Thehabbo.com ? What happened

[wilky15]

Does anyone know what happened to thehabbo.com i was on it and was applying then when i pressed submit it was gone.

[DeejayMachoo$]

they have no index file and directory listing turned off..

[wilky15]

So did they get hacked?

[DeejayMachoo$]

So did they get hacked?

Ill just check my Cristal Ball

[Awfy]

We do apollogize for this, neither of the people who had access (Catalia and myself) were actually editing/changing anything on the site when this happened. So I assume it must be a hosting problem, Catalia will contact them tomorrow when he's online if the problem continues.

Sorry for any inconvience.

[Moh]

The index file has been replaced with the 404 file :S

[wilky15]

So was it hacked or what?

[Alexz0r]

he just said he thinks its hosting problems..

[Awfy]

So was it hacked or what?
It hasn't been hacked since myself and Catalia are both very secure and we're the only two with access. Therefore it must come down to an error occuring in our shared hosting. It should be correct later on tonight.

[Andys]

Ill just check my Cristal Ball
I'll just check my crystal ball*

You in collage Matt, you should know your grammar :(.

Edited by --ss-- (Forum Super Moderator): Please do not post off-topic :).

[DeejayMachoo$]

I'll just check my crystal ball*

You in collage Matt, you should know your grammar :(.

eat me in dyslexic

[Swearwolf]

I'll just check my crystal ball*

You in collage Matt, you should know your grammar :(.

*college

Edited by opensourcehost (Forum Super Moderator): Please do not post pointlessly/off-topic.

[theJOSH]

I'll just check my crystal ball*

You in collage Matt, you should know your grammar :(.

You shoud know yours,
it's college :D

[Robbie]

But thats not grammar, it's spelling. :P

[GommeInc]

Which makes Andys look slightly less clever :D 'Cristal' (which is 'crystal'), is a spelling mistake, not a grammar problem and his spelling mistake, 'collage' should be 'college' :P

Anyway, it's probably a host problem. They seem to like crashing like that!

[Awfy]

We're speaking to Hostgator at the moment, hoping it's something they've done wrong so they can correct it. Otherwise we may of lost everything we've been building for the past month :l

[Hubbo]

Ooh.

Hope it gets fixed!

[--ss--]

I'll just check my crystal ball*

You in collage Matt, you should know your grammar :(.
You're*
College*
;).

I'm guessing it's a hosting related problem as the Hostgator 404 error page comes up ;).

[Awfy]

I think it may be server load issues, because when I launched MyBobba for the first hour or so we had about 60/70 people browsing the forum then all of a sudden the directory it was hosted in got disabled. Turns out Hostgator disable your directories causing server load without telling you in advance. So it could possibly be something like that.

[qoq.]

Wow i hope its a minor problem cause i want thehabbo to come out soon. the site lookes awesome from the previews ive seen.

[Awfy]

Wow i hope its a minor problem cause i want thehabbo to come out soon. the site lookes awesome from the previews ive seen.
Thanks :)

[qoq.]

If it was a bigger problem do u have any backups or anything?
or does hostgator have them

cause it whud take so long to get back up

[Awfy]

Well I have images, css, php files and modifications we have used. However I don't have a database backup and vBulletin uses databases to store all style information. So that might kill us if Hostgator don't have one.

I'm hoping it's just a glitch and that Hostgator just need to switch our directory back on or something. As not even the cPanel can be accessed.

[Robbie]

Yeah, defintely would suck if you lost all your files.

[Invent]

I'm sure Hostgator runs regular server backups, so there will be someway to get the information (such as dbs) if it's lost :)

[Awfy]

I'm sure Hostgator runs regular server backups, so there will be someway to get the information (such as dbs) if it's lost :)
I was trying to remember if they do. As I remember something like this happening with a host and all they could offer was Sunday backups. Which in this case would be a loss, as we had completed the dashboard which took ages since Monday.

[php.net]

*college

Owned.

Edited by --ss-- (Forum Super Moderator): Please do not post pointlessly.

[Awfy]

Owned.

Edited by --ss-- (Forum Super Moderator): Please do not post pointlessly.
Lol, never constructive are you? You weegee :P

[Blob]

Lol, never constructive are you? You weegee :P

Brings back fun times on msn lol

Anyways good luck.

Edited by opensourcehost (Forum Super Moderator): Please do not post pointlessly/off-topic.

[Awfy]

Okay, an update has arrived. Basically whats happened is someone from Hostgator has "accidently" deleted our root. So they are looking into who done it and when, main thing is they never actually said if it was fixable... :l

[qoq.]

awe that sucks that its delayed a week :(
at least u have some backups


u should make them back up every 3 days or something and keep it on your computer.

[Robbie]

Ah, that doesn't sound too good.

[Flisker]

You can get money from hostgator if its all lost. Good luck on resolving this problem.

[Awfy]

You can get money from hostgator if its all lost. Good luck on resolving this problem.
Yeah I was saying to Jack, if they try to take money off us to provide us with backups then I will be asking for at the very least a full refund with the hosting account still active for us to use.

[qoq.]

When do u think the site will be back up?

now that you have the back up

[Moh]

awe that sucks that its delayed a week :(
at least u have some backups


u should make them back up every 3 days or something and keep it on your computer.
We back our website once a day, and database backups twice a day.

Some times the backups don't fully work :S

[Awfy]

When do u think the site will be back up?

now that you have the back up
It may be back before the end of today, I can't promise anything though.

[Blackcomb]

We back our website once a day, and database backups twice a day.

Some times the backups don't fully work :S


Whats there to backup? LOL

------

But ye, I hope you get the site backup. Hostgator will prolly refund you all the money and give you free hosting seeing as this could turn ugly for them if they have found that it was one of their employees that deleted the root directory. Sadly i don't think thats the case seeing as Hostgator doesn't allow any of their level 1,2, & 3 support staff access to any client servers. Only Administrators get access. Plus the fact that they don't snoop clients servers unless their server is overloaded, or hosting a virus or illegal software re portered. Therefor you could of been hacked. Make sure you change the password to the email address that was used for contact information and scan for key loggers. But then again there is the fact that you can't login to cpanel and you as the client can't do anything to the cpanel files.

Its a hard case but im leaning towards host gator staff error. Which ever way it goes keep us posted.

[Moh]

Whats there to backup? LOL

Erm, what you mean by that?

[Awfy]

Erm, what you mean by that?
He means exactly what you're thinking he meant. :P

[Blackcomb]

He means exactly what you're thinking he meant. :P

OMG LOL. I wanna expand so much but this leaves it really funny. If you know jack you'll know what i mean :) LOL.

But ye awfy anymore news?

[Awfy]

The report from Jack is;

"lol no"

Just found out that Jack is a moron :P He's been waiting for a Support Ticket reply but only checking his emails to see if there has been one, not the actual system. They replied to the support ticket hours ago :l However, they say they will do a system restore for $15. They can get to hell...

[qoq.]

So Have you gotten the backup yet or are u still in a feud with HostGator?

[Awfy]

Well, since we told them we weren't paying for something they did they haven't replied to our support tickets. So in other words if there is no money in it for them, we can wait.

[Awfy]

Right, after a long wait and some awful support reps. We finally got in touch with Lucas who done a full restore for free. Thank god there are some decent people at Hostgator.

We are a little concerned though, as the password protected directory has went back to the old password we had a month ago. So we might of lost all the latest updates... :l

[Blackcomb]

Hostgator has awful level 1,2,3 staff. They charge stupid money to have changes to your account. $10 dollars for a domain name change. Like ****. Really ive used cpanel root it takes 30 seconds tops.

Backup takes 5 minutes and if its their own fault then they must be screwed in the head to charge you money.

[Awfy]

They restored the site wrong. We asked for a full site restore and all they did was restore the public_html. Which means we have no email accounts or databases. Hopefully this time they will at least get the databases back on.

[DUB]

TheHabbo is now fully restored, everything is back and nothing is lost :).

[qoq.]

:o how did u get the backup?

[DUB]

Well, after much dispute with Hostgator staff it finally clicked in their small brains it was their fault and decided to give us a free restore. It restored back to yesterday :)

[Blackcomb]

Did they say what the problem was?

[DUB]

lol of course they didn't, im not too fussed about it now that i have it back. But i don't think i will be using them as my host for much longer ;)