I Just Purchased 250 Credits and never got them yet it going through my credit card?

[Kedith]

I purchased 250 credits
IT going through my credit card and i never got my 250 credits.

Ugh.

Why is this happening.

[Kedith]

Any help? :(

[Verrou]

Send Habbo an email, nothing we can do about it here. Usually you get a code on the last page of the purchase process which you have to enter in to the catalog in-game.

[Catzsy]

Did you try logging out and logging in again? Sometimes that works.

[Kedith]

It said. Offer was incomplete then it took my money....


Proof:
http://tinypic.com/r/afenvd/7

[Zak]

Email habbo, I'm sure they'll investigate it as that's a large sum of money.

use the picture as evidence of the charge on your card?

[Kedith]

Already have, no help...

[Samantha]

Already have, no help...

Give them chance, it's a festive period they will need a day off.

It's just a waiting game really, but hopefully it will get sorted.

Good luck.

[.Liam]

This happened to me recently. I emailed habbo and they said they were investigating and around 30 days or, I received my credits/coins and I think it was 30 days of free VIP due for the slow reply. They may take some time but they will eventually reply.

[Kedith]

Oh wow.. Im calling today anyways.

[lTraditional]

You could always try PMing Redtiz on the forum.