Tesco - Poor Customer Service

[Wayne]

Just rang up Tesco three times and each time I was told to hang up and ring back within 5 minutes. Surely they should ring me back or put me through to somebody else?

[ToxicPaddy]

Just rang up Tesco three times and each time I was told to hang up and ring back within 5 minutes. Surely they should ring me back or put me through to somebody else?

Ring them back again and if they say ring back in 5 mins, ask if they can ring you back or direct your call somewhere else. Never the less, bad service.

[Wayne]

Yeah. I know it's late and that but they're open 24 hours a day. I only want to know whether they have a certain phone in stock. Cheers Paddy.

[GommeInc]

What part of their service are you calling? Bit weird them asking you to ring back so much :/

[Wayne]

Electrical department. It's a bit annoying yeah. :l

[womanizer]

I love the self service checkouts it's good for embarassed middle-aged men that want to buy condoms but are too embarassed.

Keep trying I guess

[Wayne]

I will retry in about 10 mins. I don't want them to get pissed off. ;)

[ToxicPaddy]

I will retry in about 10 mins. I don't want them to get pissed off. ;)

Lol, if they got pissed off make a complaint and get them fired. It's their job to deal with angry customers in a calm way.

[Wayne]

I suppose you're right. I'm going to ring again in the morning.

[ToxicPaddy]

I suppose you're right. I'm going to ring again in the morning.

Lol I would keep ringing in until someone answers your question :P I'm a bit stubborn like that... :)

[Wayne]

Lol, my Mum and Dad would do that too, but they're in bed and I don't want to wake them up. ;)

[Supersam]

My friend works there!!!!

What phone do you want to know about?

[Wayne]

LG Viewty.

[.Zi]

Just keep ringing them then get them fired!

[Suspective]

Phone Customer Services - They Should Have Access to the Stock Details on there Computer. The Electrical maybe Low Staffed - and our busy serving customers! :D

[Rozi]

I think people forget that on the other end of the line is a human being. Thats the only source of income they have and if you were fired for being to busy you'de get really angry. Its not their fault their understaffed. If they were all sitting there, not answering the phone sure, get them fired. But if they ask you to ring back just say "I'de rather you ring me back when you're free" and your problems sorted. You don't need to go and get them fired.

[Loqo]

I would of kept ringing them until they told me.

[ebay]

Tesco is like £0.50 per minute aswell is it not?

You would be better driving down and sped the phone bill on your petrol :)

[Wayne]

Lol, went earlier on since this morning on the phone they said they had one in stock, got there and the woman was like "Yeah sorry we haven't got the phone you want, there was a box in its place so I thought there was 1 in stock." :S:@

[Rozi]

LOL K

Im sorry.

But i splurted.

[Wayne]

Lol, I'm a bit annoyed at the thick woman on the phone tbh.