Treatment of newer members?

[Immenseman]

Right my friend from Habbo sometimes comes on this forum. She doesn't use it actively and doesn't fully understand the rules. She uses other official forums and she uses the forum from Habbo itself, which is moderated but not as half as strict as this. I imagine a lot of users who are new here are in the same position.

Anyway, I have no doubt that moderators are told to be more lenient on newer members and move their threads and just give them user notes, rather than punishments. It's confusing when you're new. I know the rules inside out (no comment please ;l) and sometimes, I genuinely fall foul of them due to an error on my behalf. Like I said to someone something like "you off the DNHL yet?" and of course that's leaking personal info, you don't think that when you're chatting.

ANYWAYS, I keep going off topic. Basically, although you might think and say you are more lenient to newer members I think you should send them much nicer PMs for usernotes and don't warn/infract them, unless they've signed up to cause trouble, then it's different. For example, a PM could be like:


Hey there,

Just a friendly heads up :) Recently you posted the term (close ya eyes here) FML in a thread. We prefer users not to do this on Habbox due to one of the letters being an abbreviation for a filtered word.

Don't worry about this, thought I best let you know :)

Any questions?

Thanks,
iAdam

Used Adam merely as an example and first moderator I thought of. Just to add, the user I'm on about is "lorren" I think she got told off for posting things like...

fml lmfaooo ***

These words aren't filtered on here or other places. How are they supposed to know? We have a user retention issue, I genuinely think they're put off by heavy handed moderation. I know the user in question was and no longer wants to use the forum because she feels like she's being punished when she isn't intentionally breaking rules. I'm sure you'll agree so it'd be good if you could try and be more lenient and friendly to newer members.

[Black_Apalachi]

I thought this was going to be about the Welcome forum and I was going to admit I still never really post there cos it feels too spammy and fake but never mind lol.

Obviously I don't know how moderators treat new users but I don't see how anyone could disagree that the matter should be approached in as friendly a manner as possible. Retaining members is an ongoing discussion that takes place in this very section and it needs to be tackled from the top, which is the moderators.

[GommeInc]

PMs should be like that, whenever you get a PM on here it's like being messaged by an automatic messaging system or 'bot :/ They're quite anti-social, and lack any personal approach. Formalities should be kept to formal environments, not a fansite forum :P

[Inseriousity.]

Right my friend from Habbo sometimes comes on this forum. She doesn't use it actively and doesn't fully understand the rules. She uses other official forums and she uses the forum from Habbo itself, which is moderated but not as half as strict as this. I imagine a lot of users who are new here are in the same position.

Anyway, I have no doubt that moderators are told to be more lenient on newer members and move their threads and just give them user notes, rather than punishments. It's confusing when you're new. I know the rules inside out (no comment please ;l) and sometimes, I genuinely fall foul of them due to an error on my behalf. Like I said to someone something like "you off the DNHL yet?" and of course that's leaking personal info, you don't think that when you're chatting.

ANYWAYS, I keep going off topic. Basically, although you might think and say you are more lenient to newer members I think you should send them much nicer PMs for usernotes and don't warn/infract them, unless they've signed up to cause trouble, then it's different. For example, a PM could be like:



Used Adam merely as an example and first moderator I thought of. Just to add, the user I'm on about is "lorren" I think she got told off for posting things like...

fml lmfaooo ***

These words aren't filtered on here or other places. How are they supposed to know? We have a user retention issue, I genuinely think they're put off by heavy handed moderation. I know the user in question was and no longer wants to use the forum because she feels like she's being punished when she isn't intentionally breaking rules. I'm sure you'll agree so it'd be good if you could try and be more lenient and friendly to newer members.

That PM doesn't really look heavy handed to me tbh, I think your friend is overreacting. Yes it is true that some of our rules are slightly ridiculous but I wouldn't say that was heavy handed moderation.

Edit: oh looks like I completely misread something, yes PMs should be like that. Are they not atm? If not, moderation team should use their common sense and realise that newbie members may not have read the rules thoroughly, I certainly didn't :D

[Immenseman]

Noooo Mike! The PM is what they should be the like, the PMs that are actually sent are like Ryan said, horrible. Although, I don't care for them, they would certainly intimidate new members who probably don't even understand exactly what they've done wrong half the time.

[FlyingJesus]

I can't honestly say that many PMs regarding rules come across as rude or aggressive, and in any case from what I've seen you do get a verbal warning first usually, rather than going straight to warnings and infractions.

Most recent non-warning/infraction PM I got:


Hi FlyingJesus,

I recently edited a post you made (see below) as it was deemed to be pointless. In the Post a Picture of Yourself.. thread it is against the rules to post pointlessly or start a spam conversation. Repeated breaking of this rule is likely to result in a warning or an infraction. This is just a reminder.

Post:
http://www.habboxforum.com/showpost....postcount=2697 (http://www.habboxforum.com/showpost.php?p=6238153&postcount=2697)

Thanks,
[mod name]

Seems friendly enough to me. Took out the name of the one who issued it in case they'd rather not have that up, and I'm sure in this case it's fine to post the PM because it's for a purpose and it's only to do with my own activity anyway, but apologies if not.

[Hecktix]

New users are PM'd in very friendly manners by our moderators when they break rules, not only do we explain the rule, we explain how they broke it and provide them relevant links to read up on the rules.

If a member then ignores this moderator advice on serveral occasions, they will recieve warnings and infractions.

The member you are referring to recieved several polite PM's from moderators (I know this as I have the usernotes on a different tab right now).

On these occasions it was explained to her that Habbox does not allow swearing in the form of "*****" etc.

For that member to then break the rule again, following being contacted several times, naturally (as with any other member) they go down the warning > infraction route.

Sammeth recently made it clear be stands by "*****" etc being filtered and this is the way it's going to stay, avoiding the filter is avoiding the filter.

On a lighter note, "FML" is now permitted for use around the forums.

I don't really see you concern here Jake, as this member was PM'd politely, twice, by two different moderators asking her not to avoid the filter.

There's only so many chances we can give.

[hah]

unfilter lmfao fml wtf omfg

aint harming anyone and you can use them in funny ways without insulting people ;l

wudnt have this problem then tbh ;l

[xxMATTGxx]

Right my friend from Habbo sometimes comes on this forum. She doesn't use it actively and doesn't fully understand the rules. She uses other official forums and she uses the forum from Habbo itself, which is moderated but not as half as strict as this. I imagine a lot of users who are new here are in the same position.

Anyway, I have no doubt that moderators are told to be more lenient on newer members and move their threads and just give them user notes, rather than punishments. It's confusing when you're new. I know the rules inside out (no comment please ;l) and sometimes, I genuinely fall foul of them due to an error on my behalf. Like I said to someone something like "you off the DNHL yet?" and of course that's leaking personal info, you don't think that when you're chatting.

ANYWAYS, I keep going off topic. Basically, although you might think and say you are more lenient to newer members I think you should send them much nicer PMs for usernotes and don't warn/infract them, unless they've signed up to cause trouble, then it's different. For example, a PM could be like:



Used Adam merely as an example and first moderator I thought of. Just to add, the user I'm on about is "lorren" I think she got told off for posting things like...

fml lmfaooo ***

These words aren't filtered on here or other places. How are they supposed to know? We have a user retention issue, I genuinely think they're put off by heavy handed moderation. I know the user in question was and no longer wants to use the forum because she feels like she's being punished when she isn't intentionally breaking rules. I'm sure you'll agree so it'd be good if you could try and be more lenient and friendly to newer members.

I see where you are coming from. Newer members who break the rules shouldn't get as harsh punishments from the start, although normally they only get a usernote and PM if they are that new. But this obviously depends on the rules, because some members just sign up to cause trouble on the forums no matter what.

I agree that the Moderation Department should all start sending out friendlier PMs to users so it doesn't make it look too "automated", It's always nice to put a nice personal touch it. I mean, we would all complain if we was in a store and they all looked depressed. :P But anyway, I know a few Moderators already do this, but I shall make it all aware to them.

Ps. FML is no longer breaking the rules.

[GommeInc]

Ps. FML is no longer breaking the rules.
Just wondering, but why?

[Immenseman]

Yeah, I'm not just on about that member, just in general. PMs aren't just the issue. Just to add, last time I asked in here about a week or tw ago I told FML wasn't acceptable and they wouldn't change their mind because as someone silly said people would use it to just for the F word. Glad to see manegement changing their mind so quickly when they were very concerete when I asked.

Anyway, when she came back for a few days she was given PMs, yeah but that's not my point. For new members, they need to be more conversational. The one that has been posted in here by another user is fine for us older members but if you're new and not really understanding I wouldn't like something that official so to speak. Like I said, I think it'd be good even if just a line at the end of the PM was added like...

"This is nothing to be worried about :P Also, if you have any other questions - feel free to reply to this messgae and I'll do what I can :)"

[xxMATTGxx]

Just wondering, but why?

As you can't offend/insult or really use it in the wrong way as it can't be aimed at anyone other then yourself. Due to it being more of a personal thing, my very bad example: CRAP I'M LATE FOR COLLEGE FML!

[Black_Apalachi]

To be fair all the PMs I get about rules are similar to FJ's. They seem friendly enough.

[Blob]

As you can't offend/insult or really use it in the wrong way as it can't be aimed at anyone other then yourself. Due to it being more of a personal thing, my very bad example: CRAP I'M LATE FOR COLLEGE FML!

Surely if you were late for college your main focus would be getting to college, not informing HxF that you are in fact, late for college?

[Immenseman]

To be fair all the PMs I get about rules are similar to FJ's. They seem friendly enough.
I don't know how that's friendly. It's a negative sanction, based around you falling foul of the rules. I never said they were aggressive, god knows where that term was fabricated from. I'm not on about older members, but newer members.

Glad that Matt has taken it on board and will see what he can do anyway :)


Surely if you were late for college your main focus would be getting to college, not informing HxF that you are in fact, late for college?

This is why you have less than 3K posts :lol: :P

[GommeInc]

As you can't offend/insult or really use it in the wrong way as it can't be aimed at anyone other then yourself. Due to it being more of a personal thing, my very bad example: CRAP I'M LATE FOR COLLEGE FML!
So LMAO with an F is offensive? And What the F etc? :P

[xxMATTGxx]

Surely if you were late for college your main focus would be getting to college, not informing HxF that you are in fact, late for college?

My example was really for someone who uses twitter on a regular basis haha. But I did say it was bad :(! But either way my point still stands. :P


So LMAO with an F is offensive? And What the F etc?

I see where you are coming from, that never did pop back up when we did the filter thing a few weeks back.

[dirrty]

Surely if you were late for college your main focus would be getting to college, not informing HxF that you are in fact, late for college?
he was just creating an example. stop nitpicking :rolleyes:

[Immenseman]

So LMAO with an F is offensive? And What the F etc? :P
What about FOM :eusa_whis

[Hecktix]

A few examples of PM's sent to new members, ive removed the private details of course.

These are real PMs that have been sent to members within 2 weeks of them registering.

They all included the members name. I don't think there's much more we can say.


Hey [insert name here]

This is just a PM about a post you made in this thread here.

You said:

Quote:
[Here would be the post]

In this post, you are making a sarcastic comment towards the other forum member suggesting they're a loser.

Althought your comment was only mildy rude, it is still against the forum rules to be rude towards other forum members.

If you continue to break this rule further action will be taken which could result in a warning or infraction.

Thanks,
*REMOVED*


Hi [insert name here],

I'm writing to you about the following post:

*REMOVED*

Here you "bumped" an old thread.

The last post in that thread was 2-3 years ago, and therefore you shouln't really post in it, as this is breaking a forum rule.

This is just a PM reminder, but please be careful not to bump old threads in the future. If they seem old, feel free to make a new thread about the topic.

Cheers,
*REMOVED*


Hello [INSERT MEMBER NAME HERE],

I am writing to you to remind you of the following rule:

Quote:
A11. Do not post pointlessly – A pointless post has no relevance to the topic, any previous post or is meaningless (ghnrgher etc). A pointless thread either has no meaning, is something posted that is not true (e.g. false story in news and rumours) or a thread that doesn't prompt a discussion (eg. post the colour of socks you're wearing).
Your post here did not make a valid contribution to the thread and is therefore considered pointless. Please bear this in mind in the future, or further action may be taken against you.

Thanks,
*REMOVED*




Hey there http://www.habboxforum.com/images/smilies/smile.gif

Welcome to Habbox Forum

It appears that your avatar may be a picture of yourself.

Unfortunately, at Habbox Forum we do not allow users to have avatars containing pictures of themselves.

Please can you remove this as soon as possible to avoid me having to take further action.

You can rind our rules here (http://habboxforum.com/misc.php?do=showrules), these may help you understand how our forum works.

Thanks
*REMOVED*


Hey [USER],

Here your post breaks the forum rule of avoiding the filter. Editing the word so that it is not completely filtered is classed as avoiding the filter.

As this is your first offence you will only recieve this PM. If you continue to break this rule then further action will be taken which could result in a warning or an infraction.

Thanks,
*REMOVED*

[Black_Apalachi]

Fair point Jake.


Surely if you were late for college your main focus would be getting to college, not informing HxF that you are in fact, late for college?

Seeing how joking isn't allowed, I'm guessing this is a serious post. So what are you on about? :S

[Immenseman]

Exactly what I mean Oli. There isn't anything wrong with them but they're based around telling the user they've done wrong. Bumping threads for example. I'm sure it wasn't done on purpose. Closing the thread would've been apt - I know it doesn't give you recognition but it creates a much better atmosphere. They're often integrated with the threat that harsher punishments will follow, not great to know for a new member.

[xxMATTGxx]

I don't know how that's friendly. It's a negative sanction, based around you falling foul of the rules. I never said they were aggressive, god knows where that term was fabricated from. I'm not on about older members, but newer members.

Glad that Matt has taken it on board and will see what he can do anyway :)



This is why you have less than 3K posts :lol: :P

Same to be honest, I don't know where aggressive came from because I feel they are completely the opposite. Some may look too "automated" and "bot" like but most of them do try and send friendly ones along.

[Hecktix]

Surely it's better to notify a member that harsher punishments may follow than just issue harsher punishments?

The PMs seem quite friendly to me, they never just say "You've done this, it's wrong, do it again we'll punish you harder", they are always presented well, written in a nice tone and say what they need to say, plus explain why what the member has done is breaking the rules (which I think is the crucial part of being friendly).

I think one thing that should be mentioned though is the "message to user" section of an infraction, often these are too blunt and don't fully explain what the member has done wrong.

[Blob]

Seeing how joking isn't allowed, I'm guessing this is a serious post. So what are you on about? :S

I was being pedantic about Matt's post.

[Hecktix]

Matt's posted a reminder about mods being polite in mods only :)

I only know a couple that use abrupt short PMs, but hopefully this will stop that.

& Jake, older members should be treated the same in PMs I think, but obivously it's more likely an older member will be recieving a punishment rather than a warning.

[Catzsy]

Okay where is the common sense in this? :P

Frick, FML are both now allowed but shiz which a 7 year old is allowed to say without penalty anywhere in the world is not ?:S

My personal view is that all words that are deemed unacceptable should be added to the filter so that any member cannot be in any doubt about what can be posted and what can't and if they try to post any of these words then they can only do it by 'avoiding the filter'.

Whether or not they can be used to insult somebody is a spurious argument in my opinion as this is an entirely different rule break and whether or not they are in the filter does not enter the equation.

The matter needs to be looked at and a consistent approach applied.

[leah]

I think the rules on abbreviated words are far too harsh, sure we know about them but newer members don't and they receive quite heavy punishment.

I assume you're talking about Loz, Jake? She's had a few infractions for abbreviations and it's because she doesn't know any better and obviously habbo allow it, hell some official forums even allow full on swearing, so a lot of infractions for abbreviations are too harsh here.

I think you should either filter abbreviations, well known ones of course. Or say they're allowed because they don't really harm anyone and they're abbreviations so some 12 year old won't be offended by seeing them.

[Hecktix]

I think you should either filter abbreviations, well known ones of course. Or say they're allowed because they don't really harm anyone and they're abbreviations so some 12 year old won't be offended by seeing them.

she's right, but ***** (lmfao) is filtered

I think the person you are referring to put "."'s inbetween them, obviously purposely avoiding the filter?

[Immenseman]

It's a regular thing on Habbo for people to put dots in between as a joke, can see it on here too, has been the same for years. "Wait you're a g....a....y? ;l" I'm not excusing it but putting dots between ***** when you're a new user isn't really punishable imo.

Totally agree with Rosie, if you're not going to allow shiz *** and stuff then just filter them. Although, you said that FML was going to be filtered about two weeks ago and now it's allowed, lmao.

Also, I think it's ludicrous that you can say older members and new members should be treated the same when they're being told about their behaviour.

[Hecktix]

It's ludicrous for me to expect mods to be friendly and accommodating to older members as well as newer members? That's all I meant? Perhaps you understood me?

I've said many times I see no reason for "lmfao" etc to be permitted, however it's not my decision that counts it's Sammeth's.

Sammeth doesn't think they should be permitted and that's what we have to go with.

And yes, for the first couple of times putting dots isn't punished, just PMs. But if it's still done after that then we don't really have much choice other than infracting?

[Immenseman]

Yeah, that's fine about the those words, if he doesn't want them, then that's him. If he doesn't want them then he should filter them - not just allow them to be. If shiz isn't allowed, get rid - nobody will make the error.

It's ludicrous that you think that the PMs you currently send that are scaring users away as in the case I've already given is acceptable. It doesn't take much to add a line and use common sense to close bumped threads rather than telling them off. It's different if they do it again. Even a visitor message telling them not to post in threads which are over 2 weeks without a post with a smiley face would be better.

[Hecktix]

Most mods don't post people for bumping unless they do it on multiple occasions.

I only close the thread and add an edit and I advise other mods to do the same.

Infact, in some cases we've been allowing the bumping of threads if it's reigniting discussion.

[Immenseman]

I was commenting on the examples you provided me with.

[Hecktix]

What would you like us to add to them to improve them?

I think it's only infraction/warning messages that are abrupt and short, and I agree abrupt infractions may push members away.

[Immenseman]

I've already posted twice what I think should be added onto the end of PMs sent. To newer members especially. If you want to do them to older members, that's entirely your choice.

[Hecktix]

I think in some cases it would be a better idea to highlight that the PM being sent is not a punishment, this is done occasionally, maybe not enough?

Something like:

"This is not a punishment, just a polite PM letting you know that this is against the rules".

[Immenseman]

Yeah, that'd be an improvement. Then on the end of that, "... If you have any questions about this or anything else forum related then reply and I'll get back to you :)"

I'm sure that can be altered or whatever, would just be a nicer, friendlier, personal touch.

[Blob]

I think in some cases it would be a better idea to highlight that the PM being sent is not a punishment, this is done occasionally, maybe not enough?

Something like:

"This is not a punishment, just a polite PM letting you know that this is against the rules".

That is a start, but why not make it more personal like;

"But don't worry! This is not a punishment, it's just a polite PM letting you know that this is against the rules to help you settle into the forum" or something.

[Immenseman]

Yeah, I agree with Blob. They won't think it's just some sorta bot - it'd be easy to make that mistake atm and think it was automated.

[Hecktix]

Yeah, that'd be an improvement. Then on the end of that, "... If you have any questions about this or anything else forum related then reply and I'll get back to you :)"

I'm sure that can be altered or whatever, would just be a nicer, friendlier, personal touch.

Yup, obviously most mods are approachable and a lot of new members do often PM back, I had a chat today with a new member who had his avatar of himself, he was fully willing to comply and remove the avatar but wondered why, obviously the PMs after the initial PM aren't recorded so I can't tell you if other mods do this too, but I'd like to think they do :P


That is a start, but why not make it more personal like;

"But don't worry! This is not a punishment, it's just a polite PM letting you know that this is against the rules to help you settle into the forum" or something.

It's hard to add specific sentences when all mods write in their own style, but obviously Super Moderators are kind of "role models" do the lower mods, so I'm sure if we start doing it they will pick up on it and start doing it too :D

Thanks for suggestions.

[Immenseman]

Well, I'm sure Matt or Garion could ask you to do it, you'd all comply. Then it'd become standard over time and nobody would imagine life without the friendly line at the end of the PM :P

[Inseriousity.]

Well, I'm sure Matt or Garion could ask you to do it, you'd all comply. Then it'd become standard over time and nobody would imagine life without the friendly line at the end of the PM :P

Which means that becomes automated ready for the new thread to start the cycle all over again :P

I agree, those example PMs you provided looked intimidating. They just look like 'Hi, these are the rules, follow them'. While it's obviously your job, you've got to go easy then get tougher if multiple rule-breaking starts to occur. :)

[Blob]

Well, I'm sure Matt or Garion could ask you to do it, you'd all comply. Then it'd become standard over time and nobody would imagine life without the friendly line at the end of the PM :P

Yeah I agree, and if the line isn't there, hell shall break loose in the Feedback forum :)

[Hecktix]

Matt's posted asking for "friendly" PMs, we've never been specifically instructed as what to write and I think it would be wrong to give specific instructions, as then we could just get to the same problem of PMs sounding robotic, or template.

I think it'll be interesting to see what mods to do PMs following Matt's push for friendly PMs.

Well, it'll be interesting to me because I like noticing changes like that :p

[emotional]

i'm a new member and i'd gladly be more active on here but i always get destroyed by the moderator's for doing things that are acceptable on another place where i know the rules inside out, as i'm an admin.

[.:kat25]

:eusa_wallYh I totaly agree :P

Edited by invincible (Forum Super Moderator): Please don't post pointlessly

[Gibs960]

I think it's stupid as well, (OMG GOOD SONG ON RADIO) going back to the point, I pointless posted once when I was new and I got a "TELLING OFF" but it was quite nice, but if ur too easy on new members they'll do it again, not give the an infraction but like, try to be stern I'm sure if ur a good member you won't give the mods abuse.

[Sammeth.]

The reason shiz isn't filtered is the same reason "muck", "ducking" and "funt" aren't filtered. But if you said to someone "Muck off you ducking funt" you can bet that I would class that as avoiding the filter. It all depends on context. I guess if someone were to say "I hate the work and all the shiz that comes with college" it wouldn't really be bad but if you were to say "You're talking a load of shiz" it woud be. I think its best to let moderators use their discretion.

I reckon lmfao can be unfiltered but gtfo and stfu and things such as that will always remain filtered. And I think, even though its entirely made up, I'll filter FOM just cus its annoying.

[Robbie]

On the subject of polite PM's, back when I was a mod (lol) this is how I always set them out:


Hey [User],

Re: Post

The post you made here was breaking the rules so it has been removed. Please could you see that it does not happen again or further action may be taken.

Thanks,
Robbie

[Link to rules]

Not too casual, not too formal.

[Catzsy]

The reason shiz isn't filtered is the same reason "muck", "ducking" and "funt" aren't filtered. But if you said to someone "Muck off you ducking funt" you can bet that I would class that as avoiding the filter. It all depends on context. I guess if someone were to say "I hate the work and all the shiz that comes with college" it wouldn't really be bad but if you were to say "You're talking a load of shiz" it woud be. I think its best to let moderators use their discretion.

I reckon lmfao can be unfiltered but gtfo and stfu and things such as that will always remain filtered. And I think, even though its entirely made up, I'll filter FOM just cus its annoying.

Well if someone said ''you are talking a load of shiz'' then that's plain rude and can be dealt with under another rule. I agree that "I hate the work and all the shiz that comes with college" is not bad and pretty harmless but at the present time it would be penalised. What you are saying is not in line with the present instructions to the mods in respect to this word so that's where the clear directions need to be. On some occasions they are between the devil and the deep blue sea in these situations that's why I mentioned that
clear and consistent guidelines should be made otherwise it is frustrating for members and mods alike.;)

[hah]

i'm a new member and i'd gladly be more active on here but i always get destroyed by the moderator's for doing things that are acceptable on another place where i know the rules inside out, as i'm an admin.

i know someone who went on clubhabbo, make a welcome thread. Got slated because she said "im great" lol and then banned while she was defending herself from others... was by you as well lol

not a warning/infraction/pm. Just a 3day ban :rolleyes:

[Black_Apalachi]

Okay where is the common sense in this? :P

Frick, FML are both now allowed but shiz which a 7 year old is allowed to say without penalty anywhere in the world is not ?:S

My personal view is that all words that are deemed unacceptable should be added to the filter so that any member cannot be in any doubt about what can be posted and what can't and if they try to post any of these words then they can only do it by 'avoiding the filter'.

Whether or not they can be used to insult somebody is a spurious argument in my opinion as this is an entirely different rule break and whether or not they are in the filter does not enter the equation.

The matter needs to be looked at and a consistent approach applied.

This is what I was saying way back when I had that big row with you about avoiding the filter! I totally agree :).


I was being pedantic about Matt's post.

Yeah but I thought little comments like that at management weren't needed? Never used this phrase before, but pot kettle black my friend!

[The Professor]

I see where you are coming from. Newer members who break the rules shouldn't get as harsh punishments from the start, although normally they only get a usernote and PM if they are that new. But this obviously depends on the rules, because some members just sign up to cause trouble on the forums no matter what.

I agree that the Moderation Department should all start sending out friendlier PMs to users so it doesn't make it look too "automated", It's always nice to put a nice personal touch it. I mean, we would all complain if we was in a store and they all looked depressed. :P But anyway, I know a few Moderators already do this, but I shall make it all aware to them.

Ps. FML is no longer breaking the rules.

Mmm that was the point in the first place, if you're just using preset angry templates you may as well just go straight to warning!

Edit: sorry thought the thread was shorter, its gone wayy past that :P

[Blob]

Yeah but I thought little comments like that at management weren't needed? Never used this phrase before, but pot kettle black my friend!

It's called having a joke, this forum doesn't always have to be serious from time-to-time. Are you being picky because we had an argument...

[xxMATTGxx]

Mmm that was the point in the first place, if you're just using preset angry templates you may as well just go straight to warning!

Edit: sorry thought the thread was shorter, its gone wayy past that :P

Keep up will you, It's already been said most moderators do already although some aren't as friendly as others. Although that has been addressed and should be sorted. :P

[Immenseman]

It's called having a joke, this forum doesn't always have to be serious from time-to-time. Are you being picky because we had an argument...
I think he's saying it because you said it to him some time ago in another thread.

[Blob]

I think he's saying it because you said it to him some time ago in another thread.

Oh okay, in that case, I apologise Sergio.

[Black_Apalachi]

Don't worry dude ;).

[HotelUser]

Keep up will you, It's already been said most moderators do already although some aren't as friendly as others. Although that has been addressed and should be sorted. :P

I think the mods are quite friendly and understanding.

[Chippiewill]

I think the mods are quite friendly and understanding.

Thanks to Irony this goes hand in hand with your signature.

[Hecktix]

Just thought i'd provide you with a few copies of newer PMs, these are very similar PMs but they are simply just so you get the picture:



Hey

Welcome to Habbox Forum :)
I don't know if you've had chance yet but I'd reccommend that you read our Forum Rules. (http://www.habboxforum.com/faq.php?faq=rules_main#faq_rules_forum)

It looks like your avatar could be an image of yourself, this is not allowed at Habbox Forum.

Please could you remove this, or I will have to take further action.

If you have any questions, you can always PM me or another member of the moderation team.

Thanks
*REMOVED*

Hey *REMOVED*

Welcome to the forum :)

It appears that your avatar is a picture of your person.

This is not allowed at Habbox Forum, it is only allowed to post pictures of yourself in specified threads (which I believe you've already found :P)

Please could you remove this ASAP to avoid me having to take further action.

Could I also advise that you take two minutes to read the Forum Rules which can be found here (http://www.habboxforum.com/misc.php?do=showrules)

Any questions, don't hesitate to get in touch.

Thanks
*REMOVED*

[Immenseman]

meh, looks better

[Blob]

Just thought i'd provide you with a few copies of newer PMs, these are very similar PMs but they are simply just so you get the picture:

They are better, still needs an improvement..

[FlyingJesus]

What improvement are people after here? Do members really need to be told that they're loved and cherished when being educated? Make it too popped up on happy pills and it looks patronising and childish

[Immenseman]

Childish for a forum aimed at children? Bravo.

[FlyingJesus]

It would appear childish on the part of the staff (didn't think I'd have to actually point that out), which undermines professionalism. I've been put off plenty of forums in my time because of moderation coming across as immature and poorly co-ordinated.

Fairly sure 12 year olds don't need to be consoled with sweet nothings when you're letting them know what the deal is. As long as they're told that they aren't actually being punished (which does happen and always has to my knowledge with these PMs) and are assured that they're here to help (which also happens, see above) then there shouldn't be a problem.

[HotelUser]

It would appear childish on the part of the staff (didn't think I'd have to actually point that out), which undermines professionalism. I've been put off plenty of forums in my time because of moderation coming across as immature and poorly co-ordinated.

Fairly sure 12 year olds don't need to be consoled with sweet nothings when you're letting them know what the deal is. As long as they're told that they aren't actually being punished (which does happen and always has to my knowledge with these PMs) and are assured that they're here to help (which also happens, see above) then there shouldn't be a problem.

We have a very different idea of what moderators do to undermine professionalism (see sexist threads):S

And that's about the only negative thing I can say about the moderators here, so I stand by most of their decisions. Of course they need to hold new member's hands a little bit, and show them the ropes. If you've been at many other forum communities you should know that entering the community for the first time can be very intimidating, and it's very easy to overlook certain forum rules when they're all being thrown at you at once. It's like driving a vehicle for the first time. I guarantee you broke the law by doing something wrong. You didn't get prosecuted though, because you're new; you're learning.

[Immenseman]

It would appear childish on the part of the staff (didn't think I'd have to actually point that out), which undermines professionalism. I've been put off plenty of forums in my time because of moderation coming across as immature and poorly co-ordinated.

Fairly sure 12 year olds don't need to be consoled with sweet nothings when you're letting them know what the deal is. As long as they're told that they aren't actually being punished (which does happen and always has to my knowledge with these PMs) and are assured that they're here to help (which also happens, see above) then there shouldn't be a problem.

How is by adding a single line telling users if they want help then to PM the moderator, childish? It isn't, not even remotely. That's a ridiculous suggestion. So you're saying that an entire industry is childish. Customer support is there to help people, is it patronising :rolleyes: When I see a help guide come with electronics I buy, I feel so god damn patronised, how dare they treat me like a child and assume I won't know everything about a new purchase.

It's the same idea. Giving new members a contact point if they want to use it is beneficial to them. By offering them help isn't consoling them - it appears you haven't quite grasped the thread or at least read through the posts anyway and just making depleted statements.

[FlyingJesus]

How is by adding a single line telling users if they want help then to PM the moderator, childish? It isn't, not even remotely. That's a ridiculous suggestion. So you're saying that an entire industry is childish. Customer support is there to help people, is it patronising :rolleyes: When I see a help guide come with electronics I buy, I feel so god damn patronised, how dare they treat me like a child and assume I won't know everything about a new purchase.

Well that isn't what I've said at all. I did in fact say in my 2nd paragraph that being told the mods are available to help is a good - indeed, necessary - part of such PMs. Not sure where you're getting this from.


It's the same idea. Giving new members a contact point if they want to use it is beneficial to them. By offering them help isn't consoling them - it appears you haven't quite grasped the thread or at least read through the posts anyway and just making depleted statements.

Again, I said that; dunno why you think otherwise. I asked what more people (ie: "Blob" who said it still needs improving) wanted and now you're attacking a point that wasn't even made.

[Catzsy]

I am not sure if it's a goid idea for Mods to post their pms but the way I see it is all members should be treated in a friendly,individual and respectful way - it's a fansite not an enforcement agency. My view is that any member who gets a pm that they are not happy with should forward it to Matt or Garion to have a look and they can deal with any mod as they feel necessary. I am sure it would be dealt with seriously. :)