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Immenseman
19-09-2009, 06:38 PM
Isn't great. I sent in a safety ban removal for one of my old accounts which was compromised well over a year ago. I have now sent two safety ban removal appeals one on 28th December 2008 which I was given no reply and one on 16th September 2009 which still hasn't been replied to.

I don't know if this is the same for everybody. I think it's fantastic that you have such a system for a habbo related forum but it's no use to any body if things aren't being dealt with and replied to.

I think maybe you need somebody new to answer appeals, this isn't a personal attack because I have no idea who answers them or perhaps a few other administrators dealing with them like Yohsi/Brandon or someone? They're both online quite a lot and obviously if they wanted to/had time then I think you should ask one of them to help jin/nvr/matt or whoever deals with them at the current time.

syko2006
19-09-2009, 06:57 PM
I think a new section is in order. :P lol

Maybe a Forum Support system, a bit like the Habbo support system. (Send an e-mail, get one back, blah blah blah.)

Some staff could be taken on, and some e-mails could be allocated to who ever the staff are. :)

Immenseman
19-09-2009, 06:58 PM
Dan you n00b :P They have one. That's what I'm giving feedback on :P Just saying things aren't replied too, regularly anyway.

lick
19-09-2009, 07:02 PM
Mine seem to always get replied to, and if not they give me a reason. I say its fine.. could do with one more person maybe, but if Matt still does it then i think there are enough people.

Immenseman
19-09-2009, 07:03 PM
almost a year since i sent my first one in, still waiting for a reply :P

xxMATTGxx
19-09-2009, 07:33 PM
Hey Jake,

Sorry about the delay. I'm just a bit busy with stuff in real life at the moment but when I have a chance I will reply to your ticket before 10pm. :)

Ps. The Support System got like handled over to me the other day. So you will be seeing me doing most of the tickets from now on. :)

Immenseman
19-09-2009, 07:46 PM
Alrightio, good to hear :)

xxMATTGxx
19-09-2009, 08:18 PM
Alrightio, good to hear :)

You will be happy to hear that I have replied to your ticket.

Immenseman
19-09-2009, 08:24 PM
:) I'll close the thread too seeing as you've only just taken over and maybe re-create it in a few months if you're no good >: )

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