HxHD Updates!

[lick]

did you not listen to anyone :S:S:S

Recommendations? it was clear everyone did not want them and said they should go..

and i think you have enough staff as it is :/ just an excuse to hire more dj's probs :l

[dogboy123]

Reccomendations work, now if you dont think they do then interviews will prove if they know their stuff :)

[despect]

Reccomendations work, now if you dont think they do then interviews will prove if they know their stuff :)


I like Reccomendations i think they work, and i also like the interviews that the possible trialists have to face :)

[Alex3213]

I'm glad they've implemented the interview system. About time :P

[Grig]

I'm glad they've implemented the interview system. About time :P

I agree with an interview system, like there was before. This way there can be insurance that everyone hired is top quality and know how to deal with specific issues.

[Molly.22]

did you not listen to anyone :S:S:S

Recommendations? it was clear everyone did not want them and said they should go..

and i think you have enough staff as it is :/ just an excuse to hire more dj's probs :l

I don't think there are many DJ staff though, I really don't see your point. We could use some more staff so there are more chances to be staff active. I like recommendations as I don't think its right when random people who you never have seen apply.

[despect]

did you not listen to anyone :S:S:S

Recommendations? it was clear everyone did not want them and said they should go..

and i think you have enough staff as it is :/ just an excuse to hire more dj's probs :l

theres actually less DJ staff then what their used to be now.

[despect]

I don't think there are many DJ staff though, I really don't see your point. We could use some more staff so there are more chances to be staff active. I like recommendations as I don't think its right when random people who you never have seen apply.

To be honest i agree, if they brought back interviews and applications for everyone then you could get random people who apply who may have the best application but never go to the help desk and are never active, hence why the recommendations are more suitable because then staff can see who will be active and help out to whoever needs it which is what you need to be good staff.

Edit by Sammeth. (Assistant General Manager): Please don't double post within the 15 minute time limit.

[Immenseman]

fgs double posting :@ ly james :love3:

i think the changes are alright. interviews are better than no interviews.

[FlyingJesus]

Why do you need more staff when literally the biggest attempted comeback to all the complaints a few months back were "we don't really need staff to be working so much"? As for recommendations I know I haven't been on the hotel in a while but that always used to mean friends and suckups welcome and not much more. Interviews are a good step I suppose as long as it's done right, so good luck with that

[HotelUser]

and i think you have enough staff as it is :/ just an excuse to hire more dj's probs :l

4 staff out of 12 are DJs (that's not even half:S). and Ben and I are not DJs. I think it's pretty clear to most, that being a DJ is not a requirement to join HxHD.

[Grig]

I think what would be more effective and this is just my opinion here is to both apply and go via recommendation because from whoever applies you can see who you think is the most appropriate candidate as well as who is often at the desk. If you blend the two together it will probably be a good balance. As for the DJ comment, I do agree the ratio of DJs working at the desk has fallen over the past months - so that doesn't seem to be a factor.

[despect]

I think what would be more effective and this is just my opinion here is to both apply and go via recommendation because from whoever applies you can see who you think is the most appropriate candidate as well as who is often at the desk. If you blend the two together it will probably be a good balance. As for the DJ comment, I do agree the ratio of DJs working at the desk has fallen over the past months - so that doesn't seem to be a factor.

The only problem with applications would be that any random person could come and have a really good application and may of never been to the help desk or may not be active at least with the recomendation System staff can see who is active and deserve to be staff.

[FlyingJesus]

tbh you kinda apply with recommendations anyway since the people who want them are constantly asking...

[Grig]

The only problem with applications would be that any random person could come and have a really good application and may of never been to the help desk or may not be active at least with the recomendation System staff can see who is active and deserve to be staff.

AH AH AH! But you see this is where the manager(s) would decide, do they see this person often enough within the desk, if yes then they can have an interview/trial. This is part of what I meant by blending a bit of both.

[despect]

AH AH AH! But you see this is where the manager(s) would decide, do they see this person often enough within the desk, if yes then they can have an interview/trial. This is part of what I meant by blending a bit of both.

Hmm Yeah i do like that idea just i think the recommendation system works better, and the new hxhd updates that was posted by Ben before about the possible trialists, going through a interview stage, isnt that basically the same as what ppl are wanting a interview?

[Grig]

Ah but by some sort of 'application' it would give potentially a wider spectrum of people a chance to get a trial. Obviously keeping in mind that they would have needed to have been around the helpdesk before.

[despect]

Ah but by some sort of 'application' it would give potentially a wider spectrum of people a chance to get a trial. Obviously keeping in mind that they would have needed to of been around the helpdesk before.

But the application, will mostly be asking basic questions like "why do you want to work in the help desk"

thats why i think the new hxhd update where the possible trialists get interviewed on things they should know to be staff.

[Grig]

But the application, will mostly be asking basic questions like "why do you want to work in the help desk"

thats why i think the new hxhd update where the possible trialists get interviewed on things they should know to be staff.

Ah but you will actually know who is interested in the job via applications as well.

It used to be application -> Interview -> Trial. I think this is an effective system, if somewhere along the chain you ask the 'activity' question of whether they are in the desk often.

[despect]

Ah but you will actually know who is interested in the job via applications as well.

It used to be application -> Interview -> Trial. I think this is an effective system, if somewhere along the chain you ask the 'activity' question of whether they are in the desk often.

but if you see someone helping out or being active in the desk, then wouldnt that also prove if they are interested in the job and also active, i like the idea of the trialists getting a interview but im not sure if the applications will solve anything.

[Grig]

but if you see someone helping out or being active in the desk, then wouldnt that also prove if they are interested in the job and also active, i like the idea of the trialists getting a interview but im not sure if the applications will solve anything.

Blend the two together as I said before, you don't have to solely use one or the other method. Also there are never staff in the desk 24/7 so obviously things will be missed. I will agree, staff activity within the desk is good with not a lot of doubt, but the fact is that potential candidates may not necessarily be noticed and this also slightly swirves around the 'bias' argument.

[despect]

Blend the two together as I said before, you don't have to solely use one or the other method. Also there are never staff in the desk 24/7 so obviously things will be missed. I will agree, staff activity within the desk is good with not a lot of doubt, but the fact is that potential candidates may not necessarily be noticed and this also slightly swirves around the 'bias' argument.

Hmm i suppose, but if they are recommended there is a waiting list, of people who have been recommended 2 times in one month, so if they are next on the list, then they'd go for a interview with Ben or David im not sure how its working either one of them and they will be tested on what they should know to be staff in the help desk thats how they'd be "Noticed" i dont think it would be bias if 2 different staff recd them in one month..

[scottish]

To be honest i agree, if they brought back interviews and applications for everyone then you could get random people who apply who may have the best application but never go to the help desk and are never active, hence why the recommendations are more suitable because then staff can see who will be active and help out to whoever needs it which is what you need to be good staff.

why is there a TRIAL i wonder.


4 staff out of 12 are DJs (that's not even half:S).

kudos to your maths teacher, he knows his stuff..



Also dogboy, can you interview all your current staff and fire the majority of them who answer incorrectly

[Grig]

Hmm i suppose, but if they are recommended there is a waiting list, of people who have been recommended 2 times in one month, so if they are next on the list, then they'd go for a interview with Ben or David im not sure how its working either one of them and they will be tested on what they should know to be staff in the help desk thats how they'd be "Noticed" i dont think it would be bias if 2 different staff recd them in one month..

Fair enough then :D, it was just my opinion blending the two as I do think it could potentially work. But hopefully the system Ben has in mind now will also be a good one ;).

[despect]

why is there a TRIAL i wonder.



kudos to your maths teacher, he knows his stuff..



Also dogboy, can you interview all your current staff and fire the majority of them who answer incorrectly

so basically ur saying Ben should have to interview all his staff, if they answer one question incorrectly they should be fired, because if thats what u are saying i have to disagree because most of our staff know what they are going on about and they we also have good staff.. people sometimes i expect us to know everything which i must admit is impossible so i dont agree with interviewing each staff member and firing the ones who may answer a question wrong..

[scottish]

Before when there were interview is someone asked you what a keyloger is and you got it wrong, you have no chance of being hired, now 90% of the staff don't have a clue what a keylogger is, even though theres a thread in staff as far as im aware and in the hxhd section..

theres no point having staff who don't have a clue about half the stuff

once you learn english rephrase your reply :S

people expect you to know stuff because you are a staff member for a help desk, if you don't know most stuff that people ask you're completely useless and shouldn't be in the job in the first place...

[despect]

Before when there were interview is someone asked you what a keyloger is and you got it wrong, you have no chance of being hired, now 90% of the staff don't have a clue what a keylogger is, even though theres a thread in staff as far as im aware and in the hxhd section..

theres no point having staff who don't have a clue about half the stuff

once you learn english rephrase your reply :S

people expect you to know stuff because you are a staff member for a help desk, if you don't know most stuff that people ask you're completely useless and shouldn't be in the job in the first place...

i disagree, but thats Your opinion...

[scottish]

which part.............................................. ...............

that staff should be knowledgeable about habbo?
that you don't know english and can't properly construct a sentence?
or that people expect staff to know something.

[despect]

which part.............................................. ...............

that staff should be knowledgeable about habbo?
that you don't know english and can't properly construct a sentence?
or that people expect staff to know something.


i disagree with what everything you said and this isnt a english lesson i dont need you to tell me how to write.. i'm not actually the correct person to talk to anyway talk to Ben if you have a problem with how habbox help desk is run..

[scottish]

when replying to a thread which is a complaint to an extent i would suggest staff reply with some sense of professionalism. when you reply with stuff that doesn't even make sense not only does it make you look ******* it also makes me wonder about the rest of said department.


and they we also have good staff..

people sometimes i expect us to know

....

and this is a complaint thread again to an extent this thread didn't say JamesOYES reply to this thread, did it? no it said HxHD so don't reply then expect people not to reply to you because your not manager :S in future if you don't want people replying to you don't reply to them and just don't post in the thread, simples.

[Hecktix]

As a former (successful) HxHD Manager I think that these changes are both good and bad.

- Staff Limit

Finally they've been allowed to increase it. Don't know what Dogboy123 has said to nvr but he changed the unchangeable. Back in 2006 we had about 30 staff - this worked well because we could get a good staff to visitors ratio. This isn't needed now as HxHD is more of a lounge than a Help Desk as it was back then.

- Interviews

We used the traditional interview (after application) in 2006. Basically the interview would be to test Habbo Knowledge. We'd have a set of questions which are probably still milling around in the HxHD forum Ben you should have a look.

Then again, with HxHD being more of a lounge nowadays do the staff need to know as much about Habbo as they did back in 2006?

- Reccomendations
I scrapped reccomendations when I was HxHD manager because it is a bias system no matter what you say. God even applications are bias but they are less bias than reccomendations as everybody gets a chance to apply. Not everybody gets noticed within HxHD.

In my opinion since you are looking for four new staff applications would be the way forward.

Applications are good for understanding a person, rather than just getting their friends to reccomend them.

I personally don't see why applications aren't used anymore, it's damn stupid. It gives everybody a chance at HxHD staff, not just those charismatic personalities that show off in HxHD infront of their friends.

[Grig]

Boo bloody hoo. I scrapped reccomendations when I was HxHD manager because it is a bias system no matter what you say. God even applications are bias but they are less bias than reccomendations as everybody gets a chance to apply. Not everybody gets noticed within HxHD.

In my opinion since you are looking for four new staff applications would be the way forward.

Applications are good for understanding a person, rather than just getting their friends to reccomend them.

I personally don't see why applications aren't used anymore, it's damn stupid. It gives everybody a chance at HxHD staff, not just those charismatic personalities that show off in HxHD infront of their friends.


This was the exact point that I was trying to hammer home, summed it up very well - + rep.

[dogboy123]

Can I clear something up.

We want staff that are active, helpful and chatty etc. With reccomendations we can see all this in action and reccomend those who do this. You can say its biased I couldn't really give two craps, I know its not and thats all that matters. With applications, the only people that'd really get a trial would be the ones who'd get reccd anyway. Applications are pointless when you can get such a clear idea of how they behave in the HxHD. YOu can't tell their behavior in the desk through a PM and don't say ooh thats what a trials for as if we know BEFORE their trial they are active and have good conduct in the desk then we know they're fit for a trial before rather than just taking a guess and hoping they're as active and well behaved as they say

[scottish]

Can I clear something up.

We want staff that are active, helpful and chatty etc. With reccomendations we can see all this in action and reccomend those who do this. You can say its biased I couldn't really give two craps, I know its not and thats all that matters. With applications, the only people that'd really get a trial would be the ones who'd get reccd anyway. Applications are pointless when you can get such a clear idea of how they behave in the HxHD. YOu can't tell their behavior in the desk through a PM and don't say ooh thats what a trials for as if we know BEFORE their trial they are active and have good conduct in the desk then we know they're fit for a trial before rather than just taking a guess and hoping they're as active and well behaved as they say

why the hell do you have trials then, if you recommend someone you're saying their active would be a good member of staff are knowledgeable about habbo etc, so there is no need in a trial.

with applications the applications tells you about the person why they want to work for hxhd, and other such info relation to the person, then the trial is for them to prove that their going to be active, helpful, friendly, etc otherwise they fail their trial.

So your manager and couldn't care less what people who use it are, thats like a shop owner saying 'i don't care what you wan't i'm selling this', hence goes bankrupt and fails.

with applications everyone gets a chance to apply and everyone has a chance of getting a shot in the department instead of the people who sit in the desk for 8 hours a day.

[dogboy123]

why the hell do you have trials then, if you recommend someone you're saying their active would be a good member of staff are knowledgeable about habbo etc, so there is no need in a trial.

with applications the applications tells you about the person why they want to work for hxhd, and other such info relation to the person, then the trial is for them to prove that their going to be active, helpful, friendly, etc otherwise they fail their trial.

So your manager and couldn't care less what people who use it are, thats like a shop owner saying 'i don't care what you wan't i'm selling this', hence goes bankrupt and fails.

with applications everyone gets a chance to apply and everyone has a chance of getting a shot in the department instead of the people who sit in the desk for 8 hours a day.

Btw looking back in this thread, dont be rude to people, act ur age not like a 2 year old.

Trials are needed as they can get a taste of what its like and so they can be properly noted.

Words are words, all Im gonna say

I do care what public think, but when you hear the same crap over and over and over and over again its tiring, I know its not biased, end of.

Everyone has a chance to get a reccomendation

[Meree.]

In my opinion, the changes are a good thing; and like it says above, 'About time' :)

[scottish]

Btw looking back in this thread, dont be rude to people, act ur age not like a 2 year old.

Trials are needed as they can get a taste of what its like and so they can be properly noted.

Words are words, all Im gonna say

I do care what public think, but when you hear the same crap over and over and over and over again its tiring, I know its not biased, end of.

Everyone has a chance to get a reccomendation

don't tell me what to do on the forum, lol... you may try to do that in the help desk but not on here, if i was acting like a 2 year old i wouldn't be properly constructing sentences nevermind suggesting members of staff use proper english..

when you're being told over and over and over and over again thats telling you something....

no they don't realisticly as if theres someone who is very helpful and spends say 2 hours in the desk a day, and someone who doesn't help and isn't that knowledgeable in the desk sits in there for 8 hours, the person whos in there for 8 hours is going to get recommended over the person who is very knowledgeable and helpful.

[Immenseman]

As a former (successful) HxHD Manager I think that these changes are both good and bad.

- Staff Limit

Finally they've been allowed to increase it. Don't know what Dogboy123 has said to nvr but he changed the unchangeable. Back in 2006 we had about 30 staff - this worked well because we could get a good staff to visitors ratio. This isn't needed now as HxHD is more of a lounge than a Help Desk as it was back then.

- Interviews

We used the traditional interview (after application) in 2006. Basically the interview would be to test Habbo Knowledge. We'd have a set of questions which are probably still milling around in the HxHD forum Ben you should have a look.

Then again, with HxHD being more of a lounge nowadays do the staff need to know as much about Habbo as they did back in 2006?

- Reccomendations
I scrapped reccomendations when I was HxHD manager because it is a bias system no matter what you say. God even applications are bias but they are less bias than reccomendations as everybody gets a chance to apply. Not everybody gets noticed within HxHD.

In my opinion since you are looking for four new staff applications would be the way forward.

Applications are good for understanding a person, rather than just getting their friends to reccomend them.

I personally don't see why applications aren't used anymore, it's damn stupid. It gives everybody a chance at HxHD staff, not just those charismatic personalities that show off in HxHD infront of their friends.

So successful you turned the staff against you and you were fired? That's right.

Edited by iAdam (Forum Super Moderator); Please do not post inappropriately.

[lick]

Btw looking back in this thread, dont be rude to people, act ur age not like a 2 year old.

Trials are needed as they can get a taste of what its like and so they can be properly noted.

Words are words, all Im gonna say

I do care what public think, but when you hear the same crap over and over and over and over again its tiring, I know its not biased, end of.

Everyone has a chance to get a reccomendation

some people on the forum who dont use Habbo (because the have nothing to do on it) don't want to be in Hxhd weeks looking for a recommendation from your staff because there not mates with them. Half this forum who don't play habbo know more than your Hxhd staff but they are not mates with them so thats there chance of getting back into Habbo gone..it's been proved that recc are biased yet you still keep them :S:S:S why? o ye you dont care what the people other than your staff think


I do care what public think

thats a great attitude :S:S:S:S

there would be no Habbox and no Habbox help desk if they didn't care about the public

again another reason why you should not be a manager



also, would be nice to have reply from people other than JamesoYES and the other DJ's Habbox staff because its clear he wants Super Staff :S:S:S:S

[Calvin]

i agree with everyone else, recommendations are just bias. ;)

[Inseriousity.]

Can I clear something up.

We want staff that are active, helpful and chatty etc. With reccomendations we can see all this in action and reccomend those who do this. You can say its biased I couldn't really give two craps, I know its not and thats all that matters. With applications, the only people that'd really get a trial would be the ones who'd get reccd anyway. Applications are pointless when you can get such a clear idea of how they behave in the HxHD. YOu can't tell their behavior in the desk through a PM and don't say ooh thats what a trials for as if we know BEFORE their trial they are active and have good conduct in the desk then we know they're fit for a trial before rather than just taking a guess and hoping they're as active and well behaved as they say

Ouch that hurts :P
When someone says competitions are crap, I don't say 'I know they're not so that doesn't matter.' I listen to what they say and we try to improve on it. If it fails, it fails and we can say 'well we gave it a go, it didn't work.' To completely dismiss valid points as 'a bunch of crap' doesn't sound very fair to me!

Although I think the staff do know their stuff. "90% don't know what a keylogger is" sounds like an exaggeration to me. I'm mostly against recommendations as it is a case of knowing the staff behind the desk as much as it is actually being helpful.

[scottish]

If you went to hxhd and asked you'd see.

I've asked a few times and been completely blanked by staff, or their reply saying don't know or ask on hxf.

[Molly.22]

I don't see why this thread has turned into a argument about HxHD management. A lot of you are saying about recommendations being bias, they may have been in the past but not at this moment in time. Looking at the thread of recommendations I think every person who will get a trial/interview deserves it.

[Dusty-09]

- Recommendations

They CAN be biased but used in the right way can be a good and professional system. I've found that recommendations can be used in a way which can be unbiased. It's still difficult and really tests you, but it doesn't give everyone a chance. There are more disadvantages to advantages with recommendations so it is a flawed system.

- Applications

Fair, they test your knowledge, but do not test your activity (trialists can only show up for trial but not for rest losing interest). Applications are a fairer way to hire staff, systems are always biased - this is LESS biased. Applications is used by all departments, it lets everyone have a go and staff can be good quality. Their knowledge can be tested and their activity can be tested later - if they suck you can fire them :)

All in all I prefer applications more than recommendations. I still think applications should be reinstated but interviews are a step forward from biased to unbiased. To answer what someone said about Ben being a "crap" manager, he's doing fine, now roll in the "You're a suck up" comments. But he's doing well, I still think he's doing the wrong thing by using recommendations, so yeah :)

[lick]

I don't see why this thread has turned into a argument about HxHD management. A lot of you are saying about recommendations being bias, they may have been in the past but not at this moment in time. Looking at the thread of recommendations I think every person who will get a trial/interview deserves it.

your only saying that cause your mates gave you your recommendations :S:S

[scottish]

I don't see why this thread has turned into a argument about HxHD management. A lot of you are saying about recommendations being bias, they may have been in the past but not at this moment in time. Looking at the thread of recommendations I think every person who will get a trial/interview deserves it.

Because the management replied with such stupid things such as i don't care and thinking hes right no matter what other people think.... lol.


- Recommendations

They CAN be biased but used in the right way can be a good and professional system. I've found that recommendations can be used in a way which can be unbiased. It's still difficult and really tests you, but it doesn't give everyone a chance. There are more disadvantages to advantages with recommendations so it is a flawed system.

- Applications

Fair, they test your knowledge, but do not test your activity (trialists can only show up for trial but not for rest losing interest). Applications are a fairer way to hire staff, systems are always biased - this is LESS biased. Applications is used by all departments, it lets everyone have a go and staff can be good quality. Their knowledge can be tested and their activity can be tested later - if they suck you can fire them :)

All in all I prefer applications more than recommendations. I still think applications should be reinstated but interviews are a step forward from biased to unbiased. To answer what someone said about Ben being a "crap" manager, he's doing fine, now roll in the "You're a suck up" comments. But he's doing well, I still think he's doing the wrong thing by using recommendations, so yeah :)

i think someones after a recommendation..........................

god you're a suck up dusty-09

[Alkaz]

Recs have always worked fairly well. When your not often in need of staff they work fine as you might get just one or two recs a month. Just the the interview stage of the application process, it was always being removed and then brought back by others. It is a long process but it sorts those out from who really do and dont want the job and there knowledge. I remember spending 4 hours once holding interviews for possible candidates, they whittled down to just a few all of whom passed and some then went on to become Managers and Assts of the department so they obviously do work.

Good in my opinion lol.

[Roxy]

I think it's great that staff will now be interviewed before being offered a trial however I am against only recommendations.

Fair enough if you only need one or so staff, now that there's interviews it'll make sure the people recommended know what they're on about. I think applications should be open every now and again though too. When I applied for HxHD I'd only been in once or twice before yet I stayed in the department for around a year and ended up as assistant manager. I've seen applications work for myself and some of the best staff have been found that way (that wasn't meaning myself).

Also whoever said you can't tell someone's personality from an application, you can from the interview which *should* follow it (or used to anyway).

Basically I think recommendations are fine for hiring one new trialist at a time but applications are better and should be opened every now and again. Well done to Ben though for trying to implement some new changes :)

[dogboy123]

Im starting to see where you're all coming from.

However, reccomendations have worked sofar, as most of the staff are here as of reccomendations they must be going right somewhere.

I'll talk to David about applications and see what he says :)

[Molly.22]

your only saying that cause your mates gave you your recommendations :S:S

Do you just wanna start arguments?

[lick]

no im not

[Mathew]

I always agree with an application process. Even if 3 or 4 new people are wanting to be added, that's fine - competitions and moderation do it small like this, so what's the problem?

The trial right now, in my eyes, is rather pointless. Surely you're ALWAYS on a trial with reccomendations, and it's classed as "passing the trial" when you are recommended.

However, with applications -> first you get a feel for how they type, their attitude in an application. Secondly the interview to see how they are on Habbo. Then thirdly the trial to see how they behave in the HxHD situation. It all seems logical?

I'm still in shock the staff limit has been increased to 16, and the staffing area growing again. It seems like HxHD is (slowly) going back to what it was before, which I'm not complaining about :P

[lick]

Ben dont care about the public no point in posting

[Grig]

I am glad many people echo the point which I brought up earlier within the thread. I think you can have a mixed bag as I said before, if you need one or two people, sure go by reccomendations. But the application process is where candidates who really WANT the job would apply. There were always sucess stories with applications. Sure there were a few failures with them in the past too where some people were simply too inactive. But you can't expect it to be fool proof.

By applying, you can see who wants it. You may not necessarily even pick them if you think you've never ever seen them at the desk before, you are ultimatley making that choice yourself.

It is quite a nice process which I've always liked; you get people to apply, pick the few that you want/ who seem good, give then the interview, give them a trial. The interview will shed their personality, behaviour etc. I am in favour for a mixed bag. As I stated earlier- don't completely get rid of reccomendations, just open applications every now and again when needed, as was stated by some people earlier.

[Dan2nd]

I was manager of HxHD and will repeat what I said in a previous thread applications were totally useless. Everyone keeps saying if you have applications people who 'want' to apply will... that is correct I had 80 people apply with little to no interest in HxHD and only wanted the staff status to have access to the staff forums...

Most of the time out of 80 a max of 5 would get through to interviews where only 2 or 3 would be successful... sometimes these people sounded great on the application and interview but turned out to suck.. I never did recs so can't really comment on them but if the new manager wants to avoid spending ages reading through crappy applications with little to no effort put into them please avoid them at all costs..

Another thing that amazes me when I occasionally come onto this forum nowdays is how seriously a lot of people seem to take things. I think people need to step back and realise Habbox isn't a professional organisation it's supposed to be fun. That's how I used to see it when I was a frequent poster and staff member anyway :)

[Alkaz]

I second that Dan, I remember when I was Asst HxHD Manager we got a little over 130 applications in just over a week. It took for EVER to sort the applications and we ended up with about 15 trialists, only about 4 or 5 actually passed and half of them didnt stick around for much longer than a month. Again, later as manager with you as Asst Dan, we got abut 100 applications, 20 'ok' trialists over 4 weeks and hardly any decent results.

Applications used to work, not they dont really. I think it would be good for HxHD to hire people who visit regular obviously, buy maybe some more people from within the staff community.

[HotelUser]

that you don't know english and can't properly construct a sentence?


once you learn english rephrase your reply :S

I really don't see why we're talking about people's English abilities now, especially since you've just spelt keylogger wrong:P




As a former (successful) HxHD Manager I think that these changes are both good and bad.

- Staff Limit

Finally they've been allowed to increase it. Don't know what Dogboy123 has said to nvr but he changed the unchangeable. Back in 2006 we had about 30 staff - this worked well because we could get a good staff to visitors ratio. This isn't needed now as HxHD is more of a lounge than a Help Desk as it was back then.
In 2006 the room was usually 20/25, because there was more active staff at a given point in time, because we had 36 staff. So I think upping the 12 staff limit to 16 was brilliant.






- Interviews

We used the traditional interview (after application) in 2006. Basically the interview would be to test Habbo Knowledge. We'd have a set of questions which are probably still milling around in the HxHD forum Ben you should have a look.

Then again, with HxHD being more of a lounge nowadays do the staff need to know as much about Habbo as they did back in 2006?
I believe I still have your question set on a backup of my old computer from back then. We do still have a fair share of users coming in to ask for help. A lot of questions we get are about trade passes and verifying accounts, reporting users and using the help tool.






- Reccomendations
I scrapped reccomendations when I was HxHD manager because it is a bias system no matter what you say. God even applications are bias but they are less bias than reccomendations as everybody gets a chance to apply. Not everybody gets noticed within HxHD.

In my opinion since you are looking for four new staff applications would be the way forward.

Applications are good for understanding a person, rather than just getting their friends to reccomend them.

I personally don't see why applications aren't used anymore, it's damn stupid. It gives everybody a chance at HxHD staff, not just those charismatic personalities that show off in HxHD infront of their friends.
I am absolutely for applications, so long as we are not just looking for 1-2 new staffmembers. Unfortunately with the 12 staff limit there wasn't really times when opening applications were practical, but maybe now that the stafflimit has been upped, things might be different.





your only saying that cause your mates gave you your recommendations :S:S

She's a HxHD super staffmember who's been very active and working at HxHD for a while now. She is certainly entitled voice her opinion.

[luce]

I think this is good because something is better then nothing i liked it better when they are apps and think it's better but im not manager ;)

[scottish]

I really don't see why we're talking about people's English abilities now, especially since you've just spelt keylogger wrong:P



In 2006 the room was usually 20/25, because there was more active staff at a given point in time, because we had 36 staff. So I think upping the 12 staff limit to 16 was brilliant.



I believe I still have your question set on a backup of my old computer from back then. We do still have a fair share of users coming in to ask for help. A lot of questions we get are about trade passes and verifying accounts, reporting users and using the help tool.




I am absolutely for applications, so long as we are not just looking for 1-2 new staffmembers. Unfortunately with the 12 staff limit there wasn't really times when opening applications were practical, but maybe now that the stafflimit has been upped, things might be different.






She's a HxHD super staffmember who's been very active and working at HxHD for a while now. She is certainly entitled voice her opinion.

didn't know i was staff........... i expect proper english from staff not sentences poorly constructing like james's as i showed in the examples

[ihatehash]

I agree with scott here when he talks about the staff not knowing anything.
HxHD being a rather easy job compared to moderation or Rarevalues, the staff should make an effort to know everything that may be asked or a have an idea of when to find it.
Sometimes someone will come in and there question may be hard to understand for example I remember someone coming in and saying "How do you say pictures" and it was quite obvious he meant alt codes but all the staff decided that their own personal conversations were better.
You should test your staff monthly to make sure they know what they should know, if they dont they don't deserve to be staff.

[Immenseman]

I also agree that staff don't have extensive Habbo knowledge. I would say HotelUser has a wealth of experience and knowledge regarding Habbo (although he has -repped me in this thread :P). However, I think all staff working in a help desk should at least be "experts" on how to use Habbo etc.

I will take you to two instances that have happened in the last month. I had to tell a HxHD staff member how to show and change their badges. Admittedly it was changed but it took me around 30 seconds to work it out yet they still didn't know. Secondly, this happened only last night. A user asked how to report someone. I told them to click on the user and click report - as did a staff member. Then they replied "they haven't been online for a while". I took them through the other procedure - clicking the yellow question mark at the top left and told them which option to pick. The staff member who I won't name said "lol you should be staff jake".

However, I think dogboy123 has done the right thing by reimplementing interviews. They will be able to select candidates that have the right knowledge. I just hope they don't have easy questions and actually test the interviewee on their knowledge. That will eradicate the issue of the current staff not really knowing enough about Habbo. We need to give them time to change it about and get it perfect, he's still a relatively new manager. He knows he probably shouldn't be so loud and critical in public of users feedback but I'm not really one to talk when it comes to that. I've always been very defensive over my departments too. :)

[lick]

if staff say something that would get you a warning/infraction on the forum and they say in in Hxhd what can be done if you have screeni evidence

[Immenseman]

PM it to Sammeth. or post it in the complaint about staff member forum. They have acted on screenies before.

[FlyingJesus]

PM it to Sammeth. or post it in the complaint about staff member forum. They have acted on screenies before.

They've also entirely waived all charges before despite screenshot evidence, stating that because THEY didn't find what was happening offensive, I wasn't allowed to be offended, even though it was obvious that the staff member in question was trying to insult me

I literally cried myself to sleep that night

[Immenseman]

hard times.

[lick]

http://www.habboxforum.com/showthread.php?p=6114989#post6114989

Change in tune

[dogboy123]

get applying !1!!!11111!11111!1!

[Immenseman]

http://www.habboxforum.com/showthread.php?p=6114989#post6114989

Change in tune
You criticise him for not listening then when he does listen and open applications you make him out to be some sort of fickle individual. Should be happy he's taking your feedback on board :rolleyes:

[lick]

*REMOVED*, all i said was he had a change in tune and meant that he seemed to be taking the feedback on

Checked by invincible (Forum Super Moderator): Please don't be rude to other members.

[Immenseman]

you could have just said that in the first place then. it's a good change, wd ben. i hope you did it because you think it's right not because of pressure from people who haven't been habbox managers (majority anyway). it's your dept and you should do what you think is best :)

like i said i think you made the right deicision this time because you have a few staff you want to hire

[dogboy123]

you could have just said that in the first place then. it's a good change, wd ben. i hope you did it because you think it's right not because of pressure from people who haven't been habbox managers (majority anyway). it's your dept and you should do what you think is best :)

like i said i think you made the right deicision this time because you have a few staff you want to hire

Ofc not, Ive actually realised the application process can really let those shine who wouldnt normally with reccomendtions.

Cant believe im saying that :$

[Immenseman]

lmao. goodo then :)