a question

[benjamin]

with the new moderation changes that are in place, and the auto bans coming in place in a few weeks.. say someone is on 4 infractions, gets an unfair one - then gets auto banned for a week.. how are they gunna be able to dispute the unfair one? (without a lot of hassle)

thanks :)

[Dentafrice]

Contact form :)

[Slowpoke]

Contact form :)

Exactly, that's always been the way 'unfair' bans have been dealt with. :)

[today]

I belive JRH or someone else also said this comment when the system first got noticed.

You'll have to use the Contact Us link and any unfair infractions will be reversed (and your ban) by Super Moderators. It may take a few hours but all infractions are overlooked by super moderators.

[benjamin]

contact us never gets replied, common knowledge.

i ment a way that would actually work, so don't feed me all that ******** about contact us lol

[today]

contact us never gets replied, common knowledge.

i ment a way that would actually work, so don't feed me all that ******** about contact us lol
The contact us does work and get replied too it may not be within the hour but it does ;)

[Slowpoke]

contact us never gets replied, common knowledge.

i ment a way that would actually work, so don't feed me all that ******** about contact us lol

Elkaa replies to every single sensible email. If you don't receive a reply then it's probably problem on the your end. :)

[Dentafrice]

contact us never gets replied, common knowledge.

i ment a way that would actually work, so don't feed me all that ******** about contact us lol
It works, within 24-48 hours usually..

[Yoshimitsui]

Have it so that unregisterd users could post in the report infractions thread. If it become a big issue of unfair infractions leading to auto-bans.

Despite alot of people complain about every infraction they get anyway.

[Dentafrice]

Why should un-registered users be allowed to post? The more sensible thing is to allow banned users to post in an "Appeal Ban" forum/thread?

[benjamin]

that's more along the lines of what i was looking for, an appeal ban forum would be good - then eklaa/whoever is going to read the contact us form wouldn't have to use anything other than the forum to deal with unfair bans ~ because in all fairness there will be quite a few.
Why should un-registered users be allowed to post? The more sensible thing is to allow banned users to post in an "Appeal Ban" forum/thread?

[GommeInc]

I am very certain there was a suggestion put forward for a forum that only banned members can see to plead their case.

[today]

There's normally alot of unfair infractions being reported too but most are fair.

Though this forum does sound good i guess Super Mods can also help then!

[benjamin]

I am very certain there was a suggestion put forward for a forum that only banned members can see to plead their case.
nothing got confirmed though :P

There's normally alot of unfair infractions being reported too but most are fair.

Though this forum does sound good i guess Super Mods can also help then!i see a hell of a lot of infractions reversed lol
i have like 6 or 7 + just on this account.

[Slowpoke]

nothing got confirmed though :P
i see a hell of a lot of infractions reversed lol
i have like 6 or 7 + just on this account.

Reversed infractions usually come from moderators in training.

[benjamin]

so? theres always new moderators being added lol
it will only take one unfair infraction to make one unfair ban.
Reversed infractions usually come from moderators in training.

[today]

so? theres always new moderators being added lol
it will only take one unfair infraction to make one unfair ban.
I'm sure this has alreayd been discussed before the changes happened so im sure something will be done about it.

Hopefully this new forum added.

[GommeInc]

I agreed with jrh when he said he would rather a human dealt with the bans, not a virtual system. But hey, I guess the hundreds of members who agree that communication between members and staff is very low,would disagree :rolleyes:

[DUHDUHYnnaD!]

Elkaa replies to every single sensible email. If you don't receive a reply then it's probably problem on the your end. :)

No he doesn't, I appealed back when I first got banned and then appealed about 3/4 times later.. not one reply, they wasn't silly and wasn't stupid. ":)"

They either use the crap about it's not working or they are busy. ":)"

[jesus]

All infractions and warnings get checked by super moderators, so if one is unfair we reverse it. :)

[e5]

As mentioned before I think all banned members should be designated a forum where they can appeal their bans.

[Catzsy]

All infractions and warnings get checked by super moderators, so if one is unfair we reverse it. :)

Yes I presume you are no longer checking your own then :P
I feel that this is probably even more important now under an automatic ban proposal and will be vital for the justice of the system. What worries me is that people could be cautioned/banned before they are checked. Under the present system the Smod actually looks at the infractions/warning and uses their undividual judgment to assess the appropriate penalty.

[jesus]

Yes I presume you are no longer checking your own then :PSorry?




I feel that this is probably even more important now under an automatic ban proposal and will be vital for the justice of the system. What worries me is that people could be cautioned/banned before they are checked. Under the present system the Smod actually looks at the infractions/warning and uses their undividual judgment to assess the appropriate penalty.They will get checked, I check all the ones I possibly can and if there are some unchecked then I ask other super mods to do it. We assess the penalty based on infraction count usually so it won't be that much of a change.

[Catzsy]

Sorry?

I remember when you first started you were checking your own infraction complaints :)


They will get checked, I check all the ones I possibly can and if there are some unchecked then I ask other super mods to do it. We assess the penalty based on infraction count usually so it won't be that much of a change.

If I have it right though it's not the infractions but the cautions that maybe a problem.
5 Warnings - Automatic Caution (7 days)
5 Infractions - Automatic 7 day ban
10 Infractions - Automatic Perm ban

Depending on the new system and I have to assume that double posting will still be a warning somebody new to the forum could be cautioned within a day. There used to be contingencies for new members but it doesn't seem that there will be any flexibility at all now? Hope I am wrong about this.

[Slowpoke]

If I have it right though it's not the infractions but the cautions that maybe a problem.
5 Warnings - Automatic Caution (7 days)
5 Infractions - Automatic 7 day ban
10 Infractions - Automatic Perm ban

Depending on the new system and I have to assume that double posting will still be a warning somebody new to the forum could be cautioned within a day. There used to be contingencies for new members but it doesn't seem that there will be any flexibility at all now? Hope I am wrong about this.

If we suspect it's brand new member (no past accounts) we'll be less harsh when it comes to punishments. For example, if a new member double posts then I'd simply merge the posts and send a polite PM informing them of what they've done wrong and not to do it again. That said, I'd still give normal members a warning if I felt the multiple posting was deliberate. :)

[Catzsy]

If we suspect it's brand new member (no past accounts) we'll be less harsh when it comes to punishments. For example, if a new member double posts then I'd simply merge the posts and send a polite PM informing them of what they've done wrong and not to do it again. That said, I'd still give normal members a warning if I felt the multiple posting was deliberate. :)

Glad to hear the the new members ( i.e. really new members) will still be given some leeway. :)

[GommeInc]

If we suspect it's brand new member (no past accounts) we'll be less harsh when it comes to punishments. For example, if a new member double posts then I'd simply merge the posts and send a polite PM informing them of what they've done wrong and not to do it again. That said, I'd still give normal members a warning if I felt the multiple posting was deliberate. :)
As nice as that sounds, I very much doubt that'll actually happen.; that a new member will be let of easy, because we are fully aware now that some moderators, although have no real bad intentions, will not check the join date.;)

[Jamie!]

If we suspect it's brand new member (no past accounts) we'll be less harsh when it comes to punishments. For example, if a new member double posts then I'd simply merge the posts and send a polite PM informing them of what they've done wrong and not to do it again. That said, I'd still give normal members a warning if I felt the multiple posting was deliberate. :)
I probably shouldn't be hijacking this thread, but since it's been mentioned I might aswell ask... ain't aimed at you by the way either, just quoting you since you mentioned it.

Why infract/warn people for petty things like double posting? It isn't exactly going to make people feel welcome and what not. Isn't the whole point of moderators to help members along with things, not to go about specifically looking for the slighest mistakes that members are making just so they can warn/infract them (again, not aimed at you specifically but plenty of mods on here have that idea).

On two other forums I go on, they still have a large majority of the same rules on this forum, but they are alot more relaxed about things and the mods very rarely leave infractions/warnings, they only ever use their powers to merge posts without issuing warnings or anything - and I'm probably right in saying that is why they're 2/3 times the size of this forum and alot more civilised.

Each to their own though, I suppose... Feel free to move/delete or whatever you fancy doing.

[Slowpoke]

Each moderator is different. I would normally only warn someone for multiple posting for three+ posts unless it was quite obviously deliberate. To be honest, that's just me personally and if other moderators warn for doubles then that's up to them. People often double post accidentally and what I have to remember is that we're only human and we, as humans make mistakes from time to time.

Everything else you've said can only be answered by the (Forum) (Assistant) (General) Managers since they're the people who make the rules; we, as moderators, are only employed to enforce the rules! :)

[L!nK.....]

Contact form us the worst thing too use
Id appeal for my autoban but I'm not because I got haters in the management (Elkaa)
I don't even know the reason I got autobanned, I just made a account called rolexsweep (liked the name) recieved 2 infractions then got autobanned. :S But yeah no point using the contact us form, if you got hatred in the management they'll just reject your appeal straight away :P Id rather tell Sierk :) My post will probably be deleted soon. Id be banned soon too.

[Catzsy]

Contact form us the worst thing too use
Id appeal for my autoban but I'm not because I got haters in the management (Elkaa)
I don't even know the reason I got autobanned, I just made a account called rolexsweep (liked the name) recieved 2 infractions then got autobanned. :S But yeah no point using the contact us form, if you got hatred in the management they'll just reject your appeal straight away :P Id rather tell Sierk :) My post will probably be deleted soon. Id be banned soon too.

I think this regularity of autobanning is just going to far. Yes some people frequently break the rules but honestly that has happened for years and they know the consequences ie they will have to make a new account. Link has been here for a long time and whilst he has had a few accounts I have never seen him post anything that could be considered incredibly serious rule breaking. Autoban should be used sparingly and only for persistent and never ending spamming and posting of pornography. If Habbox was a school all the naughty boys would be expelled instead of sitting in the corner. That's my view anyway. :P

[jesus]

If I have it right though it's not the infractions but the cautions that maybe a problem.
5 Warnings - Automatic Caution (7 days)
5 Infractions - Automatic 7 day ban
10 Infractions - Automatic Perm ban

Depending on the new system and I have to assume that double posting will still be a warning somebody new to the forum could be cautioned within a day. There used to be contingencies for new members but it doesn't seem that there will be any flexibility at all now? Hope I am wrong about this.We are usually more relaxed towards new users with, for instance, under 100 posts so that won't be an issue. People who are getting 5 warnings a day obviously are paying no attention to the rules and because of this, shouldn't be using the forum.

[GommeInc]

Auto-ban = Robots that spam forums with useless tat like viagra or penis enlargement pills.

Members shouldn't be banned unless they are seriously causing major issues to the forum and the members. No-one has really done this... The Caution Member group is there for a reason, and it should be used more. A persons first account means more than a second account, so if theyg et banned on their first, they'll make a second and cause even more problems for super moderators and administrators, so they won't care if that gets banned.

Super Moderators and the like are taking the easy route out, by auto-banning when all they really need to do is talk to member and if the problem persists, remove the forums or features they are abusing. To be honest, some Super Moderators and Administrators are so far up their backsides I can't blame members for starting up and yelling in reply :rolleyes:

[.Congratulation]

I think this regularity of autobanning is just going to far. Yes some people frequently break the rules but honestly that has happened for years and they know the consequences ie they will have to make a new account. Link has been here for a long time and whilst he has had a few accounts I have never seen him post anything that could be considered incredibly serious rule breaking. Autoban should be used sparingly and only for persistent and never ending spamming and posting of pornography. If Habbox was a school all the naughty boys would be expelled instead of sitting in the corner. That's my view anyway. :P

Thanks. Few moderators have even told me that my autoban was unfair and a lot of forum members as well, they have even told me to use the contact us form but I know nothing will happen so I won't. Something that annoys me the most is when I come on here make a account and make a topic my topic gets moved or my post gets moved. I congratulated bomb-head in Adams thread and my post got deleted :S:@

[Galaxay]

contact us never gets replied, common knowledge.

i ment a way that would actually work, so don't feed me all that ******** about contact us lol

I agree.


The contact us does work and get replied too it may not be within the hour but it does ;)

I've never had a response from them once.


Elkaa replies to every single sensible email. If you don't receive a reply then it's probably problem on the your end. :)

Absolute crap.


It works, within 24-48 hours usually..

I send a contact us about 2 weeks ago, he never replied once.



Also if you get INSTANTLY banned as you get your 5th infraction, how do you know its unfair? :S

[Catzsy]

Auto-ban = Robots that spam forums with useless tat like viagra or penis enlargement pills.

Members shouldn't be banned unless they are seriously causing major issues to the forum and the members. No-one has really done this... The Caution Member group is there for a reason, and it should be used more. A persons first account means more than a second account, so if theyg et banned on their first, they'll make a second and cause even more problems for super moderators and administrators, so they won't care if that gets banned.

Super Moderators and the like are taking the easy route out, by auto-banning when all they really need to do is talk to member and if the problem persists, remove the forums or features they are abusing. To be honest, some Super Moderators and Administrators are so far up their backsides I can't blame members for starting up and yelling in reply :rolleyes:


At best it is going to far as I said in the previous post and at worst it seems to becoming a bit of a sport. :@ I think perhaps the lack of real experience of some within that department is showing and conciliation and negotiation with members about their behaviour has gone out of the window - it's just shoot from the hip with no care as to maybe the member has personal problems that may be effecting their behaviour. Oh wait it's just an internet forum where people don't have real feelings. Well that's what someone said to me recently :rolleyes: ( my first use of this expression by the way.)

[GommeInc]

It's the behaviour on both sides really. Some moderators and super moderators act like they know everything and talk down to members as if they're stupid and insignificant to the forum. That sort of behaviour just provokes an argument between the two sides, and of course, the super moderator will win because they have the power to ban.

[Catzsy]

It's the behaviour on both sides really. Some moderators and super moderators act like they know everything and talk down to members as if they're stupid and insignificant to the forum. That sort of behaviour just provokes an argument between the two sides, and of course, the super moderator will win because they have the power to ban.

Indeed which could, I am not saying this is a true reflection, seem like bullying to some members and maybe even license to provoke.

[Slowpoke]

Absolute crap.

I send a contact us about 2 weeks ago, he never replied once.

Elkaa wouldn't lie to you, he has no reason to. If he said he's sent you an email then he's sent you one and if you didn't receive it then there's a problem on your end.

[GommeInc]

Elkaa wouldn't lie to you, he has no reason to. If he said he's sent you an email then he's sent you one and if you didn't receive it then there's a problem on your end.
Then Elkaa could re-send it via request :rolleyes:

[Slowpoke]

Then Elkaa could re-send it via request :rolleyes:

Elkaa has sent it many (http://www.habboxforum.com/showthread.php?t=466188) times. Bans aren't allowed to be discussed on the forum front or via PM so if it you don't get a reply then you need a new email/sort your email out.

[today]

Then Elkaa could re-send it via request :rolleyes:
He may not have it anymore..

Though auto banning is the easy way out its never the best, they just come back anyway.
Caution though, is better ;]

[Galaxay]

He may have sent it many times - but i didnt receive, that was 4 weeks ago i sent that contact us, i sent a new contact us with a hotmail address which i know they can get through too, 2 weeks later still nothing.

Elkaa is purposely ignoring me now as he cba sending me it. As i've replied many times and sending him emails.

[GommeInc]

Then it's Elkaa's negligence unless it is proven that it is someone's email provider causing the issues... Deleting an email immediately after sending it (immediately being within a week or 2) from the sent box is showing terrible management skills. You remove emails after an issue is dealt with. But that is afterall if he sent the emails when someone requested them , considering he didn't say it himself :rolleyes: And why can't you do it via PM? If someone gets hold of your account and reads PMs... The he's wasting his time when no personal information is discussed through it anyway. Disucssing a ban via PM, and someone else is reading it won't mean diddly squat "/

[Galaxay]

Yeh i agree it would be so much easier.

[Slowpoke]

Elkaa is purposely ignoring me now as he cba sending me it.

You can't just say things like that without proof. He said he's tried and he'll have management to back him up!


Then it's Elkaa's negligence unless it is proven that it is someone's email provider causing the issues... Deleting an email immediately after sending it (immediately being within a week or 2) from the sent box is showing terrible management skills. You remove emails after an issue is dealt with. But that is afterall if he sent the emails when someone requested them , considering he didn't say it himself :rolleyes: And why can't you do it via PM? If someone gets hold of your account and reads PMs... The he's wasting his time when no personal information is discussed through it anyway. Disucssing a ban via PM, and someone else is reading it won't mean diddly squat "/

He's sent the email numerous times (which I'm sure ---MAD--- checks over) so if he doesn't receive one then it's his own fault. As for PMs, Elkaa didn't make that rule so if you'd like it to be discussed I suggest you contact ---MAD---/sierk. :)

[PriceTags]

I've never really questioned Habbox or its staff before, but here goes...


You can't just say things like that without proof. He said he's tried and he'll have management to back him up!



He's sent the email numerous times (which I'm sure ---MAD--- checks over) so if he doesn't receive one then it's his own fault. As for PMs, Elkaa didn't make that rule so if you'd like it to be discussed I suggest you contact ---MAD---/sierk. :)

Just one thing I observed, according to you a helluva lot of people have e-mail issues? I'm not taking sides, but that's my view. My main point is:

For the week I was moderator, pointless and off-topic posts were only to be dealt with when the person making them was doing it over and over. These days there are red "please do not make pointless post" warnings EVERYWHERE. And sometimes I think it's unfair, one gets one, and one replying to it on the same topic doesn't, but why is there a sudden increase and what is the punishment for pointlessly posting? Will this be fast track to a ban?

[GommeInc]

He's sent the email numerous times (which I'm sure ---MAD--- checks over) so if he doesn't receive one then it's his own fault. As for PMs, Elkaa didn't make that rule so if you'd like it to be discussed I suggest you contact ---MAD---/sierk. :)
It's not his fault, it's his email providers fault and if there were issues I am sure he could just PM him, which isn't a security risk, even if Elkaa didn't make such a rule...

[Slowpoke]

For the week I was moderator, pointless and off-topic posts were only to be dealt with when the person making them was doing it over and over. These days there are red "please do not make pointless post" warnings EVERYWHERE. And sometimes I think it's unfair, one gets one, and one replying to it on the same topic doesn't, but why is there a sudden increase and what is the punishment for pointlessly posting? Will this be fast track to a ban?

Yes, you can see our edits but you don't know if we have actually given a warning/infraction to the user. Just because we've edited the post does not necessarily mean that they've been punished. You're correct though, people are only punished for excessive pointless/off topic posting and this is always dealt with by a super moderator/administrator.


It's not his fault, it's his email providers fault and if there were issues I am sure he could just PM him, which isn't a security risk, even if Elkaa didn't make such a rule...

Like I've said, it's up to ---MAD---/sierk, not Elkaa.

[Callum.]

I think all infractions and warnings hould be wiped and started again.

[PriceTags]

Yes, you can see our edits but you don't know if we have actually given a warning/infraction to the user. Just because we've edited the post does not necessarily mean that they've been punished. You're correct though, people are only punished for excessive pointless/off topic posting and this is always dealt with by a super moderator/administrator.

I'm getting you, on the they've probably not been warned point, it's just that I've never seen so many edits in my life :O. Do you agree that there's some inconsistency in the cases they're given out, though?

[Slowpoke]

I'm getting you, on the they've probably not been warned point, it's just that I've never seen so many edits in my life :O. Do you agree that there's some inconsistency in the cases they're given out, though?

It's because there are so many new moderators! I think there are like twenty at the moment and some of us are still settling in. It happens a lot when lots of new people are hired all at once so I'd assume it will die down soon! :)

[PriceTags]

It's because there are so many new moderators! I think there are like twenty at the moment and some of us are still settling in. It happens a lot when lots of new people are hired all at once so I'd assume it will die down soon! :)

Sounds good to me. Is this policy of putting little red edits on all pointless posts quite new? Because one tip I'd give any of the moderators (I know this sounds a bit rich coming from me: I lasted a week.), but maybe to check for any posts responding to the pointless one, because unless it contributes something constructive, it's just as pointless. I actually reported one earlier today (just because I thought it was a little unfair), and to my delight (my little face lit up.. :S) it got sorted. So the moderators aren't at great fault.

I suppose I should wait until the day I get my first warning.

[Slowpoke]

Sounds good to me. Is this policy of putting little red edits on all pointless posts quite new? Because one tip I'd give any of the moderators (I know this sounds a bit rich coming from me: I lasted a week.), but maybe to check for any posts responding to the pointless one, because unless it contributes something constructive, it's just as pointless. I actually reported one earlier today (just because I thought it was a little unfair), and to my delight (my little face lit up.. :S) it got sorted. So the moderators aren't at great fault.

I suppose I should wait until the day I get my first warning.

I might also add that management are currently working on the post reports system which means us moderators aren't receiveing them; we're having to manually check our forums so little things like that may get missed. :)

[PriceTags]

I might also add that management are currently working on the post reports system which means us moderators aren't receiveing them; we're having to manually check our forums so little things like that may get missed. :)

Oof. Co-incidence then. Even better!

[Slowpoke]

Oof. Co-incidence then. Even better!

Absolutely - We only aim to please. ;)

[Galaxay]

You can't just say things like that without proof. He said he's tried and he'll have management to back him up!



He's sent the email numerous times (which I'm sure ---MAD--- checks over) so if he doesn't receive one then it's his own fault. As for PMs, Elkaa didn't make that rule so if you'd like it to be discussed I suggest you contact ---MAD---/sierk. :)

If you can actually read what i said, i sent in a contact us 4 weeks ago with my own domain, which i never got a reponse to, so i pmed him about 4 times asking him to send to my other account (hotmail one) which he never did and decided to ignore me, so i then sent in the same contact us with the hotmail account as he was ignoring me pm's, then he decided just to ignore my contact us and 2 weeks later hasnt replied to my complaint,pms or contact us.

So i think thats safe to say - he is ignoring me.