Should HxHD be scrapped and COMPLETELY turned into a lounge?

[Hecktix]

Hi :)

The thread about Habbox Help Desk Staff inactivity has clearly shown that a lot of people have views on the current state of the Help Desk and many arguments about it are being raised there.

But for me it comes down to one thing... the desk shoudl be scrapped and turne completely into a lounge.

I know a lot of staff have been claiming the desk is actually a lounge but it isn't. The only reference to it being a lounge is in the thread posted by nvrspk in JANUARY. The name says [HxHD] Habbox Help Desk, it's referred to as habbox help desk. So cut the crap it is still a help desk!

If it was a fully-fledged lounge, there would be no need for staff (therefore the problems would be erased). This thread isn't for the discussion, that is obviously in the inactivity thread. This thread is just a poll to show whether or not people think HxHD should become the Habbox Lounge.
Thread closed by PaulMacC (Forum Super Moderator): To prevent further arguments.

[leah]

Even if it was a lounge you'd need staff to moderate the room.

[scott]

Yeah i think it should be, i thought that was the whole idea of when it was changing into a supposed "Lounge" but there really isnt the need for 13 or what ever amount of staff there is.
Obviously most the HxHD staff will vote no but yeahhh.

[Lee.Norman]

I like that idea, actually. But you would still need staff to moderate it. It would almost be the same. Just no longer classed as a help desk.

Although, occassionally some people do arrive and need genuine help. I dont see the problem with it being kept as it is. So I dont really care either way. I only go there to talk to friends. So it wouldnt make any difference to me.

[Xarea]

Even if it was a lounge you'd need staff to moderate the room.

Forgive me if i'm wrong, but that's what moderators are for? If people are misbehaving, they'll be dealt with?

[scott]

Forgive me if i'm wrong, but that's what moderators are for? If people are misbehaving, they'll be dealt with?


That is a good point, although i still think 1 or 2 "Room moderators" would be a good idea.
Since leah said one of the main jobs they do is moderate the room.


The staff aren't there for the sole purpose of helping they are room moderators mainly which is why most of the work done there now is kicking banned users and enforcing rules.

[Lee.Norman]

1 or 2 wouldnt do. Im thinking more like 6. Because people arent online or active all the time. Obviously people from different timezones, would allow it to be moderated round the clock.

[Con]

I don't think it should.
Like it's been said before, there is still a small demand for help desks.
The room has already been changed so it's more of a lounge than a desk?

hmm. I might contradict myself. Nobody really comes in genuinely needing help. It's already used as a lounge mainly. So It'd probably be better as Habbox Lounge instead. Then more competitions could be run?

[brandon]

I vote YES.

[flatface]

I think it should stay the same, there isn't a lot of fansite help desks around so it would make Habbox more unique for having one. There is also still a demand for Habbos wanting help. I think it's fine as it is for the time being!

[Calvin]

Oh here we go again, another one of the 'change HxHD into a lounge' thread. Its been decided hasnt it?

Just deal with it. Its more a lounge than a desk so yeah. :)

[leah]

Forgive me if i'm wrong, but that's what moderators are for? If people are misbehaving, they'll be dealt with?
Mods usually reply to complaints with "use the shut up button". Why should people have to use the shut up button, when people came to the room they would only be greeted with swearing and abuse.

1 or 2 wouldnt do. Im thinking more like 6. Because people arent online or active all the time. Obviously people from different timezones, would allow it to be moderated round the clock.
thats the number of SS we are striving for :P

[Lee.Norman]

There are a few Habbos needing help. Not many tbh. And most who come in are asking about real life problems. Its been said many times that its mostly a lounge. And I think making it a lounge would be a good idea. It will just like a central meeting room for Habbox users.

[scott]

I think it should stay the same, there isn't a lot of fansite help desks around so it would make Habbox more unique for having one. There is also still a demand for Habbos wanting help. I think it's fine as it is for the time being!
I dont really see the demand for habbos wanting help?? One or two a day maybe.
Even if they did most of the people in the room help it is not just the staff that are helping as seen in the other thread half the time they are AFK

[CHA!NGANG]

No it shouldn't. This exact same thing happened about 3 months ago. So management comprimised and the current Help Desk was formed. This current Help Desk is busy most of the day, and has the best possible staff. It is successful and the people complaining are either the ones banned, the ones that never go in the desk but feel they have to go along with the crowd or the ones that have a grudge against Leah. There are a few people that have been in the desk and do know what they are talking about whos view should be recognised but the rest are a bit biased.

I think it should be left as it is as there isn't anything wrong with it and people are blowing it out of proportion, and like I said the same thing happened a few months ago and you just can't please somepeople.

And the desk is a lounge. There is no point saying it isn't because it is and that is a fact so arguing against it is pointless. It is a lounge primarily and is also a place for people to get help. There are only about 11 staff at the moment, who are all great and work very hard and cutting that down even more is pointless.

And there isn't a huge demand for help, but there is still a demand. I used to help at least 5-6 people within a few hours when I was staff and that is still enough for there to be a considerable amount of people throughout the day for there to still be a Lounge/Help Desk.

[Angel-Light]

I voted yes as the ignore button and Habbo Moderators who are trained are only needed in this job.

People have the ability to think on pressing the ignore button just like we do in real life in not knowing to talk to a person if we don't wish to.

[flatface]

I voted yes as the ignore button and Habbo Moderators who are trained are only needed in this job.

People have the ability to think on pressing the ignore button just like we do in real life in not knowing to talk to a person if we don't wish to.

In reality do you think someone is actually going to press shutup? From going on what we see in HxHD they're more likely to argue back, creating a bad reputation for Habbox and making new people to the room feel unwelcome.

[Richie]

With a lounge does that mean there will be no HxHD staff

[scott]

Habbox cant control peoples behaviour, you telling someone to shut up isnt going to make them? They will continue just to annoy you. Kicking someone they will just come back to annoy you?
I was on an account recently got banned from the help desk for being "Racist" either yous dont know what the term means because i would have been banned from the hotel all together or you are just making that ban reason up.

[JACKTARD]

well if you make it a lounge, i think there should be a help desk aswell, such as immenseman's rare values help desk, which is awaiting approval

[Molly.22]

Even though not many people ask for help what if someone needs help and its just a lounge? Call it the habbox help lounge? Everyones happy. :)

[,Jess,]

In reality do you think someone is actually going to press shutup? From going on what we see in HxHD they're more likely to argue back, creating a bad reputation for Habbox and making new people to the room feel unwelcome.

People have to use the shutup button and report users breaking rules in every other room on Habbo and it works just fine. Other fansite rooms that are like lounges are very popular with a couple of room moderators and don't have arguments and swearing, I don't know why you and a few others think it would be chaos, like the Habbox community can't speak to each other without being rude :S. Actually people are more likely to try and cause problems and trouble if there are strict rules in place and if they're told what to do.

[leah]

Habbox cant control peoples behaviour, you telling someone to shut up isnt going to make them? They will continue just to annoy you. Kicking someone they will just come back to annoy you?
I was on an account recently got banned from the help desk for being "Racist" either yous dont know what the term means because i would have been banned from the hotel all together or you are just making that ban reason up.
When people are rude and get warned they generally behave, if they don't they get kicked, if they come back after this kick then they are generally better behaved, if they still remain to be abusive then they will be temp banned... that system works better than using the shut up button.
Atleast they aren't in the room and tarnishing the name of habbox if they're being banned or kicked.


well if you make it a lounge, i think there should be a help desk aswell, such as immenseman's rare values help desk, which is awaiting approval
Yeah his room is good but it only offers rare values guidance.

[Melsia]

I think it would be better as a lounge =D

[scott]

When people are rude and get warned they generally behave, if they don't they get kicked, if they come back after this kick then they are generally better behaved, if they still remain to be abusive then they will be temp banned... that system works better than using the shut up button.
Atleast they aren't in the room and tarnishing the name of habbox if they're being banned or kicked.
or if they use the shutup button (which is why the button is there and why the moderators tell you to use it..) Then they will realise no one cares and leave? :S
All the public rooms manage fine with Habbo moderators if there is a problem report it to the moderators, if they think they should be banned/warned then they will :)

[CHA!NGANG]

Public rooms manage fine yeah, but this is a guest room and will also be under habbox's name so it needs some moderation. You can't just rely on Habbo Moderators. You get people like skot who stand there and block, and then you often get other people who come in there, start swearing and being racist to cause problems.

Can I just ask, what exactly is wrong with the current System?
So staff went afk for a bit, is there anything else wrong?

[Richie]

Yeah i think some staff make up rules as they go along and it seems kind of like there trying to control some people (no offence) you know i like most of you at the helpdesk and i hope you can see were im coming from.

[HotelUser]

1 or 2 wouldnt do. Im thinking more like 6. Because people arent online or active all the time. Obviously people from different timezones, would allow it to be moderated round the clock.

Well the other thread is complaining about how staff are always AFK. So going by what that thread said we'll need more staff, because the current staff aren't always here. If there was only 6 staff there would be hardly anyone in.


Forgive me if i'm wrong, but that's what moderators are for? If people are misbehaving, they'll be dealt with?

UK mods are slow and terrible, and often don't look into situations as well as a user who is in the room all the time, and has seen the incident first hand.

If someone is harassing someone what are we going to do. Report the instigator 3 times and wait half an hour for them to get a 2 hour ban? They're just going to make a clone account and cause a mess again.

This is the internet, and a lot of teenagers we're talking about. The honor system does not work.


Habbox cant control peoples behaviour, you telling someone to shut up isnt going to make them? They will continue just to annoy you. Kicking someone they will just come back to annoy you?
I was on an account recently got banned from the help desk for being "Racist" either yous dont know what the term means because i would have been banned from the hotel all together or you are just making that ban reason up.

Sometimes we take screenshots of what the user did. If this was the case then if it was clear the user wasn't racist their ban would be lifted?

[timROGERS]

I would say personally that it should not be turned into a lounge. In my previous experience as an HxHD manager, I have found that there are still people who need help on a daily basis - if you're in there, you can always guarantee that someone will come in and need some help.

Even if you only help ten, or even just one or two people in a day, you have helped those people. It cannot be said that it is not a good thing. The help desk does not need to be scrapped at all...if you want to use it as a lounge, you by all means have the right to do this, and as far as I know, no one will stop you. And if they do, they shouldn't.

HxHD is valuable and historical service to Habbo as a whole. I beg that Habbox do not get rid of it.

Tim x

[leah]

or if they use the shutup button (which is why the button is there and why the moderators tell you to use it..) Then they will realise no one cares and leave? :S
All the public rooms manage fine with Habbo moderators if there is a problem report it to the moderators, if they think they should be banned/warned then they will :)
Not everyone would use the shut up button.
Most would argue back creating absoulte chaos, MODs take ages to reply anyway and rarely take action.

[scottish]

I voted NO

[Devil.Wont.Cry]

Voted no ;)

[Hecktix]

In reality do you think someone is actually going to press shutup? From going on what we see in HxHD they're more likely to argue back, creating a bad reputation for Habbox and making new people to the room feel unwelcome.

In all honesty, the only arguments I have seen in the desk have been between desk staff & visitors.. now if the staff are eliminated from the equation... thus not having power-to-the-head-syndrome everybody would be amicable and friendly.


well if you make it a lounge, i think there should be a help desk aswell, such as immenseman's rare values help desk, which is awaiting approval

The Rare Values Desk is a brilliant idea, someone said about the help desk being unique.. i think the rare values desk would be more so.


People have to use the shutup button and report users breaking rules in every other room on Habbo and it works just fine. Other fansite rooms that are like lounges are very popular with a couple of room moderators and don't have arguments and swearing, I don't know why you and a few others think it would be chaos, like the Habbox community can't speak to each other without being rude :S. Actually people are more likely to try and cause problems and trouble if there are strict rules in place and if they're told what to do.

Have some +rep. Brilliant post.


Yeah his room is good but it only offers rare values guidance.

In my experience of Habbo Help in the past 6 months, the majority of help required is about trading.


I would say personally that it should not be turned into a lounge. In my previous experience as an HxHD manager, I have found that there are still people who need help on a daily basis - if you're in there, you can always guarantee that someone will come in and need some help.

Even if you only help ten, or even just one or two people in a day, you have helped those people. It cannot be said that it is not a good thing. The help desk does not need to be scrapped at all...if you want to use it as a lounge, you by all means have the right to do this, and as far as I know, no one will stop you. And if they do, they shouldn't.

HxHD is valuable and historical service to Habbo as a whole. I beg that Habbox do not get rid of it.

Tim x
Come on Tim stop dreaming. Why do you think I of all people would suggest this if I didn't believe it absolutely necessary? There were days in which I would have fought for HxHD until the apocalypse but now it's just gone. You are right that it's valuable and historical, but if it carries on like it is it's going to lose the value people like you, me, Eckuii, Re-Call, Krypsis, Angel-Light, Aquae, Nvrspk4, 8Freak8, WiseBen etc put into it. They've already tried to turn it into a lounge, but come on, just let go, give in, change the name and get rid of the staff!

tbh all the hxhd staff votes will be bias so should they really be counted?

[-:Undertaker:-]

No, popularity can be achieved if enough effort and motivation is put into it. It is just going through a bad patch at the moment.

[PriceTags]

tbh all the hxhd staff votes will be bias so should they really be counted?

We're not exactly going to just put our hands up and ask to be made redundant, are we? A lounge without staff could cause all kinds of trouble, with people having arguments which won't be seen and dealt with by someone. You don't know who has voted for what anyway, and there have been more 'no' votes than help desk staff, so there is some demand. The demand for help isn't as much as it used to be, but it is still there, and the layout of the desk and the size of the department has been changed to reflect that.


No, popularity can be achieved if enough effort and motivation is put into it. It is just going through a bad patch at the moment.

Sounds fair to me. Similar to what the OP was saying about the shows department a couple of weeks back...

[flatface]

In all honesty, the only arguments I have seen in the desk have been between desk staff & visitors.. now if the staff are eliminated from the equation... thus not having power-to-the-head-syndrome everybody would be amicable and friendly.



The Rare Values Desk is a brilliant idea, someone said about the help desk being unique.. i think the rare values desk would be more so.



Have some +rep. Brilliant post.



In my experience of Habbo Help in the past 6 months, the majority of help required is about trading.


Come on Tim stop dreaming. Why do you think I of all people would suggest this if I didn't believe it absolutely necessary? There were days in which I would have fought for HxHD until the apocalypse but now it's just gone. You are right that it's valuable and historical, but if it carries on like it is it's going to lose the value people like you, me, Eckuii, Re-Call, Krypsis, Angel-Light, Aquae, Nvrspk4, 8Freak8, WiseBen etc put into it. They've already tried to turn it into a lounge, but come on, just let go, give in, change the name and get rid of the staff!

tbh all the hxhd staff votes will be bias so should they really be counted?

A lot of other votes could be bias :S, I 100% respect the opinions of people who regularly visit HxHD. Staff are obviously going to have a opinion in this aswell!

[leah]

No, popularity can be achieved if enough effort and motivation is put into it. It is just going through a bad patch at the moment.
The popularity really isn't the problem here, the desk is aways popular :P
But thanks for your optomism, Dan! :)

[Hecktix]

Sounds fair to me. Similar to what the OP was saying about the shows department a couple of weeks back...

If I remember rightly... your argument against the return of shows was the exact same as my argument here.. no interest anymore.


The popularity really isn't the problem here, the desk is aways popular :P
But thanks for your optomism, Dan! :)

She's right. The 'help desk' is thriving as a lounge, so why not push it all the way? I don't think the popularity is down to the staff, maybe two or three... but maybe that's all the staff required? No offence to help desk staff here.

[leah]

If I remember rightly... your argument against the return of shows was the exact same as my argument here.. no interest anymore.



She's right. The 'help desk' is thriving as a lounge, so why not push it all the way? I don't think the popularity is down to the staff, maybe two or three... but maybe that's all the staff required? No offence to help desk staff here.
It's hard to keep the energy in the desk positive with the amount of staff we already have. Many people enjoy causing arguments and disrupting things so in my honest opinion the number of staff nvr set out in the first place of 12 is the minimum needed. Staff can't be expected to be online all the time, the work should be shared evenly.

[Hecktix]

It's hard to keep the energy in the desk positive with the amount of staff we already have. Many people enjoy causing arguments and disrupting things so in my honest opinion the number of staff nvr set out in the first place of 12 is the minimum needed. Staff can't be expected to be online all the time, the work should be shared evenly.

With fewer members of staff (as lets face it we dont need 12 people to moderate a room) and relaxed rules a lounge would probaby have more positive energy.

People only cause arguments because of harsh rules and some staff (talking about noone inparticular, just all staff on the whole) thinking they are better than other people - it's meant in no way as an insult it's the truth, the sense of "authority" just makes people naturally feel this, when really that sense of authority is not needed.

[HotelUser]

tbh all the hxhd staff votes will be bias so should they really be counted?
All the users angry at the hxhd for other reasons (got banned or something) will also have a bias vote. So I don't see how this poll holds any legitimacy whatsoever.



With fewer members of staff (as lets face it we dont need 12 people to moderate a room) and relaxed rules a lounge would probaby have more positive energy.

People only cause arguments because of harsh rules and some staff (talking about noone inparticular, just all staff on the whole) thinking they are better than other people - it's meant in no way as an insult it's the truth, the sense of "authority" just makes people naturally feel this, when really that sense of authority is not needed.

You managed the desk at another time, a lot of elements have changed, Oli.

[dogboy123]

Oh my


Not another thread

Basically, the desk is fine as it is, it's good popularity wise, and I think its succeding

Changing it to Habbox Lounge is hardly gonna change anything, if anything its only gonna lose some visiotrs asking for help

Its not as if nobody asks for help anymore, I see loads of people asking for help, they wouldnt neccesarily come to a lounge asking for help. So theres a couple of people lost

[Hecktix]

You managed the desk at another time, a lot of elements have changed, Oli.

I managed the desk at a time when 20-40 staff were necessary to ensure a minimum of 6 staff in the desk at any time to cope with the high demand for help we were getting.

Yes David, a lot of elements have changed, thus my argument has changed.
Am I arguing using examples from the way HxHD was in 2006? No. I'm using examples from recent times.

[leah]

With fewer members of staff (as lets face it we dont need 12 people to moderate a room) and relaxed rules a lounge would probaby have more positive energy.

People only cause arguments because of harsh rules and some staff (talking about noone inparticular, just all staff on the whole) thinking they are better than other people - it's meant in no way as an insult it's the truth, the sense of "authority" just makes people naturally feel this, when really that sense of authority is not needed.
Staff don't think they're better than others? If someones rude then they are warned, if they continue they are kicked, if they come back and continue they are temp banned. It's a simple procedure which staff must enforce, enforcing rules doesn't mean they are stuck up?

Many people come in just to cause trouble so relaxing the rules and letting them create havok would do nothing but make things 10 times worse.

[HotelUser]

I managed the desk at a time when 20-40 staff were necessary to ensure a minimum of 6 staff in the desk at any time to cope with the high demand for help we were getting.
Yes so by having a smaller moderation team even less people would show up. Look at the ratio you have me. 30 staff only puts 6 online at once? We'd need a lot of staff to have a sufficient amount of moderators.


Yes David, a lot of elements have changed, thus my argument has changed.
Am I arguing using examples from the way HxHD was in 2006? No. I'm using examples from recent times.
I would think you'd need to spend a considerable amount of time in the desk, to be sure the drastic measures you're purposing are actually required. It is seldom that I see you in the desk, oli. I saw you in today, for the first time in a long time, and you stood in the door and got autokicked.

[marriott0.01]

The Habbox Help Desk shouldn't be completely scrapped but I do say that it should become more informal and not be called a help "desk" as it sounds too formal.

The help aspect should be still there, because a lot of people on Habbo still need a lot of help and they need to know the help is there.

Informality could be introduced, but the staff activity shouldn't effect the change, it should be the change of visitors, if people are more coming in for a good time, and to relax, then yes it should evolve into a more informal help "lounge" but still you get the few that come in to get help.

So for that reason and that reason only, I am going to say that the HxHD should not be scrapped but should evolve into a less formal help room.

[Hecktix]

Staff don't think they're better than others? If someones rude then they are warned, if they continue they are kicked, if they come back and continue they are temp banned. It's a simple procedure which staff must enforce, enforcing rules doesn't mean they are stuck up?

Many people come in just to cause trouble so relaxing the rules and letting them create havok would do nothing but make things 10 times worse.

Didn't say staff were stuck up. Just said the authority goes to people's heads.. afterall they are mainly young..

I guaruntee you if you trialed more relaxed rules for a month, you'd have less turmoil.


Yes so by having a smaller moderation team even less people would show up. Look at the ratio you have me. 30 staff only puts 6 online at once? We'd need a lot of staff to have a sufficient amount of moderators.
I would think you'd need to spend a considerable amount of time in the desk, to be sure the drastic measures you're purposing are actually required. It is seldom that I see you in the desk, oli. I saw you in today, for the first time in a long time, and you stood in the door and got autokicked.

You don't get me, our staff weren't required to moderate, you could have one or two SS with rights in the room for that, the staff were required to HELP people, which isn't required anymore, where the few moderators are, but not 12!

I do come to the desk, but quite frankly most of the time there is nobody in there who I want to have a conversation with.. so I stand or sit and I watch :)
Apart from the occasional argument HxHD is a wonderful environment.. just not a help desk so lets get rid of the pretence and make it a fully fledged lounge!

I'm not criticising the god damn room, just saying

[leah]

You don't get me, our staff weren't required to moderate, you could have one or two SS with rights in the room for that, the staff were required to HELP people, which isn't required anymore, where the few moderators are, but not 12!

we would need staff in there at all times though, apart from during the night (although we have two international staff who are in until the early hours of the morning) meaning that those two staff that you're proposing would need to be in there for all that time?
The staff are fine as they are now.

[HotelUser]

Didn't say staff were stuck up. Just said the authority goes to people's heads.. afterall they are mainly young..

I guaruntee you if you trialed more relaxed rules for a month, you'd have less turmoil.



You don't get me, our staff weren't required to moderate, you could have one or two SS with rights in the room for that, the staff were required to HELP people, which isn't required anymore, where the few moderators are, but not 12!

I do come to the desk, but quite frankly most of the time there is nobody in there who I want to have a conversation with.. so I stand or sit and I watch :)
Apart from the occasional argument HxHD is a wonderful environment.. just not a help desk so lets get rid of the pretence and make it a fully fledged lounge!

I'm not criticising the god damn room, just saying

When people cause trouble now, they bring friends, and we're constantly kicking 4 users at once. Much easier with other staff to help.

Also by having more staff there's more people to get the desk on the popular list. Infact, I wouldn't mind having more staff. Maybe even 20.

And actually, (I'm going to go on like these are actually real users, and not forum users making clones to see how good we are are helping, being active, because I wouldn't want to ruin their cover!), there's been lots of users asking for help today. So why close the help section at all :)?

[Hecktix]

we would need staff in there at all times though, apart from during the night (although we have two international staff who are in until the early hours of the morning) meaning that those two staff that you're proposing would need to be in there for all that time?
The staff are fine as they are now.

You don't need staff all the time!!!!!!

Guests don't need BABYSITTING.

[HotelUser]

You don't need staff all the time!!!!!!

Guests don't need BABYSITTING.

This is the internet, and the honor system does not work here.

[Hecktix]

This is the internet, and the honor system does not work here.

Yes it does.
Tbh if there were no staff there would be nobody to argue with, it would be a friendly environment.

Give it a trial then say that :)

[leah]

You don't need staff all the time!!!!!!

Guests don't need BABYSITTING.
evidently they do, if you were in as much as I am you would see how many guests cause arguments and abuse other guests, if staff werent there to stop it it could escalate further and visitors would feel unwelcome and get a very negative image of habbox.

Yes it does.
Tbh if there were no staff there would be nobody to argue with, it would be a friendly environment.

Give it a trial then say that :)
Staff aren't the ones arguing? Guests abuse other guests or make racist comments so the staff tell them to stop, basically they do their job.

[Titch]

My only imput to this thread is change name to Habbox Help Lounge insted of Desk becuase desk sounds to formal.

[HotelUser]

My only imput to this thread is change name to Habbox Help Lounge insted of Desk becuase desk sounds to formal.

Don't mess with a good thing mate;).

[Mint]

Me vote yes bruv.

[-:Undertaker:-]

I think by removing staff you would make the place sink into a more dead mood. Maybe HxHD could try a scheme which involves respected members of the forum and some respected staff members from other departments to help and/become staff.

It is worth a try because if it doesn't work you can always change it back. :)

[Melsia]

I think that a lot of people who go in there don't like it when someone comes in and starts acting in an abusive way, whether they're staff or not they will often try to stop the person acting this way. This suggests that without moderation staff the desk may still be a pleasant environment.
I could be completely wrong though, just my opinion.

[Blinger1]

Do people use Help Desks very much still? I remember back when i played they were popular..

I think 'we' (habbox) should just make a chill out room.

[leah]

I think by removing staff you would make the place sink into a more dead mood. Maybe HxHD could try a scheme which involves respected members of the forum and some respected staff members from other departments to help and/become staff.

It is worth a try because if it doesn't work you can always change it back. :)
Theres nothing wrong with the staff now?


I think that a lot of people who go in there don't like it when someone comes in and starts acting in an abusive way, whether they're staff or not they will often try to stop the person acting this way. This suggests that without moderation staff the desk may still be a pleasant environment.
I could be completely wrong though, just my opinion.
If regular people without rights tell someone to stop being abusive do you really think they will listen? People listen to staff because they have authority, if a guest tells another guest what to do it usually results in arguments.

[-:Undertaker:-]

I didn't mean remove the staff, I mean add to it, make it of mixed abilities to keep with the changing times on Habbo. :)

[leah]

I didn't mean remove the staff, I mean add to it, make it of mixed abilities to keep with the changing times on Habbo. :)
OIC, atm we go on recommendations, which is quite a good way of picking staff.

[GommeInc]

After chatting discretely with Leaahh., it would appear that this thread is focusing towards getting rid of the staff if anything. The staff should stay.

In my opinion, a lounge would be kinda cool. It opens up boundaries because the necessity of a help desk has sort of died out since the FAQs got updated with loads of important information, missing the odd few bits of info focusing on user based functions that Habbo can't really describe i.e. stacking. But this doesn't mean staff should be kicked out of the "job" due to the "help" bit becoming less important - If it was just a lounge, it would be chaos if any of the fansite/club lounges were anything to go by when I last played.

So a lounge = Good idea.
No staff = Bad idea.

[camera]

Like trade rooms, there should be 1 or 2 staff to watch the room. Somehow im sure there'll be HxHaters coming shouting abuse and all that. Anyways i voted yes for the sake of voting.

Oh and i just saw the room lol im sure ive seen better ones in the past.

[nvrspk4]

Initially, I thought of making the entire place a lounge/help desk with no bar, just staff around to help out and chill out, making them integrate more with the desks.

Jaiisun convinced me to alter that a little bit and instead minimize the help desk portion, leaving it there but small.

I think the hybrid portion works better, and staff are absolutely necessary. Staff form the core of the popularity, people come in when staff are there. If it was solely a chill-out room with no staff, its popularity would fluctuate at best, but someone would need to get a bunch of friends together and intentionally go to HxHD for it to become popular.

With this, staff members are around and other single people drop by and can have a chat.

I also set the number at 12 for a reason, it stops the staff from getting too high and stopping staff being the only ones who attend. However having 6 staff is also unrealistic because these 6 staff won't always be online.

[Molly.22]

Initially, I thought of making the entire place a lounge/help desk with no bar, just staff around to help out and chill out, making them integrate more with the desks.

Jaiisun convinced me to alter that a little bit and instead minimize the help desk portion, leaving it there but small.

I think the hybrid portion works better, and staff are absolutely necessary. Staff form the core of the popularity, people come in when staff are there. If it was solely a chill-out room with no staff, its popularity would fluctuate at best, but someone would need to get a bunch of friends together and intentionally go to HxHD for it to become popular.

With this, staff members are around and other single people drop by and can have a chat.

I also set the number at 12 for a reason, it stops the staff from getting too high and stopping staff being the only ones who attend. However having 6 staff is also unrealistic because these 6 staff won't always be online.

This does make sence. I'm glad the staff are staying as there all so nice. :)

[scott]

Initially, I thought of making the entire place a lounge/help desk with no bar, just staff around to help out and chill out, making them integrate more with the desks.

Jaiisun convinced me to alter that a little bit and instead minimize the help desk portion, leaving it there but small.

I think the hybrid portion works better, and staff are absolutely necessary. Staff form the core of the popularity, people come in when staff are there. If it was solely a chill-out room with no staff, its popularity would fluctuate at best, but someone would need to get a bunch of friends together and intentionally go to HxHD for it to become popular.

With this, staff members are around and other single people drop by and can have a chat.

I also set the number at 12 for a reason, it stops the staff from getting too high and stopping staff being the only ones who attend. However having 6 staff is also unrealistic because these 6 staff won't always be online.
The desk is popular just now..not because of the staff being there cause most of the time there is only 3/4 there but because the regular visitors go there and people come in i dont see why getting rid of the staff would stop people coming in..

[Rock]

The desk is popular just now..not because of the staff being there cause most of the time there is only 3/4 there but because the regular visitors go there and people come in i dont see why getting rid of the staff would stop people coming in..

Me too to be honest. It seems to be just a case of them being there to talk to, and they don't have to be staff to do that.

[dogboy123]

But people still do come for help, so we are needed

[Rock]

But I am sure many people are also capable of handling such questions even if they are not staff. I am sure that some people are better at answering these questions than some of the staff.

If it became a lounge then people would not ask questions as frequently.

[dogboy123]

But I am sure many people are also capable of handling such questions even if they are not staff. I am sure that some people are better at answering these questions than some of the staff.

If it became a lounge then people would not ask questions as frequently.

exactly, we get visitors out of it being a help desk, then maybe they might get intrested in habbox

If it was a lounge then only people who knew about habbox would go

[flatface]

But I am sure many people are also capable of handling such questions even if they are not staff. I am sure that some people are better at answering these questions than some of the staff.

If it became a lounge then people would not ask questions as frequently.

We want to encourage people to ask questions and ask for help, not discourage them.

[Rock]

I never said we should discourage them.

They can still ask questions but not have to focus on asking people behind a desk.

[scottish]

Lol at another fact about help desk, i'm being threatened of "forum disciplinary action" because i reload in HxHD lols

[flatface]

I never said we should discourage them.

They can still ask questions but not have to focus on asking people behind a desk.

That never happens anyway, generally people who need help normally enter the room shouting 'I NEED HELP' rather then going up to the desk.

[Rock]

That never happens anyway, generally people who need help normally enter the room shouting 'I NEED HELP' rather then going up to the desk.


Yes and people who aren't help desk staff help aswell. I can't see the point of "Help Desk" staff, but I can see the point in room moderators. :eusa_wall

[dogboy123]

Is a name change really gonna benifit the dept as a whole?

Is there really any need?

[Richie]

Initially, I thought of making the entire place a lounge/help desk with no bar, just staff around to help out and chill out, making them integrate more with the desks.

Jaiisun convinced me to alter that a little bit and instead minimize the help desk portion, leaving it there but small.

I think the hybrid portion works better, and staff are absolutely necessary. Staff form the core of the popularity, people come in when staff are there. If it was solely a chill-out room with no staff, its popularity would fluctuate at best, but someone would need to get a bunch of friends together and intentionally go to HxHD for it to become popular.

With this, staff members are around and other single people drop by and can have a chat.

I also set the number at 12 for a reason, it stops the staff from getting too high and stopping staff being the only ones who attend. However having 6 staff is also unrealistic because these 6 staff won't always be online.


Not all 12 are online either, but i know there would be more of a chance for a greater amount of staff to be online at once, but 90% of the time the 12 staff members are online at the same time, so it doesnt make a huge difference.

One Reason why sometimes i dislike the helpdesk is the staff abuse there rights, i got told off and warned by a fellow staff member for saying "That guy is abusing a habbo bug/glitch" apparently i was harrasing him, i do not think i should of got warned for this, i know this is not the place to argue this but i just am making a valid point why some dont like the helpdesk, the staff need to be more relaxed, since now the helpdesk is so strict i need to double check what i say before i say anything incase i get in trouble by staff.

I Also think it should be made that super staff must get managements aproval if they want to ban someone as sometimes the super staff might not have a decent excuse and perhaps they think they can ban someone for anything because they think they have the power.

The One reason what is wrong with the helpdesk is staff being so power hungry (dont get me wrong not all are like this) just the few and im sure they know who they are.

[Rock]

Is a name change really gonna benifit the dept as a whole?

Is there really any need?

Its just a change of name. Its a complete change of what it is and what it represents.

[dogboy123]

Its just a change of name. Its a complete change of what it is and what it represents.

But we all know tht its more of a social room, so why is there a need to change the name

Just to please some people?

[flatface]

Yes and people who aren't help desk staff help aswell. I can't see the point of "Help Desk" staff, but I can see the point in room moderators. :eusa_wall

Help Desk staff are room moderators to some extent :P

[leah]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion. :)

[flatface]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion. :)

I express the same opinion.

[Lee.Norman]

In all fairness, you would want staff to stay, as its your job. Im saying that, because others will be thinking it.

But in all honesty, whether its a help desk or a lounge, staff will still be needed. Theres always arguments and problems, and staff are needed to moderate the room.

[Richie]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion. :)


I agree in some sence but the staff at the moment are recognized as helpdesk staff, hence help, yes they do help when questions are asked but they are asked very rearly, i recognize the staff more as room moderaters than helpdesk staff, as they moderate the room more than anything, like asking someone to not block is being a moderater, kicking someone is moderating, i hope the staff would at least agree with me on that, but dont get me wrong like i said in recent posts, most of the staff are great, its just the few and if there is a lounge im assuming there will be still jobs for people as room moderaters so the person who made this thread is'nt really saying get rid of staff, perhaps he/she is trying to correct the context of what way you talk about helpdesk staff.

[leah]

In all fairness, you would want staff to stay, as its your job. Im saying that, because others will be thinking it.

But in all honesty, whether its a help desk or a lounge, staff will still be needed. Theres always arguments and problems, and staff are needed to moderate the room.
Nah, Im not being biased, it clearly wouldn't work.
Yeh it would need staff, a lot more than 2 or 3 which is what as been suggested.

[Rock]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion. :)

Continue..?

Why would it be disastrous? The only time when Help Desk Staff are actually needed is when someone is banned or is causing havoc. People are perfectly capable of answering questions that other people ask, staff or not.

[leah]

Continue..?

Why would it be disastrous? The only time when Help Desk Staff are actually needed is when someone is banned or is causing havoc. People are perfectly capable of answering questions that other people ask, staff or not.
well if the help desk was scrapped the questions wouldn't be asked... so I don't really understand how you can suggest getting rid of it, but then go to say staff aren't needed to help?
Yeh... staff are needed to kick people and stop trouble occuring, good point, thats what ive been saying this whole time. Theres always people willing to take advantage of a place with no rules or authority figures.

[Netaxes]

Im not sure why people are all ina fuss about the HxHD. You can still come in and chill like a lounge, but we offer help to people who need it? The only difference between a lounge and a help desk is a lounge doesn't offer help. It doesn't even really look like a help desk, with the small staff area, compared to other help desks. Not really sure why people are arguing?

[Alkaz]

Wouldnt it be best to have a lounge with a row of stickies around the top of the room all with Q+A to different Q's that people may need to know and if they dont answer their questions, have some stickies pointing them in the direction of the HHT, Guides, etc etc. That way the 'lounge/desk' will be a lounge but still able to help people?

[Dentafrice]

Why not **** both of your ideas, and not turn it into a desk.. or a lounge.

Don't have a desk. And don't make it into just a lounge. Turn it into a "Help Center".

That way you don't have to call it just a lounge, but it can also be used for help.

Then you don't have the feeling that you have to walk up and sit at the desk, and only ask the staff for help, you can ask it across the entire room.

From when I've lurked in there recently, and the past, it's like the only reason people become HxHD staff is so they can sit behind the desk and "look cool", when half of the time they are away.. sitting on the little chairs.

Or of course those with rights are being uber cool and dancing on the bars.. (what is this, 2005? I mean we've got all these cool effects and cars, etc.. and you're doing the cool move of dancing on the bars).

Half the time, from what I've seen, it's the users outside the bars helping more then the staff inside.. they're always the one complaining someone needs to shutup, or is banned, or kicking people.. not helping.

And half the time the people outside the bar (non-staff) that are helping, end up pissing one of the HxHD staff off and getting kicked and banned.

-----------

You don't need 15 staff to moderate a room, you really don't need that many at all. When there is problems, you don't need 7 people in the room to kick one person.

Maybe 5 volunteer people, that are handled not by a forum department.. or not by anything other then being a volunteer on Habbo.

That's my 10 cents.

[leah]

Why not **** both of your ideas, and not turn it into a desk.. or a lounge.

Don't have a desk. And don't make it into just a lounge. Turn it into a "Help Center".

That way you don't have to call it just a lounge, but it can also be used for help.

Then you don't have the feeling that you have to walk up and sit at the desk, and only ask the staff for help, you can ask it across the entire room.

From when I've lurked in there recently, and the past, it's like the only reason people become HxHD staff is so they can sit behind the desk and "look cool", when half of the time they are away.. sitting on the little chairs.

Or of course those with rights are being uber cool and dancing on the bars.. (what is this, 2005? I mean we've got all these cool effects and cars, etc.. and you're doing the cool move of dancing on the bars).

Half the time, from what I've seen, it's the users outside the bars helping more then the staff inside.. they're always the one complaining someone needs to shutup, or is banned, or kicking people.. not helping.

And half the time the people outside the bar (non-staff) that are helping, end up pissing one of the HxHD staff off and getting kicked and banned.

-----------

You don't need 15 staff to moderate a room, you really don't need that many at all. When there is problems, you don't need 7 people in the room to kick one person.

Maybe 5 volunteer people, that are handled not by a forum department.. or not by anything other then being a volunteer on Habbo.

That's my 10 cents.
Staff don't sit behind the desk all the time, they dont go inactive behind there either :S
People are allowed to ask for help across the room too?
and staff dont kick people because they don't like them...
people are only kicked if they rule break.
Where have you got this from? Have you even been in the desk?

[Bevvie]

Whenever i go in the staffs are active and help people, they only kick people that are breaking the rules etc.

[Dentafrice]

Staff don't sit behind the desk all the time, they dont go inactive behind there either :S
People are allowed to ask for help across the room too?
and staff dont kick people because they don't like them...
people are only kicked if they rule break.
Where have you got this from? Have you even been in the desk?
Have I ever been in the desk? Of course I have, I used to be SS there, many times ;)

I admit, I haven't been in there more then twice in the last month. Haven't noticed this new "easter layout".

I do remember that 90% of the time, on the layout with the chairs behind the bar, that was the ultra cool staff inactive area.

If staff don't sit behind the desk, or are not there most of the time, why even have the desk?

I've noticed quite a bit of kicking because of either dislike, or had a little personal "pissoff" by someone, because they were jealous they were either helping more then them, or took someone they were trying to help, unless that's a new rule?

So many staff here helping.. if I was new, and didn't know what to do, I'd have no clue who the hell to ask.

http://img.skitch.com/20090408-fdkhppb2bj663mic9mxxrbi7dw.png

[dogboy123]

We dont kik people because they swear

If its directed at sum1 then we may give a warning then kik

Some people are banned

You cut out the text, we were helping.

[Dentafrice]

The point was a screenshot of the desk, thanks.

[dogboy123]

If you'd read the thread, its been said many times that staff dont have to be behind the desk

Maybe we're encouriging people to help, so we can see whos worth of recs?

[leah]

Staff go behind the desk, just not always, the whole point of the desk being smaller was so that the staff could go into the main room and socialise with the visitors.
Normally people come in and ask for help, it doesn't matter where staff are to help them.
No one was kicked for helping someone so I really have no idea of what you're going on about.

[Lee.Norman]

Nah, Im not being biased, it clearly wouldn't work.
Yeh it would need staff, a lot more than 2 or 3 which is what as been suggested.

I agree. Like I said at the start of the thread. IF it became a lounge, at least 6 moderators would be needed.


Im not sure why people are all ina fuss about the HxHD. You can still come in and chill like a lounge, but we offer help to people who need it? The only difference between a lounge and a help desk is a lounge doesn't offer help. It doesn't even really look like a help desk, with the small staff area, compared to other help desks. Not really sure why people are arguing?

People are arguing, probably because they are bored.

Yes, the help desk is used more as a lounge than a help desk. And not many people come in asking for help. But if the desk became a lounge, I can only see a few minor differences.
- No staff area
- Fewer staff
- Nobody is obliged to help anyone
So I cant see it being beneficial to anyone by making it a lounge.

As for 'inactive staff' and kicking because of personal issues. I occassionally see someone inactive whilst in the staff area. But they always say BRB, and stand facing the wall. How can you possibly complain about someone going on BRB for a short period of time!?
And I have only ever seen one person kicked because of a personal argument. And thats because he was banned from the room, but repeatedly came back. So after a long time, the staff gave up kicking him. Until some kind of personal argument happened. (I dont know what. Nothing was said it the room.). Then Leah started to kick him again. But after all, he was banned anyway.

Why go through the hassle of changing the room, and staff structure, when it will make almost no difference. Except the few people that need help, might not get it.

[dogboy123]

http://uploadpicz.com/images/GIKTHB2.png (http://uploadpicz.com)

Would that girl be asking for help if it was a lounge

And look how active the staff are :rolleyes:

[Nixt]

HxHD is something that has been with Habbox for as long as most people can remember. I feel that with enough reform and effort HxHD can become as popular as it once was. To be fair, when I was HxHD staff although you did get people come in for help it has always had a lounge / chill out room feel to it.
I do however think a Habbox lounge is an excellent idea, however I feel it should be kept separate from HxHD. I think if a member of the general management team were to make a Habbox Lounge and if the (A)GMs, Department Managers etc were seen in their regularly Habbox have a very real capabilitiy of creating one of the most regularly popular rooms on Habbo. It would of course require room moderation and, to start with, a considerable effort from staff members to appear in there and create a fanbase for the room but I feel it is something that could really lift off of the ground.

[leah]

HxHD is something that has been with Habbox for as long as most people can remember. I feel that with enough reform and effort HxHD can become as popular as it once was. To be fair, when I was HxHD staff although you did get people come in for help it has always had a lounge / chill out room feel to it.
I do however think a Habbox lounge is an excellent idea, however I feel it should be kept separate from HxHD. I think if a member of the general management team were to make a Habbox Lounge and if the (A)GMs, Department Managers etc were seen in their regularly Habbox have a very real capabilitiy of creating one of the most regularly popular rooms on Habbo. It would of course require room moderation and, to start with, a considerable effort from staff members to appear in there and create a fanbase for the room but I feel it is something that could really lift off of the ground.
The desk is popular :S:S
we get loads of people in every day
its been full today and it was full yesterday lol
I dont see the point in making hxhd and a lounge as the lounge would be popular and hxhd would only have a few people who would visit it, making the department doomed.

[scottish]

HxHD is something that has been with Habbox for as long as most people can remember. I feel that with enough reform and effort HxHD can become as popular as it once was. To be fair, when I was HxHD staff although you did get people come in for help it has always had a lounge / chill out room feel to it.
I do however think a Habbox lounge is an excellent idea, however I feel it should be kept separate from HxHD. I think if a member of the general management team were to make a Habbox Lounge and if the (A)GMs, Department Managers etc were seen in their regularly Habbox have a very real capabilitiy of creating one of the most regularly popular rooms on Habbo. It would of course require room moderation and, to start with, a considerable effort from staff members to appear in there and create a fanbase for the room but I feel it is something that could really lift off of the ground.


Help desks will never be what they used to be.

[Titch]

The desk is popular :S:S
we get loads of people in every day
its been full today and it was full yesterday lol
I dont see the point in making hxhd and a lounge as the lounge would be popular and hxhd would only have a few people who would visit it, making the department doomed.

yo have just backed up every1 elses point that a lounge wud be better.

[buttons]

the fact you've got 3 perm banned habbo's in the lounge kind of shows you're a fail

oh and lmao at "helping that girl" THAT GIRL IS PERM BANNED

[flatface]

yo have just backed up every1 elses point that a lounge wud be better.

No she didn't, she backed up the point that it should be left as a Help Desk and a lounge, exactly what it is now basically.

[Nixt]

The desk is popular :S:S
we get loads of people in every day
its been full today and it was full yesterday lol
I dont see the point in making hxhd and a lounge as the lounge would be popular and hxhd would only have a few people who would visit it, making the department doomed.

I am not saying the Desk isn't popular, I just mean in terms of what I have read and seen when I've been in there on the admittedly rare occasion, it has not been as popular as much as I remember it used to be. There was a period where it was a challenge to get in on a regular basis.
I think Habbox should get a lounge separate to the HD because this merger has not really had the impact on Habbo that I think a lounge could create. I am not criticising the Help Desk nor it's staff - as I have said I feel it is a very central part of Habbox.

[Richie]

http://uploadpicz.com/images/GIKTHB2.png (http://uploadpicz.com)

Would that girl be asking for help if it was a lounge

And look how active the staff are :rolleyes:

No disrespect to you or any other HxHD Staff but you could of easily said everyone go behind the desk so i can take screenie to post on the forum, just saying it is a possiblity

[leah]

the fact you've got 3 perm banned habbo's in the lounge kind of shows you're a fail

oh and lmao at "helping that girl" THAT GIRL IS PERM BANNED
as I have said many times now the matter is being discussed with nvr.

No disrespect to you or any other HxHD Staff but you could of easily said everyone go behind the desk so i can take screenie to post on the forum, just saying it is a possiblity
lmao are you seriously suggesting that?

[buttons]

yeah it's funny they only ever go behind the desk when they're getting moaned at by OTHER PEOPLE THAT AREN'T STAFF, THEN they take a screenie.

[dogboy123]

We were behind the desk..

Nothing promted us to do it..

[Richie]

lmao are you seriously suggesting that?

Yes it is a possibility.

[tm]

Helpdesks aren't what they were and the main reason people 'use' them is to chat to others, not to get help. Keep staff to maintain order in the room but just call it a chill-out room and put it in the chat/chill category.

With the official Habbox room tag it could be pretty popular and because it'll be one of the few rooms which aren't 'URSOSEXY OMG SXX HERE 4 BEDZ HORNI GURLZ 4 HIRE MIDNIGHT DREAMS' in that category, it should make a nice change for everyone.

How about I float this idea out there: Make another room. Habbox chat/chill room (okay, the name needs work) and KEEP the helpdesk for bit. See if the chat/chill works, replace helpdesk if that's what you want.

[Robbie]

Yes it is a possibility.

Someone would have seen whoever asking everyone to go behind the bars and printscreened it and put it on here.

[buttons]

LMAO HOW CORRUPT.
josh just perm banned harry (no temp ban) for saying "u may be something behind ur hxhd tags but you're N O T H I N G" and perm banned him. gd 1 lol.

[dogboy123]

LMAO HOW CORRUPT.
josh just perm banned harry (no temp ban) for saying "u may be something behind ur hxhd tags but you're N O T H I N G" and perm banned him. gd 1 lol.

Bans arent discussed with public.

[buttons]

tough lol WHAT YA GONNA DO
wasn't discussin was just sayin how lame it was

[Richie]

Someone would have seen whoever asking everyone to go behind the bars and printscreened it and put it on here.


You can use the wisper tool, there is also other ways to cantact each other via pm or via msn.

[dogboy123]

Maybe there are other reasons.

And its against the rules :rolleyes:

[Robbie]

You can use the wisper tool, there is also other ways to cantact each other via pm or via msn.

I think you're thinking a bit too deep :P

[Angel-Light]

All the staff will say no anyway as they don't want to lose their jobs. I do think that screenie has been staged as a lot of them are friends of the staff members rather than actual people who needed help?

[scottish]

If someone is going to HxHD just to cause trouble/annoy people then they should be permed :S

and clearly that was his intention.

[dogboy123]

You can use the wisper tool, there is also other ways to cantact each other via pm or via msn.

Seriosly, to prove to a forum that we're active behind a desk

[leah]

yeah it's funny they only ever go behind the desk when they're getting moaned at by OTHER PEOPLE THAT AREN'T STAFF, THEN they take a screenie.
no Jen, taking a screenie to prove the desk is popular and staff do help.
AGAIN they dont need to be behind there at all times.

Someone would have seen whoever asking everyone to go behind the bars and printscreened it and put it on here.
:love3:

You can use the wisper tool, there is also other ways to cantact each other via pm or via msn.
Well if you really think thats what happened then believe it, but yeh it really wasn't.

[Richie]

I think you're thinking a bit too deep :P


Maybe a pm is too deep but msn or Wisper is not.


Leah im not saying it did happen as i have no proof but im saying it is a possibility

[Lee.Norman]

Yeah Richie... Its possible. But I doubt it.
Besides, even IF it was planned. Its not like there is never active staff behind the desk. And people would know that, if they went in to HxHD often enough.

Just last night, there were seven staff members in the room. And four of them were behind the desk. And only one (who wasnt in staff area) was inactive.

HxHD is fine. Leave it as it is.

[leah]

All the staff will say no anyway as they don't want to lose their jobs. I do think that screenie has been staged as a lot of them are friends of the staff members rather than actual people who needed help?
No they aren't loads of people have come in today that haven't been in before and have asked for help and got it.

Yeah Richie... Its possible. But I doubt it.
Besides, even IF it was planned. Its not like there is never active staff behind the desk. And people would know that, if they went in to HxHD often enough.

Just last night, there were seven staff members in the room. And four of them were behind the desk. And only one (who wasnt in staff area) was inactive.

HxHD is fine. Leave it as it is.
yeah but a lot of the people posting dont go in that often.

[Alkaz]

Wouldnt it be best to put stickies around the room with helpful tips etc and keep the layout the same and just change it to a lounge? The occasional member of staff can use the desk, people get the help from stickies, people happy cause its a lounge.

[Richie]

Yeah Richie... Its possible. But I doubt it.
Besides, even IF it was planned. Its not like there is never active staff behind the desk. And people would know that, if they went in to HxHD often enough.

Just last night, there were seven staff members in the room. And four of them were behind the desk. And only one (who wasnt in staff area) was inactive.

HxHD is fine. Leave it as it is.


Yes its possible but im not saying they did it and thats kinda weird the staff are normaly dead, but the majority of them try do there job as a room moderater as best as they can.

[Lee.Norman]

yeah but a lot of the people posting dont go in that often.

EXACTLY!
So whether its a HxHD or Lounge makes no odds to them. And they are basing their arguments on other peoples comments, and not personal experience.

[scottish]

When someoen goes in a room though, they don't exactly look at every sticky before going out?

I know if there wasn't staff in there and i needed help, i wouldn't look at every sticky i'd just go elsewhere..

[Richie]

yeah but a lot of the people posting dont go in that often.


Thats just making assumtions the majority of the people posting in this thread are either staff or are normaly in the helpdesk.

[Lee.Norman]

When someoen goes in a room though, they don't exactly look at every sticky before going out?

I know if there wasn't staff in there and i needed help, i wouldn't look at every sticky i'd just go elsewhere..

Very true. I dont look at stickies unless someone tells me to (Game rules, etc).

[le harry]

Never really saw how bad the staff were until tonight (apart from omgmatt). Dogboy123 is useless, only words that i've ever seen him say are 'don't be rude' and :Mobile is a little ban happy.

[Mathew]

I haven't replied to any of these threads concerning HxHD, being thinking of what is best to say. Now obviously I'm gonna support HxHD as I've been there for months now.

The thing is, most replies to these threads are by people who hardly visit the desk and they are based on things they have heard. It seems to me (right now) people are FINDING THINGS to complain about.

Now if you're in the HxHD as much as I am, you will know that the desk is quite regularly on yellow and sometimes orange. The changes made in the New Year with the layout and such were very important as they gave the room a more relaxed atmosphere. Those changes were INTENDED to make it look more of a lounge and not a so-called "desk". The desk is still there, as it's a Help "Desk", but it is more geared towards the lounge and relaxation.

If you were a new Habbo looking for help, would you visit the Habbox Lounge (all the other lounges you've seen are emo / freak / geek lounges) or would you visit the Habbox Help Desk. Which sounds more friendly? So you go in the HxHD and there is a few chairs and some stickies on the wall (all the other stickies you've seen have rude messages on them). When you're stuck on a maths question in school, do you find it easier to read the example which generally makes things more confusing, or would you call your teacher over so they can talk it through?

The Habbox Help Desk has staff on hand ALL DAY to answer questions, hence why we have staff in several time-zones.

If the HxHD was changed into a lounge, you're getting rid of the Help aspect, and I think that that is totally killing a part of Habbox. The HxHD has been around for years (I'm someone to preserve history) and it seems silly to throw something good away. The desk is popular with people chatting, and even if you help 2 or 3 people a day, that's 2 or 3 people better off. If you don't like the desk, don't go in it. If you like it - well thanks for your support.

The desk is geared towards a lounge theme for people to stay and chat, but there is help there if you want it. If it's the staff that's the problem - PM Bomb-Head to sort it out. Take a look at HFFM's lounge. The name is called "The Lounge!" yet there is a desk half the size of the room for staff to go in and OFFER HELP. Quite frankly I don't see the point in offering help in a Lounge, but that's just me.

Plus, why throw away all the staff's Habbo knowledge and have them moderate a room? It seems to me that people are TRYING to find something wrong, which has been proven with the screenshot Ben posted earlier.

I've just been behind the desk for around 20 minutes and at least 5 people have been in wanting help and advice. I've had a nice conversation with some forum members, which has been interesting to see their points of view. My question is: why throw away a good thing?

(By the way.. arguments aren't gonna get anyone anywhere.. heated discussion is a better term.. :P)

Thanks.

[dogboy123]

Never really saw how bad the staff were until tonight (apart from omgmatt). Dogboy123 is useless, only words that i've ever seen him say are 'don't be rude' and :Mobile is a little ban happy.

*blush

dogboy123*

Sorry if you cant obey the rules

[le harry]

You will be sorry. *shakes fist*

[Richie]

The thing is, most replies to these threads are by people who hardly visit the desk and they are based on things they have heard. It seems to me (right now) people are FINDING THINGS to complain about.


Again Most of this posts are from regular helpdesk users, i know not all people are from the helpdesk but the majority are.

[buttons]

well i think the poll proves it would be better as a lounge (the original argument). Everyone's opinions count so can't really use the excuse as "people are never there"

[Hecktix]

But we all know tht its more of a social room, so why is there a need to change the name

Just to please some people?

Because MOST people DON'T. The Habbox community know it's used as a social room but newbies don't.


Wouldnt it be best to have a lounge with a row of stickies around the top of the room all with Q+A to different Q's that people may need to know and if they dont answer their questions, have some stickies pointing them in the direction of the HHT, Guides, etc etc. That way the 'lounge/desk' will be a lounge but still able to help people?

Superb idea.

Again the problem has been transformed by Leahh & her cronies...

It's not an OMGWEHATEHXHD&ALLTHESTAFFARECRAP thread.

It's an idea to IMPROVE the presence of Habbox on Habbo, cause sometimes you go in the help desk and you just don't wanna know there is so much crap going on.

Change the name at least :)

Do what the people say, poll says people want lounge.

[scottish]

well i think the poll proves it would be better as a lounge (the original argument). Everyone's opinions count so can't really use the excuse as "people are never there"

Because a member makes a poll doesn't mean its up for vote lol? If nvr or sammeth etc made a poll, then fair do's but as its a normal member nothing needs to be changed.

[dogboy123]

Because a member makes a poll doesn't mean its up for vote lol? If nvr or sammeth etc made a poll, then fair do's but as its a normal member nothing needs to be changed.

I agree, its like making a thread about habbox having its name changed, we cant just follow what a public poll says. Yes we may take some of it into account, but nothing durastic isnt going to happen

[Richie]

well i think the poll proves it would be better as a lounge (the original argument). Everyone's opinions count so can't really use the excuse as "people are never there"

Agreed.

[leah]

When someoen goes in a room though, they don't exactly look at every sticky before going out?

I know if there wasn't staff in there and i needed help, i wouldn't look at every sticky i'd just go elsewhere..
exactly.

Thats just making assumtions the majority of the people posting in this thread are either staff or are normaly in the helpdesk.
Im in there a lot so I know who goes in regularly and who doesn't, so it isn't an assumption.

Again the problem has been transformed by Leahh & her cronies...

It's not an OMGWEHATEHXHD&ALLTHESTAFFARECRAP thread.

It's an idea to IMPROVE the presence of Habbox on Habbo, cause sometimes you go in the help desk and you just don't wanna know there is so much crap going on.

Change the name at least :)

Do what the people say, poll says people want lounge.
How is it been transformed by me and my "cronies" we werent suggesting get rid of staff? that was other people so I really don't see how you can blame me for that idea :S Or saying the staff were rubbish, other users have said that and we're jst defending ourselves.

[FlyingJesus]

I voted no. Surprise to some of you perhaps, but I think it just needs a staffing revamp. There are too many staff members that come on at the same times, and I think this needs to be changed to have people who are regularly on at certain times across the day, rather than having all 11 staff in at once.

Earlier I went in there were something like 6 staff in. A couple of them decided to greet me by telling me this, thinking it means they get a childish one up on me, but all it said to me is that there were too many. I posted in the other thread (which has since turned to nonsense due to certain members) that this is excessive and I still think that. If a place is supposed to be a lounge with a secondary function of helpdesk there is no need at all to have 6 staff members in at a time - that's over half in one session, meaning that for the rest of the day/evening there's a limited number likely to be about. It is, to use the phrase I used before, surplus to requirement. It's ridiculous to have a fairly large team if so many are going to overlap each other's time on, as it renders most of them useless.

I'm not going to say anything about any certain staff or who I think should go, I just don't think it's necessary or a good use of staff placements to have lots of people who are all present at the same time and then none in other time slots.

[Richie]

Im in there a lot so I know who goes in regularly and who doesn't, so it isn't an assumption.



And im Not?



also the helpdesk is just gonna get worse over the last few days there has been soo many people banned its hardly going to get any better.

[dogboy123]

Most are clones

and some are so immature that they have to sink to that level

[buttons]

Because a member makes a poll doesn't mean its up for vote lol? If nvr or sammeth etc made a poll, then fair do's but as its a normal member nothing needs to be changed.

I agree, its like making a thread about habbox having its name changed, we cant just follow what a public poll says. Yes we may take some of it into account, but nothing durastic isnt going to happen
never once did i say "EVERYONE SAYS IT SHOULD BE LOUNGE SO IT SHOULD" what i'm trying to say is that the majority of people feel like it should, so anyone arguing that it shouln't is being out numbered. So dogboy123 you can go look for someone else to back up your little argument :)

The staff need sorted, cocky & rude.

[Mathew]

I voted no. Surprise to some of you perhaps, but I think it just needs a staffing revamp. There are too many staff members that come on at the same times, and I think this needs to be changed to have people who are regularly on at certain times across the day, rather than having all 11 staff in at once.

Earlier I went in there were something like 6 staff in. A couple of them decided to greet me by telling me this, thinking it means they get a childish one up on me, but all it said to me is that there were too many. I posted in the other thread (which has since turned to nonsense due to certain members) that this is excessive and I still think that. If a place is supposed to be a lounge with a secondary function of helpdesk there is no need at all to have 6 staff members in at a time - that's over half in one session, meaning that for the rest of the day/evening there's a limited number likely to be about. It is, to use the phrase I used before, surplus to requirement. It's ridiculous to have a fairly large team if so many are going to overlap each other's time on, as it renders most of them useless.

I'm not going to say anything about any certain staff or who I think should go, I just don't think it's necessary or a good use of staff placements to have lots of people who are all present at the same time and then none in other time slots.
Fair do's, that's your opinion and it's been well expressed.
I must agree with you here that it would be nicer to have more staff in different time zones. One problem with that, how many japanese teens do you get playing on the UK hotel? If you are a Habbo player who wants a position at the Help Desk, I'd suggest contacting Leah about that.

Having 6 staff in at once.. I wouldn't consider it bad as that obviously means the desk is at it's busiest and there is more help there if it's needed - but it would be nice to have staff from other time zones to cover the HxHD while we're all tucked up in bed.. :$



also the helpdesk is just gonna get worse over the last few days there has been soo many people banned its hardly going to get any better.
Whole-heartedly disagree. The desk has been VERY busy the past few days (on orange and full frequently), and considering the "lesser need for help desks", I'd say it's doing pretty well.. :P

@Jen - Hope I'm not seen as cocky and rude.. yet I'd suggest giving your opinions to Bomb-Head for him to take a look..

[buttons]

^ because it's full with banned people being allowed in

[le harry]

Unfairly banned people from DOGBOY

[leah]

And im Not?



also the helpdesk is just gonna get worse over the last few days there has been soo many people banned its hardly going to get any better.
yes more people have been banned, forum users have seen this thread so go to HxHD for the purpose of trouble making, people that don't usually go there too.

[dogboy123]

never once did i say "EVERYONE SAYS IT SHOULD BE LOUNGE SO IT SHOULD" what i'm trying to say is that the majority of people feel like it should, so anyone arguing that it shouln't is being out numbered. So dogboy123 you can go look for someone else to back up your little argument :)

The staff need sorted, cocky & rude.

I'm not being rude, I'm stating hat i think is right, how am I being rude?

[Richie]

yes more people have been banned, forum users have seen this thread so go to HxHD for the purpose of trouble making, people that don't usually go there too.


But theres no way you can control it as people will just continue to make different accounts and the more they get banned the more they will want too cause trouble, So i dont know how the helpdesk is going to cope anytime i go in theres a knew person shouting abuse whether its a clone or not something needs to be done.

[flatface]

Unfairly banned people from DOGBOY

I'd happily tell you why you are banned, if you'd like to drop me a PM.

[scottish]

never once did i say "EVERYONE SAYS IT SHOULD BE LOUNGE SO IT SHOULD" what i'm trying to say is that the majority of people feel like it should, so anyone arguing that it shouln't is being out numbered. So dogboy123 you can go look for someone else to back up your little argument :)

The staff need sorted, cocky & rude.

End of day, staff work there volunterally, their not there to be abused in front of their faces or for countless members on forum to insult/be rude to them because they hold a grudge against the staff member, nor say their incapable as staff due to same reasons, such as holding a grudge.

End of day, if a staff member ain't working to their potential/requirement they will be fired... clearly management are fine with them if their not fired? :S

If staff are rude to you, you don't retaliate and hold a grudge against HxHD for that reason, you print screen it then send to manager/agm/gm's.

[le harry]

Because I said you're a nothing on the forums big deal, grow a pair and suck it up lol

[flatface]

Because I said you're a nothing on the forums big deal, grow a pair and suck it up lol

Ok, don't PM me then, just assume.

[leah]

But theres no way you can control it as people will just continue to make different accounts and the more they get banned the more they will want too cause trouble, So i dont know how the helpdesk is going to cope anytime i go in theres a knew person shouting abuse whether its a clone or not something needs to be done.
you've just proved the point that staff are very much needed, thanks for that. :) When Sams here its easier to keep people out, he can KnB them for example. We sit there and kick banned users until they stop coming back. Ones that have the aid of auto reloaders are being discussed with nvr.

[scottish]

The ones which are being accused of having autoreloaders are like best behaved ones there which makes me laugh

[Titch]

The ones which are being accused of having autoreloaders are like best behaved ones there which makes me laugh

init, makes me laugh to.

[leah]

The ones which are being accused of having autoreloaders are like best behaved ones there which makes me laugh
I know you've been behaving yourself when staff give up on kicking you as its impossible to keep you out of the room for longer than a second, thanks for that.

[Titch]

I know you've been behaving yourself when staff give up on kicking you as its impossible to keep you out of the room for longer than a second, thanks for that.

i would rather behave and not be kicked than have to keep reloading tbh, i only go hxhd to see all my friends. not to argue.

[scottish]

init, everyone i speak to on habbo uses hxhd, hence the reason i won't stop coming in :P

[Titch]

init, everyone i speak to on habbo uses hxhd, hence the reason i won't stop coming in :P

exactly, nowhere else to go.

[CHA!NGANG]

Maybe you should behave and not get banned in the first place then :P

[scottish]

i blocked for 15 mins omg

[CHA!NGANG]

Shouldn't be blocking in the first place :rolleyes:

[Lee.Norman]

i blocked for 15 mins omg

Skot, on that occassion, you were blocking deliberately. And getting a lot of satisfaction from it. You only stopped because Sammeth arrived and kicked you.

But to be honest, since then... You come in, and dont get kicked usually (because you are too persistant. Nothing against the staff. They do try!), and you're actually behaving. Lol.

[scottish]

init, i should of been unpermed like 2 weeks ago tbh, but only way i've got a chance of being unbanned is if i don't come in, but everyone i talk to on habbo is in the room, so :P

[leah]

End of day, staff work there volunterally, their not there to be abused in front of their faces or for countless members on forum to insult/be rude to them because they hold a grudge against the staff member, nor say their incapable as staff due to same reasons, such as holding a grudge.

End of day, if a staff member ain't working to their potential/requirement they will be fired... clearly management are fine with them if their not fired? :S

If staff are rude to you, you don't retaliate and hold a grudge against HxHD for that reason, you print screen it then send to manager/agm/gm's.
I missed this post before. I think he raises a valid point about staff and the reason why a few people have made posts here.

[Lee.Norman]

I think you might get unpermed in time... even if you keep coming in. As long as u keep outta trouble, and stop pee'ing certain members of staff off, outside of HxHD. Lol. It wont help!

[buttons]

the people that are permed (titch & skot) have more chance of being allowed in than temp banned (me), something isn't right there, & even if they are using an autoloader it doesn't stop you from kicking me when I enter so I don't see any excuse letting the permed in.

[leah]

the people that are permed (titch & skot) have more chance of being allowed in than temp banned (me), something isn't right there, & even if they are using an autoloader it doesn't stop you from kicking me when I enter so I don't see any excuse letting the permed in.
This thread is nothing to do with that.
Ive said sooo many times now that we're discussing it with nvr, feel free to PM him with a complaint or something.

[scottish]

I think you might get unpermed in time... even if you keep coming in. As long as u keep outta trouble, and stop pee'ing certain members of staff off, outside of HxHD. Lol. It wont help!


I'm nice to member of staff outside HxHD aswell :P i.e. events

[buttons]

OH SORRY even though the last posts have been about it, i'm not allowed to discuss it, I GET IT.

[dogboy123]

I'm nice to member of staff outside HxHD aswell :P i.e. events

LOL

-giggle

[scottish]

I have been nice to events staff since Starts of EE tbh.

[Devil.Wont.Cry]

I have been nice to events staff since Starts of EE tbh.

You've always been nice to me tbh :eusa_danc

[dogboy123]

I have been nice to events staff since Starts of EE tbh.


yh u are behaving urself, and in HxHD i must say

[Richie]

you've just proved the point that staff are very much needed, thanks for that. :) When Sams here its easier to keep people out, he can KnB them for example. We sit there and kick banned users until they stop coming back. Ones that have the aid of auto reloaders are being discussed with nvr.

Yes my my point is no matter what sort of room you have you will need staff but i think some of the HxHD need to chill out and the staff acy like moderaters not helpdesk staff and im aware they are moderaters aswell as helpdesk staff, but this comes to the conclusion people never ask for help therfor why call it a helpdesk.

[leah]

Yes my my point is no matter what sort of room you have you will need staff but i think some of the HxHD need to chill out and the staff acy like moderaters not helpdesk staff and im aware they are moderaters aswell as helpdesk staff, but this comes to the conclusion people never ask for help therfor why call it a helpdesk.
People do ask for help, today we've had about 15 different instances of people asking for help. The only thing getting rid of the help aspect will do is make staff feel less obliged to give help.

OH SORRY even though the last posts have been about it, i'm not allowed to discuss it, I GET IT.
I didnt say you couldn't discuss it, im saying that we're discussing the matter with nvr and if you don't like it you can complain.