Virgin Media

[:LUFC:]

I HATE THEM SO MUCH :@

I recently got 50mb broadband installed, and they sent me a new router.
The router they sent didnt work, so it took them 2 week to send out a new one.

I setup the new router, ran a speed test to find these speeds. Not to mention my wireless signal thats allways on 4/5bars even tho im right next to it. My old one was allways 5/5 bars.

http://www.speedtest.net/result/863596975.png (http://www.speedtest.net)

Anyway i rang virgin media up and asks what the hell was wrong with my broadband, and they said theres been a problem in my area for 2 week, even tho ive had 50mb for about a month its still allways been around 20mb.

Anyone got an ideas on what to do to get my speed up at 50mb ?

[Stephen!]

You can do nothing apart from demand you get dropped down to the 20MB service. Some areas just aren't cut out for the 50MB service.

[:LUFC:]

Hmm i didnt think being in a certain area caused problems with broadband speeds, i live in the middle of the city so it should be good for 50mb speeds.
Anyway they said theyll take of £15 from my bill since im not getting the service they should be giving me.

[xxMATTGxx]

At least you are having decent upload speeds compared to people on the packages below yours. :P

[:LUFC:]

At least you are having decent upload speeds compared to people on the packages below yours. :P

I supose thats true, but when they say you get 50mb and you struggle to get 20mb it is abit :@
They did say my speed should be up by the end of this week, so ill wait untill then and if its not sorted i guess ill just change to the 20mb package.

[Apolva]

The most I can get where I live is 2Mb. Consider yourself lucky :)

[N!ck]

Do a speedtest while connected via ethernet.

Also, that upload is not what you're supposed to have.

[:LUFC:]

I ran a speedtest connected via ethernet and it was around the same results, 20mb.

Also, what is my upload meant to be?.

--------------------------------------------------------------

Is it my internet or is it speedtest.net because the resuslts change all the time, now its.
http://www.speedtest.net/result/863645496.png (http://www.speedtest.net)

[Hitman]

Try this: http://www.speedtest.bbmax.co.uk/

[:LUFC:]

Try this: http://www.speedtest.bbmax.co.uk/

http://www.speedtest.bbmax.co.uk/results.php?t=1277848378&v=10294565

[Dinosaurawrr]

we have same pakage and same problem they will never fix lol
never have 4 ours

[Source]

Sounds like your line is configured incorrectly. If that upload speed test is accurate, you should only be getting a max of 1.6mb/s:

http://www.speedtest.net/result/864194837.png

Ask them to get an engineer out, and always use Ethernet when testing speeds. The amount of data transfer you loose on WiFi even on a 108mbps router, in my experience, is ridiculous.

[Swastika]

Try getting charged for a large TV package when you get small.
Virgin Media are a bunch of planks who have "engineers" who aren't even engineers LOL.

[Agnostic Bear]

Sounds like your line is configured incorrectly. If that upload speed test is accurate, you should only be getting a max of 1.6mb/s:

http://www.speedtest.net/result/864194837.png

Ask them to get an engineer out, and always use Ethernet when testing speeds. The amount of data transfer you loose on WiFi even on a 108mbps router, in my experience, is ridiculous.

Depends on the router you use, I get ~50mbit using my router anywhere in the house.

[Rapidshare]

The area is new, give them a few month chances, plus you got upgraded to 50mb for free? unless that changed obvs lol

I cant even get virgin media due to me living in a house just off the street rather on the street, we the only house in this fricking road who doesnt have it and cant get it.

LOL

[:LUFC:]

The area is new, give them a few month chances, plus you got upgraded to 50mb for free? unless that changed obvs lol

I cant even get virgin media due to me living in a house just off the street rather on the street, we the only house in this fricking road who doesnt have it and cant get it.

LOL

Oh now this is a ******* joke

http://www.speedtest.net/result/865284274.png (http://www.speedtest.net)