Welcome Back!

[TheMagicTramp]

What happened?

[Tomm]

Could I add that it would be nice to post something on habbox.com if anything like this happens again rather than just leave us hanging :P

[Stitch]

Yeah what did happen? It's been down for over a day!

[Mathew]

At last!! :P
Lots to catch up on now.. :)

[luce]

Could I add that it would be nice to post something on habbox.com if anything like this happens again rather than just leave us hanging :P

yeah they should.

Also matt what's to catch up no one has been on so there is basically nothing but old threads right now :O

[Mathew]

yeah they should.

Also matt what's to catch up no one has been on so there is basically nothing but old threads right now :O
Other people need to catch up on posting new stuff about the new Beta Habbo.. :(

[Plank]

Could I add that it would be nice to post something on habbox.com if anything like this happens again rather than just leave us hanging :P
Yeah, that would have been nice.

What I'm wondering is what happened for it to be down for so long :S

[Titch]

Rather unprofessional that nothing was posted on habbox main site to alert people tht for forum was down and being dealt with. considering the amount of time it was down.

[Plank]

MattGarner is online so maybe he's making an announcement or something

[Titch]

MattGarner is online so maybe he's making an announcement or something

Matt knew nothing about the situation as it was a server issue, so he couldnt really update any1 as he didnt know himself, JIN will i am sure post later explaining what happened.

[Tomm]

Well put it this way: If I was managing something and it was not working I would find out excally what the problem was straight away, get a ETA till the problem is fixed and find out who is doing what to fix the problem.


Matt knew nothing about the situation as it was a server issue, so he couldnt really update any1 as he didnt know himself, JIN will i am sure post later explaining what happened.

[dirrty]

i was slitting ma wrists cuz i couldn't get online :'(
lol naw i wonder what happened cuz that was like almost 2 days?

[Immenseman]

Could I add that it would be nice to post something on habbox.com if anything like this happens again rather than just leave us hanging :P

Yeah, I really agree. Sure I understand things go wrong and people are busy but there should have been something posted so everyone is fully aware of what is going on. Even if it just said "We're currently having server issues, we'll be back ASAP" better than nothing.

[buttons]

Well put it this way: If I was managing something and it was not working I would find out excally what the problem was straight away, get a ETA till the problem is fixed and find out who is doing what to fix the problem.
Yeah lol I would have thought the Forum Manager would have been informed but apparently not, his msn name was just "don't listen to rumours" :eusa_ange wb tho

[AgnesIO]

Wasn't it because of the vB needed renewing?

[lick]

Well put it this way: If I was managing something and it was not working I would find out excally what the problem was straight away, get a ETA till the problem is fixed and find out who is doing what to fix the problem.

they cant sort it out if the server is down, its not like they own them all they could have done is contacted the hosting company i think....

also the domain expired i think and they had to re-register it.

[Immenseman]

lmao as if anyone spread any rumours on habbo about vB or people being in prison? :S

[AgnesIO]

lmao as if anyone spread any rumours on habbo about vB or people being in prison? :S


Haha.

I believed the thing about vB as wasn't it on that crappy site slating habbox not long ago, that the domains etc were running out on the 29th of May/June? It kinda made sense jake LOL

And the prison thing? Who believed that? LOL

[lick]

Haha.

I believed the thing about vB as wasn't it on that crappy site slating habbox not long ago, that the domains etc were running out on the 29th of May/June? It kinda made sense jake LOL

And the prison thing? Who believed that? LOL

If my site was so "crappy" why did you go on it, and belive the stuff for a day while the forum was down ??????????

[buttons]

they cant sort it out if the server is down, its not like they own them all they could have done is contacted the hosting company i think....

also the domain expired i think and they had to re-register it.
nah it dont expire till 20th something of june 2011 apparently

lmao as if anyone spread any rumours on habbo about vB or people being in prison? :S
I know 4god how disgusting

[AgnesIO]

If my site was so "crappy" why did you go on it, and belive the stuff for a day while the forum was down ??????????

I didnt believe it, but you have to be honest here.

You think about it:

1) Your site mentioned it.
2) Jake said it.

Perhaps you COULD have been right on atleast one thing.

And your site was ****.

[lick]

I didnt believe it, but you have to be honest here.

You think about it:

1) Your site mentioned it.
2) Jake said it.

Perhaps you COULD have been right on atleast one thing.

And your site was ****.

*Removed*

and i only posted what we got told. i didnt make any of that up i got sent it. xox


nah it dont expire till 20th something of june 2011 apparently

I know 4god how disgusting



yeah but the re-newed it but it did expire yesterday i think cause thats the date it had ages ago when that person sent the email to us.


Edited by ,Jess, (Forum Super Moderator): Please do not insult others.

[Sammeth.]

Welcome back indeed :D

[Caution]

CAN'T BELIEVE I HAD TO GO TO CHF, I WAS SUICIDAL. Glad it's back. :P

[VelvetClover]

So what actually went wrong?

[GoldenMerc]

nvr clicked the big red button
http://msp278.photobucket.com/albums/kk111/HalfDemonKrystal/BigRedButton.jpg

[RockNRoll]

I think it was just an update, a long long update.

[Nick.]

I think it was just an update, a long long update.
no sorry.

[lick]

I think it was just an update, a long long update.

The domain expired and they renewed it.

[Nick.]

The domain expired and they renewed it.


no sorry.


Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: HABBOXFORUM.COM
Created on: 21-Jun-04
Expires on: 21-Jun-11
Last Updated on: 07-May-09

[N!ck]

The domain expired and they renewed it.

No, it didn't expire until the 21st of this month and it's been renewed to the 21st of June 2011 anyway.

I'm guessing it was just a server issue as uploadpicz was also offline.

They should have put a message on habbox.com though.

[lick]

No, it didn't expire until the 21th of this month and it's been renewed to the 21th of June 2011 anyway.

I'm guessing it was just a server issue as uploadpicz was also offline.

They should have put a message on habbox.com though.

Yes sorry because everyone remebers from my site and i remeber checking it after i got the email from someone telling me so, the reneed it yesterday obvv

[The Professor]

Could I add that it would be nice to post something on habbox.com if anything like this happens again rather than just leave us hanging :P

Ditto that.

[xxMATTGxx]

Well put it this way: If I was managing something and it was not working I would find out excally what the problem was straight away, get a ETA till the problem is fixed and find out who is doing what to fix the problem.

Sadly, I don't have anything to do with the servers the forum or other sites are hosted on. Therefore if one of them goes offline, I can't do anything about it.


Yeah, I really agree. Sure I understand things go wrong and people are busy but there should have been something posted so everyone is fully aware of what is going on. Even if it just said "We're currently having server issues, we'll be back ASAP" better than nothing.


Yeah lol I would have thought the Forum Manager would have been informed but apparently not, his msn name was just "don't listen to rumours" :eusa_ange wb tho


lmao as if anyone spread any rumours on habbo about vB or people being in prison? :S

Yeah, I was basically in the dark like most users was. But it was pretty clear to me it was something regarding to the servers. Regarding the rumours -looks at Jake-, that's all I got to say xD. Sorry about the downtime everyone, but It was out of my hands. :(

[Catzsy]

Sadly, I don't have anything to do with the servers the forum is on. Therefore is one of them goes offline, I can't do anything about that at all.







Yeah, I was basically in the dark like most users was. But it was pretty clear to me it was something regarding to the servers. Regarding the rumours -looks at Jake-, that's all I got to say xD. Sorry about the downtime everyone, but It was out of my hands. :(


Well how often does Habbox Forum actually go down? I can't remember the last time. It wasn't that long really and it's back now. There is nothing you could do Matt, anyway - I do not think we will require post-traumatic stress counselling on this occasion as there was nothing on the site. Maybe it was all connected and it wasn't possible.

[The Professor]

Well how often does Habbox Forum actually go down? I can't remember the last time. It wasn't that long really and it's back now. There is nothing you could do Matt, anyway - I do not think we will require post-traumatic stress counselling on this occasion as there was nothing on the site. Maybe it was all connected and it wasn't possible.

Forum pun? Or am I so tired my humour is failing me? :P

[Catzsy]

Forum pun? Or am I so tired my humour is failing me? :P

You got me there, Alex :)

[Tomm]

I'm sorry but I think your missing the point. You are the forum manager, I see that as you are responsible for the running of the forum. While I accept you are not directly responsible for the servers, what you are responsible for operates on them.

So if the server goes down what you are responsible for also fails so it should become in your upmost intrests to find the person responsible and get them to keep you upto date with what excally is wrong and when it is going to be fixed.

I happen to rent a server from a hosting company, if the physical hardware fails or the network it is connected to develops a fault it is not my responsibility to fix and I have nothing to do with it. However, since it effects me in the same way it effects you, I make sure it becomes my business and, while I personally can't do anything about it, I find out excally what the problem is, who is going to fix it and when it will be fixed. I don't shrug it off and say its not my problem, sit back and do nothing.

By acquiring this information you would of been able to provide a update to the users of Habbox Forum which is, while not offically, your responsibility.


Sadly, I don't have anything to do with the servers the forum or other sites are hosted on. Therefore if one of them goes offline, I can't do anything about it.







Yeah, I was basically in the dark like most users was. But it was pretty clear to me it was something regarding to the servers. Regarding the rumours -looks at Jake-, that's all I got to say xD. Sorry about the downtime everyone, but It was out of my hands. :(

[Sammeth.]

I'm sorry but I think your missing the point. You are the forum manager, I see that as you are responsible for the running of the forum. While I accept you are not directly responsible for the servers, what you are responsible for operates on them.

So if the server goes down what you are responsible for also fails so it should become in your upmost intrests to find the person responsible and get them to keep you upto date with what excally is wrong and when it is going to be fixed.

I happen to rent a server from a hosting company, if the physical hardware fails or the network it is connected to develops a fault it is not my responsibility to fix and I have nothing to do with it. However, since it effects me in the same way it effects you, I make sure it becomes my business and, while I personally can't do anything about it, I find out excally what the problem is, who is going to fix it and when it will be fixed. I don't shrug it off and say its not my problem, sit back and do nothing.

By acquiring this information you would of been able to provide a update to the users of Habbox Forum which is, while not offically, your responsibility.

If he doesn't have the means to contact the person required, then he can't do anything about it. Its all well and good being able to sit their and point fingers but it's not going to change what happened. If it happens again, we'll learn from this and improve but for now I'm just glad the world didn't end.

[Catzsy]

I'm sorry but I think your missing the point. You are the forum manager, I see that as you are responsible for the running of the forum. While I accept you are not directly responsible for the servers, what you are responsible for operates on them.

So if the server goes down what you are responsible for also fails so it should become in your upmost intrests to find the person responsible and get them to keep you upto date with what excally is wrong and when it is going to be fixed.

I happen to rent a server from a hosting company, if the physical hardware fails or the network it is connected to develops a fault it is not my responsibility to fix and I have nothing to do with it. However, since it effects me in the same way it effects you, I make sure it becomes my business and, while I personally can't do anything about it, I find out excally what the problem is, who is going to fix it and when it will be fixed. I don't shrug it off and say its not my problem, sit back and do nothing.

By acquiring this information you would of been able to provide a update to the users of Habbox Forum which is, while not offically, your responsibility.

Very easy to criticise here? Matt has only just become Forum Manager and to be able to do as you say he would have to be empowered with the tools to equip him to find out what the situation is and inform others. It doesn't quite work that way on Habbox Forum - he is responsible for running the forum not keeping it running. You are being pretty harsh here IMO. I am sure Nvrspk4 will address the issue when he comes on although he is not on GMT as you are most probably aware.

[Xarea]

It was nice to have a day off.

[Nick.]

*Removed*

Edited by ,Jess, (Forum Super Moderator): Please do not post to cause arguments.

[Immenseman]

*Removed*
This is a forum which is used mostly by teens and based around Habbo. People aren't going to structure their posts just so you don't have to "decode". Fundamentally because they don't have to please you and also because they can type however the hell they want.

[Nick.]

This is a forum which is used mostly by teens and based around Habbo. People aren't going to structure their posts just so you don't have to "decode". Fundamentally because they don't have to please you and also because they can type however the hell they want.
;soryr bt wen sum1 types like ths then it cn become vry anning!!!

[scottish]

can't be bothered reading it all but in response to posts on first page;

HxF wasn't renewing lol as the server was down with the 4 domains hosted on it.

Also i agree about posting on Habbox, as nvr would have obviously been on last night and he must of realised its not working and he can't exactly do his job without HxF so don't see why he didn't take the 38 seconds it would require to make a post on habbox.com saying they're realised the problem and x is working on it, expect it to be back online by x. :P

[Mentor]

Error was DNS related but thats all i could really tell.

My only criticism with habboxforums response though was the lack of any sort of explanation on habbox.com to indicate habbox was aware there was a problem and was working to fix it. Other than that, since i doubt habbox run there own server farms, its just a matter of time before the people responsible for the hosting fix whatever got screwed up.

[Art]

twitter.com/habbox

Thats how I found out xDD

[nvrspk4]

Hey,

So as of right now, we aren't 100% sure what the issue was, we're about 90% sure but we want to run through a few things with support before we positively confirm what the reason for downtime was, Jin will post a message soon but given that he has exams, it may be delayed to early next week. I would probably do a very bad job explaining it so I will leave it to him.

As far as the lack of notification, I agree, and I accept responsibility for that. I have been coming on later recently as I have exams coming up (SATIIs in History, Math, Bio on Saturday, ACTs the next Saturday, and Finals at the end of the month) so I wasn't aware of the issue until about 3 AM or thereabouts GMT your time.

I immediately got in cont act with Jin, another server technician who helps out from time to time, and tried to get a message out to the host. I really wasn't thinking because I just logged on to check that nothing broke as I was exhausted, but something had. Given the hours Jin operates and the team operates I figured it would be up by noon or so, soon enough to be back up for the Brits when they came back from school.

So I just kind of sorted things fast and went to bed, as I was getting into bed I was wondering what was wrong (yes I'm a nerd) and I realized I should have posted a HabboxToday message but I really didn't feel like rebooting my computer :P

MattGarner is not to blame for the issues not being sorted. Also with the length of downtime, that was down to me, Jin, and OSH having exams at the same time. There was really no technical staff on site to actually deal with the problem, I did try to restart the server but couldn't get onto the WHM.

But we can learn from our mistakes, I will try to make sure that someone posts a HabboxToday when the forum goes down if people aren't available to jump on the issue.


As far as the cause of the problem, it had nothing to do with the domain, it was renewed a while ago (the rumormongerers were wrong, I am still in touch with sierk :P) and the reason UploadPicz was down was because it was on the same server as HabboxForum. HxF + UP are hosted on one server while Habbox.com is hosted on a seperate server.

[Dinosaurawrr]

Hey,

So as of right now, we aren't 100% sure what the issue was, we're about 90% sure but we want to run through a few things with support before we positively confirm what the reason for downtime was, Jin will post a message soon but given that he has exams, it may be delayed to early next week. I would probably do a very bad job explaining it so I will leave it to him.

As far as the lack of notification, I agree, and I accept responsibility for that. I have been coming on later recently as I have exams coming up (SATIIs in History, Math, Bio on Saturday, ACTs the next Saturday, and Finals at the end of the month) so I wasn't aware of the issue until about 3 AM or thereabouts GMT your time.

I immediately got in cont act with Jin, another server technician who helps out from time to time, and tried to get a message out to the host. I really wasn't thinking because I just logged on to check that nothing broke as I was exhausted, but something had. Given the hours Jin operates and the team operates I figured it would be up by noon or so, soon enough to be back up for the Brits when they came back from school.

So I just kind of sorted things fast and went to bed, as I was getting into bed I was wondering what was wrong (yes I'm a nerd) and I realized I should have posted a HabboxToday message but I really didn't feel like rebooting my computer :P

MattGarner is not to blame for the issues not being sorted. Also with the length of downtime, that was down to me, Jin, and OSH having exams at the same time. There was really no technical staff on site to actually deal with the problem, I did try to restart the server but couldn't get onto the WHM.

But we can learn from our mistakes, I will try to make sure that someone posts a HabboxToday when the forum goes down if people aren't available to jump on the issue.


As far as the cause of the problem, it had nothing to do with the domain, it was renewed a while ago (the rumormongerers were wrong, I am still in touch with sierk :P) and the reason UploadPicz was down was because it was on the same server as HabboxForum. HxF + UP are hosted on one server while Habbox.com is hosted on a seperate server.

you write big messages...
and yeh dnt b blaming matt he was heartbroken nd crying tht the forum was down
im jking he wasnt but its not his fault i think we got tht tho ;]

[Sammeth.]

twitter.com/habbox

Thats how I found out xDD


Habbox Twitter for the win!

[scottish]

just went down for another 2 hours lmao

[Immenseman]

just went down for another 2 hours lmao
dutch hackers are scriptin da server

[GommeInc]

Meh, I just hibernated for a day. It would of been good if a small Today Message was posted saying "Yes, the forum is down due to unknown technical difficulties" - though I suspect that there aren't alot of people with those rights to make the adjustments. Ah well, it's in the past now :P It was Domain Name Servers though, judging by what OpenDNS had to say, why I wouldn't know :P

[Immenseman]

Ryan, every manager has access to Habbox Today, so that's inexcusable. I know it's in the past now and no action happened but that doesn't make it OK. Not one member of management from AGM - department managers who were online made a move to let the hundreds of people who use the forum daily know. It would have taken a couple of minutes to post a Habbox Today saying: "Unfortunately the forum is down to unforeseen circumstance, it'll be back up ASAP. Thanks for your patience and sorry for any inconveniece caused." They didn't have to know why the forum was down to post such a simple message which would allow people to know.

As well as that there were many people in HxHD asking why. I expected to see at least a member of senior management in there who people would at least recognise telling people it'll be back as and when is possible. I'm suprised nobody used common sense and tried to take control of the situation. Sure it was out of their hands but doing nothing isn't the answer either, funnily enough.

[GommeInc]

Ryan, every manager has access to Habbox Today, so that's inexcusable. I know it's in the past now and no action happened but that doesn't make it OK. Not one member of management from AGM - department managers who were online made a move to let the hundreds of people who use the forum daily know. It would have taken a couple of minutes to post a Habbox Today saying: "Unfortunately the forum is down to unforeseen circumstance, it'll be back up ASAP. Thanks for your patience and sorry for any inconveniece caused." They didn't have to know why the forum was down to post such a simple message which would allow people to know.

As well as that there were many people in HxHD asking why. I expected to see at least a member of senior management in there who people would at least recognise telling people it'll be back as and when is possible. I'm suprised nobody used common sense and tried to take control of the situation. Sure it was out of their hands but doing nothing isn't the answer either, funnily enough.
Ah right, then it is inexcusable :P I had this idea that whoever is in charge disliked the idea of Management having such rights, due to trust issues (even though if you have people at the top, they should be trustable and it's not like a rogue manager is going to do much damage). A simple message should of been posted, no news could of meant hackings, domains expiring, server crashes, vB fraud squads and anything. Tis better to elimate speculation, rather than let people feed off it. It doesn't even have to be the FM, anyone could of done it really. If no-one is in the know, then anyone could post the information. Relying on Jin, which in itself is a bit difficult most of the time anyway, isn't a good idea.

[Nixt]

Ryan, every manager has access to Habbox Today, so that's inexcusable. I know it's in the past now and no action happened but that doesn't make it OK. Not one member of management from AGM - department managers who were online made a move to let the hundreds of people who use the forum daily know. It would have taken a couple of minutes to post a Habbox Today saying: "Unfortunately the forum is down to unforeseen circumstance, it'll be back up ASAP. Thanks for your patience and sorry for any inconveniece caused." They didn't have to know why the forum was down to post such a simple message which would allow people to know.

As well as that there were many people in HxHD asking why. I expected to see at least a member of senior management in there who people would at least recognise telling people it'll be back as and when is possible. I'm suprised nobody used common sense and tried to take control of the situation. Sure it was out of their hands but doing nothing isn't the answer either, funnily enough.

Actually Matt does not have access to Habbox Today as it has not yet been sorted. I have access however as I was away at the time the Forum was down I was not aware there was an issue. Of course I may not have posted anything on Habbox even if I was online, the fact is we all make mistakes and we learn from them - we will learn from this situation and that is the most important thing we can do. Again, if I was not away at the time I may well have ventured to HxHD however you cannot expect a member of management to spend their whole day on Habbo telling people that the Forum will be back asap. I do not disagree that perhaps we could of done more in the situation and I can assure you that we will make sure we do our best to make people aware of what is going on in as best we can in the future.

[Sammeth.]

I was in HxHD, in fact Lost_Witness came in to ask why it was down so he's my back up yeah! I must admit I do have access to HxToday but it completely passed my mind. But at the end of the day now its been bought up we can make sure it doesn't happen in the future. Rather than keep hanging onto what should have happened, as we've already been told what should have happened a million times, focus more on the fact we've now said that will change and won't happen again. If we keep hanging onto the past it will never die and it gets to the stage where it isnt even helpful anymore. We get it!

Edit: Actually I just tried logging into Habbox and I can't, blates could have used that as an excuse instead of my darn truthtelling :@

[Titch]

I was in HxHD, in fact Lost_Witness came in to ask why it was down so he's my back up yeah! I must admit I do have access to HxToday but it completely passed my mind. But at the end of the day now its been bought up we can make sure it doesn't happen in the future. Rather than keep hanging onto what should have happened, as we've already been told what should have happened a million times, focus more on the fact we've now said that will change and won't happen again. If we keep hanging onto the past it will never die and it gets to the stage where it isnt even helpful anymore. We get it!

Edit: Actually I just tried logging into Habbox and I can't, blates could have used that as an excuse instead of my darn truthtelling :@

tut tut, Habbo staff arnt ment to use Fansites ;)

[Sammeth.]

tut tut, Habbo staff arnt ment to use Fansites ;)
Where does it say that? :o

[Titch]

Where does it say that? :o

Its just a rule Sulake have, hence why no staff are (Publicaly) registered to forum UNLESS its for a habbo community purpose, such as the question forum we had.

[Immenseman]

Ah right, then it is inexcusable :P I had this idea that whoever is in charge disliked the idea of Management having such rights, due to trust issues (even though if you have people at the top, they should be trustable and it's not like a rogue manager is going to do much damage). A simple message should of been posted, no news could of meant hackings, domains expiring, server crashes, vB fraud squads and anything. Tis better to elimate speculation, rather than let people feed off it. It doesn't even have to be the FM, anyone could of done it really. If no-one is in the know, then anyone could post the information. Relying on Jin, which in itself is a bit difficult most of the time anyway, isn't a good idea.
Yeah I didn't specifically say the FM, any manager should be able to.


Actually Matt does not have access to Habbox Today as it has not yet been sorted. I have access however as I was away at the time the Forum was down I was not aware there was an issue. Of course I may not have posted anything on Habbox even if I was online, the fact is we all make mistakes and we learn from them - we will learn from this situation and that is the most important thing we can do. Again, if I was not away at the time I may well have ventured to HxHD however you cannot expect a member of management to spend their whole day on Habbo telling people that the Forum will be back asap. I do not disagree that perhaps we could of done more in the situation and I can assure you that we will make sure we do our best to make people aware of what is going on in as best we can in the future.

So it's all the users who were trying to log on to HxF fault? No. That problem that you tried to use as an excuse is just another fault of management. He has been forum manager for a while. His hx.com permissions should have been set up. I think that is bomb-heads job so it's hardly a shock that it hasn't been set up, lol.


I was in HxHD, in fact Lost_Witness came in to ask why it was down so he's my back up yeah! I must admit I do have access to HxToday but it completely passed my mind. But at the end of the day now its been bought up we can make sure it doesn't happen in the future. Rather than keep hanging onto what should have happened, as we've already been told what should have happened a million times, focus more on the fact we've now said that will change and won't happen again. If we keep hanging onto the past it will never die and it gets to the stage where it isnt even helpful anymore. We get it!

Edit: Actually I just tried logging into Habbox and I can't, blates could have used that as an excuse instead of my darn truthtelling :@

Not when around 10 people were asking why HxF was down, no staff member was in there other than one who was AFK. Yeah, ludus came in also to ask but nobody was there to tell him why so I told him Habbox had closed which is probably why l_w came in to check. :D


tut tut, Habbo staff arnt ment to use Fansites ;)
I find the fact Lost_witness asking funny because once I was asking him questions about fansites when I was AGM. I asked if he used HxF and he tried to be all sarcastic by saying "I only use official fansites ;)". What a liar!

[Titch]

Not when around 10 people were asking why HxF was down, no staff member was in there other than one who was AFK. Yeah, ludus came in also to ask but nobody was there to tell him why so I told him Habbox had closed which is probably why l_w came in to check. :D


LOOOOL, bet losty went back and was like ludus, u lying git, hx ant closed!

[scottish]

I don't see what dif it made if Sammeth. or for that fact any department manager posted, as they had no idea why it was down, so imho a post from someone who had no clue about any of it wouldn't help in any way, however, if they put for example what nvr done and said he contacted sierk/jin to get the problem sorted, if he posted that on the hx today then it would be better.

[Nixt]

So it's all the users who were trying to log on to HxF fault? No. That problem that you tried to use as an excuse is just another fault of management. He has been forum manager for a while. His hx.com permissions should have been set up. I think that is bomb-heads job so it's hardly a shock that it hasn't been set up, lol.

It isn't anyone's fault, lol. Mistakes were made and I will quite happily admit that but as Sammeth. said there is little point in consistently pursuing it - we realise that we could of done more and we will do in the future. :).

[Sammeth.]

Not when around 10 people were asking why HxF was down, no staff member was in there other than one who was AFK. Yeah, ludus came in also to ask but nobody was there to tell him why so I told him Habbox had closed which is probably why l_w came in to check. :D


I was in there in the morning, which is when Lost_Witness asked, and also in the evening. Unfortunately, as amazing as it sounds(!) I couldn't be in there for the whole day, and HxHD Staff and other users knew just about as much as me on the issue so me along with them could only say "Its down due to unforeseen circumstances" which doesn't really help as much as you would think as people still ask what the unforeseen circumstances are, and then speculate what they could be etc etc. Its just a never ending circle.

And @Titch, staff always look at fansites! Obviously not signed up, but they're always looking :P

[GoldenMerc]

staff do sign up to fansites, i know Andy (evolution) had 1-2 uk staff, HHGS has 2 uk staff and 1 CA staff signed up. they just dont use their Habbo names but the emails were all verified ect :]

[Immenseman]

I don't see what dif it made if Sammeth. or for that fact any department manager posted, as they had no idea why it was down, so imho a post from someone who had no clue about any of it wouldn't help in any way, however, if they put for example what nvr done and said he contacted sierk/jin to get the problem sorted, if he posted that on the hx today then it would be better.

If they posted it would have eradicated the rumours and allowed people who enjoy using the forum know that everything is OK. At the end of the day their money keeps it open so they deserve to know that everything is under control at least.


It isn't anyone's fault, lol. Mistakes were made and I will quite happily admit that but as Sammeth. said there is little point in consistently pursuing it - we realise that we could of done more and we will do in the future. :).

If mistakes are made there is always some at fault. Purposefully or not. I'm pushing it because things weren't handled right and as a paying user I have every right to publish my concerns.


I was in there in the morning, which is when Lost_Witness asked, and also in the evening. Unfortunately, as amazing as it sounds(!) I couldn't be in there for the whole day, and HxHD Staff and other users knew just about as much as me on the issue so me along with them could only say "Its down due to unforeseen circumstances" which doesn't really help as much as you would think as people still ask what the unforeseen circumstances are, and then speculate what they could be etc etc. Its just a never ending circle.

And @Titch, staff always look at fansites! Obviously not signed up, but they're always looking :P

That's good then at least spreading the message. Would have been good if HxHD staff were in there calming the situation down also.

In general, I'm perfectly aware that it can't be changed now but at the end of the day it was pretty dire. A note should have been posted and by pursuing this point it will ensure such poor communication doesn't happen in the future.

[PaulMacC]

I told Leah server crashed and everything was deleted (post count, rep), she actually believed it lol.

[scottish]

If they posted it would have eradicated the rumours and allowed people who enjoy using the forum know that everything is OK. At the end of the day their money keeps it open so they deserve to know that everything is under control at least.



The fact is that none of the managers knew why it was down, so any rumour could of been true (obviously staff should be smarter than to believe anything that you say) and it would look very smart if they posted that a rumour was wrong when it was indeed right, also i'm sure managers would beleive its their position to post about technical faults when their nothing to do with the technical staff on the site and have no idea why its down.

[Immenseman]

However, it's poor that nobody took control of the situation. They've already admitted they're in the wrong and will change it next time by alerting other people so I have no idea where you're going.

[scottish]

I don't see the point in you saying that managers should of posted, jin/sierk/nvr should of posted as their the ones that knew about it and probably knew the problem; but managers like leah, roxy posting saying tis server problems wouldn't help at all as they know nothing about why it was down.

So if your saying anyone should be posting about it its the 3/4 the knew not any random manager ;)

[Immenseman]

No because the managers have the intellect to realise that nothing was being done. Nvr doesn't come on at "normal" times. Sierk doesn't come of often and Jin is at the age where he can't be running around a Habbo fansite. It would have taken 5minutes and resolved everything. They have already said it should have been done that's a clear consenus. Anyone could have posted, yes... What exactly is your point. You're really lacking clarity.

[scottish]

So a manager making a post saying


"HIYA WE KNOW DAT D FORUMZ DOWN DNO Y THO ITS JUST DOWN JUST WAIT A WHILE IT MITE B BAK UP DNO WHEN THO"

would help you understand the problem? no.

Obviously people understood that the problem was acknowledged as i highly doubt none of the 3/4 were on within the 2 days it was down.

[AgnesIO]

Atleast it shows staff do check the forums :P

Mind you it also means ludus may have seen our comments!

[Immenseman]

It went down after nvr went on the first day and then he wont be on for another 24 hours. You're just backing my point it was down 2 days and nobody made an announcement saying "Unfortunately the forum is down due to unforeseen circumstances and will be back available as soon as possible. Sorry for an inconvenience". I obviously expect too much from the management.

Dom, ludus uses the forum on a regular basis.

[scottish]

I agree with you that it should have been announced.

I disagree that any manager should have posted.

As i've said numerous times the appropriate person should have make a post stating it, not just any manager as they have no clue. The fact 3/4 people knew one of them should of posted.

It's taken for granted that the forum is down because you can't get on it, so a manager saying "I don't know why its down, don't know when its going back up, don't know if anyone is looking into this, but forums down!" would not help at all...

[Catzsy]

Let me see if I have got this right:

1. Forum goes down but unfortunately due to people being away with exams etc it took longer than normal to get it back up.

2. No update was posted on Habbox.com which a few members felt should have been.

3. Lots of rumours were circulated via MSN and Habbo saying various untrue things about the situation.

3. Habbox Management at all levels have clarified the situation and apologised for this and have said that they will try to make sure if it happens again members will be informed via the website.

4. What else is there to say or discuss here? :P

[AgnesIO]

It went down after nvr went on the first day and then he wont be on for another 24 hours. You're just backing my point it was down 2 days and nobody made an announcement saying "Unfortunately the forum is down due to unforeseen circumstances and will be back available as soon as possible. Sorry for an inconvenience". I obviously expect too much from the management.

Dom, ludus uses the forum on a regular basis.


haha - should of realised - he is 12 afterall ;p

[lick]

haha - should of realised - he is 12 afterall ;p

Or else mabey its his job to find out what people think on Habbo Uk's biggest fansite?

+ he had an account before he became staff i think.

[FlyingJesus]

If the forum's down is it not immediately apparent to people that there's a server issue? Especially if the main site is still working - and frankly the lack of any announcement should have fortified this (horrifically obvious) theory rather than make anyone think that it's the work of hackers or anything else more malicious than a technical glitch. What did you really need telling?

[nvrspk4]

With all due respect I don't think there's that much left to argue about. Jake, yes mistakes were made and I've personally accepted responsibility for them.

We've acknowledged that there was a problem, accepted the blame, and have stated we are going to change policies.

That being said none of the managers were really at fault, this wasn't their job to be posting on HabboxToday and its quite possible that they were waiting for information. The Forum Manager was unable to post due to a problem with permissions. One of the AGMs simply forgot about HxToday, a mistake however he wasn't sitting back, he was informing people about the issue as far as he knew and there was a reliable source of information to dispel the rumors.

Thanks

[ºNotesº]

Honestly? I think you are all taking it a little bit too far. Can I just remind everyone that this is a HABBO FORUM LOL!

[Mentor]

This threads still going? O.o How on earth can a server outage be this interesting?

[Sammeth.]

This threads still going? O.o How on earth can a server outage be this interesting?
Some people enjoy milking things for all they're worth :P!

[Plank]

so what was the exact reason why it went down?

[Titch]

so what was the exact reason why it went down?

Server split up with his girlfriend, was rather depressed so decided he wasnt working for a few days.

[TheMagicTramp]

Honestly? I think you are all taking it a little bit too far. Can I just remind everyone that this is a HABBO FORUM LOL!

Well found hence the Habbo in Habbox Forum :rolleyes:

[ºNotesº]

Well found hence the Habbo in Habbox Forum :rolleyes:

I didn't find it - I made a note of it.

The URL is simply and indication that it is Habbo related. It doesn't necessarily mean it is related. Also, I reminded people - I didn't inform them.


;)

[Blinger1]

I agree with Mentor, stop with the big fuss, the situation has been dealt with... so maybe we should just close this thread as it has been fixed?

[Alkaz]

Erm no? Sorry deleted.

[GommeInc]

Meh, next time it goes down people should just give whoever has controls a very hard kick to remind them to update the Habbox Today (obviously not too hard, just metaphorically ;))

[Immenseman]

http://www.habboxforum.com/showthread.php?t=583056

how hard was that, much better