AgnesIO
12-01-2009, 07:47 AM
Well now nvr has made a thread in the Announcements about HxHD it certainly seems mroe interesting.
With sammeth. now being the new manager, perhaps we could change the scenary every so often :D Nvr was great, but it was time to give it up - ah well :)
Anyway heres the thread:
Intro
Yes, the rumors have gone round and round that HxHD is closing. Well, the rumors were not technically correct. I would like to add, just quickly as a sidenote, that all of this was originally planned and we didn't change our plans because of feedback. People just started assuming certain things and rumors got out of hand. There will be massive changes to Habbox Help Desk, but it will still be the Habbox Help Desk, because although the minority of people come in for help, with the abolishment of the Habbo X Program and the ineffective replacement of the Guide Program, there still is a small demand for Help Desks.
However, the fact remains that the demand for Help Desks has fallen dramatically and many of the changes we have made this January have been geared towards making Habbox competitive in a changing environment. Much of the demand has been for a chill area and much of the problem has been a lack of staff interaction.
Changes
Downsizing staff area to four spots - This will mean that staff will spend more time out and about hanging out with users and chatting it up making friends and making it a fun place to hang out.
-
Staff Cuts - Also, with the downsize in staff area there will be a downsize in staff. We are probably going to aim for a target number of 12-14 but now we have about 15-16 staff members after staff cuts. We hope to form a core of dedicated staff members who are in a lot and friendly and easy to speak to. By forming a small group we hope to control quality and make HxHD staff a more exclusive position, meaning that people will work harder to get and keep it. Staff will also be spending more time in and around the desk.
-
Staff Roles and Numbers - Super Staff will essentially be room moderators in addition to Staff and Help Desk Staff (there will be equal numbers of SS and normal staff) will be providing help as well as hanging around the room. With the system, once we hit our target number of twelve a member of staff will have to leave or be fired for a new member of staff to be hired. Also, a SS member will have to leave for a normal member of staff to be promoted to Super Staff (this may be revised depending on turnover rates). By doing this we hope to stop our staff numbers from becoming unmanageable.
-
Room Owner - Originally I only owned the desk because nobody else could, it meant the closure of HxHD or me owning it, and I didn't want it to go down. With me having increased responsibilities I've spent less and less time on Habbo, and I've been looking to move the help desk for a while. However a manager owning it simply is not plausible because name recognition is huge and it also has to stay under a certain name for a period of time. A long period of time. But with Sammeth. now on the team, he will own the new Help Desk! Hopefully this will allow the Help Desk and events to function more smoothly.
-
Management - In terms of Management, Jaiisun will still manage it joined by his Assistant Manager LeahRAWRR
-
Look - And finally, it comes with a brand new layout! WOOO!
Grand Re-Opening Details
Now, onto the details everyone wants, when its going to open. Quick Facts:
What: Habbox Help Desk Grand Reopening
When: 6 PM (18:00) GMT
Where: Habbox Help Desk owned by Sammeth. (that's SammethDOT)
Who: The Habbox Help Desk Team and YOU!
Why: To see the new desk and participate in the competitions and HAVE FUN!
Now, a little bit more. The SS will enter the room a little bit before forum members. At 6 PM (18:00) GMT, Sammeth. will post a reply to this thread with a password to allow Forum Members to enter before anyone else! Also, the first forum member in the door will recieve a prize!
Throughout the night we will be holding competitions and quizzes so its going to be a lot of fun!! Drop by and check out the New HxHD!
With sammeth. now being the new manager, perhaps we could change the scenary every so often :D Nvr was great, but it was time to give it up - ah well :)
Anyway heres the thread:
Intro
Yes, the rumors have gone round and round that HxHD is closing. Well, the rumors were not technically correct. I would like to add, just quickly as a sidenote, that all of this was originally planned and we didn't change our plans because of feedback. People just started assuming certain things and rumors got out of hand. There will be massive changes to Habbox Help Desk, but it will still be the Habbox Help Desk, because although the minority of people come in for help, with the abolishment of the Habbo X Program and the ineffective replacement of the Guide Program, there still is a small demand for Help Desks.
However, the fact remains that the demand for Help Desks has fallen dramatically and many of the changes we have made this January have been geared towards making Habbox competitive in a changing environment. Much of the demand has been for a chill area and much of the problem has been a lack of staff interaction.
Changes
Downsizing staff area to four spots - This will mean that staff will spend more time out and about hanging out with users and chatting it up making friends and making it a fun place to hang out.
-
Staff Cuts - Also, with the downsize in staff area there will be a downsize in staff. We are probably going to aim for a target number of 12-14 but now we have about 15-16 staff members after staff cuts. We hope to form a core of dedicated staff members who are in a lot and friendly and easy to speak to. By forming a small group we hope to control quality and make HxHD staff a more exclusive position, meaning that people will work harder to get and keep it. Staff will also be spending more time in and around the desk.
-
Staff Roles and Numbers - Super Staff will essentially be room moderators in addition to Staff and Help Desk Staff (there will be equal numbers of SS and normal staff) will be providing help as well as hanging around the room. With the system, once we hit our target number of twelve a member of staff will have to leave or be fired for a new member of staff to be hired. Also, a SS member will have to leave for a normal member of staff to be promoted to Super Staff (this may be revised depending on turnover rates). By doing this we hope to stop our staff numbers from becoming unmanageable.
-
Room Owner - Originally I only owned the desk because nobody else could, it meant the closure of HxHD or me owning it, and I didn't want it to go down. With me having increased responsibilities I've spent less and less time on Habbo, and I've been looking to move the help desk for a while. However a manager owning it simply is not plausible because name recognition is huge and it also has to stay under a certain name for a period of time. A long period of time. But with Sammeth. now on the team, he will own the new Help Desk! Hopefully this will allow the Help Desk and events to function more smoothly.
-
Management - In terms of Management, Jaiisun will still manage it joined by his Assistant Manager LeahRAWRR
-
Look - And finally, it comes with a brand new layout! WOOO!
Grand Re-Opening Details
Now, onto the details everyone wants, when its going to open. Quick Facts:
What: Habbox Help Desk Grand Reopening
When: 6 PM (18:00) GMT
Where: Habbox Help Desk owned by Sammeth. (that's SammethDOT)
Who: The Habbox Help Desk Team and YOU!
Why: To see the new desk and participate in the competitions and HAVE FUN!
Now, a little bit more. The SS will enter the room a little bit before forum members. At 6 PM (18:00) GMT, Sammeth. will post a reply to this thread with a password to allow Forum Members to enter before anyone else! Also, the first forum member in the door will recieve a prize!
Throughout the night we will be holding competitions and quizzes so its going to be a lot of fun!! Drop by and check out the New HxHD!