Blissa
24-07-2007, 10:42 AM
Hello, I'm sending this e-mail I have just written to Sulake, but first I need your opinions on it, and what I have perhaps missed out that you would like to see included in it.
Hello Sulake.
Before you discard of this e-mail, I would like to make it clear that if you do, I will send numerous e-mails until I get a reply to my satisfaction, thus, flooding your inbox with the identical e-mail I am writing to you at the moment.
I think that it is about time that you took your paying customers' comments into due consideration rather than sending them an unorthodox reply from an automated reply system. I can reveal that I am one of your paying customers, and I do believe that my opinions should be taken into account, as I speak sense, on behalf of myself, and other users of Habbo Hotel internationally...
First of all, the Hotel's management, I have one word: Hopeless. As much as I am friendly with the Hotel Manager of Habbo Hotel UK, I don't think he is living up to the satisfaction of Habbo Hotel users, it seems that all competitions being hosted on Habbo Hotel are to do with Popularity, and if they are not, you would have to have furniture to enter them anyway, which is satisfactory on your part, I understand that you are a business revenue and must make profit from selling online furniture that does not exist in real form. Fair enough, but do you think it's fair to hold users back from entering competitions who perhaps cannot afford to pay for the benefits of furniture, those less fortunate Habbos that cannot afford Pixelated clothes? And find their joy in Habbo Hotel? Perhaps those who are being bullied and find a warmth and friendliness inside?
Let me ask you a question, How do you think that makes them feel? Useless? Pushed aside? Yes, both, on the contrary, I think you should overlook this situation seriously, because millions of your users are non-paying, and look to Habbo as peers, and what responsibilities are you setting to them? None, you are giving them the impression that they are not wanted by pushing them aside with competitions that only paying members can benefit from. Your company, would be nothing without these members, along with the paying members.
The next issue I would like to rise to your attention is the lack of interest being injected into the hotel after Callie's departure. You may get a lot of these e-mails, and you may see this as just another one of rambling, but it's not, I'm going to state fact, and I will hope you realise what a mistake you made by removing her from the Hotel premises.
When Callie was online, and running the hotel, at peak times the users online was roughly 12,000-13,000 users every day, this is because she put interest into the hotel, she made you want to get home from School and join in the next event she was planning, so perhaps she made some mistakes, but don't we all? And should her job be sacrificed for that when she was doing it so well? Think about all of the events Justine done, and how much money you gained from it, I could almost garauntee that this number is less today, than it was then. It is to my understanding that Callie suggested that a Gay Pride week would take place within the Hotel, but it was not deemed acceptable by you. Now, may I ask why this was not acceptable? Why are Gay teenagers not acceptable? I have a number of Gay/Bisexual friends online and offline, and I am sure you would be a lot more appreciated if you actually took their ideas into concept.
A lot of people have brought up this issue to you, and I couldn't agree more, Habbo is full of teenagers, not toddlers, we can understand firing/errors/breakages in the server, and the last thing we need is Sulake and Habbo treating us like seven year olds by telling us Helkat spilled coffee on the system and a giant cookie came and hit it with a hammer. It's the sort of thing you would hear on The Tweenies, this is Habbo Hotel, we went to school, we are not in nursery nor do we sit at our computers playing with our toes and giggling at your somewhat frustrating jokes.
Next, Hipocracy, Habbo and Sulake are the biggest for Hipocracy ever, first of all you are saying that you can't give out your MSN messenger, then you are advertising it on SG, which is only going to encourage people to give it out, and then they are banned, for something of your fault, the same principles go for the UK publishing advertisement of AOL. You set an example to young people who play your hotels, and if you are aware of this, then you should face all consequences that come your way, (I.e: people giving out their e-mail address'). Then you ban people for swearing, all though you have chosen to allow them to swear on the Hotel, do you think that's acceptable? Do you really think that's going to give you respect? There's a lot of hidden facts that have been behind closed doors for a while, that are beginning to be put forward in this e-mail.
The next thing I would like to raise is the security Habbo offer, I think this is not satisfactory, a username and password for such a high-rising company is not deemed acceptable in my books, if people pay so much money, they should have their idea's listened to, to be able to keep them safer when playing the Hotel. If Sulake installed an IP Recognition on their system, then this would resolve a lot of problems, hacking would no longer be possible and Habbo X's would not be able to let other people into their accounts, nor would Habbo Staff or anybody else for that matter. Now you are probably thinking 'What? Some people have more than 1 PC in their house!' Yes, they probably do, and this may be hard to resolve, but you could if you wanted to set up some sort of system for people to choose the IP's in their local area connection for their Habbo Hotel account to work on, alternatively, they could go through a set-up process a little like port forwarding on the Habbo homepage after they have logged into their account on the set IP for their account, again, I will tell you how many problems this would resolve.
To conclude this e-mail, Habbo Retro's, this is entirely your own fault for allowing these to leak into the internet download's area, and there is no possible way that you could stop them, other than to close your own Hotel's DCR's, and you are sueing people for an error of your own? for allowing your server to be leaked? If you really want to stop these, then I suggest you work with me and take my advice, if you created your own false server.exe and published it on Retro forums such as Hw-hotel and RageZONE, then you could retrieve the people's IP's who have been downloading it, however, this is illegal, because you would be retrieving their personal details without their permission and they would bare the right to sue you, so how could you resolve this? It's simple, how many people read the terms and conditions? How many people just tick agree? Alot, if you put something such as; 'Your IP will be logged on entrance to this program' then there is nothing they can do, as they have agree'd for you to be able to do this.
If you have got this far, then I thank you for reading this and making it aware in your mind of the things you are doing wrong, and how you can resolve them. I also suggest you take a look at this particular forum and start taking in the ideas of other Habbos like me who want to see change for the better on their Hotel, they want to feel like they're part of the changing, and how can they if you wont listen to their ideas?
http://habboxforum.com/forumdisplay.php?f=44
Thankyou, and I look forward to your reply.
Hello Sulake.
Before you discard of this e-mail, I would like to make it clear that if you do, I will send numerous e-mails until I get a reply to my satisfaction, thus, flooding your inbox with the identical e-mail I am writing to you at the moment.
I think that it is about time that you took your paying customers' comments into due consideration rather than sending them an unorthodox reply from an automated reply system. I can reveal that I am one of your paying customers, and I do believe that my opinions should be taken into account, as I speak sense, on behalf of myself, and other users of Habbo Hotel internationally...
First of all, the Hotel's management, I have one word: Hopeless. As much as I am friendly with the Hotel Manager of Habbo Hotel UK, I don't think he is living up to the satisfaction of Habbo Hotel users, it seems that all competitions being hosted on Habbo Hotel are to do with Popularity, and if they are not, you would have to have furniture to enter them anyway, which is satisfactory on your part, I understand that you are a business revenue and must make profit from selling online furniture that does not exist in real form. Fair enough, but do you think it's fair to hold users back from entering competitions who perhaps cannot afford to pay for the benefits of furniture, those less fortunate Habbos that cannot afford Pixelated clothes? And find their joy in Habbo Hotel? Perhaps those who are being bullied and find a warmth and friendliness inside?
Let me ask you a question, How do you think that makes them feel? Useless? Pushed aside? Yes, both, on the contrary, I think you should overlook this situation seriously, because millions of your users are non-paying, and look to Habbo as peers, and what responsibilities are you setting to them? None, you are giving them the impression that they are not wanted by pushing them aside with competitions that only paying members can benefit from. Your company, would be nothing without these members, along with the paying members.
The next issue I would like to rise to your attention is the lack of interest being injected into the hotel after Callie's departure. You may get a lot of these e-mails, and you may see this as just another one of rambling, but it's not, I'm going to state fact, and I will hope you realise what a mistake you made by removing her from the Hotel premises.
When Callie was online, and running the hotel, at peak times the users online was roughly 12,000-13,000 users every day, this is because she put interest into the hotel, she made you want to get home from School and join in the next event she was planning, so perhaps she made some mistakes, but don't we all? And should her job be sacrificed for that when she was doing it so well? Think about all of the events Justine done, and how much money you gained from it, I could almost garauntee that this number is less today, than it was then. It is to my understanding that Callie suggested that a Gay Pride week would take place within the Hotel, but it was not deemed acceptable by you. Now, may I ask why this was not acceptable? Why are Gay teenagers not acceptable? I have a number of Gay/Bisexual friends online and offline, and I am sure you would be a lot more appreciated if you actually took their ideas into concept.
A lot of people have brought up this issue to you, and I couldn't agree more, Habbo is full of teenagers, not toddlers, we can understand firing/errors/breakages in the server, and the last thing we need is Sulake and Habbo treating us like seven year olds by telling us Helkat spilled coffee on the system and a giant cookie came and hit it with a hammer. It's the sort of thing you would hear on The Tweenies, this is Habbo Hotel, we went to school, we are not in nursery nor do we sit at our computers playing with our toes and giggling at your somewhat frustrating jokes.
Next, Hipocracy, Habbo and Sulake are the biggest for Hipocracy ever, first of all you are saying that you can't give out your MSN messenger, then you are advertising it on SG, which is only going to encourage people to give it out, and then they are banned, for something of your fault, the same principles go for the UK publishing advertisement of AOL. You set an example to young people who play your hotels, and if you are aware of this, then you should face all consequences that come your way, (I.e: people giving out their e-mail address'). Then you ban people for swearing, all though you have chosen to allow them to swear on the Hotel, do you think that's acceptable? Do you really think that's going to give you respect? There's a lot of hidden facts that have been behind closed doors for a while, that are beginning to be put forward in this e-mail.
The next thing I would like to raise is the security Habbo offer, I think this is not satisfactory, a username and password for such a high-rising company is not deemed acceptable in my books, if people pay so much money, they should have their idea's listened to, to be able to keep them safer when playing the Hotel. If Sulake installed an IP Recognition on their system, then this would resolve a lot of problems, hacking would no longer be possible and Habbo X's would not be able to let other people into their accounts, nor would Habbo Staff or anybody else for that matter. Now you are probably thinking 'What? Some people have more than 1 PC in their house!' Yes, they probably do, and this may be hard to resolve, but you could if you wanted to set up some sort of system for people to choose the IP's in their local area connection for their Habbo Hotel account to work on, alternatively, they could go through a set-up process a little like port forwarding on the Habbo homepage after they have logged into their account on the set IP for their account, again, I will tell you how many problems this would resolve.
To conclude this e-mail, Habbo Retro's, this is entirely your own fault for allowing these to leak into the internet download's area, and there is no possible way that you could stop them, other than to close your own Hotel's DCR's, and you are sueing people for an error of your own? for allowing your server to be leaked? If you really want to stop these, then I suggest you work with me and take my advice, if you created your own false server.exe and published it on Retro forums such as Hw-hotel and RageZONE, then you could retrieve the people's IP's who have been downloading it, however, this is illegal, because you would be retrieving their personal details without their permission and they would bare the right to sue you, so how could you resolve this? It's simple, how many people read the terms and conditions? How many people just tick agree? Alot, if you put something such as; 'Your IP will be logged on entrance to this program' then there is nothing they can do, as they have agree'd for you to be able to do this.
If you have got this far, then I thank you for reading this and making it aware in your mind of the things you are doing wrong, and how you can resolve them. I also suggest you take a look at this particular forum and start taking in the ideas of other Habbos like me who want to see change for the better on their Hotel, they want to feel like they're part of the changing, and how can they if you wont listen to their ideas?
http://habboxforum.com/forumdisplay.php?f=44
Thankyou, and I look forward to your reply.