It would be helpful

[Richie]

If someone reports a post they get a reply saying why it wasn't removed, that way people won't report posts for the wrong reasons in the future. Its annoying when you report a post that pisses you off and nothing gets done. It makes you feel like your in the wrong, when maybe that might even be the reason.

[Mr-Trainor]

I completely agree! Before I joined the moderation department, I reported posts a lot and sometimes Catzsy would PM me and explain why my post report wasn't dealt with. Was very helpful to me so I'm sure it would be too others too if this was done :).

[rnix]

This sounds good the only downside is that it will take up alot of time to do this because their is alot of post reports daily.

[Martin]

If I spot someone continuously reporting something that isn't against the rules then I will PM them, other than that there simply isn't the time to go through every non applicable post report and contact the reporter. Days can vary of course but sometimes there's just too many to allow for a proper system like this to happen. If you're unsure of a particular rule you can always contact a (s)mod or Jamesy and Sarah who would be able to clarify the rule further for you if you're having trouble. Also, if you have reported a post and feel it's been ignored then again you can PM James/Sarah who would be willing to look into it.

I don't think it's possible for us to PM in every single case, since there are often many posts which get reported that don't actually require any action. but yeah, if it pisses you off, often a simple PM to one of us will be able to put your mind at ease.

[koony]

Btw, should this be in the Feed Back page? lol.

[Josh]

Btw, should this be in the Feed Back page? lol.

Yes. This section is for suggestions too.

Anyway, it would be nice but mods already have to follow heaps of rules and stuff. I think this should be encouraged but optional.

[Samantha]

Btw, should this be in the Feed Back page? lol.

Yes it should.


And I do agree Richie, I remember the other week, I wanted to know why a post wasn't classed as pointless, and that was because I didn't know staff got treat differently.

It does piss me off also. Thanks for bringing this up. It would be good, but of course I know some may just do it for a laugh or something, but it may improve for the future when people are reporting a post.

Edit: Josh that seems fairer if it was optional.

[Richie]

If I spot someone continuously reporting something that isn't against the rules then I will PM them, other than that there simply isn't the time to go through every non applicable post report and contact the reporter. Days can vary of course but sometimes there's just too many to allow for a proper system like this to happen. If you're unsure of a particular rule you can always contact a (s)mod or Jamesy and Sarah who would be able to clarify the rule further for you if you're having trouble. Also, if you have reported a post and feel it's been ignored then again you can PM James/Sarah who would be willing to look into it.

I don't think it's possible for us to PM in every single case, since there are often many posts which get reported that don't actually require any action. but yeah, if it pisses you off, often a simple PM to one of us will be able to put your mind at ease.

I'm not going to send mods a pm everytime I report someone, most of the time if I report something it normally always gets ignored even when I have a valid point why it should removed. The majority of the posts reported will be spot on, those that aren't but may be slightly right should get a pm. Unless you want me to just set up a template and il pm you each time my report gets ignored :S fair enough.



edit: if ppl are taking the piss abusing the tool, warn them. Simple as. Oh and forum management should be allowed remove staff posts if they are breaking rules. I know oli is meant to do it but thats one person lol? hes not on all the time. It just seems like staff and normal members don't get treated equally.

For example:

Oli has his own opinion whether a post should be removed or not. However there is much more forum staff and those will hold different opinions on different posts. The odds to us could be like 10/1 yet for staff its like 1/1 :S

[Martin]

I'm not going to send mods a pm everytime I report someone, most of the time if I report something it normally always gets ignored even when I have a valid point why it should removed. The majority of the posts reported will be spot on, those that aren't but may be slightly right should get a pm. Unless you want me to just set up a template and il pm you each time my report gets ignored :S fair enough.



edit: if ppl are taking the piss abusing the tool, warn them. Simple as.

If you're that concerned though, surely a simple PM to a supermoderator asking about a particular rule wouldn't hurt? It actually occurs a LOT where people report things that are borderline and quite a few post reports just don't quite merrit action. To PM each of these would take a considerable amount of time, and if there are more post reports to be done/other things we're required to do as moderators then there isn't always time to do this.

I like the idea of it being optional, and some moderators do this when a trend is spotted in someone reporting something not against the rules. However, it isn't everybody that wants to know this, and if you're concerned that a post has not been dealt with correctly then sure go ahead and PM us/forum management about it. It's often down to the same types of rulebreaks (mostly pointless posting etc) and once you get clarification on this it doesn't become an issue anyway.

[Richie]

If you're that concerned though, surely a simple PM to a supermoderator asking about a particular rule wouldn't hurt? It actually occurs a LOT where people report things that are borderline and quite a few post reports just don't quite merrit action. To PM each of these would take a considerable amount of time, and if there are more post reports to be done/other things we're required to do as moderators then there isn't always time to do this.

I like the idea of it being optional, and some moderators do this when a trend is spotted in someone reporting something not against the rules. However, it isn't everybody that wants to know this, and if you're concerned that a post has not been dealt with correctly then sure go ahead and PM us/forum management about it. It's often down to the same types of rulebreaks (mostly pointless posting etc) and once you get clarification on this it doesn't become an issue anyway.

Right, well I want to know it. So now you and all the forum staff know to pm me if I report something thats wrong.

[Nicola]

I'm not going to send mods a pm everytime I report someone, most of the time if I report something it normally always gets ignored even when I have a valid point why it should removed. The majority of the posts reported will be spot on, those that aren't but may be slightly right should get a pm. Unless you want me to just set up a template and il pm you each time my report gets ignored :S fair enough.



edit: if ppl are taking the piss abusing the tool, warn them. Simple as. Oh and forum management should be allowed remove staff posts if they are breaking rules. I know oli is meant to do it but thats one person lol? hes not on all the time. It just seems like staff and normal members don't get treated equally.

For example:

Oli has his own opinion whether a post should be removed or not. However there is much more forum staff and those will hold different opinions on different posts. The odds to us could be like 10/1 yet for staff its like 1/1 :S

People do get punished if they abuse the report post system.

Also, the rules have been changed slightly so that smods can now PM staff members about minor rule breaks, any repeated rule breaking and serious rule breaking gets dealt with by Oli.

[Richie]

I know this is off topic but why the hell is matt g announcing staff leaving habboxlive, when they aren't in a high position? Pretty sure thats how it always used to work. Habboxlive management announce normal staff. Matt g announces management.

[Martin]

Right, well I want to know it. So now you and all the forum staff know to pm me if I report something thats wrong.


We're not going to PM you every time you report something incorrectly. If we spot you're continuously reporting something which isn't breaking the rules then perhaps yes, although this won't happen in every case. You can PM us if you're unsure on something or if you're concerned a rulebreak hasn't been dealt with properly.

We have to remember that forum members are not moderators, they don't need to be the ones making the accurate decisions and they don't need to be acting as moderators- that's the moderation teams job. Reporting a post is very simple, doesn't take long and will always be looked into by the moderation team. If a post hasn't been dealt with then 99% of the time it will be because the post simply does not need dealing with. It's not very often that someone continuously reports things that don't break the rules, and it's only in this case we could help them, however if you want more clarification on a rule then that's when you can contact us/enquire about it.

[Richie]

People do get punished if they abuse the report post system.

Also, the rules have been changed slightly so that smods can now PM staff members about minor rule breaks, any repeated rule breaking and serious rule breaking gets dealt with by Oli.

Well I suppose thats better in some sense. I can under stand why jamesy can't remove staff posts but I don't understand why he can't remove peoples posts who are normal staff. Fair enough if removes a member of managements post, a fuss might kick up. But at the end of the day jamesys in higher authority to any of the normal staff so it should be allowed. Like-wise with super mods.

---------- Post added 16-11-2010 at 02:22 PM ----------


We're not going to PM you every time you report something incorrectly. If we spot you're continuously reporting something which isn't breaking the rules then perhaps yes, although this won't happen in every case. You can PM us if you're unsure on something or if you're concerned a rulebreak hasn't been dealt with properly.

We have to remember that forum members are not moderators, they don't need to be the ones making the accurate decisions and they don't need to be acting as moderators- that's the moderation teams job. Reporting a post is very simple, doesn't take long and will always be looked into by the moderation team. If a post hasn't been dealt with then 99% of the time it will be because the post simply does not need dealing with. It's not very often that someone continuously reports things that don't break the rules, and it's only in this case we could help them, however if you want more clarification on a rule then that's when you can contact us/enquire about it.

Lol I'm not trying to be a mod, what pisses me off is, I'll get done for pointless posting or some crap then another person will do something similar / worse and get away with it. Its annoying as **** especially with staff, whenever I report a staff member almost on every occasion it gets ignored. Unless pm's are getting sent, which obviously I can't see so from where I'm looking at it, it looks like staff are getting away with ****.

[Martin]

Lol I'm not trying to be a mod, what pisses me off is, I'll get done for pointless posting or some crap then another person will do something similar / worse and get away with it. Its annoying as **** especially with staff, whenever I report a staff member almost of every occasion it gets ignored. Unless pm's are getting sent, which obviously I can't see so from where I'm looking at it, it looks like staff are getting away with ****.

Ah right. :D Well that's the perfect case to send a PM to Hecktix to ask that exact question. As far as I'm concerned the rules should be equal for everyone, and nobody should be getting away with things another member has been penalised for etc. Up until yesterday all staff post reports were sent to Hecktix to be dealt with, however with the new system these should be kept on top of more quickly. But yeah, all members should be punished for rulebreaks in the same way since they are following the same set of rules as everyone else. If you're concerned about these type of things/a particular case of this happening then send a PM to hecktix or even a supermoderator who will look into it for you, as sometimes a second opinion can make all the difference. :)

[Nicola]

Well I suppose thats better in some sense. I can under stand why jamesy can't remove staff posts but I don't understand why he can't remove peoples posts who are normal staff. Fair enough if removes a member of managements post, a fuss might kick up. But at the end of the day jamesys in higher authority to any of the normal staff so it should be allowed. Like-wise with super mods.

I disagree. If we go around dealing with all of their serious rule breaking posts then it's like we're acting higher than they are, when really we are staff members just like them too. That is why it is better for Oli to deal with the serious rule breaking or any rule breaking that requires further action than say a PM because it's his job is to manage the staff.

[Meanies]

could someone not make some changes to the report posts thing that moderators see so it has like a few preset options of things you can reply to the user with like things that tell them how its not breaking any rules but not being too specific to need a million presets? and then if the user wants to know more about it they can reply to the message

[Richie]

Ah right. :D Well that's the perfect case to send a PM to Hecktix to ask that exact question. As far as I'm concerned the rules should be equal for everyone, and nobody should be getting away with things another member has been penalised for etc. Up until yesterday all staff post reports were sent to Hecktix to be dealt with, however with the new system these should be kept on top of more quickly. But yeah, all members should be punished for rulebreaks in the same way since they are following the same set of rules as everyone else. If you're concerned about these type of things/a particular case of this happening then send a PM to hecktix or even a supermoderator who will look into it for you, as sometimes a second opinion can make all the difference. :)

I understand that martin but in all honesty, do you think a super mod will go against olis decision? because I know if I was a mod I wouldn't. It would just make the management look dodgy.

[GommeInc]

I can see why they wouldn't reply back, but that's probably a problem with the vBulletin report post system than the moderators.

[Richie]

I disagree. If we go around dealing with all of their serious rule breaking posts then it's like we're acting higher than they are, when really we are staff members just like them too. That is why it is better for Oli to deal with the serious rule breaking or any rule breaking that requires further action than say a PM because it's his job is to manage the staff.

Normal staff members and super mods are equal but non staff members are lower than them all, I understand.

---------- Post added 16-11-2010 at 02:47 PM ----------

Its just frustrating, If a staff member broke rule 'A3' I could easily go into that thread now and reply "NO HE WASN'T A SCAMMER DON'T SPEAK ABOUT MY FRIEND LIKE THAT" so it defeats the purpose of the rule because the problem has already escalated into an argument. That's why stuff like that should be removed instantly, staff or not.

[Jsoh]

there is an addon thing which could be added to the forum where the mod just replies to the report and then whatever the mod puts the user gets to see, this way the mods wouldnt have to actually do two things such as reply to the report then contact the user.

[Martin]

Normal staff members and super mods are equal but non staff members are lower than them all, I understand.

---------- Post added 16-11-2010 at 02:47 PM ----------

Its just frustrating, If a staff member broke rule 'A3' I could easily go into that thread now and reply "NO HE WASN'T A SCAMMER DON'T SPEAK ABOUT MY FRIEND LIKE THAT" so it defeats the purpose of the rule because the problem has already escalated into an argument. That's why stuff like that should be removed instantly, staff or not.

If you're referring to this (http://www.habboxforum.com/showthread.php?p=6840249#post6840249)post then it's been sent to Oli and will be looked at when he's online, since it hasn't been made known to us if we can deal with that kind of rulebreak yet. We have been given a specific set of guidelines to follow telling us what we can/cannot deal with and I'm sure this will be cleared up when Oli is online. I'm pretty sure we will be able to deal with it, however I would rather wait for confirmation.

---------- Post added 16-11-2010 at 02:55 PM ----------


there is an addon thing which could be added to the forum where the mod just replies to the report and then whatever the mod puts the user gets to see, this way the mods wouldnt have to actually do two things such as reply to the report then contact the user.


Moderators don't reply to the post reports, they just put what action (if any) was taken in the thread title, however yes that would have been a good method. Taking that into account though still, it's never been an issue before, and the option of contacting a member of the moderation team when unsure why something hasn't been dealt with is still there.

[Hecktix]

There has been a problem with the staff rule breaking system for a while now, under many of the past AGM Staff's too - the problem being if we come online to 20 PMs, say 50% are complaints about staff, 20% are permission concerns, 10% are departmental concerns (managers contacting me with concerns) and then 20% are minor staff rule breaks such as pointless posting etc - all the other stuff gets prioritised as it's simply more important and requires a faster response, therefore the minor staff rule breaking can get left way too long which is why I have changed the system so that Super Moderators can deal with certain staff rule breaks, when this system is finally running smoothly you should notice a clear difference here - it is just at the moment not everything is clear as it's the transitional period.

In terms of wanting to know why a post report hasn't been dealt with (although I'm sure the one you made the thread about is clear now), if you notice a post you reported which hasn't been dealt with, send a PM to Jamesy, Sarah, or one of the Super Moderators and I'm sure they'll tell you :)

[xxMATTGxx]

I know this is off topic but why the hell is matt g announcing staff leaving habboxlive, when they aren't in a high position? Pretty sure thats how it always used to work. Habboxlive management announce normal staff. Matt g announces management.

At times staff members do not want to go through their managers to resign for whatever reason. It makes it easier for myself to just remove the permissions and announce there and then.