Firehorse
14-01-2011, 11:47 AM
Last saturday I ordered 4 Hard Drives from ebuyer. I chose the 5 day delivery option because normally you'd think they would dispatch it on the monday and arrive by wednesday. So first problem: They took my money on monday (£176) and then kept my items "ready to dispatch" for 3 days before actually doing so. They were finally dispatched yesterday with CityLink next day delivery. According to citylink's website it should have been in a van for delivery by now, but hasn't even reached their depo which should have happened last night. So I came home just to check if their tracking was working and if they'd left any parcels (people are in the house and otherwise they'd leave a note right?)
Ebuyer won't do anything about it unless you've waited 21 days after they shipped it, which takes the piss really.
So the first recommendation from me: Don't use ebuyer because they use CityLink.
I went and looked to see if these problems are common with CityLink and found this review site: http://www.reviewcentre.com/reviews93418.html
Not a single review above 1 star and they all have stories of being unable to get through to customer service, their packages being broken in transit due to carelessness, drivers being witnessed jumping out of vans and leaving a note to say they called without knocking even when people ARE at home.
Appauling don't you think? If I don't get my parcel on Monday or they don't have it available in the depo would that technically mean any breach of contract by ebuyer for going over 5 days, or CityLink for going over 1 day. Would I be able to open a paypal dispute?
Ebuyer won't do anything about it unless you've waited 21 days after they shipped it, which takes the piss really.
So the first recommendation from me: Don't use ebuyer because they use CityLink.
I went and looked to see if these problems are common with CityLink and found this review site: http://www.reviewcentre.com/reviews93418.html
Not a single review above 1 star and they all have stories of being unable to get through to customer service, their packages being broken in transit due to carelessness, drivers being witnessed jumping out of vans and leaving a note to say they called without knocking even when people ARE at home.
Appauling don't you think? If I don't get my parcel on Monday or they don't have it available in the depo would that technically mean any breach of contract by ebuyer for going over 5 days, or CityLink for going over 1 day. Would I be able to open a paypal dispute?