[HC-ITSolutions] Computer Technical Support Company

[nicocee]

Hey everyone,

Myself and .-Richie-. have opened up a new Online Computer Technical Support Company, called HC-ITSolutions.

The Organisation provides Technical Support in Various forms, including:


Live Support
Ticket System
Knowledge Base


For a low monthly subscription fee. By Subcribing to a service, you are gaining unlimited access to that service for the full length of your subscription.

** PROMOTION: 30% Discount on Live Support and Ticket System with Coupon Code - HCITS048251 **

Visit us now at: www.hc-itsolutions.co.uk (http://www.hc-itsolutions.co.uk)

Follow us on Facebook by clicking here. (http://www.facebook.com/pages/HC-ITSolutions/107602819312703)

Click here if you are interested in joining our Voluntary Technical Support Team. (http://www.habboxforum.com/*http://www.hc-itsolutions.co.uk/application_2010/HCITS%20Recruitment%20Form.doc)

[Luke]

If my computer's broken, how am I meant to chat on live-support, or submit a ticket..?

[nicocee]

Well if your computer is broken to the extent that you can't access the website, then obviously you can't get support from us! However, your computer can have problems which still allow you to access a website, for example problems with a particular software or a piece of your external hardware.

[Johno]

Why would I come to you instead of the manufacturer of the item I am having a problem with? Also "volunteer" tech support team - when you are asking people to pay to use the support - err, no. Not to mention that your prices are ridiculous. I really struggle to see you getting anywhere with this.

[nicocee]

Why would I come to you instead of the manufacturer of the item I am having a problem with? Also "volunteer" tech support team - when you are asking people to pay to use the support - err, no. Not to mention that your prices are ridiculous. I really struggle to see you getting anywhere with this.

Firstly, we're not just talking items being fixed. Obviously it's your choice wether to go to the manufacturer or not, and pay the price by doing so. We are offering a quick method, as opposed to phoning up call centres or going in to stores at reasonable prices. If you look at other support websites, their prices are far more premium than ours. If people such as your self, grudge paying a couple of pounds to recieve support from a website like ours, then thats obviously a choice that your making. Our prices are really cheap as opposed to taking a computer to a repair store for a charge to just look at your computer once.

Secondly, Yes our staff are voluntary. Bonuses may be available in the future but at the moment our prime focus is on the website and raising funds to keep that running. These funds would obviously come from our purchases that buyers have made.

Thanks for your feed back anyway, all feed back is much appreciated.

[.-richie-.]

Why would I come to you instead of the manufacturer of the item I am having a problem with? Also "volunteer" tech support team - when you are asking people to pay to use the support - err, no. Not to mention that your prices are ridiculous. I really struggle to see you getting anywhere with this.

1. You may come to us instead of the manufacturer of the item as it is general knowledge that to be able to receive support from the manufacturer you are going to need that thing we call “Warranty”.


2. We hire a “Voluntary” team as we are not an “Employer”.


3. I suggest you wake up and face the real world, IT is not a cheap industry. I suggest you do some research in the future, have a look at this websites prices - http://www.iyogi.co.uk/

[Nemo]

1. You may come to us instead of the manufacturer of the item as it is general knowledge that to be able to receive support from the manufacturer you are going to need that thing we call “Warranty”.


2. We hire a “Voluntary” team as we are not an “Employer”.


3. I suggest you wake up and face the real world, IT is not a cheap industry. I suggest you do some research in the future, have a look at this websites prices - http://www.iyogi.co.uk/I think you should leave the replying to threads to nicocee.

[.-richie-.]

I think you should leave the replying to threads to nicocee.

I think you should have a look at the team page and notice that I and Nico own the website.

Kind regards,
Richard

[Nemo]

I think you should have a look at the team page and notice that I and Nico own the website.

Kind regards,
RichardI think you should realise i'm not a ****** and can read, if you notice his first post he mentions you. I'm merely saying he answered it a lot better and in a more professional manner (albeit there were grammar and spelling mistakes, but no biggy.). Whilst you answered it in a much ruder and less professional way.

[Calvin]

I appreciate the fact you're trying to earn money to fund for the website before you go bigger but if I was looking for a problem then I wouldn't just pay so I can subscribe and speak to one of your members of support. Therefore, for now I suggest you make it free or I doubt you would get any customers at all.

Before you go and post advertisements I suggest you to check through them for any spelling or grammar errors because after all, you are in the IT industry and some of your customers are adults and would be put off by the spelling and grammar and just go to another company.

If you want to boost it a little bit, then you should invest into a personal number for yourhttp://uppix.net/a/f/c/2433a1a8c9a2dfc944cb32a3596ad.gif company so people can ring up that number and it directs to your Skype so they can speak via phone.

Good luck, you'll need it.

[Johno]

1. You may come to us instead of the manufacturer of the item as it is general knowledge that to be able to receive support from the manufacturer you are going to need that thing we call “Warranty”.


2. We hire a “Voluntary” team as we are not an “Employer”.


3. I suggest you wake up and face the real world, IT is not a cheap industry. I suggest you do some research in the future, have a look at this websites prices - http://www.iyogi.co.uk/

WOW! Your professionalism impresses me greatly. I think you need to let your partner be the one who responds to comments/criticism because you hardly come across well.

Firstly, it's pretty simple to phone a manufacturer of a product if you need help. You don't always need a warranty to get some help - I phoned Apple after my computer was out of warranty for two years and they still helped.

Secondly, why the hell should your team be voluntary if you are making money. Charity shops have voluntary staff as the money made does not go into the pockets of the owners. What about you? Sure, some of it will go to upkeep but the rest is straight into your pocket. Why should you expect people to work for nothing if they get nothing in return apart from knowing they helped make you some money.

Finally, you charge £95.88 for a years "Live Support" whereas the site you linked to charges £109.99. They seem much more professional, have had plenty of media coverage and offer more than just live support (such as a phone line and also software for their users) - You suggest I go and do my research first but I think you are the one who needs to do that.

I live in the real world thanks, I think it's you who needs to wake up.

[Jonster]

Well let's be honest, there are plenty of community forums which offer free help and are actually useful... why would anyone pay £X for support online?

Also, people will always look for the cheapest alternative. If you only offer a monthly subscription no-one is going to pay £5 for 10minutes of your time, are they?

[iJoe]

So, I'm having a problem with my external CD drive that's just not working, I pay you £X for assistance, what if all you can assist me with is take it back to the shop or contact the manufacturer?

And do you have any actual qualifications to offer this level of support or will it just be your volunteers googling for the answers then pasting them to paying customers?

There's really no market for this at this level, you'd be better proposing your business to other companies and organizations who do tend to out-source their tech support.

Also, you're supposed to be a support site, why would someone want to 'like' one of your staffs profile pages?

[.-richie-.]

Hi there, thank you for your enquiry. Unfortunately live support wouldn’t be of much use if there was a physical problem with a piece of hardware, for example, your example of an “External CD Drive”, if it is physically broken e.g. it no longer reads or burns data to disks then unfortunately we wouldn’t be able to fix their problem but would offer a full refund. The hardware section is really based on fixable problems which can be dealt with online e.g. my printer doesn’t print anymore. Also if we cannot help our client with an issue due to it being impossible to provide a solution over the internet then we would give recommendations. You asked if I had any qualifications to offer this level of support, the answer to that is yes. I am studying at Glasgow Metropolitan College, HND Computer Technical Support, working towards vendor qualifications -

MCDST (Microsoft Desktop Support Technician)
MCSA (Microsoft Certified Systems Administrator)
Comptia A+
Oracle (Database Design and Programming with SQL)
Thank you again for your enquiry,
Richard

[Trinity]

You asked if I had any qualifications to offer this level of support, the answer to that is yes. I am studying at Glasgow Metropolitan College, HND Computer Technical Support, working towards vendor qualifications -

MCDST (Microsoft Desktop Support Technician)
MCSA (Microsoft Certified Systems Administrator)
Comptia A+
Oracle (Database Design and Programming with SQL)
Thank you again for your enquiry,
Richard

I'm confused. You said you have the qualifications, then you said that you're actually just working towards them. Which is it?

[iJoe]

Hi there, thank you for your enquiry. Unfortunately live support wouldn’t be of much use if there was a physical problem with a piece of hardware, for example, your example of an “External CD Drive”, if it is physically broken e.g. it no longer reads or burns data to disks then unfortunately we wouldn’t be able to fix their problem but would offer a full refund. The hardware section is really based on fixable problems which can be dealt with online e.g. my printer doesn’t print anymore. Also if we cannot help our client with an issue due to it being impossible to provide a solution over the internet then we would give recommendations. You asked if I had any qualifications to offer this level of support, the answer to that is yes. I am studying at Glasgow Metropolitan College, HND Computer Technical Support, working towards vendor qualifications -


MCDST (Microsoft Desktop Support Technician)
MCSA (Microsoft Certified Systems Administrator)
Comptia A+
Oracle (Database Design and Programming with SQL)

Thank you again for your enquiry,
Richard

Fair play and good luck with them.

I'd suggest as someone else has suggested, using skype for phone support, this would allow you to support users having problems with their OS or internet as this could render them unable to access your site. This could probably have an extra charge to it so don't count this in what I've said below.

I'd also suggest a change in your pricing, rather than live support, or knowledge base or ticketing, why not a one off monthly fee which gives people access to all three? I think more people would buy a subscription allowing them this as peoples problems vary from urgent (where they'll want live support) To simple where knowledge base would do, which would also save your staff some time too if it gets busy.

[.-richie-.]

Fair play and good luck with them.

I'd suggest as someone else has suggested, using skype for phone support, this would allow you to support users having problems with their OS or internet as this could render them unable to access your site. This could probably have an extra charge to it so don't count this in what I've said below.

I'd also suggest a change in your pricing, rather than live support, or knowledge base or ticketing, why not a one off monthly fee which gives people access to all three? I think more people would buy a subscription allowing them this as peoples problems vary from urgent (where they'll want live support) To simple where knowledge base would do, which would also save your staff some time too if it gets busy.

Thank you for the good luck and your ideas! After discussion with Nico we have decided to put some of your ideas in place. We have implemented a “Bulk” subscription which is a monthly subscription of all of our services, thanks for that idea! We have also lowered the price of Live Support.

Thanks again,
Richard