[HxHD]

[Dusty-09]

OK, a change of manager, I think a new change of rules? (congrats ben)

Well here they are:

- I think Applications should return, recommendations has flaws and not everyone can be active when staff are around: DJs are getting loads of trials as they frequently party there, doesn't seem fair. I also think staff can recommend their friends and some people are not getting a trial but in fact; they deserve one.

- Classic HxHD, I'm not saying bring back all the elements, just a few. The desk should remain the size it is, but I think there should be groups and TLs as there is an extra job position which may motivate some staff. TLs also can be a help to Management when the time is needed and I think SS to Manager is a heavy jump.

- Frequent Layouts - I think you should take into account what the public say - such as layout votes (4 layouts and there is a poll most votes is a layout)

- Competitions and Quests - Although I have seen quizzes they have only been held during HxSS at the moment. I know it's a lot to ask but maybe a quiz or 2 a month for some VIP won't hurt... It will help forum users get onto habbo and some of us to get VIP!

NOTE: ONLY SUGGESTIONS - Please don't post saying its a lounge not a help desk - if it was a lounge it wouldn't be called Habbox HELP Desk now would it? :)

I'm not sure what else to say but I hope you take these points into account I'm just touching one some stuff and these are only suggestions. Feel free to post more below :) Good Luck Ben

[Inseriousity.]

Cola. Machine. That's all I'm saying.

Okay, I lied. Good suggestions :)

[dogboy123]

I completely disagree with the applications, reccomendations are a great way of seeing who should get staff as we can see how they are in the desk, aslo it gives staff a chance to say who they want as staff and with applications i think you get loads of randomers applying who dont even know what HxHD is. However reccomendations are accurate.

Change happens, as now its a lounge (dont kill me for saying that) we didnt need as many staff members. Hence no need for TLs etc. And theres no point hiring tls for when say 6months or w.e theres a new manager a tl is there, within a few days I'll be settled in.

With Jin the new owner of the desk, he's on habbo alot more to change the layouts and new ones are planned :)

We do run 2 quizzes a month with the oppertunity to win Vip, I'll get this sorted :)!

[Dusty-09]

Cola. Machine. That's all I'm saying.

Okay, I lied. Good suggestions :)

Thanks

Why are you guys so obsessed with that cola - I guess HxHD won't be the same without it.

[Circadia]

i want a cola machine cause there cool ^^

[scottish]

I completely disagree with the applications, reccomendations are a great way of seeing who should get staff as we can see how they are in the desk, aslo it gives staff a chance to say who they want as staff and with applications i think you get loads of randomers applying who dont even know what HxHD is. However reccomendations are accurate.

Change happens, as now its a lounge (dont kill me for saying that) we didnt need as many staff members. Hence no need for TLs etc. And theres no point hiring tls for when say 6months or w.e theres a new manager a tl is there, within a few days I'll be settled in.

With Jin the new owner of the desk, he's on habbo alot more to change the layouts and new ones are planned :)

We do run 2 quizzes a month with the oppertunity to win Vip, I'll get this sorted :)!

not as if you get people asking current staff to recommend them, which has happend in the past and the member got hired, so there are flaws in recommendations, always has been always will be.

[flatface]

1) Sometimes opening apps isn't relevant as like all departments HxHD has a staff limit and usually they only need 1-2 trialists at a time, so opening apps just to take on 2 trialist is a bit pointless imo.

2) There isn't a need for TL's, although its called HxHD it's mainly used as a lounge, requests for help don't occur very often. Theres also no point in having TL's because theres only roughly 12 staff, which is a very manageable number for the manager(s) to look out for.

3) Now Jin is the room owner I can see this happening :).

3) During my time we tried to hold at least 2 HxHD quizzes each month, so yeh we did have quizzes outside HxSS, also now Catzsy and dogboy123 have taken over managing the desk I'm sure things will change in due course.

[Dusty-09]

1) Sometimes opening apps isn't relevant as like all departments HxHD has a staff limit and usually they only need 1-2 trialists at a time, so opening apps just to take on 2 trialist is a bit pointless imo.

2) There isn't a need for TL's, although its called HxHD it's mainly used as a lounge, requests for help don't occur very often. Theres also no point in having TL's because theres only roughly 12 staff, which is a very manageable number for the manager(s) to look out for.

3) Now Jin is the room owner I can see this happening :).

3) During my time we tried to hold at least 2 HxHD quizzes each month, so yeh we did have quizzes outside HxSS, also now Catzsy and dogboy123 have taken over managing the desk I'm sure things will change in due course.

Applications should be open as it welcomes a fresher audience, I don't know but applications I think are a necessity and 5 applicants can be short listed from 100 people for example it IS possible.

I agree with TL's but the limit should be extended to about 20 people so at least there is a better CHANCE of getting a job I just reckon there should be an application system

[Immenseman]

I agree with some points raised. OK, I think the recommendations system should be scrapped. I don't think it's as half as productive as the tried and tested application system. People can easily sit and pretend to be useful and active just to get a job, I don't think it creates a good atmosphere when people are just in there to get a job in the help desk and practically spam help to people who don't even care just to get the position.

I think the fact that the Help Desk no longer employs masses of people is actually a plus point for the application process. They could be regularly advertised throughout the help desk to let everyone aware. There would be decent interest in them if they were advertised properly, through the right channels. An aspect that Habbox needs to improve in general. With these masses of applications it allows you to hand-pick the best people for the role.

I don't thin groups should be re-implemented because it's no longer a big and influential department which isn't a fault of Habbox but more how diverse the client has been.

Applications - yes. Groups and team leaders - no.

[Molly.22]

I don't think applications should return, HxHD is different in the way staff are needed. There is only a limit of people and usually one one person is needed to join the team at a time.

When you said about SS to Management was a big jump, as there was no assistant manager, I see the management should rightfully go to a SS.

With the comp bit, I think HxHD usually do a quiz down there about once a month, as there has been a lot of changes with management at the moment, they need time to sort this all out.

Erm.. thats all I have to say. :P

[Hecktix]

Speaking as the person who developed the 'Team Leader' system at HxHD I don't think it needs bringing back whilst HxHD is a lounge and only has 12 staff members.

Back in the day when I introduced the system, we had 6 members of staff in each group and that was just normal staff. This was back when we were a fully fledged Help Desk and I was running about 40 staff.

I'm not a fan of reccomendations but as Josh said HxHD are never looking for more than 1 or 2 new staff so applications are pointless.

I used to take on 16 new trialists on a monthly basis, as HxHD needed staff constant recruitment was the way forward back then.

Btw Dogboy, not to be rude but you have no idea what happens with applications clearly... at the end of the day it probably comes down to whether managers can be bothered to read them.

I know MattGarner has been trawling through nearly 100 applications on his own today for instance.

HxHD used to get 40 or 50 applications everytime I opened apps - and even then the successful applicants would have to attend an interview.

But times change... and I dont think whilst HxHD is a Lounge with a staff limit it should start using procedures used when it was a huge organisation within itself.

Whether HxHD should be a lounge OR have a staff limit is a completely different set of issues and I can't be arsed to start my annual rant about that :)

[Sharon]

Erugh enough with all the formal language already ;]
Hm yeah there could be application's actually..
Help desk should stay a help desk.. every now and then we get people asking things mostly how to get a Trading pass,
Rec's can get unfair by people reccomending their fiends.. been there and seen it, so there should be applications.

[lick]

I remeber sacha getting recc because she was liked by the other staff memebers and she never even helped. So yeah i think apps should be brought back

[Immenseman]

yeah, there's that too. people will rec their friends, not even because they're good staff. also, people ask to be rec'd. i know there are things in place to prevent this but it does happen.

[Alex3213]

Yeah I think apps should be brought back (even though I don't play anymore) however an interview process is also needed. I personally think some choices have been chosen because they were liked, rather than earning the position from helping :).

[dogboy123]

Erugh enough with all the formal language already ;]
Hm yeah there could be application's actually..
Help desk should stay a help desk.. every now and then we get people asking things mostly how to get a Trading pass,
Rec's can get unfair by people reccomending their fiends.. been there and seen it, so there should be applications.


If people gt recs because it's their friends then it wont be counted and they'd get told off

However if they rec their friend, doesnt mean it cant be a valid rec, if someone truley deserves a trial they get one friend or not

[Sharon]

Bennyyy how you can be sure they aren't reccing them coz its their friend

[scott]

Applications were good other than when you got 50-60 and there was quite a lot of good ones and having to go through all them in interviews myself. Rec's are okay just now i suppose since it's such a little team :)

[dogboy123]

They dont, all the staff have been reccd at some point and all are very active.

Even if it is their friend, they still deserve to be recd

[Immenseman]

Yeah but people end up reccing just because the individual is their friend.

[Inseriousity.]

Reccomendations can be questionable; an application can't.

There's one solution to this.....
Cola. Machine. :P

[Immenseman]

i agree. hxhd needs cola to be good.

[Sharon]

Is that all you care about

[Immenseman]

it's a huge part of hxhd, well it was

[Sharon]

Suppose
I'll be at ur party x

[dogboy123]

Yeah but people end up reccing just because the individual is their friend.

From what I can see in the reccing thread, they're all valid, yes they may be friends but why should staff hold back reccing smoeone just because someone might complain they're only reccing as its their friend

If it is purley favourtism then it wont be counted as and they'll get dealt with :)

[Immenseman]

you have no proof of the validity though. i think this thread show that applications is by far a better tried and tested process and you should revert back to this method. i know you only hire a few people. you'll get 20+ apps - you can pick the best 1-3 people. you'll get quality staff that way.

[Sharon]

YEAH How do you know its favouritism then!!!

[dogboy123]

you have no proof of the validity though. i think this thread show that applications is by far a better tried and tested process and you should revert back to this method. i know you only hire a few people. you'll get 20+ apps - you can pick the best 1-3 people. you'll get quality staff that way.

I have proof of validity, nobody has recd anyone in the rec thread that does not deserve one. Weather or not it's their friend doesnt matter...

[Molly.22]

All the friend stuff is total rubbish, everyone who has been recommenced do deserve it. Even if they are a mate then that shouldn't depend on if they get a trial or not. All of the HxHD Staff, I would call my friend and a lot I have made since my trial.

:)

[Mathew]

I also agree fully with the application process. Even if only 2 or 3 new people need hiring, applications are the way forward. When the Competitions department need new staff, there isn't 20 new people who get a trial, just 3 or 4.

With reccomendations, there is no proof of a real reason why someone was reccomended. It's impossible to know. I know when Jaiisun was bringing on new trialists - he posted a few applications to the SS to help out and decide. By an application process followed by a short interview, you can really test out the Habbo's knowledge.

It's all well and good that the person is active in the room - but what good is that when they don't know how to get a throne?

Teams aren't needed with only 12 staff, but it would be suitable if HxHD was to revert back to the "olden days"... :P

[scottish]

Whoevers saying recs are only given to people who deserve it; shut up.

Take a look for example a few months ago, Pigperson received 2 recs then got hired, he was rarely in the desk and rarely helped.

Soon after he was fired.

So yeh, recs are flawed. If you think recs are all fair and noones going to recommend their friend for the sake of them being their friend; just leave.

[dogboy123]

That's in the past, now theres a new manager, I'll make sure it doesnt happen

There's no point opening apps for only 2 spaces, when the person that gets it, will probably be the person who's reccd anyway

[Immenseman]

not really. apps will create much more attention and more people will apply. giving you better choice rather than the losers who spam help just to get the job and when they get it don't really have that same enthusiasm any more.

[Alex3213]

Precisely Jake - also I know people who help but haven't got a reccomendation, this is because instead of saying "anyone need help" they wait for someone and then answer :).

[dogboy123]

Well now I'll be in there to keep an eye out on people who staff have reccomended :)

[Dusty-09]

I reckon you should consider it - make a poll or something : Should apps be brought back yes or no? Let the public vote

I agree giving recs has flaws applications doesn't SIMPLE. By applying you see their are dedicated enough to fill one out. If you don't believe the rec system is flawed you're wrong sorry :(

@Ben - I think some people try too hard to get a trial - they keep spamming anyone need help and keep befriending the hxhd staff it's pretty easy if you think about it. Apps are worth it and even if you pick 1 or 2 who cares? You're picking the best, the most dedicated person and you're getting 100% quality

[dogboy123]

I reckon you should consider it - make a poll or something : Should apps be brought back yes or no? Let the public vote

I agree giving recs has flaws applications doesn't SIMPLE. By applying you see their are dedicated enough to fill one out. If you don't believe the rec system is flawed you're wrong sorry :(

@Ben - I think some people try too hard to get a trial - they keep spamming anyone need help and keep befriending the hxhd staff it's pretty easy if you think about it. Apps are worth it and even if you pick 1 or 2 who cares? You're picking the best, the most dedicated person and you're getting 100% quality


Yeah but if apps opened, people seen in hxhd and helping would get chosen, those people are likley to be reccd

whats the point opening apps when it can be done alot easier in staff

Maybe if they get picked from reccomendations if they have an interview after. I really don't think applications are the way forward

[Alex3213]

Yeah I agree with Amir about the considering bit, its as if youre determined to keep it the same way it is. I mean it is your first day, but you should try to think what the public think as well, because tbh, many people in the thread is right, Scott, Amir, Jake, Matt etc. Apps are probably the stronger way, its not like comps do a different system is it?

[Dusty-09]

Yeah but if apps opened, people seen in hxhd and helping would get chosen, those people are likley to be reccd

whats the point opening apps when it can be done alot easier in staff

Maybe if they get picked from reccomendations if they have an interview after. I really don't think applications are the way forward

But why don't you recs are stupid - I've thought "Hey I want a trial!" So I know I have to get a rec and I've tried to be active and everything. But seemingly enough apparently I don't deserve one and someone gets a trial over me - I'm not trying to rant but applications is a much more fairer system so that everyone has a CHANCE to apply. And people in the HxHD wouldn't get chosen because as manager you should be considering a trial based on their app not on how active they are, basically quality not frequency



Yeah I agree with Amir about the considering bit, its as if youre determined to keep it the same way it is. I mean it is your first day, but you should try to think what the public think as well, because tbh, many people in the thread is right, Scott, Amir, Jake, Matt etc. Apps are probably the stronger way, its not like comps do a different system is it?

Thank you

It's kinda unanimous that we want apps!!

[dogboy123]

But why don't you recs are stupid - I've thought "Hey I want a trial!" So I know I have to get a rec and I've tried to be active and everything. But seemingly enough apparently I don't deserve one and someone gets a trial over me - I'm not trying to rant but applications is a much more fairer system so that everyone has a CHANCE to apply. And people in the HxHD wouldn't get chosen because as manager you should be considering a trial based on their app not on how active they are, basically quality not frequency

Other people are ALOT more active than you, and yes everone does have a chance but as we have a 12 staff limit we need the best staff, everyone does have a chance, hence why I think apps wouldnt give us the best person

[kuzkasate]

I completely disagree with the applications, reccomendations are a great way of seeing who should get staff as we can see how they are in the desk, aslo it gives staff a chance to say who they want as staff and with applications i think you get loads of randomers applying who dont even know what HxHD is. However reccomendations are accurate.

Change happens, as now its a lounge (dont kill me for saying that) we didnt need as many staff members. Hence no need for TLs etc. And theres no point hiring tls for when say 6months or w.e theres a new manager a tl is there, within a few days I'll be settled in.

With Jin the new owner of the desk, he's on habbo alot more to change the layouts and new ones are planned :)

We do run 2 quizzes a month with the oppertunity to win Vip, I'll get this sorted :)!

thats where your wrong. i actually tried getting recommended as hxhd, i sat in hxhd for a week helping people when staff were afk or when they cba... this was like 2 months ago and nothing? lol

and i cnt always be at the help desk, but if i WAS staff i would be... same with other members.

apps are great... recommendation sucks.

[Dusty-09]

Other people are ALOT more active than you, and yes everone does have a chance but as we have a 12 staff limit we need the best staff, everyone does have a chance, hence why I think apps wouldnt give us the best person

Can you please understand, you aren't always in the desk, no one is... So how can you know who is active and who isn't we all have lives and we will be on at different times how do YOU know that people are active, they may just go into the help desk when staff are around, using apps and interviews you can clearly separate people: PEOPLE WORTH A TRIAL - PEOPLE NOT WORTH A TRIAL and shortlist and then BAM 1-2 trialists who actually deserve it.

But... If you don't want apps why not test them out - bring them out once and if it works keep them you won't be disappointed!

[scottish]

You get the best staff? i'm pretty sure someone asked a simple question about how to change/view badges in BETA and 2 of your staff couldn't answer him, lol.

Clearly getting the best, most knowledgable staff though recommendations aren't you. :rolleyes:

And not everyone has a chance, cause say for example

Person A has been coming to HxHD for 2 weeks, is helpful, friendly and in for about 3-4 hours a day

Person B has been coming to HxHD for 3 days, is much more helpful, friendly and alot more active

If you were to rec someone tomorrow due to a position opening up, person A would get it as they've been there longer, where as Person B is more helpful and more active, just hasn't been coming for long but has started now.

So its not completely accurate, plus the flaw with recommending friends

[Angel-Light]

Back in the day when DJ-3000 owned the desk and I was assistant manager (that was a long time ago) whenever we got Recs in we would observe the people who got recced first and see if they did deserve it or not.

Applications are a good idea because it does show those who actually want to become staff to help and those who just want to do it for the fame. Yes going through 120 applications can be tedious (45 trialists at one time was a pain in the behind :)) but interviews did sort out the men from the boys as to say.

The question behind it is that can the manager really be bothered to go through applications and do interviews? If they don't then why have the job ;) Was the same when being radio manager with the added sound clip attached on the application

[kuzkasate]

You get the best staff? i'm pretty sure someone asked a simple question about how to change/view badges in BETA and 2 of your staff couldn't answer him, lol.

Clearly getting the best, most knowledgable staff though recommendations aren't you. :rolleyes:

And not everyone has a chance, cause say for example

Person A has been coming to HxHD for 2 weeks, is helpful, friendly and in for about 3-4 hours a day

Person B has been coming to HxHD for 3 days, is much more helpful, friendly and alot more active

If you were to rec someone tomorrow due to a position opening up, person A would get it as they've been there longer, where as Person B is more helpful and more active, just hasn't been coming for long but has started now.

So its not completely accurate, plus the flaw with recommending friends

exactly what happened to me.

and if we want a trial, we have to sit in hxhd for weeks hoping we will get noticed and get recommended:S?

[dogboy123]

As so many of you have said you'd like it, I'll speak to nvr about it :)

@Angel - ofc i can be bothered, if we get the best staff at the end of the day, I dont mind how many applications I have to go through

[Inseriousity.]

Just be thankful you're not forum manager. They get loads of applications :P

I think recommendations are a bit dodgy tbh. There are too many factors to consider when hiring someone. You can normally see all these factors in a good application form but hiring someone from word of mouth (oh yes he's good, have a look). People can change their personality if they know they're being watched (woo for psychology!).

What to do while you're reading through applications? Drink some cola from the... cola machine (hehe had to get it in somewhere).

[Dusty-09]

This is a lot of pressure for ben on his first day, frankly I think we need to set the bar so to speak.

Why not give applications a trial run, it will satisfy us and you can compare the difference.

Make a poll: "Should applications return?"

The help desk is aimed at the people so take in the people's opinions. People saying the classic help desk failed, well this "lounge" fails. You need fairness - this is the only department which bases its staff on recs, which is lousy and no offense but plain lazy. Part of a manager position is to hire the best staff, applications give you the best 100% without anything flawed or cheated. NOTHING compares to Applications. Why must recs still be there it failed with Jaiisun & Leah, don't let it fail again other wise the Help Desk will become inactive.

When applications were there you got the best staff, remember Dan, Jake, Hailey, Joe, David & so on, they were good at the job they lasted long and took time but these new staff simply last a week and they get bored, because they try hard before they get a rec and then get a trial, but if they get hired they are like cba and chill at some randomers room?

STRICT POLICAY PLEASE

[CHA!NGANG]

Few things to add :)

With recs, I think they are stupid and should be scrapped for Applications. You seem to be forgetting, if there are trials. Most times with HxHD, there only used to be 3-5 people hired at a time with Apps. If you open apps, then most the time you accept about 10 on a trial, then only the best actually get a job. It's not like if you have 2 spaces avaliable then you can only accept two people, you can accept as many as you like, but only two can get through the trial. I think apps is better as it will get you, instead of two people that have been recommended, and let's face it, people do pick mates and I don't care what anyone says its the truth, you can have a number of people, who actually want the job and will work hard to pass the trial, and then you can pick two of the best from several people, that way you know they will work hard.

No to TL's, not enough staff.

Anyway, No Idea why Leah resigned, I can't ask her cus my msn is broken :@ But, well done to Ben, you deserve manager and I'm sure you'll do a great job! :D

[Kardan]

Recently, everytime I'm in HxHD, which I must say is the guest room I visit the most - there is nobody behind the desk. It really is just a lounge, nobody visits their for help anymore - look around and see how many other help desks you see? None. Because everyone else has moved on :P

[Dan2nd]

As a person who was HxHD manager/Assistant manager once I never really adopted the rec's idea so don't really know if it has been successful myself...

One thing I would say though just because applications will pull in a wider ammount awareness does not mean you will get a lot better applicants a lot of the times I had to go through 60 - 90 applications and only found 3 - 4 that actually answered the questions I asked correctly and sounded reliable...

I remember having four folders labelled 'Def yes', 'possible yes', 'maybe', 'Def no' more often than not 90% of these applications ended up in the 'Def no' folder... :)

However I can see why the rec idea can be flawed with people choosing their friends people pretending they are reliable but surely people can 'pretend' through an application?

[Alkaz]

There still is some need for help and because the other desks are dedicated lounges we can still offer that. I think that in previous years the rec system failed but now that the staff are staying longer and things like that the rec system does work a lot better. Obviously it is flawd, maybe the trial period should be 1 month instead of 2 weeks to really test people. If they are that bothered about being staff then they will be put through there paces in a 1 month trial and it would really sort the people out who actualyl want a job.

And ye, it would be nice to see some more events in HxHD, there should be something for Habboxween which sould be good but ye. Its generally looking better for HxHD so I dont think reverting back to some of its old ways would be a very vise move at all.

[Molly.22]

A lot of you through the thread are talking about how you are trying to get a trial and stuff, but it takes more than say a week or 2 to get noticed by the staff. ;)

[Alkaz]

Its taken me since april 2008 to get a trial lmao. But seriously, its taken like 2 months :P

[lick]

A lot of you through the thread are talking about how you are trying to get a trial and stuff, but it takes more than say a week or 2 to get noticed by the staff. ;)

Yeah you need to become friends with staff first and then get them recc you :)

[Mathew]

With recs, I think they are stupid and should be scrapped for Applications. You seem to be forgetting, if there are trials. Most times with HxHD, there only used to be 3-5 people hired at a time with Apps. If you open apps, then most the time you accept about 10 on a trial, then only the best actually get a job. It's not like if you have 2 spaces avaliable then you can only accept two people, you can accept as many as you like, but only two can get through the trial.
I was just about to mention this. Everyone who is offered a trial has passed it with flying colours these past few months. Longer trials following an application and an interview will not only test Habbo knowledge, but also make people work for the position, and not just think because they're on a trial, they will pass instantly (because if that was the case, why have a trial anyway? :P)

[Teabags]

I completely disagree with the applications, reccomendations are a great way of seeing who should get staff as we can see how they are in the desk, aslo it gives staff a chance to say who they want as staff and with applications i think you get loads of randomers applying who dont even know what HxHD is. However reccomendations are accurate.

Change happens, as now its a lounge (dont kill me for saying that) we didnt need as many staff members. Hence no need for TLs etc. And theres no point hiring tls for when say 6months or w.e theres a new manager a tl is there, within a few days I'll be settled in.

With Jin the new owner of the desk, he's on habbo alot more to change the layouts and new ones are planned :)

We do run 2 quizzes a month with the oppertunity to win Vip, I'll get this sorted :)!

I take Ben's side in this tbh. I think that reccomendations you do have to be really dedicated and with applications you can just bluff your way through them. Whereas, if you are reccomended you're efforts have been recognised and you truly deserve to be apart of the team.

[scottish]

I take Ben's side in this tbh. I think that reccomendations you do have to be really dedicated and with applications you can just bluff your way through them. Whereas, if you are reccomended you're efforts have been recognised and you truly deserve to be apart of the team.

By chance, you're not looking for a rec are you?

[MissAlice]

I'm not entirely sure how you can pick the most suitable trialists from just a handful of recommendations, some of which will no doubt favour friendships.

Applications are a much fairer way, and allows everyone the opportunity to apply, and those that are genuinely interested and capable will be given a fair chance to be heard, and not just seen. Just because someone hangs out a lot in HxHD or has a friend that is staff, doesn't mean they are more suitable than others.

The recruiting of new staff shouldn't be based on a criteria of recommendations. It should be based on whose most suitable. So if HxHD wants the best suited staff, there is only one way to go about selecting.

[Alkaz]

Just because someone hangs out a lot in HxHD or has a friend that is staff, doesn't mean they are more suitable than others.
Of course not, but thats the point in hiring someone that rarely goes into HxHD. There are a lot of people that moan of favourtism anyway when someone gets a trial via recs. If someone rarely goes into HxHD and gets an a trial is that really more fair than someone who visits regular, is nice and trys to help. Past experiences of when I was manager taught me that very few people who dont really have an active interest in HxHD generally failed there trial or was dismissed after because there was a general lack of motivation from then. Now, because applications havnt been open for over a year, if applications were opened there would be loads of people applying just because its an easier way to get a trial.

Most application questions are like ''why should we hire you'' ''what new ideas could you bring'' surely if someone has earned themself then them questions would have been answered already? + Like I have already said, its quiet easy for the manager/others to see when someone is just recommending someone for a trial because they are their friend etc.

[Black_Apalachi]

I think there are some good points there. I'd prefer if the layout was just left alone though, except for seasonal changes and special occasions.

[dogboy123]

Can I say firstly, we actually don't need any staff atm. And as they're so dedicated I think it might be a while before we do.

Secondly, I'm sorta getting your views but seriously opening apps for 1 or 2 people when we can get equally as good people through reccomendations? I couldn't care about reading through so many apps, so don't complain that I'm lazy.

Also the staff atm have all been rec'd to get their job, I can't name one staff who doesn't deserve to be there and doesn't work at their best ability, they're dedicated and committed, with applications its hit and miss, their application might be great but they might be terrible in the dask, for a job like HxHD you need to see it happen not just in words. IMO

[icon12]

Yep Thats a good post Well done to ben aswell:D,

Regards Joe.

[scottish]

You'd see it happen that is the point in the TRIAL is it not.

[dogboy123]

Yes, but with a job like HxHD through applications it can be very hit and miss. Other departments I can understand, but you can't find out someones activity through an application

[scottish]

Well compare HxHD to a while ago, its absolutely nothing now, lol...

recs as i've proven earlier in the thread is unfair aswell, so.

[dogboy123]

Well compare HxHD to a while ago, its absolutely nothing now, lol...

recs as i've proven earlier in the thread is unfair aswell, so.

As i've said i'll do everything to make sure it doesnt happen. But there's no way i'm going to hold back on hiring someone because people might complain. If they deserve the trial they deserve it.

[Catzsy]

Well with the new HXHD Management now in place HXHD will be looked at during October to see what improvements can be made. Recommendations will stay for the time being although it is possible that it maybe be altered
to a mixture of both recomendations and applications but that is something that will need to be agreed with Habbox Management in general.

[lick]

Can I say firstly, we actually don't need any staff atm. And as they're so dedicated I think it might be a while before we do.

Secondly, I'm sorta getting your views but seriously opening apps for 1 or 2 people when we can get equally as good people through reccomendations? I couldn't care about reading through so many apps, so don't complain that I'm lazy.

Also the staff atm have all been rec'd to get their job, I can't name one staff who doesn't deserve to be there and doesn't work at their best ability, they're dedicated and committed, with applications its hit and miss, their application might be great but they might be terrible in the dask, for a job like HxHD you need to see it happen not just in words. IMO


1 or 2 people where did you get that from? 95% of th thread asked for apps to be brought back :S


with applications its hit and miss, their application might be great but they might be terrible in the dask,

Thats what trials are for?

[dogboy123]

I meant opening apps for 1 or 2 staff to hire

[lick]

Every other department does it, so i dont see why you can't. It's not like all the Hxhd staff are going to quit.. you never gunna need more than 3-4 people..

I just think you cba reading through them

[dogboy123]

HxHD is different to most other departments, a big factor is activity on habbo, the only way we can see this is by going there and seeing it physicaly. With applications you'll never be sure on how active anyone is

[lick]

When they get a trial you can monitor and see how long they are on Habbo, ain't that hard..

God you are looking for so many reasons to keeps apps

[Black_Apalachi]

Why is everyone so bothered? Surely it's best to let those who run it, do so whatever way they see is best?

If new staff aren't regularly needed, then doesn't that immediately dismiss the suggestion to employ applications?

[nvrspk4]

Having skimmed most of the posts, I would like to make a few points.

1) The form of hiring is not up for popular vote. We are entirely willing to listen to input, however at the end of the day it will be a management decision based on pros and cons. Sorry to be so abrupt about it but that is a line that we are definitely not crossing :P

2) Many have discredited reccomendations. As a previous member of HxHD Staff and a previous manager (ok never mind I was really only a manager in emergencies) but as a long time member of staff, I did see the system work. And one of the biggest reasons it DID work is because you had a sense of obligation going there. The staff will reccomend people they think will do well because it does reflect on them and if the person is absolute crap then we look back and say...well who reccomended them? Also the person who got hired feels that they owe it to the people who reccomended them to try.

This isn't always true but its being treated as an absolute situation by many - reccomendations never work. That's not true, I'd say a good percentage do.

3) Applications have been touted by many as the solution. Once again, having been a manager for a time much longer than I'd care to remember (and being a pretty decent app writer myself from back in the day) its very easy to represent on paper (or in pixels, whatever) what is not verifiable and sounds fantastic.

4) The point was made that this is what trials are for. Any HxHD manager will tell you that no matter applications or reccomendations, nearly every member of Help Desk Staff worked 2-3x harder during their trials and then their activity dropped. Its a simple fact, verifiable by pretty much anyone who's run HxHD. Or even those who haven't.

5) Is my defense of reccomendations and attack on applications a sign that we keep going with reccomendations only? Probably not. I'm not going to make this decision unilaterally as my Community AGM and HD Manager should be the main components of the decision, however, I think there are merits to both systems and that neither is really fantastic. We'll probably use a hybrid of the two, based on how many positions are open. When two to three or more positions open from close together resignations, we may choose to open apps. When there's only one spot, no I don't think its a good idea to open apps unless they haven't been open for 4-6 months.

6) The small amount of staff was a deliberate decision a long time ago that I made with new Habbox (and god knows I had to fight for it so hell if I'm reversing it :P) because limiting the number of staff creates more value in the job, its not something that people get whenever and then just toss away at will, as it was becoming. There's 12 spots and that's it. So we won't be expanding beyond 12 to accept more applicants.


FNX

[HotelUser]

Applications would be a good idea, but with the 12 staff limit I don't think it would work as well as we would want it to. There might have been several mistakes with recommendations in the past (mind you it wasn't anything major), but now Ben's looking after things, and I believe he's already said things will be different;).




4) The point was made that this is what trials are for. Any HxHD manager will tell you that no matter applications or reccomendations, nearly every member of Help Desk Staff worked 2-3x harder during their trials and then their activity dropped. Its a simple fact, verifiable by pretty much anyone who's run HxHD. Or even those who haven't.

In most cases this is usually always true. However HxHD does have staff members who are dedicated regardless of whether or not they're on trial. Nicki is usually very consistent with getting at least 70 report notes a week, and if memory serves correct she's even more active than she was on her trial:P.

[Nicola]

Okay, on the friends getting rec'd subject.
One of the main factors on the rec system is high activity from a user. To show you are high in activity you would have to be in the Help Desk alot and you'd talk to other users around you, this is including staff as they are in there alot of course.

The staff get talking to the active users who also help out and of course over some time they will form some kind of bond. The staff will then obviously rec that person for their high amount of activity, knowledge and friendliness. It just so happens that the staff has become friends with this person because they are ACTIVE and FRIENDLY with other users. Do you see where I'm coming from?

It's hard for staff to become friends with users that are in there all the time because of course people are just going to think they rec them because they're friends.

[scottish]

IN previously cases however the person was not active or helpful, yet two friends rec'd him and be became staff for a few days...

[dogboy123]

Applications would be a good idea, but with the 12 staff limit I don't think it would work as well as we would want it to. There might have been several mistakes with recommendations in the past (mind you it wasn't anything major), but now Ben's looking after things, and I believe he's already said things will be different;).




In most cases this is usually always true. However HxHD does have staff members who are dedicated regardless of whether or not they're on trial. Nicki is usually very consistent with getting at least 70 report notes a week, and if memory serves correct she's even more active than she was on her trial:P.

David you're also a very dedicated staff memeber :P

@Scott - I think I know who you're on about, and now as manager I'll make sure it doesnt happen :)

[nvrspk4]

IN previously cases however the person was not active or helpful, yet two friends rec'd him and be became staff for a few days...

I agree, there was one case where it happened, it was caught with the help of users, and was dealt with.

Meanwhile, we've staffed a full team several times over with this method while encountering one or two blips.

To me that's a success :)

[Jin]

- I think Applications should return, recommendations has flaws and not everyone can be active when staff are around: DJs are getting loads of trials as they frequently party there, doesn't seem fair. I also think staff can recommend their friends and some people are not getting a trial but in fact; they deserve one.


There are ALWAYS staff in HxHD, if you are not active in the help desk when there are apparently no staff around then quite simply you will not be active enough to have a job role.

The problem with applications is we do not want staff who are not going to be active, forum moderators, news reporters, competitions staff they can all be active at all hours of the day it doesn't make any difference, help desk staff are preferred to be online during the Habbo peak periods.

The other issue being is that it is pointless opening applications for when we are only hiring 2 staff members, applications also do not show if a user is even going to make a decent member of staff, an application will not show if they have decent help desk manner, if they are well behaved or if they even are knowledgeable on their feet.



Classic HxHD, I'm not saying bring back all the elements, just a few. The desk should remain the size it is, but I think there should be groups and TLs as there is an extra job position which may motivate some staff. TLs also can be a help to Management when the time is needed and I think SS to Manager is a heavy jump.Not entirely sure on this, but I think we may have a capped limit on the number of help desk staff. If the limit has been capped to what I think it has been then the bringing back of groups will probably result in like 1 team leader and 2 team members at most which will render it pointless.


Frequent Layouts - I think you should take into account what the public say - such as layout votes
Layouts is not a concern of the public, unless of course they wish to contribute to the expenses. HxHD is primarily a service which is for new users therefore layouts are not a concern, the help desk could quite as easily achieve its targets made entirely out of rugs and lodge furniture.

Having a public input on the help desk layouts would be the same as asking the public on their input for how a Events race room or hxl party room should be designed.



Competitions and Quests - Although I have seen quizzes they have only been held during HxSS at the moment. I know it's a lot to ask but maybe a quiz or 2 a month for some VIP won't hurt... It will help forum users get onto habbo and some of us to get VIP!
I believe there are plans for this more so during Christmas and such organised by our new community AGM which will incorporate into HxHD a lot more deeply. As a result we will probably be in a larger room during the winter season to accommodate more people for events.

[scottish]

There are ALWAYS staff in HxHD, if you are not active in the help desk when there are apparently no staff around then quite simply you will not be active enough to have a job role.

The problem with applications is we do not want staff who are not going to be active, forum moderators, news reporters, competitions staff they can all be active at all hours of the day it doesn't make any difference, help desk staff are preferred to be online during the Habbo peak periods.



Lol the help desk was absolutely empty for about 30 mins from like 7:50 so its not always active and 8pm is hardly not a peak time seeing as the 6900 people on habbo atm, also now theres 8 actiev people in the help desk, not one member of staff.



The other issue being is that it is pointless opening applications for when we are only hiring 2 staff members, applications also do not show if a user is even going to make a decent member of staff, an application will not show if they have decent help desk manner, if they are well behaved or if they even are knowledgeable on their feet.


Trials are there to determine is a member is active, well behaved, knowledgeable, etc.



Not entirely sure on this, but I think we may have a capped limit on the number of help desk staff. If the limit has been capped to what I think it has been then the bringing back of groups will probably result in like 1 team leader and 2 team members at most which will render it pointless.

Layouts is not a concern of the public, unless of course they wish to contribute to the expenses. HxHD is primarily a service which is for new users therefore layouts are not a concern, the help desk could quite as easily achieve its targets made entirely out of rugs and lodge furniture.

Having a public input on the help desk layouts would be the same as asking the public on their input for how a Events race room or hxl party room should be designed.


The layout determines if people would come in etc, if you made an absolute craphole and people were coming in for help, i'm pretty sure they'd find an alternative room, where as if you have a decent looking room which wasn't plain and kept the same for 2 years people wouldn't get bored of it and would bring a better atmosphere to HxHD and more people would come in as its not such a boring layout


I believe there are plans for this more so during Christmas and such organised by our new community AGM which will incorporate into HxHD a lot more deeply. As a result we will probably be in a larger room during the winter season to accommodate more people for events.

When josh and leah were assist + manager they done 2 quiz's a month, so that should be fine if manager actually does it, 'larger room' if your even thinking of making HxHD into one of the big rooms just don't even go there.

[Molly.22]

Lol the help desk was absolutely empty for about 30 mins from like 7:50 so its not always active and 8pm is hardly not a peak time seeing as the 6900 people on habbo atm, also now theres 8 actiev people in the help desk, not one member of staff.

I was watching X Factor!! :(

+ Staff can't be there 24/7, there are at least 4 in there now.

[scottish]

Doesn't matter how many are in at the same time, as 1 is sufficient as all your staff are meant to be knowledgeable so only requires one to answer a question.

However my statement was directed at


There are ALWAYS staff in HxHD

just proving him wrong init

[lick]

Who really cares if there are no staff there all the time.. its Habbo mate... not like you really need help on Habbo.. and if no-one is there people wont come into the room because they wont see it on the list, so no-one is really losing out

[Molly.22]

Doesn't matter how many are in at the same time, as 1 is sufficient as all your staff are meant to be knowledgeable so only requires one to answer a question.

However my statement was directed at



just proving him wrong init

You always make things really hard :S

I'm sure Jin meant most of the time.

[scottish]

You always make things really hard :S

I'm sure Jin meant most of the time.

Thats pretty wrong as im straight and all, thanks anyway? :S

o wel :p

[Catzsy]

Thats pretty wrong as im straight and all, thanks anyway? :S

o wel :p

Well I am sure it is impossible to staff it every minute of the day. Yes there were quizzes up until Sam went I believe and there are going to be more soon. Ben has only just started so I think any criticism whether constructive or not should be delayed a month, say to give him a chance. :)

[dogboy123]

Yeah as Rosie said, I'm looking onto October.

You'll see everything put into play and everything happening then. No point cramming 2 quizzes in 3 days. But next motnh you'll be seeing improvments and things.

[myke]

hi i dont have time to read all of this thread but i think applications is a good idea again because i know that previously, people have been hired because... they are best buds. but k. bye.

[scottish]

Sam leaving should have no effect on the quizzes though, as its the manager/staff doing the quiz, not sammeth.

1 is always better than 0, so even if you didn't fit 2 quizzes into the 7 days or whatever you had, 1 in that time should be very easy

[nvrspk4]

Sam leaving should have no effect on the quizzes though, as its the manager/staff doing the quiz, not sammeth.

1 is always better than 0, so even if you didn't fit 2 quizzes into the 7 days or whatever you had, 1 in that time should be very easy

Yes, and as Catzsy stated pretty clearly in her post, there was a switch in the manager and so the month of September was a partial hiatus as he settles into his role and quizzes will continue in October :)

[scottish]

Don't see the point in mentioning Sam leaving if it had no effect on it.

[Catzsy]

Don't see the point in mentioning Sam leaving if it had no effect on it.

Well as Leah was away for quite a bit of the time and Josh resigned with Sam leaving it left a bit of a gap which has now been filled as there was no cover. I don't see the point of keeping on about it as the past is the past and without a time machine we can't alter it. :P Ben is getting up to speed and is organising the quizzes as I post. :)