Why isn't HxHD supported more?

[Dan2nd]

I'd first of all like to point out how this is feedback on the situation not a complaint and I'd like to know what others think.

I never aired my views about this situation when I was HxHD manager as I thought moaning about it isn't the answer and just doing the best I could would hopefully help the department more. It annoys me how after all of the effort I put into HxHD (and not all of this is visible) and all of the money I spent on doing events to bring users in.. still the department seems to get little to no support from anyone except Jake (Immenseman) who at least makes the effort to come and visit.

But the thing that annoyed me most of all, the thing that made me want to say something was this banner on Habbox.com
http://www.habbox.com/site/images/banners/voteroomofmonth.png

I personally just think thats taking the piss and makes me wonder if anyone actually cares how the present manager feels about his job at HxHD. Surely if Habbox really appriciated the work people put into HxHD which lets face it is a department in trouble they'd ask everyone to vote 'HxHD' surely that'd have been a morale booster and would have encouraged them to be more active?

I know at the end of the day it's only a Habbo room but I think the dudes in green fail to realise how hard it is to get people to come to HxHD and how much pressure it puts the manager under when all of the other departments seem to be performing so well. I just think maybe a little more support could go a long way.

[GommeInc]

I agree with you, the Help Desk should be one of the main rooms to visit related to Habbox on Habbo. I think I suggested, aswell as a few others, the idea of combining the radio and the help desk together a bit, which sort of worked, but it seems to have died again :/

[Tintinnabulate]

HxHD died as soon as DJ-3000 quit.

Habbox Trade is owned by ---MAD--- so maybe he is trying to promote his room :s
I personally think habbox should scrap HxHD. I quit habbo 2 years ago, but when I was last on, Help Desks were extremely unpopular.
Since DJ-3000 closed his, all help desks pretty much died, including Mystique!'s Habbo Help.
No one needs them anymore as you have these Habbo Helpers or whoever - the people who come to newbie's rooms.

[CHA!NGANG]

I think HxHD Should stay, and I think that it is still going well. And I don't think the Welcome Party which you're talking about never really, took off.

[MissAlice]

Help Desks aren't what they were two and three years ago, they have become slightly a thing of the past. There is so much more now, including this forum, where help can be obtained. Habbo's have it a lot easier than before, and that is just going to go on improving. A few weeks ago I visited the HxHD using a clone, I sat there for a good 5 minutes and no one spoke to me, in fact I made the effort to talk to someone who was sat close by, an ex hobba. A Habbo entered the room, and asked for help, I kept quiet for a bit and then asked if I could help. Turned out they were new to Habbo, and having spent nearly 45 minutes talking with them in another room, I discovered they had recently applied to work at Sulake, and just wanted some knowledge before attending a second interview.

Habbox should seriously consider making HxHD more of a lounge with a help area, and with an adjoining room, which could be used for a variety of events, parties, and other such things. It should certainly be given better promotion and nothing less than any other department. It still has an important part to play :)

[mat64]

That banner is terrible, was the made by a Habbox "Graphic designer"?

[lAscend]

I agree with mat that is a bit terrible that banner the, i would of put a roulette in the background ect.

[Immenseman]

Last time 'room voting' was open we tried to advertise both rooms for people to vote them. This month we decided to concentrate on one which was the casino. I'm sure when they open again next month it will change again and we will solely concentrate on trying to get Habbox Help Desk on the 'popular rooms list'.

I do agree with you that the Help Desk could be supported more, that's why we gave it a page on habbox.com etc. There are still more things that can be done and I'm sure there will be a banner created for it when the voting is over.

I agree with you it's a very hard department to manage because it only works well if the room gets busy with people in. This is a department I want to work closely with to get it popular because I enjoy spending time there as some others do. I think it'd be a shame not to advertise it more because I know Help Desk staff work incredibly hard just to get the room busy.

I agree that Help Desks aren't as used as they used to be. The Habbo X system and habbo getting simpler has seen to that. Not for one second though do I think it's a waste still keeping it. People do still use it daily for help and in most cases they receive the help they need.

On the case of the Desk I do think the staff need to have more expertise on Habbo, this isn't targeted at anybody in particular but I think a lot of staff struggle to help people especially with the newer features i.e trax and what have you. A simple interview process where possible staff are asked a few questions can see to that. It will help build Habbox Help Desk if people know they can always go there for help and get the answer they're looking for.

Also, when I was asked what we should try and get on the popular list this month Habbox Help Desk or the Casino, I picked the casino so that's my fault.

[Leetzgirl]

Someone change the banner please?

[HotelUser]

Last time 'room voting' was open we tried to advertise both rooms for people to vote them. This month we decided to concentrate on one which was the casino. I'm sure when they open again next month it will change again and we will solely concentrate on trying to get Habbox Help Desk on the 'popular rooms list'.
Honestly, I think the Desk is more important than the Casino. I just saw this advertisement and to be frank, it upsets me that we don't promote a department focused specifically on one room.


I do agree with you that the Help Desk could be supported more, that's why we gave it a page on habbox.com etc. There are still more things that can be done and I'm sure there will be a banner created for it when the voting is over. Perhaps making the desk part smaller and adding a bigger area for parties, then require DJs to have a certain amount of parties in the desk would help. Leah would always have DJ parties in the desk, and it maxed out the room a great deal.


On the case of the Desk I do think the staff need to have more expertise on Habbo, this isn't targeted at anybody in particular but I think a lot of staff struggle to help people especially with the newer features i.e trax and what have you. A simple interview process where possible staff are asked a few questions can see to that. It will help build Habbox Help Desk if people know they can always go there for help and get the answer they're looking for.Indeed, I totally agree with you. This is why I believe we should begin requiring all candidates to take interviews, require that they answer ten Habbo related questions.


Help Desks aren't what they were two and three years ago, they have become slightly a thing of the past. There is so much more now, including this forum, where help can be obtained. Habbo's have it a lot easier than before, and that is just going to go on improving. A few weeks ago I visited the HxHD using a clone, I sat there for a good 5 minutes and no one spoke to me, in fact I made the effort to talk to someone who was sat close by, an ex hobba.
We've been aware that Help Desks aren't as popular as they used to be, but back when they used to be, I cannot remember Habbox putting banners for us on Habbox.com. Though, as you did also say you saw a user that came in seeking support. There are still users that come on in need of support, but there are some staff members who are unable to help the users with their problems.

[FlyingJesus]

Perhaps making the desk part smaller and adding a bigger area for parties, then require DJs to have a certain amount of parties in the desk would help. Leah would always have DJ parties in the desk, and it maxed out the room a great deal.

More "normal" space in the helpdesk would be good I reckon. I'm hardly ever on Habbo myself but when I am it's quite a laugh in there as long as there's some ok people about. Making it more of a social place as well as the help function would make it more popular

[iPlonker]

everyone is more into gaming and trading on habbo now rather then helping desks and other rooms such as?

[Ostinato]

More "normal" space in the helpdesk would be good I reckon. I'm hardly ever on Habbo myself but when I am it's quite a laugh in there as long as there's some ok people about. Making it more of a social place as well as the help function would make it more popular

Defo agreed.

I think that there definitely does need to be more support aimed at the help desk in general, but as Alice said times have changed and help desks are starting to become a thing of the past.

However, there obviously are still some users who use them - but as the demand changes I think the department should adapt in relation to it. Therefore I agree with the suggestion of making it a more social area and concentrating on a room that could be a general "lounge" as Alice said where people can just get together. But also there should be a smaller area dedicated to offering a service of help, perhaps no more than a quarter of the room size.

I think it is important Habbox adapts in accordance to the evolution of Habbo itself and it's users demands and wants.

[Alkaz]

Help Desks aren't what they were two and three years ago, they have become slightly a thing of the past. There is so much more now, including this forum, where help can be obtained. Habbo's have it a lot easier than before, and that is just going to go on improving. A few weeks ago I visited the HxHD using a clone, I sat there for a good 5 minutes and no one spoke to me, in fact I made the effort to talk to someone who was sat close by, an ex hobba. A Habbo entered the room, and asked for help, I kept quiet for a bit and then asked if I could help. Turned out they were new to Habbo, and having spent nearly 45 minutes talking with them in another room, I discovered they had recently applied to work at Sulake, and just wanted some knowledge before attending a second interview.

Habbox should seriously consider making HxHD more of a lounge with a help area, and with an adjoining room, which could be used for a variety of events, parties, and other such things. It should certainly be given better promotion and nothing less than any other department. It still has an important part to play :)
With this I totally agree, when I was manager the desk was still pretty popular for help with new users because they see ''Help Desks'' on the guest rooms floor and there is normally only HxHD and the CH Desk which are popular. Generally the room is used as a chill for Habbox staff and friends on Habbo which is good and alot of the time there are DJ's partying in there which is something myself and ,Jess, tried to do whilst I was the assistant but it didnt really take off untill the DJ's did it on there own. And to what Alice said about an adjoining room, this is what we tried to do with the events team. It did not really work as people werent interested in events and competitions even when Dan did give out thousands of credits as assistant and the manager.


Honestly, I think the Desk is more important than the Casino. I just saw this advertisement and to be frank, it upsets me that we don't promote a department focused specifically on one room.
Perhaps making the desk part smaller and adding a bigger area for parties, then require DJs to have a certain amount of parties in the desk would help. Leah would always have DJ parties in the desk, and it maxed out the room a great deal.
Indeed, I totally agree with you. This is why I believe we should begin requiring all candidates to take interviews, require that they answer ten Habbo related questions.

We've been aware that Help Desks aren't as popular as they used to be, but back when they used to be, I cannot remember Habbox putting banners for us on Habbox.com. Though, as you did also say you saw a user that came in seeking support. There are still users that come on in need of support, but there are some staff members who are unable to help the users with their problems.
You say about making the desk smaller, we did try and update the room from the older layout which nvrspk had had since christmas to a more open and airy layout which was not liked by anyone it seemed but to be replaced with full petal floors and a larger staff area where there was actually less space to move around in so I dont know how that would really be able to be done without people complaining about it not looking and feeling like a help desk.

Also, one thing I did make sure I re-introduced as manager is interviews because I felt that some candidates did not have sufficent knowledge of Habbo and really didnt want to waste there time or mine time with trials. Once we had I think 19 trialists over 4 weeks and we had less than half of them pass, later when I re introduced this we had something like 6/9 trialists pass which was extremely good which shows it does work and I am not sure about dan2nd but I am sure Dinasaw is using this method.

People say that help desk's are not as popular as they used to be which is true but HxHD is the longest surviving popular desk on Habbo. Back in 05 etc information was hard to get a hold of but now it is all on the site for users to get at but only for experienced users who know where it is. New users are baffeled as to where to find information which we about. As HxHD is generaly the top of the pop list it does get popular quiet a bit with new users asking for help but obviously not as many as there used to be.

Also I dont think that HxHD really needs a banner, it is extremely well known through out the hotel by old and newer users and by over 100 staff members of habbox most of which use it on a regular basis along with many of the forum users which then pulls in other people who may not be associated or use the site.

[nvrspk4]

HxHD was previously advertized and I believe there was a reccomendation made for HxHD to have a banner, however as Immenseman said the decision was made to focus on one thing this month and then switch the next month.

As far as making HxHD more of a public place goes, that may be done. Honestly people don't use HxHD that much for help anymore. The problem being, of course, if HxHD is no longer really for help, then staff really have no reason to come other than to chat, and then we have no staff who come in, and then it simply becomes a second "Trade and Casino" without the incoming flow of people.

[jrh2002]

I will make a prediction that now the x's are gone and people wont rush off to the welcome lounges for help then help desks will make a big come back :) just think how good it will look for hxhd when you hxhd staff work your way up to get some good badges :)

I would have said hxhd should be more a social club but now stick it out :) i do think a more social area in the room is good away from the help area.

[Paulio]

I disagree with having the radio parties in HxHD now because it just fills the room with people saying things like "omg dj *** plz play britney spears!!" and the people who are there just to chat, chill or to get help get pissed of. I can remember someone making a thread a while ago complaining about the parties and a lot of peope agreed that it was annoying.

As others have said, HxHD hasn't been what it used to be ever since DJ-3000 left. The staff were respected and looked up to and it used to be the place to be on Habbo. One of the things I used to enjoy about the the old HxHD, owned by DJ-3000 (being a 14-15 year old) was seeing Habbox management in the room such as Jrh, Mizki and JackHB. Sierk also used to visit it a lot.

[MissAlice]

HxHD have probably now got the best opportunity to rise and shine on the Help Desk floor. Those members of the Welcome Party who plan on succeeding to gain status in the community will not obtain it over night, so there is going to be a gap of no X's and thousands of wannabee important Welcome Party recruits.

In my opinion Help Desks are going to be given a new lease of life, players who genuinely need help and don't know where to turn, will go to help desks more often than they have done in the past two or so years. HxHD needs good promoting, I also tend to agree with Barkseh, holding parties there isn't the answer, however if the room was set up correctly, with an area that is clearly away from a larger social area and clearly looks like a help desk area, the room would then become a more socially better equipped room, and dj's could use their shows to do a flying visit.

Speaking of the radio, do dj's promote HxHD?, I would like to think they already do, but if they don't they should, in exactly the same way they promote all of Habbox!

I have visited HxHD, it is a very social place, but sadly if you are new to the room, the seats at the desk are taken up by others just socialising, you do get ignored if you sit alone, that's no individuals fault and until a better layout is created that will never change. So grab that opportunity now, and make it better, and promote promote ;)

[GommeInc]

Can you have more of a public space in the help desk? You could always have a linking room to the help desk, so people can have 2 rooms to their disposal.

[Con]

Help Desks aren't what they were two and three years ago, they have become slightly a thing of the past. There is so much more now, including this forum, where help can be obtained. Habbo's have it a lot easier than before, and that is just going to go on improving. A few weeks ago I visited the HxHD using a clone, I sat there for a good 5 minutes and no one spoke to me, in fact I made the effort to talk to someone who was sat close by, an ex hobba. A Habbo entered the room, and asked for help, I kept quiet for a bit and then asked if I could help. Turned out they were new to Habbo, and having spent nearly 45 minutes talking with them in another room, I discovered they had recently applied to work at Sulake, and just wanted some knowledge before attending a second interview.

Habbox should seriously consider making HxHD more of a lounge with a help area, and with an adjoining room, which could be used for a variety of events, parties, and other such things. It should certainly be given better promotion and nothing less than any other department. It still has an important part to play :)

I agree - Perhaps just a habbox drop-in or something.
Or just leave it as it is, and give it a bit more promotion



HxHD have probably now got the best opportunity to rise and shine on the Help Desk floor. Those members of the Welcome Party who plan on succeeding to gain status in the community will not obtain it over night, so there is going to be a gap of no X's and thousands of wannabee important Welcome Party recruits.

In my opinion Help Desks are going to be given a new lease of life, players who genuinely need help and don't know where to turn, will go to help desks more often than they have done in the past two or so years. HxHD needs good promoting, I also tend to agree with Barkseh, holding parties there isn't the answer, however if the room was set up correctly, with an area that is clearly away from a larger social area and clearly looks like a help desk area, the room would then become a more socially better equipped room, and dj's could use their shows to do a flying visit.

Speaking of the radio, do dj's promote HxHD?, I would like to think they already do, but if they don't they should, in exactly the same way they promote all of Habbox!

I have visited HxHD, it is a very social place, but sadly if you are new to the room, the seats at the desk are taken up by others just socialising, you do get ignored if you sit alone, that's no individuals fault and until a better layout is created that will never change. So grab that opportunity now, and make it better, and promote promote ;)
I spose its true - I still settle at what I have said to habbo for an idea, They need bigger guest rooms - But not as big as the 300+ tiles but more of something like 150 or 200 as the current one's are too small or way too large.


Can you have more of a public space in the help desk? You could always have a linking room to the help desk, so people can have 2 rooms to their disposal.
More public space - Yeh I spose, I have an idea which I will tell manager now,
Having a linking room to the desk would just be a bit awkward because then people wanting help would need to go through the teleport or we would have to advertise two rooms.

[HotelUser]

HxHD was previously advertized and I believe there was a reccomendation made for HxHD to have a banner, however as Immenseman said the decision was made to focus on one thing this month and then switch the next month.
As long as the HxHD gets a nice stylish banner on Habbox.com I am happy:).


As far as making HxHD more of a public place goes, that may be done. Honestly people don't use HxHD that much for help anymore. The problem being, of course, if HxHD is no longer really for help, then staff really have no reason to come other than to chat, and then we have no staff who come in, and then it simply becomes a second "Trade and Casino" without the incoming flow of people.
With the Xs being disband, I believe that we have an opportunity to get the desk more popular. Even if that doesn't work we still do help users. Certainly not as many as we used to, but the numbers are sufficient to keep the desk open in my opinion. (However the desk is also used for the majority to socialize, and I don't see a problem with that.)

[nvrspk4]

There is only so much space we can use in a non v9 room. We could try a v9 room but I get the feeling the personal touch would be lost.

With the Xs gone we probably will have a "new lease on life" because the Welcome Party can't be summoned at any time, just near the beginning. So we'll have to make some key decisions and see what we can do!

[Janczyk]

There is only so much space we can use in a non v9 room. We could try a v9 room but I get the feeling the personal touch would be lost.

With the Xs gone we probably will have a "new lease on life" because the Welcome Party can't be summoned at any time, just near the beginning. So we'll have to make some key decisions and see what we can do!
Eckuii used a v9 room for HxHD and it wasn't all too great.

[luce]

The HxHD has been lacking a bit recently and i really do agree with everything Dan said, you need a good manager, which we have, but you can only do so much in a fansite department without the backing of the fansite. Events in the HxHD bring in people but the same old face (nice faces) but some new ones might also bring in new friends of them ect ect.

So i think the answer is just have a big push, even if it's just for next months room of the month. And see what comes about from there!


:)

[oJosh..]

Yes, the banner is awful, even though I am no longer staff, I still agree that it should be able to vote for.

[scott]

Yes, the banner is awful, even though I am no longer staff, I still agree that it should be able to vote for.
You have the choice of who to vote for :S. This month they where focusing more on the casino i don't know why but whatever. I requested for a banner a week ago but the graphics manager was away so it wasn't done. Now hes back then we should get one made :).

[-Eyeless-]

I think the point of having that advert was that the HxHD has a lot more "Habbo" traffic than the trade and casino so advertising the casino seemed a better choice this time round :)

[today]

That banner is terrible, was the made by a Habbox "Graphic designer"?
I love you.

Its rather vile lol.

[nvrspk4]

Eckuii used a v9 room for HxHD and it wasn't all too great.

Yeah I know that's why I'm hesitant :P

[Immenseman]

I don't think a v9 room would work. It would be hideous and there just isn't the demand for that much room in the help desk. There would be great big areas which didn't have people in and it'd lose that 'close community' feel which is keeping it alive.

[Favourtism]

Dont use a v9 room =[


I love you.

Its rather vile lol.
Who doesnt luv matt obv

[Eckuii]

Lol I only used a v9 room becuase I had a ridicolous amount of furniture that I had to do nothing with :L. Anyway im sorry to hear that habbox help desk has lost its popularity and stuff :(.

Havent being on in ages but willing to help if needed (:

[luce]

it is much more suported now with a banner on the main site events going on and a new layout i think the department has really picked up in the last few weeks :) and i think it will even more with the new layout ;)