What's wrong?

[Davii]

Yeah my 360 is being really weird, okay so heres whats happening:


Red light on the plug & play charger is staying on when xbox is turned off.
Xbox was really warm after like 5 minutes
When i am playing halo3 & rainbow 6 its like it is continually pressing down to the right on the right analog stick on my controller so i cant play properly.
On menu in halo while im playing campaign it wont let me go down the options in menu when i press pause.Anybody know whats wrong and how I can fix it.

I have tryed:


Turning off xbox and back on.
Cleaning the discs.
Unplugging xbox for a few minutes.
Changing controllers.
Jiggling round the analog stick on the controller.Useful help gets +rep, thanks.

[You]

Could be something inside that has broken, have you or has anyone banged / dropped it?

If you're under warrenty still, give MS a call and they'll repair it.

[Davii]

Could be something inside that has broken, have you or has anyone banged / dropped it?

If you're under warrenty still, give MS a call and they'll repair it.

It hasn't been dropped or banged. How long is the warranty cause i dont actually know if it is since i got it like straight after it came out.

[You]

Warrenty is 12months i think

[Energizer]

Ain't it like a 3 year warranty now? I swear someone posted that on here before.

[You]

Ain't it like a 3 year warranty now? I swear someone posted that on here before.
I don't know to be honest.

If it is, i don't see them extending all the 360's bought with 1 year warrenty to 3 years; i think it will be only the ones bought recently.

[Davii]

Sorry esuriant i need to spread for you, ill ask my dad in the morning see if he has the warranty anywhere or anything.

[reindeer.]

it should be extended to 3 years. if it's not, then complain that if they think their product might only last 12 months then they should do something about it, and then sue them.

[Johno]

Hey,

As people have said, You do get a 3 Year Extended Warranty but in the first year you are covered more than you are afterwards. The 2nd and 3rd year only account for the Red Lights of Doom.


Open Letter From Peter Moore

To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty.

Here is what I believe may be wrong :


Red light on the plug & play charger is staying on when xbox is turned off.

This is because the controller stays charging up once the 360 is turned off. The light stays on to show you it is charging.
Xbox was really warm after like 5 minutes

This is standard, They get warm quite quickly. If its really bad try moving it to a cooler area or stand it up rather than it lying flat (or vice versa)

When i am playing halo3 & rainbow 6 its like it is continually pressing down to the right on the right analog stick on my controller so i cant play properly.

This could be a fault with the transmitter/receiver for the Wireless Controllers. If you have tried other controllers it is probably the receiver.

On menu in halo while im playing campaign it wont let me go down the options in menu when i press pause.

Same as above..:; Johno