Another slate at virgin media

[iUnknown]

http://www.youtube.com/watch?v=PBRRUyTnWA4

Was broadcasted/organised by BBC watchdog. Comments?

[xxMATTGxx]

Well, all businesses do mistakes and have problems to be honest.

[Recursion]

LOL.

Since when do dead people use the internet?

[GommeInc]

Not all companies are angels when it comes to deceased people. Tesco are equally if not, worse than Virgin when it comes to this. It technically isn't Virgins fault, because they have to follow laws based on fraud - anything in the deceased's name cannot really be touched by family other than by solicitors or if they have a joint name put to down, which may not exist in Virgin medias contract (where only one name is taken). They have to literally cancel the contract in most cases, and start a fresh on a new one which causes waaay too much hassle than needed, but for some reason it is needed :P

But still, this has nothing on Tesco :P

[iUnknown]

It's about how virgin have been cutting off families where the billpayer in the family has died and because virgin support is so terrible they have not been able to change the billpayer's debit agreements in time for the bill... it's particular bad when you want to be talking about the death with close friends over the phone. They continue to try and bill people after they're dead, despite the information given to their terrible support.

[Mickword]

Hahahaha... -.- that was not really funny :P.

[FlyingJesus]

It's about how virgin have been cutting off families where the billpayer in the family has died and because virgin support is so terrible they have not been able to change the billpayer's debit agreements in time for the bill... it's particular bad when you want to be talking about the death with close friends over the phone. They continue to try and bill people after they're dead, despite the information given to their terrible support.

Often the fault of the customer though I'm sure. While I sympathise with the fact that dealing with switching names on a bill isn't what a grieving family most wants to do, I speak from experience working with finances of dead persons that it's difficult for the company to do much unless given exactly what is necessary. You have to register grants of probate, send in copies of death certificates and all sorts of other documentation just to stop fraud, and it's easy to forget a part and prolong or even entirely botch up the process