hxhd

[immense]

basically i just went in there on an old unbanned account (woohoo) and this guy needed help so he asked and there SEVEN people behind the bar, they had to use the extra seats. they were all talking one another and lexilu and rnb.queen were doing the usual "lol we are naughty twins ;]" or something equally as ****. this guy kept asking for help and i was sat there not saying anything and he must have asked like 3/4 times and they were all talking but not one person helped him lol :S

so i said are any of you going to help him and got kicked so i go back in and get kicked again. in the mean time i see the guy saying hello....

happened approx 5mins ago

idk why matt banned me, i was given no warning and all i said was "not allowed an opinion then"

i've been using that room more than all of them combined and i always chill in there

****

[Tintinnabulate]

should have taken screenshots, staff are known for not helping users. i have complained about it twice before.

[Grig]

Yeh that's been a problem in the past too from what I saw, I saw one other person doing the same just earlier but I cba to make a complaint. I'm sure all that will be said is PM hoteluser or something.

[wixard]

don't really care bout people getting help, but why does rab have a year ban....
sort that out management
let jin own the room again

[Nemo]

Somewhat defeats the purpose of it really, should probably just rename it some varian of a chill lounge

[immense]

i take this post back i still like matt i decided

am not happy tho

[W00TZEH]

current habbox management is the worst in its history, in most departments

[immense]

i think hxhd management is awful, previous gms have tried so hard to keep certain members out of management and then just lol

[xxMATTGxx]

i take this post back i still like matt i decided

am not happy tho

Hey Jake,

Sorry that you are mad at you being banned from the room, I don't blame you. It seems I got told one thing but confusion and incorrect information made me realise the mistake that took place after I banned you. For what you said, you shouldn't of been banned for even if you did call Habbox a scam site. :P

I only ban people from the room who are on the banned list or obvious clones that are going to cause problems such as "HotelAbuser" and so on. I do admit this was a bad mistake and I do apologize for it. I'm now going to talk to HxHD because you weren't warned and wasn't even logged into the system.

[immense]

thnx

bet it was that rnb on orders from her bf

p.s. habbox is a scam site, everyone got viruses from it :l

[HotelUser]

thnx

bet it was that rnb on orders from her bf

p.s. habbox is a scam site, everyone got viruses from it :l

Her boyfriend was asleep - it's morning here. If staff weren't helping and you have a screenshot it will be addressed.


Somewhat defeats the purpose of it really, should probably just rename it some varian of a chill lounge

This has already been discussed and will not be happening, sorry :P

[lTraditional]

thnx

bet it was that rnb on orders from her bf

p.s. habbox is a scam site, everyone got viruses from it :l

Just to let you know, Habbox isn't a scam site and Habbox doesn't give out any viruses at all. It has been discussed previously as I can remember that some of the users who don't hav very good protection on there pc so they get hacked and get sent a virus link through PM. It is not Habboxs fault that some users click the link and get a virus and so on and so on. That is just a reminder btw!

Also, I have seen this happen before but I am sure now that you pointed it out that they will get it sorted!

[Inseriousity.]

Yeah, Jen mentioned this in the 'lounge or hxhd' thread months back and I agreed then and I agree now. You'd think if they were all logging hours spent in the desk (on that script thing) that they'd help when someone asked for it. :)

[HotelUser]

Yeah, Jen mentioned this in the 'lounge or hxhd' thread months back and I agreed then and I agree now. You'd think if they were all logging hours spent in the desk (on that script thing) that they'd help when someone asked for it. :)

We do help people when they ask for it. Keep in mind most all the staff in the room when this happened were trialists to the department!

[Inseriousity.]

You hired people who don't know how to say 'Yes, how may I help you?' If they didn't know the answer, fair enough but ignoring someone?

[HotelUser]

You hired people who don't know how to say 'Yes, how may I help you?' If they didn't know the answer, fair enough but ignoring someone?

We hired people who are still learning - I've just been told that the user in this situation was infact helped and even said thanks afterwards. Of course there's no way of knowing as to whether or not this is true unless someone's snagged a screenshot.

I'd also like to point out that we help most everyone who does want help, and the help asking percentage of our visitors is actually surprisingly larger than what you might expect. The other week we had a weekly staff task to help atleast five people. Every staffmember (14 at the time) completed the task that week. That means the minimum amount of Habbo users helped was 70:P

[Catzsy]

It was probably a set up anyway. :)

[Storking]

not happy about habbox managers slagging other fansites off

[Hecktix]

If staff members are lacking in knowledge perhaps do what I did when I was HxHD Manager and give them some re-cap sessions on safety informatione etc

[Catzsy]

not happy about habbox managers slagging other fansites off

But you are happy with other fansite owners saying Habbox is a scam site with viruses?

[HotelUser]

If staff members are lacking in knowledge perhaps do what I did when I was HxHD Manager and give them some re-cap sessions on safety informatione etc

That's not a bad idea at all, Oli! I was thinking maybe we could incorporate a Habbo knowledge base into the staffpanel and eventually get it onto Habbox.com when the next version comes out.

[Storking]

But you are happy with other fansite owners saying Habbox is a scam site with viruses?

What are people expected to think when they see announcements like this: http://www.habboxforum.com/showthread.php?t=660197
A lot of people are obviously going to jump to conclusions about the safety of habbox?

p.s don't infract me for going off topic pls *glares*

bumps my post


not happy about habbox managers slagging other fansites off

[FlyingJesus]

We hired people who are still learning

I would have thought replying to users who are asked for help would probably be something you probably shouldn't need to be taught to do if you've applied and been accepted for a job in a help desk.

[xxMATTGxx]

What are people expected to think when they see announcements like this: http://www.habboxforum.com/showthread.php?t=660197
A lot of people are obviously going to jump to conclusions about the safety of habbox?

p.s don't infract me for going off topic pls *glares*

bumps my post

I can see what you mean but we are also advising the members of Habbox encase this virus ever got onto their machines. It is a common virus and it was propping up with a number of uses using the Habbox websites but we have confirmed the virus is not anywhere on our website.

[HotelUser]

I would have thought replying to users who are asked for help would probably be something you probably shouldn't need to be taught to do if you've applied and been accepted for a job in a help desk.

For the most part they do, and we don't have a problem with their lack of knowledge limiting their abilities as a staffmember - it's mostly just carelessly AFKing without remembering now that they're staff - you're not allowed to do this. When we catch a staffmember who is AFK we do make the message very clear that it's not allowed or acceptable. What's unfortunate in this situation is that there's no screenshots to validate, or show, which members were AFK so there's not really any room to manoeuvre here, unfortunately :P

[Matthew]

staff members are afk lots of the time, i often ask a certain staff member for help if they look afk, and sometimes i havent got a reply for ages

[HotelUser]

staff members are afk lots of the time, i often ask a certain staff member for help if they look afk, and sometimes i havent got a reply for ages

I agree it's becoming too frequent for our liking. This is being addressed now :)

[chantellehugs]

22776
I think the problem is that because so many people are all typing at once, people who ask for help don't get noticed because their speech bubble goes up so quickly.
I watched the person highlighted in the screenshot come in and ask for help and she eventually left without being helped.

[Nixt]

not happy about habbox managers slagging other fansites off

Was dealt with.


What are people expected to think when they see announcements like this: http://www.habboxforum.com/showthread.php?t=660197
A lot of people are obviously going to jump to conclusions about the safety of habbox?


The announcement was made to explain to people the virus was not inherently part of Habbox and to advise people on some basic steps they could take to deal with it.

[Tintinnabulate]

David, your attitude stinks. How you are the manager is beyond me. When people see the way you speak, and see that you are a manager, they must get a very bad impression of Habbox.

Let me demonstrate. I will explain it first and then show the screenshots.

I walked in and said Hello to the staff. One out of seven said hello back.

I then asked a question.

no reply.
no reply.
no reply.
blanked.

Then Matt goes if anyone is going to answer me. David the manager replies "I saw it don't worry" AND STILL DOESN'T ANSWER IT.
If that doesn't make you hate him and think he is arrogant then then what will :S. If someone walks in and asks for help and his attitude it "lol I saw your question but I won't answer it" when the room name says HABBOX HELP DESK then HotelUser is giving a bad name to Habbox.

This isn't the first time. I have already provided management with screen shots of when I walked in, he was behind the desk and he blanked me. Rule is, if you are behind the desk, do not be afk. However, once management saw it, he goes "Oh I saw it, but I have other stuff to do than reply you know". THAT ATTITUDE STINKS and is a ridiculous excuse where he pretends he sees it and still refuses to reply.

Lastly, when I asked for -rep to be removed as it causes arguments, his first post in my thread was to cause an argument :S. This person does not deserve to even be staff.

http://i34.tinypic.com/ajqob9.jpg

http://i35.tinypic.com/2413v37.jpg




http://i36.tinypic.com/33p93qu.jpg

Image Updated by Bolt660 (Forum Super Moderator): New picture without swearing added on members request. Please do not post images which contain bad language or avoid the filter, thanks.

[HotelUser]

David, your attitude stinks. How you are the manager is beyond me. When people see the way you speak, and see that you are a manager, they must get a very bad impression of Habbox.

Let me demonstrate. I will explain it first and then show the screenshots.

I walked in and said Hello to the staff. One of them out of seven said hello back.

I then asked a question.

no reply.
no reply.
no reply.
blanked.

Then Matt goes if anyone is going to answer me. David the manager replies "I saw it don't worry" AND STILL DOESN'T ANSWER IT.
If that doesn't make you hate him and think he is arrogant then then what will :S. If someone walks in and asks for help and his attitude it "lol I saw your question but I won't answer it" when the room name says HABBOX HELP DESK then HotelUser is giving a bad name to Habbox.

This isn't the first time. I have already provided management with screen shots of when I walked in, he was behind the desk and he blanked me. Rule is, if you are behind the desk, do not be afk. However, once management saw it, he goes "Oh I saw it, but I have other stuff to do than reply you know". THAT ATTITUDE STINKS and is a ridiculous excuse where he pretends he sees it and still refuses to reply.

Lastly, when I asked for -rep to be removed as it causes arguments, his first post in my thread was to cause an argument :S. This person does not deserve to even be staff.

*REMOVED*

http://i35.tinypic.com/2413v37.jpg

http://i36.tinypic.com/33p93qu.jpg

I wasn't ignoring you, Phil answered your question before I did, Saurav. Your question at the very least today was answered :)

[Tintinnabulate]

I wasn't ignoring you, Phil answered your question before I did, Saurav. Your question at the very least today was answered :)

You saw it well before is what you said but still didnt answer.

In my previous complaint to the GM, you were behind the desk and fully blanked me when I spoke to you, and said "I was too busy to reply" or something :S.

Please don't like. We aren't thick.

[HotelUser]

You saw it well before is what you said but still didnt answer.

In my previous complaint to the GM, you were behind the desk and fully blanked me when I spoke to you, and said "I was too busy to reply" or something :S.

Please don't like. We aren't thick.


In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

[Hecktix]

In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

It's outrageous it took the General Manager to pass a comment before someones question was answered, tbh.

[Inseriousity.]

In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

tbf to saurav, the way you said 'I saw it Matt' did make it sound like you saw it and ignored it, perhaps some better wording is required :P

[Matthew]

david;
if you didnt see the comment straight away then you were obviously doing something else (i.e you didnt see it because you werent there to notice it)

in which case, you were AFK, on a BRB or were just not looking at the habbo screen at all.

How can you expect others to abide by the 'dont AFK' rule, when the manager himself cant?

[Shar]

It's outrageous it took the General Manager to pass a comment before someones question was answered, tbh.
And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

[HotelUser]

It's outrageous it took the General Manager to pass a comment before someones question was answered, tbh.

Yes, and believe me when I say we're addressing the situation concerning questions going unanswered or a long delay between question and answer.



And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

So far so good :)

[Hecktix]

And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

Since then, I swear it wasn't too long ago Shar, lol.


Yes, and believe me when I say we're addressing the situation concerning questions going unanswered or a long delay between question and answer.




So far so good :)

Oh I do believe you when you say you are looking into it David I'm just not sure if you will find a way to sort it out.

[HotelUser]

Since then, I swear it wasn't too long ago Shar, lol.



Oh I do believe you when you say you are looking into it David I'm just not sure if you will find a way to sort it out.

Oli, if you think I'm incapable in that regard surly you should be expressing your concerns directly towards Matt, Garion or Jin. I am trying my best to deal with the situation and I am quite confident that there's going to be an evident improvement :P

[Shar]

Since then, I swear it wasn't too long ago Shar, lol.



Oh I do believe you when you say you are looking into it David I'm just not sure if you will find a way to sort it out.
It's been quite some time since then. Any how, everyone knows the procedure. If you catch HxHD staff inactive PM HotelUser and RNB.Queen with proof (screenshots) and we will deal with it. However, if it's HxHD management themselves being inactive, drop a PM to Nixt and in that case he will deal with it.

[xxMATTGxx]

I do admit it was shocking that no one listened to him in the first place but carried on talking about some other business. They should keep a look out for anyone asking questions and try their best to help them. It is a problem and I do know HxHD Management are trying to sort it, trust me I've seen the thread.

I even asked on skype in regards of the question, but I won't go there! :P

[immense]

well the manager got a telling of so i'm happy ;-) and lmao at catzsy trying to get my attention again

[Hecktix]

Oli, if you think I'm incapable in that regard surly you should be expressing your concerns directly towards Matt, Garion or Jin. I am trying my best to deal with the situation and I am quite confident that there's going to be an evident improvement :P

I didn't say you were incapable I'm merely expressing that with the way it is at the moment it's gonna be a hard thing to do, staff seem to go in there with a priority of socialising and I think you're gonna find that hard to change

[immense]

glad we all agree a new capable manager is needed

[HotelUser]

I didn't say you were incapable I'm merely expressing that with the way it is at the moment it's gonna be a hard thing to do, staff seem to go in there with a priority of socialising and I think you're gonna find that hard to change

The mere fact that staff are now socializing more in the room is an improvement in that regard compared to the lack of communication between visitors and staffmembers we used to face. I remember in years past especially, an anti-social staffmember problem was certainly prevalent.

That being said, staff socializing has somewhat consumed priority over helping users, hasn't it? I don't think fixing it's necessarily going to be as difficult as you're portraying it to be--it's just something that's going to be tricky to fix over night.

[Tintinnabulate]

In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

No, you said you saw it when I asked it. No one replied for ages till the GM pointed it out, and you just said "I saw it (but cba answering it)".
Your argument is flawed.


And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

Its been 1-2 hours...

[Grig]

The mere fact that staff are now socializing more in the room is an improvement in that regard compared to the lack of communication between visitors and staffmembers we used to face. I remember in years past especially, an anti-social staffmember problem was certainly prevalent.

That being said, staff socializing has somewhat consumed priority over helping users, hasn't it? I don't think fixing it's necessarily going to be as difficult as you're portraying it to be--it's just something that's going to be tricky to fix over night.

Yes, this is true. HOWEVER, I don't think anyone was saying socialising was a problem as long as the person is helped effectively, which didn't seem to be the case. Glad this issue has been looked into and it'll give Habbox a worser image if we are unable to respond to help in an effective and professional manner, that has been the case in years past.

[Richie]

don't really care bout people getting help, but why does rab have a year ban....
sort that out management
let jin own the room again

Pretty sure they said less than a year ago that long bans wouldn't happen, it was like a week max or something.

[Alex3213]

I'm going to take something a step further here. Sometimes I feel that public is "second best". I'm not going into it but this morning no one answered a question and there were about 4 people who came and quite simply left because they did not get an answer for the exception of the fourth, and in my honest opinion, the only reason they stayed for a bit longer was because I did try to help out and see what was wrong. This situation was repeated later this afternoon in the sense that it took ages for members of staff to even respond.

So what does this all mean? More discussion within the community. I'm going to be honest and say that I really don't want to hear that someone's pixel is looking mighty fine, I'd much rather see the staff discussing and talking with other Habbos. Take this afternoon for example: a lass from Norway came in earlier, I think one member of staff talked to her and answered her with a one worded answer. She also just wanted to talk and I did start talking to her for a bit and so did a few other members of the community. Staff should be doing this also, OK so staff should be allowed to talk. I personally think that a group of 5 talking is better than just X and Y (no, not like that...).

I'm not going to change my opinion on this matter because some people feel like when I write something strongly I'm just a "pushover" because some people can win me over with what they have said, the only reason for this is because, they're right. This, however, I have felt ever so strongly about for the past 3 weeks, if not longer, and something needs to be done, drastically- not just a reminder (not saying that's what is happening) to be honest.

[Catzsy]

well the manager got a telling of so i'm happy ;-) and lmao at catzsy trying to get my attention again

No soz. It would not be the first times that 'situations' have been engineered via the msn gossip machine and I don't suppose it will be the last.


glad we all agree a new capable manager is needed

Who exactly is 'we'? Dave has worked tirelessly at HXHD for years and I am sure he will be there for a good deal longer.

[Nalfar]

I am sure he will be there for a good deal longer.
I sincerely hope not. For the good of HxHD.

[Tintinnabulate]

I sincerely hope not. For the good of HxHD.

I agree. We need a new manager.

[Catzsy]

I sincerely hope not. For the good of HxHD.

Is this your first account? If it is I am not sure if you actually realise how much dedication and hard work he has put into Habbox over the years. One thing happens, which again was probably engineered, and then a shout for 'off with his head' is made. Rediculous.

[xxMATTGxx]

This is thread is not about whether we should get rid of the current Management and replace them. That won't be happening and that will only happen if they either resign or get fired for whatever reason.

I believe this thread will just stick on that topic about replacing David/Shar and for that reason, thread closed.