My account has been stolen. need help

[Everlong]

My account has just been stolen don't know how my biggest suspition is a keylogger and i don't know how to remove them for free. (any help would be nice)

Anyway heres how it goes.
A couple of weks ago i had some prezzies with messages threatening me saying i was going to get hacked. there was three in total and i thaught nothing of it as i had done nothing that could possibly result in me having my account stolen.
Today i log on and find all of my hcs gone (82) and a couple of norms in my hand (ready to be dropped in his/her room no doubt)

i would realy help if someone could advise me on how to remove a keylogger for free as i cannot pay for any software right now.

i was going to leave habbo anyway because im nearly 17 and its getting realy boring but that leaves no excuse for someone to take my stuff.

[Lizard]

unlucky dude on habbo hompeage there should be a free computer scan :)

[Everlong]

oh right ill have a look thanks.

[Shadow16]

My account has just been stolen don't know how my biggest suspition is a keylogger and i don't know how to remove them for free. (any help would be nice)

Anyway heres how it goes.
A couple of weks ago i had some prezzies with messages threatening me saying i was going to get hacked. there was three in total and i thaught nothing of it as i had done nothing that could possibly result in me having my account stolen.
Today i log on and find all of my hcs gone (82) and a couple of norms in my hand (ready to be dropped in his/her room no doubt)

i would realy help if someone could advise me on how to remove a keylogger for free as i cannot pay for any software right now.

i was going to leave habbo anyway because im nearly 17 and its getting realy boring but that leaves no excuse for someone to take my stuff.

Before i can help i need to ask you a few questions.

1. Can you still access your account? Or has pass been changed?
2. Have you got any Anti-Virus software installed?

Just answer them 2 then i can help. :)

[Everlong]

Before i can help i need to ask you a few questions.

1. Can you still access your account? Or has pass been changed?
2. Have you got any Anti-Virus software installed?

Just answer them 2 then i can help. :)

1. I have used the on screen key board to change my password so my account is secure.
2. i only have norton internet security.

[Shadow16]

1. I have used the on screen key board to change my password so my account is secure.
2. i only have norton internet security.

Okies thats good you've secured the account.

Anyways run a Full System Scan on your computer. It may take a while for it to complete the scan, but it should detect any viruses, Spyware etc.. and should take the appropriate action if it dectects any threats

[Nixt]

1. I have used the on screen key board to change my password so my account is secure.
2. i only have norton internet security.

The on screen keyboard does not guarantee safety.

[Nick-]

The on screen keyboard is always picked up by the logger, the only help i can offer is either AVG or Trend Micro who have never done me wrong ;)
http://uk.trendmicro-europe.com/consumer/housecall/housecall_launch.php

[Everlong]

Okies thats good you've secured the account.

Anyways run a Full System Scan on your computer. It may take a while for it to complete the scan, but it should detect any viruses, Spyware etc.. and should take the appropriate action if it dectects any threats

how do i run a full system scan and will it remobe the keylogger?

[Nick-]

Norton>Norton Antivirus>Scan for Viruses>'Scan my computer'

[Everlong]

Thanks for the help.

[WiseBen]

Go to these links:
http://www.habbo.co.uk/help/Account_security/pc_security.html - Habbo PC security page
http://www.microsoft.com/athome/security/spyware/software/default.mspx - Windows defender anti spyware program
http://www.bullguard.com/3months - 3 month free trial of an anti virus program

[Vibes]

Have you removed it yet and it srta adds up to about £82, on ebay they sell for £1 each. Putting it like this makes it abit more serious. Who were the presents from?
And to get a keylogger u need to download it in a file or summin or go on a 'scripting' site wch contains one.

[Everlong]

I havn't been on scam sites or anything im not a noob but somehow ive got one recently i have downloaded art-money but i had the threatening prezzies before then (they didnt leave their name lol) anyway im not the only person that uses this computer so it could be someone else downloading stuff.

i have windows defender now it found something called C2.Lop not quite sure what it is but it came back after i removed it :S

[Tiuhdur]

go on google and get the lavasoft programme download for free then you can do a fullk system scan and then choose to delete them the programme does it for you

[Darl]

:( bad luck. Good luck in the future.