Habbo Customer Support = IDIOTS

[Moh]

Hello,
Thank you for contacting Habbo.
Please be advised that we cannot transfer Furni nor badges from one account to another.
Yours,
Richard
Habbo.com Customer Support

I asked for my fansite mall teleporter (exclusive to fansites for the habbo mall) and my fansite rep badge to be transferred.

Cheers Richard.

[October]

And it says furni nor badges can be transfered lol...

Firstly, you don't know if HabbCrazy will be official, so they won't do that anyways with the badge. Secondly, you should e-mail whoever is in charge of the fansites and have them change the badge, not use player support.

He's not an idiot, Jack lmao.

[Moh]

Fansite rep furni & badges can be transferred though..

We're the biggest fansite around Habbo US, CA & AU so I have high hopes that we become official again hehe. Have you ever tried emailing the fansite email address? Nobody ever checks them.

He is a bit of an idiot, since they belong to the fansite, not the account.

[October]

But at the moment the fansite isn't official, so the badge isn't really able to be transfered. : L And I don't mean the fansite e-mail, I mean the one in charge of the program.

The furni alone isn't even tradable so. And with the Habbo mall being changed soon, and announcements forthcoming, it might not even be linked still, or will only be official fansites again, which you're still not sure HabbCrazy will be one, even if high hopes. *Not saying you won't become official again, I'm just not saying it's indefinite.*

[Kyle]

email smoothcriminal

[Moh]

They didn't even tell us we're not official. The mods had to do that by banning us.

The last email we ever received regarding fansites was when ludus was managing the fansites. They haven't even told us who's in charge of fansites.

They surely can't expect us to know what the plan on doing without them telling us? Why are you even sticking up for Sulake? All they care about is your money, not customer satisfaction.

[October]

Because you're all blaming Sulake instead of looking at it through more points of views. You're taking it all too sensitively, and like a player support rep said, too emotionally, where it brinks on immaturity, especially with remarks like those.

Sure, they can take the fault for the fansite mess, but you of all people know mentioning HabbCrazy on .com is perm worthy lol. And then e-mailing them asking for them to transfer this stuff after you now already know about the fansite stuff, what did you expect?

[Catzsy]

Because you're all blaming Sulake instead of looking at it through more points of views. You're taking it all too sensitively, and like a player support rep said, too emotionally, where it brinks on immaturity, especially with remarks like those.

Sure, they can take the fault for the fansite mess, but you of all people know mentioning HabbCrazy on .com is perm worthy lol. And then e-mailing them asking for them to transfer this stuff after you now already know about the fansite stuff, what did you expect?

Its a business - customers expect service. They have no right to comment like that on their customers. They wouldn't have a job if Habbos didn't exist. I really think you should perhaps think about the customers side in this.

[Moh]

I'm looking at Sulake from a business prospective. How they run things isn't right. Because we're young, they think they can treat their customers like ****.

If they continue to have zero customer satisfaction, then they're going to loose both custom and shareholders.

I know that advertising HabbCrazy on Habbo USA if a perm ban, but Habbo.com is no longer Habbo USA. I actually expected, been official on 2 hotels to be able to advertise my site.

You probably don't see it the way I do, but the less hits we have means the less income we get from advertisements. The costs of running our site isn't cheap. Plus if it wasn't for all the fansites, I know a lot of people who wouldn't use Habbo.

[October]

I am, the customer should know the current situation in the first place, imo.
And the support specialist didn't say anything rude, so I don't understand your " no right to comment like that on their customers" angle. :?

Jack, regardless, you nor any other Habbo can do anything at the moment, so just keep your current fan base entertained and don't cause trouble in game. Wait til stuff is sorted.

[Moh]

I am, the customer should know the current situation in the first place, imo.
And the support specialist didn't say anything rude, so I don't understand your " no right to comment like that on their customers" angle. :?
http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm
8 Rules For Good Customer Service - Sulake do not tick one of them boxes.