Need URGENT help.

[Ardemax]

Ok,
On my friends computer, someone told him a link to get a Bus Driver game (well the download for it on rapid share), suddenly he gets a message from ESET NOD32 that there have been lots of trojans in his system32 folder. The computer restarts itself and as he tries to get onto the internet, he can't, only a blank screen comes up.

The trojans are still in system32 and NOD32 can't remove them. They're in quarantine, but nothing is happening.

Any suggestions as to what can be done?

Many thanks!

[The Professor]

Reformat is the easiest way, and probably the safest. You don't know what trojans are left even if you manage to get him back on the internet, so all bank details, passwords etc are at major risk. If he has them backed up somewhere else, I wouldn't bother rescuing any files just in case a trojan has attached itself to them too.

[Wootzeh]

boot in safe modeeeeeeeeeeee

[Recursion]

As Alex said, reformat.

[Ardemax]

how does one reformat (noob)

[hamheyelliot]

Easiest way is to take a sexy XP/Vista disc and format the partition with the nasties in it.

[Ardemax]

in english plz

[hamheyelliot]

xp/vista disc in >
choose to install, or whatever >
look at the list of partitions already on there (basically a partition is what a copy of an OS exists within) >
delete the main (probably only) partition on the list >
install a fresh copy of the os.

[Suspective]

Yeah, give it a reformat. Then he'll have the whole pc basically, cleaned.

[Ardemax]

but its basiclly the internet which won't load

it just goes to a white screen

[hamheyelliot]

Has he only got Internet Explorer on there, or has he tried a few other browsers?
Also I'd recommend he gets Kaspersky installed from a USB or something, it's probably the best at detecting trojans and actually getting rid of them.

[Ardemax]

yeah its only IE

and ive tried installing kaspersky from a download icon (ive downloaded from the internet now I need to just download to the computer) but it keeps saying it can't run when AVG is installed, but I can't find AVG :S

[The Professor]

Seriously, just reformat. You're going to get problems like that ALL THE TIME because the trojans have messed up your computer and in all likelihood are still there. You're taking a massive unnecessary risk by carrying on using the computer as it is.

[Ardemax]

ok sorry for bump

but alex what is the easiest and most effective way on reformatting?

[Flisker]

Put the XP/Vista Operating system disc in the Computer disk tray, then go through the options and do a fresh install.

[Ardemax]

so should i like save all the data from games and documents and stuff
to a pen drive
scan them on my home computer

then put them back on after the reformat?

[Chippiewill]

Once a computer has been comprised once you can never trust it... Backup and reformat.

[Clowgon]

You could do that but there's a risk that the trojans have affected other software on the computer. Best thing to do is just roll back the computer a few days

Or put the documents and whatever else on the pen drive and scan to see if there's any nasty bugs... reinstall using XP/Vista Operating system disc on to your friends computer.

[Frisky]

If you want professional help from real technicians, sign up to one of these forums, post in the correct place and explain your story.
I used to have so many problems and they've helped me fix each and every one.

http://www.bleepingcomputer.com/
http://www.techguy.org/

Very helpful people and give you easy step by step guide on how to do what they ask you.

[Ardemax]

You could do that but there's a risk that the trojans have affected other software on the computer. Best thing to do is just roll back the computer a few days

Or put the documents and whatever else on the pen drive and scan to see if there's any nasty bugs... reinstall using XP/Vista Operating system disc on to your friends computer.


i've tried using system restore, but it says "there was an error and could not restore"

so ill try reformatting