Slow Service

[Cixso]

Why is VIP features so slow at there service?

Why should we pay at such slow service at all?

Hire some VIP staff? Better staff? That are actually online?

Jesus Christ. If this was some other website it would get ripped apart.

Will never be buying VIP again. jeez.... atrocious.

[Yoshimitsui]

We are all VERY busy at the moment. Everything will setle down soon and be back to normal. You just need to remember we have lives outide this forum aswell.

[today]

i know yh i been waiting for a name change for three days ;\

[Cixso]

We are all VERY busy at the moment. Everything will setle down soon and be back to normal. You just need to remember we have lives outide this forum aswell.

Do I give a crap?

If that's the attitude I get for buying something off this forum it stinks.

You offer the service, we buy it. The service is terrible.

I don't care whether you have a life or not young man, you are suppose to do your job. If your too busy, hire more staff. You are just making clients unhappy like my self. I will never buy VIP again.

[dirrty]

i do agree that the service is poor, but they do have lives outside of this forum. but to say that, its a bit silly as taking an important job on hxf such as that, they should allocate times to do vip. if they cant or dont wanna allocate times for the forum into their schedule, they should either quit or more vip staff should be hired in busy times so that the customers are satisfied. without customers, there is is nothing. so they should always be put first when thinking of solutions.

[Yoshimitsui]

So we have to be on the forum 24/7 to jump to your orders? Do things happen instantly in real life? No they don't unfortunatly. Everyone is dealing with things as fast as we can.



Do I give a crap?

If that's the attitude I get for buying something off this forum it stinks.

You offer the service, we buy it. The service is terrible.

I don't care whether you have a life or not young man, you are suppose to do your job. If your too busy, hire more staff. You are just making clients unhappy like my self. I will never buy VIP again.

[the wombats]

i know danny, it took them like 5 days to do the normal VIP features. i'm not sure when they last did the name changes. they need another vip editor.

[Yoshimitsui]

If they hire another, they then get in the way of each other and things start to go wrong.

As one adds the VIP and the other does Features requests.

[Plank]

I agree with this, and i am not going to buy VIP any more, but for the reason that I don't use any of the features and I need the money. I think there should be a few more features; and some extra staff to help wouldn't do any harm.

[Cixso]

but they do have lives outside of this forum

If a hosting company owner said that, the owner will be ripped apart. Trust me.

Hosting company owners have life's too. They still make an effort to look after there clients and they do fast response to the services. I am 100% sure every single owner will agree with me too.

Yes, habbox isn't a hosting company, but it still offers service. It is terrible. VIP members are clients. Simple and a fact.

The service is terrible as I keep stating. I don't care if there busy or not 'back to normal'.

If you can't handle it all yet then stop selling VIP. You obviously can not handle your clients.

I will also be spreading this around to friends on the bad quality of service. Habbx isn't great as it usually is. You are slowly killing it.

EDIT:


If they hire another, they then get in the way of each other and things start to go wrong.

As one adds the VIP and the other does Features requests.

Things are already wrong, you have clients complaining. do something about it!

[Mr.OSH]

As already said hiring more V.I.P staff is not an option as they will cause issues and things get sorted out every few days. As staff on Habbox don't get paid and they do it because they like the forum and want it to succeed you can't complain if they take a couple of day to do things. Lots of people want things done and these staff members have other duties too. Also lots of other forums charge for V.I.P and don't provide services near the standard that Habbox Forum does and many of these features can only be managed manually meaning that allot of work needs putting in all year round. At this time of year people are going on holidays that have been planned for a while and can't be avoided so the forum has to work its hardest to stay functioning when key staff members are away. I'd just be bit patient, I wouldn't say the service was bad at Habbox as I've seen other forums and I'm not just saying this as I'm a staff member, I'm a V.I.P too and I've requested changes to my user title etc and these did take a couple of days but you just have to realise, its only a few days and it will get done and that these people work VERY hard behind the scenes and you can't expect them to spend every minute of their lives on Habbox, that just isn't possible. :)

[nvrspk4]

Why is VIP features so slow at there service?

Why should we pay at such slow service at all?

Hire some VIP staff? Better staff? That are actually online?

Jesus Christ. If this was some other website it would get ripped apart.

Will never be buying VIP again. jeez.... atrocious.

Take a breath. Seriously, breathing is good for you. I promise it won't kill you to just take a step back and chill out.

First of all, lets remember that the VIP staff are volunteers before we start venting about how we haven't recieved features on an internet forum.

Hiring VIP staff isn't quite so easy. They require admin access which isn't going to be given to just anyone.

I don't quite understand what you mean by "if this was some other website this would get ripped apart" so maybe you can clarify. But last time I checked, you are correct, this is Habbox...:S

I apologize that the features are delayed, but you don't need to throw a tantrum. Yes, I know you paid for it. But you need to take a breather.


i know yh i been waiting for a name change for three days ;\

I apologize for this, I've only been alerted yesterday.


Do I give a crap?

If that's the attitude I get for buying something off this forum it stinks.

You offer the service, we buy it. The service is terrible.

I don't care whether you have a life or not young man, you are suppose to do your job. If your too busy, hire more staff. You are just making clients unhappy like my self. I will never buy VIP again.

Calm down. You're not the "king of the castle". You bought VIP to support Habbox, and we genuinely appreciate that. But you don't need to fly off the handle and throw a tantrum because we're not standing by ready to kiss your feet on demand.

I agree, you should have had your features by now, as I said above I was only alerted a day or two ago.

Look, to be perfectly honest, if you're going to get that worked up about it, nobody *forced* you to buy VIP :S I honestly don't understand why you need to throw a tantrum. As I said, the people here are volunteers, so its not as if you paying VIP is paying their salary, but they deal with you anyway.

However I find your attitude entirely arrogant and unecessary. First of all, its out of order for you to criticize Yoshimitsui and tell him that he hasn't done his job when he isn't one of the VIP Editors here. Look before you leap. There's also no need to call him "young man" or to tell him he has no right to have a life. He works here as a volunteer. The next time you volunteer your time to a group for the sole purpose of doing something you enjoy, and put up with numerous ranting and raving users who can't appreciate one thing that's done right, they simply focus on everything that went wrong and throw a tantrum about it.

Let me say one thing "young man". The attitude of "service staff" would indeed stink, if we had working staff. We have volunteers. And the respect you treat them with is abominable. If you are going to continue around abusing others then I worry about how life will be for you in the future.

As I said, I agree, your features should have been done by now. The issue being that I was not told until a day or two ago. It appears that Wayne has dissapeared off the face of the earth. We could appoint someone to do them, the problem being that every one of the (few) admins is incredibly busy, as the three right now are myself, MAD, and J1MI. Although I have time to add VIPs, I don't have the extra time to do features and name changes every day, which is why someone else was hired to do that, because VIPs is a two person job. We will make an effort to get these done ASAP as soon as we find a solution. VIP Managers is a two-man job, just one of the two-man team is...well...missing. Hiring more people isn't that simple, for many reasons, one being that they need admin access, another being that three people makes it unwieldy, the list goes on.

I would appreciate it if you would make future complaints (you have a right to make a complaint, but the way you did it was very blatant) in a more subdued fashion.

And lets remember, VIP is a way to support Habbox as well as a service, I understand you are customers but we are also volunteers, so no this does not have to be our entire lives.

Sorry for getting so *grr*, but I'm a bit tired of people PMing me saying "OMG ITS BEEN 24 HOURS AND I HAVENT GOTTEN MY VIP YOURE AN IDIOT IM GOING TO REPORT YOU GO DIE IM NEVER BUYING VIP AGAIN" (of course this case has more merit than those), but its really annoying that members can't seem to appreciate the work we do put in to make their experience the best possible. If you want to criticize me, go for it, but I ask that you don't denounce the staff members here, especially Yoshimitsui who really you have no beef with but attacked rather viciously.

Thanks

[Cixso]

As already said hiring more V.I.P staff is not an option as they will cause issues and things get sorted out every few days. As staff on Habbox don't get paid and they do it because they like the forum and want it to succeed you can't complain if they take a couple of day to do things. Lots of people want things done and these staff members have other duties too. Also lots of other forums charge for V.I.P and don't provide services near the standard that Habbox Forum does and many of these features can only be managed manually meaning that allot of work needs putting in all year round. At this time of year people are going on holidays that have been planned for a while and can't be avoided so the forum has to work its hardest to stay functioning when key staff members are away. I'd just be bit patient, I wouldn't say the service was bad at Habbox as I've seen other forums and I'm not just saying this as I'm a staff member, I'm a V.I.P too and I've requested changes to my user title etc and these did take a couple of days but you just have to realise, its only a few days and it will get done and that these people work VERY hard behind the scenes and you can't expect them to spend every minute of their lives on Habbox, that just isn't possible. :)

Very true Jay, but there is always 2 arguments to the story and always will be. Is there anywhere in TOS that the time it takes etc? If not.. maybe they should state?

[Mr.OSH]

Very true Jay, but there is always 2 arguments to the story and always will be. Is there anywhere in TOS that the time it takes etc? If not.. maybe they should state?

As nvrpsk4 said they cannot set exact time limits due to problems and if one member of the V.I.P team disappear or have personal issues that just pop up, which they could do for anything then they can't promise they can keep on schedule everyone does the best they can as Habbox Staff otherwise they would not be working for such a popular forum.

[Jazza]

Well they are very slow at doing things like name changes, VIP and rep removal (7 pages not sorted :o) they do offer a good service (well they did until they removed sub-forums anyway)

[the wombats]

Take a breath. Seriously, breathing is good for you. I promise it won't kill you to just take a step back and chill out.

First of all, lets remember that the VIP staff are volunteers before we start venting about how we haven't recieved features on an internet forum.

Hiring VIP staff isn't quite so easy. They require admin access which isn't going to be given to just anyone.

I don't quite understand what you mean by "if this was some other website this would get ripped apart" so maybe you can clarify. But last time I checked, you are correct, this is Habbox...:S

I apologize that the features are delayed, but you don't need to throw a tantrum. Yes, I know you paid for it. But you need to take a breather.



I apologize for this, I've only been alerted yesterday.



Calm down. You're not the "king of the castle". You bought VIP to support Habbox, and we genuinely appreciate that. But you don't need to fly off the handle and throw a tantrum because we're not standing by ready to kiss your feet on demand.

I agree, you should have had your features by now, as I said above I was only alerted a day or two ago.

Look, to be perfectly honest, if you're going to get that worked up about it, nobody *forced* you to buy VIP :S I honestly don't understand why you need to throw a tantrum. As I said, the people here are volunteers, so its not as if you paying VIP is paying their salary, but they deal with you anyway.

However I find your attitude entirely arrogant and unecessary. First of all, its out of order for you to criticize Yoshimitsui and tell him that he hasn't done his job when he isn't one of the VIP Editors here. Look before you leap. There's also no need to call him "young man" or to tell him he has no right to have a life. He works here as a volunteer. The next time you volunteer your time to a group for the sole purpose of doing something you enjoy, and put up with numerous ranting and raving users who can't appreciate one thing that's done right, they simply focus on everything that went wrong and throw a tantrum about it.

Let me say one thing "young man". The attitude of "service staff" would indeed stink, if we had working staff. We have volunteers. And the respect you treat them with is abominable. If you are going to continue around abusing others then I worry about how life will be for you in the future.

As I said, I agree, your features should have been done by now. The issue being that I was not told until a day or two ago. It appears that Wayne has dissapeared off the face of the earth. We could appoint someone to do them, the problem being that every one of the (few) admins is incredibly busy, as the three right now are myself, MAD, and J1MI. Although I have time to add VIPs, I don't have the extra time to do features and name changes every day, which is why someone else was hired to do that, because VIPs is a two person job. We will make an effort to get these done ASAP as soon as we find a solution. VIP Managers is a two-man job, just one of the two-man team is...well...missing. Hiring more people isn't that simple, for many reasons, one being that they need admin access, another being that three people makes it unwieldy, the list goes on.

I would appreciate it if you would make future complaints (you have a right to make a complaint, but the way you did it was very blatant) in a more subdued fashion.

And lets remember, VIP is a way to support Habbox as well as a service, I understand you are customers but we are also volunteers, so no this does not have to be our entire lives.

Sorry for getting so *grr*, but I'm a bit tired of people PMing me saying "OMG ITS BEEN 24 HOURS AND I HAVENT GOTTEN MY VIP YOURE AN IDIOT IM GOING TO REPORT YOU GO DIE IM NEVER BUYING VIP AGAIN" (of course this case has more merit than those), but its really annoying that members can't seem to appreciate the work we do put in to make their experience the best possible. If you want to criticize me, go for it, but I ask that you don't denounce the staff members here, especially Yoshimitsui who really you have no beef with but attacked rather viciously.

Thanks

pick someone who's already admin then? simple as. :rolleyes:

[Jackk]

mind changing my name? ive been waiting a week...

[Yoshimitsui]

pick someone who's already admin then? simple as. :rolleyes:

They most likely wont have the time, as they have a specific job all ready.

And as i said, more VIPS editors get in the way of each other.

[dirrty]

couldnt they just hire more vip editors and set certain tasks for each vip editor so no one gets in the way of each other. like one does name change, other does rep, other does usernames and then if questions occur, that vip editor who has been told to do a task, only answers it. they could possibly rotate their jobs so its not so boring or w.e for them. or do that with the 2 current vip editors.

dont slate me if they already do that lol, as i didnt know :)

[Cixso]

Damn you type allot.
Look, to be perfectly honest, if you're going to get that worked up about it, nobody *forced* you to buy VIP :S I honestly don't understand why you need to throw a tantrum. As I said, the people here are volunteers, so its not as if you paying VIP is paying their salary, but they deal with you anyway.
You didn't forceme to buy VIP I agree. Now I have learned my lesson not too again. Simple as that.

I agree, you should have had your features by now, as I said above I was only alerted a day or two ago.
Now that is your job to improve that?

There's also no need to call him "young man" or to tell him he has no right to have a life. He works here as a volunteer.
Where did I state he has no right to have a life? "Look before you leap".

The next time you volunteer your time to a group for the sole purpose of doing something you enjoy, and put up with numerous ranting and raving users who can't appreciate one thing that's done right, they simply focus on everything that went wrong and throw a tantrum about it.
Yup, put up with that before and still do. It's called being able to handle it. You obviously can not. I find you lack your professional side of your self.

Let me say one thing "young man". The attitude of "service staff" would indeed stink, if we had working staff. We have volunteers. And the respect you treat them with is abominable. If you are going to continue around abusing others then I worry about how life will be for you in the future.
Well if you must know I am going through heart surgery on Monday morning. My life is still not clear as I have a chance of not making it. The respect I treat them with? What about the respect we get back huh? Wasn't for us your forum wont last. Treat us with respect too for coming to visit this forum. There's 100's of them, but instead we choose this one.

We will make an effort to get these done ASAP as soon as we find a solution. VIP Managers is a two-man job, just one of the two-man team is...well...missing. Hiring more people isn't that simple, for many reasons, one being that they need admin access, another being that three people makes it unwieldy, the list goes on.
Nice to know you are making an effort :)

I would appreciate it if you would make future complaints (you have a right to make a complaint, but the way you did it was very blatant) in a more subdued fashion.
I am giving you feedback and sharing it with other users what I think of the service. Obviously other users agreed.

I hope everything improves and works out.

Thank you.

[the wombats]

They most likely wont have the time, as they have a specific job all ready.

And as i said, more VIPS editors get in the way of each other.

the current ones seem to wait a couple of days before doing features though. it's like a business tbh. "as long as we are making money. who cares about the customers?" i mean, if someones VIP runs out after they've requested a name change, and the VIP editor takes a couple of days before doing name changes. then that member isn't allowed a name change because they were lazy. they need another to do work. it's not working the way its ran atm.

[Yoshimitsui]

VIP features are usually updates daily. But becuase the time of year lots of people are away, and it's causing a back log in things to be done. As staff are haveing to do some jobs they don't normally do so the forum doesant jus go very far behind in been updated, kept safe and running minimumly.

[Cixso]

Also.. to state.. how did I know that yamoshi or what ever his name is was not a VIP editor?

All his name tells me is he if a forum MOD and assistant manager.. doesn't tell me nothing that he isn't a editor.

He replied first. So we are both in the wrong about it.

[Yoshimitsui]

Also.. to state.. how did I know that yamoshi or what ever his name is was not a VIP editor?

All his name tells me is he if a forum MOD and assistant manager.. doesn't tell me nothing that he isn't a editor.

He replied first. So we are both in the wrong about it.

I was VIP Manager for Habbox world, and as not very clear in my usertit;e that it was for that forum. And it was written in my usertitle months.

[Mr.OSH]

couldnt they just hire more vip editors and set certain tasks for each vip editor so no one gets in the way of each other. like one does name change, other does rep, other does usernames and then if questions occur, that vip editor who has been told to do a task, only answers it. they could possibly rotate their jobs so its not so boring or w.e for them. or do that with the 2 current vip editors.

dont slate me if they already do that lol, as i didnt know :)

As already said the Admins on the forum are very busy and put lots of effort and work into Habbox. This means as they have to complete various tasks to keep the forum in shape the only way of increasing the number of V.I.P editor is to get more administrators which is hard as if an any old user gets permissions for the whole forum it could spell disaster if they abuse them, they can only trust people who have shown their trust and commitment over a long period of time.

[You]

Also.. to state.. how did I know that yamoshi or what ever his name is was not a VIP editor?

All his name tells me is he if a forum MOD and assistant manager.. doesn't tell me nothing that he isn't a editor.

He replied first. So we are both in the wrong about it.
Well it obviously doesn't say "VIP Editor" which means he isn't a VIP editor. :l.

[Yoshimitsui]

Well it obviously doesn't say "VIP Editor" which means he isn't a VIP editor. :l.


I was VIP Manager for Habbox world, and as not very clear in my usertit;e that it was for that forum. And it was written in my usertitle months.

Thats the reason ;)

[Cixso]

Well it obviously doesn't say "VIP Editor" which means he isn't a VIP editor. :l.

So what?

Thats like saying I'm not the owner of ?? because it isn't in my name.

[You]

So what?

Thats like saying I'm not the owner of ?? because it isn't in my name.
No it isn't :s.

All Habbox staff have their jobs in their user title, which means, yes, you guessed it, unless they have "VIP Editor" in their user title, they're not a VIP editor. Not rocket science.

edit: @ Yoshi, ah i didn't see that (obviously), my bad :].

[today]

i didnt read all this just the nvrspk4's first reply, which thanks & anytime soon, haha?

[Cixso]

All Habbox staff have their jobs in their user title, which means, yes, you guessed it, unless they have "VIP Editor" in their user title, they're not a VIP editor.

And I knew that because.....?

[---MAD---]

I will monitor this and try and find a solution.

Thanks for bringing it to my attention :).

[the wombats]

I will monitor this and try and find a solution.

Thanks for bringing it to my attention :).

hopefully you sort it soon, it's getting as bad as one or two of your mods. :rolleyes:

[ReviewDude]

hopefully you sort it soon, it's getting as bad as one or two of your mods. :rolleyes:

:o Snipe!

Anyway, I agree - for busy holiday periods at least - they should take on some new VIP people, even if they hold no actual power, and just do background organization and stuff.

[Cixso]

I will monitor this and try and find a solution.

Thanks for bringing it to my attention :).

Thank you very much. :)

Such professional respected admin/manager. It is nice to know Habbox do have somebody that won't 'lash' out at their clients for complaining. Just shows at least somebody can cope with a shout in the ear and handle it correctly like that.

I'll make sure I do complain using the method that the other manager stated. Which I am about to do in a second.

[Aflux]

If you don't like the service, don't use it.

Habbox is not a company, it is a community ran by teenagers who have exams and social lives.

You may not, but other people do and you should be patient instead of causing a fuss.

[Cixso]

If you don't like the service, don't use it.

Habbox is not a company, it is a community ran by teenagers who have exams and social lives.

You may not, but other people do and you should be patient instead of causing a fuss.

Did you just not read?

Habbox doesn't have to be a company to respect there clients? Do they? I appricate the fact it is done by there own wil but the service is poor and as already shown members agree.

Thread locked as I have already made a complaint and made a complaint about that nrspk4 or what ever his username is.