HxHD inactivity

[FlyingJesus]

Before I begin, "you're never in there" is not a valid argument here because I quite clearly am if I can make observations. I'm not there 24/7 of course (as staff were all too glad to point out about themselves without noticing the hypocrisy!) but every time I am in there I notice the same things, and this is over the course of a couple of months now.

Today I was bored so logged on and went to HxHD to see it fairly full - maybe 11 or 12 people in there, including 4 of the staff. Went in and floated around on a pink UFO for a bit because it's fabulous and noticed people weren't really talking, but that there was a small conversation going on between c1t and Habbic about the forum and how to better navigate it etc as the former was a new member.

Needless to say, I'm fairly experienced here so I stepped in to help also, and a full 10 minutes (after one staff member was seemingly auto-kicked for being inactive, suggesting he had been so since well before I arrived) I remarked at how it was the non-staff people in the room helping, one of whom I now understand is banned for being disruptive :S

My point is simple: I won't say every time but a lot of the time when I do go into HxHD, I find that staff are there but not there, just sitting afk or dancing on the bars. I often go in, see that this is the case and just leave, which seems to be grounds for them saying I'm never there. I was told by the manager that this is perfectly acceptable, as long as they aren't afk behind the bars, which none of them were. This suggests to me that HxHD staff are only "at work" when behind the bars, which in turn suggests they aren't often at work, as I only seem to see most of them back there if they're socialising.

When I raised this point, the auto-kicked staff member came back having clearly noticed he was on hotel view and promptly alerted Leah, and together they attempted to justify their inactivity with such promising phrases as "you wouldn't know because you never come here" (clearly not the case as I've explained above) and "you have no evidence" (what, am I supposed to screen record all my time on habbo?). Furthermore, Habbic/Scott who was there and had been for a fair while joined in, agreeing with me, at which point the manager suddenly decided that he was on the ban list and needed to be kicked. This may well have been the case, but until he'd bad-mouthed her department she had seemed more than happy to have him there despite the ban, but claimed she hadn't seen him before - never mind the fact that they'd been talking to each other. Other tactics were then employed, such as "there's no point kicking him, he has an auto-reloader" and "this is a chillout room really, we aren't required to work all the time we're here". Does a department which seemingly doesn't have to work if they don't want to really need 11 staff members?

Of course I was cut short on my argument. One does not question the almighty manager, lest one is treated thusly:
http://uploadpicz.com/images/TDHJEVP.png

Apparently criticism is trolling, no matter how valid.

Edited By nvrspk4 (General Manager): Thread closed, see last post for reasons.

[scottish]

Leah knew i was banned from thursday/friday, yet has spoke to me on several occasions, not once kicked me, until she threw a tantum and decided to add me to ban sticky :rolleyes:


Edit::

http://uploadpicz.com/images/UTKSZNR.bmp

2 Staff were in a room (You can guess who (L+J) yet they kept kicking me instead of helping her? The excuse i got from one was "You're preventing us from doing our job" but surely they should be able to prioritise which ones more important?)

[flatface]

Leah knew i was banned from thursday/friday, yet has spoke to me on several occasions, not once kicked me, until she threw a tantum and decided to add me to ban sticky :rolleyes:


Edit::

http://uploadpicz.com/images/UTKSZNR.bmp

2 Staff were in a room (You can guess who (L+J) yet they kept kicking me instead of helping her? The excuse i got from one was "You're preventing us from doing our job" but surely they should be able to prioritise which ones more important?)

That screenie is so misleading, I was there kicking you (because you are banned). However straight after were you seem to of cut that image I started helping the person who did need help.

[scottish]

Erm noone replied after that message as i receive a kick? after i came back i said shouldnt you be doing your job etc and helping and you said no because i'm preventing you from doing your job.

Now leah is contradicting herself as earlier stated staff shouldnt be afk in staff area yet shes sleeping and not speaking? ;)

[flatface]

Actually I remember saying that AFTER I was helping the user I can't do two things at once. When I did see that someone wanted help I stopped kicking you to help that person, so in future please don't twist things, thanks.

[leah]

My point is simple: I won't say every time but a lot of the time when I do go into HxHD, I find that staff are there but not there, just sitting afk or dancing on the bars. I often go in, see that this is the case and just leave, which seems to be grounds for them saying I'm never there. I was told by the manager that this is perfectly acceptable, as long as they aren't afk behind the bars, which none of them were. This suggests to me that HxHD staff are only "at work" when behind the bars, which in turn suggests they aren't often at work, as I only seem to see most of them back there if they're socialising.
When the desk changed ownership it was completely reformed.
Many changes occured such as

The Help Desk is now a social room, however staff are also there to offer help.
The desk is now much smaller than it previously was which supports the earlier point.
Surely you can't expect staff to be staring at their computer screens 24/7? They may be signed onto msn, or browsing the forum and can look up at habbo for a few minutes before resuming their other activities. Like I said before Staff are not allowed to be inactive behind the bar, but they can't be expected to be alert at ALL times when they're in the room.


When I raised this point, the auto-kicked staff member came back having clearly noticed he was on hotel view and promptly alerted Leah, and together they attempted to justify their inactivity with such promising phrases as "you wouldn't know because you never come here" (clearly not the case as I've explained above) and "you have no evidence" (what, am I supposed to screen record all my time on habbo?).
I wasn't "alerted" by anybody, please don't make comments without proof :S
Out of all the people that visit the desk you are there for a very minimal amount and it is a very rare ocasion to see you in the desk so you are hardly ever there, yes.


Furthermore, Habbic/Scott who was there and had been for a fair while joined in, agreeing with me, at which point the manager suddenly decided that he was on the ban list and needed to be kicked. This may well have been the case, but until he'd bad-mouthed her department she had seemed more than happy to have him there despite the ban, but claimed she hadn't seen him before - never mind the fact that they'd been talking to each other. Other tactics were then employed, such as "there's no point kicking him, he has an auto-reloader" and "this is a chillout room really, we aren't required to work all the time we're here". Does a department which seemingly doesn't have to work if they don't want to really need 11 staff members?

Firstly, the ban is complicated as there have been conditions if you will, set by nvr and every chance he gets he breaks. Which is why he is now permanantly banned. I have kicked him before for ages but he uses a third party reloader which makes it difficult and even impossible to keep him from the room for longer than a few seconds. The fact he uses an auto reloader and the fact the desk is a social room are not "tactics" employed by me at all they are both very much fact and if you read the announcement which came with the change of HxHD you would see that it is now more of a social area than a help desk.


Of course I was cut short on my argument. One does not question the almighty manager, lest one is treated thusly:
http://uploadpicz.com/images/TDHJEVP.png

Apparently criticism is trolling, no matter how valid.
It wasn't the criticism that was trolling but the aim of your little rare visit to the desk today was clearly to cause arguments and I wasn't going to give you what you wanted.

If you really have any problems with scott's ban, or Staff activity then please make a formal complaint to Sammeth. who is more than aware of your activity in the desk.

[HotelUser]

Before I begin, "you're never in there" is not a valid argument here because I quite clearly am if I can make observations. I'm not there 24/7 of course (as staff were all too glad to point out about themselves without noticing the hypocrisy!) but every time I am in there I notice the same things, and this is over the course of a couple of months now.

Today I was bored so logged on and went to HxHD to see it fairly full - maybe 11 or 12 people in there, including 4 of the staff. Went in and floated around on a pink UFO for a bit because it's fabulous and noticed people weren't really talking, but that there was a small conversation going on between c1t and Habbic about the forum and how to better navigate it etc as the former was a new member.

Needless to say, I'm fairly experienced here so I stepped in to help also, and a full 10 minutes (after one staff member was seemingly auto-kicked for being inactive, suggesting he had been so since well before I arrived) I remarked at how it was the non-staff people in the room helping, one of whom I now understand is banned for being disruptive :S

My point is simple: I won't say every time but a lot of the time when I do go into HxHD, I find that staff are there but not there, just sitting afk or dancing on the bars. I often go in, see that this is the case and just leave, which seems to be grounds for them saying I'm never there. I was told by the manager that this is perfectly acceptable, as long as they aren't afk behind the bars, which none of them were. This suggests to me that HxHD staff are only "at work" when behind the bars, which in turn suggests they aren't often at work, as I only seem to see most of them back there if they're socialising.

When I raised this point, the auto-kicked staff member came back having clearly noticed he was on hotel view and promptly alerted Leah, and together they attempted to justify their inactivity with such promising phrases as "you wouldn't know because you never come here" (clearly not the case as I've explained above) and "you have no evidence" (what, am I supposed to screen record all my time on habbo?). Furthermore, Habbic/Scott who was there and had been for a fair while joined in, agreeing with me, at which point the manager suddenly decided that he was on the ban list and needed to be kicked. This may well have been the case, but until he'd bad-mouthed her department she had seemed more than happy to have him there despite the ban, but claimed she hadn't seen him before - never mind the fact that they'd been talking to each other. Other tactics were then employed, such as "there's no point kicking him, he has an auto-reloader" and "this is a chillout room really, we aren't required to work all the time we're here". Does a department which seemingly doesn't have to work if they don't want to really need 11 staff members?

Of course I was cut short on my argument. One does not question the almighty manager, lest one is treated thusly:
http://uploadpicz.com/images/TDHJEVP.png

Apparently criticism is trolling, no matter how valid.

It's quite funny you mentioned not to bring up the fact that you are never there. It is a legitimate retort to your claims. I think you're active for 15 minutes maybe once or twice a week. I was in the room when you entered, and when you left. Josh, Leah and myself were active, because we were kicking the banned user, who just so happens to agree that there are problems with the HxHD.

If you had stayed in the desk for even 15 more minutes, you would have seen more activity. There are currently 3 staff in the room, none of which are AFK:).

[Hecktix]

I started going into HxHD a lot when I had some free time and I also experienced a room with a lot of people in.. hardly talking.

I think it's stupid, maye it should be renamed Habbox Away From Keyboard Desk - A place to go when AFK...

And of course as usual, you can't make any criticisms without being rudely replied to.

Needs sorting tbh... :rolleyes:

[VelvetClover]

Wow.
Guys, it's habbo...it's meant to be fun don't you think this is all a little bit too serious? Lol
I'm not trying to dictate how this help desk should be run by the way and don't want any arguments, I'm just saying...y'know, it's just a chatsite. Chill guys!

[scottish]

When the desk changed ownership it was completely reformed.

Many changes occured such as

The Help Desk is now a social room, however staff are also there to offer help.
The desk is now much smaller than it previously was which supports the earlier point.
Surely you can't expect staff to be staring at their computer screens 24/7? They may be signed onto msn, or browsing the forum and can look up at habbo for a few minutes before resuming their other activities. Like I said before Staff are not allowed to be inactive behind the bar, but they can't be expected to be alert at ALL times when they're in the room.

Thats pretty lame excuse, as you can have habbo open and several other things and still have the ability to see the habbo screen, aslong as you don't ahve a 8.9" monitor or something i'm sure you'll be able to manage and see habbo and MSN/forum etc in same screen.




I wasn't "alerted" by anybody, please don't make comments without proof :S
Out of all the people that visit the desk you are there for a very minimal amount and it is a very rare ocasion to see you in the desk so you are hardly ever there, yes.

I'm what, probably most active member and i concur.




Firstly, the ban is complicated as there have been conditions if you will, set by nvr and every chance he gets he breaks. Which is why he is now permanantly banned. I have kicked him before for ages but he uses a third party reloader which makes it difficult and even impossible to keep him from the room for longer than a few seconds. The fact he uses an auto reloader and the fact the desk is a social room are not "tactics" employed by me at all they are both very much fact and if you read the announcement which came with the change of HxHD you would see that it is now more of a social area than a help desk.


I'm never told about any "conditions" you seem to get different PM's than me and i seem to get told nothing (when the bans for me???)

I don't use an auto reloader, as you said above "please don't make comments without proof :S"




If you really have any problems with scott's ban, or Staff activity then please make a formal complaint to Sammeth. who is more than aware of your activity in the desk.


Again throughout this post you've explained my ban?

Read my previous post and reply please.

[leah]

I'm never told about any "conditions" you seem to get different PM's than me and i seem to get told nothing (when the bans for me???)

I don't use an auto reloader, as you said above "please don't make comments without proof :S"

Again throughout this post you've explained my ban?

Read my previous post and reply please.
Scott I just unblocked you on msn for the sole purpose of explaining your ban and the conditions it once held, if you're still going to pretend you're in the dark over the matter just because you have an audience viewing then do so, but you know why you're banned.
Anyway i've recorded your olympic speed reloading times on video and it's been sent to nvr, wonder if he'll suspect an auto reloader too.

[HotelUser]

I started going into HxHD a lot when I had some free time and I also experienced a room with a lot of people in.. hardly talking.

I think it's stupid, maye it should be renamed Habbox Away From Keyboard Desk - A place to go when AFK...

And of course as usual, you can't make any criticisms without being rudely replied to.

Needs sorting tbh... :rolleyes:

http://uploadpicz.com/images/RC65TN6.png

I don't know about you, but I think that is a lot of people that must be "afk"

[Hecktix]

http://uploadpicz.com/images/RC65TN6.png

I don't know about you, but I think that is a lot of people that must be "afk"

One occasion doesn't change everything.

[scottish]

Scott I just unblocked you on msn for the sole purpose of explaining your ban and the conditions it once held, if you're still going to pretend you're in the dark over the matter just because you have an audience viewing then do so, but you know why you're banned.
Anyway i've recorded your olympic speed reloading times on video and it's been sent to nvr, wonder if he'll suspect an auto reloader too.

Because i can click fastly doesn't mean i use an auto reloader, i'm good at falling furni by your conclusion i MUST be using some sort of scripting program to sit aswell, i'm good at quizes i must use some program to google results and instantly reply eh? NO.

At the top bit i've been told different things, you tell me i get 1 week ban, nvr tells me i get perm ban? who do i beleive? its two completely different replies so which am i meant to go with? you tell me.

[leah]

Because i can click fastly doesn't mean i use an auto reloader, i'm good at falling furni by your conclusion i MUST be using some sort of scripting program to sit aswell, i'm good at quizes i must use some program to google results and instantly reply eh? NO.

At the top bit i've been told different things, you tell me i get 1 week ban, nvr tells me i get perm ban? who do i beleive? its two completely different replies so which am i meant to go with? you tell me.
again I just explained this to you earlier on msn scott, pm me if you're still unclear.

and actually you have before admitted to using the programme. I asked you to record yourself coming in quickly to prove how hard it is to kick you and your response was something along the lines of "i cant record myself using a third party room reloader" infact I may still have these chat logs on msn :)

[HotelUser]

Thats pretty lame excuse, as you can have habbo open and several other things and still have the ability to see the habbo screen, aslong as you don't ahve a 8.9" monitor or something i'm sure you'll be able to manage and see habbo and MSN/forum etc in same screen.
That's not a lame excuse at all. People were complaining just a second ago that she was "afk" once again, yet she had to respond to your complaints. How can you expect her to do both?





I'm what, probably most active member and i concur.

She noticed you when you said something inappropriate. That's when I really noticed you too. You drew attention to yourself with a comment.




I don't use an auto reloader, as you said above "please don't make comments without proof :S"

Actually you told me yourself you do use an auto reloader;).

[scottish]

Doesn't prove nothing?

Oh hi Leah i'm Jesus

^^ OMG!!! I MUST BE JESUS!?!?!?! i just admitted it though leah so i must be, uhm no love. :rolleyes:

Why would i go to the trouble in downloading some sort of camera to record myself click on the "go" button for you? :S Waste of my time.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

David;


That's not a lame excuse at all. People were complaining just a second ago that she was "afk" once again, yet she had to respond to your complaints. How can you expect her to do both?

She can easily look and move every 5 mins? doesnt' take ages to sort a complaint




She noticed you when you said something inappropriate. That's when I really noticed you too. You drew attention to yourself with a comment.
Quote:


You didn't know i was banned until after it? so yeh.



Actually you told me yourself you do use an auto reloader;).

As per above.

[leah]

Doesn't prove nothing?

Oh hi Leah i'm Jesus

^^ OMG!!! I MUST BE JESUS!?!?!?! i just admitted it though leah so i must be, uhm no love. :rolleyes:

Why would i go to the trouble in downloading some sort of camera to record myself click on the "go" button for you? :S Waste of my time.
It's pretty obvious that you do use the software, with habbo adverts and general lag its hard to reload a room within a second or two.

[Richie]

I get on great with nearly all the habbox help desk staff, but i do not agree with some of there rules for instance they have two stickies a temporarily banned and a Permanent banned stickie, i do not understand why they have the Permanent banned stickie as those who go on it get unbanned in less than a week, there are a few people i have seen on this stickie several times, but like i said after a week or so they get unbanned, i do understand people deserve a secound chance, but thats what i mean some people who get unbanned still dont seem to improve their behaviour would it not be more sufficient and professional to change the permanent banned sticker to temporarily banned, i know then this would mean they would have two temporarily banned stickie's but at least it would make perfect sence.


As far as i am aware Permanent means

continuing or enduring without marked change in status or condition or place, if someone is permanently banned they should not be unbanned and if they are on that sticker im assuming they commited a serious offence.

[leah]

I get on great with nearly all the habbox help desk staff, but i do not agree with some of there rules for instance they have two stickies a temporarily banned and a Permanent banned stickie, i do not understand why they have the Permanent banned stickie as those who go on it get unbanned in less than a week, there are a few people i have seen on this stickie several times, but like i said after a week or so they get unbanned, i do understand people deserve a secound chance, but thats what i mean some people who get unbanned still dont seem to improve their behaviour would it not be more sufficient and professional to change the permanent banned sticker to temporarily banned, i know then this would mean they would have two temporarily banned stickie's but at least it would make perfect sence.


As far as i am aware Permanent means

continuing or enduring without marked change in status or condition or place, if someone is permanently banned they should not be unbanned and if they are on that sticker im assuming they commited a serious offence.
Who has been unbanned in less than a week?
If people are perm banned and after a while of not coming in they do the mature thing and appeal against their ban they may receive a second chance.

[scottish]

DJ small got permed for leaking info then unbanned in a few hours/days until i complained about it to nvr then he got re-permed.

you completely ignored my last post again.

[Richie]

Who has been unbanned in less than a week?
If people are perm banned and after a while of not coming in they do the mature thing and appeal against their ban they may receive a second chance.

I wish not to give names as that would be completely unfair for singling one person out of a bunch of people, but what i do think would be fair is not letting someone appeal there ban within four weeks, i think people should have to wait longer for to be able to appeal there ban.

[scottish]

I wish not to give names as that would be completely unfair for singling one person out of a bunch of people, but what i do think would be fair is not letting someone appeal there ban within four weeks, i think people should have to wait longer for to be able to appeal there ban.

That would be completely stupid/idiotic imho, as if someone was banned because a member of staff didn't like them they'd have to wait for 4 weeks to be unbanned, thats just completely unacceptable.

[Richie]

That would be completely stupid/idiotic imho, as if someone was banned because a member of staff didn't like them they'd have to wait for 4 weeks to be unbanned, thats just completely unacceptable.

Yeah i understand where your coming from skot,
but it annoys me the way if someone is constantly getting perm banned and then unbanned it makes the staff look stupid.

[flatface]

That would be completely stupid/idiotic imho, as if someone was banned because a member of staff didn't like them they'd have to wait for 4 weeks to be unbanned, thats just completely unacceptable.

A member of staff wouldn't ban you because they don't like you.

[Richie]

A member of staff wouldn't ban you because they don't like you.




but they unban you if they like you :D also sometimes the staff can be unfair and warn one person and not another for instance


if i was to say 'i feel like ****' and someone the staff Like was to say something along the same line's or worse, i would still get inn trouble but the other person would'nt, it has happened before but thats in the past.

[leah]

I wish not to give names as that would be completely unfair for singling one person out of a bunch of people, but what i do think would be fair is not letting someone appeal there ban within four weeks, i think people should have to wait longer for to be able to appeal there ban. I think a month is a little bit of an over exageration, if someone is behaving themselves and staying away and they appeal it shouldn't matter the distance of time. Ofcourse they will be thoroughly watched though.


but they unban you if they like you :D also sometimes the staff can be unfair and warn one person and not another for instance


if i was to say 'i feel like ****' and someone the staff Like was to say something along the same line's or worse, i would still get inn trouble but the other person would'nt, it has happened before but thats in the past.
You're allowed to swear in the desk, but if it's aimed at someone else then you will be warned by Staff. So if staff warn you for swearing when it isn't aimed at others then please PM me so the rules are clarified. Also people aren't unbanned if staff like them, if someone is perm banned, doesn't cause trouble for a while, then appeals they are more likely to be unbanned.

[flatface]

but they unban you if they like you :D also sometimes the staff can be unfair and warn one person and not another for instance

if i was to say 'i feel like ****' and someone the staff Like was to say something along the same line's or worse, i would still get inn trouble but the other person would'nt, it has happened before but thats in the past.

Leaahh. is incharge or dealing with ban appeals, so I can't really comment on that.

And above at what Leah said.

[CHA!NGANG]

The HxHD Staff, all are consistant with activity. Thehy are all in the desk for consistant periods of time and are also active. Honestly I can say there hasn't been a more active group of staff working for the Help Desk in a very long time. Also they staff don't just go in there and go AFK. They do offer help and are active. Just because you've experienced them being away once or twice doesn't mean that they are always away.

I know that you go in the desk a bit Tom, so I won't say you don't know what your talking about because you do and the same with Skot, however, like I said above, the staff are active. Also Skot, if you don't want to be kicked/banned all the time, and would rather see people helping more than re-inforcing the rules, then maybe you should stop getting yourself in trouble and try and act your age more in the Help Desk instead of acting immature (using an autoreloader isn't exactly mature is it). As for bans/unbans, they are all given fairly and are delt with fairly.

I can ensure you all the staff are active, maybe not all the time but most of the time whilst they are in the desk and if someone does need help, 90% of the time they will get it but as Leah said before, the Help Desk is more of a Lounge now then it was before and as a result the staff are primarily there to enforce the rules and organise the Desk rather than giving help 24-7, even though Helping is still a big part of the desk.

[Richie]

Can i contact Nvrspk4 if i have a problem with the Helpdesk?

[CHA!NGANG]

Probably better to talk to Sam as Nvr has a lot of things to deal with but if it's important than it's fine probably but it's upto you.

[scottish]

The HxHD Staff, all are consistant with activity. Thehy are all in the desk for consistant periods of time and are also active. Honestly I can say there hasn't been a more active group of staff working for the Help Desk in a very long time. Also they staff don't just go in there and go AFK. They do offer help and are active. Just because you've experienced them being away once or twice doesn't mean that they are always away.

I know that you go in the desk a bit Tom, so I won't say you don't know what your talking about because you do and the same with Skot, however, like I said above, the staff are active. Also Skot, if you don't want to be kicked/banned all the time, and would rather see people helping more than re-inforcing the rules, then maybe you should stop getting yourself in trouble and try and act your age more in the Help Desk instead of acting immature (using an autoreloader isn't exactly mature is it). As for bans/unbans, they are all given fairly and are delt with fairly.

I can ensure you all the staff are active, maybe not all the time but most of the time whilst they are in the desk and if someone does need help, 90% of the time they will get it but as Leah said before, the Help Desk is more of a Lounge now then it was before and as a result the staff are primarily there to enforce the rules and organise the Desk rather than giving help 24-7, even though Helping is still a big part of the desk.


Again making assumptions i use auto reloader because i can click fast.

I don't mind being banned at that, and i don't use an auto reloader.

[CHA!NGANG]

You've said in the past you use an Auto Reloader, and how comes sometimes when you are away and get kicked you go back in the desk straight away?

[scottish]

[QUOTE=:Mobile;5721391]If thats in the past and has been dealt with, lets leave it there! If you do think you are being treated unfairly then you can contact Leaahh. or Sammeth.QUOTE]

Can i contact Nvrspk4 if i have a problem with the Helpdesk?

Yes as i complained about the thing about titch to leah and as she received the appeal and unbanned him didn't want the complaint so i was told to PM nvr.

Most people seem to PM him about bans anyways



You've said in the past you use an Auto Reloader, and how comes sometimes when you are away and get kicked you go back in the desk straight away?

any proof of that? i can say loads of stuff

Hi i'm CEO of microsoft, does that mean i am? of course not, use your brain.

[CHA!NGANG]

Yes but based on your previous post which said I am assuming, which I am not as both you've said it and you've also been kicked and reloaded the room when you've said you are away, both show there is a good chance you do use one.

[buttons]

but they unban you if they like you :D also sometimes the staff can be unfair and warn one person and not another for instance


if i was to say 'i feel like ****' and someone the staff Like was to say something along the same line's or worse, i would still get inn trouble but the other person would'nt, it has happened before but thats in the past.
OH DO YOU MEAN LIKE THE TIME TOM CALLED JOHN "JOHN(insert racist term)" AND JOHN ASKED WHAT HE SAID AND I REPEATED IT AND GOT KICKED THEN JOHN REPEATED IT HIMSELF AND HE DIDN'T? OH YEAH HAHAHAAHAHAHAH. hi.

it's not the inactivity that's the problem, it's the attitude of the staff really. For example myself and another person reffered to HotelUser as a Canut/Canuk which is used in Scotland as a shortened term as Canadian and he kicked us for it. He said it was a "made up insulting term." Surely something that's made up has no real meaning and therefore can't be insulting? Obviously not as I was kicked each time I said it! But he was allowed to mock Scotland's education system, loving it:)

How can there be 11 "staff"?? Leah, Josh, Ben, Matt, Char, David, D.W.C, Roxy ..... erm?
Roxy is never behind the desk and just sits there and NEVER talks. Except for that time she made us believe Leah was the one kicking for no reason and didn't even explain why she did that. If you don't have to go behind the desk to help and just have to sit there then what's the point? Anyone can do that! Ben is the only one I see giving help and he's always behind the desk, he's friendly and nice & always watching. Matt too, Josh is only ever THERE when Leah is and Leah is actually there quite alot, you know she's maybe replying to PMs on the forum so she can't be watching all the time. Like I said It's not really the inactivity that's that bad, it's just the appauling attitudes and Leah lets them walk all over her because most of them are her friends. That's how I see it anyway.

Oh, am I allowed to say that without getting called a 2 faced ***** and getting abuse thrown at me again????????????

[FlyingJesus]

Surely you can't expect staff to be staring at their computer screens 24/7? They may be signed onto msn, or browsing the forum and can look up at habbo for a few minutes before resuming their other activities. Like I said before Staff are not allowed to be inactive behind the bar, but they can't be expected to be alert at ALL times when they're in the room.

Surely you can't expect me to be there 24/7 to make an observation then? You can't use one rule for yourselves and one for critics, and as I said I don't often see many staff behind the bar unless there's a lot of the staff members' friends there.



I wasn't "alerted" by anybody, please don't make comments without proof :S
Out of all the people that visit the desk you are there for a very minimal amount and it is a very rare ocasion to see you in the desk so you are hardly ever there, yes.

I go there quite often and see that no-one's talking and leave as I said before, please don't make comments without proof :S


It wasn't the criticism that was trolling but the aim of your little rare visit to the desk today was clearly to cause arguments and I wasn't going to give you what you wanted.

If you really have any problems with scott's ban, or Staff activity then please make a formal complaint to Sammeth. who is more than aware of your activity in the desk.

That wasn't the aim at all, but hey there I go again forgetting that you know what everyone's thinking better than people know themselves huh? Sam is clearly not aware of my activity in the desk as he believes I'm there perhaps once a week because he goes mostly by what he's told, and he's also not exactly local at the moment so a formal complaint wouldn't do much. I thought it better to post in feedback so I could see what others think - after all, my opinion alone seems to get ignored often in this respect.


It's quite funny you mentioned not to bring up the fact that you are never there. It is a legitimate retort to your claims. I think you're active for 15 minutes maybe once or twice a week. I was in the room when you entered, and when you left. Josh, Leah and myself were active, because we were kicking the banned user, who just so happens to agree that there are problems with the HxHD.

If you had stayed in the desk for even 15 more minutes, you would have seen more activity. There are currently 3 staff in the room, none of which are AFK:).

Let's recap.
You aren't there 24/7 (quite reasonable)
You STATE that you aren't there 24/7 (again, reasonable)
You claim that I'm never on (entirely unreasonable as there is therefore plenty of time for me to be about while you're not)

I've never said that staff are always inactive, in fact I made sure I mentioned that it's not always the case, it's just that they seem sufficiently inactive to warrant it being a problem.


It's pretty obvious that you do use the software, with habbo adverts and general lag its hard to reload a room within a second or two.

Not if you keep navigator open

[leah]

the nav closes when you're kicked.

[flatface]

OH DO YOU MEAN LIKE THE TIME TOM CALLED JOHN "JOHN(insert racist term)" AND JOHN ASKED WHAT HE SAID AND I REPEATED IT AND GOT KICKED THEN JOHN REPEATED IT HIMSELF AND HE DIDN'T? OH YEAH HAHAHAAHAHAHAH. hi.

it's not the inactivity that's the problem, it's the attitude of the staff really. For example myself and another person reffered to HotelUser as a Canut/Canuk which is used in Scotland as a shortened term as Canadian and he kicked us for it. He said it was a "made up insulting term." Surely something that's made up has no real meaning and therefore can't be insulting? Obviously not as I was kicked each time I said it! But he was allowed to mock Scotland's education system, loving it:)

How can there be 11 "staff"?? Leah, Josh, Ben, Matt, Char, David, D.W.C, Roxy ..... erm?
Roxy is never behind the desk and just sits there and NEVER talks. Except for that time she made us believe Leah was the one kicking for no reason and didn't even explain why she did that. If you don't have to go behind the desk to help and just have to sit there then what's the point? Anyone can do that! Ben is the only one I see giving help and he's always behind the desk, he's friendly and nice & always watching. Matt too, Josh is only ever THERE when Leah is and Leah is actually there quite alot, you know she's maybe replying to PMs on the forum so she can't be watching all the time. Like I said It's not really the inactivity that's that bad, it's just the appauling attitudes and Leah lets them walk all over her because most of them are her friends. That's how I see it anyway.

Oh, am I allowed to say that without getting called a 2 faced ***** and getting abuse thrown at me again????????????

I fail to see how you have come to that conclusion when I'm there alot when Leah isn't, vice versa?

This has also been proven, it's not like your there to back up alot of these points you seem to be making?

[buttons]

When you're in by yourself you don't talk to like anyone lol. Ask Skot, Leah leaves 2 seconds later, bye josh!!! Most times :P

and what the hell are you talking about? I'm there alot of the time. Using the "you're never there" excuse is ******** so try a bit harder please

[FlyingJesus]

the nav closes when you're kicked.

Thanks that was the most important point of course

[flatface]

Ok, so you are active but you not active enough to say that I'm always there when leah is... if you understand what I'm trying to say lol

and I totally disagree with the first thing you said.

[leah]

Thanks that was the most important point of course
I would only have replied to your other points like I had before seeing as what you're saying you seem to have said before?
didn't see the point in repeating myself.

[dogboy123]

Wow, this is silly

The staff nowadays have an amazing attendance, yeah we cant be active all the time, but the majority of the time we are active.

Saying everyones AFK is a bit unreasonable, as theres always a conversation going, yes not sometimes, but what do you expect

Picking on staff and saying they only come in at certain times is wrong, as staff worrie about that, and its not really for you to do.

[FlyingJesus]

I would only have replied to your other points like I had before seeing as what you're saying you seem to have said before?
didn't see the point in repeating myself.

Well as I made intelligent rebuttals to those points I'll consider them won. I thank you and happily anticipate the improvements you no doubt have planned :)

[Roxy]

How can there be 11 "staff"?? Leah, Josh, Ben, Matt, Char, David, D.W.C, Roxy ..... erm?
Roxy is never behind the desk and just sits there and NEVER talks. Except for that time she made us believe Leah was the one kicking for no reason and didn't even explain why she did that. If you don't have to go behind the desk to help and just have to sit there then what's the point? Anyone can do that!

I admit I'm not behind the desk that much, but I am sometimes. I can still help whether I'm sat inside the desk or not, so I don't see why that would make a difference. I know I don't talk as much as others do, but I do talk? Also I didn't make you believe Leah was kicking you - I walked in and saw someone who was on the ban list so kicked them. You then started asking Leah why she was kicking so I said it was me.

[scott]

Can i contact Nvrspk4 if i have a problem with the Helpdesk?
Yeah, cause Sam is away for ages yet so send to nvr i presume.

[leah]

Yeah, cause Sam is away for ages yet so send to nvr i presume.
Nvr is away too :(

Well as I made intelligent rebuttals to those points I'll consider them won. I thank you and happily anticipate the improvements you no doubt have planned :)
You can consider them what you like, doesn't make it true.
Yeh ill just tell them that they can't go to the desk unless they plan on staring at the screen the whole time :rolleyes:

[Titch]

A member of staff wouldn't ban you because they don't like you.

No however there is favourtisum and all staff (exept roxy & ben) only kick certain plp on ban list, if 1 comes in whos there friend, they dnt kik them yet if any banned person comes in they are kicked.

And my only other point is the way leah deals with situations, i can tell you now, both times of my ban i have NEVER EVER recieved a PM or been told i am banned or reason why, each time i have found out from roxy first time and ben the second.

Ow, almost forgot, - HotelUser, just becuase i am banned frm hxhd he believes he can come to an habbox event yestarday and start calling me names and giving me abuse when i didnt say 1 word to him. This bullying is unacceptable, and only reason i havnt complain is becuase i missed screeny as it was event and busy and only know 1 person who was there, who only saw parts of it.

[scottish]

Nvr is back today leah.

[leah]

No however there is favourtisum and all staff (exept roxy & ben) only kick certain plp on ban list, if 1 comes in whos there friend, they dnt kik them yet if any banned person comes in they are kicked.

And my only other point is the way leah deals with situations, i can tell you now, both times of my ban i have NEVER EVER recieved a PM or been told i am banned or reason why, each time i have found out from roxy first time and ben the second.

Ow, almost forgot, - HotelUser, just becuase i am banned frm hxhd he believes he can come to an habbox event yestarday and start calling me names and giving me abuse when i didnt say 1 word to him. This bullying is unacceptable, and only reason i havnt complain is becuase i missed screeny as it was event and busy and only know 1 person who was there, who only saw parts of it.
I distinctly remember telling you that you were banned actually titch... funny that :S

Nvr is back today leah.
good :D then he can clarify your ban and prove I didnt just make it up.

[CHA!NGANG]

If you are banned in HxHD, You aren't meant to recieve a PM. You get told in the desk you are banned and if you want to know the reason you can PM a staff member or ask via someother way.

[scottish]

I don't seem to get told either; nvr banned me yet both times i've had to ask a member of staff, surely if they are banning us they should tell us why so we don't go in and get kicked 50 times then find out why.

[HotelUser]

I distinctly remember telling you that you were banned actually titch... funny that :S

And in many situations the reason can be self explanatory (I'm talking about in general when I say this).


No however there is favourtisum and all staff (exept roxy & ben) only kick certain plp on ban list, if 1 comes in whos there friend, they dnt kik them yet if any banned person comes in they are kicked.
That is certainly not true. There have only been several occasions where I have not seen super staff kick a banned user, and that was usually because another super staff was in the room kicking said banned user.

I've kicked my own brother from HxHD when he's been banned.




Yes as i complained about the thing about titch to leah and as she received the appeal and unbanned him didn't want the complaint so i was told to PM nvr.

Most people seem to PM him about bans anyways



any proof of that? i can say loads of stuff

Hi i'm CEO of microsoft, does that mean i am? of course not, use your brain.

I know you use a autoreloader. I know because you told me. Do I care if anyone believes me? Of course not. You're banned, and you will be kicked regardless.



Let's recap.
You aren't there 24/7 (quite reasonable)
You STATE that you aren't there 24/7 (again, reasonable)
You claim that I'm never on (entirely unreasonable as there is therefore plenty of time for me to be about while you're not)

I've never said that staff are always inactive, in fact I made sure I mentioned that it's not always the case, it's just that they seem sufficiently inactive to warrant it being a problem.

Lets do a real recap.
I am not there 24/7 (quite reasonable)
You are not there 24/7 (quite reasonable)
I am there more than you (quite reasonable, because I am staff:P)
I claim you are not on 24/7 (entirely reasonable as I am, I would say, more active than you, and based on the views of other staff members, who also do not see you frequently.)


Around 9 months ago we had a system set up to record the help desk, then compress the videos and upload them to a server, so any staff members could download a clip of an hour to see what happened during that specific time. By viewing those clips I was able to see when more users came into the desk (in other words, which times during the day were more popular for us to get visitors, and for staff to be in the desk). We had many more staff back then, and I dare say that activity now is better than it was back then, but I don't remember complaints made then (because even though activity then wasn't as good as it is now, it was still acceptable). Also, when I see you in the desk now it's not during what I would call "HxHD peak hours". After you left the desk today it went from around 8/25 to about 18/25...

So in a way, I guess you could say I used to be in HxHD 24/7 :P




IMO this thread should be closed, there's nothing to be done. A few of the users complaining should be doing so over the PM system, because it concerns them being banned.

[dogboy123]

You've been told before by leah or the staff that is proposing the ban

Also, its a bit obvios when uve been banned ;)

[Titch]

If you are banned in HxHD, You aren't meant to recieve a PM. You get told in the desk you are banned and if you want to know the reason you can PM a staff member or ask via someother way.

I asked to be PM'd my reason around 500 times, never ever got them.

I ony know why i was banned becuase leah went round telling every1 so i got told. Which initself is wrong becuase ban reasons shouldnt be discussed with others.

And whoever said about second chances, how come i got given one and then becuase nvrs didnt knw i had been given my 2nd chance get it taken away, i find tht unfair.

[scottish]

I knew why you were banned (or assumed) because i complained about it.

Leaking pass doesn't deserve a 2nd chance imho as its not somethign you can mistakingly do or anything and its serious.

[Titch]

I knew why you were banned (or assumed) because i complained about it.

Leaking pass doesn't deserve a 2nd chance imho as its not somethign you can mistakingly do or anything and its serious.

Well it does, i know it was wrong, and everyone knows i regret it. I formally appoglized to everyone involved in reasons why i was fired from hxhd and accepted i was banned and was given that second chance, then had it snatched away for no reason.

[Mathew]

Sorry about that, my friend wrote something while I was away.. haha. I am thinking how to word what I have to say.

[leah]

I asked to be PM'd my reason around 500 times, never ever got them.

I ony know why i was banned becuase leah went round telling every1 so i got told. Which initself is wrong becuase ban reasons shouldnt be discussed with others.

And whoever said about second chances, how come i got given one and then becuase nvrs didnt knw i had been given my 2nd chance get it taken away, i find tht unfair.
who did I tell your ban reason to? or are you sure people didn't see why you were banned because you completed the crime infront of a busy desk, hmm..

[scottish]

All previous members who leaked info get perm banned (or atleast until another person takes on the ownershiper of HxHD) you should be no exception.


Leah when he done it there was like 4 people there including me so not really busy :P

[scott]

I knew why you were banned (or assumed) because i complained about it.

Leaking pass doesn't deserve a 2nd chance imho as its not somethign you can mistakingly do or anything and its serious.
Used to be leaking the pass - instant dismissal and a ban from the desk so yh nothing new.

[leah]

All previous members who leaked info get perm banned (or atleast until another person takes on the ownershiper of HxHD) you should be no exception.


Leah when he done it there was like 4 people there including me so not really busy :P
Well when I got there it was busier and people were talking about it soo...

[scottish]

Yeh cause i sent screenie to most staff so they came to move the tele and ban titch

[HotelUser]

Well it does, i know it was wrong, and everyone knows i regret it. I formally appoglized to everyone involved in reasons why i was fired from hxhd and accepted i was banned and was given that second chance, then had it snatched away for no reason.

Throughout the duration of your ban you attempted to enter the desk. This caused super staff to take sometimes hours removing you from the room. To me, this didn't look like you accepted you being banned.

Also, Leah didn't tell anyone about your ban. Because of the nature of the reason behind the ban, many people saw what happened.

[Titch]

All previous members who leaked info get perm banned (or atleast until another person takes on the ownershiper of HxHD) you should be no exception.


Leah when he done it there was like 4 people there including me so not really busy :P

Scott if ur saying that, all constantly abusive members are banned like pleke, and are not removed, so u r not an exeption.

[scottish]

And i've been banned for 3 weeks? congrats? :P

[FlyingJesus]

You can consider them what you like, doesn't make it true.
Yeh ill just tell them that they can't go to the desk unless they plan on staring at the screen the whole time :rolleyes:

So we've resorted to simply ignoring criticism now? And frankly HxHD staff is a job - generally at a job you work. I've not once said that anyone should be there all the time or that anyone does no work at all, I'm simply saying it's not enough and it appears that staff take their positions for granted largely and don't actually help people as much as they should. You can continue twisting my words and assuming that this is some personal vendetta if you so please but it might be better to act professional and actually take on criticism from time to time instead.


Lets do a real recap.
I am not there 24/7 (quite reasonable)
You are not there 24/7 (quite reasonable)
I am there more than you (quite reasonable, because I am staff:P)
I claim you are not on 24/7 (entirely reasonable as I am, I would say, more active than you, and based on the views of other staff members, who also do not see you frequently.)

Have I disputed any of those points? I don't get what you're getting at here, I've never claimed to be there more than you, just more than you seem to imagine I am.


IMO this thread should be closed, there's nothing to be done. A few of the users complaining should be doing so over the PM system, because it concerns them being banned.

Nothing has been sorted at all. The bans are not the issue here and I don't wish them to be, that's something entirely separate, the issue is that frequently (note: not always as people seem to think I'm saying) are not doing their jobs at a time they should be.

[GoldenMerc]

favouritism has always been in HxHD, as seen and shown by Jake (Immenseman) who banned for for hating me 8-)
but yeh, HxHD isnt the same as it used to be, least if we complained when Dinasaw was manager something would get done but yeh nothing, also whats wrong if scott is using a reloader i dont see the problem its Habbo's problem not Habbox's...

[HotelUser]

favouritism has always been in HxHD, as seen and shown by Jake (Immenseman) who banned for for hating me 8-)
but yeh, HxHD isnt the same as it used to be, least if we complained when Dinasaw was manager something would get done but yeh nothing, also whats wrong if scott is using a reloader i dont see the problem its Habbo's problem not Habbox's...

Um Ross you don't even visit HxHD :O

[GoldenMerc]

and you see why...

[leah]

So we've resorted to simply ignoring criticism now? And frankly HxHD staff is a job - generally at a job you work. I've not once said that anyone should be there all the time or that anyone does no work at all, I'm simply saying it's not enough and it appears that staff take their positions for granted largely and don't actually help people as much as they should. You can continue twisting my words and assuming that this is some personal vendetta if you so please but it might be better to act professional and actually take on criticism from time to time instead.
I can only punish staff if they break rules, they haven't broken any rules.
Ofcourse i'd like them to be as active as possible, and im sure they try their hardest. Most of the time staff are active so theres not much I can do?

[HotelUser]

and you see why...

That's it, Ross. You're fired from HHGS soz.

[nvrspk4]

favouritism has always been in HxHD, as seen and shown by Jake (Immenseman) who banned for for hating me 8-)
but yeh, HxHD isnt the same as it used to be, least if we complained when Dinasaw was manager something would get done but yeh nothing, also whats wrong if scott is using a reloader i dont see the problem its Habbo's problem not Habbox's...

You've never been objective nor trustworthy in complaints before, don't see why you would start now. :$


Its 2 AM, I just got back from Model UN, but I'll read this thread in the near future and I'll let you know what I think.

nvr out.

[Slowpoke]

Oh come off it Tom you go on Habbo for about fifteen minutes a week. I'll bet you all planned this thread over MSN because you've got a grudge against Leah for some stupid reason.

[GoldenMerc]

Feel free to ask David your own staff as he got fired for sticking up for me when he didnt do anything wrong LOL, but then again Jake admitted on Habbo to doing it but your too obsessed with him to fire him even though you know all the other activities he does of Habbo(x)

[FlyingJesus]

Oh come off it Tom you go on Habbo for about fifteen minutes a week. I'll bet you all planned this thread over MSN because you've got a grudge against Leah for some stupid reason.

Silly me forgetting once again that other people know more about me and what I do than myself. Not sure what you mean by planned over MSN either as it was done by me alone but fair enough if you want to throw around pointless and false accusations. I don't think I've seen you on Habbo in months so not sure how you'd know about my time on there other than perhaps from hearsay, which is hardly reliable.

[Titch]

Oh come off it Tom you go on Habbo for about fifteen minutes a week. I'll bet you all planned this thread over MSN because you've got a grudge against Leah for some stupid reason.

Tom is actually on habbo alot more than that, and why would he plan it all? Dont go throwing around false rumours when u cant back them up.

[Sureall]

I am in the Help Desk Basically every single day and its great, best place to be to socialise as leah said that one fo the reasons it changed and then if you do need help people are there and are active.

[GoldenMerc]

I am in the Help Desk Basically every single day and its great, best place to be to socialise as leah said that one fo the reasons it changed and then if you do need help people are there and are active.
-REMOVE HEAD FROM ASS-
get a opinion, HxHD isnt a happy family its all arguements and none are actually needed.

[Sureall]

I am in the every day and only arguments i see are by banned people

[GoldenMerc]

Banned people, yes *REMOVED* but not every banned person deserves to be on that list, as i said earlier in the thread i got banned for being hated by senior management, i dont think thats a genuine ban reason do you?

Edit by Robbie! (Forum Super Moderator): Please do not insult other members

[Sureall]

Maybe it wasnt that maybe it was something you did. ever thought of that

[dogboy123]

Im pretty sure that bans arent discussed by public, only by HxHD Managment and the banned user (Maybe an SS)

[FlyingJesus]

Again I'll say this thread isn't about banned people or why people get banned

[HotelUser]

-REMOVE HEAD FROM ASS-
get a opinion, HxHD isnt a happy family its all arguements and none are actually needed.

I'm not sure how you've come to the conclusion that it's a place for arguments, if you're never in the room then how could you know that:S

In all honesty, Ross, I think your opinion on this topic might be slightly bias.


Tom is actually on habbo alot more than that, and why would he plan it all? Dont go throwing around false rumours when u cant back them up.

I'm sort of confused by this. Tom is throwing around rumors, he can't "back up" what he's saying??


Again I'll say this thread isn't about banned people or why people get banned

They might be talking about bans because staff activity isn't really an issue:P.


Maybe it wasnt that maybe it was something you did. ever thought of that

Actually, and I might be wrong on this, but I think Ross's ban was removed.

[GoldenMerc]

In all honesty, Ross, I think your opinion on this topic might be slightly bias.

But its obviously pretty true if they allowed jake to ban me under the reason for hating me?

[HotelUser]

But its obviously pretty true if they allowed jake to ban me under the reason for hating me?

Whatever incident happened I know it was a long time ago. This thread is about the current state of HxHD. You don't visit the current HxHD:D

[Molly.22]

I am in the every day and only arguments i see are by banned people

There is hardly any arguments like matt said but its only by the people who are banned.

[buttons]

there are 5 staff atm and none are behind the desk, i think it would be better if more gave off the impression that they actually were staff, saying that though it's proving that staff are actually active just not actually willing to do anything so it seems.

and i was wrong about Josh he's been pretty helpful recently :)

[Molly.22]

there are 5 staff atm and none are behind the desk, i think it would be better if more gave off the impression that they actually were staff, saying that though it's proving that staff are actually active just not actually willing to do anything so it seems.

and i was wrong about Josh he's been pretty helpful recently :)


They help even if there not behind the desk.

[dogboy123]

We dont have to be behind the desk all the time

If anything its helping non staff get realised if they help :)

[HotelUser]

there are 5 staff atm and none are behind the desk, i think it would be better if more gave off the impression that they actually were staff, saying that though it's proving that staff are actually active just not actually willing to do anything so it seems.

and i was wrong about Josh he's been pretty helpful recently :)

I have never seen someone in need of help complain that we are not behind the desk:P

[PoizZoNxX]

I'm always in there and I always need help but I never get any

[dogboy123]

I'm always in there and I always need help but I never get any

Never seen u in the desk

And I'm sure u do get help. If you dont get the help, post in the HxHD section :) You'll deffo get a reply there

[buttons]

They help even if there not behind the desk.

We dont have to be behind the desk all the time

If anything its helping non staff get realised if they help :)

I have never seen someone in need of help complain that we are not behind the desk:P
Hence the point I just made, they probably don't ask because they don't think there's actual staff there? If you didn't notice most of the new people requiring help sit on the pods outside the desk to ask obviously because in helpdesks that's where you usually receive the help :)

[HotelUser]

Hence the point I just made, they probably don't ask because they don't think there's actual staff there? If you didn't notice most of the new people requiring help sit on the pods outside the desk to ask obviously because in helpdesks that's where you usually receive the help :)

Usually the users asking for help are not regular visitors, and don't even notice the bar, so they just say, "I need help". Usually half the room helps them:).

[PoizZoNxX]

Never seen u in the desk

And I'm sure u do get help. If you dont get the help, post in the HxHD section :) You'll deffo get a reply there
You don't know my Habbo name??

[dogboy123]

You don't know my Habbo name??

I dont think I've seen anyone leave without having any help if they need it, ofcourse sometimes we're brbing or theres not many people there

You can still use the HxHD forumwhoever you are if your answer is not fulfilled :)

[Molly.22]

I want to point out this screenshot I didnt tell them to get behind the desk:



http://uploadpicz.com/images/AC4V842.jpg

[Molly.22]

I personally think this whole thing is a bit silly and the thread should be closed :)

[Angel-Charlene]

lol theres me!!!!! :D

[buttons]

I want to point out this screenshot I didnt tell them to get behind the desk:



http://uploadpicz.com/images/AC4V842.jpg
MAYBE JUST MAYBE THEY TOOK MY ADVICE because i hardly ever see that many behind the desk

[CHA!NGANG]

It doesn't matter if they are behind the desk or not. That isn't part of the job description and when they desk changed into a lounge, the rules changed so that staff don't need to be behind the bar, so I wouldn't start complaining about that as it is pointless.

[Angel-Charlene]

MAYBE JUST MAYBE THEY TOOK MY ADVICE because i hardly ever see that many behind the desk

first time ive read this thread :)

[flatface]

first time ive read this thread :)

Char is normally found behind the desk, but as John pointed out the rules changed and we don't actually have to go behind the desk. It's optional, however most staff do choose to.

[FlyingJesus]

the rules changed and we don't actually have to go behind the desk.

Not picking on you here, I know this has been said a few times so just quoting yours because it's closest :P

But yeah the problem with this is that if staff are allowed to be afk as long as they aren't behind the desk, and they don't have to be behind the desk if they don't want to be, that pretty much suggests that staff theoretically don't actually have to do anything other than be a presence and click the screen every 15 minutes. I'm well aware that the idea is that the room's more of a "chill" area, but I think that if staff are to appear to actually have a job and be professional then only time spent behind the bar should really count as time at work, else this loophole can always be used as an excuse. I'm pretty sure it wouldn't inconvenience anyone to have a requirement of a certain amount of time behind desk, and could then be used to quite easily counter any of these arguments.

[Angel-Charlene]

HxHD Staff are way more active than any other fansite help desks.
Are we not allowed to go the loo and get a drink no more??
Lolz, drop it dudessss
Soooo pointless arguing over nothing, noone's going to win.
Get over it and start waving the white flags.
Keep the panties on now :)

[Hecktix]

My policy was not to bother coming in just go go AFK, you come in to do your job, then go AFK if you need to, on Hotel View.

I'd rather have had an empty room than a dead room.

[leah]

Not picking on you here, I know this has been said a few times so just quoting yours because it's closest :P

But yeah the problem with this is that if staff are allowed to be afk as long as they aren't behind the desk, and they don't have to be behind the desk if they don't want to be, that pretty much suggests that staff theoretically don't actually have to do anything other than be a presence and click the screen every 15 minutes. I'm well aware that the idea is that the room's more of a "chill" area, but I think that if staff are to appear to actually have a job and be professional then only time spent behind the bar should really count as time at work, else this loophole can always be used as an excuse. I'm pretty sure it wouldn't inconvenience anyone to have a requirement of a certain amount of time behind desk, and could then be used to quite easily counter any of these arguments.
So if we're enforcing rules, which is what a lot of the work is now because people seem to be causing more trouble than before, we must be behind the desk to do this else we aren't "working". Staff have been behind the desk a lot more since this thread was made so there have been some positive response to it. However you can't assume that staff do nothing and are always afk when they aren't behind the desk.


My policy was not to bother coming in just go go AFK, you come in to do your job, then go AFK if you need to, on Hotel View.

I'd rather have had an empty room than a dead room.
That doesn't even happen so...

[Absently]

I want to point out this screenshot I didnt tell them to get behind the desk:



http://uploadpicz.com/images/AC4V842.jpg

the people behind the desk don't seem to be talking.. yeah their behindt he desk but are they even helping =S

[FlyingJesus]

So if we're enforcing rules, which is what a lot of the work is now because people seem to be causing more trouble than before, we must be behind the desk to do this else we aren't "working". Staff have been behind the desk a lot more since this thread was made so there have been some positive response to it. However you can't assume that staff do nothing and are always afk when they aren't behind the desk.

I'm not assuming such, I just think it's dangerous to a department to be able to say "we don't have to be behind the bars" as well as "we don't have to be working if we're not behind the bars" - logically the two together don't bode well for work rate. It's really not an inconvenience to move to certain spaces as a way of proving that you're there, and it's a safeguard for you and your staff who then (assuming they DON'T go afk behind desk) can't be said to be inactive.

[HotelUser]

Not picking on you here, I know this has been said a few times so just quoting yours because it's closest :P

But yeah the problem with this is that if staff are allowed to be afk as long as they aren't behind the desk, and they don't have to be behind the desk if they don't want to be, that pretty much suggests that staff theoretically don't actually have to do anything other than be a presence and click the screen every 15 minutes. I'm well aware that the idea is that the room's more of a "chill" area, but I think that if staff are to appear to actually have a job and be professional then only time spent behind the bar should really count as time at work, else this loophole can always be used as an excuse. I'm pretty sure it wouldn't inconvenience anyone to have a requirement of a certain amount of time behind desk, and could then be used to quite easily counter any of these arguments.

No, we're not behind the desk as much as we used to be. Yes, we are still behind the desk. No, it's not required as much as it was then (yes, I do dare mention this fact again).

There are no staff who are AFK all the time and just look at the screen to click. This staff member would be noticed almost straight away and would get a poor attendance report at the end of the week. Also, there's not many seats behind the bar. There's not enough room for all the staff. When we had a larger staff area there was usually more staff behind the bar (and there was an AFK section for AFK staff).

[dogboy123]

the people behind the desk don't seem to be talking.. yeah their behindt he desk but are they even helping =S

Maybe nobodys asking for help...

[buttons]

Maybe nobodys asking for help...
all that's asked is for a little more interaction and co-operation with other people rather than just the staff

[Rock]

Maybe nobodys asking for help...


Not so sure. Im not always there but I have had to help 3 times because of nobody there. Not picking on anyone here :eusa_whis

Anyway I raised this point to Leah a while back. Your not going to get anywhere with it mate

[dogboy123]

Not so sure. Im not always there but I have had to help 3 times because of nobody there. Not picking on anyone here :eusa_whis

Anyway I raised this point to Leah a while back. Your not going to get anywhere with it mate

Like as people have said, sometimes we're brb, sometimes there's other things going on an we cant always be looking at habbo

[Rock]

Why is the staff amount so limited?

[dogboy123]

Because now we're more moderating the room, instead of helping

Yes, helping is our main priority, but socialising is what the room is now mainly used for

Hence there is no need for large staff ammounts

[Molly.22]

The point of the help desk is for the staff to help which they do. It is also there if your board and want fun. Also its there so others can show the staff that they are good for the job.

I think the help desk is fine

[scott]

Get rid of the idea of a help desk, go the way ch&hffm went, make a council lounge get a few room moderators simple. No need for all the staff there is hardly anyone comes in for help and if they do then the staff aint behind the bar still help them, other people in the room (even scott and titch even though they are supposed to be banned :S:S:S) help aswell.
Just be as simple to get rid of and get a room for people to chill in rather then helping, simple.

[leah]

the people behind the desk don't seem to be talking.. yeah their behindt he desk but are they even helping =S
Can't help if no one is asking...

all that's asked is for a little more interaction and co-operation with other people rather than just the staff
There is loads of interaction in the desk, any speech is interaction, Staff don't ignore non hxhd staff :S

Get rid of the idea of a help desk, go the way ch&hffm went, make a council lounge get a few room moderators simple. No need for all the staff there is hardly anyone comes in for help and if they do then the staff aint behind the bar still help them, other people in the room (even scott and titch even though they are supposed to be banned :S:S:S) help aswell.
Just be as simple to get rid of and get a room for people to chill in rather then helping, simple.
The HxHD already has become a lounge, we just didn't change the name. The staff aren't there for the sole purpose of helping they are room moderators mainly which is why most of the work done there now is kicking banned users and enforcing rules. (scott and titch are both exceptions as they use auto reloaders (as much as they deny it) and the matter is being discussed with nvr).

[scottish]

Can't help if no one is asking...

There is loads of interaction in the desk, any speech is interaction, Staff don't ignore non hxhd staff :S

The HxHD already has become a lounge, we just didn't change the name. The staff aren't there for the sole purpose of helping they are room moderators mainly which is why most of the work done there now is kicking banned users and enforcing rules. (scott and titch are both exceptions as they use auto reloaders (as much as they deny it) and the matter is being discussed with nvr).

Please stop making assumptions because i can click fast.

[dogboy123]

Please stop making assumptions because i can click fast.

Under one second is a bit too fast ;)

[scottish]

What can i say, i'm fast.

[dogboy123]

What can i say, i'm fast.

You can say that all u like, as far as were concerned its an auto reloader

[scottish]

Yee be wrong.

[GoldenMerc]

WHAT IS WRONG WITH SCOTT HAVING A AUTO RELOADER, it is not Habbox's problem its Habbo's....

[Titch]

Please provide proof of my "Autoloadings". i would be banned from habbo if i used 3rd party software so how-come i am not? Same with scott.

[scottish]

WHAT IS WRONG WITH SCOTT HAVING A AUTO RELOADER, it is not Habbox's problem its Habbo's....

I agree, even though i don't use one

And i'd prefer staff to refrain from accusing me of using an autoreloader, as you're accusing me of scripting, how would staff like it if i kept on accusing them of hacking/scripting? :S

[GoldenMerc]

I agree, even though i don't use one

And i'd prefer staff to refrain from accusing me of using an autoreloader, as you're accusing me of scripting, how would staff like it if i kept on accusing them of hacking/scripting? :S
But some of the staff do 'hack' ;]

[le harry]

Leah treats her staff more like friends than she does as workers. Pretty much the worst manager that has passed through HxHD. The whole 'help desk' (I throw the term around loosely) is becoming quite an embarassment to Habbox. There shouldn't be staff. Whats the point of having staff in a chill room? Maybe they should just become room moderators as they don't really help anyway. Personally, it should be scrapped and the room be converted into something useful like a trade room which involves more people. The motivation of the staff is terrible while the popularity of the room isn't much better. Good riddance.

Edit: Just saw that they are room moderators. So what - the 'staff' area is there for boosting egos? What the hell lol.

[scott]

Can't help if no one is asking...

There is loads of interaction in the desk, any speech is interaction, Staff don't ignore non hxhd staff :S

The HxHD already has become a lounge, we just didn't change the name. The staff aren't there for the sole purpose of helping they are room moderators mainly which is why most of the work done there now is kicking banned users and enforcing rules. (scott and titch are both exceptions as they use auto reloaders (as much as they deny it) and the matter is being discussed with nvr).
Habbox HELP desk :S :S, 2 or 3 room moderators not 11 staff. Completly get rid of the bars and mangment/staff it really is not needed.

[flatface]

Leah treats her staff more like friends than she does as workers. Pretty much the worst manager that has passed through HxHD. The whole 'help desk' (I throw the term around loosely) is becoming quite an embarassment to Habbox. There shouldn't be staff. Whats the point of having staff in a chill room? Maybe they should just become room moderators as they don't really help anyway. Personally, it should be scrapped and the room be converted into something useful like a trade room which involves more people. The motivation of the staff is terrible while the popularity of the room isn't much better. Good riddance.

A lot of the staff do help out people that want it, the desk is also quite popular and I would say the motivation of the staff is very good.

[scottish]

Only time i see someone needing help in HxHD is when someone comes in and says "HOW DO I GET DA TRADE FING" other than that noone generally needs help.

[Titch]

Only time i see someone needing help in HxHD is when someone comes in and says "HOW DO I GET DA TRADE FING" other than that noone generally needs help.

most of time thats me on clones.

[RareFish]

Leah treats her staff more like friends than she does as workers. Pretty much the worst manager that has passed through HxHD. The whole 'help desk' (I throw the term around loosely) is becoming quite an embarassment to Habbox. There shouldn't be staff. Whats the point of having staff in a chill room? Maybe they should just become room moderators as they don't really help anyway. Personally, it should be scrapped and the room be converted into something useful like a trade room which involves more people. The motivation of the staff is terrible while the popularity of the room isn't much better. Good riddance.

Edit: Just saw that they are room moderators. So what - the 'staff' area is there for boosting egos? What the hell lol.

I .. am in shock. That was beautiful, I agree 100%. I spoke to Sammeth about why the staff area is so small and he replies 'Its fine as it is, this room is used more as a chat room rather than a helpdesk.' I want a helpdesk not a chat room, plus Leah sorry but you are the wrost manager ever.

[Rock]

most of time thats me on clones.

xD

I agree with Scotty's idea. This whole thing is pointless, but I am sure nothing will ever happen about it.

And Harry you don't hold back do you ? ;)

[CHA!NGANG]

I'm confused about what the problem is exactly. So far i've seen the problems are that:

- Staff don't help.
- Staff go Brb/ don't go behind the bar.
- Something about Bans
- Something about Autoreloaders
- Something about the bar and whole HxHD Idea.

As for the first thing, I can ensure you staff do help. When people do need help most of the time there are people there to help. I've seen it happen many times. However, it's funny how no-one bothers to mention those times, they just pick up on the times where no-one helps, which is the minority because of reasons such as the staff are brb e/c/t. There are limited staff places, and each staff gets picked on a mixture of recommendations (Where the person that wants to be staff has to be recommended on attendance and helping skills) and managements opinion. Because of the limited spaces, if someone is not pulling there weight, then they will probably be fired. I know from experience that supply of staff outstrips demand, and as a result if someone is lacking then they will be replaced. All the current staff are all helpful and help when they can so that really isn't a problem. If the vistors also help each other I don't see what's wrong with that, it's more a benifit for the desk rather than a fault with the staff.

Staff going brb. Nothing wrong with that. It's always happened in the past, however, in the past it used to be behind the bar on the rollers or outside the desk but now it's more in the desk. Also, it is better to have staff away in the desk rather than an empty desk as an empty desk means that no-one will bother coming in but if the room is green, then there is a chance one person will come in, then another e/c/t.
Also, when the desk changed more into a lounge, it became apparent that staff did not have to go behind the bar which is right, hence why the desk is only a small corner of the room rather than a whole section. Staff can help both in the bar and out of it, as the main purpose of staff is a mixture of moderating the room and helping.

As for bans, all of the bans are given fairly in the desk. Also whoever keeps on bringing up Jake and him banning someone, that was in the past and has no relevance to this thread really. All the current bans are fair, and if any of them aren't I'm sure you can PM Leah and Josh and tell them about it. Skot, no matter what you say I am 99% sure you do use an autoreloader and as for Joe, well honestly I'm not sure about that. The reason they aren't getting kicked atm is that from what I've heard nvr is dealing with it so it's not like the staff are ignoring it.

As for the HxHD, Lounge idea well...
The room itself is busy most of the time, people socialise in there, the staff provide good moderation and if it's needed they will help. That is the whole point of the room so as far as I can see it is very successful.

Oh and Leah is a very good manager, and is also very dedicated and all the current staff are very good and the desk is always busy and there isn't really anything else she can do apart from hosting more events really, and even that is improving now with the fortnightly quiz and all the easter events.

[GoldenMerc]

As for bans, all of the bans are given fairly in the desk. Also whoever keeps on bringing up Jake and him banning someone, that was in the past and has no relevance to this thread really. All the current bans are fair, and if any of them aren't I'm sure you can PM Leah and Josh and tell them about it. Skot, no matter what you say I am 99% sure you do use an autoreloader and as for Joe, well honestly I'm not sure about that. The reason they aren't getting kicked atm is that from what I've heard nvr is dealing with it so it's not like the staff are ignoring it.
I found that part funny, also what is nvr going to do about them apparently using a auto reloader?

[dogboy123]

Leah treats her staff more like friends than she does as workers. Pretty much the worst manager that has passed through HxHD. The whole 'help desk' (I throw the term around loosely) is becoming quite an embarassment to Habbox. There shouldn't be staff. Whats the point of having staff in a chill room? Maybe they should just become room moderators as they don't really help anyway. Personally, it should be scrapped and the room be converted into something useful like a trade room which involves more people. The motivation of the staff is terrible while the popularity of the room isn't much better. Good riddance.

Edit: Just saw that they are room moderators. So what - the 'staff' area is there for boosting egos? What the hell lol.

Or maybe its called bonding with staff, so she gets to know us all so we can all work better together

[CHA!NGANG]

Not sure about that, all I've heard is nvr is dealing with it. I think someone mentioned it up there ^^^^ :)

[Titch]

I found that part funny, also what is nvr going to do about them apparently using a auto reloader?

Nothing thats what.

[leah]

Habbox HELP desk :S :S, 2 or 3 room moderators not 11 staff. Completly get rid of the bars and mangment/staff it really is not needed.
http://www.habboxforum.com/showpost.php?p=5507794&postcount=7
Please read that before posting again.
The desk is both there for socialising and help which is why the bar is so small compared to what it used to be. I said the desk isn't for the SOLE purpose meaning we do offer help but the change came because of the smaller demand for help desks.
You're suggesting we need 2 or 3 staff members? so what if they are all offline when people come in and harass users etc
I think 2 or 3 staff members is definitely not enough.

Leah treats her staff more like friends than she does as workers. Pretty much the worst manager that has passed through HxHD. The whole 'help desk' (I throw the term around loosely) is becoming quite an embarassment to Habbox. There shouldn't be staff. Whats the point of having staff in a chill room? Maybe they should just become room moderators as they don't really help anyway. Personally, it should be scrapped and the room be converted into something useful like a trade room which involves more people. The motivation of the staff is terrible while the popularity of the room isn't much better. Good riddance.

Edit: Just saw that they are room moderators. So what - the 'staff' area is there for boosting egos? What the hell lol.
Oh please harry you're never in there to make such comments and accusations. The desk is very popular, much more than it was before the change. I discipline staff if they break rules, when I am given proof of them breaking rules. I think you may need to read this too http://www.habboxforum.com/showpost.php?p=5507794&postcount=7 The desk is for help and socialising however the demand from help has decreased drastically since habbo introduced the guiding system which spurredthe desk to change anyway.


Or maybe its called bonding with staff, so she gets to know us all so we can all work better together
Precisely. I would like to maintain a good relationship with my staff rather than only talk to them about the desk or when they are receiving PMs about behaviour/attendance etc.



Quite frankly I find the negatvity towards the desk a complete and utter joke, such threads weren't made a few months a go when the desk struggled to draw in 5 guests a day and the staff were never to be seen. The desk has improved a great deal and it's a shame that a few individuals need to gang up together and try and tarnish the positive changes that have occured.

[GoldenMerc]

Leah i think you just got voted worst HxHD manager of the habbox history...

[dogboy123]

Don't know where all this is coming from, I think the desk has been a great success since the new layout and Leah being manager

Whats so durasticaly wrong with it, we get lots of visitors, staff are there alot to maintain the rules and to help and socialise, couldnt think how it could get any better

Think someones a bit jealous that its a popular desk..

[Titch]

Saying leah is worst manager in history is going over the top.

[GoldenMerc]

Im not saying it but about 5-6 others have :)
Im just saying that she is proberly the most hated one (:

[dogboy123]

Im not saying it but about 5-6 others have :)
Im just saying that she is proberly the most hated one (:

Because she's hated (which she's not) she's now the worst manager.

Makes sence..

[myke]

http://www.habboxforum.com/showpost.php?p=5507794&postcount=7
Please read that before posting again.
The desk is both there for socialising and help which is why the bar is so small compared to what it used to be. I said the desk isn't for the SOLE purpose meaning we do offer help but the change came because of the smaller demand for help desks.
You're suggesting we need 2 or 3 staff members? so what if they are all offline when people come in and harass users etc
I think 2 or 3 staff members is definitely not enough.

Oh please harry you're never in there to make such comments and accusations. The desk is very popular, much more than it was before the change. I discipline staff if they break rules, when I am given proof of them breaking rules. I think you may need to read this too http://www.habboxforum.com/showpost.php?p=5507794&postcount=7 The desk is for help and socialising however the demand from help has decreased drastically since habbo introduced the guiding system which spurredthe desk to change anyway.


Precisely. I would like to maintain a good relationship with my staff rather than only talk to them about the desk or when they are receiving PMs about behaviour/attendance etc.



Quite frankly I find the negatvity towards the desk a complete and utter joke, such threads weren't made a few months a go when the desk struggled to draw in 5 guests a day and the staff were never to be seen. The desk has improved a great deal and it's a shame that a few individuals need to gang up together and try and tarnish the positive changes that have occured.

No-ones grouping and up tarnishing the changes :S
Just giving their views.
You're really rude for a manager :/

You can maintain a nice relationship with your staff, but if you're rude to "normal people" (I use normal people as non staff), then you aren't going to get anywhere fast.

And people's opinions of you won't improve either :S

[leah]

Leah i think you just got voted worst HxHD manager of the habbox history...
The desk is a huge success so they can make up what they please, it really doesn't bother me.

Saying leah is worst manager in history is going over the top.
thankss.

Im not saying it but about 5-6 others have :)
Im just saying that she is proberly the most hated one (:
To be hated by Tom and his gang is something I really won't be losing sleep over.

[scott]

http://www.habboxforum.com/showpost.php?p=5507794&postcount=7
Please read that before posting again.
The desk is both there for socialising and help which is why the bar is so small compared to what it used to be. I said the desk isn't for the SOLE purpose meaning we do offer help but the change came because of the smaller demand for help desks.
You're suggesting we need 2 or 3 staff members? so what if they are all offline when people come in and harass users etc
I think 2 or 3 staff members is definitely not enough.

Quite frankly I find the negatvity towards the desk a complete and utter joke, such threads weren't made a few months a go when the desk struggled to draw in 5 guests a day and the staff were never to be seen. The desk has improved a great deal and it's a shame that a few individuals need to gang up together and try and tarnish the positive changes that have occured.

Sorry but for all i like you and all that, your attitude really sucks sometimes you reply as if people are stupid and dont know anything.

"A few individuals" I seem to see more than that having the same opinions though.

[leah]

No-ones grouping and up tarnishing the changes :S
Just giving their views.
You're really rude for a manager :/

You can maintain a nice relationship with your staff, but if you're rude to "normal people" (I use normal people as non staff), then you aren't going to get anywhere fast.

And people's opinions of you won't improve either :S
I fail to see the rudeness in that, Im just fed up of repeating myself so directed them to the thread which explains the changes to the desk. They can give their views, but im going to give mine too, but without the inspiration of personal vendettas.

[=x=jeni-lou=x=]

i dont see a problem tbh

the staff cant be expected to be in the desk 24/7 but when they are there they always seemed to be faced with problems and hassle from certain habbos.

the staff may need to leave their computers un-attended but we all do at some time.

i dont think it is fair picking on leah she isnt a problem she is there alot and she trys her hardest to make the help desk run wihtout much hassle

i think poeple need to start seeing the bigger picture tbh

[Molly.22]

i dont see a problem tbh

the staff cant be expected to be in the desk 24/7 but when they are there they always seemed to be faced with problems and hassle from certain habbos.

the staff may need to leave their computers un-attended but we all do at some time.

i dont think it is fair picking on leah she isnt a problem she is there alot and she trys her hardest to make the help desk run wihtout much hassle

i think poeple need to start seeing the bigger picture tbh


I agree!

[Rock]

I think this is going too far over the top. The desk is being very overrated atm

[flatface]

I think this is going too far over the top. The desk is being very overrated atm

Please elaborate :P

[FlyingJesus]

Staff going brb. Nothing wrong with that. It's always happened in the past, however, in the past it used to be behind the bar on the rollers or outside the desk but now it's more in the desk. Also, it is better to have staff away in the desk rather than an empty desk as an empty desk means that no-one will bother coming in but if the room is green, then there is a chance one person will come in, then another e/c/t.
Also, when the desk changed more into a lounge, it became apparent that staff did not have to go behind the bar which is right, hence why the desk is only a small corner of the room rather than a whole section. Staff can help both in the bar and out of it, as the main purpose of staff is a mixture of moderating the room and helping.

This is why I suggested that staff do go behind the desk (as they now seem to be doing more), because then it's clear to everyone that they are there, as opposed to being present but not doing anything any justifying it by saying they weren't behind the desk. Again I'll say that I don't expect staff to be working continually or anything like that, but for their own sakes so that these accusations don't re-occur it really is for the best that they make it obvious when they are "at work" rather than just hanging about.


To be hated by Tom and his gang is something I really won't be losing sleep over.

I have a gang? Apart from Harry I don't talk to anyone in this thread, and his was a one-off post. This is not a personal attack on you, if it was I'd have made the thread "WHY IS LEAH SO TERRIBLE" and talked about you, but that isn't what I've done at all. I cannot be held responsible for what people I don't even talk to (or in most cases even like) say.


Im just fed up of repeating myself

I know how that feels, I've written out the same point about going behind bars several times and people still post "don't have to!"


I think this is going too far over the top. The desk is being very overrated atm

I think you meant to say underrated, seeing as how you're in support of them.

[CHA!NGANG]

This is why I suggested that staff do go behind the desk (as they now seem to be doing more), because then it's clear to everyone that they are there, as opposed to being present but not doing anything any justifying it by saying they weren't behind the desk. Again I'll say that I don't expect staff to be working continually or anything like that, but for their own sakes so that these accusations don't re-occur it really is for the best that they make it obvious when they are "at work" rather than just hanging about.

Then there will need to be a bigger staff area and it will turn back into a full help desk and not a lounge and the room will just return to what it was before. Seeing as people made it clear before the old desk wasn't working and wanted it to change into a lounge, what your saying is instead of moving foward, just go back so I have to say I'm against what your saying as it will just be going back to the old system which wasn't working.

[Alkaz]

Then there will need to be a bigger staff area and it will turn back into a full help desk and not a lounge and the room will just return to what it was before.
By the name of the room and department it is a helpdesk and not a lounge room.

Alot of people do think it is a lounge so I think the name needs to be changed like alot of people thought it was going to be when it was closed with Jaiisun as HxHD Manager. Another thing, surely as its only a lounge the rules should be more relaxed? From my experiences and being in the desk the rules are more strict that what they have been for a long time. Going back to what people were saying about being banned in the desk, I said shut up a couple of time a few weeks ago and almost got banned for it. Before when it was a proper help desk I had never seen or heard anything like that happen but now the rules are more relaxed and more personal with less staff they are alot stricter than ever which I do not understand.

[CHA!NGANG]

It's still called HxHD as it is still a place you can get help, however, it is also compared to before more of a lounge now. And to be honest the people that are banned now deserved to get banned. The rules aren't strict, but the desk has to be a place where people can relax, including new people and when people are in there swearing and being racist, then those people will be delt with.

[Alkaz]

The rules are strict for a lounge, I think that if they werent people wouldnt feel more inclined to break them. There also sometimes seems to be a secret set of rules that only staff know of, on the rules list there are only several and not to break the habbo way. On many occasions I have seen people be kicked for rules that arent breaking the few rules in the desk or the habbo way and when you say they wernt breaking the rules you get in trouble for arguing with staff.

The rules need to be more relaxed inorder for things like swearing and racism to be reduced. When I was HxHD manager and people wanted the swearing rule to be dropped we did in the end wth support from 8f8 and at first it was mahem but after a few days it was fine, not every swear word is like some massive crime.

[scottish]

Yeh joe, i blocked door for 15 mins or so and resulted in a perm ban lols

[Alkaz]

Back in the old days when help desks were help desks that would have been something pretty minor and would have resulted in just a kick or someone asking you to move.

[scott]

Now people seem to have just been getting kicked for having long names? lol

Seen a few people coming in and sitting down and just getting kicked because they have a long name :S

edit; i see its cos they causing lag or sumfink.

[Alkaz]

edit; i see its cos they causing lag or sumfink.
Anything to use a 'bit' of power.

[Angel-Light]

Are my eyes decieiving me or did the HxHD manager just admit that HxHD isn't for helping out Habbo's?

I support the idea of shutting down HxHD as there REALLY is no need for a manager and staff. Gone are the glory days of having a help desk. The idea of just having a room for lounging about in works - just look at other examples from other websites!!

If HxHD is causing as much bother just now then why don't kill all the birds with one stone therefore solving all the problems?

Having staff is a bit useless as they don't do anything as a person only comes in for help possibly once a week when something new comes out. An FAQ or a guide could be put on the website or the Habbo could be directed to a Habbo Guide who is meant to help out with these things.

I have also noticed the fact that when one management member leaves HxHD the other goes as well. Good management?

[c1t]

That screenie is so misleading, I was there kicking you (because you are banned). However straight after were you seem to of cut that image I started helping the person who did need help.


Actually sorry but, I helped that girl.

[The Professor]

Are my eyes decieiving me or did the HxHD manager just admit that HxHD isn't for helping out Habbo's?

I support the idea of shutting down HxHD as there REALLY is no need for a manager and staff. Gone are the glory days of having a help desk. The idea of just having a room for lounging about in works - just look at other examples from other websites!!

If HxHD is causing as much bother just now then why don't kill all the birds with one stone therefore solving all the problems?

Having staff is a bit useless as they don't do anything as a person only comes in for help possibly once a week when something new comes out. An FAQ or a guide could be put on the website or the Habbo could be directed to a Habbo Guide who is meant to help out with these things.

Great post, have some rep. Now you mention it, it does all seem a bit redundant with all the FAQs on the habbox site, the habbo site and the guides thing. Habbox should really abandon the help desk thing and start pushing the lounge aspect with events and stuff.

[Richie]

Now people seem to have just been getting kicked for having long names? lol

Seen a few people coming in and sitting down and just getting kicked because they have a long name :S

edit; i see its cos they causing lag or sumfink.

LOL yeah i was in for a few mins saw the long user names they deserved to be kicked cos they where spamming but they were dancing and getting kick lol

[FlyingJesus]

Then there will need to be a bigger staff area and it will turn back into a full help desk and not a lounge and the room will just return to what it was before. Seeing as people made it clear before the old desk wasn't working and wanted it to change into a lounge, what your saying is instead of moving foward, just go back so I have to say I'm against what your saying as it will just be going back to the old system which wasn't working.

If all the staff online can't fit into the staff area then there are simply too many help desk staff online. The argument Leah gave for having the number of staff there currently is was that people aren't on all the time - a fair point. In a department which needs to be "live" as it were though, this number should really be more spread out across time zones. I appreciate that staff are chosen because they were deemed the best for the job, but if they're all online at around the same times then some are surplus to requirement. If there are 11 staff members and 6 or 7 are on at the same time, something's gone wrong in the process of selection because it's a waste of resources. Even four staff members online at a time (to match the number of seats in staff area) is too many really for a place that's supposedly less staff-orientated now. When there's a job to be done, one should hire the required number to fill the position, not everyone who's qualified.

[flatface]

Actually sorry but, I helped that girl.

I'm not saying you didn't! It was a joint effort.

[Hecktix]

Get rid of the Help Desk side of it and just make it a lounge, and in all honesty you don't need staff in a lounge just a few people with rights.

This would remove the problem with the staff not doing anything, as let's face it there is nothing for them to do which is why they probably just go AFK when in the desk.. as there is nothing for them to do on a professional level.

I think it's gone too far now, just forget HxHD and make a Habbox Lounge.

I remember when ---MAD--- had a Habbox Lounge and it was full almost all of the time, sometimes it was hard to even get in.

That's what you want a friendly lounge not a half hearted help desk which just looks like a failure as you can't really obtain help there...

Let's face it, although all this balls (before leah gives me that announcement to read:rolleyes:) about it being classed as a lounge is being argued... it still says Habbox HELP DESK in the name, nowhere (apart from in that thread which is dated back to JANUARY) does it call itself a lounge.

Scrap the help desk and make it into a full lounge.

[Molly.22]

I think a moderator should close this thread down.

[Hecktix]

I think a moderator should close this thread down.

Why there is nothing wrong with it?

Yes it's an argument, well more of a heated discussion but it's on topic and it's not actually aiming to cause anyone offence.

It's vital that Habbox hears from it's members and I feel general management will respect some of the views in this thread.

[Titch]

I think a moderator should close this thread down.

Nvrspk4 didnt close this for a reason, he ovbs wants to read the views of public.

[leah]

Are my eyes decieiving me or did the HxHD manager just admit that HxHD isn't for helping out Habbo's?

I support the idea of shutting down HxHD as there REALLY is no need for a manager and staff. Gone are the glory days of having a help desk. The idea of just having a room for lounging about in works - just look at other examples from other websites!!

If HxHD is causing as much bother just now then why don't kill all the birds with one stone therefore solving all the problems?

Having staff is a bit useless as they don't do anything as a person only comes in for help possibly once a week when something new comes out. An FAQ or a guide could be put on the website or the Habbo could be directed to a Habbo Guide who is meant to help out with these things.

I have also noticed the fact that when one management member leaves HxHD the other goes as well. Good management?

I said "the sole purpose isn't just to help people" It is one of the purposes but not the only one. When help is required help is given, but it's required less. However, atm the desk is mainly used as a hang out area and Staff are there to enforce rules which is what they do very well. Without staff a lounge would just be complete chaos and would tarnish the name of habbox. The desk is now a friendly environment where habbos like to chill out, staff get rid of all rule breakers and help keep the environment friendly.

[Angel-Light]

I said "the sole purpose isn't just to help people" It is one of the purposes but not the only one. When help is required help is given, but it's required less. However, atm the desk is mainly used as a hang out area and Staff are there to enforce rules which is what they do very well. Without staff a lounge would just be complete chaos and would tarnish the name of habbox. The desk is now a friendly environment where habbos like to chill out, staff get rid of all rule breakers and help keep the environment friendly.

Here I thought the 'Ignore' button was required for something and the Habbo Moderators who are actually policed trained are needed for this job.

Obviously I must be wrong?

[leah]

Here I thought the 'Ignore' button was required for something and the Habbo Moderators who are actually policed trained are needed for this job.

Obviously I must be wrong?
However it proves an inconvinience to use the ignore button, why should people have to? Are you really suggesting we associate Habbox with a room where the ignore button would have to be used and moderators would need to be contacted? Surely people wouldnt walk straight into a war zone and stay with the aid of the ignore button. New people enterting would be disgusted and would probably never return.

[HotelUser]

Here I thought the 'Ignore' button was required for something and the Habbo Moderators who are actually policed trained are needed for this job.

Obviously I must be wrong?

Hayley, there are many users who come in with the single intention to cause havock (such as blocking the door for 15 minutes, or trying to let anybody into the staff teleporters). There's bullying , general rudeness and even scamming. The UK moderators are painfully slow, and typically cannot solve even the simplest of problems. According to them the ignore button is god, and can resolve any situation. MOD-Omega came into the desk the other day, we had been complaining about the moderation system. The mod swore upon entering the room, then started socializing with us when they should have been on duty. I even got the moderator to admit that the user I was inquiring about should have been banned, but that moderator never even banned the user.

Why there is nothing wrong with it?

Yes it's an argument, well more of a heated discussion but it's on topic and it's not actually aiming to cause anyone offence.

It's vital that Habbox hears from it's members and I feel general management will respect some of the views in this thread.

Yes it is vital everyone speaks their mind, if what they're going to say is legitimate, and relevant to the facts. This thread, in my opinion, is just users who oppose the desk for reasons unrelated to this topic, but because they dislike the desk anyways they want to defame it any way possible.


I think a moderator should close this thread down.

I agree.


Sorry but for all i like you and all that, your attitude really sucks sometimes you reply as if people are stupid and dont know anything.

"A few individuals" I seem to see more than that having the same opinions though.

She's absolutely correct though. Threads like this are a joke. Perhaps the thread starter may have been trying to prove a point, however several other users, who have maybe had some HxHD related disputes in the past are posting negatively about HxHD simply because they're mad at something else totally unrelated to the topic they're currently discussing.


Leah i think you just got voted worst HxHD manager of the habbox history...

I cannot stress how much you are not in the help desk, though. I'm not sure I entirely understand how you could throw such remarks out without actually experiencing Leah around her staff.


most of time thats me on clones.

A comment like that makes me question a lot of what you're saying. You say you're "sorry" for what you've done, and you've "apologized". Then you say you've been coming on clones asking for fake help? I'm having a problem taking what you're saying to be truthful.


Please provide proof of my "Autoloadings". i would be banned from habbo if i used 3rd party software so how-come i am not? Same with scott.

Habbo Uk has a terrible moderation team. Nobody expects them to be able to prove a user is auto reloading. I sent a CFH asking how to prove someone was auto reloading and they replied saying that if I was scammed please use the help tool:rolleyes:.


Leah treats her staff more like friends than she does as workers. Pretty much the worst manager that has passed through HxHD. The whole 'help desk' (I throw the term around loosely) is becoming quite an embarassment to Habbox. There shouldn't be staff. Whats the point of having staff in a chill room? Maybe they should just become room moderators as they don't really help anyway. Personally, it should be scrapped and the room be converted into something useful like a trade room which involves more people. The motivation of the staff is terrible while the popularity of the room isn't much better. Good riddance.

Edit: Just saw that they are room moderators. So what - the 'staff' area is there for boosting egos? What the hell lol.

Leah doesn't treat the staff differently than any other manager did. And there didn't used to be complaints, so therefore your comment about her treating users like her friend doesn't apply. There's nothing wrong with getting a long with who you're around. When there needs to be discipline, Leah is ready to lay down the law.

[Bomb-Head]

If you have a problem with certain members of staff then post in the complaints forum or PM a member of General Management - direct insults posted in this thread will be dealt with accordingly i.e. warnings and infractions and then removed because publically abusing staff members will not be tolerated.

[Kipp]

If you have a problem with certain members of staff then post in the complaints forum or PM a member of General Management - direct insults posted in this thread will be dealt with accordingly i.e. warnings and infractions and then removed because publically abusing staff members will not be tolerated.

Oh lord :O.


Anyways I think HxHD is doing good. Oh well people have their own views about HxHd

[Devil.Wont.Cry]

Oh lord :O.


Anyways I think HxHD is doing good. Oh well people have their own views about HxHd

I agree, I havent seen it this popular in ages

[HotelUser]

I agree, I havent seen it this popular in ages
You're right. These threads might have actually made HxHD more popular:)

[Titch]

If you have a problem with certain members of staff then post in the complaints forum or PM a member of General Management - direct insults posted in this thread will be dealt with accordingly i.e. warnings and infractions and then removed because publically abusing staff members will not be tolerated.

No point in that, my complaint from 2 weeks ago still hasnt been replied to.

[dogboy123]

No point in that, my complaint from 2 weeks ago still hasnt been replied to.

I think the all the AGM and nvr was away on holdiay

So maybe thts why

[FlyingJesus]

The aim of this thread was not to abuse staff or to suggest that the help desk is pointless and should be shut down, it was simply to highlight what I view(ed) as a problem. My last few posts have been suggestions on how to improve the desk and put it beyond criticism, so if people want to mindlessly flame and gibe at each other I'd appreciate if they did it elsewhere so that intelligent discussion on the matter isn't lost in the flow

[Kipp]

The aim of this thread was not to abuse staff or to suggest that the help desk is pointless and should be shut down, it was simply to highlight what I view(ed) as a problem. My last few posts have been suggestions on how to improve the desk and put it beyond criticism, so if people want to mindlessly flame and gibe at each other I'd appreciate if they did it elsewhere so that intelligent discussion on the matter isn't lost in the flow

Yeah I know, the thread has gone onto diffrent issues about HxHD.

[RareFish]

I dont beleive that HxHD is a helpdesk really as its main focal point is a lounge.

[Calvin]

I dont beleive that HxHD is a helpdesk really as its main focal point is a lounge.

Please, oh please. Its not going to work, as said in another thread.. :rolleyes:

[HotelUser]

Please, oh please. Its not going to work, as said in another thread.. :rolleyes:

This thread's not going to work. Please, lock it;).

[RareFish]

Please, oh please. Its not going to work, as said in another thread.. :rolleyes:

I wasnt putting forward that it should become a lounge eventhough the major vote are saying that it should be a lounge.

Too many arguments are forming because of the help-desk. Should be locked.

[nvrspk4]

I was at page 15 and I decided this should be locked, I was pleasantly surprised to move to the end and see that people agree.

Attacks are being made, some fair, but mostly not. It results in HxHD staff having to defend themselves and no progress will be made if you can't make complaints in a fairly unattacking way, or if you can't make them to someone with a hide like a rhino.

Also, this thread is being used as a medium for those who don't usually use the help desk to attack it and make complaints. Therefore, all complaints about the help desk that are not constructive (basically, all complaints that do not have suggested fixes - but this does not include the firing of staff) should be PMd to me. I will give you a reply within a reasonable time frame, if I cannot then I will give you a heads up that I'll have to put it on the wayside for a bit.

Thread closed.