Banned...

[Ed.]

You have been banned! The reason for the ban is "You have been banned until 25-11-2010 13:24:10. Abuse of CFH. Please review the Habbo Way and Terms for acceptable usage.". The ban will expire at 11/25/10 12:24 PM Eastern Time.

EDIT: Just looked in Habbo Way - nothing about this....

[Alex3213]

At least it's only a day ban rather than a permanent one. How did this occur?

[Mr-Trainor]

What did you use the CFH for? And yes, at least it isn't that long!

[Josh]

What did you do?

[Ed.]

Asked them to remove my scam rooms twice lol :)

It's not my fault they give awful replies saying "Put the person on ignore"

[Mr-Trainor]

Asked them to remove my scam rooms twice lol :)

It's not my fault they give awful replies saying "Put the person on ignore"
Oh :S. I've sent the same CFH multiple times before because I didn't get a response which had anything to do with it! Didn't get banned though.

[Ed.]

The joke is that they've now done it. And I'm still banned.

[Deak]

What a joke, they probably thought you was the scammer!

as others have said - at least its only a day ban

[17-jamie-17]

At least its only a day and not longer, its abit of a silly ban really, did they remove the scam rooms?

[Trainway]

thats crazy!

[karter]

I've been banned on kartikeya for that reason once.
I posted i had lost lots of stuff in Inventory as beta came up.

[Redtiz]

Punchline

You are quite right, you absolutely should not have been banned. The 'abuse of call for help' ban is used for occasions where players are swearing or being rude/abusive in calls for help.

I can only apologise on behalf of the moderator responsible, who will be advised of their error, and say that I've made a note on your account that the ban was incorrect. Please do check your inventory next time you are in game.

[karter]

Punchline

You are quite right, you absolutely should not have been banned. The 'abuse of call for help' ban is used for occasions where players are swearing or being rude/abusive in calls for help.

I can only apologise on behalf of the moderator responsible, who will be advised of their error, and say that I've made a note on your account that the ban was incorrect. Please do check your inventory next time you are in game.

Here is a nice mod :D

[Redtiz]

Here is a nice mod :D


Thanks for the nice words, but I should set the record straight on one thing - I'm not a moderator :)

[karter]

Thanks for the nice words, but I should set the record straight on one thing - I'm not a moderator :)

Oh I wrote mod , i meant staff :)

[Ed.]

Wow, I only just saw Redtiz's comment :) Thank you :)

[TonyBest]

If you want them to remove the scam room go on the owners homepage, and report the rooms from there

[Mark]

Thanks for the nice words, but I should set the record straight on one thing - I'm not a moderator :)

I wish you were! You know the Habbo Way more than the Moderators! Can I ask one thing though... Why do the Moderators get away with it and why do they do so little when you Call For Help?

[Redtiz]

I wish you were! You know the Habbo Way more than the Moderators! Can I ask one thing though... Why do the Moderators get away with it and why do they do so little when you Call For Help?

Well the answer to that is basically that moderators do sometimes make mistakes. They deal with, on average, 150 calls for help an hour each so there will always be a few errors but we try to keep that as low as possible by having quality assurance processes which involve such things as their Community Manager randomly checking their actions or even posing as players and sending a report or asking a question to see what the response is.

One thing to remember is the way moderators work. A big misconception is that they do nothing because you don't see them in rooms. In fact they work from 'Hotel View' and all the tools they need to moderate work from there. They're discouraged from going into rooms as then players naturally want to chat to them and the basic problem is that they can't chat and answer calls; there just isn't time.

Another thing to realise is that they won't act on all calls. For instance, if you send a call asking how to do something in the game or asking for help with an account problem, you'll get back an automated message giving you directions to use the FAQs or contact Player Support. The moderator doesn't explain that to you him/herself.

If you send a report of abuse from a room the moderators get a chat log attached to your report. If the chat log backs up what you are reporting (for instance you reported that someone asked for 'naughty webcam' and the log shows this happened), they will take action against the person doing it and push a button to close the report. When that happens you get an automated message saying the issue has been resolved and a reminder that the 'Ignore' button can filter out a lot of unwanted chat. The moderator won't tell you what action they've taken because, in the example I've given, that action is a ban on the player's account and the moderator can't discuss other people's account actions with you. During peak hours, it may be 10-15 minutes between the time you send the report and the time the moderator deals with that report, so that's another reason some players believe that nothing happens....because they don't see it happening right away.

Another thing to mention is that not everything which is against the Habbo Way gets a ban. There are some things which result in the offender getting a warning message instead. Let's say, for instance, one player calls your friend an 'ugly cow' and you report it as abuse. As it's very low-level abuse - really just playground name calling - the moderator would either advise you and your friend to use Ignore or give the person who said 'ugly cow' a warning. Let's say that person had called your friend something racist however - like the 'n' word - then it would be treated more seriously and they would be banned without warning.

The moderators do a difficult job; they have to work at lightning speed, reading lots of chat logs to determine what happened and make a judgment on what action to take. In a small percentage of times the judgment is wrong and when that happens the moderator is told where they went wrong and what they should have done. In general though it's a pretty thankless task, so do spare a thought for them :)

[Josh]

Well the answer to that is basically that moderators do sometimes make mistakes. They deal with, on average, 150 calls for help an hour each so there will always be a few errors but we try to keep that as low as possible by having quality assurance processes which involve such things as their Community Manager randomly checking their actions or even posing as players and sending a report or asking a question to see what the response is.

One thing to remember is the way moderators work. A big misconception is that they do nothing because you don't see them in rooms. In fact they work from 'Hotel View' and all the tools they need to moderate work from there. They're discouraged from going into rooms as then players naturally want to chat to them and the basic problem is that they can't chat and answer calls; there just isn't time.

Another thing to realise is that they won't act on all calls. For instance, if you send a call asking how to do something in the game or asking for help with an account problem, you'll get back an automated message giving you directions to use the FAQs or contact Player Support. The moderator doesn't explain that to you him/herself.

If you send a report of abuse from a room the moderators get a chat log attached to your report. If the chat log backs up what you are reporting (for instance you reported that someone asked for 'naughty webcam' and the log shows this happened), they will take action against the person doing it and push a button to close the report. When that happens you get an automated message saying the issue has been resolved and a reminder that the 'Ignore' button can filter out a lot of unwanted chat. The moderator won't tell you what action they've taken because, in the example I've given, that action is a ban on the player's account and the moderator can't discuss other people's account actions with you. During peak hours, it may be 10-15 minutes between the time you send the report and the time the moderator deals with that report, so that's another reason some players believe that nothing happens....because they don't see it happening right away.

Another thing to mention is that not everything which is against the Habbo Way gets a ban. There are some things which result in the offender getting a warning message instead. Let's say, for instance, one player calls your friend an 'ugly cow' and you report it as abuse. As it's very low-level abuse - really just playground name calling - the moderator would either advise you and your friend to use Ignore or give the person who said 'ugly cow' a warning. Let's say that person had called your friend something racist however - like the 'n' word - then it would be treated more seriously and they would be banned without warning.

The moderators do a difficult job; they have to work at lightning speed, reading lots of chat logs to determine what happened and make a judgment on what action to take. In a small percentage of times the judgment is wrong and when that happens the moderator is told where they went wrong and what they should have done. In general though it's a pretty thankless task, so do spare a thought for them :)

As much as I do agree with all that post. I don't think enough is being done about "quality assurance." Moderators once were known as friendly people and they had a good reputation but now they're thought to be the bad guys, "robots" and other things. They are now excluded from the community in which they were once a part of and isn't necessarily a good thing. We get automated messages etc etc and I know that you get hundreds of reports but those messages we get don't even a message back that relates to the issue at all. Maybe have more automated messages the mods can send so we think they actually read it?

Demonstrated by markypee above, we think they don't do anything so even a message relating to the issue could help.

On a positive side, I love your community involvement, even if there isn't that much. It just shows us that some of you still care about the community which keeps thousands of members still log onto Habbo.