HxHD changed into a lounge?

[Mikey]

Hiya,

I've made this thread to see if anyone agrees me with that the Habbox Help Desk should be made into a lounge. The help desk is mainly used by people who talk to other habbox users and it's also used as a HabboxLive party. 99.9% of users who use the help desk are just people who want to talk to other people and is hardly ever used for actual help. The rules in the help desk are far too strict and people are being banned from the help desk for silly reasons.

I've attached a poll to this thread, please discuss in this thread.

Edited by Oli (Forum Manager): This thread is to discuss the idea of turning HxHD into a lounge, should it turn into a thread insulting current HxHD Staff or Management, the thread (and thus poll) will be closed.

[dogboy123]

noooooooooooooooooo

[Abciscool]

Yeah, its not really a help desk so much anymore :l

[Samantha.]

yes I agree!
It was going to happen at one time

[sammy]

Yes.

Very few people actually ask for help in the help desk. It's far too strict, and i think a lounge would add a more relaxed approach.

Other fansites use lounges and they work well.

[Becca]

I totally agree, thanks for making this, I posted it before but see if they join.

[Dean]

I agree. The name Help Desk is too specific and I find everyone that goes in there doesn't really go SPECIFICALLY for help, (NOT SAYING PEOPLE DON'T GO FOR HELP) but they SPECIFICALLY go to chat/chill.

[Molly.22]

I wouldn't mind it being a lounge because if someone asks for help, there is nothing saying you cannot help them.

[Richie]

Yeah I suppose it doesn't really bother me once the rules get sorted out though.

[Dean]

You should be allowed to help people but at the same time it should be made into a lounge.

Perhaps like The Welcome Lounge?

[Matthew]

Yes it should be a lounge.
We do get people wanting help, but most do just come in and sit down for a chat.
We should keep the staff though, as it is still the main point in the room.

[Cosmic]

I would have to agree with this. I know it probably wont happen due to all the history and all that but I think Help Desks seems outdated. I think the flaw with HxHD is that very few people actually use it for help, what with the guide bot and all being thrown at users. I'm not intended to insult or target anyone because it doesn't really matter much to me anyway, but the rare occasions that I see people asking for help, there's that much conversation going on that it seems that they very often go unhelped (although I must say not all of the time). I think a lounge would probably serve the Habbox community in a much more up-to-date and direct way, both as a meeting place and as a replacement for HxHD.

[Becca]

This is what I posted in another thread:


Habbox Lounge
Only just thought about this but, what is the point for HxHD? For staff to act like they're moderators or for actual help. I think it's for roleplaying mods. If a user wanted help they could even ask on the forum, but it's become pathetic.

a HxLounge would be so much better because it would have a normal room what Habbos would sit in discussing anything or habbox. No HxHD staff, just all Habbox Staff having rights apart from Rare values. They can go behind the bar at any time, and just chill. No getting warnings for stupid things, and if your rude get A simple kick and they won't do it again. If they do then ban them, and make the lounge owner someone who is very active apart from HotelUser. Matt Garner perhaps.

Personally I love this idea, what about you guys? And before you start arguing, I AM NOT DOING THIS FROM MY RELATIONSHIPS WITH HXHD STAFF.

I wasn't insulting anyone there, if I was then just remove please and don't close the poll.

[buttons]

yes. we don't even need a helpdesk.
if it's going to stay as one at least revise the list so it's not full of people half way up the managers arse all fighting over him. oh and they need to know HOW. TO. HELP:S giving the desk a bad name.

[flatface]

yes. we don't even need a helpdesk.
if it's going to stay as one at least revise the list so it's not full of people half way up the managers arse all fighting over him. oh and they need to know HOW. TO. HELP:S giving the desk a bad name.

I agree - this would of never happened under :Mobile & Leaahh.'s reign, bring them back I say. So yeh, I voted... yeh :)

[Mark]

No. No. No. No. No... Why would you even think of this? :/ Habbox is famous for its help desk... The reputation will go down... And frankly what other Fansite has its own help desk? Not a lot... And have you seen the other fansite rooms? They change it into a lounge and its dead... If you change it into a lounge we will be loosing a lot of people looking for help. Because if they dont come for help they dont go onto habbox forum then they dont listen to habbox live then they dont use the other features around habbox itself.

[Becca]

No. No. No. No. No... Why would you even think of this? :/ Habbox is famous for its help desk... The reputation will go down... And frankly what other Fansite has its own help desk? Not a lot... And have you seen the other fansite rooms? They change it into a lounge and its dead... If you change it into a lounge we will be loosing a lot of people looking for help. Because if they dont come for help they dont go onto habbox forum then they dont listen to habbox live then they dont use the other features around habbox itself.
You obviously haven't been around Habbox long. Habbox is famous for the radio, 100+ listeners a day before? Get to know your history m8.

[Mark]

And if we change it into a lounge im guess the Help Desk Department will be no more?

[Becca]

And if we change it into a lounge im guess the Help Desk Department will be no more?
correct, it's a useless department.

[Mikey]

No. No. No. No. No... Why would you even think of this? :/ Habbox is famous for its help desk... The reputation will go down... And frankly what other Fansite has its own help desk? Not a lot... And have you seen the other fansite rooms? They change it into a lounge and its dead... If you change it into a lounge we will be loosing a lot of people looking for help. Because if they dont come for help they dont go onto habbox forum then they dont listen to habbox live then they dont use the other features around habbox itself.

Mainly everyone who comes into the help desk is there to chill and talk to other habbox/habbo users. No one ever needs help, anyway the lounge could help people as well.

[Dean]

And if we change it into a lounge im guess the Help Desk Department will be no more?

Habbox Help Desk Department will be kept intact, you WILL keep your jobs, you WILL be able to help, it'll just be changed into a more general environment. Anyone can help, including the official staff and anyone can chat freely without strict rules, whilst rules like no bullying are still intact and the warning system should be laxed but kept practised.

[Molly.22]

And if we change it into a lounge im guess the Help Desk Department will be no more?

There will still be staff to moderate but if it happens I assume they will have to get rid of some staff? That is just my guess.

[flatface]

And if we change it into a lounge im guess the Help Desk Department will be no more?

Lounge Staff Department, there to moderate

[Cosmic]

No. No. No. No. No... Why would you even think of this? :/ Habbox is famous for its help desk... The reputation will go down... And frankly what other Fansite has its own help desk? Not a lot... And have you seen the other fansite rooms? They change it into a lounge and its dead... If you change it into a lounge we will be loosing a lot of people looking for help. Because if they dont come for help they dont go onto habbox forum then they dont listen to habbox live then they dont use the other features around habbox itself.

I'd say Habbox was more famous for it's rare values and forum. I don't think that there are really that many users actually looking for help. HxHD's popularity seems to mainly come from the community as a whole, HxF, HxL etc. I think a lounge could be just as popular and could still make people use all of the things Habbox has to offer. Oh and I'd also say that the reason why fansites don't have helpdesks any more is because they helpdesks as a whole stopped being popular a while ago.

[buttons]

I agree - this would of never happened under :Mobile & Leaahh.'s reign, bring them back I say. So yeh, I voted... yeh :)
shut up you and your favouritism don't deny it :@

No. No. No. No. No... Why would you even think of this? :/ Habbox is famous for its help desk... The reputation will go down... And frankly what other Fansite has its own help desk? Not a lot... And have you seen the other fansite rooms? They change it into a lounge and its dead... If you change it into a lounge we will be loosing a lot of people looking for help. Because if they dont come for help they dont go onto habbox forum then they dont listen to habbox live then they dont use the other features around habbox itself.
the reputation has already started going down thanks to the helpdesk. you staff can't see the bigger picture, look from our view, it won't die as it's already used mainly for a lounge, it'll be more active as less people will be banned. that way HABBO can take care of rulebreakers like they should.
they can still go onto hxf & hxl:S the staff don't even know half the stuff they're asked for help about. they'd be much more respected if they could realize that and admit it instead of trying to hold on to their power.

[Becca]

There will still be staff to moderate but if it happens I assume they will have to get rid of some staff? That is just my guess.
I don't even think there should be staff.
If someone is generally rude, they should be kicked once. If they continue to be rude another two times then Kick & Ban.
Simple... No ****** trolling rules.

[sammy]

You obviously haven't been around Habbox long. Habbox is famous for the radio, 100+ listeners a day before? Get to know your history m8.

Really it's famous for it's rare values. Obviously HxL and the forum are really popular too, but rare values made Habbox.

I think staff should be kept, they can moderate the room just in case things go out of hand. They can also help too, the room just wouldn't be called the "Help Desk".

[Hecktix]

tbh it's more of a habbox hangout anyway, you rarely see non-habbox users in there.

[Cosmic]

tbh it's more of a habbox hangout anyway, you rarely see non-habbox users in there.

Think you just hit the nail on the head. :>

[Mark]

Ask any of the HxHD Staff a lot of people do come in for help...

[Grig]

I say yes for lounge. If you come into the lounge and ask for help people who are NOT behind the desk usually come and help anyway. So I'm all for a lounge, making it a smaller department even if even needed, as staff from other depts can just take a look.

Or maybe lounge moderation could be placed.

---------- Post added 14-07-2010 at 02:39 AM ----------

They do come and help, but it is a small minority and usually those who are not behind the desk can help :).

[Molly.22]

I don't even think there should be staff.
If someone is generally rude, they should be kicked once. If they continue to be rude another two times then Kick & Ban.
Simple... No ****** trolling rules.

With nobody to mod at all, people new to Habbox wouldn't really want to be apart of the community if everybody is 'trolling'

[Dean]

Ask any of the HxHD Staff a lot of people do come in for help...

Yes Mark, HxHD staff. Ask the actual users, they'll tell you that it's mostly used as a hangout, like Oli said.

[Becca]

Ask any of the HxHD Staff a lot of people do come in for help...
that's what you'd say.. you're hxhd staff...

Really it's famous for it's rare values. Obviously HxL and the forum are really popular too, but rare values made Habbox.

I think staff should be kept, they can moderate the room just in case things go out of hand. They can also help too, the room just wouldn't be called the "Help Desk".
i don't see the point, read what i said to molly.


tbh it's more of a habbox hangout anyway, you rarely see non-habbox users in there.
so true tbh, i don't want to get rid of hxhd and the staff because of the relationships between us, just so habbox keeps it's rep

[sammy]

Ask any of the HxHD Staff a lot of people do come in for help...

I was staff and i can say barely anybody ever needed help. It was extremely rare, it happened every so often, but not enough for it to be classified as a Help Desk in my opinion.

[Hecktix]

Perhaps, instead of employing staff just give trusted people at Habbox (for instance Dept. Managers etc) rights to kick people breaking the habbo way (and only breaking the habbo way).

[Dean]

Perhaps, instead of employing staff just give trusted people at Habbox (for instance Dept. Managers etc) rights to kick people breaking the habbo way (and only breaking the habbo way).

This is actually a good idea. I think that because it's a Habbo room, it should comply with the Habbo way. There's no need for strict over the top rules.

[Becca]

With nobody to mod at all, people new to Habbox wouldn't really want to be apart of the community if everybody is 'trolling'
Habbox Staff apart from rares as they have their own lounge, should have rites, so if they're rude they get a kick and an explaination why they are kicked then if they be bad kicked another two times, if they are bad again kick and ban, not a banned list just kick and ban for a bit.

[HotelUser]

At the start of 2009 Nvrspk and Jaiisun as manager tried to turn the room into a lounge. It really didn't work out so well. It was a good idea, and the logical thing to do at the time, however HxHD is really a tradition, and our staffmembers do still help users. Moreso now especially since the merge. We are one of the only Help Desks left on Habbo, which gives us a uniqueness no other fansite really has, because as a help desk we are successful. Most every day our room is full, and quite active.

As the other thread was closed, I would also like to apologize for any words said by me, which were interrupted to be rude, or misguided. There were valid points, and completely invalid points made in that thread, and I have full intentions of pursuing a fairness in moderation which doesn't make us comparable to a Mafia! I will take responsibility for the Help Desk's decline over the past several weeks, in that I'm trying to get too many things done by myself, so I've been (unintentionally I should hope) been cutting corners as opposed to asking for help myself :P

[Richie]

Perhaps, instead of employing staff just give trusted people at Habbox (for instance Dept. Managers etc) rights to kick people breaking the habbo way (and only breaking the habbo way).

Don't say that all the staff will change their opinions because they don't want to lose their job lol

[Becca]

At the start of 2009 Nvrspk and Jaiisun as manager tried to turn the room into a lounge. It really didn't work out so well. It was a good idea, and the logical thing to do at the time, however HxHD is really a tradition, and our staffmembers do still help users. Moreso now especially since the merge. We are one of the only Help Desks left on Habbo, which gives us a uniqueness no other fansite really has, because as a help desk we are successful. Most every day our room is full, and quite active.

As the other thread was closed, I would also like to apologize for any words said by me, which were interrupted to be rude, or misguided. There were valid points, and completely invalid points made in that thread, and I have full intentions of pursuing a fairness in moderation which doesn't make us comparable to a Mafia! I will take responsibility for the Help Desk's decline over the past several weeks, in that I'm trying to get too many things done by myself, so I've been (unintentionally I should hope) been cutting corners as opposed to asking for help myself :P
I'm not being rude to you, or making an argument but you're only saying this because you want to keep HxHD Manager. There is no use for HxHD, in my views anyway.


Perhaps, instead of employing staff just give trusted people at Habbox (for instance Dept. Managers etc) rights to kick people breaking the habbo way (and only breaking the habbo way).
best idea ever, srsly.

[Dean]

At the start of 2009 Nvrspk and Jaiisun as manager tried to turn the room into a lounge. It really didn't work out so well. It was a good idea, and the logical thing to do at the time, however HxHD is really a tradition, and our staffmembers do still help users. Moreso now especially since the merge. We are one of the only Help Desks left on Habbo, which gives us a uniqueness no other fansite really has, because as a help desk we are successful. Most every day our room is full, and quite active.

As the other thread was closed, I would also like to apologize for any words said by me, which were interrupted to be rude, or misguided. There were valid points, and completely invalid points made in that thread, and I have full intentions of pursuing a fairness in moderation which doesn't make us comparable to a Mafia! I will take responsibility for the Help Desk's decline over the past several weeks, in that I'm trying to get too many things done by myself, so I've been (unintentionally I should hope) been cutting corners as opposed to asking for help myself :P

You should definitely try again.

The amount of people who actually want it made into a lounge is quite large compared to the amount who want it kept as a Help Desk.

[Becca]

17 -7.
You might as well start now.

[scottish]

i prefer hxhd

i just think 2 specific staff should be fired/demoted to normal staff

[HotelUser]

I'm not being rude to you, or making an argument but you're only saying this because you want to keep HxHD Manager. There is no use for HxHD, in my views anyway.


best idea ever, srsly.

HxHD has been apart of Habbox for years. It's been a tradition and I would really not like to see it dwendle off, when it's quite successful as it is:
http://davzy.com/screenshots/SS-2010-07-13_15.46.33.png





@Oliver, I am confused. A month or so ago you were mad that we re-named the Super Staff role because it had been with us since the start, now you're discussing changing the entire department into a lounge :P

[Mikey]

At the start of 2009 Nvrspk and Jaiisun as manager tried to turn the room into a lounge. It really didn't work out so well. It was a good idea, and the logical thing to do at the time, however HxHD is really a tradition, and our staffmembers do still help users. Moreso now especially since the merge. We are one of the only Help Desks left on Habbo, which gives us a uniqueness no other fansite really has, because as a help desk we are successful. Most every day our room is full, and quite active.

As the other thread was closed, I would also like to apologize for any words said by me, which were interrupted to be rude, or misguided. There were valid points, and completely invalid points made in that thread, and I have full intentions of pursuing a fairness in moderation which doesn't make us comparable to a Mafia! I will take responsibility for the Help Desk's decline over the past several weeks, in that I'm trying to get too many things done by myself, so I've been (unintentionally I should hope) been cutting corners as opposed to asking for help myself :P

What's the point in having a help desk if no one uses it. I know the help desk is used alot by users and is full nearly all the time but it should be changed into a lounge because no one really needs help. It is mainly used as a chat and chill discussion room. The lounge could be used to help users as well but I just don't see the point in having it if 99.9% of the people don't use it.

[Richie]

David the only reason why the help desk is popular is because people that don't need help go in and chill there. I can guarantee if you banned all the people who didn't need help the desk would fail as it would just not be popular at all.

[Dean]

HxHD has been apart of Habbox for years. It's been a tradition and I would really not like to see it dwendle off, when it's quite successful as it is:
http://davzy.com/screenshots/SS-2010-07-13_15.46.33.png





@Oliver, I am confused. A month or so ago you were mad that we re-named the Super Staff role because it had been with us since the start, now you're discussing changing the entire department into a lounge :P

I know you don't want the Help Desk to go but don't you think that if people want it changed to a lounge then you should at least trial it AGAIN for say 2 weeks.

[Hecktix]

@Oliver, I am confused. A month or so ago you were mad that we re-named the Super Staff role because it had been with us since the start, now you're discussing changing the entire department into a lounge :P

If HxHD is around then all HxHD traditions should be upheld, but the thing is David and I don't think it's a bad thing - Habbox Help Desk is no longer a Help Desk, it's a Habbox hang out where people from Habbox go to hang out, and the sign of it being busy is a sign of Habbox being strong - if it was turned into a lounge it could have many more uses and be even more popular, in my opinion.

[LuciieOx]

lol @ thiss, it's a gamee, who neeeds strict rules, they should be more laid back with NICE KIND FRIENDLY staff just to stay in their for a chat. Therefore i agree with the loungeee as nobody neeeds help nowadaysss. Staff are obviously not gonna wanna loose their jobs, butt it would make us a whole lot more popular and loved.
i love you. (; not rly you all smell xxxxxxxxxxxxxxxxxxxxx

[Becca]

HxHD has been apart of Habbox for years. It's been a tradition and I would really not like to see it dwendle off, when it's quite successful as it is:
http://davzy.com/screenshots/SS-2010-07-13_15.46.33.png

what's the screenshot for... :S

[HotelUser]

If HxHD is around then all HxHD traditions should be upheld, but the thing is David and I don't think it's a bad thing - Habbox Help Desk is no longer a Help Desk, it's a Habbox hang out where people from Habbox go to hang out, and the sign of it being busy is a sign of Habbox being strong - if it was turned into a lounge it could have many more uses and be even more popular, in my opinion.

What's the point in having a help desk if no one uses it. I know the help desk is used alot by users and is full nearly all the time but it should be changed into a lounge because no one really needs help. It is mainly used as a chat and chill discussion room. The lounge could be used to help users as well but I just don't see the point in having it if 99.9% of the people don't use it.

But that's just it. I'm hesitant because we still do genuinely help quite a lot of people. Since:
- Trading passes
- The merge
- Difference in bans because of new moderation on Habbo
- How to use the help Help tool since it changed
- Activating email accounts changed awhile back

Also at night, recruiting users to Habbox Forum. It looks much more respectable to have an area of the room designated off where people know there are staffmembers present.

[Inseriousity.]

I voted no because for me, pretty much everyone in this thread know it's for chilling out and that's fine. I use it to lounge around myself. However, there will be new users who do come in the help desk for help and a lounge is just same old, same old. There are probably loads of them. At least with a help desk, it has a specific purpose.

The only problem I see is with what buttons was saying on the previous thread; people coming in, asking for help and not getting it because staff don't actually know the answers! I've never applied for HxHD for the simple reason I don't know enough anymore. They've changed it so much that I have no idea what's what. Some of the staff in there do not know enough either. I think the main issue is with rare values, the answer I normally see is 'go to Habbox.com', which isn't really helpful.

[Hecktix]

Also at night, recruiting users to Habbox Forum. It looks much more respectable to have an area of the room designated off where people know there are staffmembers present.

Area of the room or not, staff are staff - I get what you're saying but I don't think it's a huge issue, the reassuring factor is that we have Habbox.com in the room name and Habbox.com is on the registered fansites list.

"Habbox.com" - is why the room is popular.

[GommeInc]

Perhaps a lounge with a smaller desk? Help Desks tend to just be lounges anyway. You can't turn it into a full lounge because would people would come in and not know what to do, as it's a custom to have a desk in help related rooms.

[HotelUser]

It was only after Ben and I had restored an increased staff limit, larger staff area and restored the old ways of HxHD that the room started being more popular. We're a Habbox tradition, and we're a popular room. The room is most always popular, and we do help people.

I can see why people are coming from with the lounge idea because they don't want the dance around as many rules as we have now, but a solution to that is us being more reasonable with rules. Changing the department into a lounge wont help that.

[Matthew]

what's the screenshot for... :S
i think it was to prove that people do want help.

[scottish]

ironically in that screenshot i was the only person who could help, molly repeated what i said and admitted it and rnb said aload of crap.

[Grig]

You could still have staff representatives there in a lounge. As many of a time, I have seen non- staff answer the questions as the staff were sometimes at a blank. So it has never really been a problem. I myself have gladly answered some questions too, when I am not staff either. It's a real thorny issue that has pros an cons, but let's face it that over 90% of the people use it to chill :).

[Becca]

It was only after Ben and I had restored an increased staff limit, larger staff area and restored the old ways of HxHD that the room started being more popular. We're a Habbox tradition, and we're a popular room. The room is most always popular, and we do help people.

I can see why people are coming from with the lounge idea because they don't want the dance around as many rules as we have now, but a solution to that is us being more reasonable with rules. Changing the department into a lounge wont help that.
It would help, It would still make people help and ask for it, nothing would change except everyone will be happy and it will be popular. Also, no actual lounge staff, just trusted habbox staff with rights to sort the people out.

ironically in that screenshot i was the only person who could help, molly repeated what i said and admitted it and rnb said aload of crap.
true, habbic for hxhd manager.

[HotelUser]

You could still have staff representatives there in a lounge. As many of a time, I have seen non- staff answer the questions as the staff were sometimes at a blank. So it has never really been a problem. I myself have gladly answered some questions too, when I am not staff either. It's a real thorny issue that has pros an cons, but let's face it that over 90% of the people use it to chill :).

That was the idea in 2009, and it failed. Nvrspk thought if we had 12 staffmembers, a smaller force, a minimized helping bar and a Lounge name that it would benefit us better. Logic was applied and it was a good idea. But it just never took off. The staff cuts, the removal of the help desk tradition and the content being discussed in the room, the owner never visiting and lack of enthusiasm of having a copy cat lounge which every other fansite has simply made the room unappealing.

We're popular as a help desk, we still help users here, it's a Habbox tradition.

[Richie]

My fav hxhd room was the rlly poor one cos the desk was rlly small nd didnt make a difference now its ******* huge and far too many staff members (the majority of them are inactive)

[Grig]

That was the idea in 2009, and it failed. Nvrspk thought if we had 12 staffmembers, a smaller force, a minimized helping bar and a Lounge name that it would benefit us better. Logic was applied and it was a good idea. But it just never took off. The staff cuts, the removal of the help desk tradition and the content being discussed in the room, the owner never visiting and lack of enthusiasm of having a copy cat lounge which every other fansite has simply made the room unappealing.

We're popular as a help desk, we still help users here, it's a Habbox tradition.

Nope, but it was still considered more a help desk than a lounge and the reason it failed wasn't it's conversion but a number of other factors. Even before it was converted the help desk was failing due to these same factors of crap layouts, lack of events etc.

[Dean]

Habbox Help Desk is only really popular because of e-rebels and people who chill.

If everyone that DIDN'T want help left, they'd only be say, 3-5 people at max (exclusive of staff) in the room at one time.

HxHD would remain popular as a lounge, possibly even create more of a general user base because of the name and everyone would enjoy it more, hence the 19+ votes for Yes.

[Hecktix]

To be honest when nvr turned it into a lounge it wasn't paid much attention to, it needs weekly competitions/events to occur in there and be looked after - but you don't need such a huge workforce to do that.

I've said this before, treat HxHD like a Habbox Pub - people go there with their friends to hang out, you can do events - quizzes etc etc and takeovers.

Nobody requires help anymore.

[HotelUser]

To be honest when nvr turned it into a lounge it wasn't paid much attention to, it needs weekly competitions/events to occur in there and be looked after - but you don't need such a huge workforce to do that.

I've said this before, treat HxHD like a Habbox Pub - people go there with their friends to hang out, you can do events - quizzes etc etc and takeovers.

Nobody requires help anymore.

People still require help. See above.

[Andii]

WHY CAN WE NOT HAVE IT AS BOTH???? like make it a louge but also have it sort of a help desk??? that way it keeps everyone happy???????????

[Grig]

That's what it is now? ^

It's not a hardcore helpdesk anymore.

[Matthew]

People still require help. See above.
yes they do, and we can still help them in the lounge. But the fact is that at any one time, there might be 1 person asking for help (if that) and everyone else in the room are just there to chill - staff included.

[Mathew]

David the only reason why the help desk is popular is because people that don't need help go in and chill there. I can guarantee if you banned all the people who didn't need help the desk would fail as it would just not be popular at all.
Exactly. Which brings me on to the idea..

Why not have MattGarner / Garion create a Habbox Lounge for a week and see whether the HxHD or the Lounge is more popular? Pretty much all the room visitors (myself included) would go to the Lounge. This would leave HxHD almost empty with the odd person coming in every 30 minutes to ask the value of a HC sofa.

This poll is perfect proof that HxHD Staff are in the dept for the power rather than to help. As Dean has said numerous times, you can still help in a lounge. It's morally wrong to ignore someone who is asking for help - we all do it (even the e-rebels as they are affectionately known as).


Some of the staff in there do not know enough either. I think the main issue is with rare values, the answer I normally see is 'go to Habbox.com', which isn't really helpful.
Many responses are like this lately - almost as if they don't want to answer the question. Just giving a quick answer to get rid of the visitor.

[HotelUser]

The staff area takes up a very small part of the room. Most of the room is already large enough for lounging to occur :P

[Sharon]

right stop the discussion.

hoteluser just answer yes or no if you will change it or not all this is unnecessary.

yes or no

[Hecktix]

People still require help. See above.

David, let go - nobody needs help like they used to anymore - that's like saying "oh well there's loads of people online on habboxforum, but only 3 people a day post - let's not close the forum"

[Dean]

I don't see how trialing out the lounge for a week or two will harm? What's to lose?

[Matthew]

I don't see how trialing out the lounge for a week or two will harm? What's to lose?
nothing, which is why we should at least try out a lounge

[Richie]

I don't see how trialing out the lounge for a week or two will harm? What's to lose?

there jobs haha

na i no theyd keep there jobs but lets be honest the staff team is wayy too big atm

[Grig]

nothing, which is why we should at least try out a lounge

Wouldn't a lounge mean a staff cut or a department closure?

It depends on the conditions of creating a lounge etc.

[Andii]

i dont see why you don't just make another room then. a help desk and a lounge . . . instead of changing the Help desk into a lounge

[xxMATTGxx]

Wouldn't a lounge mean a staff cut or a department closure?

It depends on the conditions of creating a lounge etc.

If that did happen, the department would not be closed fully. A name change and some staff to moderate the room. Although I'm not saying it's going to be changed.

[Grig]

i dont see why you don't just make another room then. a help desk and a lounge . . . instead of changing the Help desk into a lounge

Essentially then you would have two lounges, one with staff and one without. It would be interesting though to see which rooms gets popular haha ;p

[Matthew]

Essentially then you would have two lounges, one with staff and one without. It would be interesting though to see which rooms gets popular haha ;p
i guess so, but 90% of the habbox users want it to change, so really, it should :P

[Mark]

i guess so, but 90% of the habbox users want it to change, so really, it should :P

Then staff may have to be fired and that could be either me or you... Would you be happy of your lounge then? I know i wouldnt...

[Becca]

Then staff may have to be fired and that could be either me or you... Would you be happy of your lounge then? I know i wouldnt...
This isn't about keeping your jobs, this is about making Habbox better, do you want to to fail?

[buttons]

People still require help. See above.
they require help from people who can give it to them. your staff don't. you even proved that with your screenshot o.o

[Mathew]

Essentially then you would have two lounges, one with staff and one without. It would be interesting though to see which rooms gets popular haha ;p
HxHD vs. Lounge Battle sounds like fun. My idea from 2 pages ago..

Why not have MattGarner / Garion create a Habbox Lounge for a week and see whether the HxHD or the Lounge is more popular? Pretty much all the room visitors (myself included) would go to the Lounge. This would leave HxHD almost empty with the odd person coming in every 30 minutes to ask the value of a HC sofa.


Then staff may have to be fired and that could be either me or you... Would you be happy of your lounge then? I know i wouldnt...
So you're only in HxHD for the power? You can easily help people even if it turns into a lounge..

[Matthew]

Then staff may have to be fired and that could be either me or you... Would you be happy of your lounge then? I know i wouldnt...
no, im just not putting myself above habbox.

[LuciieOx]

tbh, if people need help they generally come in get help & clear off after? sooo..

[Andii]

Essentially then you would have two lounges, one with staff and one without. It would be interesting though to see which rooms gets popular haha ;p

yea but you could have a tele from one room to another so that you have like mods looking over each room aswell as helping out

[Dean]

HxHD vs. Lounge Battle sounds like fun. My idea from 2 pages ago..

Why not have MattGarner / Garion create a Habbox Lounge for a week and see whether the HxHD or the Lounge is more popular? Pretty much all the room visitors (myself included) would go to the Lounge. This would leave HxHD almost empty with the odd person coming in every 30 minutes to ask the value of a HC sofa.


So you're only in HxHD for the power? You can easily help people even if it turns into a lounge..

AGREE AGREE AGREE

[Alex3213]

Right:

1) Jaiisun and nvrspk4 trialed out the Habbox Lounge in 2009, the name was kept the same for tradition and so that people still could help
2) When this occured the amount of people who asked for help increased dramatically as it has with the merge. Although it is less than it used to be a few years ago with bots and all, there are people still coming into help.
3) Staff cuts- needed. When Habbox became a lounge (unofficially) the staff limit was cut to 12 staff including managers I believe. This is forever increasing and is now at about 18 + manager is it not? Really unneeded.
4) In fairness the way HxHD is treated is as a lounge. Moderation powers assistance everytime, and trust me- I've noticed this! There have been times where people are being warned even when someone genuinely needs help.

I'm saying no, it's already a lounge- under a different name. But staff cuts? Yeah, needed.

EDIT: DISAGREE 100% WITH MATHEW'S IDEA. People will go in the lounge just because they want it changed, it won't be a helpful experiment. My opinion.

[Sharon]

People still require help. See above.

You're staff don't give help until someone has to repeat themself about 95% of the time

[LuciieOx]

lol its like the staff are now only thinking of themselves atm. tryi ng to keeep jobs they dont even get bloody paid for? !

[Andii]

just make a lounge aswell as keeping the help desk

[Dean]

I think staff are reluctant because of "effort" or they "cba" or mostly because of "tradition"

Break tradition for once and let us have what we want. Stop giving us reasons why we can't have a lounge and just give it to us. Simple.

[Alex3213]

I think staff are reluctant because of "effort" or they "cba" or mostly because of "tradition"

Break tradition for once and let us have what we want. Stop giving us reasons why we can't have a lounge and just give it to us. Simple.

The thing is, you already have a lounge. You've said it in this thread, it's just called "HxHD".

[leer34$]

Ermm, I think a lounge would be better suited.

[Calvin]

I wouldn't mind a lounge, still keep the HxHD name for tradition and a few people may want help now and again. I also think the rules are too strict, perhaps we could make HxHD more lenient as it's a bit like a prison! :P I suppose it's upto the HxHD management and Habbox Management to decide though.

[Alex3213]

I wouldn't mind a lounge, still keep the HxHD name for tradition and a few people may want help now and again. I also think the rules are too strict, perhaps we could make HxHD more lenient as it's a bit like a prison! :P I suppose it's upto the HxHD management and Habbox Management to decide though.

This was exactly what happened in 2009, and it is far more like a lounge.

Second part, agree!

[HotelUser]

David, let go - nobody needs help like they used to anymore - that's like saying "oh well there's loads of people online on habboxforum, but only 3 people a day post - let's not close the forum"

You're right, it's not like we help as many people as we did in those days, but we most certainly help more than 3 a day. Even today when there was riot in the helpdesk I've still helped over three people myself!

[Mathew]

I also think the rules are too strict, perhaps we could make HxHD more lenient as it's a bit like a prison! :P

I think it's down to taking jobs too seriously really. Every day it's Warning 1 for telling someone to jokingly shut up.. :rolleyes:

[Andii]

I wouldn't mind a lounge, still keep the HxHD name for tradition and a few people may want help now and again. I also think the rules are too strict, perhaps we could make HxHD more lenient as it's a bit like a prison! :P I suppose it's upto the HxHD management and Habbox Management to decide though.

agreed. but they shoud also keep the help desk. like what if people wanted help???? and there was none just a lounge ?? making just a lounge is selfish for the users. Habbox Help Desk if there for other habbox who need help. not for people to come in and complain and swear all around them.

[LuciieOx]

if its 'already a lounge' why not called it HxLounge? ;s

[buttons]

You're right, it's not like we help as many people as we did in those days, but we most certainly help more than 3 a day. Even today when there was riot in the helpdesk I've still helped over three people myself!
yourself because you've been on habbo for a long time. when dogboy was manager he answered by himself. the staff know nothing >.>

[Calvin]

It's a lounge already really, just a little staff area. The only thing we need to sort is the rules as I said in the above post. And surely if staff was cut they could still help, because that's what they applied to do in the first place, right? Or unless they're just doing it for the 'fame'.

[Dean]

It seems most people and I that keep HxHD popular have gone to HFFM Lounge... the result...

http://uploads.shizzlenizzle.biz/images/1279054150_Screen%20shot%202010-07-13%20at%2020.53.34.png

http://uploads.shizzlenizzle.biz/images/1279054169_Screen%20shot%202010-07-13%20at%2020.53.27.png

The way it's so laxed is amazing.

[Richie]

When all the 'loungers' hop ships you get...


http://www.rbguides.com/screenshots/cb928c41.png

[Dean]

When all the 'loungers' hop ships you get...


http://www.rbguides.com/screenshots/cb928c41.png

Now gone down to...

http://uploads.shizzlenizzle.biz/images/1279054336_Screen%20shot%202010-07-13%20at%2020.57.11.png

UPDATE: http://uploads.shizzlenizzle.biz/images/1279054455_Screen%20shot%202010-07-13%20at%2020.58.33.png

Now will you listen? Can we have a lounge? -.-

[HotelUser]

The only difference between their room and ours is rules, they have a bar where fansite staff go behind.

[Inseriousity.]

It seems most people and I that keep HxHD popular have gone to HFFM Lounge... the result...

http://uploads.shizzlenizzle.biz/images/1279054150_Screen%20shot%202010-07-13%20at%2020.53.34.png

http://uploads.shizzlenizzle.biz/images/1279054169_Screen%20shot%202010-07-13%20at%2020.53.27.png

The way it's so laxed is amazing.

im sure if you advertised hxhd as hard as you did getting people to hffm lounge, people might come there too ;)

[Richie]

im sure if you advertised hxhd as hard as you did getting people to hffm lounge, people might come there too ;)

Hardly advertising when its mainly the same 'loungers'

[Becca]

The only difference between their room and ours is rules, they have a bar where fansite staff go behind.
That's why it's better.

[HotelUser]

HxHD has some loungers as soon as I asked several of our HxHD staffmembers to come :)
http://i31.tinypic.com/2r4r50g.png

[Mark]

Hffm fansite room looks a lot like a help desk to me the only difference is the name and the rules...

[Sarah]

I only go there to socialize with other Habbox Staff so I can see that point of view!

[LuciieOx]

dave, the staff arent the like listners are they, like us, their not the hx users. all the users have gone to hffm cause theres more freedomm (:

[xxMATTGxx]

Running off to another room doesn't really make us "want to change it" by the way. We have been discussing some changes with David to make it more relaxed and enjoyable for you all. Hopefully that should be implemented soon. :)

[wiktoria]

These changes better be good.

[LuciieOx]

agreeed wiki ^^

[ihatehash]

yea 2 people in the helpdesk at 10pm is horrid, maybe you should make it like hffm, that thing just always seems to get more popular

[Angel-Light]

I swear Habbox is going in a cycle :P (This topic came up ages ago)

Here is once again my tidbit.

Get rid of the help desk and turn it into a lounge. There are many guides available now on the internet for people to use (Google is a marvellous invention dont you think?) and the need for a help desk has dwindled. I would say the need for a help desk has heavily reduced since the days when Eckuii owned it (do your homework!). I have been popping into the room every so often when I actually go on Habbo and it is the same people I see in there all the time so why not just bite the bullet and go for a change???

It's 2010 people, time to bring a revamp to all the old departments :P

[HotelUser]

I swear Habbox is going in a cycle :P (This topic came up ages ago)

Here is once again my tidbit.

Get rid of the help desk and turn it into a lounge. There are many guides available now on the internet for people to use (Google is a marvellous invention dont you think?) and the need for a help desk has dwindled. I would say the need for a help desk has heavily reduced since the days when Eckuii owned it (do your homework!). I have been popping into the room every so often when I actually go on Habbo and it is the same people I see in there all the time so why not just bite the bullet and go for a change???

It's 2010 people, time to bring a revamp to all the old departments :P


But that's just it. I'm hesitant because we still do genuinely help quite a lot of people. Since:
- Trading passes
- The merge
- Difference in bans because of new moderation on Habbo
- How to use the help Help tool since it changed
- Activating email accounts changed awhile back

Also at night, recruiting users to Habbox Forum. It looks much more respectable to have an area of the room designated off where people know there are staffmembers present.

We still do help people. More than we ever have since the desk opened. As a lounge we'd still be the same room with the same rules, only we would have just removed a department that Habbox has had since almost the very beginning. We are already popular as a helpdesk. Not all of our visitors will see this thread, and vote in this poll. It is an inaccurate representation of our userbase, where there are also biases for other various reasons, such as rule enforcement, some which is fair and some which is not. We have re-written and removed more than several of our rules with hopes to make moderating the room about protecting user's freedom to have a conversation in the room as opposed to obstructing it.

The whole Lounge idea is not without logic, for other fansites do have lounges as such, although I think it may have been overshooting the runway. The problem here is you folks not liking the rules, and so that's what we're focusing on correcting. As far as a room conversion to a Lounge goes, we have to look at what we already have, which is an already popular Help Desk (despite the efforts of this so called boycott, because the two screenshots of the helpdesk pretty full above were taken after I heard the word boycott :P), in which the help area makes up less than 1/4th of the room. If we're changing to a Lounge we're therefore abolishing the already established and traditional HxHD name, getting rid of a very small staff area which is beneficial to the room because when there's staff behind that bar it looks abit more professional and friendly on Habbox's part, we'd be conforming to a standard in which all other fansites follow (which seems abit colourless to me), we'd still be getting the same amount of visitors, regardless if we called it HxHD, HxLounge or HxFish City, and it would be tremendously difficult to moderate the room if we gave rights to other Habbox Staffmembers. It is immensely easier to tailor a set of rules and discipline a team of 20 people who have just one dedicated responsibility to one department as opposed to it would be handing out rights to just any forum moderators, HxL staff, RV staff. I'm not necessarily saying they would do a bad job, it would just get incredibly hairy in my opinion.

Another thing I've spoken to several of you about is staff having different standards for other people. I have regrettably noticed this too and those staffmembers shall be spoken to, as well as a common room moderation standard be emphasized amongst our staff. I believe once we lax some of our rules, this fairness scale should somewhat balance.

With any luck, we'll push out these changes tomorrow, hopefully they put us back on track :)

[Calvin]

We still do help people. More than we ever have since the desk opened. As a lounge we'd still be the same room with the same rules, only we would have just removed a department that Habbox has had since almost the very beginning. We are already popular as a helpdesk. Not all of our visitors will see this thread, and vote in this poll. It is an inaccurate representation of our userbase, where there are also biases for other various reasons, such as rule enforcement, some which is fair and some which is not. We have re-written and removed more than several of our rules with hopes to make moderating the room about protecting user's freedom to have a conversation in the room as opposed to obstructing it.

The whole Lounge idea is not without logic, for other fansites do have lounges as such, although I think it may have been overshooting the runway. The problem here is you folks not liking the rules, and so that's what we're focusing on correcting. As far as a room conversion to a Lounge goes, we have to look at what we already have, which is an already popular Help Desk (despite the efforts of this so called boycott, because the two screenshots of the helpdesk pretty full above were taken after I heard the word boycott :P), in which the help area makes up less than 1/4th of the room. If we're changing to a Lounge we're therefore abolishing the already established and traditional HxHD name, getting rid of a very small staff area which is beneficial to the room because when there's staff behind that bar it looks abit more professional and friendly on Habbox's part, we'd be conforming to a standard in which all other fansites follow (which seems abit colourless to me), we'd still be getting the same amount of visitors, regardless if we called it HxHD, HxLounge or HxFish City, and it would be tremendously difficult to moderate the room if we gave rights to other Habbox Staffmembers. It is immensely easier to tailor a set of rules and discipline a team of 20 people who have just one dedicated responsibility to one department as opposed to it would be handing out rights to just any forum moderators, HxL staff, RV staff. I'm not necessarily saying they would do a bad job, it would just get incredibly hairy in my opinion.

Another thing I've spoken to several of you about is staff having different standards for other people. I have regrettably noticed this too and those staffmembers shall be spoken to, as well as a common room moderation standard be emphasized amongst our staff. I believe once we lax some of our rules, this fairness scale should somewhat balance.

With any luck, we'll push out these changes tomorrow, hopefully they put us back on track :)I think we should go with HxFish City.

[HotelUser]

I think we should go with HxFish City.

I second the motion!

http://i28.tinypic.com/20izwok.png

As a Help Desk we can be very popular :)

[Dean]

I second the motion!

http://i28.tinypic.com/20izwok.png

As a Help Desk we can be very popular :)

Have you noticed that around 7 people in your Help Desk are STAFF?

And please, show us some screenshots of people GENUINELY asking for help.

[HotelUser]

This person is being helped right now:
http://davzy.com/screenshots/33nfdjr-20100714-142417.png
http://i29.tinypic.com/2woaic9.png

The second screenshot shows how this new user doesn't like being spoken to in a rude manner which would be allowed in other desks/lounges.

[Calvin]

Okay, this is just getting stupid. You're all arguing that one room has more visitors than the other, it's a HABBO room for god sake, stop taking it so seriously. The two rooms are both the same, infact HFFM has a bigger bar and HxHD has a smaller bar. So i'm guessing everyone wants it so everyone can go behind the bar? Mostly every room on Habbo which provides seating where visitors can sit and chat is a 'lounge' except HxHD has a little bar and a few rules which are stupid but they should be changed soon so users can enjoy it more and not get warned for nearly everything.

But as I said, everyone is acting stupid and childish like 'this room has more visitors than yours!!' and stuff, you're taking Habbo too serious.. Habbo is for having fun and chatting with other people, not arguing over a silly room.

[AgnesIO]

I won't bother quoting posts, however, I do have some points etcetera.

For a start, David you need to let go of this whole "tradition" thing.. there have been so many traditions that have stopped at Habbox over the years, HxHD is one of the traditions that needs to be stopped.

I hate to say it, but most of the staff seem to be more interested in having power than HELPING people? I mean the genuine fact that has been picked up on this thread, you actually brought this up yourself, yu saqid you have helped 3 people today (unsure when that was posted), however three people? Out of the 15,000 odd people who log on during the day you have helped three people? I think that is pretty conclusive on who needs help in itself.

How about HxHD is scrapped, however a new department is made called HxLounge? Yes, I knw someone else came up with that name. People in this department would simply be assistant managers, managers and general managers, not only would this make sure rules are not too strict, but I think managers in every department should be more involved in the community, I for one don't care if you work in graphics, or if you work in rare values - you are still a manager at Habbox who should be heavily involved in communicating with the community - management (at whatever level) are figureheads at habbox, people respect you - so why on earth is this respect not USED?

Perhaps the longest serving HxHD staff could be kept in the department, and other HxHD staff offered a job elsewhere, but in all seriousness Habbox Help Desk is not needed - few people need help now! I don't think the staff area needs to be scrapped either - it can be for senior staff at habbox - as to be honest they should, just like managers, be involved with the community.

I know many HxHD staff won't like this idea, but I have a question for you; are you in it for power, or do you genuinely care about Habbox? Because if you do, you would at least accept that a trial would be no harm.

Cheers

[Dean]

I won't bother quoting posts, however, I do have some points etcetera.

For a start, David you need to let go of this whole "tradition" thing.. there have been so many traditions that have stopped at Habbox over the years, HxHD is one of the traditions that needs to be stopped.

I hate to say it, but most of the staff seem to be more interested in having power than HELPING people? I mean the genuine fact that has been picked up on this thread, you actually brought this up yourself, yu saqid you have helped 3 people today (unsure when that was posted), however three people? Out of the 15,000 odd people who log on during the day you have helped three people? I think that is pretty conclusive on who needs help in itself.

How about HxHD is scrapped, however a new department is made called HxLounge? Yes, I knw someone else came up with that name. People in this department would simply be assistant managers, managers and general managers, not only would this make sure rules are not too strict, but I think managers in every department should be more involved in the community, I for one don't care if you work in graphics, or if you work in rare values - you are still a manager at Habbox who should be heavily involved in communicating with the community - management (at whatever level) are figureheads at habbox, people respect you - so why on earth is this respect not USED?

Perhaps the longest serving HxHD staff could be kept in the department, and other HxHD staff offered a job elsewhere, but in all seriousness Habbox Help Desk is not needed - few people need help now! I don't think the staff area needs to be scrapped either - it can be for senior staff at habbox - as to be honest they should, just like managers, be involved with the community.

I know many HxHD staff won't like this idea, but I have a question for you; are you in it for power, or do you genuinely care about Habbox? Because if you do, you would at least accept that a trial would be no harm.

Cheers

So true. They should remove the role of super staff and just keep one basic role, which is normal Habbox Help Desk staff.

This would remove the ability for the power hungry ones. Like news for example, there's only ONE role. News reporter. Of course, there's management, but there's no need for SS.

Just give all the staff rights. Simple? SS gives staff a reason to try and get it, therefore creating power hungry users.

[wiktoria]

I do agree, most SS are just power hungry and they care about how high they.




Just give all the staff rights. Simple?
I agree with this I think you should just give all staff rights

[Alex3213]

It's quite a difficult one: I agree that there should only be one role. But what is complicated is that they will need to prove they are trustworthy for rights.

[Sharon]

I do third that, so what people can get a higher staff role :S You only get rights if you move up. It's annoying having someone banned some in and no SS bothered to come in yet theres a normal staff in there who has to go and get a SS.

[Dean]

I do third that, so what people can get a higher staff role :S You only get rights if you move up. It's annoying having someone banned some in and no SS bothered to come in yet theres a normal staff in there who has to go and get a SS.

Of course :)



It's quite a difficult one: I agree that there should only be one role. But what is complicated is that they will need to prove they are trustworthy for rights.

That's why you become a trialist first. A trialist doesn't get any permissions except the pass to the staff entrance. Then if you're worth it for the job, you get the role of Habbox Help Desk staff and rights. Simple.

[Richie]

I don't know about removing the super staff role, its good to know what people to trust with rights. However there is some super staff that need to be demoted. Also some people are still staff, they come in the desk never go behind the bar and are just afk all the time, some of them I don't even see helping users or when someone asks for help they just leave.

[AgnesIO]

I do agree, most SS are just power hungry and they care about how high they.


I agree with this I think you should just give all staff rights

I assume you mean all HxHD staff rights?


It's quite a difficult one: I agree that there should only be one role. But what is complicated is that they will need to prove they are trustworthy for rights.

Simple answer in my opinion would just give all managers and deputy managers at habbox rights in all 'main' official habbox rooms. Then if there is not a manager online most of the time, then you have to be asking - should they be manager?

[Mathew]

Simple answer in my opinion would just give all managers and deputy managers at habbox rights in all 'main' official habbox rooms. Then if there is not a manager online most of the time, then you have to be asking - should they be manager?

I agree with everything you've said in your posts other than this. I think someone such as Oli has a very difficult task as it is. He signed up in the first place to moderate a forum and now he's worked his way up to manage a whole forum, all on his own. He shouldn't have more work piled onto him like moderating a room on Habbo.

Hopefully if it was changed into a lounge there wouldn't be as many pathetic rules so it wouldn't really need moderating as much anyway. I would learn towards giving rights to friendly people who are active in the help desk as it is. People who know the difference between a joke and some real insults.

[AgnesIO]

I agree with everything you've said in your posts other than this. I think someone such as Oli has a very difficult task as it is. He signed up in the first place to moderate a forum and now he's worked his way up to manage a whole forum, all on his own. He shouldn't have more work piled onto him like moderating a room on Habbo.

Hopefully if it was changed into a lounge there wouldn't be as many pathetic rules so it wouldn't really need moderating as much anyway. I would learn towards giving rights to friendly people who are active in the help desk as it is. People who know the difference between a joke and some real insults.

I am referring more to the department managers, I, apon thought, don't think ALL normal staff should be abolished, but I would expect department managers to be showing their faces.

That wouldn't be a bad idea, perhaps give certain people 'Community Leaders'? There could be a group on habbo (for the badge) made by jin or someone and only community leaders are in it. They would have rights - if there were any prblems users could easily provide a screenshot - but Community Leaders would be a good idea in my opinion.

+Rep Mathew

[wiktoria]

I assume you mean all HxHD staff rights?


Yeah all HxHD staff

[Tintinnabulate]

The staff are useless. I go in, ask for help as if sometimes changed, I want to know about it. They sit there idle in the desk AFK. Its useless. It only irritates the person asking for help and makes them think Habbox is useless.

Strict rules mean some people break the rules just because they get a buzz over getting banned :rolleyes: lame and we all know who those people are.

If you are going to keep a help desk, keep staff who sit in the desk to help and know how to help and not blank people or are on AFK while at the desk. Otherwise turn it into a lounge.

[Grig]

I'm sure you can report those who do that to Roxy and co. or David and they will investigate. However, I do agree with this there are often staff being AFK and it is annoying because they are getting their logged hours by sitting there doing nothing at times.

Maybe a system where staff get points or something for every person they help, which would actually motivate them to help people. For example, take this case study, I used to come into the desk at 3 am UK time and there sometimes was an international staff member there. They would sit there doing nothing, not promoting it or anything yet still get credited for 'sitting' there. I think I'd like some praise for sitting in a Habbo room doing nothing. I think they should at least be advertising etc. and they should get points for doing it. This way we can ensure staff are putting in as much effort as possible, instead of sitting there at times blanking or AFKing not paying attention to their screens.

My 2 cents on the issue.


The staff are useless. I go in, ask for help as if sometimes changed, I want to know about it. They sit there idle in the desk AFK. Its useless. It only irritates the person asking for help and makes them think Habbox is useless.

Strict rules mean some people break the rules just because they get a buzz over getting banned :rolleyes: lame and we all know who those people are.

If you are going to keep a help desk, keep staff who sit in the desk to help and know how to help and not blank people or are on AFK while at the desk. Otherwise turn it into a lounge.

[Alex3213]

@HabbaJabba: 2 weeks tell you nothing about trust.

@Intel: Agree with Mathew. Although I am on a lot and I do show interest in Habbox, people like Oli should not have to or perhaps shouldn't even be allowed to moderate the room. Oli and Jess already manage sites, as it were and I don't agree with your comment. I know that managers should try to go on the client a bit to support Habbox but it shouldn't be something they need to.

[Mathew]

The thing that I find most odd is that you wouldn't get this kind of 11 page discussion on HFFM or CH.
I think on Habbox, there is a massive gap in the amount of respect shown to managers and the amount of respect shown to regular members. The managers on every other site are treated and spoken to exactly the same as the members; where here, we feel the need to show more respect to those in higher "ranks"
Habbox isn't a business, it's a site for a teen game - just remember that it isn't real life.

This is why on other sites, in the HFFM Lounge for example, there is no tosh about "oh god rites can onli go to staffz!!!!" they simply give them to the people who actually use the desk for it's primary purpose - to Lounge in.

Just an observation!

[HotelUser]

It's quite a difficult one: I agree that there should only be one role. But what is complicated is that they will need to prove they are trustworthy for rights.

That would be disastrous I'm afraid, because we do have to differentiate between who is trustworthy, smart and deserving of rights and who is not. If we make one mistake results could be disastrous.


I don't know about removing the super staff role, its good to know what people to trust with rights. However there is some super staff that need to be demoted. Also some people are still staff, they come in the desk never go behind the bar and are just afk all the time, some of them I don't even see helping users or when someone asks for help they just leave.

Drop me a PM, Richard. Explain in it who you think's been given a leash that's too long.



The staff are useless. I go in, ask for help as if sometimes changed, I want to know about it. They sit there idle in the desk AFK. Its useless. It only irritates the person asking for help and makes them think Habbox is useless.

Strict rules mean some people break the rules just because they get a buzz over getting banned :rolleyes: lame and we all know who those people are.

If you are going to keep a help desk, keep staff who sit in the desk to help and know how to help and not blank people or are on AFK while at the desk. Otherwise turn it into a lounge.

What's miraculous to me is how I only hear of these issues in threads such as this one. If you have such a genuine concern for the department then why wouldn't you of reported a staff issue, as opposed to waiting until it benefits your argument, without it benefiting the functionality of the department by reporting it properly. Quite curious.


The poll for this is 40 to 20. 60 people have voted in this poll and not all those 60 people use or have any intentions of using the Help desk. There are also several people who have voted and posted pro Lounge with an alternative motive (staff from other departments who want a lounge simply to obtain a bigger slice of pie, users with a grudge against our atrocious rule enforcement recently). Not close to half of HxHD's visitors will ever see this poll because so many restrict themselves to just playing the client (although Forum recruitment is rising significantly from Americans discovering Habbox through HxHD, I do believe). Those of you who genuinely think a Lounge room is the appropriate course, it's quite obvious who you are based on how you've carried yourself with abit more honesty and common sense throughout the thread :) and you've made some good points which will be considered and applied within the interworkings of the department such as emphasizing the importance of staff not afking in the room, being behind the bar, and last but certainly not least offering a fair and just standard of room moderation, with abit more common sense added to the equation.

I do not believe saying HFFM is a Lounge that is more popular than HxHD and then posting screenshots of HFFM being more popular than HxHD is valid justification for this idea simply because that statement is false. There are times of the day where HFFM is more popular yes, however there have been numerous instances since these threads creation where I have posted screenshots of HxHD prevailing over HFFM in terms of popularity (for instance....right now (http://img84.imageshack.us/img84/808/ss20100715104604.png)). It is unfair to say either room is more popular than the other, because both rooms are quite popular and seem to ding one another on the popular list throughout the day.

As far as our rules go we've already been more lenient yesterday and today, which should already help to play towards a more fair atmosphere in room for everyone. There is more to come on this too.

On this note, I have removed all HxHD room bans posted before yesterday, under the pretence that they may have been put in place due to unjust, or over the top expectations :)

[Nixt]

HxHD will not be turning into a lounge. HxHD will remain HxHD. We are reviewing the rules, we are reviewing how we deal with those who break them. Structurally, HxHD will remain the same.

[Catzsy]

I think there will always be room for a HXHD - I have often thought that it could be expanded to help members with problems such as viruses, being hacked etc. There used to be a really good one on there you could go to but I can't remember who did it and they had a weg page devoted to help too.

[Dean]

HxHD will not be turning into a lounge. HxHD will remain HxHD. We are reviewing the rules, we are reviewing how we deal with those who break them. Structurally, HxHD will remain the same.

Great, listen to the people then. We want a lounge, but you just don't listen.

[wiktoria]

41 people want a lounge. I think you should listen to the people that want a lounge instead of doing what you want.

[Dean]

41 people want a lounge. I think you should listen to the people that want a lounge instead of doing what you want.

AND if you dare say that this poll is not a real representation of what the people want, because HotelUser said something like "not everyone who visits HxHD knows about the forum or the poll", then you should create a more public and advertised poll to see what the public truly want.

I think it's bad that management get say over the people. It's our community?

[Alex3213]

I fail to see what getting rid of a feature, as it were, will in anyway improve the activity in the desk? Sure, it says "Help Desk" but the activity will likely stay in there, because everything else will be the same except for less help inside it.

[Calvin]

What do you mean by a lounge though? :S


Lounge, a public waiting area provided with seating.

[AgnesIO]

I fail to see what getting rid of a feature, as it were, will in anyway improve the activity in the desk? Sure, it says "Help Desk" but the activity will likely stay in there, because everything else will be the same except for less help inside it.

I think people's anger is more aimed t the fact the department has a fair few staff members, who do nothing and are there for one thing and on thing only. Power.

That problem has generated to the point - the staff aren't needed, so why have a help desk? They were '2006' era and hardly anybody uses them now.

[Alex3213]

What do you mean by a lounge though? :S

Which is exactly what the help desk except for you can mingle and be helped there.


I think people's anger is more aimed t the fact the department has a fair few staff members, who do nothing and are there for one thing and on thing only. Power.

That problem has generated to the point - the staff aren't needed, so why have a help desk? They were '2006' era and hardly anybody uses them now.

Even the desk is changed into the lounge staff will be needed to moderate the room for the same reasons I've stated that Management shouldn't need or have to.

[Calvin]

HxHD is a lounge, except it has a little area where staff can sit behind. And if you're saying staff are always inactive, PM HotelUser? And as Alex said, there will still be users needed to moderate the room even if they do change it into a lounge.

But as I said, what do you mean by a lounge, just change the name?

[AgnesIO]

Which is exactly what the help desk except for you can mingle and be helped there.



Even the desk is changed into the lounge staff will be needed to moderate the room for the same reasons I've stated that Management shouldn't need or have to.

DEPARTMENT (so let's not start talking about Oli who is not a department manager) imo should have rights in HxHD and be around there.

And HxHD staff are supposed to be able to 'help' people. The fact that many of the staff don't should mean they should be let off their jobs at habboxforum.

HxHD used to be needed. Not it isn't - HxHD staff are not needed. Don't worry though David - you could always be lounge manager or something ;)

Anyway I know it isn't being changed in to a lounge just giving my thoughts anyway :L

[Alex3213]

In my personal opinion Oli is a Department Manager as he is listed on the (Assistant) Department Managers list, and controls his staff. I do think if HxHD still is a Help Desk, help must come first. HxHD is still needed because there are still people who do come in: and if all the staff can go onto that safety aspect then it's needed even more. My thoughts also.

[Calvin]

TO EVERYONE WHO WANTS A LOUNGE:

What do you mean by a lounge? Remove the staff area, what?

[HotelUser]

In my personal opinion Oli is a Department Manager as he is listed on the (Assistant) Department Managers list, and controls his staff. I do think if HxHD still is a Help Desk, help must come first. HxHD is still needed because there are still people who do come in: and if all the staff can go onto that safety aspect then it's needed even more. My thoughts also.

As Oliver will tell you because it's no secret, he is a department manager, in the sense that the forum is a department and he manages it. He has no jurisdiction over any other Habbox departments, just like nobody else has jurisdiction over his department.


AND if you dare say that this poll is not a real representation of what the people want, because HotelUser said something like "not everyone who visits HxHD knows about the forum or the poll", then you should create a more public and advertised poll to see what the public truly want.

I think it's bad that management get say over the people. It's our community?

We're not listening to the people?

http://i27.tinypic.com/2i8akhd.png

It seems like the room's pretty popular right now. Perhaps we're not listening to the people you want us to listen to :P

[Alex3213]

As Oliver will tell you because it's no secret, he is a department manager, in the sense that the forum is a department and he manages it. He has no jurisdiction over any other Habbox departments, just like nobody else has jurisdiction over his department.

This is exactly what I was trying to get at!

[immense]

I said to myself I wouldn't get involved in this because people who have no idea i.e. Skizzling are replying pretending they've used HxHD for more than 6 months but whatever. It's a hard decision. I think it should stay as it is. HxHD is part of Habbox, it's part of Habbox's history - it has been there since 2004 or so and never 'died'. It has been up and down. I think the things you have to remember are:

1) It is busy at the moment and has shown no signs of declining in popularity... "don't fix what isn't broken" - cliche I know.

2) Forum users who don't use the Help Desk aren't representative of the HxHD users - most people that use HxHD won't reply here.

3) You can use HxHD as you want. I use it as a chill lounge, as do a lot of others. You don't have to require help to go in there and chat.

Keep it as it is.

[Calvin]

I said to myself I wouldn't get involved in this because people who have no idea i.e. Skizzling are replying pretending they've used HxHD for more than 6 months but whatever. It's a hard decision. I think it should stay as it is. HxHD is part of Habbox, it's part of Habbox's history - it has been there since 2004 or so and never 'died'. It has been up and down. I think the things you have to remember are:

1) It is busy at the moment and has shown no signs of declining in popularity... "don't fix what isn't broken" - cliche I know.

2) Forum users who don't use the Help Desk aren't representative of the HxHD users - most people that use HxHD won't reply here.

3) You can use HxHD as you want. I use it as a chill lounge, as do a lot of others. You don't have to require help to go in there and chat.

Keep it as it is.Please look at my joined date, if you could actually count then you would notice i've been here for 2 years.

[xxMATTGxx]

You can use the Help Desk how you want it. So if you want it to be a lounge room, then have it like a lounge room. If we said "Yes", not much would change. A name change? None/Small staff area? Less Rules? Most or nearly all want a lounge because you did not like how you were treated for breaking rules and also complained how the rules were strict compared to other fansite rooms. This is why HxHD is currently going through rule changes to make it more better and less strict for you.


Great, listen to the people then. We want a lounge, but you just don't listen.

We did listen and we thought otherwise. There is no actual reason to change it fully to a lounge with the reasons explained above and the reasons other members have also explained in this thread against it.

[Dean]

As Oliver will tell you because it's no secret, he is a department manager, in the sense that the forum is a department and he manages it. He has no jurisdiction over any other Habbox departments, just like nobody else has jurisdiction over his department.



We're not listening to the people?

http://i27.tinypic.com/2i8akhd.png

It seems like the room's pretty popular right now. Perhaps we're not listening to the people you want us to listen to :P

The screenshot is irrelevant.

[leer34$]

The screenshot is actually extremely relevant, it shows that we still get the same amount of people coming to HxHD without listening to others. Today at some point the HxHD got full; 25 people. I should of taken screenshot but forgot. :(

But I don't see the point in converting it to a lounge? Pretty much every room that have's chairs is a lounge, maybe alter the rules a little but not much.

[Dean]

The screenshot is actually extremely relevant, it shows that we still get the same amount of people coming to HxHD without listening to others. Today at some point the HxHD got full; 25 people. I should of taken screenshot but forgot. :(

But I don't see the point in converting it to a lounge? Pretty much every room that have's chairs is a lounge, maybe alter the rules a little but not much.

The Help Desk may be popular but how many of those people standing in the room actually need help or want to use it as a help desk?

[Alex3213]

The Help Desk may be popular but how many of those people standing in the room actually need help or want to use it as a help desk?

That's the point, the Help Desk is also to lounge in!

[HotelUser]

The Help Desk may be popular but how many of those people standing in the room actually need help or want to use it as a help desk?

Yesterday you asked me to post a screenshot when I was helping someone and at the SAME TIME as I was replying to you someone was asking for help. I posted a screenshot of not one but TWO people asking for help and you've completely ignored it. Now you're bringing up the same thing again.

Refer to my half a dozen various screenshots, please :P

[LuciieOx]

WOWWWW TWO WHOLE PEOPLE DAVID!? <3 (; idc if it''s still called hxhd, i just think that people get banned for stupid and even sometimes personal reasons. cough ^^. i think some staff think they are too amazing andd need to be controlled and taken down a peg or two. i thinkkk people get paranoid if they dont answer or if the staff arent behind the bar they dont know who to go to. Staff should only get rewarded or 'time' if theyre behind the deskk. I aalso think the rules should be lightened and just use the habbo way.
Overall, some staff demoted + Less Easily warned/bans (: x

[buttons]

idc if it''s still called hxhd, i just think that people get banned for stupid and even sometimes personal reasons.
i got warned today for doin a line of fishes after a lot of other people had done it lolll apparently flooding o.o
and yeh you get treated better/worse for who you are. they were ok with me until i said my forum name was buttons and i was attacked hahaha

[AlexOC]

Yeah make it a lounge yeh!

[Molly.22]

I don't mind what it turns to, either way I think it would be successful. I believe that there are a lot of people asking for help since the merge actually.

[Catzsy]

It's just a name!!!!! :D If it's popular what is the problem. Members can chill and habbos can get help if they want it with staff who are trained to do it. I bet lots of people wished their rooms were as popular.

[Becca]

Hffm fansite room looks a lot like a help desk to me the only difference is the name and the rules...
there's no rules so no-one wants to make trouble?

[Mathew]

there's no rules so no-one wants to make trouble?

Agreed here. The reason there is so many disruptions is because people retaliate to being warned.
If there were less rules, people would be able to say what they like and hence sort out arguments between them. It only gets heated because staff step in and try to sort it.. :rolleyes:

[Becca]

Agreed here. The reason there is so many disruptions is because people retaliate to being warned.
If there were less rules, people would be able to say what they like and hence sort out arguments between them. It only gets heated because staff step in and try to sort it.. :rolleyes:
the lounge is so good though at hffm, i've been there for a bit. everyone gets along and it's just funny instead of annoying.

[Dean]

Let's face it though, even if you do relax the rules a bit, it still won't cut it.

For example, me, I go to the help desk to break the rules because it gives me something to do.

In HFFM Lounge, I have no rules to break. Everyone gets along and no arguments are kicked up. It surprises me how HFFM Lounge runs so smoothly without rules? And, now David will most likely say that HxHD has a bigger history but it won't make a difference.

If you let the e-rebels get into their own little fights, go ahead.

I think they should scrap the HxHD rules and just abide by the Habbo Way, just empthasize that you should follow the Habbo Way. A mod will do something. They aren't paid to sit around all day (I got banned earlier for being sexually explicit so I know that they actually do, do their jobs).

[HotelUser]

Let's face it though, even if you do relax the rules a bit, it still won't cut it.

For example, me, I go to the help desk to break the rules because it gives me something to do.

In HFFM Lounge, I have no rules to break. Everyone gets along and no arguments are kicked up. It surprises me how HFFM Lounge runs so smoothly without rules? And, now David will most likely say that HxHD has a bigger history but it won't make a difference.

If you let the e-rebels get into their own little fights, go ahead.

I think they should scrap the HxHD rules and just abide by the Habbo Way, just empthasize that you should follow the Habbo Way. A mod will do something. They aren't paid to sit around all day (I got banned earlier for being sexually explicit so I know that they actually do, do their jobs).

HxHD is not being scrapped, because at the end of the day we are successful.

Having no moderation at all lets things like (http://davzy.com/screenshots/latest_Jul._15_22.12_DAVID-ACER_David_Pro-20100715-235214.png)this go on. And after about five minutes of listening to some of the more..erm..colourful users in the room the population sliced itself into a third and the room dwindled down.

We will enforce the Habbo Way.

We will also enforce common sense.

I quite agree with Immenseman's post here (save for what he said concerning Calvin. If he knew Calvin I somewhat doubt he'd of been so quick to pull the trigger).

[Grig]

As long as it's made to feel more relaxed and loungey I'm not too bothered. I just think some things there, such as the tougher rules don't make it feel like a lounge at all. Also I still think staff should step up their game in terms of not AFKing, and actually maybe promoting it. I already said my idea that staff should get points for the completion of various tasks such as a point for every person they help and a point for everyone they refer there etc. Every job requires that, it's not easy to moderate, not easy to do a planned radio show, not easy to do a structured quality news article. Some think that sitting there at times not saying anything take some effort, hopefully there could be more done for this to happen.

Sure, some of the staff do this and that's great, but some are not. I still think a system like that would be effective and would even create motivation. Well, at least this is what I'd do in your shoes!

[Richie]

I don't care if the desk stays, however David really needs to sort out some of his staff, loads of them including a few super staff I have never seen behind the desk helping users. The role of staff members on the forum & habbo needs to be relaxed, lets be honest the super staff are here to try to fault errors. They lurk through the forums trying to find posts that may be offensive, same applys with the staff on habbo, they look to fault people on anything they can.

I think the rules should always apply, however if a post / a person on habbo says something rude to someone they shouldn't be warned unless the person they are being rude to complains. 'Maybe they are scared to speak up and ask staff to tell the rude member to stop' - If anyone has a problem they can easily send David a pm likewise with the forum.

[Hecktix]

Following a chat with a member of General Management I have changed my view on this and I believe the problem is not that it's a Help Desk rather than a lounge but it is another problem, however I'm pretty sure all these problems will be under hand, as we have a very capable team of General Management.

HxHD should stay whilst it is still popular, should that stance change then perhaps it should change then, however for now this should be put to one side and the real issues should be focused on.

[Mark]

there's no rules so no-one wants to make trouble?

Problem solved with the rules being thought over...

[,elaboratedolls]

Should be made into a lounge and yeah like Dean said, should be like the welcome lounge. Yeah loads of people come into HxHD but on the rare occasion theres that one noob that comes for a question. So personally I think HxHD should have 2 levels, the main level should be a lounge, then the 2nd level a help desk? :/

[beth]

i totally agree!
i have seen people getting help, but 99.9% of the time it's the same old people having the same old conversations.

[Yupt]

Absolutely not.
If you do look, a lot of people do get helped each day, hence why it's got the trophys for best help desk awarded by Habbo staff! They wouldn't give it to us if they didn't provide help!

[AgnesIO]

Absolutely not.
If you do look, a lot of people do get helped each day, hence why it's got the trophys for best help desk awarded by Habbo staff! They wouldn't give it to us if they didn't provide help!

Isn't that by habbo's voting though?