o2 Broadband (Access Package)

[Flisker]

Hey

I was just wondering is it just me or is the Access package getting worse again after the apparent mid-april fix?

I seem to be getting lower and lower speeds.

[e5]

mine seem a tad slower but oh well, still get it.

[Flisker]

But mine is most of the time unusable:

http://www.speedtest.net/result/475132636.png

and just done one:

http://www.speedtest.net/result/475216611.png

[N!ck]

But mine is most of the time unusable:

http://www.speedtest.net/result/475132636.png

and just done one:

http://www.speedtest.net/result/475216611.png

Looks like you're getting your packets bounced around the country. Do some tracerts?

[Recursion]

I thought Be* were meant to be fantastic? :P

http://www.speedtest.net/result/475219669.png

[N!ck]

I thought Be* were meant to be fantastic? :P

http://www.speedtest.net/result/475219669.png

Not the access package. Only the LLU.

On the LLU we get the same speed 24/7.

http://www.speedtest.net/result/475225622.png (http://www.speedtest.net)

It always seems to get a couple of meg higher download and a bit less upload on the London server for some reason.

http://www.speedtest.net/result/475226169.png (http://www.speedtest.net)

[Blue]

Ive noticed ive been disconnecting every once in a while

[Flisker]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert google.co.uk

Tracing route to google.co.uk [216.239.59.104]
over a maximum of 30 hops:

1 * 4 ms 26 ms 192.168.1.1
2 * 2262 ms 254 ms 192.168.2.1
3 472 ms 430 ms 531 ms 87-194-255-254.bethere.co.uk [87.194.255.254]
4 326 ms 241 ms 325 ms 10.1.1.109
5 1225 ms 1993 ms 1469 ms 10.1.1.93
6 * 576 ms * 10.1.2.177
7 639 ms 493 ms 514 ms 83.245.126.125
8 342 ms 493 ms 463 ms 209.85.252.40
9 263 ms 399 ms 267 ms 209.85.251.190
10 486 ms 521 ms 541 ms 66.249.95.169
11 2371 ms 444 ms 480 ms 216.239.49.126
12 376 ms 431 ms 384 ms gv-in-f104.google.com [216.239.59.104]

Trace complete.


http://www.speedtest.net/result/475462556.png

[N!ck]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert google.co.uk

Tracing route to google.co.uk [216.239.59.104]
over a maximum of 30 hops:

1 * 4 ms 26 ms 192.168.1.1
2 * 2262 ms 254 ms 192.168.2.1
3 472 ms 430 ms 531 ms 87-194-255-254.bethere.co.uk [87.194.255.254]
4 326 ms 241 ms 325 ms 10.1.1.109
5 1225 ms 1993 ms 1469 ms 10.1.1.93
6 * 576 ms * 10.1.2.177
7 639 ms 493 ms 514 ms 83.245.126.125
8 342 ms 493 ms 463 ms 209.85.252.40
9 263 ms 399 ms 267 ms 209.85.251.190
10 486 ms 521 ms 541 ms 66.249.95.169
11 2371 ms 444 ms 480 ms 216.239.49.126
12 376 ms 431 ms 384 ms gv-in-f104.google.com [216.239.59.104]

Trace complete.

The hop at 192.168.2.1 looks a bit dodgy. Do you have two routers or something? 10.1.1.93 is a bit weird as well.

Here's my tracert to the same IP.

Tracing route to gv-in-f104.google.com [216.239.59.104]
over a maximum of 30 hops:

1 82 ms 99 ms 99 ms O2WirelessBox.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 22 ms 21 ms 195.66.224.125
7 24 ms 21 ms 22 ms 209.85.252.40
8 38 ms 34 ms 33 ms 209.85.251.190
9 46 ms 37 ms 35 ms 66.249.95.169
10 39 ms 40 ms 39 ms 216.239.49.126
11 35 ms 34 ms 34 ms gv-in-f104.google.com [216.239.59.104]

Trace complete.

[Flisker]

Yea, I have a modem router and a router one is downstairs and one is upstairs but it is all not responding properly and is really annoying me.

[Flisker]

Update:

http://www.speedtest.net/result/475595694.png

Do you know how annoying it is to try and watch BBC iPlayer and watch it buffer soo much it goes down to very low quality then still buffers.

[N!ck]

Update:

http://www.speedtest.net/result/475595694.png

Do you know how annoying it is to try and watch BBC iPlayer and watch it buffer soo much it goes down to very low quality then still buffers.

I think the problem lies partly in your home network, but mostly at 10.1.1.93 which (I think) is a router on Be*'s network. It would usually suggest too much traffic at that one point. I don't think this is the case as from your explanation the slowdown came fairly suddenly and you still get the same speeds during off-peak hours. Perhaps give them a phone call and query it? What stream speed does your router report you as having?

[Flisker]

Downstream Upstream
Data rate(Kbps) 7648Kb 448Kb

http://chris.sawhosting.com/images/adslrate.png

[Robbie]

It's probably due to Be's mess ups with routing AGAIN. I'll look on Be Forums for you. On another note:

http://www.speedtest.net/result/475650689.png (http://www.speedtest.net)

[Flisker]

Right, I have now changed the modem router to the o2wirelessbox II and plugged in my laptop via ethernet to it and this is the Tracert:

Microsoft Windows [Version 6.1.7068]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert google.co.uk

Tracing route to google.co.uk [72.14.221.104]
over a maximum of 30 hops:

1 96 ms 92 ms 99 ms O2WirelessBox.lan [192.168.1.254]
2 123 ms 122 ms 122 ms 87-194-255-254.bethere.co.uk [87.194.255.254]
3 171 ms 208 ms 213 ms 10.1.1.106
4 * * * Request timed out.
5 * * * Request timed out.
6 125 ms 122 ms 119 ms 83.245.126.125
7 122 ms 121 ms 231 ms 209.85.252.40
8 136 ms 124 ms 124 ms 209.85.248.80
9 134 ms 136 ms 136 ms 209.85.250.141
10 126 ms 137 ms 137 ms 72.14.232.201
11 143 ms 146 ms 143 ms 209.85.250.46
12 135 ms 136 ms 136 ms fg-in-f104.google.com [72.14.221.104]

Trace complete.

http://www.speedtest.net/result/475664452.png

http://i42.tinypic.com/r0nnt0.png
From BT speedtester

[N!ck]

Right, I have now changed the modem router to the o2wirelessbox II and plugged in my laptop via ethernet to it and this is the Tracert:

Microsoft Windows [Version 6.1.7068]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert google.co.uk

Tracing route to google.co.uk [72.14.221.104]
over a maximum of 30 hops:

1 96 ms 92 ms 99 ms O2WirelessBox.lan [192.168.1.254]
2 123 ms 122 ms 122 ms 87-194-255-254.bethere.co.uk [87.194.255.254]
3 171 ms 208 ms 213 ms 10.1.1.106
4 * * * Request timed out.
5 * * * Request timed out.
6 125 ms 122 ms 119 ms 83.245.126.125
7 122 ms 121 ms 231 ms 209.85.252.40
8 136 ms 124 ms 124 ms 209.85.248.80
9 134 ms 136 ms 136 ms 209.85.250.141
10 126 ms 137 ms 137 ms 72.14.232.201
11 143 ms 146 ms 143 ms 209.85.250.46
12 135 ms 136 ms 136 ms fg-in-f104.google.com [72.14.221.104]

Trace complete.

http://www.speedtest.net/result/475664452.png

A much nicer tracert, but still a horrible speed. You should contact o2.

[Flisker]

I will contact them after I've had dinner and if I really do get annoyed at this internet I will just scream down the phone at them :)

[Berch]

I will contact them after I've had dinner and if I really do get annoyed at this internet I will just scream down the phone at them :)

Go woman go!
I aint got all day here. I want you to one deag them for me so I can be like pwnt and listen if we end up being on xFire at the time of you ringing them.

[Flisker]

Im going to go all ethernet in my house tomorrow and then phone up o2 and complain get some free months then possibly leave them and go elsewhere, not sure where as I want unlimited download limit with a rather fair usage policy and 8mb download (ADSL Max) not LLU.

[Knuxxy]

Tracing route to google.co.uk [216.239.59.104]
over a maximum of 30 hops:

1 4 ms 3 ms 5 ms 192.168.1.1
2 28 ms 28 ms 28 ms 217.47.203.186
3 30 ms 32 ms 28 ms 217.47.249.161
4 29 ms 29 ms 29 ms 217.47.203.10
5 32 ms 28 ms 28 ms 217.41.172.13
6 28 ms 30 ms 30 ms 217.41.172.65
7 35 ms 33 ms 34 ms 217.41.172.74
8 32 ms 30 ms 28 ms 217.41.172.50
9 32 ms 32 ms 30 ms 213.123.106.113
10 60 ms 62 ms 36 ms core1-pos6-0.birmingham.ukcore.bt.net [195.99.12
0.65]
11 36 ms * 32 ms core1-pos0-6-1-0.ealing.ukcore.bt.net [62.6.204.
210]
12 31 ms 33 ms 33 ms core1-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.82]
13 32 ms 108 ms 32 ms 195.99.125.82
14 36 ms 32 ms 32 ms 209.85.255.175
15 44 ms 43 ms 49 ms 209.85.250.216
16 47 ms 47 ms 49 ms 72.14.232.241
17 50 ms 47 ms 54 ms 216.239.49.114
18 44 ms 46 ms 46 ms gv-in-f104.google.com [216.239.59.104]

Trace complete.


Is that good?

[Flisker]

http://www.speedtest.net/result/476463430.png

Might move to BT Unlimited next month as this is just not good.

[N!ck]

http://www.speedtest.net/result/476463430.png

Might move to BT Unlimited next month as this is just not good.

Have you called them?

[Flisker]

Have you called them?
Nope, I really cant be bothered because I know what they will say and nothing will get solved.

[blanky12!]

Nope, I really cant be bothered because I know what they will say and nothing will get solved.
You should call them before you move.

[Mentor]

http://www.speedtest.net/result/476622682.png (http://www.speedtest.net)
Just retested mine and speeds seem fine to me "/

[Flisker]

http://www.speedtest.net/result/477040112.png

Mine seems okay at the moment, might get worse in a few hours