Are u happy with HxHD

[DannyyTBH.]

Right people have been moaning about HxHD and the management are you happy with it?

[Breakfloor]

SUCKS. new team please. nobodys EVER there.

Edit: if there is anyone there theyre always AFK

[DannyyTBH.]

Me and Jake and a few others are there all the time nearlly and please post ya opinions :)

[Aflux]

Even though I'm a trialist, I'm finding it more and more a waste of time as no-one is hardly in there, and when people are in there; it's mainly staff anyway.

The management are good though.

[Breakfloor]

see 2 vs 1 i win you loose.

[Wizzdom]

Its because Help Desks are no longer needed on Habbo due to Habbo eXperts, habbos not wanting help from help desk, to many rebels cause trouble in help desks. I suggest a new room :)

[-:Undertaker:-]

The same is happening to Help Desks as what happened to Mafias last year, they are no longer popular as they used to be and there are more and more every day.

Things like Trading and Nightclubs are more popular now :)

[Putal]

I'm happy with the management just not the room it's in. I think Bren-Element should own the room.

[Hecktix]

My help desk is popular and HxHD was popular at christmas

I like bren very much but he seems a bit too laid back to be a manager. A manager needs to be strict and on the ball to get their staff working.

[TheGayOne]

Bren is an amazing Manager for the help desk, im very happy with him unfortunately Intelluxual is not as good at his job IMO.

[HotelUser]

see 2 vs 1 i win you loose.

You are never there, not once, Danny is there way more then you.

[Caution]

I barely play now, but if I'm online I go in there.. and theres hardly anyone in it.

[Dentafrice,]

Help desks are boring, no one really needs help anymore.

Also need more EST people to be in the help desk.

Also a better design.

[Matt.]

I think you should get a new room owner. 8Freak8 hasn't even bothered to update the room. Easter is over! Also the few times I visit it, there is not many people there. Maybe hold some events in there?

[DannyyTBH.]

Im also happy with management but people are moaning

[Dentafrice,]

Room design sucks. Eckuiis was awesome.

[Hecktix]

The desk is dead and Habbox Management (top management that is) know that.

[Bomb-Head]

I like it I just think it's going through a bit of a 'dry patch' at the moment with people having exams etc etc. I can see invincible's point about Bren being laid back but that's just his style and Bren is still a great manager (as was invincible).

[GommeInc]

I visit randomly. I would say 60-75% of the time it is empty or not used by staff.

[-:Undertaker:-]

Laid back managers work the best sometimes, if you have a manager who is hated then peopel just leave because what's the fun in working if your getting shouted at and can't have a laugh sometimes?

[Hecktix]

The problem when you're too laid back though, is that staff think they can get away with not showing their face for a week or two.

[OMGitsaROSS]

No. Manager says he'll get me perms and he never does. >.>

People who are there are often AFK. DJ-3000 ran it superbly. Take some tips from those days.

[GommeInc]

They should hand over the room to another member of staff, who may actually re-design it to match the season. Easter is dead now. Or just hadn it over to someone who should be the Manager, as having a Room Owner and a Manager does not help really. The manager has to get the owner online to give people rights and it just causes a problem.

[TheGayOne]

The problem when you're too laid back though, is that staff think they can get away with not showing their face for a week or two.

Bren is the best manager that helpd esk had had in a long time. people like him, staff like him everyone is happy, its not popular sometimes because no1 needs a help desk atm, there is staff the all the time just no habbos needing help

[OMGitsaROSS]

Wrong to above.

Staff are hardly ever there. I go in on clones. Always empty. As Gomme said, have owner of room as manager for ease. DJ-3000 ran it brilliantly, no-one has matched that for a long time. Eckuii was decent, Bren hasn't been proven yet so we can't really comment on it =l

[GommeInc]

Wrong to above.

Staff are hardly ever there. I go in on clones. Always empty. As Gomme said, have owner of room as manager for ease. DJ-3000 ran it brilliantly, no-one has matched that for a long time. Eckuii was decent, Bren hasn't been proven yet so we can't really comment on it =l
Indeed. DJ was the best. Bren cannot be proven. He is about as useful as a Super Staff member, he has no control "/

[TheGayOne]

Indeed. DJ was the best. Bren cannot be proven. He is about as useful as a Super Staff member, he has no control "/

Bren has 100% control over ALL his staff, just because he is friends with them aswell doesnt mean he has no control. I believe if Bren was given the chance to create his own helpdesk room to be able to give rights etc he would lvoe the opportunity to proove his usefulness.

[Nixt]

Bren has 100% control over ALL his staff, just because he is friends with them aswell doesnt mean he has no control. I believe if Bren was given the chance to create his own helpdesk room to be able to give rights etc he would lvoe the opportunity to proove his usefulness.

Forgive me, but - who are you?! Your profile says you do not play Habbo however you seem to be avidly supporting Bren and his activities on Habbo; which, apparently, you do not play.

[Bomb-Head]

Bren is a great guy and I'm sure over time we will get to see that he is a good manager, too :D

[GommeInc]

Bren has 100% control over ALL his staff, just because he is friends with them aswell doesnt mean he has no control. I believe if Bren was given the chance to create his own helpdesk room to be able to give rights etc he would lvoe the opportunity to proove his usefulness.
He has no control? He cannot lock the room when a random riot (if possible) happens in the room, he cannot give potential super staff rights. He cannot control that room to the best he can. He is nothing but a glorified Super Staff, than a manager "/

Just to mention, I am not saying he shouldn't be manager. I think he is ok at the job, he just neeeds to be able to cast rights etc. He needs to make a room, not have rights in someone elses.

[Kieeran]

I remember when HxHD was the best place to work at, (other than TH) It was always full , then it deteriated when DJ-3000 handed it over.

[Hecktix]

this thread is a bit unfair on Bren tbh.

If people have that much of a problem with HxHD they should contact Bren personally, or Senior Management, not make it public because it's not nice when people do things like this in public.

[GommeInc]

No one is having "a go" at him? He needs full control over that room. 8Freak8 owning the room does no favours to Bren. At the moment, he is no better than a Super Staff member. Apparently he will be owning it soon, according to some info from someone I shalt not name.

[Hecktix]

No one is having "a go" at him? He needs full control over that room. 8Freak8 owning the room does no favours to Bren. At the moment, he is no better than a Super Staff member. Apparently he will be owning it soon, according to some info from someone I shalt not name.

He isn't owning it soon. They have gone back on that decision.

[DannyyTBH.]

Tbh this wasnt actually supposed to start arguments i wanted to see other peoples views.

[Camy]

Imo Bren is doing fine, and most of the time im online, there is always staff there.
And to answer comments about hxhd being dead, lst week i was in 2 nights in a row when it was full

Room definetly needs redesign, mayb bren shud have th room also, as iv never seen freak on atall...

[You]

My help desk is popular and HxHD was popular at christmas

I like bren very much but he seems a bit too laid back to be a manager. A manager needs to be strict and on the ball to get their staff working.
I like Bren but i do agree with your comment.

[GommeInc]

He isn't owning it soon. They have gone back on that decision.
So they're letting HxHD roll into a pit basically?

I ahve not heard of an HxHD event in months, the room still says RECS and the room theme is old and rubbish. The room needs to be owned by the manager.

[Putal]

So they're letting HxHD roll into a pit basically?

I ahve not heard of an HxHD event in months, the room still says RECS and the room theme is old and rubbish. The room needs to be owned by the manager.

The problem with that is Habbox Managers come and go now, unlike they used to back in 2004. If you ask me they need to find someone who enjoys habbo, is loyal and uses Habbox allot. I don't know Bren so I'm not saying if he's like that or not although he is good to have a chat to.

[Aflux]

Forgive me, but - who are you?! Your profile says you do not play Habbo however you seem to be avidly supporting Bren and his activities on Habbo; which, apparently, you do not play.
I think I know who he is =]

Bren is a good manager although everything should be handed over to him as it would make life a lot easier.

[Hecktix]

The problem with that is Habbox Managers come and go now, unlike they used to back in 2004. If you ask me they need to find someone who enjoys habbo, is loyal and uses Habbox allot. I don't know Bren so I'm not saying if he's like that or not although he is good to have a chat to.


Imo they should go for people who have owned Help Desks before, try the popular working help desks, it's got to be worth a try idk :S

[TheGayOne]

Forgive me, but - who are you?! Your profile says you do not play Habbo however you seem to be avidly supporting Bren and his activities on Habbo; which, apparently, you do not play.

My other hxf acc got banned, partly due to you =), i do not play habbo, i go on sometimes to trade/speak to friends but not that often, hence why i say i dont play. I talk to alot of the staff at the helpdesk on runescape aswell.



He has no control? He cannot lock the room when a random riot (if possible) happens in the room, he cannot give potential super staff rights. He cannot control that room to the best he can. He is nothing but a glorified Super Staff, than a manager "/

Just to mention, I am not saying he shouldn't be manager. I think he is ok at the job, he just neeeds to be able to cast rights etc. He needs to make a room, not have rights in someone elses.


I totally agree, but i guess 8freak8 has the final decision on that

[DannyyTBH.]

MOD CLOSE TO PROVENT ARGUMENTS PLEASE!

[Hecktix]

MOD CLOSE TO PROVENT ARGUMENTS PLEASE!

Nobody is arguing Danny, people are putting their views across. It's a debate yeah but it's not an arguement.

[TheGayOne]

MOD CLOSE TO PROVENT ARGUMENTS PLEASE!


Its not arguement dude its discussion :P once people start egtting annoyed then its an arguement

[Luckyrare]

Habbox isnt managed well, they hire managers and admins that do stupid tasks. Passing jobs down, down and down. I think most Hx staff are great, most of the managers are jack *****

[TheGayOne]

Habbox isnt managed well, they hire managers and admins that do stupid tasks. Passing jobs down, down and down. I think most Hx staff are great, most of the managers are jack *****


Do you even know who the manager is? and do you know him personally?

[Hecktix]

Do you even know who the manager is? and do you know him personally?

everybody has a right to their opinion.

Tbh I think half the people in this threads opinions shouldn't matter because half the people in this thread before have never tried to run a successful help desk so you dont really understand what a task it is.

But your opinions still count.

[TheGayOne]

everybody has a right to their opinion.

Tbh I think half the people in this threads opinions shouldn't matter because half the people in this thread before have never tried to run a successful help desk so you dont really understand what a task it is.

But your opinions still count.

But obviously you did such a good jod running a help desk? thats why you aint doing it anymore? Every1's opinions are equal

Just some people arent sure what they're talking about is all

[Hecktix]

But obviously you did such a good jod running a help desk? thats why you aint doing it anymore? Every1's opinions are equal

Just some people arent sure what they're talking about is all

I was fired for somethign on the forum, nothing to do with the desk. When I managed the desk it was working well, and staff admit that.

But we aren't talking about me, we are talking about improving the desk today.

[TheGayOne]

And staff now are saying that Bren is an excellenet manager, its not staff/managements fault if people dont need a help desk as much as they used to.

[Hecktix]

And staff now are saying that Bren is an excellenet manager, its not staff/managements fault if people dont need a help desk as much as they used to.

People use my help desk all the time.

That is not the problem, the fact that if people want to go to a help desk, they go to a popular one... they get popular (at first) because of staff being in the desk.

[Devil.Wont.Cry]

I talk to alot of the staff at the helpdesk on runescape aswell.


Yer, i got ur runescape name and I know who yoou really are :D. i wont say it tho. if u want privacy then i can respect that

and for some1 who said not having an event in ages. Me and wiseben had an easter event which was pretty good but due to the forum being hacked and habbox forum losing some things we lost the thread where people posts answers.

On topic: I think the Help desk is doing pretty good at the moment, when i'm there, theres normally couple of staff in there and some people in there. Bren is a great manager atm. But i think he should own the help desk not freak. it would make brens job alot easier if he did. I also find all the staff very nice and a good laugh, for people that said bren had no controll, he actually does its just you dont notice it as hes trying to treat every1 fair

[TheGayOne]

Yer, i got ur runescape name and I know who yoou really are :D. i wont say it tho. if u want privacy then i can respect that

and for some1 who said not having an event in ages. Me and wiseben had an easter event which was pretty good but due to the forum being hacked and habbox forum losing some things we lost the thread where people posts answers.

On topic: I think the Help desk is doing pretty good at the moment, when i'm there, theres normally couple of staff in there and some people in there. Bren is a great manager atm. But i think he should own the help desk not freak. it would make brens job alot easier if he did. I also find all the staff very nice and a good laugh, for people that said bren had no controll, he actually does its just you dont notice it as hes trying to treat every1 fair

Lol its not who you think :P Different guy, me and who you think i am share the runescape account lol :P

To invinc - It is popular, me thinks you just pining to get ya old job back

[Hecktix]

Lol its not who you think :P Different guy, me and who you think i am share the runescape account lol :P

To invinc - It is popular, me thinks you just pining to get ya old job back

No I'm trying to help several staff who think the desk is dying, because it would be a waste to see peoples work thrown away.

[TheGayOne]

No I'm trying to help several staff who think the desk is dying, because it would be a waste to see peoples work thrown away.

Bren has put alot of work into the desk, its not his fault if he cant have the help desk in a room of his own?

[Hecktix]

Bren has put alot of work into the desk, its not his fault if he cant have the help desk in a room of his own?

That is not the only problem.

[GommeInc]

Do you even know who the manager is? and do you know him personally?
I hope no one hires you to judge shows like Joseph or Grease, because you would suck at it. It's not what they are like personality wise, but what they are like at the job.

[TheGayOne]

That is not the only problem.

Name which staff think the Desk is dieing then and the main problems please =)

Gomme- Bren's personality makes him brilliant at his job the two things are linked :l

[Hecktix]

Name which staff think the Desk is dieing then and the main problems please =)

I'm not at liberty to say, I can't just say the names of people without their say so because they may wish for this fact to be kept quiet.

Several staff members have posted in this thread, you will have to hope they post here, or ask around otherwise :)

[Camy]

I think i might know who it is aswell ;)
Ot i got an infraction on hchabbo, w00t :)

[GommeInc]

I don't know him personally, but I shall use an example.

Bren is a happy-go-lucky guy. This influences his way with hiring staff and making events. I see no connection?

You can be a happy or angry person, you can still do any job unless the job requires you to be happy, acting or serious wise "/ So no, his personality does not effect how he does his job, because anyone can do a manager job, if they have the skills, not the personality, the skills to do something.

[Markness.]

Tbh its about the quality of help, not the amount of habbos in the room, i'd much prefer to have 10-15 users in rather than have the desk full all the time, the reason being that when someone comes in asking for help, we can attend to them quicker and give tham a full and detailed answer, rather than the short and sweet one they would probably be getting if the room was full

when it comes to help i think our expretise is second to none, and 99% of habbos that have asked us for help would probably say the same :)

another thing: management, i think its great, bren and john are superbly chilled out and encourage their staff fully, creating the unique bond that us HxHD staff have, thus allowing us to offer a better service to habbos that need it

</rant>

[GommeInc]

Tbh its about the quality of help, not the amount of habbos in the room, i'd much prefer to have 10-15 users in rather than have the desk full all the time, the reason being that when someone comes in asking for help, we can attend to them quicker and give tham a full and detailed answer, rather than the short and sweet one they would probably be getting if the room was full

when it comes to help i think our expretise is second to none, and 99% of habbos that have asked us for help would probably say the same :)

another thing: management, i think its great, bren and john are superbly chilled out and encourage their staff fully, creating the unique bond that us HxHD staff have, thus allowing us to offer a better service to habbos that need it

</rant>
And there's the problem with shouting/talking/whispering over other users in the room, and whether the one in need can get close enough.

[Seren]

I never use HxHD so I'm not bothered.

[TheGayOne]

I never use HxHD so I'm not bothered.


So why post?

[Splashings.]

HElpdesk managment are ****! god, replace the whole team

[TheGayOne]

HElpdesk managment are ****! god, replace the whole team


Why come post rubbish like that,

Explain why you think management arent too brilliant

[Hecktix]

Why come post rubbish like that,

Explain why you think management arent too brilliant

what he said ^^

you are welcome to that opinion if you have reasons for it :)

[Splashings.]

because wheneva i go in everybody is afk so i can't get n e help. Happy now?

[Hecktix]

because wheneva i go in everybody is afk so i can't get n e help. Happy now?

Simple enough, good reason x)

[le harry]

This is my view on it :)

Habbox Help Desk should be shut down, or handed over to somebody who is dedicated and wants to bring the Help Desk back to its full glory. I go there once / twice a day, usually peak times and I can safely say 90% of the time NOBODY is in there. When there are people in there it's usually the odd staff member at the back of the room AFK, just sitting in there to make it look like he is doing something. I swear I see Devil.Wont.Cry afk every time he's in there. The staff do jack all, nobody needs help anymore so whats the point in staying staff?

The reason is for status. Nobody gives a toss about giving help anymore. Why? Because there are Habbo X's, because there is the help tool, because there is the call for help. All official experts and know what there doing, why wait 20 minutes for a staff member in HxHD to un-afk himself / herself when you can go to the Welcome Lounge and get a proper answer. I'm pretty sure most staff members in there are just in it for popularity, or for status. Well for me I don't think its worth it. If you were staff back in 2004/2005 it would of been a different thing. Applications and Reccomendations were earnt, it was always busy, people actually needed help so hiring somebody was a much different thing.

8freak8 imo has done a terrible job, if he wont hand it down to Bren then I think they may as well scrap it. What's the point in 8f8 owning it when he is barely on, it still has the damn Easter theme from 2 months ago, I seriously get bored the moment I enter it. 8freak8 is grindining Hxhd into nothing. Why does it still say RECS in the room name? And how are people suppose to get rights when the guy is never on?

I swear, there are 3 people sitting at the front of the help desk talking about some random crap or afk. I go in and comment about how the place is a ghost-town, none of them never reply. I once asked a question as a joke to see if the staff were any good, I said something like "help my habbo keeps disconnecting what do I do", what was the reply? 'Use the help tool, i dont know'.

In all honesty, Habbox Help Desk officially sucks now. Help desks have died, and your just wasting the time of staff and others by keeping it up.

Just my opinion =)

[Jam]

Well Yes And No, Yes Because If You Need Help Or Ask A Question They Always Can, And No Because No-One Knows When Recs/Apps Will Be Open.

But Overall Yes :D

[DannyyTBH.]

Iv just logged on and got in the help desk like everyday :)

[Hecktix]

This is my view on it :)

Habbox Help Desk should be shut down, or handed over to somebody who is dedicated and wants to bring the Help Desk back to its full glory. I go there once / twice a day, usually peak times and I can safely say 90% of the time NOBODY is in there. When there are people in there it's usually the odd staff member at the back of the room AFK, just sitting in there to make it look like he is doing something. I swear I see Devil.Wont.Cry afk every time he's in there. The staff do jack all, nobody needs help anymore so whats the point in staying staff?

The reason is for status. Nobody gives a toss about giving help anymore. Why? Because there are Habbo X's, because there is the help tool, because there is the call for help. All official experts and know what there doing, why wait 20 minutes for a staff member in HxHD to un-afk himself / herself when you can go to the Welcome Lounge and get a proper answer. I'm pretty sure most staff members in there are just in it for popularity, or for status. Well for me I don't think its worth it. If you were staff back in 2004/2005 it would of been a different thing. Applications and Reccomendations were earnt, it was always busy, people actually needed help so hiring somebody was a much different thing.

8freak8 imo has done a terrible job, if he wont hand it down to Bren then I think they may as well scrap it. What's the point in 8f8 owning it when he is barely on, it still has the damn Easter theme from 2 months ago, I seriously get bored the moment I enter it. 8freak8 is grindining Hxhd into nothing. Why does it still say RECS in the room name? And how are people suppose to get rights when the guy is never on?

I swear, there are 3 people sitting at the front of the help desk talking about some random crap or afk. I go in and comment about how the place is a ghost-town, none of them never reply. I once asked a question as a joke to see if the staff were any good, I said something like "help my habbo keeps disconnecting what do I do", what was the reply? 'Use the help tool, i dont know'.

In all honesty, Habbox Help Desk officially sucks now. Help desks have died, and your just wasting the time of staff and others by keeping it up.

Just my opinion =)

Help Desks aren't just about help. If a Help Desk has a good community it's a good place to be to meet new people, and learn new things. Although Help Desks have turned into discussion rooms sort of, the discussion is usually about Habbo (I would know this from Managing HxHD myself, and owning a popular Help Desk) and you do learn new things all the time.

As I have said in this thread before, yes nowadays less people want help so if you want a popular help desk you need the staff load, because when you have a room with 8 or 9 people (say staff) in, guests start to visit, yes you have boost your room count to get the guests nowadays, they will only go somewhere popular.

SO imo it's the Help Desk Staff's fault, not 8Freak8s (although some of your points are pretty true) and not Bren.

They arent dedicated enough to show up very often, so clearly they don't want HxHD to work (or can't be bothered to make it work) and in my opinion these people do not deserve a place on the team.

That is where Bren's management suffers, the fact that he is too leniant about things like attendance :)

[le harry]

Help Desks aren't just about help. If a Help Desk has a good community it's a good place to be to meet new people, and learn new things. Although Help Desks have turned into discussion rooms sort of, the discussion is usually about Habbo (I would know this from Managing HxHD myself, and owning a popular Help Desk) and you do learn new things all the time.

As I have said in this thread before, yes nowadays less people want help so if you want a popular help desk you need the staff load, because when you have a room with 8 or 9 people (say staff) in, guests start to visit, yes you have boost your room count to get the guests nowadays, they will only go somewhere popular.

SO imo it's the Help Desk Staff's fault, not 8Freak8s (although some of your points are pretty true) and not Bren.

They arent dedicated enough to show up very often, so clearly they don't want HxHD to work (or can't be bothered to make it work) and in my opinion these people do not deserve a place on the team.

That is where Bren's management suffers, the fact that he is too leniant about things like attendance :)

It's not the fact that it has because a discussion room now, its the fact its a graveyard. Why not just rename it Habbox Discussion Desk if nobody needs help. I can safely say that a tonne of the Help Desk team would only show up if the Help Desk had people in it. Just so they could act like there important working there, just sitting in the Staff area. I swear none of these people will go in when it's empty and try and get it busy, they will only enter if they know people will think they are "cool" because they work there if you get me :P

Give Bren the help desk if he has enough furni to support it or close it down, because the way 8freak8 is handling it deserves the Help Desk to just be shut down anyway. Whats the point of the Easter theme when it was 2 and a half months ago :S

[Hecktix]

It's not the fact that it has because a discussion room now, its the fact its a graveyard. Why not just rename it Habbox Discussion Desk if nobody needs help. I can safely say that a tonne of the Help Desk team would only show up if the Help Desk had people in it. Just so they could act like there important working there, just sitting in the Staff area. I swear none of these people will go in when it's empty and try and get it busy, they will only enter if they know people will think they are "cool" because they work there if you get me :P

Give Bren the help desk if he has enough furni to support it or close it down, because the way 8freak8 is handling it deserves the Help Desk to just be shut down anyway. Whats the point of the Easter theme when it was 2 and a half months ago :S

You are right about staff not going in unless it's popular, it's their job to increase the room count to make it popular. They've been told that and still don't do anything.

Unless HxHD is going to get a major turn around, you're right... it needs closing.

[le harry]

Yeah, they wont be bothered trying to get it busy themselves, because they would look like a loner? I don't know how they think. I probaly could read the staff stickies, look them up on console and I bet half of them havn't even logged on in the last week (maybe exaggerating ;))

[Hecktix]

Yeah, they wont be bothered trying to get it busy themselves, because they would look like a loner? I don't know how they think. I probaly could read the staff stickies, look them up on console and I bet half of them havn't even logged on in the last week (maybe exaggerating ;))

Nah, half of them will be in other rooms xD
I sit in HxHD for at least an hour every night probably more, and i've only seen around 25% of the staff list this week.

[le harry]

Yeah. Bren need's to do a staff clearout I think.

[Devil.Wont.Cry]

This is my view on it :)

Habbox Help Desk should be shut down, or handed over to somebody who is dedicated and wants to bring the Help Desk back to its full glory. I go there once / twice a day, usually peak times and I can safely say 90% of the time NOBODY is in there. When there are people in there it's usually the odd staff member at the back of the room AFK, just sitting in there to make it look like he is doing something. I swear I see Devil.Wont.Cry afk every time he's in there. The staff do jack all, nobody needs help anymore so whats the point in staying staff?

The reason is for status. Nobody gives a toss about giving help anymore. Why? Because there are Habbo X's, because there is the help tool, because there is the call for help. All official experts and know what there doing, why wait 20 minutes for a staff member in HxHD to un-afk himself / herself when you can go to the Welcome Lounge and get a proper answer. I'm pretty sure most staff members in there are just in it for popularity, or for status. Well for me I don't think its worth it. If you were staff back in 2004/2005 it would of been a different thing. Applications and Reccomendations were earnt, it was always busy, people actually needed help so hiring somebody was a much different thing.

8freak8 imo has done a terrible job, if he wont hand it down to Bren then I think they may as well scrap it. What's the point in 8f8 owning it when he is barely on, it still has the damn Easter theme from 2 months ago, I seriously get bored the moment I enter it. 8freak8 is grindining Hxhd into nothing. Why does it still say RECS in the room name? And how are people suppose to get rights when the guy is never on?

I swear, there are 3 people sitting at the front of the help desk talking about some random crap or afk. I go in and comment about how the place is a ghost-town, none of them never reply. I once asked a question as a joke to see if the staff were any good, I said something like "help my habbo keeps disconnecting what do I do", what was the reply? 'Use the help tool, i dont know'.

In all honesty, Habbox Help Desk officially sucks now. Help desks have died, and your just wasting the time of staff and others by keeping it up.

Just my opinion =)

why use my name without permission, the reason i go on brb is:
1. because no1 is in there atm im there so i check the forum for anything new
2. because recently my mum has broken her leg and she needs help getting places around the house

[Hecktix]

It's unfair to pick out individual staff for not doing well because there are so many of them.

[OMGitsaROSS]

This is my view on it :)

Habbox Help Desk should be shut down, or handed over to somebody who is dedicated and wants to bring the Help Desk back to its full glory. I go there once / twice a day, usually peak times and I can safely say 90% of the time NOBODY is in there. When there are people in there it's usually the odd staff member at the back of the room AFK, just sitting in there to make it look like he is doing something. I swear I see Devil.Wont.Cry afk every time he's in there. The staff do jack all, nobody needs help anymore so whats the point in staying staff?

The reason is for status. Nobody gives a toss about giving help anymore. Why? Because there are Habbo X's, because there is the help tool, because there is the call for help. All official experts and know what there doing, why wait 20 minutes for a staff member in HxHD to un-afk himself / herself when you can go to the Welcome Lounge and get a proper answer. I'm pretty sure most staff members in there are just in it for popularity, or for status. Well for me I don't think its worth it. If you were staff back in 2004/2005 it would of been a different thing. Applications and Reccomendations were earnt, it was always busy, people actually needed help so hiring somebody was a much different thing.

8freak8 imo has done a terrible job, if he wont hand it down to Bren then I think they may as well scrap it. What's the point in 8f8 owning it when he is barely on, it still has the damn Easter theme from 2 months ago, I seriously get bored the moment I enter it. 8freak8 is grindining Hxhd into nothing. Why does it still say RECS in the room name? And how are people suppose to get rights when the guy is never on?

I swear, there are 3 people sitting at the front of the help desk talking about some random crap or afk. I go in and comment about how the place is a ghost-town, none of them never reply. I once asked a question as a joke to see if the staff were any good, I said something like "help my habbo keeps disconnecting what do I do", what was the reply? 'Use the help tool, i dont know'.

In all honesty, Habbox Help Desk officially sucks now. Help desks have died, and your just wasting the time of staff and others by keeping it up.

Just my opinion =)
04/05 - The good ol days. I was staff then :}

[its-me-sam]

I think there should maybe be to managers, keeping bren and some one else. a new room owner is defontly what is needed pick out a trusted active member of staff from another job and that would probably work well...

[le harry]

why use my name without permission, the reason i go on brb is:
1. because no1 is in there atm im there so i check the forum for anything new
2. because recently my mum has broken her leg and she needs help getting places around the house

Why would I PM you just to use your name in a post :S
I'm just giving examples. There were so many to choose from :8

[ILUVULONGTYM]

why use my name without permission, the reason i go on brb is:
1. because no1 is in there atm im there so i check the forum for anything new
2. because recently my mum has broken her leg and she needs help getting places around the house
pls can i use ure name wen i tell my mate bout u at skl?

[TheGayOne]

Im pretty sure the Helpdesk is moving to bren's rooms, so hopefully this will sort alot of the problems out

[Black_Apalachi]

Nobody is ever there? Lmao people are there all the time! It probably depends on what time of day you come at - at 7am it's probably derilict but around evening time it gets really busy. Heidster was even in there the other evening :D.

Anyway, it is moving to Bren's newly-built rooms :).

[Pelfe]

It's more full now I've been unbanned =)
and I think management is fine tbh. but then again i would.

[Dan2nd]

I must admit the last 3 or 4 times I've gone into the desk it just has some dude sitting on the HCs asleep lol. Another thing I've noticed is the whole rule about sitting at the back of the staff area when your AFK has kind of gone out of the window because when the Desk does have 5 or 6 staff members in there it takes about 10 mins for one of them to respond to me. As far as management goes I don't think anyone can really comment on that apart from staff because they're the only ones being managed by him.

Edit: There are people in there now though :)

[Adzeh]

I wouldn't of thought it to be your place to post this, as it is a critical thread of the Help Desk and is basically here to highlight the fact that you are saying it is rubbish. Fair enough, if you had included poll options to help improve the service that the desk offers, there wouldn't be a problem; but since you are offering two blunt options, and then one aimed specifically at the management, I would take offense to it if I was HxHD manager.

If anybody was to be posting a thread like this, it would either be an (Assistant) General Manager, the HxHD manager, or a member of the forum community, never ever a staff member.

To be so critical of a department you work for is not a very good idea, and to actually ask for public opinions on your manager is sheer stupidity!

[TheGayOne]

I wouldn't of thought it to be your place to post this, as it is a critical thread of the Help Desk and is basically here to highlight the fact that you are saying it is rubbish. Fair enough, if you had included poll options to help improve the service that the desk offers, there wouldn't be a problem; but since you are offering two blunt options, and then one aimed specifically at the management, I would take offense to it if I was HxHD manager.

If anybody was to be posting a thread like this, it would either be an (Assistant) General Manager, the HxHD manager, or a member of the forum community, never ever a staff member.

To be so critical of a department you work for is not a very good idea, and to actually ask for public opinions on your manager is sheer stupidity!

i thought thi too, but Danny (milto) and bren are mates so i think bren took it as danny being interested and not as danny scheming

[Mrs.McCall]

I don't really use Habbox Help Desk and it is alright really. A few of the staff get a bit power-happy with their rights sometimes and the rules are a bit strict but apart from that its OK.

Like someone else said, the trends change all the time. When Hogwarts started it was a huge trend but then they got less popular so it closed. Its all about riding out the waves of time. You're going to have a bad patch but it'll all pick up.

I think Milto had good intentions in doing this but 'new management pls' should not have been an option! I just hope he had permission to post this, or it'll look bad on his behalf.

[Pelfe]

I think the managers hot (H)

hmmm nothings wrong with hxhd i mean i only see it empty at like 6 in the morning when ive done an all nighter :D

[Tristan]

I guess that a lot of people that visit Help Desks want to visit those that look good aswell as having good staff. Quite frankly, the present room is quite boring and most would want to see lots of valued items inside. Even though you can't glorify rooms that are themed like the present one, it won't be attracting lots of people because of the standard of its design and detail and of course, value. The one that was used near christmas time or whenever was really quite popular and I believe that the standard was higher in detail and value. Like Eckuii aswell, he had a pretty glammed up Help Desk and it did bring in quite a few people that regularly visited. So judging on Bren's room (and I don't want to sound mean or anything like that), it isn't as glammed up as most users want Help Desks to be.

[Nixt]

Clearly there is some sort of problem as it's been closed temporarily...

[Lilian]

Im a trialist and although im not in there for most of the day I tend to be there around 11pm-2am. But theres no management to let me in or there on brb and then suddently disappear.

[OMGitsaROSS]

I think the managers hot (H)

hmmm nothings wrong with hxhd i mean i only see it empty at like 6 in the morning when ive done an all nighter :D
You only date managers ;O :p

[Pelfe]

I guess that a lot of people that visit Help Desks want to visit those that look good aswell as having good staff. Quite frankly, the present room is quite boring and most would want to see lots of valued items inside. Even though you can't glorify rooms that are themed like the present one, it won't be attracting lots of people because of the standard of its design and detail and of course, value. The one that was used near christmas time or whenever was really quite popular and I believe that the standard was higher in detail and value. Like Eckuii aswell, he had a pretty glammed up Help Desk and it did bring in quite a few people that regularly visited. So judging on Bren's room (and I don't want to sound mean or anything like that), it isn't as glammed up as most users want Help Desks to be.


tbh. i think your abit weird. I mean tbh habbo is about spending time with your friends more than anything else, correct me if im wrong?
Friendly people is all you need tbh so just get rid of John :D

Joking :rolleyes:

[Tristan]

tbh. i think your abit weird. I mean tbh habbo is about spending time with your friends more than anything else, correct me if im wrong?
Friendly people is all you need tbh so just get rid of John :D

Joking :rolleyes:

tbh I think that that was a bit of a silly reply, lol. :P
I never said anything that regarded about what Habbo's about? I never said that it was about getting rich. I never said that it was about getting new friends.
I'm saying that that is how everybody thinks, especially when new Habbos are those that are targeted to help in Help Desks. That's my take on it as I do believe that it really is about the room.
Anyway, there's no right or wrong in regards to what Habbo's about. There's just one opinion or another.

[Catzsy]

I guess that a lot of people that visit Help Desks want to visit those that look good aswell as having good staff. Quite frankly, the present room is quite boring and most would want to see lots of valued items inside. Even though you can't glorify rooms that are themed like the present one, it won't be attracting lots of people because of the standard of its design and detail and of course, value. The one that was used near christmas time or whenever was really quite popular and I believe that the standard was higher in detail and value. Like Eckuii aswell, he had a pretty glammed up Help Desk and it did bring in quite a few people that regularly visited. So judging on Bren's room (and I don't want to sound mean or anything like that), it isn't as glammed up as most users want Help Desks to be.

Personally if a help desk has a great reputation for giving advice it wouldn't matter if it had brown plasto furni IMHO. It is all to do with the quality and standard of service. I think maybe the desk should be advertised more.

[Tristan]

Personally if a help desk has a great reputation for giving advice it wouldn't matter if it had brown plasto furni IMHO. It is all to do with the quality and standard of service. I think maybe the desk should be advertised more.

I agree. I feel that way also but I believe that that wouldn't be the view of most of the public and quite frankly, as quite a few have been slightly critical of HxHD, it doesn't have the X Factor for helping recently.

[PenguinFluid]

When I go in there usually people are in the helpdesk but not in the staff bit behind bars

OR
There asleep lol

[Hecktix]

The quality of help at HxHD is appalling at the moment.
I've seen people wanting help being ignored, told "i dont know" and "use call for help dont ask me".

It's appalling and is clearly being sorted.

I do see Sam's point, a nice help desk is good, however Sam; I was the Manager at Christmas and I designed that Xmas Layout, however I do not think it was the layout that brought people to the desk, it was the fact that we had friendly and dedicated staff in the desk pretty much 24/7.

[Tristan]

Okay. I think also that both are actually the important factors.

[Hecktix]

Okay. I think also that both are actually the important factors.

Yes of course the desk should look nice but I dont think it's a necessity.

You wouldn't think.. "hmm what help desk should i go to, oh Not HxHD it looks crap"

But you would think

"hm what help desk should I go to, oh not HxHD the service is appalling and everyone is AFK"

[DannyyTBH.]

Right the desk is now closed tbh now THREAD CLOSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Hecktix]

Right the desk is now closed tbh now THREAD CLOSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


We can still discuss, the new owner may need the advice :P

[Dan2nd]

When I worked there people got good reports by attending even if they didn't really help anyone. Certain people even just walked in and sat straight on the dino and said BRB they then stayed there for most of the day and like I said before just left. I think staff shouldn't just be allowed to go sit afk for 2 hours and leave maybe a new system needs to be introduced?

[beth]

the use of "tbh" in this thread is nauseating. if you're going to be honest, just do it LOL.

anyway: the help desk is only ever really full when there's been some drama. for example; over easter when hxf & hx were "hacked" the place was full. however, the week after the drama you'd go in there & it's empty. i remember back in the day (2004) when people would actually want to be part of that team to make a difference, now they want to be part of the team so they can be considered "cool" or to "get in" with the right people @ habbox. it's pathetic.
i think really, the only way to solve this sort of "bad patch" is to completely clear the whole team. and then get EVERY single member of the team to prove themselves worthy of working there. & even then you need check ups on the staff every week or so to make sure they're there. or a clocking in system or something. [:

[Hecktix]

i think really, the only way to solve this sort of "bad patch" is to completely clear the whole team. and then get EVERY single member of the team to prove themselves worthy of working there. & even then you need check ups on the staff every week or so to make sure they're there. or a clocking in system or something. [:

That's what we did October-January and it worked really well :)

[timROGERS]

I think the desk is fine to be honest :) From what I know, the reason the the desk has been temporarily closed is that 8Freak8 no longer has the time to come and do work in the desk (for example rights), and therefore it is not practical for him to be the owner anymore.

I personally think that Bren is a great manager, and we haven't had many better than him. Although, still I feel, despite the many years past that DJ-3000 was the best ever manager for HxHD.

[Dentafrice,]

My favorites were Dj-3000 and Eckuii. Both were very interactive with the staff and I believe us staff really did like him. I know I have only worked there a few short periods of time with Dave and a couple with Eckuii but I really liked them.

:)

[DannyyTBH.]

The new owner will be Bren-Element :( i bet

[TheGayOne]

The new owner will be Bren-Element :( i bet


Why the :( danny thought you liked bren as a manager

[Energizer]

I aint bothered, I don't use it.

[DannyyTBH.]

Why the :( danny thought you liked bren as a manager
i was in a rush Tom lmao i meant :) but i like Hoteluser's help desk more than Bren's tbh

[Hecktix]

All I know is that it will be Freak deciding who the next owner is.

[DannyyTBH.]

Oli are u in ya met police place btw?

[TheGayOne]

All I know is that it will be Freak deciding who the next owner is.


And it will be bren, bet you're already flooding 8f8 inbox with why it should be you and not him?

[Hecktix]

And it will be bren, bet you're already flooding 8f8 inbox with why it should be you and not him?

I don't particularly want to own the Desk. I have my own.

I think if the owner was going to be Bren, he'd have been contacted about it before the closure of Freak's desk.

[Dan2nd]

I don't particularly want to own the Desk. I have my own.

I think if the owner was going to be Bren, he'd have been contacted about it before the closure of Freak's desk.

Bren seems to think hes going to be owner from the look of things..

http://img265.imageshack.us/img265/5127/brenih6.png

[Hecktix]

I'm not too sure.

[Dan2nd]

I'm not too sure.

I guess we'll soon find out :P lol

[beth]

I'm not too sure.
well, why wouldn't it be? it only seems logical that the current manager should become owner.

[Hecktix]

well, why wouldn't it be? it only seems logical that the current manager should become owner.

I can't quote things said because they've been said on MSN and PM, and I dont think the people who said them will appreciate me spreading it so yeah.. I just have a feeling that it may NOT be Bren, however it may be :)

[TheGayOne]

I can't quote things said because they've been said on MSN and PM, and I dont think the people who said them will appreciate me spreading it so yeah.. I just have a feeling that it may NOT be Bren, however it may be :)


It Will be bren, he has done nothing to be fired and is a great manager, tbh you a bit too involved for some1 who doesnt want any part in the desk.

[today]

get rid of HxHD and replace it with a Events Team? Works better that way, Help Desk's are dead unless the owner is popular which well.. doesnt work with Habbox.

So lets drop the department and open a events area. :]

[Wizzdom]

get rid of HxHD and replace it with a Events Team? Works better that way, Help Desk's are dead unless the owner is popular which well.. doesnt work with Habbox.

So lets drop the department and open a events area. :]

I agree with dropping the help desk, id make something different, something exciting that will bring Habbos to Habbox!

[Swp.]

I think it will be better when bren becomes the owner of hxhd and there is not alot of staff in hxhd because people without rights cant get it.

Maybe keep the help desk but bring in something diffrent so more people wanna join

[today]

but people have Habbo'x and popular help desks. Why cant habbox do more events -> more users -> more listeners.

Works better.

[GommeInc]

I imagine he is the owner of the room, considering I am in one of his rooms that looks suspiciously like a Help Desk. Very cool design I must say ;)

[Catzsy]

but people have Habbo'x and popular help desks. Why cant habbox do more events -> more users -> more listeners.

Works better.

Well I think that Habbox is one of the biggest habbo sites and should have one I believe. I'll be corrected if not I am sure. You can't always find a Habbo X and I remember using it when I first joined Habbo and Seacat and SunshineCutie were so helpful to me and helped me get back my hacked account. It has to be a professional help desk though and getting it popular again will take some work but it would be worth it.

[rnix]

Well I think that Habbox is one of the biggest habbo sites and should have one I believe. I'll be corrected if not I am sure. You can't always find a Habbo X and I remember using it when I first joined Habbo and Seacat and SunshineCutie were so helpful to me and helped me get back my hacked account. It has to be a professional help desk though and getting it popular again will take some work but it would be worth it.

Habbox (some) managers are too over rueling like fireing staff when they have done nothing wrong becuase they prob messed up and blame in on someone else [I didnt acuse anyone] but the habbox helpdesk is 4/7 times empty a week [daily] and i havent had a interview yet promised before i went on holiday [i aint back yet :D]


so

[nvrspk4]

I was totally oblivious to the existance of this thread, even though the whole issue has been swirling about on MSN and Habbo, wow I'm thick. Hadn't checked Qs and Cs today :P

Ok well personally, I think that Help Desks have become less of a place for help. The only way to keep a Help Desk's head above the water is to have it be a hang-out spot. Even back in the times when Mizki and Dave owned it, it was more of a hang-out spot than anything else. The "Help" value of it is not that much, and even less with the creation of X's.

As to the actual point of this thread, I have an opinion but I will keep it to myself as it is not my place to judge anyone, at least not publicly ;)

However I will say that a few people have rather surprised me on this thread, especially one person who I see arguing a case rather fiercely with no vested interest nor experience in the field at hand. I also have suspicions about this person's identity but I'll keep them to myself as it is not my place to say ;) However I will say that it is probably in everyone's best interests to keep cool and to not overstep yourself, when you say something, make sure you can back it up and be prepared for people to attempt to prove you wrong, the last thing we need is another argument.

As for the actual status of the issue, the reason for the temporary closure of Freak's desk is because the future of the help desk is still up in the air to be decided, no decisions have been made yet as to its future so don't think that it is 100% decided just yet ;) We still aren't sure which way we are going to go, and the decision is pending. We do promise that we will think out all decisions and come to the best possible solution, so don't worry about us making rash decisions :)

Good god I sound way too formal. Anyway that's just updating y'all.



get rid of HxHD and replace it with a Events Team? Works better that way, Help Desk's are dead unless the owner is popular which well.. doesnt work with Habbox.

So lets drop the department and open a events area. :]

Events Area! Upstaging me are you :(

[HotelUser]

There isn't much to do on Habbo without the helpdesk :( Hope it opens up soon.

[Bomb-Head]

There isn't much to do on Habbo without the helpdesk :( Hope it opens up soon.

I agree. I logged on before and was like 'hmm, what now?' so logged back off again :P