HxhD..

[luce]

mm well 5pm on saturday and no staff behind the bar and not that many people in the desk it's not going that well then

[Xoim]

I'm sure there is someone there, and if the helpdesk looks empty staff do tend to leave, and just because there is no-one behind the bar doesn't mean that a super staff isn't there, but i'm logging in now.

[scottish]

There were none, then James and you came after thread was posted

[Sharon]

is it necessary to have a staff there all the time.

[Xoim]

I was trying to login at 4:45 but habbo was being weird, and kept Staying on Hotel View. :)
And @BlurredView, Staff have other things to do, and anyway If the room was practically empty then I'm sure not much would be going on, and at habbox help desk other guests can help users. :)

[scottish]

I think Luccy. was referring to the fact that Prime time on a saturday hxhd being empty says alot about its popularity

Also staff should be encouraged to stay in when no-one is in, as if i come in and a staff member is there to talk to theres less chance that the person will leave, if there is no-one the person is more likely to leave than sit down, thus decreasing its popularity as the person is leaving, so the next person to come along see's no-one in the desk instead of the 2 potential people in the desk if a staff member was there.

[despect]

I think Luccy. was referring to the fact that Prime time on a saturday hxhd being empty says alot about its popularity

Also staff should be encouraged to stay in when no-one is in, as if i come in and a staff member is there to talk to theres less chance that the person will leave, if there is no-one the person is more likely to leave than sit down, thus decreasing its popularity as the person is leaving, so the next person to come along see's no-one in the desk instead of the 2 potential people in the desk if a staff member was there.

i understand what your saying but there isnt really any need of the staff to stay there all the time as they do have things to do, also i am there on a regular basis..

[Xoim]

I think Luccy. was referring to the fact that Prime time on a saturday hxhd being empty says alot about its popularity

Also staff should be encouraged to stay in when no-one is in, as if i come in and a staff member is there to talk to theres less chance that the person will leave, if there is no-one the person is more likely to leave than sit down, thus decreasing its popularity as the person is leaving, so the next person to come along see's no-one in the desk instead of the 2 potential people in the desk if a staff member was there.

Yeah I wasn't sure what way she was saying it.

But yeah I know what you mean even while i've been on my trial the number off people who come to the Help Desk has decreased a big number and that's in the space off what... 2 weeks?

Now, I think that habbox Help desk need some promoting, and what you always see is Ludus promoting Hffm and clubhabbo, we could ask him to promote Habbox.com...

But yeah I see what you mean, staff should be there , but as you may have noticed there aren't as much staff In there at one time, unless really busy.

Edit- changed it slightly

[scottish]

Theres about 16 staff so surely on a saturday atleast one can be in, especially at prime times in the UK, i mean theres staff here are 1am sometimes but can't make it at one of the busiest times when most people will be on habbo :S

[despect]

Theres about 16 staff so surely on a saturday atleast one can be in, especially at prime times in the UK, i mean theres staff here are 1am sometimes but can't make it at one of the busiest times when most people will be on habbo :S

Yeah good point :)

[Sharon]

Theres about 16 staff so surely on a saturday atleast one can be in, especially at prime times in the UK, i mean theres staff here are 1am sometimes but can't make it at one of the busiest times when most people will be on habbo :S

Yeah agreed

[Molly.22]

I have my tea at 5 :$

I am usually on there after.

[Nicola]

mm well 5pm on saturday and no staff behind the bar and not that many people in the desk it's not going that well then

Have you just noticed this today? or is it every Saturday?
Because even looking back at last Saturday there were no less than 3 staff members in the room between the hours of 1pm and 7pm. So maybe it was just a one off, so I don't see how you can say "it's not going that well then" from it happening on just one day.

[scottish]

its been dead past few days tbh :P

[Dan2nd]

I personally think the less staff idea that was previously in place worked a lot better everytime I occasionally went onto Habbo the room was always active. When you have more Staff people stop turning up because they always assume 'oh we have plenty of staff someone else will be there'

As a previous manager and I'm sure others would agree is more staff just doesn't mean better help desk. What the thread starter is describing sounds like what used to happen every weekend before the staff cap went on.

I don't understand why when HxHD actually appeared to be working anyone would have decided to go back to what it was before... when it was failing

[CHA!NGANG]

I'm sure there is someone there, and if the helpdesk looks empty staff do tend to leave, and just because there is no-one behind the bar doesn't mean that a super staff isn't there, but i'm logging in now.

What? So if there's no-one there then staff shouldn't come. Is that what trialists are being told these days...

If there's no-one there then it's down to the staff to get it popular. People wonder why Help Desks are dying down and that's probably one of the reasons. I agree with Lucy. Primetime. No staff... there should be at least 2 out of 16 there. That's not a lot to ask seeing as it's a very popular time.

[dogboy123]

Unfortunatley staff arent robots and cant be in the help desk 24/7. Saturday is a night where people go out and don't stay in on habbo and they have every right to not be on habbo saturday night if they wish

[hah]

i think 5pm is past most staffs bed time anyways

[scottish]

i think 5pm is past most staffs bed time anyways

lol



Unfortunatley staff arent robots and cant be in the help desk 24/7. Saturday is a night where people go out and don't stay in on habbo and they have every right to not be on habbo saturday night if they wish

then i suggest you hire staff who will be on at the busiest times in the UK instead of those who come on at 1am with 1-3 people in the room.

[HotelUser]

mm well 5pm on saturday and no staff behind the bar and not that many people in the desk it's not going that well then

It's just one day, Lucy. If this was happening frequently I would agree with you, but it's not:P.

[FlyingJesus]

Unfortunatley staff arent robots and cant be in the help desk 24/7. Saturday is a night where people go out and don't stay in on habbo and they have every right to not be on habbo saturday night if they wish

Between this thread being made and you posting this, 4 HxHD staff members had posted. I think that shows well enough that they have not spent their saturday night out, and is the idea of HxHD staff not to be on the hotel? Of course it can't be 24/7 but an empty desk at primetime weekend isn't healthy

[scottish]

HxHD has got unpopular within the last week, could be due to fact you and ben haven't been in that much so staff don't come in to impress you or something, idk. but whatever it is needs to be sorted

[Grig]

Though it always seemed to be less active during the weekends because obviously people are out compared to weekday nights (do tell me if I'm mistaken here). Also it is often proportional to if DJs party there etc. because I tend to vary rooms a lot when I do so, and yesterday I saw two help desk staff in a party room at that exact time that you mention Lucy.

Though, Scott is right here that there has been a slight decrease of activity this week. Maybe a good idea would be to start boosting it with more Christmas quizzes and other similair 'things of entertainment' for the visitors.

[dogboy123]

Ye me and david have been busy this week and havent been in but i dont think that's effected staff.

We're gonna be promoting hxhd alot in fansite week so hopefully that'll up the activity of staff and visitors and hopefully that'll carry on

[syko2006]

mm well 5pm on saturday and no staff behind the bar and not that many people in the desk it's not going that well then


Mmmmm, that tends to happen when people realise they have lives.

[scottish]

only problems with quiz's and stuff for popularity is if for example there is two a month, majority of people will only come in the two times to win and not bother the rest, although there is a slight chance 1 or 2 people might stay

[luce]

is it necessary to have a staff there all the time.

that;s like Hxl going down in prime time really? Im not saying all the time but prime saturday?

Also i just wanted to say that HxHD had more staff than HxE at one point until the Events apps opened. Imo that shouldn't be happening?

[scottish]

Yeh i still don't understand why HxHD limit got increased, as its not as if there has been any demand for help for the need of more staff :S

[The Professor]

saying "oh staff have lives" is really no excuse, if people have decided they can't do the job because they have other things to do, get rid of them and get someone that can.

[HotelUser]

saying "oh staff have lives" is really no excuse, if people have decided they can't do the job because they have other things to do, get rid of them and get someone that can.

We don't just stick anyone in that room and leave them there. We keep track of how often staff are in the desk and they get weekly reports. If staff aren't showing up it's resolved. But that's not the case. Several staff members have been more active this past week than some of the Sulake moderators:P.

[Richie]

saying "oh staff have lives" is really no excuse, if people have decided they can't do the job because they have other things to do, get rid of them and get someone that can.


When applying or getting asked to be staff, its not stated how many hours per week they must devote the desk. Your post did make me laugh though your practically saying if staff cannot put the helpdesk before there real life then they shouldn't work for the desk.

Fair enough if there wasn't staff in the desk at the time, however its very rare to see that happening. I can't believe how harsh people are being basically saying if you don't devote your weekends to the help desk then you shouldn't be staff.

Also bare in mind Christmas exams are very near so I'm sure Ben and David are extremely sorry that there staff were most likely studying and not in the desk :rolleyes:

[leah]

i think 5pm is past most staffs bed time anyways
lmao

Unfortunatley staff arent robots and cant be in the help desk 24/7. Saturday is a night where people go out and don't stay in on habbo and they have every right to not be on habbo saturday night if they wish
Ben Ben Ben... 5pm is not saturday night, who goes out that early?

Mmmmm, that tends to happen when people realise they have lives.
doubt it

saying "oh staff have lives" is really no excuse, if people have decided they can't do the job because they have other things to do, get rid of them and get someone that can.
it's also a lie, they don't lol...

Yeah I agree with Lucy really, they should always be in there on a saturday during prime time, that's a time where the desk could potentially get the most activity. Although if it's a one off theres no need for all this drama over it surely?

[Immenseman]

HxHD is up and down. Has always been since I first used it in 2006. Things aren't going to change to be honest. It takes 100% enthusiasm from management to make sure it works and they can't maintain that all year. If staff are busy and can't do their job they should stop being so selfish and resign or the management should take a risk and get rid and employ.

I know for a fact I could pick 16 people who would spend ALL of their time on Habbo in the desk and would know more about Habbo than the current staff. It's used as a status thing at the moment, the staff don't really know Habbo all that well so it's beyond me how they can help others when they need to be taught certain things themselves.

[The Professor]

When applying or getting asked to be staff, its not stated how many hours per week they must devote the desk. Your post did make me laugh though your practically saying if staff cannot put the helpdesk before there real life then they shouldn't work for the desk.

Fair enough if there wasn't staff in the desk at the time, however its very rare to see that happening. I can't believe how harsh people are being basically saying if you don't devote your weekends to the help desk then you shouldn't be staff.

Also bare in mind Christmas exams are very near so I'm sure Ben and David are extremely sorry that there staff were most likely studying and not in the desk :rolleyes:

If you apply for the job it can be reasonably expected that you want to and are able to do it when it's expected of you. If everyone said they're going to be studying instead of the job their title becomes a hinderance to the department because their job can be taken by someone who does have the time to put into it. A team of staff who are all off is no use to anyone.

[Sunnily]

Not all people cannot devote unhumanly hours to the desk but if they apply they should do a suitable amount. Maybe each group of people does a certain amount of hours and so on.

[The Professor]

Not all people cannot devote unhumanly hours to the desk but if they apply they should do a suitable amount. Maybe each group of people does a certain amount of hours and so on.

Aye I'm not saying they should but yeah as you say they should put the time in when necessary. Maybe if that isn't done now it should be, seems like a reasonable suggestion :)

[StefanWolves]

I went on their a few days ago, first time I'd logged in to Habbo for, well, years. I went on soley to see HxHD as I had never seen it. I got it in their, looks okay, was semi-full. Acted like a noob for about five minutes, asking questions that any noob would ask, and people with rites in the room got easily pissed off with me and kicked me.

Imagine if it was really a noob who had just been on Habbo for a few days, and they were being treated as thick children? just not acceptable in my opinion.

[dogboy123]

I went on their a few days ago, first time I'd logged in to Habbo for, well, years. I went on soley to see HxHD as I had never seen it. I got it in their, looks okay, was semi-full. Acted like a noob for about five minutes, asking questions that any noob would ask, and people with rites in the room got easily pissed off with me and kicked me.

Imagine if it was really a noob who had just been on Habbo for a few days, and they were being treated as thick children? just not acceptable in my opinion.

Well if you were kicked its for breaking the rules. Our staff do not kick for no reason.


Also I dunno why everyones getting hyped up about it, every day our staff have been in the desk active, then ONE TIME theres no people on we get a thread on it :S. Maybe there was an event on? You can't just say oh all staff who cant devote their time should be fired as staff are really active and it so happens that lucy logs on and theres nobody on, probably a few minutes later it gets busy.

[FlyingJesus]

It wasn't just one post though, it was agreed by others and I myself noticed the entire place empty after school hours on a day no-one was likely to be outside. Your department is our biggest collective representative on the hotel itself and in a time when things aren't going as well as they used to we really need to have the desk staff being a big presence like the other fansites seem to manage.

[StefanWolves]

Wait, so acting like a new user is against the rules? rite, that makes sense, and you wonder why HxHD is always empty.

You obviously do not know your staff.

Well if you were kicked its for breaking the rules. Our staff do not kick for no reason.


Also I dunno why everyones getting hyped up about it, every day our staff have been in the desk active, then ONE TIME theres no people on we get a thread on it :S. Maybe there was an event on? You can't just say oh all staff who cant devote their time should be fired as staff are really active and it so happens that lucy logs on and theres nobody on, probably a few minutes later it gets busy.

[scottish]

If you ask more than one question HotelUser most likely will kick you for 'attempting to test the staff'

[Titch]

If you ask more than one question HotelUser most likely will kick you for 'attempting to test the staff'

LOOOOL

Might have to do that later.

[HotelUser]

HxHD is up and down. Has always been since I first used it in 2006. Things aren't going to change to be honest. It takes 100% enthusiasm from management to make sure it works and they can't maintain that all year. If staff are busy and can't do their job they should stop being so selfish and resign or the management should take a risk and get rid and employ.

I know for a fact I could pick 16 people who would spend ALL of their time on Habbo in the desk and would know more about Habbo than the current staff. It's used as a status thing at the moment, the staff don't really know Habbo all that well so it's beyond me how they can help others when they need to be taught certain things themselves.

Welcome back:)

You could pick 16 qualified people who want to be HxHD staff?


Aye I'm not saying they should but yeah as you say they should put the time in when necessary. Maybe if that isn't done now it should be, seems like a reasonable suggestion :)

We keep track of staff activity, as previously mentioned. Last week one staff member had over 50 hours in the desk and several other staff had over 30 hours. That is a lot of time:)



Wait, so acting like a new user is against the rules? rite, that makes sense, and you wonder why HxHD is always empty.

You obviously do not know your staff.

Why were you in there pretending to need help when you didn't anyway:S

[Alkaz]

If you ask more than one question HotelUser most likely will kick you for 'attempting to test the staff'


LOOOOL

Might have to do that later.
Do you really wonder why Scott when you get replys like this, you have done exactly the same in the past.

[scottish]

I don't really care, if someone asks for help you should help them regardless, even if you do jump the conclusion of thinking their testing staff, if the staff as managers have said are capable of doing the job then testing the staff will be no problem as they should know the answer to any question being aimed at them?

[Alkaz]

99% of the time I think people are helped out and are greatful. But there are times when people like you, Jake etc do just keep asking question after question which you already know the answers to, questions which you would know after being a user for 5+years. When we know that, we know you are testing us and thats when David will normally kick.

[scottish]

Sometimes people use clones, then people will jump to the conclusion that 'oh thats one of _____'s clones stop testing staff' which is completely stupid imho

Also just becuase a member has been on habbo for 5+ years doesn't mean they don't need help, they may have just rejoined and need help with the new client.

Even at that, testing staff should be fine imho, as managers are supposed to hire people who are capable of helping and if you can't help a random member 'testing' you (which should have been done before you were hired via interview but none of the current staff had an interview) then what are the chances you can help someone else

[FlyingJesus]

Why do you need to kick people who are asking questions though? Unless they are making it so that you can't help others (which I can't see being the case as there aren't usually that many people asking questions I'm sure, and if there are you could ask them to wait) the only inconvenience they're causing it to personal conversations, and being as how it's your workplace you just have to deal with that. I get people writing in to my work asking me to help them with problems they've already been helped with but I can't just throw it out and ignore them

[Xoim]

Why do you need to kick people who are asking questions though? Unless they are making it so that you can't help others (which I can't see being the case as there aren't usually that many people asking questions I'm sure, and if there are you could ask them to wait) the only inconvenience they're causing it to personal conversations, and being as how it's your workplace you just have to deal with that. I get people writing in to my work asking me to help them with problems they've already been helped with but I can't just throw it out and ignore them

At one off the busiest times, it can be hectic to answer many questions at once, asking them if they understand, so we don't blatantly ignore them, on a few occassions I have been at the help desk by myself on a busy time, and I get questions fired at me, I don't claim I know everything, But I do my best. Usually people who use clones are spotted out, Take for example Tara, everyone knows she comes back on clones :P

[Titch]

At one off the busiest times, it can be hectic to answer many questions at once, asking them if they understand, so we don't blatantly ignore them, on a few occassions I have been at the help desk by myself on a busy time, and I get questions fired at me, I don't claim I know everything, But I do my best. Usually people who use clones are spotted out, Take for example Tara, everyone knows she comes back on clones :P

every1 comes back on clones, always did, always do and always will. That is why bans dont work. Escpially perms.

[scottish]

http://img37.imageshack.us/img37/4498/screenshot054w.png

Day 2?

[Immenseman]

It's inexcusable. I'd like to see HxHD management actually acknowledge the issue and say to us they're going to improve it. From what I can see so far they've just used a bundle of excuses to explain the recent lack of activity within the desk.

[Alex3213]

http://img37.imageshack.us/img37/4498/screenshot054w.png

Day 2?

Completely disagree with the screenshot. I am in the Help Desk a lot and I saw Lucy out of the last few days, only a few times, and still left quite frequently. I do agree though, attendance has gone down, it really does need to improve HxHD.

[scottish]

6PM; 5 people in there, no staff. lol

[Immenseman]

These are prime times. It has to have staff in at these hours. That's dire. I just fear management are doing **** all to reverse the trend. They should get a thread in the HxHD staff forum now and give all staff a telling off about attendance. Then, sit down and talk to each other about possible staff changes. Some of them don't deserve their position. End of.

[Calvin]

i need help. but yeah, the staff are only there when david or ben are in..

[luce]

Completely disagree with the screenshot. I am in the Help Desk a lot and I saw Lucy out of the last few days, only a few times, and still left quite frequently. I do agree though, attendance has gone down, it really does need to improve HxHD.

because i wasn't staff then so i wouldn't spend hours in there really.

[scottish]

Now; prime time you're staff and you're not in there, lol.

Contradicting the point of da fred tbh

[Alex3213]

Although you were mentioning a few days ago that you were on equally as much as staff, so that's either saying that they're not in a lot or that was a complete lie.

[despect]

Lol.. i understand that the inactivity from staff has gone down a bit.. but i dont think its got so low that they need to start making staff changes.. you cant really expect staff to be there 24/7...

[Immenseman]

No but I can expect them to be there in prime hours on week day nights.

[scottish]

yes you can as theres 16 staff, surely one can be on at each point during prime times for the UK

Staff being on at 1AM and such is no use as hardly anyone is on then, but they should deffo be on at for example 4-8, you have 16 staff you can't tell me you can't be able to get atleast one on at them times, hell there should be about 4 on at them times ;l

[Alkaz]

Sometimes people use clones, then people will jump to the conclusion that 'oh thats one of _____'s clones stop testing staff' which is completely stupid imho

Also just becuase a member has been on habbo for 5+ years doesn't mean they don't need help, they may have just rejoined and need help with the new client.

Even at that, testing staff should be fine imho, as managers are supposed to hire people who are capable of helping and if you can't help a random member 'testing' you (which should have been done before you were hired via interview but none of the current staff had an interview) then what are the chances you can help someone else
When I said to people about 5+ years I meant people who have been on for a long time, like yourself, Joe and Jake. You all have clearly been online for a LONG time and know the silly questions you ask. We generally know when people 'actually' need help and those people get the help they need.

Also, I think that the people who have been hired under dogboy123 have all had interviews and the majority of other staff including myself were interviewed before we got trials. Even with 'testing' staff, you cant go through every possible scenario so there will always be some questions staff cant answer. What I was getting at is when people purposly ask questions just to get on peoples nerves.

[leah]

Why do you need to kick people who are asking questions though? Unless they are making it so that you can't help others (which I can't see being the case as there aren't usually that many people asking questions I'm sure, and if there are you could ask them to wait) the only inconvenience they're causing it to personal conversations, and being as how it's your workplace you just have to deal with that. I get people writing in to my work asking me to help them with problems they've already been helped with but I can't just throw it out and ignore them
bet you do though.

I was in there at half 5 on sunday and there was no staff in there, Xoim was in about 4ish but had to go and the desk had about 3 people in it.

[scottish]

from what im aware only current trialists had an interview as everyone before that was recommended and didn't recieve trials afaik

[Alkaz]

Well, some members of staff would have had interviews under other managers.

[scottish]

An interview 4 years ago isn't really helping now as new client most stuff have changed :)

[Alkaz]

I had an interview almost three years ago, I dont really remember what was in it but it made me aware that I need to know how most things work. Three years on and I know about changes etc like most staff do.

[Grig]

Yes, activity has slipped slightly. The only time I see a modest amount of people in nowadays is when there is a DJ partying in there.

On another note, yes you cannot expect all staff to be ther 24/7, but I think during weekly night staff can have slots where they are in during an hour or so etc. as it is important that at least between 4-7/8 pm or so there are staff. Now thinking about it, it really isn't 'too' much as it is only 3/4 hours of at least one staff member there on weekday nights. Do the maths and with 16 staff it shouldn't be too hard. Hopefully, this will be adressed because the desk was doing well even a month ago.

[scottish]

yeh so whats so wrong with people testing you if you know most stuff?

[Alkaz]

I think its unfair to have time slots for people to have to comply to. Not everyone would be able to as some of us actually have lives and cant actually say exactly when they will be in to be in the desk at that time. Yes it works fine for other departments when they only have to have a slot a minimum of 3 times a month. Basically what your asking is a minimum of 7 slots a week.

And there isnt I guess, but there is no need for it. There is an infraction of the forum for people trolling, thats basically what you are doing but in HxHD.

[Grig]

I think its unfair to have time slots for people to have to comply to. Not everyone would be able to as some of us actually have lives and cant actually say exactly when they will be in to be in the desk at that time. Yes it works fine for other departments when they only have to have a slot a minimum of 3 times a month. Basically what your asking is a minimum of 7 slots a week.

DJs have timeslots, sure they are quite different but on a basis like this it could mean that there are staff there. Interesting idea, could book new times everyweek etc. Though at the same time it is quite a complex idea, and many will probably not like it.

[Alkaz]

What I am getting at is I am sure that DJ's are not expected to do atleast 7 shows each week which is basically what you would be asking of HxHD Staff.

[scottish]

staff should be in hxhd more than 7 hours a week :S

[Alkaz]

I know that but I was just replying to his suggestion. Atleast an hour a day is hard to schedule into your day every day when you might not know what time you will be home, anything that might come up etc. I just think that for HxHD that would not be so good where as for HxL and Events where the minimum I think is 3 events/shows a month is alot easier to schedule and plan into your month.

[FlyingJesus]

At one off the busiest times, it can be hectic to answer many questions at once, asking them if they understand, so we don't blatantly ignore them, on a few occassions I have been at the help desk by myself on a busy time, and I get questions fired at me, I don't claim I know everything, But I do my best. Usually people who use clones are spotted out, Take for example Tara, everyone knows she comes back on clones :P

That doesn't really answer what I was saying though. I'm not suggesting that anyone ignores people nor that all staff should be pixel encyclopaedias, but if your job is to be there and answer questions then that's that whoever is doing the asking.


Lol.. i understand that the inactivity from staff has gone down a bit.. but i dont think its got so low that they need to start making staff changes.. you cant really expect staff to be there 24/7...

No-one suggests they should be in 24/7, but peak times it would be somewhat useful if we actually had a presence on Habbo instead of just excuses on the forum.


bet you do though.

Well yeah but that's only an irl job, we're talking about Habbo here so obv more important.


I think its unfair to have time slots for people to have to comply to. Not everyone would be able to as some of us actually have lives and cant actually say exactly when they will be in to be in the desk at that time. Yes it works fine for other departments when they only have to have a slot a minimum of 3 times a month. Basically what your asking is a minimum of 7 slots a week.

One would assume that the people who want to be staff enjoy Habbo enough already to be on it fairly often, so letting people know when you're available can't be too difficult surely. Of course you don't have to promise a certain time/day week in week out but there's really no excuse for 0 out of 16 to be on during the evenings on school nights.

[Seatherny]

I went in earlier, a few staff in room and behind the desk. Asked a question a couple of times and got blanked. The staff were busy saying;
o
o
o
o
o

>.<
And people wonder why its not so popular.
Took a screen shot for proof.

[hah]

im sure if you hired someone over the age of 10 to run hxhd all these problems could be sorted

[FlyingJesus]

I went in earlier, a few staff in room and behind the desk. Asked a question a couple of times and got blanked. The staff were busy saying;
o
o
o
o
o

>.<
And people wonder why its not so popular.
Took a screen shot for proof.

flingz maself back in time 2 weeks *+*+*


can you see the HxHD staff forum? NO. So please don't make statements such as this when you have no idea what you are on about.
Also please state what there is to sort out with the staff, the room and the rules? Its better to actually say it then just go YOU NEED TO SORT IT OUT.

.............

HxHD is popular and has a lot of members many times.

What up G

[Seatherny]

flingz maself back in time 2 weeks *+*+*



What up G

I was replying to staff not being there I believe. They are there but they never reply. They used to during halloween but now, its rare.

[Immenseman]

to be fair, it has been a pretty quick change. gone from average to dead.

[Seatherny]

During Halloween it was really popular. It was on red many times. Now, unfortunately it hasn't got the same atmosphere.

Its hard to run a help desk. People just don't seem interested in them anymore.

[HotelUser]

It's inexcusable. I'd like to see HxHD management actually acknowledge the issue and say to us they're going to improve it. From what I can see so far they've just used a bundle of excuses to explain the recent lack of activity within the desk.

If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

[Immenseman]

During Halloween it was really popular. It was on red many times. Now, unfortunately it hasn't got the same atmosphere.

Its hard to run a help desk. People just don't seem interested in them anymore.

True to an extent. However, like you said it was popular throughout October and early parts of November but it has now died. The demand for help desks was declining yet HFFM and CH when they try to get it popular they always do. This is because when their management members go in, people want to be in there. People don't care if management members from Habbox go in there because nobody knows who they are, unfortunately.


If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

I was in there are like 7ish and there was around 4 people in there. Think it was around 7 anyway.

[hah]

ill take the fansite rep badge everyone on habbo loves me

[Xoim]

http://i47.tinypic.com/fk72ax.png

http://i45.tinypic.com/209ssch.png

[Immenseman]

Well at 4 it had 3 people in. Half 4 it had like 5. Quarter to 5 it had around 8. Better.

[Sharon]

We don't just stick anyone in that room and leave them there. We keep track of how often staff are in the desk and they get weekly reports. If staff aren't showing up it's resolved. But that's not the case. Several staff members have been more active this past week than some of the Sulake moderators:P.

How would you know that for a fact?

Otherwise, even if theres staff in the room.. Their not actually talking in other words are actively in there..

[Inseriousity.]

http://i47.tinypic.com/fk72ax.png


woo Im famous! -signs autographs-

I agree with everyone that says help desks just aren't what they used to be anymore with the introduction of bots. I asked a question today and no-one helped me out even though it was a HxHD-related question rather than a Habbo one so yes it's not about the quantity but the quality!! :(

[StefanWolves]

I think it's pretty simple - your HELPdesk is not helpful.

[Calvin]

http://i50.tinypic.com/25f2ddt.gif

8pm on a Wednesday night...

[Seatherny]

Its actually more of a chat/chill etc room than a helpdesk.

[Immenseman]

gmalindavis is not happy ;l

is anything being done about this?? are management looking for ways to improve? are they considering staff changes? or are they just going to keep it like it is

[HotelUser]

gmalindavis is not happy ;l

is anything being done about this?? are management looking for ways to improve? are they considering staff changes? or are they just going to keep it like it is

I quote my last post:

If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

[Immenseman]

So you not being impressed is action? Great.

[HotelUser]

So you not being impressed is action? Great.

You can infer by me not being impressed that action will be taken:)

[Seatherny]

If they blank people asking for help (me in this case), how can they expect people to keep coming back to the "helpdesk"?

http://i47.tinypic.com/2lxcqag.jpg

[Immenseman]

lol at there being 4/5 members of staff in here and not one of them helping. if you're going to keep it a help desk maybe you should offer help or just scrap it and make a habbox lounge.

[StefanWolves]

Exactly what I said before, your HELPdesk does not help, even when you do help, as I said earlier in the thread, people who are meant to be helping just get pissed off and kick newbies from the room.

It seems staff, when they are actually their, are not intent on helping, but more intent on socializing with friends.

[hah]

/o/o/o /o/o is all the they are doing

fire all the staff and get someone who can run it properly and is not power mad and loves the kick button

[Immenseman]

REVOLUTION!!!!!

[Inseriousity.]

you marxist :P ^^

I asked a question too and didn't get an answer. Praise to Mathew who finally gave me one, just thought I'd add this in here. :)

[Sharon]

If they blank people asking for help (me in this case), how can they expect people to keep coming back to the "helpdesk"?

http://i47.tinypic.com/2lxcqag.jpg

Omg.
David care to explain this one..?

[Seatherny]

Btw that was yesterday I think at 9:18pm ish.

[hah]

fire doyboy12 sorry i said it

[Seatherny]

No, dogboy123 is actually awesome and so is HotelUser. Both work damn work. Its the other staff members letting the department down.

[Immenseman]

when i've been in there last few days for a few hours, seen dboy123 once for around 5mins

[StefanWolves]

I think HotelUser works hard, don't know about dogboy.

[Seatherny]

dogboy123 has been busy with the HxHD Christmas Events I think.

[HotelUser]

If they blank people asking for help (me in this case), how can they expect people to keep coming back to the "helpdesk"?

http://i47.tinypic.com/2lxcqag.jpg

I do not expect staff to go along with your testing our staff's knowledge, because it's not up to you to do that:P

[Seatherny]

I do not expect staff to go along with your testing our staff's knowledge, because it's not up to you to do that:P

I wasn't testing their knowledge? It was yesterday night and I honestly was asking for help. I had never seen the badge before and ImNOTaHacker! ended up helping me instead. Feel free to ask him.

Again, today I was too. The tele wasnt open, and the competition thread was posted on 7th Dec stating that it will be open for 2 days, so till today as it would have been 48 hours.

[HotelUser]

I wasn't testing their knowledge? It was yesterday night and I honestly was asking for help. I had never seen the badge before and ImNOTaHacker! ended up helping me instead. Feel free to ask him.

Again, today I was too. The tele wasnt open, and the competition thread was posted on 7th Dec stating that it will be open for 2 days, so till today as it would have been 48 hours.

If it was a legitimate concern why not drop Ben and I a PM?

[Immenseman]

because the majority of other users wouldn't do this and he shouldn't have too? lmao... when you go into hxhd you expect help when there are staff there... you don't expect to have to come onto the forum. people who go in there needing help don't even use the forum (a lot of the time). that's such a poor reply. it's -rep worthy but i think i have to spread.

[Seatherny]

If it was a legitimate concern why not drop Ben and I a PM?

Because this thread was already here regarding a similar problem and members of staff were replying? So I thought I would highlight the problem?

Besides, if you don't believe that was a real question which I asked in the help desk, that's the excuse I can see staff using now in future - "I thought the guy was winding us up".

New habbo: hey how do I buy HC
-gets blanked-
excuse: was winding us up.

[wixard]

wowowowowowo

i just got banned for.... NOTHING look at this

*REMOVED*

don't get me wrong i'm not whining about the ban.... just the fact that all staff are completely dissing me when i'm trying to tell them something, and then i get banned when you can clearly see i've done nothing :)

you need to sort your staff and their power abuse right away!!!!!!!

Edited by MattGarner (Forum Manager): Please do not post images that are avoiding the filter.

[scottish]

i agree that ban was well out of order, a certain person in that room was doing well worse and hasn't even been kicked once.

[Meree.]

I agree, that was a bit harsh, but, maybe if you wanted to discuss something with them, you could try using manners, a better tone & not swear at staff.

[Immenseman]

that screenie will be removed for swearing but omg at being banned for that, lmao...

[HotelUser]

wowowowowowo

i just got banned for.... NOTHING look at this

*REMOVED*

don't get me wrong i'm not whining about the ban.... just the fact that all staff are completely dissing me when i'm trying to tell them something, and then i get banned when you can clearly see i've done nothing :)

you need to sort your staff and their power abuse right away!!!!!!!

Tara, both trialists were asking me what to do if they wanted to give you warnings / room ban. I was being told by staff that you should have been banned even before I decided myself to do so. I'm not going to post the screenshots I've collected in the thread. If you'd like to see them you are more than happy to ask me elsewhere.


because the majority of other users wouldn't do this and he shouldn't have too? lmao... when you go into hxhd you expect help when there are staff there... you don't expect to have to come onto the forum. people who go in there needing help don't even use the forum (a lot of the time). that's such a poor reply. it's -rep worthy but i think i have to spread.

If he was bothered enough to make a case within the thread then surly he should be able to send me a PM. Just posting a screenshot without more details doesn't tell me which staffmember was not helping, what specific time it was, and what else was occurring at the room at the time. I'm assuming since he took the screenshot and posted it, that he is concerned about it and would want the problem resolved?

Jake, you can give me negative reputation on a forum all you want. I really, don't care:)


that screenie will be removed for swearing but omg at being banned for that, lmao...

Do you think someone complaining about a ban would seriously post a screenshot that makes their ban look acceptable:P

[FlyingJesus]

I do not expect staff to go along with your testing our staff's knowledge, because it's not up to you to do that:P

You don't expect staff to answer questions? As I keep saying, that is their job and they should be doing it no matter whether they think the person asking is just "testing" them. It may not be up to Saurav to test staff but it is up to staff to answer questions that are asked of them

[Seatherny]

If he was bothered enough to make a case within the thread then surly he should be able to send me a PM. Just posting a screenshot without more details doesn't tell me which staffmember was not helping, what specific time it was, and what else was occurring at the room at the time. I'm assuming since he took the screenshot and posted it, that he is concerned about it and would want the problem resolved?

Jake, you can give me negative reputation on a forum all you want. I really, don't care:)



Do you think someone complaining about a ban would seriously post a screenshot that makes their ban look acceptable:P

Considering this thread is about problems with HxHD, is it not better to highlight all the problems at once? Also I posted the date and time after and much before you replied. Besides, I think the screenshot clearly shows which staff were in the room and active as they were speaking.
Nothing was occurring in the room, like I said, the screen shot makes it all quite clear.
Your questions are just silly.

[wixard]

i'm reposting it and blanking the swear words


justice must be served!

http://i46.tinypic.com/29crsia.png

Edited by MattGarner (Forum Manager): You missed a few words out but I have now fixed this for you. :)

[HotelUser]

You don't expect staff to answer questions? As I keep saying, that is their job and they should be doing it no matter whether they think the person asking is just "testing" them. It may not be up to Saurav to test staff but it is up to staff to answer questions that are asked of them

It's their job to help users who genuinely need help. If they're not doing that then they've done wrong. In the case of Saurav it was unclear as to whether or not he had a genuine question, or he was just "testing" to see if we would help him. It woudn't be the first time;)

[FlyingJesus]

That's no reason to ignore him whatsoever and is 100% unprofessional. I cannot believe that the assistant manager condones such activity on the grounds that he "might" not have actually been serious. That's a truly disgusting way to run things and testing or not if you are working you are working. There was no-one else asking questions in that screenshot so obviously at least one of the staff members present could have helped without it being a problem - their personal conversations do not trump following their job description.

If you worked in a restaurant and someone already had food, would you ignore them when they called you over?

[HotelUser]

That's no reason to ignore him whatsoever and is 100% unprofessional. I cannot believe that the assistant manager condones such activity on the grounds that he "might" not have actually been serious. That's a truly disgusting way to run things and testing or not if you are working you are working. There was no-one else asking questions in that screenshot so obviously at least one of the staff members present could have helped without it being a problem - their personal conversations do not trump following their job description.

I said, if the user genuinely needs help, then staff have to help them. However, if the user is only asking for help in a trolling matter, or feels the need to "test" our staff, then it would be silly to help them. By what you're saying, you could come into the desk and flood the room with 20 different questions all at once just to see if we can answer them all. We wouldn't, because that's silly, and that's not why we're here.



If you worked in a restaurant and someone already had food, would you ignore them when they called you over?

That's not a valid comparison. It would be more like if I worked in a restaurant and someone with a *fake* food reviewer started asking me for food.

[Seatherny]

It's their job to help users who genuinely need help. If they're not doing that then they've done wrong. In the case of Saurav it was unclear as to whether or not he had a genuine question, or he was just "testing" to see if we would help him. It woudn't be the first time;)

I just don't understand why you think I was testing staff!?!?!??! I went in YESTERDAY 8th December 2009 in the evening to ask a GENUINE question!
I dont understand how it was "unclear", as I was asking a question. I wasnt doing anything else?

When have I done it before? Because I was staff before then :S And if you are referring to today, feel free to check with Jin and Alkaz that my question was genuine.

I read the HxHD competition and it said the tele will be open for 2 days. So I searched :Jin:
I went in a room which Jin was in and asked him where the imp was (which was mentioned in the competitions thread). He had no clue what I was on about. So I went in HxHD to check and it was there. I remember Alkaz mentioning something about a stool being under the tele, and when I saw the tele turned away, I thought maybe he meant that. I therefore asked why the tele was turned and how to get in as the competition thread was posted on the 7th stating 2 days, meaning it should have been open today.
Alkaz then replied to me explaining. So feel free to ask Jin and Alkaz if what I said was true or not.

Stop thinking I was "testing" staff because I wasnt!

[FlyingJesus]

I said, if the user genuinely needs help, then staff have to help them. However, if the user is only asking for help in a trolling matter, or feels the need to "test" our staff, then it would be silly to help them. By what you're saying, you could come into the desk and flood the room with 20 different questions all at once just to see if we can answer them all. We wouldn't, because that's silly, and that's not why we're here.

What proof could you ever have that someone doesn't really want your help? And yes someone could ask 20 questions and you would have to answer them because it is what you're there for. If you have a job you follow its description even if it gets annoying, because that's what you're meant to be doing.

[Immenseman]

omg lmao i'm not helping in case they're testing ;l

[Seatherny]

Would be nice to get a reply from HxHD Management / staff involved (in the screenshot).

[hah]

*REMOVED*

Edited by invincible (Forum Super Moderator): Please don't be rude.

[Molly.22]

With that screenshot I assume I just walked in as I was going o/, so I prob didn't see him ask for help.

[Seatherny]

Well even after you were there, I asked for help twice :S

[Inseriousity.]

Surely it's just easier to answer every question regardless of how stupid they are rather than having to work out who's messing around and who's actually asking a serious question.

[wixard]

i'd also like to ask why talking in caps is against the rules now???????

there was never a problem with it before.... now it is a kickable offense!

[Calvin]

i'd also like to ask why talking in caps is against the rules now???????

there was never a problem with it before.... now it is a kickable offense!

BECAUSE IF YOU TALK IN CAPS YOU ARE A TROLL OK!!!!!

[wixard]

BECAUSE IF YOU TALK IN CAPS YOU ARE A TROLL OK!!!!!

innocent person walks in room
innocent person: HEY EVERYONE WHATS UP :)
hoteluser: strike 1, stop trolling...caps lock off... *REMOVED*

Edited by MattGarner (Forum Manager): Please do not be rude to forum members.

[HotelUser]

What proof could you ever have that someone doesn't really want your help? And yes someone could ask 20 questions and you would have to answer them because it is what you're there for. If you have a job you follow its description even if it gets annoying, because that's what you're meant to be doing.

We must be talking about different departments then, because HxHD is not there for you to come in and ask a set of 20 questions to test our helping abilities. It's not as if we evaluate every user who's asking for help. Unfortunately there are actually users who regularly ask for help and then when we help them they give us a "score" of how well we've helped, and these users think it's up to them to occupy our time testing the system. If you came into the help desk and asked for help we'd help you. If you came in tomorrow we'd help you. If you came in the next day asking the same questions as the day before and then telling us how good we're helping we're going to get suspicious ;)

[xxMATTGxx]

innocent person walks in room
innocent person: HEY EVERYONE WHATS UP :)
hoteluser: strike 1, stop trolling...caps lock off... *REMOVED*

That doesn't happen unless that user is on the banned list for something they have done previously.

[Seatherny]

We must be talking about different departments then, because HxHD is not there for you to come in and ask a set of 20 questions to test our helping abilities. It's not as if we evaluate every user who's asking for help. Unfortunately there are actually users who regularly ask for help and then when we help them they give us a "score" of how well we've helped, and these users think it's up to them to occupy our time testing the system. If you came into the help desk and asked for help we'd help you. If you came in tomorrow we'd help you. If you came in the next day asking the same questions as the day before and then telling us how good we're helping we're going to get suspicious ;)

Would you please stop ignoring my posts? I would really appreciate a reply to them. I have only ever asked 1 question in hxhd (two if you count as to why the tele was turned around), so obviously I wasnt "testing".

[StefanWolves]

Some staff are seriously in-denial.

[HotelUser]

Would you please stop ignoring my posts? I would really appreciate a reply to them. I have only ever asked 1 question in hxhd (two if you count as to why the tele was turned around), so obviously I wasnt "testing".

What do you want me to say? If you wish to make a complaint about a HxHD staffmember you need to PM Ben and I.

[Seatherny]

No, you said I had done it before, so I was asking when had I? I dont like false accusations being made against me. And why you kept thinking I was testing staff when I clearly wasn't :S

[HotelUser]

No, you said I had done it before, so I was asking when had I? I dont like false accusations being made against me. And why you kept thinking I was testing staff when I clearly wasn't :S

And when you told me that the first time I said:

If it was a legitimate concern why not drop Ben and I a PM?

And I mean it. If you are genuinely being ignored in the desk we want to hear about it.

[Immenseman]

David, rather than trying to argue back with people why don't you actually try and sort things? Save your energy for sorting out your staff not knowing things about habbo, not coming in the desk, not answering questions and kicking people they dislike. You can't argue things are OK in the desk because they're not. I used to be in there more than most but I don't really go in there any more due to the dire staffing of the desk which is something for you and Ben to resolve.

[Seatherny]

And when you told me that the first time I said:


And I mean it. If you are genuinely being ignored in the desk we want to hear about it.

I fail to understand why you cannot reply to the screen shot here? What is the problem? Its better to openly discuss these problems and you might be able to get input from other members on how to resolve this problem.

[Chippiewill]

If they blank people asking for help (me in this case), how can they expect people to keep coming back to the "helpdesk"?

http://i47.tinypic.com/2lxcqag.jpg

Say you want to be blanked for asking a question, or kicked for 'testing a member of staff. Perhaps you want a manager who wont listen'

There's a HelpDesk for that.

[FlyingJesus]

We must be talking about different departments then, because HxHD is not there for you to come in and ask a set of 20 questions to test our helping abilities. It's not as if we evaluate every user who's asking for help. Unfortunately there are actually users who regularly ask for help and then when we help them they give us a "score" of how well we've helped, and these users think it's up to them to occupy our time testing the system. If you came into the help desk and asked for help we'd help you. If you came in tomorrow we'd help you. If you came in the next day asking the same questions as the day before and then telling us how good we're helping we're going to get suspicious ;)

It's not your job to discriminate who you give help to based on how much you like them. As I keep saying, it is your job to help people who ask. Whether they've asked once or thirty times that is your job and you should do it while you are at work. No matter what "suspicions" you may have, there is no excuse for not helping people who ask questions, and if you feel they're doing it to test you then suck it and go on anyway. As long as they're not getting in the way of other people getting help (which in the screenshot is not the case clearly as no-one else is asking questions) then it is your duty to answer to all visitors whoever they are and whatever their history might be.


And when you told me that the first time I said:


And I mean it. If you are genuinely being ignored in the desk we want to hear about it.

You have heard about it, he keeps posting it. There isn't any reason to not reply properly as no private information is involved, and with the professionalism of your department against the wall I think it might do you some good to actually explain yourself properly instead of dodging questions and making yourself look like you don't have answers.

[HotelUser]

It's not your job to discriminate who you give help to based on how much you like them. As I keep saying, it is your job to help people who ask. Whether they've asked once or thirty times that is your job and you should do it while you are at work. No matter what "suspicions" you may have, there is no excuse for not helping people who ask questions, and if you feel they're doing it to test you then suck it and go on anyway. As long as they're not getting in the way of other people getting help (which in the screenshot is not the case clearly as no-one else is asking questions) then it is your duty to answer to all visitors whoever they are and whatever their history might be.
If we only have suspicions that they're trying to test the system then we will help them.


We will absolutely not help people who we know for 100% who are only there to test to see how well we help.




You have heard about it, he keeps posting it. There isn't any reason to not reply properly as no private information is involved, and with the professionalism of your department against the wall I think it might do you some good to actually explain yourself properly instead of dodging questions and making yourself look like you don't have answers.

If he wants to make a formal complaint about a staffmember then he needs to PM Ben and I to address it. This forum's not for complaining about individual staffmembers. There's a sub-forum and private messaging to do that.


David, rather than trying to argue back with people why don't you actually try and sort things? Save your energy for sorting out your staff not knowing things about habbo, not coming in the desk, not answering questions and kicking people they dislike. You can't argue things are OK in the desk because they're not. I used to be in there more than most but I don't really go in there any more due to the dire staffing of the desk which is something for you and Ben to resolve.

You're making things appear as if they are 10x worse than they actually are. It's rare that someone with a help query is ignored in the first place, and I am agreeing with you all that if this is the case it isn't right.

As far as you saying I have to recognize and sort out staff not coming to the desk (which isn't even entirely true anyway, as we have staff with 30+ hours of desk time a week), did I not previously say:

If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

Edit: As you mentioned somewhere before you used to be involved as a staffmember in the HxHD department, therefore you should already be aware that we have weekly staff reports which take note on how active staffmembers are individually.

[Seatherny]

I am not complaining about 1 staff in general as many were present in that room. It was half the department.

[FlyingJesus]

If we only have suspicions that they're trying to test the system then we will help them.


We will absolutely not help people who we know for 100% who are only there to test to see how well we help.

He's attested already in this thread to the fact that he genuinely didn't know the answer to his question. You can never know 100% and you are even more arrogant than I am if you believe you can.


If he wants to make a formal complaint about a staffmember then he needs to PM Ben and I to address it. This forum's not for complaining about individual staffmembers. There's a sub-forum and private messaging to do that.

He was not complaining about an individual member of staff, he was showing the overall lack of professionalism and work being done with (I believe, but may be wrong with this figure) 4 members of staff in the room and talking. For no staff member to even take note of his presence is disgusting and I can't believe that the assistant manager is standing by them in this, however close they may be.

[Chippiewill]

I feel that HotelUser should step down, from past experiences he seems to be arrogant and unable to take on criticism and work on it. So far in this thread he has not acknowledged that something needs doing, a manager should be someone who can accept criticism, improve on it and then move on. If he wont step down then he should be fired, I cannot believe that Habbox actually hired someone who can not accept problems.

[Titch]

HxHD needs a complete management and staff shuffle tbh, becuase atm its just not working and the current management seem more keen to argue on here rather than get their finger out of their bums and sort the problem (Mainly HotelUser with the arguing back)

[Molly.22]

I am guessing you are all moaning because David actually fights back, you guys want someone who just sits there doing nothing... :rolleyes:

[Xoim]

Sure, we will be like Hababble and let anyone behind the desk,
Let people run rampant.
Let there be racism..

Sure thing.
:rolleyes:

[FlyingJesus]

He's not fighting back he's making poor excuses and dodging questions.

@Xoim, where have any of those issues arisen in this thread?

[Meree.]

I actually agree with some of the above. Although I think David is a very good manager aswell as Ben. Just Ben doesn't seem to be in there anymore. Aswell as that. (I wont mention names) a few of the staff, are a bit 'argumentitive' perhaps? I know it's there job to get involved when people are arguing and being rude, but some are quite arrogant as stated above. (None being the super staff though)

[Xoim]

I am guessing you are all moaning because David actually fights back, you guys want someone who just sits there doing nothing... :rolleyes:

There, I was just adding to mollys post. ^^

[Immenseman]

I feel that HotelUser should step down, from past experiences he seems to be arrogant and unable to take on criticism and work on it. So far in this thread he has not acknowledged that something needs doing, a manager should be someone who can accept criticism, improve on it and then move on. If he wont step down then he should be fired, I cannot believe that Habbox actually hired someone who can not accept problems.


HxHD needs a complete management and staff shuffle tbh, becuase atm its just not working and the current management seem more keen to argue on here rather than get their finger out of their bums and sort the problem (Mainly HotelUser with the arguing back)
Quoted for truth in my opinion. It's Habbox all over at the moment (in my opinion) reluctance to take action. I don't necessarily mean firing staff but just staff acting on the issues they're faced with. They're just letting them deepen, if they acted quick and nipped it at the bud, it'd be a different story.

[dogboy123]

Ok.....

We're not dodging questions, me and David are not going to agree with you so you think we're good managers. If you start saying oh all they do is dodge questions then I wont be replying to these questions. In all your eyes a good manager is when we have to agree with you all the time :S. HxHD needs improving I admit it but its Christmas and its pretty hectic, it's hard to get anything done in these times as different things are happening. Things will be dealt with but not overnight or probably this christmas.

Now I'll probably get blamed that im rude when really Im just putting across bluntly.

[scottish]

If you can't commit the time necessary to HxHD you should hand in your resignation or step down to let someone who is willing to put in the time necessary to run the department than let it die.

[dogboy123]

That has nothing to do with it Scott

[HotelUser]

He's not fighting back he's making poor excuses and dodging questions.

@Xoim, where have any of those issues arisen in this thread?

I am not. Inactivity at prime hours is already being looked into. As that's the purpose of the thread I have absolutely no idea what else you'd like me to do:)


I feel that HotelUser should step down, from past experiences he seems to be arrogant and unable to take on criticism and work on it. So far in this thread he has not acknowledged that something needs doing, a manager should be someone who can accept criticism, improve on it and then move on. If he wont step down then he should be fired, I cannot believe that Habbox actually hired someone who can not accept problems.


If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.



Quoted for truth in my opinion. It's Habbox all over at the moment (in my opinion) reluctance to take action. I don't necessarily mean firing staff but just staff acting on the issues they're faced with. They're just letting them deepen, if they acted quick and nipped it at the bud, it'd be a different story.

If we acted as harshly as you suggest we wouldn't have any staff to nip at left.

[Immenseman]

Trust me, there are people who would work harder than the current staff. Nothing is going to be done, I know that. General Management won't intervene because they hardly come on and when they do they have bigger issues to solve. This is just one of numerous issues that need working on and I personally hope you can improve it. I think you just have to step up your game and be a little bit harsher with staff. I'm not going to call for their heads or anything that extreme but please acknowledge things aren't right and think of ways between the two of you how you can improve the desk. I'm sure if you asked individuals who have criticised you in this thread what they'd do, they'd give you a good foundation. You're the management team, do as you wish, just do something.

[hah]

david is kicking people on a chrildrens games for being xenophopbic

:S:S: what does that even mean

Edited by Jamesy (Forum Super Moderator): Posts Merged due to forum lag.

[culturist]

@phone

xenophobia: having abnormal fear or hatred of the strange or foreign ;)

[Dan2nd]

When I was staff I found answering the 'trouble makers' questions was easier than ignoring them.. if they then mark you out of 10 just laugh it off. Most of these people are not trying to cause trouble I expect they are just trying to have a laugh and a bit of banter with you and obviously keep doing it because they see it's winding you guys up lol

[HotelUser]

When I was staff I found answering the 'trouble makers' questions was easier than ignoring them.. if they then mark you out of 10 just laugh it off. Most of these people are not trying to cause trouble I expect they are just trying to have a laugh and a bit of banter with you and obviously keep doing it because they see it's winding you guys up lol

Fair points Dan:D


Trust me, there are people who would work harder than the current staff. Nothing is going to be done, I know that. General Management won't intervene because they hardly come on and when they do they have bigger issues to solve. This is just one of numerous issues that need working on and I personally hope you can improve it. I think you just have to step up your game and be a little bit harsher with staff. I'm not going to call for their heads or anything that extreme but please acknowledge things aren't right and think of ways between the two of you how you can improve the desk. I'm sure if you asked individuals who have criticised you in this thread what they'd do, they'd give you a good foundation. You're the management team, do as you wish, just do something.
At the chance of sounding like a broken record:

If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

And Jake I remember being on the other end of this thread trying to get the manager to acknowledge a problem I was noticing. I understand the frustration that goes along with seeing something wrong and not being able to do anything about it. It seems like you think I don't care about anything you're saying and that I'm totally against you, like just minutes ago in the help desk I whisper to you "the room's popular now : )" and you think it's because I'm trying to offend you. On the contrary, you want the help desk to improve and be successful and so do I, we're on the same team;)

[Immenseman]

You keep quoting that post and it's one of your worse ones in this thread. You say you wouldn't be impressed if it's true? Have you investigated if it's true? Are you not impressed? Do you think it's fake? That post is about as useful as the Tories.

Nobody was talking about activity in the desk - it was quite popular and the room was doing well and people were having a laugh and then I come in with a friend and you whisper rubbish to me that is used to provoke me with the little "; )" at the end. It didn't need to be said. I'm not going to criticise you for saying it because it's not bad but you just didn't have to say it. You wanted an argument and when I told you I didn't appreciate you trying to cause one you soon hushed because you knew I wasn't going to take your bait.

http://i47.tinypic.com/23vhy0o.png

[HotelUser]

You keep quoting that post and it's one of your worse ones in this thread. You say you wouldn't be impressed if it's true? Have you investigated if it's true? Are you not impressed? Do you think it's fake? That post is about as useful as the Tories.

I am not. Inactivity at prime hours is already being looked into. As that's the purpose of the thread I have absolutely no idea what else you'd like me to do:)


Nobody was talking about activity in the desk - it was quite popular and the room was doing well and people were having a laugh and then I come in with a friend and you whisper rubbish to me that is used to provoke me with the little "; )" at the end. It didn't need to be said. I'm not going to criticise you for saying it because it's not bad but you just didn't have to say it. You wanted an argument and when I told you I didn't appreciate you trying to cause one you soon hushed because you knew I wasn't going to take your bait.

http://i47.tinypic.com/23vhy0o.png

:S
Considering I acknowledged the problem it's very obvious that I was happy that the room was full. Are you fighting to kill here or fighting to improve the department?

[Inseriousity.]

:S
Considering I acknowledged the problem it's very obvious that I was happy that the room was full. Are you fighting to kill here or fighting to improve the department?

I think the purpose the thread took was the staff not answering questions as well though.

[Chippiewill]

Ok.....

We're not dodging questions, me and David

DAVID AND I <== GRAMMAR NAZI KK



If Scott's screenshot of the empty desk at 5pm proves accurate I wont be impressed.

Do you have any reason to beleive it is fake?
Should you assume it is real for now due to the implications if it is true?
Should you act now instead of blindly denying it?

[FlyingJesus]

If you start saying oh all they do is dodge questions then I wont be replying to these questions. In all your eyes a good manager is when we have to agree with you all the time :S.

That isn't all that's been said and the main issues are being fobbed off with terrible excuses such as "oh they're just testing us".

As for the 2nd sentence quoted there; don't you dare start telling people what their opinions are, especially if it's something that's not been hinted at in the slightest. I haven't yet spoken much about you in this thread if at all but if you're going to reply like this then it's clear that your professionalism is just as poor as David's.


I am not. Inactivity at prime hours is already being looked into. As that's the purpose of the thread I have absolutely no idea what else you'd like me to do:)

Well you might recall that for the past few pages we've actually been discussing your ridiculous idea that staff shouldn't answer questions if they think that the user knows the answer already, despite lack of any evidence and the fact that it's their job to do so.


If we acted as harshly as you suggest we wouldn't have any staff to nip at left.

Then none of your staff are up to the job frankly, thanks for making that clear.


just minutes ago in the help desk I whisper to you "the room's popular now : )" and you think it's because I'm trying to offend you. On the contrary, you want the help desk to improve and be successful and so do I, we're on the same team;)

The screenshot shows your wording as being entirely sarcastic, just like your final sentence there. You have a severe attitude problem that really ought to be curbed if you're going to be part of the management team in a community job, because the way you attempt to put your points across seems aggressive, offensive and generally condescending.

[Chippiewill]

like just minutes ago in the help desk I whisper to you "the room's popular now : )" and you think it's because I'm trying to offend you. On the contrary, you want the help desk to improve and be successful and so do I, we're on the same team;)

:/ That is the stupidest thing I have heard in my life, you know as well as everybody else does that you were trying to get FlyingJesus to be pissed off with you so that you could make him look like the bad person or to get the satisfaction of it. That is something which I would expect perhaps a 10 year old to do, I suggest:

a) Grow up
b) Keep it to yourself

[FlyingJesus]

:/ That is the stupidest thing I have heard in my life, you know as well as everybody else does that you were trying to get Immenseman to be pissed off with you so that you could make him look like the bad person or to get the satisfaction of it. That is something which I would expect perhaps a 10 year old to do, I suggest:

a) Grow up
b) Keep it to yourself

Fixed :P
I was at work at the time (where, coincidentally, I do my job no matter how much I like the person I'm dealing with at the time) so I doubt he was trying to get me riled up unless he has resources I had no idea about lol

[Immenseman]

Yeah innit he was trying to wind me up just because I've opposed his silly little retorts which he tries to pass as excuses in here. It didn't work and I just told him to pipe down and he soon did.

[Chippiewill]

Fixed :P
I was at work at the time (where, coincidentally, I do my job no matter how much I like the person I'm dealing with at the time) so I doubt he was trying to get me riled up unless he has resources I had no idea about lol

3L of Diet Coke isn't good for the brain, and trying to keep track of this thread just makes it worse...

[FlyingJesus]

He has a history of insulting people, especially with the sarcastic wink. I've reported him before but had it turned away because apparently if nvrspk doesn't think something's insulting I can't possibly have been offended :S

Screenshot of that here (http://i26.tinypic.com/dp6yaa.png)

Those who've been around a while will probably know me and Jake aren't exactly best buds who agree on all issues but he's spot on here, there is a problem that's going on without being acknowledged and it runs right down to the general attitude of staff as well as the execution of their role

[HotelUser]

Yeah innit he was trying to wind me up just because I've opposed his silly little retorts which he tries to pass as excuses in here. It didn't work and I just told him to pipe down and he soon did.

I'm sorry Jake, but I've just lost all credibility in your posts in this thread. You're posting as if you wish to better HxHD, but now it's become you vs HxHD. I'm completely lost as to why you're trying to make it look like I'm "rubbing something in" when I've already acknowledge that there is a problem:S.

I will make this more clear, as so I can refer back to it in the future of the thread:
HxHD staff are active but I agree that there is room to be even more active at certain times of the day. Saurav's screenshot does reveal that he isn't being help. Whether or not he was pretending to want help or not I really don't care, because he's saying he did need help and I can't prove that he didn't. So if that happens in the future the staff involved are going to be confronted.


Now, speaking of me going off on a broken record:P:


DAVID AND I <== GRAMMAR NAZI KK




Do you have any reason to beleive it is fake?
Should you assume it is real for now due to the implications if it is true?
Should you act now instead of blindly denying it?
And I repeeeeaaaaat:

I am not. Inactivity at prime hours is already being looked into. As that's the purpose of the thread I have absolutely no idea what else you'd like me to do:)

[Seatherny]

I am guessing you are all moaning because David actually fights back, you guys want someone who just sits there doing nothing... :rolleyes:

Your post needs the Idiotic Post of the Month Award.

We aren't arguing that he was fighting back, we are arguing because he was originally refusing to acknowledge the problem and kept making excuses such as "Saurav was testing the staff ... it wouldnt be the first time" when infact I have never asked a question in HxHD before that. The last part of the quote was just not needed and there to cause arguments. He thought if he said that he would look credible, but when I asked when he have I did it before ... he ignored it. He doesn't realise that lying = not good.

Yes obviously we want someone who just sits there and does nothing, that's obviously why this thread was posted :rolleyes: I think that's what you were doing by the looks of my screen shot ... sitting there doing nothing ...

[StefanWolves]

I'm sorry Jake, but I've just lost all credibility in your posts in this thread. You're posting as if you wish to better HxHD, but now it's become you vs HxHD. I'm completely lost as to why you're trying to make it look like I'm "rubbing something in" when I've already acknowledge that there is a problem:S.

I will make this more clear, as so I can refer back to it in the future of the thread:
HxHD staff are active but I agree that there is room to be even more active at certain times of the day. Saurav's screenshot does reveal that he isn't being help. Whether or not he was pretending to want help or not I really don't care, because he's saying he did need help and I can't prove that he didn't. So if that happens in the future the staff involved are going to be confronted.


Now, speaking of me going off on a broken record:P:

And I repeeeeaaaaat:
Suggestion; writing in red isn't attractive, it doesn't make your writing stand out, and it looks like a MOD has written all over your post.

As for your post, you are such in denial, I mean, this?:
HxHD staff are active and then go on to say
But there is room to be even more active at certain times of the dayCome on, stop avoiding the argument, fact is, when I went in, it was dead, and your staff were rude. Saurav went in, it was full, he got ignored. In his screenshot the room looks more like a social event than a helpdesk. You need to face the facts, a helpdesk being inactive at 5-7pm on a weekday is just not acceptable, an when staff are in their they are rude and some times not helpful, and other times when staff are in their, they are in their to socialize, and not to help.

Face it.

Facts don't lie.

[Chippiewill]

Suggestion; writing in red isn't attractive, it doesn't make your writing stand out, and it looks like a MOD has written all over your post.

As for your post, you are such in denial, I mean, this?: and then go on to say Come on, stop avoiding the argument, fact is, when I went in, it was dead, and your staff were rude. Saurav went in, it was full, he got ignored. In his screenshot the room looks more like a social event than a helpdesk. You need to face the facts, a helpdesk being inactive at 5-7pm on a weekday is just not acceptable, an when staff are in their they are rude and some times not helpful, and other times when staff are in their, they are in their to socialize, and not to help.

Face it.

Facts don't lie.



HotelUser doesn't use facts, he uses instinct and irrationality

[Immenseman]

Lmao, I love how everyone is saying the same thing but him yet he has to single me out due to me firing him when I was AGM, sour grapes ever since. Dave your credibility means nothing to me. I want to help the desk improve, you clearly don't else you'd listen and act. You're just enjoying being involved in something...:lol:

[Seatherny]

Indeed. We want to help him and give him ideas, but lemme ask you HotelUser, have you even asked the staff in the screenshot why they blanked me instead of making up excuses first? If you havent asked them yet then that pretty poor ...

And Jake, why did you fire him and fire him as what?

[Immenseman]

As help desk staff for: being rude, kicking people randomly and argumentative in the desk. I'm not staff so I don't see why I can't say.

[HotelUser]

Indeed. We want to help him and give him ideas, but lemme ask you HotelUser, have you even asked the staff in the screenshot why they blanked me instead of making up excuses first? If you havent asked them yet then that pretty poor ...

And Jake, why did you fire him and fire him as what?

Helping would be what's not going on in this thread, unfortunately:P. You guys seem to think we can just wave a magic wand and resolve everything. Well, I'm not Dumbledore;).


Suggestion; writing in red isn't attractive, it doesn't make your writing stand out, and it looks like a MOD has written all over your post.

As for your post, you are such in denial, I mean, this?: and then go on to say Come on, stop avoiding the argument, fact is, when I went in, it was dead, and your staff were rude. Saurav went in, it was full, he got ignored. In his screenshot the room looks more like a social event than a helpdesk. You need to face the facts, a helpdesk being inactive at 5-7pm on a weekday is just not acceptable, an when staff are in their they are rude and some times not helpful, and other times when staff are in their, they are in their to socialize, and not to help.

Face it.

Facts don't lie.



Facts don't lie but then again your facts don't really prove much beyond what I've already acknowledged. Staff are currently active, and for the most part moderate the room fine. Fact. Each staffmember is in the HxHD room a lot. You cannot argue with that. I've never seen you in the desk before and you're telling me the staff are not active:S. There's been times when they have not been on during prime hours. That can be delt with. But if your intentions are to get us to tell all the staff to "pick up the activity" and be on 2 or 3x more than they already are that's not a possibility, because they're already on a lot. It's when they're on at prime time that might have caused the commotion.

[Immenseman]

Why aren't you acknowledging the issue? You keep trying to say you are yet then you go and say that staff are in there enough apart from prime hours? They're either in the desk enough or they're not, it's hardly rocket science. It's like saying "The President is fantastic and he can't get any better yet his policies on global warming could be improved..." your half heartedness and lack on enthusiasm isn't going to make things any better, that's for sure.

[HotelUser]

Why aren't you acknowledging the issue? You keep trying to say you are yet then you go and say that staff are in there enough apart from prime hours? They're either in the desk enough or they're not, it's hardly rocket science. It's like saying "The President is fantastic and he can't get any better yet his policies on global warming could be improved..." your half heartedness and lack on enthusiasm isn't going to make things any better, that's for sure.

Please see my preceding post.

[Immenseman]

Which is what I was replying to. "MY STAFF ARE SO GREAT EXCEPT HERE, HERE AND HERE". You're saying their activity is fine apart from prime hours - so it's fine not go in the desk in prime hours, great manager! I take my hat off to your intelligent approach.

[HotelUser]

Which is what I was replying to. "MY STAFF ARE SO GREAT EXCEPT HERE, HERE AND HERE". You're saying their activity is fine apart from prime hours - so it's fine not go in the desk in prime hours, great manager!



You can't get mad at me for not addressing issues in the thread if you wont address what I'm saying, either. Please read my now 3rd last post of the thread. It says that they're active but haven't been on lately at prime hours. Your post is saying I'm saying it's fine for them not to go in the desk at prime hours. You're completely changing the words I'm writing:S




I take my hat off to your intelligent approach.

I'll never be MENSA material though :@

[Seatherny]

Helping would be what's not going on in this thread, unfortunately:P. You guys seem to think we can just wave a magic wand and resolve everything. Well, I'm not Dumbledore;).


Why have you again ignored my question?


but lemme ask you HotelUser, have you even asked the staff in the screenshot why they blanked me instead of making up excuses first? If you havent asked them yet then that pretty poor ...

Please could you answer that?

We are trying to help buy you refuse to acknowledge the problem. Your examples are seriously stupid.

I believe this is what needs to be done but please answer my above question:


More Staff
More competitions WITHIN the actual Help Desk - so do like a quiz everyday at a certain time where the users can win prizes. That WILL increase activity
Ask for more HxHD promotion on Habbox(Forum).com and on the Radio

[Immenseman]

You can't get mad at me for not addressing issues in the thread if you wont address what I'm saying, either. Please read my now 3rd last post of the thread. It says that they're active but haven't been on lately at prime hours. Your post is saying I'm saying it's fine for them not to go in the desk at prime hours. You're completely changing the words I'm writing:S

You also said that if we want activity to improve then it's not going to happen. Make your mind up.

[dogboy123]

Why have you again ignored my question?



Please could you answer that?

We are trying to help buy you refuse to acknowledge the problem. Your examples are seriously stupid.

I believe this is what needs to be done but please answer my above question:


More Staff
More competitions WITHIN the actual Help Desk - so do like a quiz everyday at a certain time where the users can win prizes. That WILL increase activity
Ask for more HxHD promotion on Habbox(Forum).com and on the Radio



We cant focus on any of these atm, as we're clogged up with rule breakers.

Until they either grow up or stop being disruptive nothing can be properly done.

[Seatherny]

Thanks for the reply but would you please be able to answer my question in the quote as HotelUser keeps ignoring it. Thanks Ben.

[Xoim]

You can't get mad at me for not addressing issues in the thread if you wont address what I'm saying, either. Please read my now 3rd last post of the thread. It says that they're active but haven't been on lately at prime hours. Your post is saying I'm saying it's fine for them not to go in the desk at prime hours. You're completely changing the words I'm writing:S



I'll never be MENSA material though :@


Omg lol I remember that,

'What's Mensa?'
'Is it where astronauts go?'

Anyway this is a problem, and I think after the trials are over maybe David and ben can sort this out, plus I think this isn't the time to do this, cause off the christmas bonanza etc. :)

[scottish]

HxHD doesn't need more staff, their limit is 16 atm they have 12 i think? and half of them are rarely in the help desk.

Competitions would be a good idea if they were done daily alot of prizes would have to be given out but im sure someone donated about 100hc so shouldn't be hard to do for a while to get it busy.

For example atm

PrincessChic3 Kiovado (both Trialists) are inactive and rarely in the help desk
-1egwarmers is rarely in the help desk (normal staff)


and a few others (can't check staff list atm so sue me :P)

[HotelUser]

Why have you again ignored my question?



Please could you answer that?

We are trying to help buy you refuse to acknowledge the problem. Your examples are seriously stupid.

I believe this is what needs to be done but please answer my above question:


More Staff
More competitions WITHIN the actual Help Desk - so do like a quiz everyday at a certain time where the users can win prizes. That WILL increase activity
Ask for more HxHD promotion on Habbox(Forum).com and on the Radio


I believe I owe you an apology for this thread. I will admit I did assume you were testing the staff's abilities, and I shouldn't have done that. If you think I'm not acknowledging the problem I'm sorry for that and I don't mean to come off overly defensive:P. I can assure you that I am doing my best to address several problems suggested in the thread, especially seeing what happened about your question not being answered. That shouldn't happen again. It might not have seemed like it but I do value your folks opinions on the department.

I'm going to look into checking some things off on your list of improvements. I would like to try and get HxHD mentioned on HxL:P

[Titch]

We cant focus on any of these atm, as we're clogged up with rule breakers.

Until they either grow up or stop being disruptive nothing can be properly done.

He started it, you dont call someone a girl and not expect me to react.


HxHD doesn't need more staff, their limit is 16 atm they have 12 i think? and half of them are rarely in the help desk.

Competitions would be a good idea if they were done daily alot of prizes would have to be given out but im sure someone donated about 100hc so shouldn't be hard to do for a while to get it busy.

For example atm

PrincessChic3 Kiovado (both Trialists) are inactive and rarely in the help desk
-1egwarmers is rarely in the help desk (normal staff)


and a few others (can't check staff list atm so sue me :P)

Have NEVER seen all 3 of them in the desk and i have been in there atleast 4-5 hours each day this week.

Also,
My donation in late november was for Events and Comps only, i strictly asked for it not to be used for hxhd cus its a pile of **** if thats the donation ur on bout.

[scottish]

I believe I owe you an apology for this thread. I will admit I did assume you were testing the staff's abilities, and I shouldn't have done that. If you think I'm not acknowledging the problem I'm sorry for that and I don't mean to come off overly defensive:P. I can assure you that I am doing my best to address several problems suggested in the thread, especially seeing what happened about your question not being answered. That shouldn't happen again. It might not have seemed like it but I do value your folks opinions on the department.

I'm going to look into checking some things off on your list of improvements. I would like to try and get HxHD mentioned on HxL:P

That was one of most hated things in HxHD? No-one in hxhd who regularly used HxHD liked when dj's advertised it as habboxlive is full of brain dead morons who just come into the room

OMG <dj name> I LOVE YOU CAN YOU PLS PLS PLS PARTY IN MY ROOM
PLS NO1 HAS PARTIED IN MY ROOM I MADE IT 4 HXL
PLZ PLZ PLZ PLZ PLZ PLZ PLZ
I LOVE YOU <dj name>
YOUR THE BEST DJ I LOVE YOU

would prefer not having 20 people spamming that, also when hxl is in it fills the room up so the people who need to come in to get help can't get in as its full of people dancing sucking up to a DJ.

[Seatherny]

I believe I owe you an apology for this thread. I will admit I did assume you were testing the staff's abilities, and I shouldn't have done that. If you think I'm not acknowledging the problem I'm sorry for that and I don't mean to come off overly defensive:P. I can assure you that I am doing my best to address several problems suggested in the thread, especially seeing what happened about your question not being answered. That shouldn't happen again. It might not have seemed like it but I do value your folks opinions on the department.

I'm going to look into checking some things off on your list of improvements. I would like to try and get HxHD mentioned on HxL:P

Who are you because you cant be the real HotelUser :s

But seriously, you should have posted that ages ago but thanks for doing it now. Try doing quizzes like today more often, the room was full during the quiz. Slowly people will keep coming back. It doesn't matter even if the prize is a few norms.

[Grig]

I am against anymore help desk promotion on HabboxLive- you get more than enough of it already from many DJs. HabboxLive is not a tool that is expected to promote all the departments, have we mentioned anything about competitions or news for example, don't think so too much. I am for DJs using more listener rooms.

It is sorting out making it a pleasant atmosphere there with many staff who you would find enjoyable to communicate with. It's not about being able to promote it. Promotion I don't think is the fundamental problem at all.

[Robbie]

HabboxLive is not a tool that is expected to promote all the departments

Why? HabboxLive is arguably the department that has the most exposure to people that aren't registered to the forum or don't know about the help desk for example.. More people listen to HabboxLive than we have guests on the forum or people in the help desk, so why can't HxL use this to benefit Habbox as a whole and just advertise here and there?

[Grig]

Then surely promotions of things such as news, events, forum etc etc. should be incorporated. But this is clearly not the case at the moment. Also I was talking about the particular case of the help desk getting sooooo much promotion on HxL, it's not funny anymore. Was never a case in the olden days. Many people do not want listeners in the help desk, this has been a constant complaint echoed over and over again by regular users. Sure, it might of helped by adding 1 or 2 regulars, but not more.

[dogboy123]

Then surely promotions of things such as news, events, forum etc etc. should be incorporated. But this is clearly not the case at the moment. Also I was talking about the particular case of the help desk getting sooooo much promotion on HxL, it's not funny anymore. Was never a case in the olden days. Many people do not want listeners in the help desk, this has been a constant complaint echoed over and over again by regular users. Sure, it might of helped by adding 1 or 2 regulars, but not more.

We're not asking for a hxhd overload.

HxHD needs publicity its the official marker for Habbox on habbo which is what we're a fansite for.

[Seatherny]

I am against anymore help desk promotion on HabboxLive- you get more than enough of it already from many DJs. HabboxLive is not a tool that is expected to promote all the departments, have we mentioned anything about competitions or news for example, don't think so too much. I am for DJs using more listener rooms.

It is sorting out making it a pleasant atmosphere there with many staff who you would find enjoyable to communicate with. It's not about being able to promote it. Promotion I don't think is the fundamental problem at all.

Promotion is fundamental as we need to get more people in there.

[Inseriousity.]

I am against anymore help desk promotion on HabboxLive- you get more than enough of it already from many DJs. HabboxLive is not a tool that is expected to promote all the departments, have we mentioned anything about competitions or news for example, don't think so too much. I am for DJs using more listener rooms.

It is sorting out making it a pleasant atmosphere there with many staff who you would find enjoyable to communicate with. It's not about being able to promote it. Promotion I don't think is the fundamental problem at all.

I'm trying my best to change that ;P
I have seen princesschic3 in the help desk. She was in there yesterday during her DJ show. She doesn't talk much but she is there!

And it's nice to see some professional responses from the management rather than the constant arguing :)

[HotelUser]

Then surely promotions of things such as news, events, forum etc etc. should be incorporated. But this is clearly not the case at the moment. Also I was talking about the particular case of the help desk getting sooooo much promotion on HxL, it's not funny anymore. Was never a case in the olden days. Many people do not want listeners in the help desk, this has been a constant complaint echoed over and over again by regular users. Sure, it might of helped by adding 1 or 2 regulars, but not more.

I don't really want to say anything because I don't know what Jess or Mel have to say about advertising HxHD onair, or about DJ parties in HxHD.


He started it, you dont call someone a girl and not expect me to react.



Have NEVER seen all 3 of them in the desk and i have been in there atleast 4-5 hours each day this week.

Also,
My donation in late november was for Events and Comps only, i strictly asked for it not to be used for hxhd cus its a pile of **** if thats the donation ur on bout.

I suppose that's why you came in the desk today and began spamming my email address to the room:rolleyes:

[Titch]

I don't really want to say anything because I don't know what Jess or Mel have to say about advertising HxHD onair, or about DJ parties in HxHD.



I suppose that's why you came in the desk today and began spamming my email address to the room:rolleyes:

you insulted me for no reason, what do you expect me to do, you are categorically the worse person in HxHD management there has EVER been.

[xxMATTGxx]

you insulted me for no reason, what do you expect me to do, you are categorically the worse person in HxHD management there has EVER been.

I don't think so Joe. There is nothing wrong with the current HxHD Management, they just run things different compared to other people and they don't do what other people want them to do. If there is any major concern for the department, I'm sure David and Ben are trying their best to sort them out. Although I don't think there was any need for you to say such comments regarding him.

[Immenseman]

you insulted me for no reason, what do you expect me to do, you are categorically the worse person in HxHD management there has EVER been.

For as long as I can remember, agreed. Not necessarily an insult all the managers since I was staff in autumn 06 up until now (just over three years) have been better. That's just my opinion though. :)

[HotelUser]

For as long as I can remember, agreed. Not necessarily an insult all the managers since I was staff in autumn 06 up until now (just over three years) have been better. That's just my opinion though. :)

I have apologized to Saurav, as he was certainly in the right. Jake, I've had difficulty accepting some of the things you've said in this thread because of your behaviour in HxHD. I think it's wonderful that you want to provide feedback, but when you've been in HxHD you've been causing the staff trouble. I guess I'm just sort of--confused, as to why you think you're entitled to tell us how to improve the room, when you're in the room brining it down.

[Recursion]

you insulted me for no reason, what do you expect me to do, you are categorically the worse person in HxHD management there has EVER been.


For as long as I can remember, agreed. Not necessarily an insult all the managers since I was staff in autumn 06 up until now (just over three years) have been better. That's just my opinion though. :)

Jebus Christ, grow the hell up.

[hah]

We're not asking for a hxhd overload.

HxHD needs publicity its the official marker for Habbox on habbo which is what we're a fansite for.

well get off your arse and do it then... hababble rooms is nearly always full and they dont have a radio.. and before clubhabbo got their radio back their room was pop....

[Immenseman]

Jebus Christ, grow the hell up.
Irony kills me. You're so grown up you can't accept opinions? Then again, you'd have no idea because you don't use the desk, therefore your post is a good as spam. Cringe.

[HotelUser]

Irony kills me. You're so grown up you can't accept opinions? Then again, you'd have no idea because you don't use the desk, therefore your post is a good as spam. Cringe.

"Just because he doesn't visit the desk doesn't mean he can't have feedback. Typical staff response!!!1"

No, but really. I would much rather prefer he didn't visit the desk at all, as opposed to users who come in and cause trouble who try to offer us "feedback":).

[Immenseman]

"Just because he doesn't visit the desk doesn't mean he can't have feedback. Typical staff response!!!1"

No, but really. I would much rather prefer he didn't visit the desk at all, as opposed to users who come in and cause trouble who try to offer us "feedback":).

If you knew the area I lived in you would've understood the joke, you accused me of being racist on something I said which wouldn't have been given a punishment on the forum. Not your fault because you're not from Britian so you didn't understand. I then said one thing which was racist to show you what racism actually was because it was quite clear you didn't know and just wanted an argument, even when the majority of the room tried to explain it to you. Where have I said "Just because he doesn't visit the desk doesn't mean he can't have feedback. Typical staff response!!!1"

No where. So please stop trying to cause an argument and search deep inside yourself to find some maturity. I have no doubt you're going to reply "OMG U WERE RACIST" because you want to argue and don't want to improve the desk but I've already explained that. You're the one with explaining to do but of course as SauravG has said you won't because you try to avoid tricky situations and reply to what you want.

*REMOVED*

Edited by invincible (Forum Super Moderator): Please don't target other members

[GoldenMerc]

You shouldn't be calling Dave immature and that he's trying to cause an argument, when you go and post a link to where he gets fired. Did you seriously think posting that link was "mature" and wouldn't cause an argument Jake? Grow the hell up. tbh jake u fired him for sticking up for me, thats pretty low

[scott]

You shouldn't be calling Dave immature and that he's trying to cause an argument, when you go and post a link to where he gets fired. Did you seriously think posting that link was "mature" and wouldn't cause an argument Jake? Grow the hell up. tbh jake u fired him for sticking up for me, thats pretty low
Oh that always comes back up lol.

Anyway i posted this earlier but it's gone :(;

I think Habboxlive advertises the Help desk enough, if the DJ doesn't have a party room then normally they will advertise that room, quite a lot of the DJs are HxHD staff or at least they were. Listeners go into the room to talk to DJs if they are there and things like that, one of the most common complaints about the help desk is Habboxlive partys in there it always gets moaned about.

Like someone else previously said you should do some more quizzes and things like that to do with the help desk other than at special occasions (Halloween, Christmas etc.) If i remember correctly when Ben first became managment he had planned to do events every month for the desk, i think at least once a week would be good forgive me if it wasn't Ben who said that.
On the other side people will argue that they will come into the desk at that time only just to win things, but that will be up to the managmenet to do something to keep attracting them back.

[Immenseman]

You shouldn't be calling Dave immature and that he's trying to cause an argument, when you go and post a link to where he gets fired. Did you seriously think posting that link was "mature" and wouldn't cause an argument Jake? Grow the hell up. tbh jake u fired him for sticking up for me, thats pretty low

It was me proving a point. I fired him for being immature and argumentative and it's unequivocal nothing has changed. In fact, me and senior staff laughed about me posting the link because it proves my point exactly. I've been told it only had to be removed reluctantly because David was upset about it, lmao. Were you staff? no? Did you fire him? no? Did you get the dismissal PM? no. Do you know what went on that you didn't see? No. Do you have a right to comment on it? No. Don't make rash statements when it's obvious you don't know what you're talking about, it's embarrassing.

Also, you can say what you want about me, I'm not Habbox management, I don't have to be mature and not causing arguments. I'll do as I please and if I get an infraction or a ban by trying to actually improve the desk then so be it. If you actually visited the desk then maybe you'd realise how rude he is within, you don't and he's your friend therefore I couldn't give one for your silly and more or less spam reply.

Thanks for the effort though.

[HotelUser]

If you knew the area I lived in you would've understood the joke, you accused me of being racist on something I said which wouldn't have been given a punishment on the forum. Not your fault because you're not from Britian so you didn't understand. I then said one thing which was racist to show you what racism actually was because it was quite clear you didn't know and just wanted an argument, even when the majority of the room tried to explain it to you. Where have I said "Just because he doesn't visit the desk doesn't mean he can't have feedback. Typical staff response!!!1"

No where. So please stop trying to cause an argument and search deep inside yourself to find some maturity. I have no doubt you're going to reply "OMG U WERE RACIST" because you want to argue and don't want to improve the desk but I've already explained that. You're the one with explaining to do but of course as SauravG has said you won't because you try to avoid tricky situations and reply to what you want.

*REMOVED*

Edited by invincible (Forum Super Moderator): Please don't target other members

You're not going to provoke me :).



Oh that always comes back up lol.

Anyway i posted this earlier but it's gone :(;

I think Habboxlive advertises the Help desk enough, if the DJ doesn't have a party room then normally they will advertise that room, quite a lot of the DJs are HxHD staff or at least they were. Listeners go into the room to talk to DJs if they are there and things like that, one of the most common complaints about the help desk is Habboxlive partys in there it always gets moaned about.

Like someone else previously said you should do some more quizzes and things like that to do with the help desk other than at special occasions (Halloween, Christmas etc.) If i remember correctly when Ben first became managment he had planned to do events every month for the desk, i think at least once a week would be good forgive me if it wasn't Ben who said that.
On the other side people will argue that they will come into the desk at that time only just to win things, but that will be up to the managmenet to do something to keep attracting them back.

I agree with you about the events. I would love to have 1 event a week in the desk. If it's alright with Ben I'd like to make that our goal starting at the new year:).

I'll be honest with you, I'm not a frequent HxL listener. I'm not aware if they currently mention HxHD on air:P

[hah]

no wonder its going down hill, the asst. manager is a compulsive liar and when he is in the room there is a rule about NO CAPS and no shouting :S:S

[Black_Apalachi]

You shouldn't be calling Dave immature and that he's trying to cause an argument, when you go and post a link to where he gets fired. Did you seriously think posting that link was "mature" and wouldn't cause an argument Jake? Grow the hell up. tbh jake u fired him for sticking up for me, thats pretty low

Yeah cos weren't you at the dark side HHGS.net back then Ross? :P


... I've been told it only had to be removed reluctantly because David was upset about it, lmao. ...

Funny thing is it hasn't even been removed :eusa_whis.

[Immenseman]

yeah lol the link is still in mod edit. epic.

[Immenseman]

Rather than making a new thread I was in there. Four of the 9 people had stalked due to my invite trying to get the desk busy. A certain senior staff member in walks in during a joke and kicks me. I hadn't swore or anything, there was no prior warning and it's not the first time it's happened. If you want it to improve, random kicks won't help.

[Seatherny]

Swearing is allowed I think as long as it's not directed at anyone.

[Immenseman]

yeah that's my point i didn't swear, i called someone who i was messing about with a try hard. i said if you tried any harder your balls would drop. i'd happily say that on the forum and not be punished because it was a jokey matter. it'd been ok if the member in question gave a warning but he always just kicks without warning as i think it was tara has proven in this thread earlier on.

[HotelUser]

Rather than making a new thread I was in there. Four of the 9 people had stalked due to my invite trying to get the desk busy. A certain senior staff member in walks in during a joke and kicks me. I hadn't swore or anything, there was no prior warning and it's not the first time it's happened. If you want it to improve, random kicks won't help.

That must have been minutes before I came in, then. When I came in you weren't there, unless you were disguised as a user called "TigerWMistress" which would be...erm...weird; and judging by what that user was saying I wouldn't own up to being them:P.

Anyways I wasn't there when whatever it was you say went down so I don't want to speculate too much as to what happened. Just a gentle reminder that even if you're making a joke, it still cannot be offensive, or racist. I'm not saying you were, but it's just something to keep in mind, as you say you were kicked over a joke.

[Immenseman]

my name is "claim" and you were there when i was. you came in, faced me and kicked me whilst i was talking to a friend. it's cute how you have to try and cover it up lol.

[Xoim]

If you knew the area I lived in you would've understood the joke, you accused me of being racist on something I said which wouldn't have been given a punishment on the forum. Not your fault because you're not from Britian so you didn't understand. I then said one thing which was racist to show you what racism actually was because it was quite clear you didn't know and just wanted an argument, even when the majority of the room tried to explain it to you. Where have I said "Just because he doesn't visit the desk doesn't mean he can't have feedback. Typical staff response!!!1"

No where. So please stop trying to cause an argument and search deep inside yourself to find some maturity. I have no doubt you're going to reply "OMG U WERE RACIST" because you want to argue and don't want to improve the desk but I've already explained that. You're the one with explaining to do but of course as SauravG has said you won't because you try to avoid tricky situations and reply to what you want.

*REMOVED*

Edited by invincible (Forum Super Moderator): Please don't target other members

I find it funny how you brought up David being immature/causing arguments when you link right below to you firing him.

[Immenseman]

It was me proving a point. I fired him for being immature and argumentative and it's unequivocal nothing has changed. In fact, me and senior staff laughed about me posting the link because it proves my point exactly. I've been told it only had to be removed reluctantly because David was upset about it, lmao. Were you staff? no? Did you fire him? no? Did you get the dismissal PM? no. Do you know what went on that you didn't see? No. Do you have a right to comment on it? No. Don't make rash statements when it's obvious you don't know what you're talking about, it's embarrassing. Also, you can say what you want about me, I'm not Habbox management.

Thanks for the effort though.


I find it funny how you brought up David being immature/causing arguments when you link right below to you firing him.

I've already answered that, cut it so it applies to you too.

[HotelUser]

my name is "claim" and you were there when i was. you came in, faced me and kicked me whilst i was talking to a friend. it's cute how you have to try and cover it up lol.

That's not true. I didn't even see you in the desk, let alone talk or kick you from the room:S


I've already answered that, cut it so it applies to you too.

I have to say, I am having trouble disagreeing with him Jake. I want to believe you're trying to help the desk, but I'm just not seeing it in this thread. Nothing would please me more to have a discussion with ways the community wants to improve the help desk, as the room is there for the community. arguments lies and insults wont benefit the thread. I'm not a forum moderator, but I would appreciate getting this thread back on track. It would have been a waste if it was closed because of an argument.
Saurav and Dan had some fabulous suggestions about improving the popularity of the desk, revolving around more events and DJ coverage. I think those are brilliant suggestions. Users could have 10 more brilliant suggestions for the desk that we could never hear if the thread turned into a war:P.

[hah]

Rather than making a new thread I was in there. Four of the 9 people had stalked due to my invite trying to get the desk busy. A certain senior staff member in walks in during a joke and kicks me. I hadn't swore or anything, there was no prior warning and it's not the first time it's happened. If you want it to improve, random kicks won't help.

that happened to me yesterday as well, and then David start to blame his staff on kicking me which they denied (was obv him) he then start calling me an attention seeker lmao. He then started to kick users who talked in caps and who used shout

[wixard]

do your homework graham

and yeah the caps thing dogboy always talks in caps.........?

and also i think unban me scott and jake as we've done nothing wrong

[hah]

YE TARA AND YOU HAVE BEEN GOOD AND NOT AVOIDED YOUR BAN

opps caps+shout ;l

[wixard]

i havent been in the help desk in like two weeks :)

oh and feedback eh, you should have a no e dating staff rule...it just causes conflict!!!!!!!!!!

[hah]

i havent been in the help desk in like two weeks :)

oh and feedback eh, you should have a no e dating staff rule...it just causes conflict!!!!!!!!!!

edating on habbo is life........ how cud you stop tht

[Calvin]

some guy just came in and asked can he get MSN on a mac and he got kicked im sure lol.

and hoteluser is gay!!!!!!! :O he just tried to get some guy!!

[Jin]

Not going to have trolls complain about being kicked or banned, we collect screenshots of each offender. Every complaint I get about Hoteluser or other staff I go enquire about it and I always get a screenshot in reply of said offenders in the act.

If you don't like being kicked or banned then stop being e-rebels. If you can't do that for whatever personality defect you may have then I suggest another room the hotel is full of them funnily enough.

Thread Closed