Virgin Media Problem...

[Hitman]

Hi. I posted this before but received no help with actually fixing the problem.

Basically, the problem is that I can't connect to certain websites. I have found two so far. The problem only occurred about 4 to 5 days ago. If I try and go to forums.digitalpoint.com or cmyip.com the connection times out. It happens on my PC and my laptop (using the same router) so it's not a problem with either PC.

I contacted the owner of digitalpoint forums with my IP, and there were no issues on his side, so I guess it's VM's fault somewhere. The sites worked fine before, now I can only access them via a proxy or VPN which is annoying.

I've no idea how to fix it - I've tried replugging in my router etc, no use. Hopefully one of you nice people will help me, if not then I'll have to contact VM.

If this helps then here you go:


Tracing route to iconofcoil.digitalpoint.com [216.9.35.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 6 ms 10.227.144.1
3 25 ms 7 ms 7 ms leic-cam-1a-ge82.network.virginmedia.net [82.3.3
5.185]
4 12 ms 30 ms 8 ms leic-t3core-1a-ae1-0.network.virginmedia.net [19
5.182.174.129]
5 9 ms 11 ms 9 ms lee-bb-a-as8-0.network.virginmedia.net [213.105.
172.17]
6 15 ms 15 ms 17 ms 213.152.245.53
7 96 ms 89 ms 109 ms so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]

8 89 ms 110 ms 89 ms xe-1-1-0.er2.dca2.us.above.net [64.125.26.178]
9 90 ms 96 ms 89 ms xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]

10 97 ms 98 ms 102 ms above-twtc.iad10.above.net [64.125.12.78]
11 164 ms 165 ms 165 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
8]
12 162 ms 163 ms 163 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
8]
13 vl98.sndg-cr-1.nethere.net [66.63.128.40] reports: Destination net unreach
able.

Trace complete.

Tracing route to cmyip.com [216.92.198.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 6 ms 10.227.144.1
3 6 ms 5 ms 24 ms leic-cam-1a-ge82.network.virginmedia.net [82.3.3
5.185]
4 6 ms 7 ms 5 ms leic-t3core-1a-ae2-0.network.virginmedia.net [19
5.182.174.133]
5 11 ms 9 ms 9 ms lee-bb-a-as8-0.network.virginmedia.net [213.105.
172.17]
6 9 ms 10 ms 13 ms lee-bb-b-ae0-0.network.virginmedia.net [62.253.1
87.186]
7 18 ms 19 ms 18 ms Tengigabitethernet7-1.401ar4.LON3.gblx.net [64.2
14.128.37]
8 121 ms 119 ms 119 ms pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
7.138.112.146]
9 * * * Request timed out.
10 120 ms 122 ms 123 ms cmyip.com [216.92.198.116]

Trace complete.

Thanks in advance for any help!

[Recursion]

Try using the OpenDNS DNS servers, 208.67.222.222 and 208.67.220.220

[Hitman]

Try using the OpenDNS DNS servers, 208.67.222.222 and 208.67.220.220
Nope didn't work. :( I don't think it's a DNS problem.

'The connection has timed out













The server at forums.digitalpoint.com is taking too long to respond.








* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.'

cri

[Tomm]

For comparison you can see my traceroutes:



C:\Users\Tom.HOME>tracert cmyip.com

Tracing route to cmyip.com [216.92.198.116]
over a maximum of 30 hops:

1 19 ms <1 ms <1 ms 192.168.2.15
2 58 ms 99 ms 99 ms 192.168.1.254
3 41 ms 41 ms 42 ms host-92-9-224-1.as43234.net [92.9.224.1]
4 50 ms 83 ms 100 ms 92.31.253.74
5 52 ms 47 ms 43 ms xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
6 45 ms 47 ms 56 ms Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
3]
7 44 ms 43 ms 43 ms above-gblx.lhr3.uk.above.net [64.125.12.154]
8 160 ms 153 ms 154 ms pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
7.138.112.146]
9 * * * Request timed out.
10 152 ms 152 ms 162 ms cmyip.com [216.92.198.116]

Trace complete.


This looks excally the same and I can't access cmyip.com so its not a problem with your end or anything.

As for DP:



C:\Users\Tom.HOME>tracert iconofcoil.digitalpoint.com

Tracing route to iconofcoil.digitalpoint.com [216.9.35.60]
over a maximum of 30 hops:

1 6 ms <1 ms <1 ms 192.168.2.15
2 42 ms 98 ms 99 ms 192.168.1.254
3 41 ms 44 ms 42 ms host-92-9-224-1.as43234.net [92.9.224.1]
4 45 ms 47 ms 52 ms 92.31.253.106
5 102 ms 44 ms 42 ms xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
6 44 ms 43 ms 42 ms Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
3]
7 119 ms 116 ms 116 ms so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]

8 121 ms 116 ms 117 ms xe-1-1-0.er2.dca2.us.above.net [64.125.26.178]
9 117 ms 116 ms 117 ms xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]

10 120 ms 118 ms 118 ms above-twtc.iad10.above.net [64.125.12.78]
11 202 ms 195 ms 203 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
8]
12 202 ms 199 ms 197 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
8]
13 204 ms 196 ms 197 ms vl98.sndg-cr-1.nethere.net [66.63.128.40]
14 203 ms 198 ms 197 ms iconofcoil.digitalpoint.com [216.9.35.60]

Trace complete.


Mine can ping vl98.sndg-cr-1.nethere.net perfectly fine unlike yours. I'd suggest you try and contact nethere.net to see if there is a problem.

[Hitman]

For comparison you can see my traceroutes:



C:\Users\Tom.HOME>tracert cmyip.com

Tracing route to cmyip.com [216.92.198.116]
over a maximum of 30 hops:

1 19 ms <1 ms <1 ms 192.168.2.15
2 58 ms 99 ms 99 ms 192.168.1.254
3 41 ms 41 ms 42 ms host-92-9-224-1.as43234.net [92.9.224.1]
4 50 ms 83 ms 100 ms 92.31.253.74
5 52 ms 47 ms 43 ms xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
6 45 ms 47 ms 56 ms Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
3]
7 44 ms 43 ms 43 ms above-gblx.lhr3.uk.above.net [64.125.12.154]
8 160 ms 153 ms 154 ms pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
7.138.112.146]
9 * * * Request timed out.
10 152 ms 152 ms 162 ms cmyip.com [216.92.198.116]

Trace complete.
This looks excally the same and I can't access cmyip.com so its not a problem with your end or anything.

As for DP:



C:\Users\Tom.HOME>tracert iconofcoil.digitalpoint.com

Tracing route to iconofcoil.digitalpoint.com [216.9.35.60]
over a maximum of 30 hops:

1 6 ms <1 ms <1 ms 192.168.2.15
2 42 ms 98 ms 99 ms 192.168.1.254
3 41 ms 44 ms 42 ms host-92-9-224-1.as43234.net [92.9.224.1]
4 45 ms 47 ms 52 ms 92.31.253.106
5 102 ms 44 ms 42 ms xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
6 44 ms 43 ms 42 ms Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
3]
7 119 ms 116 ms 116 ms so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]

8 121 ms 116 ms 117 ms xe-1-1-0.er2.dca2.us.above.net [64.125.26.178]
9 117 ms 116 ms 117 ms xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]

10 120 ms 118 ms 118 ms above-twtc.iad10.above.net [64.125.12.78]
11 202 ms 195 ms 203 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
8]
12 202 ms 199 ms 197 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
8]
13 204 ms 196 ms 197 ms vl98.sndg-cr-1.nethere.net [66.63.128.40]
14 203 ms 198 ms 197 ms iconofcoil.digitalpoint.com [216.9.35.60]

Trace complete.
Mine can ping vl98.sndg-cr-1.nethere.net perfectly fine unlike yours. I'd suggest you try and contact nethere.net to see if there is a problem.
Thanks for that post Tomm. So it's just DP... I will contact nethere.net and see if they can help.

Thanks very much!

[Chippiewill]

[QUOTE=Tomm;6026225]For comparison you can see my traceroutes:



C:\Users\Tom.HOME>tracert cmyip.com

Tracing route to cmyip.com [216.92.198.116]
over a maximum of 30 hops:

1 19 ms <1 ms <1 ms 192.168.2.15
2 58 ms 99 ms 99 ms 192.168.1.254
3 41 ms 41 ms 42 ms host-92-9-224-1.as43234.net [92.9.224.1]
4 50 ms 83 ms 100 ms 92.31.253.74
5 52 ms 47 ms 43 ms xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
6 45 ms 47 ms 56 ms Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
3]
7 44 ms 43 ms 43 ms above-gblx.lhr3.uk.above.net [64.125.12.154]
8 160 ms 153 ms 154 ms pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
7.138.112.146]
9 * * * Request timed out.
10 152 ms 152 ms 162 ms cmyip.com [216.92.198.116]

Trace complete.


How on earth have you set up your network? The two local IPs it goes through are on two different subnets.

[Tomm]

192.168.2.xxx is my internal secure network and 192.168.1.xxx is my DMZ or untrusted zone. 192.168.2.15 is my hardware firewall (192.168.1.60 on the dmz)


[QUOTE=Tomm;6026225]For comparison you can see my traceroutes:



C:\Users\Tom.HOME>tracert cmyip.com

Tracing route to cmyip.com [216.92.198.116]
over a maximum of 30 hops:

1 19 ms <1 ms <1 ms 192.168.2.15
2 58 ms 99 ms 99 ms 192.168.1.254
3 41 ms 41 ms 42 ms host-92-9-224-1.as43234.net [92.9.224.1]
4 50 ms 83 ms 100 ms 92.31.253.74
5 52 ms 47 ms 43 ms xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
6 45 ms 47 ms 56 ms Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
3]
7 44 ms 43 ms 43 ms above-gblx.lhr3.uk.above.net [64.125.12.154]
8 160 ms 153 ms 154 ms pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
7.138.112.146]
9 * * * Request timed out.
10 152 ms 152 ms 162 ms cmyip.com [216.92.198.116]

Trace complete.
How on earth have you set up your network? The two local IPs it goes through are on two different subnets.

[Chippiewill]

Ah ok, makes sense.