hxhd

[scottish]

theres like what, 20 hxhd staff, atm there is 17 people in the room, not one hxhd staff member at 10PM... lol

time to fire some staff and hire active peepz

[Phil]

I can't speak for myself because I haven't been there all day as I have been out. But I'm sure there have been staff members in there all day! Staff members need a break. Individually we try and do as much as we can to make sure the Habbox Help Desk is running smoothly, some of us may even have other duties in other departments in Habbox which they also have to attend to.

[Alex3213]

Don't knitpick, I've been in a lot today and 99% of the time there are staff in there, staff area or not.

[scottish]

not knitpicking w/e the **** thats meant to mean :S

no 60 yr olds expressions pls alex

anyways not doin that im highlighting an issue

[Alex3213]

Yeah, so there are no staff in for a few minutes. Big deal. A few minutes before I left there were so I see no reason why to make such a thread.

[Nixt]

There are staff in there almost all of the time, as you well know. Unfortunately there are situations where no one is about, it doesn't happen often but it is inevitable. Like sometimes, on rare occasions, there are no Moderators online on the forum. It's not a big problem. It really isn't an issue. The RN system clearly tells us staff are active.

[scottish]

I'm hardly looking in hxhd event minute...

I randomly go into hxhd and see no staff, 5 minutes later no staff

I don't take screenshots every 1 minute comparing the situation of staff to the minute before it and upon realising there is no staff for one minuite report it..............

I randomly go into the help desk **** knows how long no staff member was in i'm not some kind of magician to teleport into the past to see if a staff member left the minute before....

God it's so hard not to be rude on this forum sometimes..

[Alex3213]

So you do it in the Help desk. I hardly think calling me a "stupid ******* ****" is going to resolve the situation tbh.

My point being is that you're in a lot, you see staff in a lot. You're taking one situation and exaggerating it bigger than it is.

[Lindsey]

I'm hardly looking in hxhd event minute...

I randomly go into hxhd and see no staff, 5 minutes later no staff

I don't take screenshots every 1 minute comparing the situation of staff to the minute before it and upon realising there is no staff for one minuite report it..............

I randomly go into the help desk **** knows how long no staff member was in i'm not some kind of magician to teleport into the past to see if a staff member left the minute before....

God it's so hard not to be rude on this forum sometimes..

So you go into the HxHD to Troll? & you Go into there to start stuff? To see when staff isn't there? why ? .

[scottish]

What the **** are you talking about Lindsey :S

I go into HxHD, i see no staff, i wait, i see no staff 5 minutes later, i simply assume there was no staff prior to me entering the room, hence i make this thread saying its unacceptable no staff are in there during a busy period....

What is actually hard to understand about that, i don't know...

So **** knows what your chatting **** about :S


And alex last time i checked prior to being in there today i haven't been in since wed morning, and even today when i go in the room 90% of the time within a minute im AFK again so.. clearly alot :S

[Kyle]

i ask for help and about 13 staff ask WHAT DO U NEED all at once its terrible fire every1

[Lindsey]

What the **** are you talking about Lindsey :S

I go into HxHD, i see no staff, i wait, i see no staff 5 minutes later, i simply assume there was no staff prior to me entering the room, hence i make this thread saying its unacceptable no staff are in there during a busy period....

What is actually hard to understand about that, i don't know...

So **** knows what your chatting **** about :S


And alex last time i checked prior to being in there today i haven't been in since wed morning, and even today when i go in the room 90% of the time within a minute im AFK again so.. clearly alot :S

You seem like you want an encore when you enter the room? like WOOO, Scott. yeah,

Ahh it is acceptable for staff to have lives? We don't have to be in there all the time? like Garion said, there is a RN system, and we know who's active and in the hxhd at the time.

[Alex3213]

What the **** are you talking about Lindsey :S

I go into HxHD, i see no staff, i wait, i see no staff 5 minutes later, i simply assume there was no staff prior to me entering the room, hence i make this thread saying its unacceptable no staff are in there during a busy period....

What is actually hard to understand about that, i don't know...

So **** knows what your chatting **** about :S


And alex last time i checked prior to being in there today i haven't been in since wed morning, and even today when i go in the room 90% of the time within a minute im AFK again so.. clearly alot :S

I appreciate you haven't been in recently, but let's just go back a week.

[scottish]

You seem like you want an encore when you enter the room? like WOOO, Scott. yeah,

Ahh it is acceptable for staff to have lives? We don't have to be in there all the time? like Garion said, there is a RN system, and we know who's active and in the hxhd at the time.

Do you even read threads before replying

I said there TWENTY, yes, 20, staff yet not ONE is active when the ROOM is BUSY

I'm not going to reply to any other .... posts like this as i'll end up getting 2 day ban for being rude.


I appreciate you haven't been in recently, but let's just go back a week.

last time i checked trialists werent hired over a week ago so...

[Phil]

They received their perms last Sunday.

[Alex3213]

Do you even read threads before replying

I said there TWENTY, yes, 20, staff yet not ONE is active when the ROOM is BUSY

I'm not going to reply to any other .... posts like this as i'll end up getting 2 day ban for being rude.



last time i checked trialists werent hired over a week ago so...


Trialists have absoloutely nothing at the matter. In actual fact 1 week ago and you were there, staff were there 99% of the time. This means that now there's even more staff there's less reason for this. 5 minutes? Big deal, I think you should also note how staff are now on more times of the day. A few weeks ago I wouldn't have seen staff in the early morning, now I am. There's more pros than cons, you're just picking out the bad parts. Balance it out.

P.S. thanks phil, that's 6 days ago where you were here, staff were here a lot.

[Lindsey]

Do you even read threads before replying

I said there TWENTY, yes, 20, staff yet not ONE is active when the ROOM is BUSY

I'm not going to reply to any other .... posts like this as i'll end up getting 2 day ban for being rude.



last time i checked trialists werent hired over a week ago so...

I don't understand why you have a problem with me Scott.
But not all staff are online at the time?,
Are you gonna complain because people are not by the computer? Or outside? , I honestly think this thread is useless, and just causing arguments.

[Inseriousity.]

You're clutching at straws scott. If you want a real issue to complain about, look harder, I'm sure you'll find something (no department is perfect ofc) :D

[scottish]

Trialists have absoloutely nothing at the matter. In actual fact 1 week ago and you were there, staff were there 99% of the time. This means that now there's even more staff there's less reason for this. 5 minutes? Big deal, I think you should also note how staff are now on more times of the day. A few weeks ago I wouldn't have seen staff in the early morning, now I am. There's more pros than cons, you're just picking out the bad parts. Balance it out.

P.S. thanks phil, that's 6 days ago where you were here, staff were here a lot.

Erm, do you read? :S

Trialists have a huge effect on the matter as theres like EIGHT more staff............................................. ....................

And if again you could actually read the posts i said i simply ASSUMED (take to be the case or to be true; accept without verification or proof; "I assume his train was late" ) there was no staff PRIOR (anterior: earlier in time) to me entering the room, obviously i was not there PRIOR (anterior: earlier in time) to me entering the room of i would not have had to ASSUME (take to be the case or to be true; accept without verification or proof; "I assume his train was late") such information...

And for the last 2 weeks or so i've hardly been active so again your statement (a message that is stated or declared; a communication (oral or written) setting forth particulars or facts etc; "according to his statement he was in London on that day") is incorrect


I don't understand why you have a problem with me Scott.
But not all staff are online at the time?,
Are you gonna complain because people are not by the computer? Or outside? , I honestly think this thread is useless, and just causing arguments.

The only reason ANY argument started in this thread is because people like you, who fail to read any post on it and reply with something that is completely unrelated.

This is the habbox FEEDBACK (response to an inquiry or experiment) this thread is stating my OPINION (a personal belief or judgment that is not founded on proof or certainty; "my opinion differs from yours"; "I am not of your persuasion"; "what are your thoughts on Haiti?") that the help desk should have some mother******* staff in it when theres 20 people in the room and there is 20 staff, yet not one is active enough which shows a PROBLEM (a state of difficulty that needs to be resolved; "she and her husband are having problems"; "it is always a job to contact him"; "urban problems such as traffic congestion and smog" )

[xxMATTGxx]

You're clutching at straws scott. If you want a real issue to complain about, look harder, I'm sure you'll find something (no department is perfect ofc) :D

I have to agree with this Mike, no one is perfect, no manager is, no department is. Staff may look low in the room from time to time but staff are generally in the room throughout different times of the day.

[Shar]

Making an exception from today - Saturday - in the Weekend - when most people are usually busy, or out in real life - staff have been very active, and there has been at least one staff member in the room there to help. Staff have been very active today, on average, and as it is night, many UK staff are offline. Furthermore, it is summer break, many staff are on holiday which may be a reason as to why not many staff are active.
I'll repeat what Matt Garner just said: at times it HxHD may look low on staff, but there are always a few from time to time throughout the day.
If you have a complaint against staff for not helping > Habboxforum.com > PM > Nixt > Send your complaint.

[Lindsey]

No department is perfect? Staff might have been busy doing things. And if they are in the HxHD they would be inactive, which would cause more problems?

[Storking]

it's usually always got staff in it anyway

[Jamiie]

Im Sorry Scott but you are in that room quite alot of the time and you know for a fact that there is staff
Behind that bar 95% Of The Time And You Just Enjoy picking at when there isn't staff
Im sure there was no body in there asking for help so whats the problem?

[scottish]

can a mod or somit pls close this thread

im SOOOOOOOOOOOOOOOOOOOOOO tempted to be rude at some of these people but i dont wna coz ill get banned :/

@ all of u see u in hxhd lol...

not replyin agen to prevent my ban

[Jorc]

Most of the staff are from UK lol. They should hire more people from other countries to expand it. The time difference from where I am is big I mean 6 PM compared to 10 is a good amount. Time to open them up for other countries.

[Jamiie]

Most of the staff are from UK lol. They should hire more people from other countries to expand it. The time difference from where I am is big I mean 6 PM compared to 10 is a good amount. Time to open them up for other countries.

Other countries can apply or do you mean look for people from other countries only ? :]

[HotelUser]

Most of the staff are from UK lol. They should hire more people from other countries to expand it. The time difference from where I am is big I mean 6 PM compared to 10 is a good amount. Time to open them up for other countries.

I'm a male Canadian outcast!

We have three North American staff and that's plenty in the summer at least. With not many applying there's not much I can do other than try and get a higher following from the North American Habbo population which is something all of Habbox is trying to do. Ideally I'd like around 5 North American staff throughout the school year so keep your eyes pealed for that!

There is a time difference of atleast 4 hours - NOT 6 :P

[Josh]

I'm a male Canadian outcast!

We have three North American staff and that's plenty in the summer at least. With not many applying there's not much I can do other than try and get a higher following from the North American Habbo population which is something all of Habbox is trying to do. Ideally I'd like around 5 North American staff throughout the school year so keep your eyes pealed for that!

There is a time difference of atleast 4 hours - NOT 6 :P

Where are your Aussie Staff? Yeah... exactly, early early in the morning the desk is unmanned until I log on.

I don't think the problem is the lack of staff being in there, I think it is the staff's in-capabilities of helping. Last Monday, after someone asked why they can't change on the forums their, TWO staff that I won't mention suggested he PM Oli on the forums. I had to step in and answer him myself.

So as I said, it's not the lack of staff showing up ye.

[Calvin]

And everyone moans that Habbox is run like a business.. :rolleyes:

[Jorc]

I'm a male Canadian outcast!

We have three North American staff and that's plenty in the summer at least. With not many applying there's not much I can do other than try and get a higher following from the North American Habbo population which is something all of Habbox is trying to do. Ideally I'd like around 5 North American staff throughout the school year so keep your eyes pealed for that!

There is a time difference of atleast 4 hours - NOT 6 :P

That's good. There is a bigger time difference depending on where you are in America. EST is 4 hours PST is more. I've noticed a lot of sites from uk are still really based around uk but that's not their fault it's every other country not joining in. Oh and the time I gave was just an example. Hopefully when apps open I'll still be around haha. :) it'd be nice to see the place as full as it is during the day at night as well, and even more awesome over night with au and sg.

[AgnesIO]

I don't think it i very fair to complain how HxHD staff not being in the held desk 24/7?

I think staff being in the help desk at all is something! Remember if there are 20 help desk staff, I think expecting them to be in he held desk helping people for OVER 1 hour a day is pushing it (yes 24 hours in a day, only 20 help desk staff. 4 of which are in a totally different timezones (maybe even more!)

[Richie]

who the **** is dishing out +reps like they're sweets, but yeah most of the time when I go in there is staff likewise sometimes I go in and theres no staff.

[HotelUser]

I don't think it i very fair to complain how HxHD staff not being in the held desk 24/7?

I think staff being in the help desk at all is something! Remember if there are 20 help desk staff, I think expecting them to be in he held desk helping people for OVER 1 hour a day is pushing it (yes 24 hours in a day, only 20 help desk staff. 4 of which are in a totally different timezones (maybe even more!)

Bingo! Just several weeks ago the time to hit for a passing grade was ten hours which would give staff a 5/10 on their weekly report. Management have reduced this significantly and it is justified, because we do have a significantly higher stafflimit since the bar was raised so high!



Where are your Aussie Staff? Yeah... exactly, early early in the morning the desk is unmanned until I log on.

I don't think the problem is the lack of staff being in there, I think it is the staff's in-capabilities of helping. Last Monday, after someone asked why they can't change on the forums their, TWO staff that I won't mention suggested he PM Oli on the forums. I had to step in and answer him myself.

So as I said, it's not the lack of staff showing up ye.

We have no Australian staff! I don't think there were any applications we could pass from Australia unfortunately.

As far as incapability of helping users goes that seems to be relative to the times. One way I hope to combat this is to code in a knowledge base into our staff tool so staff have an aid when it comes to answering questions they don't know. We're also now putting more emphasis on making sure questions get seen and addressed. I think when we switched to the big room it was throwing quite a zinger at our staff as the conversation in the room now seems to fly by very quickly. I'm hoping that our next layout will be in a smaller room which I think should really help in this regard!



That's good. There is a bigger time difference depending on where you are in America. EST is 4 hours PST is more. I've noticed a lot of sites from uk are still really based around uk but that's not their fault it's every other country not joining in. Oh and the time I gave was just an example. Hopefully when apps open I'll still be around haha. :) it'd be nice to see the place as full as it is during the day at night as well, and even more awesome over night with au and sg.

Actually Eastern Time has a England offset of five hours. Atlantic time has the four hour offset :P

[Jorc]

Actually Eastern Time has a England offset of five hours. Atlantic time has the four hour offset :P

I dunno but I do know england is 6 hours ahead of me :P

I do have to admit, hxhd has been very successful by the way. Isn't it the only help center now?

[Yupt]

To be fair to hxhd, the majority of the time throughout the day there's people behind the desk. You can expect someone to be there every second of the day, it's a volunteer run job.

[Mathew]

I don't think the problem is the lack of staff being in there, I think it is the staff's in-capabilities of helping. Last Monday, after someone asked why they can't change on the forums their, TWO staff that I won't mention suggested he PM Oli on the forums. I had to step in and answer him myself.
"How much is <furni> worth?" - Check Habbox.com Values
"How do I do <something forum related?" - Ask on HabboxForum
"Why isn't my radio working?" - PM ,Jess,

A lot of questions asked are simply being forwarded to people because the staff don't want to answer. As I say, HxHD is a chore for some people these days.. :rolleyes:


who the **** is dishing out +reps like they're sweets
I noticed this lol


I dunno but I do know england is 6 hours ahead of me :P
I'm on holiday in Florida for the month and I can safely say England is 5 hours ahead.. :P

[Jorc]

I'm on holiday in Florida for the month and I can safely say England is 5 hours ahead.. :P

Isn't england BST?

[Alex3213]

"How much is <furni> worth?" - Check Habbox.com Values
"How do I do <something forum related?" - Ask on HabboxForum
"Why isn't my radio working?" - PM ,Jess,

A lot of questions asked are simply being forwarded to people because the staff don't want to answer. As I say, HxHD is a chore for some people these days.. :rolleyes:


I noticed this lol


I'm on holiday in Florida for the month and I can safely say England is 5 hours ahead.. :P

Tbh there's a Rare Values Desk for this one especially and if RV Staff are in there often (which they aren't 90% of the time unfortunately) then that shouldn't be a problem at all for HxHD Staff as it isn't there area of expertees.

[Mathew]

Isn't england BST?
Yes and for a couple of weeks per year England is only 4 hours in front.. but then it goes back to 5 hours when you change your clocks :)


Tbh there's a Rare Values Desk for this one especially and if RV Staff are in there often (which they aren't 90% of the time unfortunately) then that shouldn't be a problem at all for HxHD Staff as it isn't there area of expertees.
Typing a rare name into the box and hitting enter isn't an area of expertees for HxHD Staff? If they can't manage that then they shouldn't be on the computer! :P

[Phil]

"How much is <furni> worth?" - Check Habbox.com Values
"How do I do <something forum related?" - Ask on HabboxForum
"Why isn't my radio working?" - PM ,Jess,

A lot of questions asked are simply being forwarded to people because the staff don't want to answer. As I say, HxHD is a chore for some people these days.. :rolleyes:


The only time I redirect somewhere to anywhere is if someone wants to complain about a staff member and I tell them to PM Nixt. If someone asks a value they will often go to habbox.com and tell them the value and then tell them to refer to habbox.com in the future. I've never once see someone in the Help Desk saying there's problems with the radio and the answer they get is "PM ,Jess,".

[HotelUser]

Tbh there's a Rare Values Desk for this one especially and if RV Staff are in there often (which they aren't 90% of the time unfortunately) then that shouldn't be a problem at all for HxHD Staff as it isn't there area of expertees.

Personally I hope no help desk staff are opting out of giving rare value inquiring users a run around telling them to check the website. Unless, HxRV management wishes for us to do so in order to promote use of our website. I will talk to Dan squared about the game plan here.


Isn't england BST?

At the moment England is on BST, yes, and Mathew is correct. Florida is EST and is -5 BST.

[Jorc]

At the moment England is on BST, yes, and Mathew is correct. Florida is EST and is -5 BST.

Clearly I can not count :) I'm pretty sure with daylight savings right now its 6. But I'll go with 5.

[Mathew]

I've never once see someone in the Help Desk saying there's problems with the radio and the answer they get is "PM ,Jess,".
HxHD Staff always attempt to answer it but sadly they don't know technical stuff like they once did. They're told to PM Jess or post in the HabboxLive section... :P


Personally I hope no help desk staff are opting out of giving rare value inquiring users a run around telling them to check the website. Unless, HxRV management wishes for us to do so in order to promote use of our website. I will talk to Dan squared about the game plan here.
Better be on the look out then cuz' it happens a lot.... :P I'm just saying if I wanted to know the value of a blue fan, I'd rather be told it's price than directed to a site :S it is a help desk after all!


Mathew is correct.
Nice of you to finally admit it ;) Hehe.

[beth]

i've seen tonnes of rv questions being referred to habbox.com.

j/s: hire me xoxox

[Shar]

i've seen tonnes of rv questions being referred to habbox.com.

j/s: hire me xoxox
Not all staff know rare values inside out, I myself am not a regular trader, however we're all willing to look up values for people when they ask. We usually direct them to habbox.com in order to promote habbox and the rare values department.

[scottish]

but when someone comes into hxhd and asks how much is ____

they don't expect to go through a full website to see '10creds'

it's ok to tell them price THEN say look on habbox for more rare values or semi-up to date or something

but just saying hx.com 4 rvs m8 isnt gd enough

[HotelUser]

Perhaps I should look into making sure habbox.com/rares works, then we could say something like, "Thrones are worth 1000C on habbox.com/rares". I can append this to our handbook when I am home :)

[Blob]

Perhaps I should look into making sure habbox.com/rares works, then we could say something like, "Thrones are worth 1000C on habbox.com/rares". I can append this to our handbook when I am home :)

Or use the popup version of the rares to find the value and just say Habbox.com

[HotelUser]

Or use the popup version of the rares to find the value and just say Habbox.com

Oh. I was thinking having a quick short link right to the meat of the department might be a good idea as we want to keep instructions simple. I suppose we could say, "according to habbox.com a throne is worth X" so long as the rare values are clearly visible within our homepage :P

[Blob]

Oh. I was thinking having a quick short link right to the meat of the department might be a good idea as we want to keep instructions simple. I suppose we could say, "according to habbox.com a throne is worth X" so long as the rare values are clearly visible within our homepage :P

I should be redoing the rare values panel later on this week so the search function is being improved on so they can use that :)

[HotelUser]

I should be redoing the rare values panel later on this week so the search function is being improved on so they can use that :)

Oh - of course they can use that, but what I meant was when we're telling a user in the room a rarevalue we should say, "It's worth X credits according to Habbox.com/rares"

[Griz]

hire me as a english dj *+*+*+*+
please ):

Edited by Nicola (Forum Super Moderator): Please do not post off topic.

[Blob]

Oh - of course they can use that, but what I meant was when we're telling a user in the room a rarevalue we should say, "It's worth X credits according to Habbox.com/rares"

Could setup that up as a shortlink to the new rare values page thats coming :)

Or could do something like Habbox.com/Rares/Club_sofa

But that might confuse them :P

[HotelUser]

Could setup that up as a shortlink to the new rare values page thats coming :)

Or could do something like Habbox.com/Rares/Club_sofa

But that might confuse them :P

Javascript url trick, Ryan. Lets discuss this privately :)

[Yupt]

I think applications can be misleading to the actual standard of staff. I think hirings to HxHD should be done completely on recommendations i.e by spotting people in the desk who are there regularly helping out.

[HotelUser]

I think applications can be misleading to the actual standard of staff. I think hirings to HxHD should be done completely on recommendations i.e by spotting people in the desk who are there regularly helping out.

I think there's certainly a lot of truth to that. I'd much rather find staffmembers via recommendations although there are times when the well runs dry, especially when we need to hire six, seven or even eight staff at a time. Applications take care of this because we can reach out to a larger audience.

One way to improve upon the standards of the trialists chosen is to hold interviews preceding us determining who goes on trial which does help in one regard when we recruit through applications.

That all being said, however, I wish relying on recommendations alone was possible all the time anyway because it's nice to see visitors in the room with such enthusiasm willing to put in the extra effort when they're not even a staffmember too :)

[nvrspk4]

Scott, you didn't help your case by being completely abrupt and sounding like you were tearing people down :P Though I'm surprised at how quickly people jumped down his throat - obviously its felt that what he said was unjustified but perhaps doing it civilly might be better. Although I know from firsthand experience sometimes it can get to be too much so perhaps I've just missed previous times.

Anyway, from what I see apparently attendance isn't too bad...but knowledge may be. Can I suggest that potential candidates are interviewed before being hired? Maybe this was suggested I stopped reading after page 4. Every now and then some clone testing from management may be useful.

[Nixt]

I'm with nvrspk4 on this one. I think it's time that we started ensuring that staff are up to the standard in terms of the help they are giving and their interaction rather than the amount of time they spend in the desk - which I don't believe is a problem, but is focused on too heavily.

There are a number of ways in which we can do this and I will draft up a new thread in HxHD Management forums so we can appropriately look into ways of testing the ability and knowledge of staff. Obviously the application this time around attempted to make sure that those that applied had some knowledge, but the problem with testing the knowledge in an application is that Google can (and almost certainly was, in some cases) be used to answer those questions which is not a true test of their Habbo knowledge.

I also think it may be a good idea to arrange a one-to-one with all current staff, give them a "refresher" interview and clarify what holes there may be in there knowledge and then sessions can be arranged that ensure the gaps in their knowledge can be filled.

[scottish]

I think applications can be misleading to the actual standard of staff. I think hirings to HxHD should be done completely on recommendations i.e by spotting people in the desk who are there regularly helping out.

Recommendations don't work these days, in 2004 and such they worked fine but hxhd has got alot worse since then, if it was based on applications it would simply be everyones friend who got recommended, as proven in the past when like half of the hxhd staff were previous staffs habboxlive friends.


Scott, you didn't help your case by being completely abrupt and sounding like you were tearing people down :P Though I'm surprised at how quickly people jumped down his throat - obviously its felt that what he said was unjustified but perhaps doing it civilly might be better. Although I know from firsthand experience sometimes it can get to be too much so perhaps I've just missed previous times.

Anyway, from what I see apparently attendance isn't too bad...but knowledge may be. Can I suggest that potential candidates are interviewed before being hired? Maybe this was suggested I stopped reading after page 4. Every now and then some clone testing from management may be useful.

I can't be rude about other people or i get a 2 day ban so i'll not bother to comment on 2 of the people :P

Knowledge isn't too bad, it just doesn't exist lol. I'm pretty sure me and a few other people argued to get trials implemented before they done it for 2 hiring then left it and never bothered with it again

But even the kind of interviews done by this is kinda stupid

'what do you do if someone is being rude in the room'
'how do you buy habbo credits'

that's not totally obvious or anything