Habbox Help Desk

[Immenseman]

I think you should transform HxHD into more of a "Habbox lounge" type room. The fact remains that there are very limited Habbo's who go to Help Desk rooms for help since the implementing of the new Guides System. Habbo is a lot more simple and easier to grasp and understand now and you're given a lot more help when you sign up.

I know that HxHD has been with Habbox for ages but I just think that it is time to make it into more a Habbox Chill room.

[scottish]

Yeh theres rarely anyone ever in for help just the same people over and over.

[Immenseman]

Yeah it's a smilar sort of crowd, me, you, bren, alex and some others.

[Titch]

Yeah it's a smilar sort of crowd, me, you, bren, alex and some others.

*cough* *cough*

[Immenseman]

*cough* *cough*

And you, sometimes :D

[Xarea]

I rarely find people who need help in the desk. However, this was the downfall of Habbo-Positive. They turned it into a chillout room and it died.

[scottish]

Only thing

If it turned into chill you wouldn't exactly need 'help desk staff' so that dept would be gone and it would more like room mods who kick peopel breaking rules and such so no staff = alot less people = alot less people wanting recommendations etc so it would die probably, is ee where your coming from :P

[Alex3213]

Yeah I am actually on Jake's side. However I don't think it should be transformed. Jay has put reccomendations in so then there are less HxHD staff because we don't actually need lots. So maybe just a reduce of Help Desk staff? I think the amount in the department should be the maximum, to be honest.

[scottish]

If HxHD staff began to go then that would mean its even less popular, atm only reason people come is so they don't get fired for inactivity imho.

[Titch]

Yeah I am actually on Jake's side. However I don't think it should be transformed. Jay has put reccomendations in so then there are less HxHD staff because we don't actually need lots. So maybe just a reduce of Help Desk staff? I think the amount in the department should be the maximum, to be honest.

Maby make the desk area smaller to then and make more seating areas so you can sit in groups and talk.

[Immenseman]

I think it's also worrying that there are ever hardly any staff behind the desk. There are people who "chill" in there who spend a lot more time than any member of staff, other than Alex.

[Titch]

I think it's also worrying that there are ever hardly any staff behind the desk. There are people who "chill" in there who spend a lot more time than any member of staff, other than Alex.

I must spend atleast 3-4hours a day jusst sitting there chilling with ither u or bren or scott.

[Inseriousity.]

I rarely find people who need help in the desk. However, this was the downfall of Habbo-Positive. They turned it into a chillout room and it died.

I agree with this. Most help desks turn into chill rooms and like the habbox chat, it's popular at the beginning then falls.... Although I do agree that no-one needs help desks anymore :D

[Shcl]

Maybe it should be made into the HabboxLounge?

[CHA!NGANG]

There are some problems with this for example, it would make the department void as said above as there won't be a need for staff. To be honest, I don't think it should be changed. It already has changed into a chill area, with a bar to sit at if you need help. If I'm honest I just think the desk needs a good, new layout which still has the bar where you can come to for help, but with less staff. That way the department will still exist, there will be more room for people to chill, and there is still an option to ask questions. There are still people that do come in for help and I've seen it quite frequently. To sum that up, I just think it needs a good new layout :P

[scottish]

if it turned into a lounge we'd have to put up with those <i wont say the word> from hxl and all the listeners.

[luce]

I dont think it should be shut however the staff need beating becuase i'm in there sometimes and no one is ever there and i mean prime time. Not 6am!

[Bren]

Would be good if it changed :)

[scott]

Was going to make a thread the other day but i see jake has made one.

When i was manager and jake was AGM, in near enough every months department report i was told more events more events more events, i was fired near 3 months ago, think i have seen 2 events other than these last few for christmas. How are you promoting the desk?
I donated 200 credits still not seen them used other than when you asked if you could ues them to do the christmas layout, i said no. I dont want my credits being used to buy furni that will be seen for 2 weeks then go.
Not seen much staff in the desk recently, god knows how all they trialist passed but anyway, getting rid of applications how is that a good idea? If you are not getting the people coming in for help why will people come in to the desk to try and get 2 recomendations, recomendations didnt work hence why me and hayley got rid of them.

From what i hear the Tl and SS are taking a more hands on roll in the department although when i was manager i wasnt even allowed to let a TL hold a quiz unless it was really needed. :rolleyes:

What is your ideas and plans for the next few months for HxHD, i hope it involves more events and trying to promote the desk. I sure dont want to see mine & hayleys and other staff befores work juts going away because you cant be bothered to promote the desk.

[luce]

Was going to make a thread the other day but i see jake has made one.

When i was manager and jake was AGM, in near enough every months department report i was told more events more events more events, i was fired near 3 months ago, think i have seen 2 events other than these last few for christmas. How are you promoting the desk?
I donated 200 credits still not seen them used other than when you asked if you could ues them to do the christmas layout, i said no. I dont want my credits being used to buy furni that will be seen for 2 weeks then go.
Not seen much staff in the desk recently, god knows how all they trialist passed but anyway, getting rid of applications how is that a good idea? If you are not getting the people coming in for help why will people come in to the desk to try and get 2 recomendations, recomendations didnt work hence why me and hayley got rid of them.

From what i hear the Tl and SS are taking a more hands on roll in the department although when i was manager i wasnt even allowed to let a TL hold a quiz unless it was really needed. :rolleyes:

What is your ideas and plans for the next few months for HxHD, i hope it involves more events and trying to promote the desk. I sure dont want to see mine & hayleys and other staff befores work juts going away because you cant be bothered to promote the desk.


What i was SS and Jay had just become manager SS and TL did so much (not taking anything away from Jay and Rox they did loads as well) but now it seems they do even more with one SS running the HxHD event everyday Which may i add is a brilliant event. I don't think the applications should be gone but i also don't think there should be as many staff as there is at the moment i don't feel there's any need for an international department. 4 teams of 4 and then SS and TL is fine i think. We had that for the first few months i was there and the desk was as popular as ever.

I do think the HxHD needs to be more advertised, with events etc. But the staff need to be cut down or at least replaced with people that work! You can't shut it down just like that though

[Alkaz]

I think you should transform HxHD into more of a "Habbox lounge" type room. The fact remains that there are very limited Habbo's who go to Help Desk rooms for help since the implementing of the new Guides System. Habbo is a lot more simple and easier to grasp and understand now and you're given a lot more help when you sign up.

I know that HxHD has been with Habbox for ages but I just think that it is time to make it into more a Habbox Chill room.
I know where you are coming from. When I became Asst Manager in Janruary it was the same thing, we got the desk very popular over the next few months but only as a chillax room. I think the chill room would be a good move. How ever would it mean loosing staff?

[scott]

When i was manager hayley was assistant, and there was a few departments under threat of being closed, HxHD was one of them, i see it hasnt happened yet, which is good it is a good department it just needs to be promoted more, one time i ended up with over 30 staff god knows how but anyway.

Dunno how many staff there is at the moment half them need to go they are never in the desk and are taking up space for which people who want to work in the desk can have, the department needs to be looked at and sorted out as soon as posibble before it gets any worse, an assistant manager would be a great idea. Instead of having TL and SS running everything whilst jay is working or at college would be a lot easier.
And before you give it the "There is no one ready to be manager" when is someone ready to be a manager and how are you going to know if they are ready without giving them the chance to prove it, i can see 2 or 3 staff at the moment who do have the abbility to become assistnat manager, i mean i managed to become manager you obviously dont have to be that good :rolleyes:

[shizzle]

Yeah, I would definitely change it into a Habbox Chill Room, but still have the helping area if needed :)

[scottish]

CHAN!NGANG - See Him alot
Alex3213 - see him alot
AMERLCA - Hardly see him
DEvilWontCry - Never seen him
Xarea - Never seen him
Guttey - never seen him
Soap! - Rarely see her
Roaddemon - Never seen him
KnuxIBF - Never seen him
SugarBabyRach - Seen her once i think
Jaiisun - Rarely see him
xSamLouise - Seen her once aswell i think
Hygienic - Only on some nights
KAteeTBH - Shes on habbo alot rarely in HxHD
omgMatt - See him sometimes
Dudedanny123 - Rarely see him
ingoe - See him a bit
lSantos - never seen him/her
,Jewels - seen her a few times
,LexiiLu - seen her a few times
Netaxes - See him alot
Roxy - See her a bit
PaulMacC - never see him
LeahRAWRR - Hardly see her, if shes in she sits in normal bit and says nothing or stands in door, if behind bars shes afk
Wobegong - Seen him twice or something

imho.

[Sammeth.]

Christmas time is a very busy period for the desk in terms of the amount of organisation and stuff they put into our Christmas Celebrations. Once this is out the way I'm sure the you will see a lot of changes in the Help Desk as Jaiisun is a very keen guy to get things moving. We always appreciate feedback, but please make sure its constructive. We are always eager to hear what you have to say.

[scott]

lol scott,

i agree with most the people there, how half the last trialists past there trial i have no idea, probably because jay was never in hxhd to see them, not an attack at jay just the truth.

[scottish]

No offense sam, but under every single manager, every single year its the exact same problem.

People are in the desk until they get the job then become alot less active.

And the fact that the inative members 99% of the time get away with it doesn't help so it encourages other members "Oh i'm not gonna get fired so no point" if they had the attitude "If i don't go i'm going to get fired" atleast they'd show up getting it more popular, not to say that they'll help though.

[scott]

We found out when i went on holiday also, if the manager dont go in, neither do the staff lol.

[Immenseman]

Yeah, when I saw the trialists that passed I was actually amazed, lol.

[scottish]

Yeh like (not meaning to be offensive to amy)

but she was on the ban list for ages, she used to get kicked almost constantly and now shes staff (coming from me this is lols but you get my point)

[Immenseman]

Yeah and not even just that some of the others attendance was awful. I don't want to single any one out, it's just evident things need to be closely examined but I fear this'll be ignored and nothing changed.

[PaulMacC]

I've been in the helpdesk late at night but nobody comes lol.

[Yonder]

I think you should transform HxHD into more of a "Habbox lounge" type room. The fact remains that there are very limited Habbo's who go to Help Desk rooms for help since the implementing of the new Guides System. Habbo is a lot more simple and easier to grasp and understand now and you're given a lot more help when you sign up.

I know that HxHD has been with Habbox for ages but I just think that it is time to make it into more a Habbox Chill room.

Ye i mentioned this in the staff forums when they wanted feedback.

[scottish]

I think there one really easily solution:

Hire that kid "galaxay" on habbo to be HxHD Manager

or kick managers up the ass to get the attendance brough up, and actually stick to attendance things; such as all SS/TL report to managers if they don't get noticed that week or very poor then 1 mark down for their name.

If they get a second then they get fired; atleast some people would start attending (dno if they have something like this atm)

[Bren]

sounds like a good idea scott.

[Dan2nd]

When I was manager to me it always felt like we were an online 'family' as cheesy as it sounds. Everyone got along we did have the odd falling out but normally by the end of the week everyone was friends again this (from what i remember) continued when Scott took over when I left. Now however the odd occasion I decide to visit hardly anyone is there and most of those who are there seem to want to force rules down your throat alot of the time they may as well be saying 'no fun aloud'.

There are a odd few though who continue the 'not so old :P' way of going about things and keeping the friendly feel about the place (Such as the awesome John :D) . I'd like to see HxHD work with HxL more like they used to and hold a lot more events as I donated more than I can remember and that always got the people coming in =P

[scottish]

OH god, don't work with hxl :P

Anyone who goes in hxhd knows how i feel about HxL people so :P

[Dan2nd]

OH god, don't work with hxl :P

Anyone who goes in hxhd knows how i feel about HxL people so :P

It's annoying but it gets peeps in :P

[scottish]

But at the cost of putting up with unsufferable fools? :P no thanks XD

[Alkaz]

*REMOVED*

But its hard as like 5% in visitors actually need some form of help :(

[le harry]

the help desk is pointless lol. as much as it gives the staff some sort of feeling that they're superior or in a 'online family', it's about giving help. if nobody comes for help then there is no point in hiring staff. i don't think i've ever seen a single person come into the help desk and a) ask for help or b) get the help. the staff always seem to be sitting in the ffa area afk or at the back of the staff area, afk.

and also, it was awhile ago but i remember creating a clone and just asking random questions regarding habbo in general and they were hardly answered sufficiently or they weren't answered at all. i personally think you need to get rid of all the thick, inactive staff and hire some dedicated staff who know habbo and are willing to put the work in. if not, scrap the help desk and turn it into a chill room, it seems that it's all it's being used for nowadays anyway.

[scott]

When I was manager to me it always felt like we were an online 'family' as cheesy as it sounds. Everyone got along we did have the odd falling out but normally by the end of the week everyone was friends again this (from what i remember) continued when Scott took over when I left. Now however the odd occasion I decide to visit hardly anyone is there and most of those who are there seem to want to force rules down your throat alot of the time they may as well be saying 'no fun aloud'.

There are a odd few though who continue the 'not so old :P' way of going about things and keeping the friendly feel about the place (Such as the awesome John :D) . I'd like to see HxHD work with HxL more like they used to and hold a lot more events as I donated more than I can remember and that always got the people coming in =P

Yeah, totally agree there, we had mostly great staff the desk was starting to pick up again just before i got fired after all the summer stuff, shame to see it like this now though.

[Immenseman]

To be honest I don't think the Help Desk has excelled ever since Hecktix got fired/resigned. That's not a personal dig at anybody because I've been manager once or twice since then. There is something wrong at the moment because in this thread four previous Help Desk managers have voiced their concerns. Me, Bren, Dan and Scott.

[scottish]

And joe but nvr edited his post :P

[Dan2nd]

To be honest I don't think the Help Desk has excelled ever since Hecktix got fired/resigned. That's not a personal dig at anybody because I've been manager once or twice since then. There is something wrong at the moment because in this thread four previous Help Desk managers have voiced their concerns. Me, Bren, Dan and Scott.

Yeah I agree with your point Jake it seems to get to a certain point where it looks like it just might start doing well then something always happens like a manager leaves or theres a staff falling out lol


the help desk is pointless lol. as much as it gives the staff some sort of feeling that they're superior or in a 'online family', it's about giving help. if nobody comes for help then there is no point in hiring staff. i don't think i've ever seen a single person come into the help desk and a) ask for help or b) get the help. the staff always seem to be sitting in the ffa area afk or at the back of the staff area, afk.

and also, it was awhile ago but i remember creating a clone and just asking random questions regarding habbo in general and they were hardly answered sufficiently or they weren't answered at all. i personally think you need to get rid of all the thick, inactive staff and hire some dedicated staff who know habbo and are willing to put the work in. if not, scrap the help desk and turn it into a chill room, it seems that it's all it's being used for nowadays anyway.

I have seen people asking for help recently however like you said most of the time the people in there are afk, or brb or sitting there DJing not paying attention to whats going on :(

[Mr.OSH]

It's interesting that quite a few of you seem to like the idea of a "chill" room. As Sam said there are going to be many changes coming and we appreciate your feedback. I personally do feel a chill room might work well or some sort of meet in the middle between the current desk and a chill room. :) Thanks for your feedback.

[scottish]

It's interesting that quite a few of you seem to like the idea of a "chill" room. As Sam said there are going to be many changes coming and we appreciate your feedback. I personally do feel a chill room might work well or some sort of meet in the middle between the current desk and a chill room. :) Thanks for your feedback.

No offence but a chill room would fail, the only reason its half a live atm is because some staff actually come to sit in and people want recommendations

If its a chill both those are gone so noone would be interested in coming really, personally only reason i go is because i know thats most people i know on habbo go about..

[FlyingJesus]

the staff always seem to be sitting in the ffa area afk or at the back of the staff area, afk.

This.


No offence but a chill room would fail, the only reason its half a live atm is because some staff actually come to sit in and people want recommendations

If its a chill both those are gone so noone would be interested in coming really, personally only reason i go is because i know thats most people i know on habbo go about..

But also this.

Most of the staff when I go in are afk (if there at all) but as Scott said, if it weren't for the staff going in there everyone would see it empty and stay out, so the staff and wannabe staff are still necessary to get the ball rolling. If it was changed to a chill lounge it would lose this and also lose the name that HxHD has built up - people KNOW that there is an HxHD around, if it was changed to Habbox Chill Lounge or whatever then it would be a new spinoff and those don't work (see: everyone fansite that's come out of Hx/HxF other than hhgs).

Basically what's needed is to just make sure that staff are actually there and talking rather than just going afk behind the bars.

[Netaxes]

I do agree on some points here:
- The desk does need to be improved a bit. Give it a new and fresh look. Also, we need to promote it some more. The reindeer roulette was a good idea for promoting the desk. We should have a few events per month to promote the desk
- There are some inactive staff and we are making changes on how the staff will be evaluated :P.
- Not sure about a chill room. Like before, staff do get the ball rolling and most people know the name HxHD.
- Also, when people come in, I usually see them get help. If staff are active, they will give their best advice for the problem.

So, myself, I do hope to see some changes in the new year :)

[nvrspk4]

Myself and Jaiisun actually discussed this a month or two ago. I'm trying to strike a balance between not giving too much away but still giving you guys enough information. Basically Habbox is going through a general slim down and reorganization because at the moment there are a lot of part of Habbox that are inefficient or ineffective, and there's no point in that. Earlier in the year we shut down productions which was the first step but more will be coming, not necessarily all shut downs though.

But anyway, back on topic. As far as HxHD goes, yes we have a plan, and yes we're ready to implement it near the beginning of the new year (many new things coming your way around then). Basically we feel that the need for help desks has been going downwards. Its hard for us to keep staff in there without constantly having a kick up the rear style department like Hecktix ran. Now yes that's an efficient department, but not a sustainable one because we don't want Habbox departments to be run like that. It should be somewhere where the staff enjoy their work and don't need to be poked with a cattleprod every 5 seconds to be in HxHD.

Therefore we have a bit of a change that wouldn't involve phasing out staff but possibly making HxHD a more compact environment and a little more efficient hopefully.

Now, you ask, what has this post achieved, he hasn't told me anything!! I've told you that we are aware, and that we are working on it. And we do have something in the works because before now Habbox hasn't really adapted much but I want to change that, because we can't always stick with the traditional way of doing things (as we may be seeing with VIP) and we may have to make some changes that seem ridiculous but in the long run it will seem like its always been that way. So just hang on for the ride :)

That being said, I would like discussion to continue because any good points we see will be taken into consideration with the "New" HxHD.

[scott]

Looking forward to seeing the new changes in the new year, hopefully it can include promoting the place a bit more aswell.

[Immenseman]

I also look forward to the new changes. However, I fear that it's going to be a Help Desk in a v9 sized room, with the limit being 50 rather than the current 25. I have no idea why I think this, just pure instinct so it's probably wrong and I hope it is, lol. I know what you mean when you say you want staff to enjoy themselves and not be pressurised to go in there in a very Hecktixisque way :P.

However, things are way too lenient. I could be really specific and name individuals who aren't in there enough but I'm not that harsh. Some of them don't log for days at a time so the evidence is there. I think what it needs is 5-10 people who are actually "Habbo specialists". For example if they have played for a long time, have deep Habbo knowledge and are online daily.

Some of the staff are bordering on useless, I won't mention any names but one of them asked a few questions they were stuck with and it was pretty basic habbo knowledge that they should know if they work in a help desk. "How much is a month of HC?" and the likes.

[MissAlice]

I visited HxHD yesterday for the first time in a few months. Much to my surprise it was quite similar to the days of when DJ-3000 ran it. A floor covered in petals, the standard majestics and throne sofas, which although I don't object to, it just seemed as time had stood still for the past 3 or more years. There was no one behind the desk and although there were one or two people sitting there, no one bothered even saying hi to me, so I assumed they were either brb or afk.

For me the room didn't seem inviting, it needs to be brightened up, let some light in lol, go take a peep at a room owned by Carnio that's in the help desk category, it's what I call a lot more inviting. It's not perfect but it's a lot better.

I understand the arguements for and against v9 rooms, and if the current help desk doesn't get many visitors, then it's best to keep the pre v9 room and simply make it appear less of a counter service and more of a lounge with a smaller personal help area. Make good use of the additional space that would become available and this may not seem important, but it is, on another occasion I visited HxHD and there were a good 10 or so there, and surprisingly no one spoke to me (I used a clone). Sometimes people visit a help desk to ask a simple question, and find it hard to interrupt several people busy talking across a bar, so teach staff a very simple skill, to say hello, how you doing and ask if they need any help ;)

If the intention is to create a v9 room, I would recommend keeping the current room, as a way of an entrance to the Habbox Lounge, a room that could be used for events, or purely for just chilling, it could also have a quiet area for taking someone through to, who may need a one to one chat.

[scott]

I think if the room goes any bigger then you may aswell change the name to the Habbox party room, thats how its going to end up.

[Immenseman]

I doubt that is actually their idea to make it a v9 sized room just it's just what I think they might do.

[scottish]

If they did make it a v9 room that would just help HxHD fail.

[Dan2nd]

I think that it'll always fail if people don't have fun while they are doing it. When I was manager I always loved holding events and stuff at HxHD and a lot of people will not remember but I always held events some times giving up to 300 credits away.. most of the time I walked around pretending to be 'Pirate Dan' sometimes changing to 'MIB Dan' or 'Park Ranger Dan' and tried to get the staff involved in silly role plays such as the 'Power rangers' :P all of this time HxHD sure wasn't as successful as it once was but people who came to HxHD most of the time got involved and most importantly the staff appeared to be having fun which drew people in. I've been sat in HxHD this evening for quite a while there are ten people in the room (2 staff members) all dead silent except for one guy who said 'Hi' gave up and left.. lol

[scottish]

Pirate dan with hayley :P

and yeh 300 cred quiz's :P

[luce]

Yeh like (not meaning to be offensive to amy)

but she was on the ban list for ages, she used to get kicked almost constantly and now shes staff (coming from me this is lols but you get my point)

Agreed :)

I have been in recently as i am staff again now and it has been getting a bit better :D! Just need a couple more appearances from Jaiisun himself

[scott]

Agreed :)

I have been in recently as i am staff again now and it has been getting a bit better :D! Just need a couple more appearances from Jaiisun himself
Great to see that his staff agree that he isnt in much :)

[Alex3213]

I think that it'll always fail if people don't have fun while they are doing it. When I was manager I always loved holding events and stuff at HxHD and a lot of people will not remember but I always held events some times giving up to 300 credits away.. most of the time I walked around pretending to be 'Pirate Dan' sometimes changing to 'MIB Dan' or 'Park Ranger Dan' and tried to get the staff involved in silly role plays such as the 'Power rangers' :P all of this time HxHD sure wasn't as successful as it once was but people who came to HxHD most of the time got involved and most importantly the staff appeared to be having fun which drew people in. I've been sat in HxHD this evening for quite a while there are ten people in the room (2 staff members) all dead silent except for one guy who said 'Hi' gave up and left.. lol

This was something I really enjoyed and that's why I liked you even more than I did before you did all those things. It put in some light to the department but now, in my opinion, it's get in the desk, help host event lol. I know I work for HxHD at the moment itself, but I actually find it quite tiring just doing jobs. Since we have James (Devil.Wont.Cry) back, he's trying to do the same sort of thing you used to do (power rangers) with his Head Quarters still alive but it just doesn't seem right :(. Anyhow, I can't wait to see what the changes are in the new year... I don't actually know yet :P.

[Dusty-09]

I usually, see HxHD Green, it rarely becomes yellow. Literally never red; but changing it into a lounge really wouldn't help at all. HxL does help but it's rather annoying with the "partyers" spamming and blocking the way.

And I clearly agree on Jake, Scott, Dan, Bren and Scott(entrance)'s views as there are clearly staff inactive and some staff more active than the manager himself, and I'm not trying to offend him in anyway, just trying to point out that there should be a review on who should stay and who should go, as inactive staff are taking up valueable space without sufficient knowledge or dedication, and there are unhired staff, who can't get a trial or a staff position because of other people.

[scott]

If they are planning on changing it from a help desk then i would think its going to basically turn into a Clubhabbo or Hffm council lounge, were people go and chat it works for them they rooms are always busy.

[Mathew]

In my honest opinion, the Help Desk is getting too professional. It needs to be loosened slightly and the staff members need to be having fun. I'm pretty much OK with what happens there, but I can see by general chit-chat of other staff, they aren't too thrilled.

I think making it a party room is a dumb idea. The Help Desk IMO needs to stay in a normal room and have a department for itself. Just like now. I don't know why anyone else isn't seeing it, but a lot of Habbos do actually come in wanting genuine help. Having a desk is essential in my eyes, but I do agree that it needs to be promoted and used as a hang out room.

Oh and by the way, taken from Habbox.com -

At the Habbox Help Desk we employ some of Habbo's best helpers! These people are dedicated to their job and do all they can to help others. HxHD is used frequently by the public to ask questions, these questions range from "How do I change my looks?" to "Help! I’ve got a hacker"! At HxHD the staff do everything they can to make sure you are safe and happy. However, many people use the HxHD to come and meet up with old friends, or even a place to come after a hard day at school. Staff in the Help Desk are always happy to help.
Asking every person who visits the Help Desk would take an eternity, therefore we've requested the help of ex-manager Immenseman, who ran the Help Desk from 2007 to 2008. He said "I like to visit HxHD regularly because I always find the staff and the majority of the visitors are genuinely nice people and are always up for a laugh. The atmosphere in there is usually tremendous with a great mix of people - NEVER a dull moment in HxHD!".


You don't have to use the Help Desk just to get help, you just pop along and have a discussion with friends, the help desk staff or even give help to other Habbos in efforts to be recognised by the staff as a helpful Habbo! Just tap nvrspk4 into the navigator and find the Help Desk!

[quizshow]

Make Bren manager hes in there a lot more then other people.

[e5]

I rarely find people who need help in the desk. However, this was the downfall of Habbo-Positive. They turned it into a chillout room and it died.
The people who go in there only 'chill' anyway lol

[le harry]

In my honest opinion, the Help Desk is getting too professional. It needs to be loosened slightly and the staff members need to be having fun.

It's needs to be more strict :S Staff members aren't even bothering to turn up.

[Mathew]

It's needs to be more strict :S Staff members aren't even bothering to turn up.
Attendance and conduct rules need to be put into place, yes. On the whole, there is a strict atmosphere and you must always do things so it looks professional. Don't get me wrong, proffesional is very good, I just think it needs to be slackened. :)

[scott]

Attendance and conduct rules need to be put into place, yes. On the whole, there is a strict atmosphere and you must always do things so it looks professional. Don't get me wrong, proffesional is very good, I just think it needs to be slackened. :)
Surely it is stil in place, that the team leader give there members a warning for poor attendance jay should be making sure that these people come into the desk if not then they get fired, it is simple it just dosnt seem to be getting done.

[FlyingJesus]

If it's slackened any more it might as well be an "everyone has rights" room.

[scottish]

how typical

Bren, Kate, John and Amy were speaking, some kid comes in and asks for help they suddenly go quiet, amy leaves and someone who isn't even staff is helping him, lol.

[CHA!NGANG]

When did this happen? I just got back from Dinner :P

[scott]

how typical

Bren, Kate, John and Amy were speaking, some kid comes in and asks for help they suddenly go quiet, amy leaves and someone who isn't even staff is helping him, lol.
Yeah, that always happens lol.

[HotelUser]

how typical

Bren, Kate, John and Amy were speaking, some kid comes in and asks for help they suddenly go quiet, amy leaves and someone who isn't even staff is helping him, lol.

When I was HxHD staff I was seeing that a lot of staff didn't know their way around. Some people wouldn't even know how to do something like remove a keylogger (even though it's one of the questions on the application:S).

[nvrspk4]

It's not becoming a v9 room lol :P

I'm seeing a lot of criticism of people and things, criticism is fine but keep it constructive please :) MissAlice's post is a prime example. That being said there were quite a few since then that were constructive hers just stood out :P