Bloody Customer Support

[Grig]

I swear a gorilla would be more efficient than those slow idiots at customer support.

I sent in a ticket because they errored me when I tried to merge my UK account, so they said to send in a support ticket. I submitted one 5 days ago and I still get the same message; "This request is awaiting assignment to a help desk operator".

I swear I'll be lucky if they get this done by 2050!

[Moh]

haha. I got a stupid reply today.

Most my important tickets just get closed. I don't even know why they call it Customer Support. To me, customer support should be an instant reply. Not a week.

The good thing is you can reopen it and have ago :D

[Grig]

I thought it used to be a maximum wait of 48 hours before this news support came in with the merge :S.

How long did you have to wait?

[October]

If it's about the merge, then player support really can't help you much, since that stuff is dealt by HQ.
If they could, then from the amount of complaints about merge difficulties I see on fansites alone, I'd say there is you guys x 10 that sumbitted tickets, which means they're pretty backed up, and with shorter staff than normal, plus I know at least one of them (DeeJay) is in Helsinki right now, so even shorter staffed. :(

And never a maximum wait, an estimated wait of 2 business days.

[Grig]

Yeh but when it errored me, it did say to contact them :S. They would have at least replied etc. to the ticket, yet it's not even been touched yet!

[Moh]

I submitted mine on the day of the merge. Then the reply I got wasn't helpful at all.

Habbo Support staff are really slacking. Between them all, it shouldn't take so long to reply.

[October]

You'd sumbit to player support and it'd go to the techies in HQ with the thousands of others, most likely, Grig.

@Jack, what was your ticket for? And there isn't that much, a team of less than 10 I believe. Plus, they sorta branch, some does legal stuff with the retros, others credit issues, another bans, etc.

[Kyle]

god i hate waiting ages lol

[Moh]

You'd sumbit to player support and it'd go to the techies in HQ with the thousands of others, most likely, Grig.

@Jack, what was your ticket for? And there isn't that much, a team of less than 10 I believe. Plus, they sorta branch, some does legal stuff with the retros, others credit issues, another bans, etc.
They have no excuse for their customer support. If they can't deal with the demand, then it's their fault, not ours.

[October]

The new system doesn't give a waiting time, not even an estimation. They're fixing the technical problems as best as they can, rather than as fast. Rather slow and perfectly steady than fast and sloppy, messing things up more.
The demand you're pushing *is* technical, is it not?

[Catzsy]

The new system doesn't give a waiting time, not even an estimation. They're fixing the technical problems as best as they can, rather than as fast. Rather slow and perfectly steady than fast and sloppy, messing things up more.
The demand you're pushing *is* technical, is it not?

Do you work for Sulake?

[October]

No; a close friend of mine works in player support, some educational officer or something.

[Kyle]

Do you work for Sulake?

no he's just pretentious and thinks he knows everythin

jk luv ya paradice xxxxxx

[Moh]

Id say they're slow and sloppy :)

When you have paid for something, for example Habbo Club or VIP, you want access to it.

I play world of warcraft from time to time and I had an account issue that was their fault. Because of this, they added an extra month to my account for compensation.

I don't think Habbo would do that, do you? The relationship between you and the customer is the most important thing within a business. It makes me feel like Habbo is like school with a strict teacher.

[Catzsy]

No; a close friend of mine works in player support, some educational officer or something.

Well perhaps he could come and post on here then or tell him to get a P/R person too so that this mess can be explained, maybe. :P

[October]

Well perhaps he could come and post on here then or tell him to get a P/R person too so that this mess can be explained, maybe. :P

Funny thing about that, lol... ;) Seriously, I'm smiling irl.

But unfortunately at the moment he's in Helsinki, or on his way back.
But as he explained to me after I got permed on J-Raviv, Habbos often take too much emotion towards their accounts and get pretty vicious over things out of their control. They're quick to place blame and impatient for results. When they're angry, stuff gets harder for both ends. I guess they don't really reply back to angry Habbos because stuff gets said that shouldn't and all that, they wait for a bit, especially with bans so that the Habbo can cool off and reevaluate their ban, etc.

[Grig]

This isn't a ban, it's something that can be resolved in 2 seconds I'm sure of it, a mere error message problem should not be taking 5 days + to get resolved.

[Catzsy]

Funny thing about that, lol... ;) Seriously, I'm smiling irl.

But unfortunately at the moment he's in Helsinki, or on his way back.
But as he explained to me after I got permed on J-Raviv, Habbos often take too much emotion towards their accounts and get pretty vicious over things out of their control. They're quick to place blame and impatient for results. When they're angry, stuff gets harder for both ends. I guess they don't really reply back to angry Habbos because stuff gets said that shouldn't and all that, they wait for a bit, especially with bans so that the Habbo can cool off and reevaluate their ban, etc.

Well thing is communication is the key to any good business and this is where they are dismally failing at the moment.One announcement on the front page should be enough to tell habbos exactly what is going on.
I really don't think this is too much to ask as it's a PR nightmare at the moment both for Habbos and Mods alike.

[Moh]

Funny thing about that, lol... ;) Seriously, I'm smiling irl.

But unfortunately at the moment he's in Helsinki, or on his way back.
But as he explained to me after I got permed on J-Raviv, Habbos often take too much emotion towards their accounts and get pretty vicious over things out of their control. They're quick to place blame and impatient for results. When they're angry, stuff gets harder for both ends. I guess they don't really reply back to angry Habbos because stuff gets said that shouldn't and all that, they wait for a bit, especially with bans so that the Habbo can cool off and reevaluate their ban, etc.
It's not so much emotion, it's the fact that you have spent money on Habbo and they don't even attempt to help you.

In my opinion, if you don't get a reply (Especially with customer support) within 24 hours at tops. I get impatient if 8 hours go, because we're paying for that service.

Dealing with angry Habbos is in the job description. If your friend can't handle it, then he's not right for the job surely?

Well thing is communication is the key to any good business and this is where they are dismally failing at the moment.One announcement on the front page should be enough to tell habbos exactly what is going on.
I really don't think this is too much to ask as it's a PR nightmare at the moment both for Habbos and Mods alike.
Exactly. You have to look at it from a business prospective :)

[Kieran]

Well I've been waiting for 5 days now for a response... and it's a player support related issue, not a technical one.... tell your "friend" to get it sorted ;)