Contacting Habbo about account retrieval

[Cysne]

Hiii,
Another annoying question.
I was wondering if you can still ring the habbo london office? All I've been able to find is there email. I've emailed them, but I dont know what their response time is like, anyone know what kinda response time is like?

Last question, what kinda details will they need for account retrieval?

[e5]

The London office number is: 020 7871 0346

Their response time is usually 48 hours after you have sent your email, depending on weekend/bank holidays.

You don't get any further by phoning them as email is just as efficient, if not more as it gives both ends time to think about replies so that they make the right decision, usually in your favour.

For account retrievals you need details of:

* Email address used to create the account
* Details of any other email addresses on the account
* Your ISP (Internet server provider - AOL, BT, Virgin Media etc)
* Details of any bans on the account
* Details of all Credit transactions and payment methods (credit card, mobile phone, home phone etc - if you used a phone, please include the phone number too!)

[Black_Apalachi]

The list of required information is hideously long. I tried to retrieve an account recently and I apparently didn't provide enough information :rolleyes:.

[e5]

The list of required information is hideously long. I tried to retrieve an account recently and I apparently didn't provide enough information :rolleyes:.
5 requirements isn't much :P

[Black_Apalachi]

That's no way near the whole list they send you.

Edit: Here's the list:


> Your Habbo name:
> When you registered your Habbo account:
> Past email addresses registered on your Habbo account:
> Your Habbos Date of Birth (the one you entered when you registered the account) -
> Your ISP (Internet Service Provider - AOL, BT, Virgin Media etc. - This is the company you pay for your Internet):
> If you have bought credits (yes/no):
> If you have, when and for how many?:
> How did you buy Habbo Credits? (Cheque, SMS, Credit or Debit card etc.):
> If you bought be home phone or SMS please supply your phone number:
> If you purchased by Ukash, Clickandbuy or Credit/Debit card please supply the email used for that purchase:
> The names of any other Habbo accounts you may have:
> Any other information you think is important in this matter:

Your short-list may be similar but it's way too vague.

[Laurensh1]

They also want you to guess how much rooms you've made and who your friends are and stuff...

[Black_Apalachi]

They also want you to guess how much rooms you've made and who your friends are and stuff...

Lmao, is that a new one?

Half the questions are stupid. I don't need to own the account to know when it was created or when it last logged in for example.

[e5]

Yeah, they also ask you for 5 friends from your friends list and stuff like that.

And the list I gave is from the Habbo website :P I am fully aware they reply asking for even more details :), that probably being when you don't supply enough information in the begginning.

[Black_Apalachi]

Alright calm down. I don't see the point in adding even more questions which the answers to can be easily obtained from the user's Habbo Home :P.

[Cysne]

Jeeez! That's alot! Haha, Thanks alot.

[Cysne]

Won't let me edit. Gahhh, anyway. I've just scribbled down pretty much everything you said, lol. A page of A4.

[Black_Apalachi]

They're a bit iffy sometimes. I don't know why they said I didn't provide enough information. Good luck!

[e5]

I was calm rob, just saying :(

[Cysne]

Emailed them now with everything you mentioned, so let's see what they say.

[Laurensh1]

I shall look if I can see one.

[Immenseman]

I think rooms made and friends on list are old ones. They asked me that like two years ago when I was retrieving an account, they asked me to name 5 friends haha and at that time I had 5 habbo staff on my list so used them haha.

[Cysne]

Jake? :3


Edited by Catzsy (Forum Super Moderator): Please stay on-topic. Thanks.

[Immenseman]

hiyaaa, who's that?

on topic; gl with ya appeal!

[Cysne]

Alex Aka Krimzen, also Cysne, Justkrim, etc etc... :3 Do you remember me?

[Jordan:A]

they asl you for about 3 names of your friends

[Cysne]

Well I've sent them;
Name of account and registered date,
Email Address,
ISP and static IP,
Previous Bans, dates and reason,
Credits, what and which phone number.
Date of birth,
A list of 10 friends.
Other accounts list.
All rooms on one account, 10 on another.

That surely should be everything they need

[Black_Apalachi]

I think rooms made and friends on list are old ones. They asked me that like two years ago when I was retrieving an account, they asked me to name 5 friends haha and at that time I had 5 habbo staff on my list so used them haha.

Oh, they've never asked me that. And lol :P.


they asl you for about 3 names of your friends

Really or joke? So much for keeping person details personal then? :rolleyes:


It's such a piss take because the account I was trying to get back was one I haven't been able to get on for about 4 years so I don't remember any of details about Credits and various other things.

Surely they can just check the IPs and see if they match?

[Spy,]

just fill out the list given by robald and u will be fine for the last question i just mentioned some of the ppl on my console and i was not asked for more infromation or told i haveing supplyed enough i got my account bk.

there reply time is usealy with in 48 hours but some times it can take longer if u want your account unbanned faster just ring them and supply the information i did this and was unbanned with in a matter of minitues.

Tip: when ringing dont leave a message on the answer machine they never get bk to u for ages just keep trying till someone picks up.

[Cysne]

Thanks Spy,
I emailed them with everything they may need, if they dont get back to me by monday or so I will ring them.

[e5]

If you ring them, you usually have to leave a message for them to get back to you anyway.

[Laurensh1]

I think Sulake will provide you with lots of questions they ask you to give the answers to prove you're you.

> for what Habboname is it?
>-what is the email address you have registered your Habbo them?
>-what are the names of your other Habbos?
>-what is the ip address of your computer? (you may check this through
> http://www.whatsmyip.nl/ or http://www.watismijnip.nl/)
>-who are all there on your friends list?
>-how often do you have to be logged?
>-how many Credits you have purchased together and from which phone number?
>-what is your birthdate?

(translated with Google translate).

[Cysne]

Thank's lauren, pretty much what I've sent. Happy days, just a waiting game now. :eusa_danc

[Cysne]

Rang them, they didn't talk and put phone down. Naiceeeeeeeee

[Cysne]

Just got this, so if I supply a new email account they will give me my accounts back? ;D

I'm wondering what type of account they want, Gmail?

''Thank you for your email.

In order for us to send you a new password, you will need to supply a different email address. AOL and Hotmail regularly block Habbo emails from coming through, which is possibly the reason you were unable to reset the password yourself.

Please supply a new suitable email for us to assist you that is not Hotmail or AOL.

Yours,

--
0rca
Player Support
Habbo UK''

[Immenseman]

yahoo/gmail i'd suggest.

[Cysne]

Cheers. Done gmail, guess I won't get a reply this weekend. Owell, going out now. Thanks for teh help.

[Cysne]

I've got my account back, krimzen now. But they didn't return my alt account. Gahh, So sent them another email to ask them to give that account back, too.

Hi Habbo,

Thank you for your email.

The details you have supplied are correct and we are happy to send you a new password.

Please make sure you check all your email folders for your new password, including your junk mail folder.

Please make sure you memorise this password or jot it down somewhere safe. Remember, never give out your Habbo password to anyone.

Is what they sent me with two emails to the gmail account. Gahgahgah. I want Justkrim, that's the one with the most of the furni on. :(!

[Black_Apalachi]

Nice one :D. Hope you get the other back too.

[e5]

Send another email via the cfh :)

[JACKTARD]

I plan to ring them today during my lunch.

I should know all the answers to anything they'll ask me off the top of my head right?

[JACKTARD]

Send another email via the cfh :)


whats cfh?


EDIT: sorry for double post :/

[Black_Apalachi]

It means 'Call for Help' but I think he meant 'HHT - Habbo Help Tool' :P.

[JACKTARD]

oh ok

does anyone know the number for habbo customer support or is it just the london office and the guy on the end of the line was lying to me o.o

[Cysne]

Sent them another email or two about my other account, see how long it takes them to respond, surely it would be easier just to do them both at once. Doh.

And jack, i'm not sure.

[Describe]

what's player supports email anyway? it's not that mailman@habbogroup surely?

[Cysne]

That's what I got my replys from, so yes I guess it is.

[Cysne]

Yessss! Got my storage account back. I knew it had been hacked, but still worth quite alot. :D A few dinos for my troubles.

Krimzen is back...

[Cysne]

Can you still alt pull items into your hand? ;l
Or any way to pick up an entire room of furni?
:s Remind me of moving furni pleaseeeeeeee

[JACKTARD]

Can you still alt pull items into your hand? ;l
Or any way to pick up an entire room of furni?
:s Remind me of moving furni pleaseeeeeeee
you cant alt furni into your hand but cna pick all furni in a room by typing :pickall you get a warning of what it'll do so just click 'OK' :)

[Cysne]

Ooh, very helpful. Dont have to pick up two holly walls now. Ha. :)
Also found you can double alt click or something and it does it. Thanks + rep

[JACKTARD]

oh i didnt know that :P

+rep returned :)

[9y]

The list of required information is hideously long. I tried to retrieve an account recently and I apparently didn't provide enough information :rolleyes:.

Same, Although im the only person who logged on it..