Vodafone are con artists.

[-paul.]

Ok so when i got a new contract i was paying like £50 a month and i though ok fair enough i have used the internet quite a bit, i then found out that i had a second 30 day sim. I emailed vodafone and asked them to remove it. They replied with a message saying it had been completed and i would no longer have to pay it. Thinking that was the end of it I carried on paying my bills even though they seamed a bit over the top. I sign up for the online services and see there is a second number on my price plan. I look it up and find out they didnt remove the second sim at all. So i have been paying for a sim i thought i didnt have!

[beth]

if you ring up and threaten to leave, they usually sort things out alot quicker. particularly if you say yr going to orange.

[Casanova]

there's no point threatening unless you're near the end of your term (at the most six months) otherwise they'll just think you're trying that old trick - which doesn't work if you're not near cancellation. If you simply tell them the mistake is calling you a lot of stress and you're thinking about talking to the citizen's advice about taking them to small claims court you'll find out they're extremely courteous and give you a refund while cancelling the sim :)

[Dean]

Take a read at Consumer Direct, it's a government funded online service that offers information and advice on consumer information. As a consumer, you are entitled to rights!

http://www.consumerdirect.gov.uk/

You can do what Bethie said to do too, threaten, especially to take them to court.