awstats not working

[Richie]

My host recently changed the servers location from the usa to the uk, everything had to be reinstalled including awstats. Awstats is installed but it doesn't work, it says october 0 when people have visited my websites.

Does anyone know what might the problem is? because me and my host haven't a clue.



+rep

Edited by HotelUser (Trialist Forum Moderator): Moved from "Technology Discussion" as I think it's more suited here.

[emotional]

Your web host doesn't know how to fix this?

https://xx.xx.xx.xx:2087/cgi/statmanager.cgi

[Richie]

No its activated and all but it just doesn't work.

[emotional]

Are the logs set to update every 24 hours? Message me with root login details if you like and I can get it sorted out for you.

[Richie]

They are already setup to update every 24 hours. Any other ideas?

[emotional]

/scripts/cleanbw
/scripts/runlogsnow
/scripts/runweblogs (prompt for username)

Does awstats.enable exist above /public_html/?

Restart the cPanel service:


service cpanel restart

There's many possible reasons and solutions, but it's hard to tell without tailing the logs.