HxHD Changes

[notshocked]

It's turning into a lounge. You heard it here first.

[Tom]

It better not.

[Samantha.]

I remember when this was said before and nothing much really changed or it didnt happen or something!

[Hayleigh]

Ew no.

[Shar]

Shame if it does.

[Inseriousity.]

Changes happening on wednesday so wouldn't surprise me :P

[xxMATTGxx]

Changes happening, yes.

Lounge, not really.

[HotelUser]

Haha.

I'm sure whatever's on the agenda is going to be interesting.

[Richie]

I remember I wanted the helpdesk to be changed into a lounge so the rules would be more relaxed, back when I was an e-rebel. Hopefully it will stay as it is, otherwise fail e-rebels will try take over (like myself in the past). It also makes no sense why people were unbanned from the helpdesk, they obviously got a permanent ban for a valid reason. Yes, people can change but if that's the case don't call it a permanent ban because it's not.

Obviously if it turned into a lounge, not as many staff would be needed. That would be such a shame considering staff at the moment are actually respectable and good.

[xxMATTGxx]

I remember I wanted it to be a lounge so the rules would be more relaxed back when I was an e-rebel. Hopefully it will stay as it is, otherwise fail e-rebels will try take over (like myself in the past). It also makes no sense why people were unbanned from the helpdesk, they obviously got a permanent ban for a valid reason. Yes, people can change but if that's the case don't call it a permanent ban because it's not.

Habbo state permanent bans and at times they do unban these or even do a mass ban from time to time depending how they are feeling. We thought we would give these people a fresh start and see how it would go, if we feel that these people need to be banned again then changes can be made to make sure that happens.

Edit: To make this clear, this was an example that perm bans can change. Not that we are doing this because Habbo have done something similar in the past.

[HotelUser]

Habbo state permanent bans and at times they do unban these or even do a mass ban from time to time depending how they are feeling. We thought we would give these people a fresh start and see how it would go, if we feel that these people need to be banned then changes can be made to make sure that happens.

Second chances are excellent and sure, users certainly deserve them.

However I would have to say removing all users from the permanent ban list would be working backwards. This would be giving some of them a fifth or sixth chance, when I do not believe they deserve one at all based around the fact that we had allowed them back in the desk multiple times before and they insisted on nothing less than causing total catastrophe regardless of anything.

Some permanent ban users yes - did deserve to be permanently banned by all means however should deserve a second chance. Others, not so much!

[Hecktix]

I remember I wanted the helpdesk to be changed into a lounge so the rules would be more relaxed, back when I was an e-rebel. Hopefully it will stay as it is, otherwise fail e-rebels will try take over (like myself in the past). It also makes no sense why people were unbanned from the helpdesk, they obviously got a permanent ban for a valid reason. Yes, people can change but if that's the case don't call it a permanent ban because it's not.

I'll just clarify why we let Lizzy lift the bans in the HxHD. Unfortunately (as much as we'd like), Sulake do not provide a viable way for us to uphold permanent bans from the desk. Management and Staff have spent hours and hours kicking these people before they enter the room. The way we look at it is, if they do something wrong in the Help Desk, they'll be kicked - if they aren't gonna do anything wrong and are just gonna sit there and talk then why should staff waste their time kicking them?

To add, HxHD will not be turning into a Lounge. This is something that Matt, Martin and I agree on, HxHD should be a Help Desk and in no way would the help desk element of the room be removed.

[Richie]

Habbo state permanent bans and at times they do unban these or even do a mass ban from time to time depending how they are feeling. We thought we would give these people a fresh start and see how it would go, if we feel that these people need to be banned again then changes can be made to make sure that happens.

It annoys me how anytime I make a comment regarding habbox and habbo you reply "habbox isn't habbo we have different rules" then when I actually make a valid point you try to argue that "habbox is habbo". Habbo wouldn't unban **** heads who have slagged peoples dead parents in the past and constantly insult users and staff.

[xxMATTGxx]

It annoys me how anytime I make a comment regarding habbox and habbo you reply "habbox isn't habbo we have different rules" then when I actually make a valid point you try to argue that "habbox is habbo". Habbo wouldn't unban **** heads who have slagged peoples dead parents in the past and constantly insult users and staff.

I was giving you an example that permanent bans can change, not that we are unbanning them because Habbo have unbanned people in the past. I should of made that clear and I apologise for that, if these users wish to ruin this one chance then let them and we will then just deal with them like we have done in the past.

[Hecktix]

It annoys me how anytime I make a comment regarding habbox and habbo you reply "habbox isn't habbo we have different rules" then when I actually make a valid point you try to argue that "habbox is habbo". Habbo wouldn't unban **** heads who have slagged peoples dead parents in the past and constantly insult users and staff.

I agree Richie, however Habbo don't have to waste hours kicking these people as they can remove them altogether. As I said, sometimes these users don't cause problems, staff shouldn't have to waste time kicking them in these circumstances, we can kick them when they try to cause problems.

[HotelUser]

Between Matt having the ability to ban members from the room, and that when a user needs to be kicked most times staff can call upon eachother and work in synergy to kick the user, 9/10 times it's not a massive pain to kick users from the room - especially since they do tend to give up sooner rather than later.

It also is, and always has been, an accepted task of Help Desk staff to kick users from the room. Infact, I'd have to say one of the most exciting parts about being a HxHD staffmember is being promoted to a superstaff role because you finally get your rights to the room as so you can deal with troublesome users yourself instead of having to frustratingly bare witness to what they're saying and having to depend on others to resolve the situation.

I would say removing permanent bans would be better done in the idea that it's giving users a second chance (deserved or not deserved), not because it's reducing the workload of a staffmember. The latter is still true in a sense, although I wouldn't say the severity of having to deal with kicking users isn't enough to be a nuisance in most cases.

Perhaps it would be best to better clarify that just because you've removed all users from the permanent ban list doesn't mean that they wont be permanently banned again if/when they start breaking various rules of the room.

[Hecktix]

Perhaps it would be best to better clarify that just because you've removed all users from the permanent ban list doesn't mean that they wont be permanently banned again if/when they start breaking various rules of the room.

Surely that is a given?

90% of HxHD staff said they didn't like how many users were banned from the room as their job became tiresome, boring and all about kicking people, as soon as staff said this we agreed with them, the fact that half the time when I went in HxHD I'd end up having to kick people constantly stopped me going in HxHD, I know it's the same for Matt too. I am not surprised the staff don't like that aspect, I have had Super Staff members tell me they wish they had stayed Normal Staff so they wouldn't have the heavy job of moderation.

If said members aren't going to cause trouble, then there's no problem with them being in the desk. It's common knowledge I despise Immenseman and Saurav, however since the unban I have seen Jake in HxHD doing absolutely nothing wrong (well, as far as you can say Jake is doing nothing wrong) just sat talking to people, I have no issues with him doing this and more importantly the HxHD staff have no issues with this. I haven't seen Saurav in the desk since he's been unbanned however I don't like to admit it but once I was in the door of HxHD for a while and Saurav was in the room yet I was too busy to have a kicking war with him, so I left him and he was just chatting to people normally too. Similarly Rabrogan4 and Glopy have been in the desk recently and behaved. As soon as they do something to warrant being removed from the room they'll be removed, Ryanheh is an example of that already.

[HotelUser]

Surely that is a given?

90% of HxHD staff said they didn't like how many users were banned from the room as their job became tiresome, boring and all about kicking people, as soon as staff said this we agreed with them, the fact that half the time when I went in HxHD I'd end up having to kick people constantly stopped me going in HxHD, I know it's the same for Matt too. I am not surprised the staff don't like that aspect, I have had Super Staff members tell me they wish they had stayed Normal Staff so they wouldn't have the heavy job of moderation.

If said members aren't going to cause trouble, then there's no problem with them being in the desk. It's common knowledge I despise Immenseman and Saurav, however since the unban I have seen Jake in HxHD doing absolutely nothing wrong (well, as far as you can say Jake is doing nothing wrong) just sat talking to people, I have no issues with him doing this and more importantly the HxHD staff have no issues with this. I haven't seen Saurav in the desk since he's been unbanned however I don't like to admit it but once I was in the door of HxHD for a while and Saurav was in the room yet I was too busy to have a kicking war with him, so I left him and he was just chatting to people normally too. Similarly Rabrogan4 and Glopy have been in the desk recently and behaved. As soon as they do something to warrant being removed from the room they'll be removed, Ryanheh is an example of that already.

To talk specifics I would have said Jake and Glopy would deserve a second chance (actually when I was HxHD manager I remember asking if I was allowed to remove Glopy's ban myself).

I don't think it's appropriate for me to discuss who wouldn't deserve to be unbanned and I'm fairly certain you already know who I'm thinking about anyway. I'm just going to go out on a limb here and guess that after what happened the other day with that individual and a staffmember, that they're rightly permanently banned again anyway :P

[ChickenFaces]

I'm glad they finally gave the people that were perm banned a chance to come back in. They're actually a lot better behaved than they were when they were banned. The idea of a perm ban gave them the thought that they had nothing to lose. I do believe that I mentioned this to some people when I was staff but it must have been overlooked.

Also, do you see 'lounges' for other fansites? They're completely empty most if not all the time. Helpdesks may have lost a good average number of guests over the past year or so, but it's not that much of a drop that we should completely change the focus of the room. The changes should be interesting but I don't think that much can be changed in my honest opinion. But that's just me I mean what do I know?

[Josh]

It's a lounge anyway, despite it officially being called a helpdesk.

[Grig]

It's a lounge anyway, despite it officially being called a helpdesk.

Yeh, and the help users get are quite often from other users rather than staff, it's more about banter nowadays. But if there was an 'official' name change, I feel this would affect the overall help desk, however I may be very wrong!

[Josh]

I should have clarified a bit more. Despite it still basically being a lounge, it should stay as a helpdesk as it's an icon of Habbox.

[lawrawrrr]

I should have clarified a bit more. Despite it still basically being a lounge, it should stay as a helpdesk as it's an icon of Habbox.

To us, it's a lounge
To habbo users or non-habbox or habbox-noobs etc, it's a helpdesk.

[Suspective]

I fully agree, even though it may be more of a lounge these days it should still remain as a Help Desk even if it is not on a large scale. There is still demand for a help desk, as when I was a member of staff at HxHD just a couple of months ago there would be regularly genuine users asking questions on Habbo.

The Help Desk is a symbol of a Habbox's welcoming ethos towards new and old members, it is also a successful project and probably the most popular fansite lounge on the Hotel. By removing the staff, and the Help Desk section I can see it declining - as the staff are one of the primary reasons the Help Desk is popular and 'active'. It portrays the room as an active and safe environment for both Habbo and Habbox users to hang out and receive help and guidance as required.

I'm really excited about hearing about the changes, as they could really change things (hopefully for the better!)

Long live Habbox Help Desk :)

[Josh]

To us, it's a lounge
To habbo users or non-habbox or habbox-noobs etc, it's a helpdesk.

Not nessecarily. People who are in way related to Habbox have come in simply for a chat or discussion. There are also people who come in (and are new to Habbox) and join the community like that. eg. Craig (the guy who won the quiz a few times) didn't use the forums much and then he started to enter the quizes a few times and then won VIP and has started to use the forum more and more.

[AgnesIO]

It annoys me how anytime I make a comment regarding habbox and habbo you reply "habbox isn't habbo we have different rules" then when I actually make a valid point you try to argue that "habbox is habbo". Habbo wouldn't unban **** heads who have slagged peoples dead parents in the past and constantly insult users and staff.

You are right. Habbo wouldn't even ban the user in the first place, and don't bother arguing otherwise.

---

I thought this thread was going to be good, and be posted from someone who had a clue, sadly it seems more an argument about people being unbanned (which doesn't affect anyh of you in the slightest, in that if the users continually break rules they will simply banned again).

Next up, the quarterly war about HxHD becoming a lounge. If I remember rightly, I have always argued for it to become a lounge. But you know what? It would do more harm than good. To us users who are not new to habbo or habbox, yeah **** it, it is a lounge. On the other hand, to users who are new to habbo it is a helpdesk. And you know what? Why remove a feature that Habbox has offered for years and years, and risk losing those new users who come in to get help. You know what? They might even come and join habbox. If you want to use it as a lounge, then do. But really, all removing the help desk will do is kill off any new users that hear about us through the help desk. The current userbase will keep going to the desk, and new users will also continue to come.

[Ajthedragon]

Good. It's basically what it is now. Nobody really gets helped when I'm in there. :S

[AgnesIO]

Good. It's basically what it is now. Nobody really gets helped when I'm in there. :S

Congratulations of reading the thread, Aydan.

[Shar]

Yeh, and the help users get are quite often from other users rather than staff, it's more about banter nowadays. But if there was an 'official' name change, I feel this would affect the overall help desk, however I may be very wrong!

There shouldn't be a name change.
They can do whatever they want to it obv but I think the name change will affect it as lots of people come to HxHD looking for help.

[Marbian]

times i went in there, people behind the desk weren't even helping, and wouldnt even say hi to some like they think it's a cool thing to be in there... lounge, good idea.

[.x.miss.angel.x]

times i went in there, people behind the desk weren't even helping, and wouldnt even say hi to some like they think it's a cool thing to be in there... lounge, good idea.

When I go in, everybody is kind, chatty & helpful!

Also it will be nice to have a lounge, more relaxing in a sort of way! :D

[Catzsy]

Well wouldn't it be best to wait and see exactly what the changes are first and then discuss? At the moment this is a lot of 'what ifs'.

[despect]

Good. It's basically what it is now. Nobody really gets helped when I'm in there. :S

You see this is where i have to disagree, when i'm in there which i must admit is a hell of a lot there are people coming in asking for help.

[Hecktix]

I have changed the title of this thread as it is somewhat misleading and HxHD will not be turning into a lounge.

[rnix]

The people who are saying that no-one comes in for help anymore clearly doesn't know the facts.
Every time I have been in there I have been asked loads of times for help, as well as all the other staff behind the bar.
You must come in at the wrong times to say no-one asks for help as there is still a demand for it.

another thing:
I really don't think that some users should be unbanned, some do deserve to be banned from there forever and if only Habbo brought in a feature to do this.

[HotelUser]

The people who are saying that no-one comes in for help anymore clearly doesn't know the facts.
Every time I have been in there I have been asked loads of times for help, as well as all the other staff behind the bar.
You must come in at the wrong times to say no-one asks for help as there is still a demand for it.

another thing:
I really don't think that some users should be unbanned, some do deserve to be banned from there forever and if only Habbo brought in a feature to do this.

I have to agree in that it's frustrating how people often underestimate the amount of people who come in for help from HxHD. I do hope emphasis on helping users isn't lost with the department changes.

[Inseriousity.]

It's a lounge anyway, despite it officially being called a helpdesk.

Yeah, this is why I've never been a fan of turning it into a lounge because it already is to most users anyway but giving it a help desk name officially gives it another added purpose as well. Despite that, there are definitely far bigger things that should be discussed:

colin or no colin? :P

[Sharon]

Can't see why perm bans are gone.

[Hecktix]

Can't see why perm bans are gone.

Perhaps you should read this thread then....

[Sharon]

Perhaps you should read this thread then....

Maybe I did... people like (sorry to poin out) Ryanheh have not changed.

[rnix]

Perm bans did actually work as a lot of the time the users didn't return for a period of time.

[Hecktix]

Maybe I did... people like (sorry to poin out) Ryanheh have not changed.

Ryanheh has already been removed from the room on multiple occasions - sorted. Bans don't stop the users coming and as said within this thread multiple times a lot of banned users don't come to cause trouble anymore anyway.

[rnix]

Ryanheh has already been removed from the room on multiple occasions - sorted. Bans don't stop the users coming and as said within this thread multiple times a lot of banned users don't come to cause trouble anymore anyway.

Bans do stop users from coming back as i've experience this a lot.

[Hayleigh]

The one thing i disagree with is staff have nothing to work towards no goal. Sure manager but how often does that chance come around?

[Ajthedragon]

Congratulations of reading the thread, Aydan.

I couldn't be bothered.

Having seen the changes I have no problems with them, I think they're all for the better. :P Especially department managers going behind the desk. Although I think their should be a higher rank, even if they do nothing different. Bit like Expert RVR's.

[rnix]

The one thing i disagree with is staff have nothing to work towards no goal. Sure manager but how often does that chance come around?

Exactly. This.

[Shar]

Bans do stop users from coming back as i've experience this a lot.
Agreed, they always have.


The one thing i disagree with is staff have nothing to work towards no goal. Sure manager but how often does that chance come around?
I don't completely agree with that. Everyone having rights doesn't change a thing imo, they still have a goal to work towards but have an equal chance to show what they're good at..

[Hayleigh]

Personally I thought why couldnt you have super staff (all staff have rights) but similarly to senior dj's they watch other staff and not only criticize them but help them and advise them. This could stop any trashing etc etc especially as you only have one manager atm.

[Hecktix]

The one thing i disagree with is staff have nothing to work towards no goal. Sure manager but how often does that chance come around?

Staff should be interested in helping out Habbox and that should be their overall aim, staff have everything to work for at Habbox, you do not need a rank to make people work harder - that is ludicrous.

[Jordan]

Goodluck with EVERYONE having rights, someday someone will trash and well... you'll have more people too look at and not just SS. xx

[Hecktix]

Personally I thought why couldnt you have super staff (all staff have rights) but similarly to senior dj's they watch other staff and not only criticize them but help them and advise them. This could stop any trashing etc etc especially as you only have one manager atm.

Senior DJs are present because HabboxLive is a huge department with a lot of staff, this is not needed in HxHD. If hiring is selective there should be no increased risk of trashing.

[rnix]

Staff should be interested in helping out Habbox and that should be their overall aim, staff have everything to work for at Habbox, you do not need a rank to make people work harder - that is ludicrous.

Thats like a mod waiting for promotion to Forum Manager. Nothing to give them an extra drive.
(i mean if you removed the smod/assistant)

[Richie]

It has to be said.. why fix something that isn't broken. I can guarantee the changes made won't make an impact on how popular the room is, even unbanning the "rebels" is going to turn people off visiting the desk, I know that I wouldn't like to enter the room and be insulted or watch people troll. Management should really question "Why were these roles implemented like this for so long?" because they worked..

[Martin]

Staff should be interested in helping out Habbox and that should be their overall aim, staff have everything to work for at Habbox, you do not need a rank to make people work harder - that is ludicrous.

This really. Having ranks can often complicate things too much, and can create tension between staff. We will see how things go, but really Helpdesk staff are easier for a manager to manage and give feedback on that perhaps some other departments, and having a rank with hardly any additional responsibilities is kinda pointless.

Staff should be working in a role because they enjoy it. There will be possibilities for different staff to work on different projects within the room, and this itself is something for individual staff to work towards. Impressing the manager is always good, however we want the department to be a team and work together on the same level. Ranks often don't change anything, and often normal staff will have worked equally as hard as Superstaff and put in the same amount of effort and dedication.

Comparing it to senior DJ's doesn't really work, since there are many many errors that can be picked up on from DJ's whereas being Helpdesk staff you could say is a simpler task and one that can be monitored far easier/there isn't always as much feedback you can give to make improvements etc. I think the new system will allow for more teamwork, and individual jobs within the department such as organising promotions and events, helping each other etc will come naturally to those who work hard at it.

[Hecktix]

Thats like a mod waiting for promotion to Forum Manager. Nothing to give them an extra drive.
(i mean if you removed the smod/assistant)

People should not be staff solely to aim for promotion. Again, like HxL you cannot compare the forum to HxHD as the difference between the Super Moderator / Forum Moderator role is absolutely nothing like the difference that was between Normal Staff & Super Staff.

We don't have "Senior Competitions Staff" - that department works fine and the staff work towards their ultimate goal of promoting Habbox and making Habbox better, HxHD should be no different. If people are here hungry for power then I'm sorry but they're gonna get nowhere.

[Ajthedragon]

People should not be staff solely to aim for promotion. Again, like HxL you cannot compare the forum to HxHD as the difference between the Super Moderator / Forum Moderator role is absolutely nothing like the difference that was between Normal Staff & Super Staff.

We don't have "Senior Competitions Staff" - that department works fine and the staff work towards their ultimate goal of promoting Habbox and making Habbox better, HxHD should be no different. If people are here hungry for power then I'm sorry but they're gonna get nowhere.

It's what motivated me at rare values, I always wanted a senior role within that department and it made me work harder. Nobody works hard solely for promotion anyway. It was just an additional motivation which you've now removed. It's nothing to do with being hungry for power, because really you don't have power over anyone, the only ones that have power to an extent are the managers themselves. Room rights, big deal...

[rnix]

There was never a senior comps role (i believe) so they won't notice a different, where as you promoted staff to a senior position just to revoke it? Which kinda makes the staff not see a stepping stone for their commitment and dedication for the department.

[HotelUser]

All staff should be within a role because they like it and if that's not the case as harsh as this sounds, they're welcome to resign and people who want to do the job and can do the job are welcome to replace them.

I'm sure several staffmembers did want change, although I'm also sure several did not based upon them resigning from the department. That argument goes both ways.

[Hecktix]

There was never a senior comps role (i believe) so they won't notice a different, where as you promoted staff to a senior position just to revoke it? Which kinda makes the staff not see a stepping stone for their commitment and dedication for the department.

Let's be honest, you are kicking off because you don't like the fact people who have been in the desk longer than you have the same job as you now. Funnily enough, you are the only member of previous super staff to think this and all other previous super staff were welcoming of the change.


All staff should be within a role because they like it and if that's not the case as harsh as this sounds, they're welcome to resign and people who want to do the job and can do the job are welcome to replace them.

I'm sure several staffmembers did want change, although I'm also sure several did not based upon them resigning from the department. That argument goes both ways.

One person has resigned from Habbox Help Desk due to the changes based upon the fact they don't want to do the extra duties given with the role. All other Help Desk staff are pleased with suggested changes (apart from an obvious certain someone who is complaining for personal gain reasons).

[Hayleigh]

I'm not saying people join the department for a promotion. Do you think I really want to be Rare Values Manager? NO . I do not. However having said that people being rewarded by saying they are ss makes them happy uno. Not everyone wants to be manager sure some do, but others who have shown dedication and tbh your kinda changing my point im not saying people join for a promotion im saying thatsa reward for hardworking trusted staff. I don't think your listening to my point and just want to 'prove' your point is correct.

[Hecktix]

I'm not saying people join the department for a promotion. Do you think I really want to be Rare Values Manager? NO . I do not. However having said that people being rewarded by saying they are ss makes them happy uno. Not everyone wants to be manager sure some do, but others who have shown dedication and tbh your kinda changing my point im not saying people join for a promotion im saying thatsa reward for hardworking trusted staff. I don't think your listening to my point and just want to 'prove' your point is correct.

You don't need promotions to be rewarded, Hayley.

[rnix]

Let's be honest, you are kicking off because you don't like the fact people who have been in the desk longer than you have the same job as you now. Funnily enough, you are the only member of previous super staff to think this and all other previous super staff were welcoming of the change.


Not once did i bring this up about me. You have tried to make this personal by bringing me into it. If you think this is kicking off then you really don't know much. Really thats why 2 other super staff resigned due to the changes?

[Yupt]

Just gonna point this out Jake, I have no issues with losing my 'super' status, the others havnt been seen complaining publicly about it either. Why should you? If you are so upset that you no longer ranked above some of the others then you need to get over yourself tbh.

We still effectively have the same job so its not like your complaining about the changes to our role; your just complaining cos everyone is now the same.

Edit; you guys type alot quicker tha me on my phone.

Jake, the others resigned purely cos of the department changes, not the changes to the staff system.

[rnix]

Just gonna point this out Jake, I have no issues with losing my 'super' status, the others havnt been seen complaining publicly about it either. Why should you? If you are so upset that you no longer ranked above some of the others then you need to get over yourself tbh.

We still effectively have the same job so its not like your complaining about the changes to our role; your just complaining cos everyone is now the same.

I can guarantee other staff agree with me on this. You have no issues? I didn't complain about losing my role i was just saying about the stepping stones.

[Hecktix]

Not once did i bring this up about me. You have tried to make this personal by bringing me into it. If you think this is kicking off then you really don't know much. Really thats why 2 other super staff resigned due to the changes?

One member of Habbox Help Desk Staff has resigned due to help desk changes as they feel that the new role won't suit their capabilities. Only one Jake.

[Ajthedragon]

You don't need promotions to be rewarded, Hayley.

Motivation and rewarding are two different things.

How you can then make personal remarks about a staff member who is generally against this change is shocking. You should respect others views.

[rnix]

One member of Habbox Help Desk Staff has resigned due to help desk changes as they feel that the new role won't suit their capabilities. Only one Jake.

Yes resigned. Doesn't mean everyone who stayed likes the change

[Hecktix]

Yes resigned. Doesn't mean everyone who stayed likes the change

Just you then ;)

[rnix]

Just you then ;)

Don't you wish you knew everything :P
But no, you are wrong, i know the staff who disagree with the changes.

[Hecktix]

Motivation and rewarding are two different things.

How you can then make personal remarks about a staff member who is generally against this change is shocking. You should respect others views.

I will respect other peoples views when they arent basing their views upon their own personal problems, as I said if someone is habbox staff as they are hungry for power I have no time for them.

---------- Post added 23-02-2011 at 07:34 PM ----------


Don't you wish you knew everything :P
But no, you are wrong, i know the staff who disagree with the changes.

Yet you're the only one to say something... if you don't like them resign.

[rnix]

---------- Post added 23-02-2011 at 07:34 PM ----------



Yet you're the only one to say something... if you don't like them resign.


Yes i am the only one to say something. I'm sure if the others did you would start making personal remarks about them which is highly disrespectable and unprofessional for a person in your position of power.

[Hecktix]

Yes i am the only one to say something. I'm sure if the others did you would start making personal remarks about them which is highly disrespectable and unprofessional for a person in your position of power.

I am sure other members of staff have reasons other than that of the fact they are being "ranked" lower...

[rnix]

I am sure other members of staff have reasons other than that of the fact they are being "ranked" lower...

Honestly oli write something different. The fact you keep saying that, when i've not said this in the whole read really bores the life out of me.

[Richie]

It's all kicking off! haha


The new changes have started a staff feud, if senior staff and other staff members are disagreeing with the decision made, surely that must mean something isn't right?

[Hecktix]

Honestly oli write something different. The fact you keep saying that, when i've not said this in the whole read really bores the life out of me.

Jake, you, I and the rest of the HxHD staff know what your reaction to the changes were and they were disgraceful and disrespectful to other staff members. Yupt's post sums it up which is why I have +repped it.

[Yupt]

You can guarantee all you like Jake, some of the others may disagree also but they keep it silent. Where's your respect for the normal staff? Your basically saying they don't deserve the power, I bet you wouldn't be complaining If you weren't super staff in the first place.

[Hecktix]

It's all kicking off! haha


The new changes have started a staff feud, if senior staff and other staff members are disagreeing with the decision made, surely that must mean something isn't right?

All staff members apart from one are happy with the changes and are looking forward to their new roles :)

[rnix]

Jake, you, I and the rest of the HxHD staff know what your reaction to the changes were and they were disgraceful and disrespectful to other staff members. Yupt's post sums it up which is why I have +repped it.

You're replies were disgraceful, you started an argument and started swearing at me when there was no need when i simply asked a question and stated a few points which you disagreed on?


You can guarantee all you like Jake, some of the others may disagree also but they keep it silent. Where's your respect for the normal staff? Your basically saying they don't deserve the power, I bet you wouldn't be complaining If you weren't super staff in the first place.

Quote the bit i moaned in here about losing my role, or my no respect for normal staff.

[Ajthedragon]

I will respect other peoples views when they arent basing their views upon their own personal problems, as I said if someone is habbox staff as they are hungry for power I have no time for them.

---------- Post added 23-02-2011 at 07:34 PM ----------



Yet you're the only one to say something... if you don't like them resign.

How can you -rep me with 50 rep power for being supposedly rude a few weeks ago and write something like that? This is debating, it's like the government banning trade unions.

A very devoted member of staff is against some changes, and you're saying they should resign? Shocking. It's patronising and very unprofessional. I look forward to my next -rep.

[Hecktix]

I'm sure he would quote it but since we don't allow the posting of MSN chatlogs, y'know...

[rnix]

I'm sure he would quote it but since we don't allow the posting of MSN chatlogs, y'know...

I'm sure i would quote you but you seem to delete the posts you swear in.

[Inseriousity.]

There was never a senior comps role (i believe) so they won't notice a different, where as you promoted staff to a senior position just to revoke it? Which kinda makes the staff not see a stepping stone for their commitment and dedication for the department.

Technically the senior comps staff role still exists. Officially, it's just had a name change to Assistant Manager. :P

Despite that I agree with Aydan that, in an ideal world, people would work for the reasons described in this thread but that's not how the real world works sadly. Promotion is always a goal, something to work for, even those who deny it wouldn't say no if they were offered it. Sure, there are exceptions but as a general norm, I think it's true. The competitions department generally has a high staff turnover for various reasons but I do think the lack of mobility is a factor. However, should the competitions department have new staff roles to combat this? No because they are not needed and those who are here purely for promotion can be filtered out leaving you with the exceptions. The help desk doesn't need them, I was hxhd staff for a while and I didn't see much difference in role apart from room moderation, which has now been sorted out...

Speaking of which, I'm assuming that change does not apply to trialists! Anyway, I think the changes are alright. I disagree with the manager behind the desk thing but apart from that, I don't really mind.

[Hecktix]

I'm sure i would quote you but you seem to delete the posts you swear in.

la la la. Shall we bring your reaction to Bolt660 when he told you there wouldn't be an Assistant HxHD Manager? We all know why you are against changes because you want power power power power power power.

[Richie]

All staff members apart from one are happy with the changes and are looking forward to their new roles :)

Or perhaps some of them are just afraid to speak aloud, I have commented in this thread a few times and several staff members have actually messeged me on msn saying they agree with my post(s) and that "You're acting in a disgraceful manner in the hxhd feedback thread". Heck, why would I have wanted the super staff role to stay? It can't be for power as I'm not staff. I love how allot of staff members are actually coming out of their shells and aren't afraid to disagree, fair play to you guys. Banishing the super staff role reminds me of the time you guys removed the "head dj" role. Why exactly was it removed then re-added again? wrong decision perhaps?

[Yupt]

Quite happily if I had access to my msn chat logs Jake.

You were saying things along the line of "super staff worked hard to get to the position we are in, now its all being taken away from us" "we were promoted for hard work why are we now the same"

Honestly, just put a sock in it and get on with your job, you've got the same role as we had previosuly so it's quite obvious you have something against being the same as the others.

[rnix]

la la la. Shall we bring your reaction to Bolt660 when he told you there wouldn't be an Assistant HxHD Manager? We all know why you are against changes because you want power power power power power power.

I wanted assistant? Well done - kudos to you mr. No shock there.

[Hecktix]

Or perhaps some of them are just afraid to speak aloud, I have commented in this thread a few times and several staff members have actually messeged me saying they agree with my post and that "You're acting in a disgraceful manner in the hxhd feedback thread". Heck, why would I have wanted the super staff role to stay? It can't be for power as I'm not staff. I love how allot of staff members are actually coming out of their shells and aren't afraid to disagree, fair play to you guys. Banishing the super staff role reminds me of the time you guys removed the "head dj" role. Why exactly was it removed then re-added again? wrong decision perhaps?

Staff have been given multiple chances to speak out and shape the HxHD changes over the past week, I don't care what people think of me so let's skip that bit.

Head DJ role was reinstated originally just to incompetent HabboxLive Management and was removed wrongly to piss someone off (lets not get into the politics behind previous management decisions mind). Again, HxL isn't compartive to HxHD due to staff levels.

[Ajthedragon]

Quite happily if I had access to my msn chat logs Jake.

You were saying things along the line of "super staff worked hard to get to the position we are in, now its all being taken away from us" "we were promoted for hard work why are we now the same"

Honestly, just put a sock in it and get on with your job, you've got the same role as we had previosuly so it's quite obvious you have something against being the same as the others.

He's allowed a view. If we're assuming other's reasoning for liking or not liking something I could just say you were trying to impress Hecktix to get a promotion yourself. I find it quite patronising how you seem to know so much about what he think's, whereas you could just accept he has that view and understand that not everyone has the same view.

And no, that isn't what I think; it's an example.

[Calvin]

I think you should both stop arguing, you're both representing Habbox in an awfully childish manner in this thread. You're acting like two little girls. If you're both that bothered, take it to an MSN convo.

[Inseriousity.]

Or perhaps some of them are just afraid to speak aloud

Sigh so true.
tbh I wish more staff realised that this was just a voluntary job and started speaking out more. In a way I don't think management can be blamed all the time for changes made when the staff don't say what they think - although ofc when they're actually given the chance to say what they think but that's a different story :P

[HotelUser]

I think you should both stop arguing, you're both representing Habbox in an awfully childish manner in this thread. If you're both that bothered, take it to an MSN convo.

Yeah pretty much this.

[Hecktix]

He's allowed a view. If we're assuming other's reasoning for liking or not liking something I could just say you were trying to impress Hecktix to get a promotion yourself. I find it quite patronising how you seem to know so much about what he think's, whereas you could just accept he has that view and understand that not everyone has the same view.

And no, that isn't what I think; it's an example.

LOOOOOL. Mike wouldn't dare try and impress me because he knows full well I'd tell him to do one. Mike is simply replying because he saw Reniorx's initial reaction along with most other HxHD staff and thought it despicable.

[sophiethenerd]

Look to be honest all the staff I know off are excited for this new change. All that is happening is we are all getting to kick the trolls and there will be alot more room events and stuff.

[Nuxty]

At the end of the day, change will never please everyone. People just need to get on with it and adapt! Look at it this way, HxHD is getting more attention, management will be helping out, its set to become more community/help oriented, so whats the issue?

[Con]

I think you should both stop arguing, you're both representing Habbox in an awfully childish manner in this thread. If you're both that bothered, take it to an MSN convo.
Agreed.
You both have issues with each other so just shut up and take it somewhere private?


Some of the changes I like the idea of. I definitely agree more events and such should take place in HxHD and the popularity of the room definitely needs improving but I think this will help it alot.
I would have liked to see the ranks stay because I think Super Staff is something people like to work towards and it is nice to receive a promotion, but then again having rights is nice now so I dont have to ask others to come kick.

Then again, I think it'll be a week or so and some things will come back from the old way things worked.

[HotelUser]

Look to be honest all the staff I know off are excited for this new change. All that is happening is we are all getting to kick the trolls and there will be alot more room events and stuff.

The more community involvement is quite good, that's something HxHD has always been lacking.

[Richie]

Staff have been given multiple chances to speak out and shape the HxHD changes over the past week, I don't care what people think of me so let's skip that bit.

Head DJ role was reinstated originally just to incompetent HabboxLive Management and was removed wrongly to piss someone off (lets not get into the politics behind previous management decisions mind). Again, HxL isn't compartive to HxHD due to staff levels.

I believe matt garner was actually one of those members of management who approved of the change. I could be wrong. Yes Oli, staff can speak aloud but look where that has got Jake. Whether Jake is right or wrong, you should respect his opinion rather than tell a dedicated staff member to resign.

[Ajthedragon]

Sigh so true.
tbh I wish more staff realised that this was just a voluntary job and started speaking out more. In a way I don't think management can be blamed all the time for changes made when the staff don't say what they think - although ofc when they're actually given the chance to say what they think but that's a different story :P

I think the amount of reps say it all really. General Management seem to have patronised many people into being scared of losing a job or usage of a forum they enjoy from banning. It would be interesting to see how much staff actually contributed to the changes, as given some staff's 'against' view on this, it would seem rather little.

---------- Post added 23-02-2011 at 07:52 PM ----------


LOOOOOL. Mike wouldn't dare try and impress me because he knows full well I'd tell him to do one. Mike is simply replying because he saw Reniorx's initial reaction along with most other HxHD staff and thought it despicable.

Being friends with the silent few, I can happily say that most don't.

[Grig]

I think community involvement would be fantastic. I have always been one suggesting this, sure we've got a quiz, but maybe something more unique and to a bigger scale will really put HxHD back into a very strong position.

As for this thread, it's a shame it has to lead to such petty arguments, remember it's about HxHD, not Uncle Bob or anyone else.

[Hecktix]

I believe matt garner was actually one of those members of management who approved of the change. I could be wrong. Yes Oli, staff can speak aloud but look where that has got Jake. Whether Jake is right or wrong, you should respect his opinion rather than tell a dedicated staff member to resign.

I'm not going to comment on whether Matt was approving or disapproving of the Head DJ change, all I know is that he agreed it was removed for the wrong reason and brought back for the wrong one too, until we changed that a few weeks ago.

Richie, it's all dependent on how a staff member chooses to speak out, I'll list staff members that came to me with problems with the initial changes announced and I'm sure they won't mind: Yupt, Roxy916, sophiethenerd, Alex3213, Dilusionate and others also made comments. Roxy916 approached me personally to say why she was against what had been suggested and she suggested changes, other staff also suggested changes and this is what shaped the HxHD changes. So to say "no staff speak out cause if they do they get what jake's getting" is wrong. All HxHD staff spoke out and the majority had their say politely, reasonably and had damn good reasons and suggestions and I can do nothing but applaud the staff for such suggestions, without them we would have probably implemented changes to the HD that would not have worked.

I will not respond well to bad reactions without reasonable reasoning, for instance a rogue staff member kicking off because he's now the same rank as everybody else.

[Con]

I think community involvement would be fantastic. I have always been one suggesting this, sure we've got a quiz, but maybe something more unique and to a bigger scale will really put HxHD back into a very strong position.

As for this thread, it's a shame it has to lead to such petty arguments, remember it's about HxHD, not Uncle Bob or anyone else.
Yeah I was speaking to Roxy today and she reminded me of what Dan2nd used to do as manager
He used to have this guess the password game on where members would ask HxHD staff a question and we could give a clue towards the password.
Things like this, and quests and such could really work well in HxHD

[HotelUser]

I think community involvement would be fantastic. I have always been one suggesting this, sure we've got a quiz, but maybe something more unique and to a bigger scale will really put HxHD back into a very strong position.

As for this thread, it's a shame it has to lead to such petty arguments, remember it's about HxHD, not Uncle Bob or anyone else.

I hope the more involved community will balance with the lack of staffmembers now - when HxHD had a team of 20 staffmembers in the summer for instance activity was excellent - but even several months ago when we had just 14 staff attendance wasn't so good.

As staff are a clear key element towards populating the room having a shortage wont help, we will have to see how active managers are I suppose.

[Richie]

I'm not going to comment on whether Matt was approving or disapproving of the Head DJ change, all I know is that he agreed it was removed for the wrong reason and brought back for the wrong one too, until we changed that a few weeks ago.

Richie, it's all dependent on how a staff member chooses to speak out, I'll list staff members that came to me with problems with the initial changes announced and I'm sure they won't mind: Yupt, Roxy916, sophiethenerd, Alex3213, Dilusionate and others also made comments. Roxy916 approached me personally to say why she was against what had been suggested and she suggested changes, other staff also suggested changes and this is what shaped the HxHD changes. So to say "no staff speak out cause if they do they get what jake's getting" is wrong. All HxHD staff spoke out and the majority had their say politely, reasonably and had damn good reasons and suggestions and I can do nothing but applaud the staff for such suggestions, without them we would have probably implemented changes to the HD that would not have worked.

I will not respond well to bad reactions without reasonable reasoning, for instance a rogue staff member kicking off because he's now the same rank as everybody else.

In fairness though Oli, it's human nature. If you worked your ass off for a Job in real life, then finally got promoted but then demoted because the company wanted to make a change, you and anyone else in the same position would be angry. Maybe Jake is wrong but he's just annoyed and I don't blame him.

[Hecktix]

Yeah I was speaking to Roxy today and she reminded me of what Dan2nd used to do as manager
He used to have this guess the password game on where members would ask HxHD staff a question and we could give a clue towards the password.
Things like this, and quests and such could really work well in HxHD

And it is things like this which these changes should prompt (I hope :P)

---------- Post added 23-02-2011 at 08:02 PM ----------


In fairness though Oli, it's human nature. If you worked your ass off in a real life Job got promoted then got demoted because the company wanted to make a change, you and anyone else in the same position would be angry. Maybe Jake is wrong but he's just annoyed and I don't blame him.

I would understand if we had demoted him, however we haven't, as Yupt said multiple times their job has not changed in the slightest.

[Ajthedragon]

I will not respond well to bad reactions without reasonable reasoning, for instance a rogue staff member kicking off because he's now the same rank as everybody else.

Had it not been for that end bit that might have been the first generally constructive and polite post you've posted in this thread.

[scott]

Yeah I was speaking to Roxy today and she reminded me of what Dan2nd used to do as manager
He used to have this guess the password game on where members would ask HxHD staff a question and we could give a clue towards the password.
Things like this, and quests and such could really work well in HxHD

We used to always do this and do things were we ended up dressing as pirates, I can't remember what exactly. But doing HxHD events always start out with great intentions of it happening regularly and it happens a few times then never happens again. I hope events and such start happening regularly because it will benefit the desk greatly.

As for the staff changes I think it's a good idea. Everyone on the one level and in the job to help other habbos rather than their own personal gain in such a small department senior roles aren't needed. I don't see anything has been removed from super staff? just other staff gained room kicking privileges which I think is a great move for the desk. :)

[Con]

We used to always do this and do things were we ended up dressing as pirates, I can't remember what exactly. But doing HxHD events always start out with great intentions of it happening regularly and it happens a few times then never happens again. I hope events and such start happening regularly because it will benefit the desk greatly.

As for the staff changes I think it's a good idea. Everyone on the one level and in the job to help other habbos rather than their own personal gain in such a small department senior roles aren't needed. I don't see anything has been removed from super staff? just other staff gained room kicking privileges which I think is a great move for the desk. :)

Completely agree with your post actually :P
I wish I could remember everything that Dan2nd and you did as managers but I remember there was a lot and it was popular the whole way through!

[Grig]

As for the senior roles, I agree it was ridiculous in the past, heck I think the department started having a reputation for scooping out senior roles easier than anyone.

When your seniors outnumber your normal staff, something isn't right. That has often been the case in HxHD

[Richie]

I would understand if we had demoted him, however we haven't, as Yupt said multiple times their job has not changed in the slightest.
He is now normal staff because the super staff position was removed. So in some way he may still feel as if he got demoted. It would be just like going to work, constantly being on time and putting in that extra bit of work that the others didn't put in. Then those who (in nice terms) who didn't do as much as he may have done get promoted to the same level as him. Therefore all the extra effort he put in was pointless.

Yeah, I know the above is probably going to spark an argument because lets be honest all the staff are competitive and want to be better than one another.


I'm not saying Jake was better than other staff I'm just giving my view on what may have made him angry or just very opinionated.

[Hecktix]

He is now normal staff because the super staff position was removed. So in some way he may still feel as if he got demoted. It would be just like going to work, constantly being on time and putting in that extra bit of work that the others didn't put in. Then those who (in nice terms) who didn't do as much as he may have done get promoted to the same level as him. Therefore all the extra effort he put in was pointless.

Yeah, I know the above is probably going to spark an argument because lets be honest all the staff are competitive and want to be better than one another.


I'm not saying Jake was better than other staff I'm just giving my view on what may have made him angry or just very opinionated.

There are measures in place to remove staff who don't pull their weight, in every department whether there is a ranked structure or not there are slackers, more often then not you find senior staff slacking because they class themselves above the others, I could give you numerous examples of this happening with roles such as Senior DJ, Head DJ, Forum Super Moderator, Expert RV, Head RV, and most importantly Super Staff :P

[Alex3213]

Yeah I was speaking to Roxy today and she reminded me of what Dan2nd used to do as manager
He used to have this guess the password game on where members would ask HxHD staff a question and we could give a clue towards the password.
Things like this, and quests and such could really work well in HxHD

Dan2nd was a fantastic manager on the community side of things and I hope to God HxHD management take a leaf out of his book.

[Richie]

There are measures in place to remove staff who don't pull their weight, in every department whether there is a ranked structure or not there are slackers, more often then not you find senior staff slacking because they class themselves above the others, I could give you numerous examples of this happening with roles such as Senior DJ, Head DJ, Forum Super Moderator, Expert RV, Head RV, and most importantly Super Staff :P

Trust me, this is where the slacking will start. Normal staff will have no goal to work towards so they'll just give up and give their bare minimum effort. I know that isn't how staff should act but it is and it's obvious. When I worked for habboxlive it was the exact same thing, when people got to head dj they gave up and slacked, then when a manager left they jump back onto the wagon to 'fight' for the position among other head djs. It's just going to be the exact same with the hxhd. The room is popular now because it always is when big changes happen. In a week or so I don't think the room will be as popular as you thought it'd be.

[Ajthedragon]

Dan2nd was a fantastic manager on the community side of things and I hope to God HxHD management take a leaf out of his book.

Couldn't agree more, a friendly, non-bias person always willing to take one for the team and help out users and really contributed massively to the community during both spells of his management.

[Hecktix]

Trust me, this is where the slacking will start. Normal staff will have no goal to work towards so they'll just give up and give their bare minimum effort. I know that isn't how staff should act but it is and it's obvious. When I worked for habboxlive it was the exact same thing, when people got to head dj they gave up and slacked, then when a manager left they jump back onto the wagon to 'fight' for the position among other head djs. It's just going to be the exact same with the hxhd. The room is popular now because it always is when big changes happen. In a week or so I don't think the room will be as popular as you thought it'd be.

If staff slack they will be fired, simple.

[Jsoh]

i think the reason jake is so upset is cus he's just lost his senior role in the team, i'd be annoyed aswell? otherwise the changes sound good.

[Yupt]

For the sense that there is no senior role in hxhd under managerial, yes you could say that we are normal staff now. But as pointed out various times nothing has been taken away from our jobs. To make things appear in a different light, think of it that the normal staff were promoted to super staff and so forth the name has changed to normal staff.

I'm on my phone so I cant really quote as easy as I could if I were on a computer, but for the 'imagine this was a real life job' comment: this role is voluntary, we are not being payed. If we were payed and having only one role meant my wages were spread out, heck I'd be complaining too. However this is not the case. There Is reasoning behind this you know, having all staff with super staff powers means that the room is now much more efficient. In the old system if normal staff were in the desk and something which needed rights was required then ss would have to come in. The new system means we can work closer together and we can be much more efficient in how we progress as a department.

[Ajthedragon]

If staff slack they will be fired, simple.

Wow, what great motivation. "Work or get fired." Seems more of a threat to me? I swear first it was loosing a rewarding user rank system and now this. Something wrong with rewarding users/staff?

[scott]

Completely agree with your post actually :P
I wish I could remember everything that Dan2nd and you did as managers but I remember there was a lot and it was popular the whole way through!

http://www.habboxforum.com/showthread.php?t=489905&highlight=
http://www.habboxforum.com/showthread.php?t=482750&highlight=
http://www.habboxforum.com/showthread.php?t=515688

just a few things I found ehe. HxHD have the ability to do a lot other than just quizs so i hope that they do :D

[Richie]

For the sense that there is no senior role in hxhd under managerial, yes you could say that we are normal staff now. But as pointed out various times nothing has been taken away from our jobs. To make things appear in a different light, think of it that the normal staff were promoted to super staff and so forth the name has changed to normal staff.

I'm on my phone so I cant really quote as easy as I could if I were on a computer, but for the 'imagine this was a real life job' comment: this role is voluntary, we are not being payed. If we were payed and having only one role meant my wages were spread out, heck I'd be complaining too. However this is not the case. There Is reasoning behind this you know, having all staff with super staff powers means that the room is now much more efficient. In the old system if normal staff were in the desk and something which needed rights was required then ss would have to come in. The new system means we can work closer together and we can be much more efficient in how we progress as a department.

If I work for a voluntary local fm radio, got a high position and the exact same thing happened I'd still be pissed. It's not whether it's voluntary or not, I imagine Jake feels "robbed" of his position. I know that sounds silly but take some time to think about where he may be coming from before replying. Again, I'm not saying he's right, I can just understand why he's annoyed.

[Hecktix]

Wow, what great motivation. "Work or get fired." Seems more of a threat to me? I swear first it was loosing a rewarding user rank system and now this. Something wrong with rewarding users/staff?

That's how life works I'm afraid, work well - you get rewarded, we have various reward systems in place here at Habbox. If you don't work well you are warned and eventually will be removed from the job.

[Ajthedragon]

That's how life works I'm afraid, work well - you get rewarded, we have various reward systems in place here at Habbox. If you don't work well you are warned and eventually will be removed from the job.

I would love to know what these rewards are, because the only ones I can think of now are RVROTW/RVROTM and MOTM. Elsewhere most systems have been revoked.

[Hecktix]

I would love to know what these rewards are, because the only ones I can think of now are RVROTW/RVROTM and MOTM. Elsewhere most systems have been revoked.

In January I announced that I would be revamping staff reward schemes, the first move of this was to ensure every department had funds to reward staff in a staff of the month scheme. Due to other priorities around Habbox this is the only reward offered universally in all departments however this will change when I get time to draw up some policies. Some Department Managers take it upon themselves to send their staff congratulatory PMs when they have done well - not for anything specific but something important, this is something that should increase around Habbox.

Promotions are a nice reward but they are not a necessary reward. Jin spoke to me a few weeks ago about some things giving staff out-of-habbox awards, it's just a lot of the time these things take time to develop. Staff Rewards and Praise has always been something I put at the top of the list of importance in keeping staff happy here at Habbox, HabboxLive has just been revamped based on a system of management to staff feedback becoming more often and HabboxLive has improved rapidly, there aren't many options for promotion in HabboxLive (i know there are senior ranks but they dont get given out very often in comparison to how many staff, aiming for promotion would be a very long shot), hopefully this is something we can implement to all Habbox Departments.

[Ajthedragon]

So from what I can gather, you're revoking all these motivational policies without actually having drawn up news ones. To me these policies were working fine and the Help Desk SS staff did their jobs well. PM's are hardly a reward, to me that was a little motivation technique which you should give out no matter if the staff are doing well or not.

The fast that some departments still have senior ranks and others not shows that this can not actually be put in action for departments universally anyway. RVR's and HRVR's remain very different and the ERVR was kind of a learning curb for when you graduated to HRVR. And given that most RVR's do get promoted provided they stay, it works.

[scott]

In January I announced that I would be revamping staff reward schemes, the first move of this was to ensure every department had funds to reward staff in a staff of the month scheme. Due to other priorities around Habbox this is the only reward offered universally in all departments however this will change when I get time to draw up some policies. Some Department Managers take it upon themselves to send their staff congratulatory PMs when they have done well - not for anything specific but something important, this is something that should increase around Habbox.

That is very motivational for staff as well as within HabboxLive feedback PMs which can tell DJs good aspects about their shows which they do actually really appreciated. Simple things go a long way!

[Inseriousity.]

Different managers have different motivational/reward structures in place. Perhaps this could be standardised but personally I think that's boring.

on topic though, I agree that the community getting involved with hxhd is something that should be welcomed with open arms although scott's right, there is the tendancy for these things to start off well then people falter so fingers crossed it'll work out well :D

[Yupt]

I can understand why he's annoyed but the majority of people don't have a song and dance over it. What I was having a go at him for was the fact that for all we know the normal staff who have now got these powers and were probably feeling good because of it could now be feeling they don't deserve them, Whig isn't a nice thought. I probably wouldn't comment if I didn't have the same rank as him prior to this aswell.

[ChickenFaces]

I'm just worried about the fact that rights are just going to be given out now that there isn't any super staff.

Like you're giving new staffmembers rights out like they're candy.

What? How is that practical at all? It'll be easier for hackers/trashers to get in and wreak havoc.

[Hecktix]

That is very motivational for staff as well as within HabboxLive feedback PMs which can tell DJs good aspects about their shows which they do actually really appreciated. Simple things go a long way!

HabboxLive is a perfect example of it scott, the feedback Head DJs and HxL Management give to HxL DJs is tremendous and you can read through a feedback PM and then listen to the DJs next show and from reading the feedback PM you can see how they are taking it on board and improving it.

Ayd, there have always been reward policies in place at Habbox however they have not always been utilised nor emphasised. I have been Assistant General Manager (Staff) here for about 4 months I think and my aim is to make the staff experience at Habbox more enjoyable within each department individually, the reason it may seem some departments dont have reward schemes is because each department needs individual reward schemes to benefit their different types of staff.

[Grig]

I remember when I was at news, if there was a superb exclusive article, that someone would write meticulously, then I would send them a congratulatory PM and even offer them some free VIP as a reward and that was really motivational. We always tried to motivate staff and it shows in final outcome and dedication, people genuinely enjoyed themselves and felt part of the team.

[Hecktix]

I'm just worried about the fact that rights are just going to be given out now that there isn't any super staff.

Like you're giving new staffmembers rights out like they're candy.

What? How is that practical at all? It'll be easier for hackers/trashers to get in and wreak havoc.

Selection will have to be much more rigorous shannon.

[Ajthedragon]

That is very motivational for staff as well as within HabboxLive feedback PMs which can tell DJs good aspects about their shows which they do actually really appreciated. Simple things go a long way!

I agree it is. And you're right, simple things do go a long way. :D What I should stress on my part is that I'm not saying that this isn't a plausible method, because it's a method which works and is very, very motivational.


Different managers have different motivational/reward structures in place. Perhaps this could be standardised but personally I think that's boring.

on topic though, I agree that the community getting involved with hxhd is something that should be welcomed with open arms although scott's right, there is the tendancy for these things to start off well then people falter so fingers crossed it'll work out well :D

I agree, my point was more to do with fact that standardising doesn't really work throughout Habbox departments. :P I just think it's sad when these differing motivational methods or rewards are lost when really it wouldn't have done any harm. (H)

[Grig]

HabboxLive is a perfect example of it scott, the feedback Head DJs and HxL Management give to HxL DJs is tremendous and you can read through a feedback PM and then listen to the DJs next show and from reading the feedback PM you can see how they are taking it on board and improving it.

Ayd, there have always been reward policies in place at Habbox however they have not always been utilised nor emphasised. I have been Assistant General Manager (Staff) here for about 4 months I think and my aim is to make the staff experience at Habbox more enjoyable within each department individually, the reason it may seem some departments dont have reward schemes is because each department needs individual reward schemes to benefit their different types of staff.

This is very true and I cannot tell you how much DJs have improved since, they are like completely new DJs, better, more enthusiastic, more confident and really now, I think believe in themselves that much more.

[ChickenFaces]

Selection will have to be much more rigorous shannon.

Nonetheless it's putting everything at a higher risk. Simply because selection is going to become more rigorous, it doesn't mean that people are going to be trustworthy. I'm sure I need not remind you of that. Everyone having rights means that you'll be less likely to find out who trashed the room if they're going to be sneaky about it.

[Yupt]

Hxhd is not often empty. And with this whole change an attempt to increase activity it wont be hard to work out who's trashing if furni starts moving.

[ChickenFaces]

Hxhd is not often empty.



Not when I'm online.

[Ajthedragon]

I agree, what about when staff are put on trial? Giving someone rights just like that could cause problems, and if you only get them when you actually pass some may still try to take advantage of this perk. In addition it's unlikely we'll know who it was.

Yes, it could be demotivating, but surely you have to draw a line between safety and motivation. Although generally I am more for this move than against, I'm just a little puzzled about how to combat the potential problems.

[Hecktix]

I agree, what about when staff are put on trial? Giving someone rights just like that could cause problems, and if you only get them when you actually pass some may still try to take advantage of this perk. In addition it's unlikely we'll know who it was.

Yes, it could be demotivating, but surely you have to draw a line between safety and motivation. Although generally I am more for this move than against, I'm just a little puzzled about how to combat the potential problems.

Trialists have not yet been discussed as we don't have the need for any yet, however it would be a foolish idea to give trialists rights.

[Alex3213]

I agree, what about when staff are put on trial? Giving someone rights just like that could cause problems, and if you only get them when you actually pass some may still try to take advantage of this perk. In addition it's unlikely we'll know who it was.

Yes, it could be demotivating, but surely you have to draw a line between safety and motivation. Although generally I am more for this move than against, I'm just a little puzzled about how to combat the potential problems.

I did talk about rights quite a lot in the latest HxHD meeting and how selection is chosen. The relation chosen was "the same way we hire forum moderators". The difference is the forum moderators are logged and you can see who's done what, etc. etc. as well as not having full rights as well- for example only moderating one category rather than the whole forum as a super moderator. Especially as there isn't a "record" in the HxHD whereas on the forum there is a permanent one.

[ChickenFaces]

There just seems to be a lot of holes that aren't getting filled in as quickly as they should be with this issue. Although it makes sense it just doesn't seem well thought out.

[Ajthedragon]

I did talk about rights quite a lot in the latest HxHD meeting and how selection is chosen. The relation chosen was "the same way we hire forum moderators". The difference is the forum moderators are logged and you can see who's done what, etc. etc. as well as not having full rights as well- for example only moderating one category rather than the whole forum as a super moderator. Especially as there isn't a "record" in the HxHD whereas on the forum there is a permanent one.

Exactly, thus making that first point invalid.

Where do you draw the line at actually giving the fully fledged staff right too. There has to be a certain level of trust, which as we all know, many choose to abuse.

[ChickenFaces]

Exactly, thus making that first point invalid.

Where do you draw the line at actually giving the fully fledged staff right too. There has to be a certain level of trust, which as we all know, many choose to abuse.

Therein lies the problem and my question. When is it right to give normal staff rights? The same time period in which one would be promoted to a super staff or whenever the manager thinks they're ready for the responsibility? It seems kind of unorganized to me.

[Ajthedragon]

Therein lies the problem and my question. When is it right to give normal staff rights? The same time period in which one would be promoted to a super staff or whenever the manager thinks they're ready for the responsibility? It seems kind of unorganized to me.

Totally agree, thus this sense of division occurs again, which I assume is what they tried to stop. That to me, shows the system doesn't work, or would be very hard to put into practice.

[wixard]

who are the erebs in the help desk these days

[Yupt]

All changes need time to fill in all the gaps. I'm sure management will find a suitable plan nearer the time.

[myke]

*posts so I can get a share of the rep going around* LOL KIDDING.

The new changes will take time to get used to, maybe it'll work, maybe it won't.

One fansite I used to be at changed to more of a 'lounge' and it flopped, epicly. Let's hope this isn't the case with this :P ...

I can see both view points tbh.. no-one's going to win the argument lol, both are valid points.

but Oli don't really agree with you bringing personal stuff about renior into it lol.. we'd get a right smiting if we did that :l

[Hecktix]

*posts so I can get a share of the rep going around* LOL KIDDING.

The new changes will take time to get used to, maybe it'll work, maybe it won't.

One fansite I used to be at changed to more of a 'lounge' and it flopped, epicly. Let's hope this isn't the case with this :P ...

I can see both view points tbh.. no-one's going to win the argument lol, both are valid points.

but Oli don't really agree with you bringing personal stuff about renior into it lol.. we'd get a right smiting if we did that :l

I agree and I apologise to Reniorx for that, some stuff should not have been said and I have spoken to Jake about this privately also.

[Alex3213]

*posts so I can get a share of the rep going around* LOL KIDDING.

The new changes will take time to get used to, maybe it'll work, maybe it won't.

One fansite I used to be at changed to more of a 'lounge' and it flopped, epicly. Let's hope this isn't the case with this :P ...

I can see both view points tbh.. no-one's going to win the argument lol, both are valid points.

but Oli don't really agree with you bringing personal stuff about renior into it lol.. we'd get a right smiting if we did that :l

In 2009, Jaiisun and management at the time tried to turn HxHD into a lounge. It flopped, epicly: your words and that's exactly what happened here. Once again they kept the name as it was well known however they did have the normal staff rank still. I don't think there's much changing really apart from the community aspects and there is no normal staff.

That doesn't mean that I like all this rights stuff, though. It's going to be picky, picky, of course, however there's always going to be issues with trust.

[rnix]

Guys i know what he said might of not seemed acceptable but lets keep this on topic :L Well try (:

[Ajthedragon]

All changes need time to fill in all the gaps. I'm sure management will find a suitable plan nearer the time.

Nearer the time isn't really good enough though, you have to make the system work before using on the entire department. This is what it all comes down too, because I'm truly puzzled over the whole trust issue.

[Hecktix]

Nearer the time isn't really good enough though, you have to make the system work before using on the entire department. This is what it all comes down too, because I'm truly puzzled over the whole trust issue.

Not really, gradual change is just as effective if you have the right Manager (which we do in Lizzy, she's fab) and the staff supporting it/giving feedback all the way.

[wixard]

whyd nobody answer me

[Ajthedragon]

Not really, gradual change is just as effective if you have the right Manager (which we do in Lizzy, she's fab) and the staff supporting it/giving feedback all the way.

I'll be honest, as we saw a few pages ago you weren't really entirely being supportive of other staff members giving their feedback on the new system before it is even introduced. I hope it goes well, I really do. But there are still question marks hanging over some area's. And until that is resolved I struggle to see how the system will work for everyone, more so with new staff members and motivating staff.

---------- Post added 23-02-2011 at 10:02 PM ----------


whyd nobody answer me

They all left, sorry. :(

R.I.P HxHD Rebs - hope that cleared it up for you! ;)

[Hecktix]

I'll be honest, as we saw a few pages ago you weren't really entirely being supportive of other staff members giving their feedback on the new system before it is even introduced. I hope it goes well, I really do. But there are still question marks hanging over some area's. And until that is resolved I struggle to see how the system will work for everyone, more so with new staff members and motivating staff.

---------- Post added 23-02-2011 at 10:02 PM ----------



They all left, sorry. :(

R.I.P HxHD Rebs - hope that cleared it up for you! ;)

I had an argument with Reniorx over clashing personal issues which shouldnt have been brought onto the forum, I welcome and encourage staff feedback, it's the staff who have to do the job at the end of the day.

[ChickenFaces]

It's not that it's a bad idea it's just that it seems thrown together with a lot of gaping holes that should have been taken care of before they were even put into effect in the first place. I know trust is a big thing for you guys and it seems like the thing that involves trust the most has been overlooked. Wow this is late don't blame me I was at the dentist.

[Inseriousity.]

I had an argument with Reniorx over clashing personal issues which shouldnt have been brought onto the forum, I welcome and encourage staff feedback, it's the staff who have to do the job at the end of the day.

lolol really?
I agree that the whole rights issue is a grey area. Staff selection is going to have to be very strict and I wonder if it'll be able to cope with that. Despite that, we can't expect 100% perfection in everything, there's going to be a few problems and there'll come a time when someone abuses their rights for whatever reason. I also think that if things were left until every single flaw had been corrected, things would never get done. These things develop and are perfected over time, not sorted out straight away.

[nvrspk4]

It seems that this thread has shifted towards a more staff-centric focus (I've read pages 1, 2, and 16, sorry I'm being lazy on this thread) but I'll comment on the initial intent.

I personally don't think HxHD should be changed into a lounge. We had the same issue before and the same dilemma facing us. The issue was simply that the management was getting silly and hiring huge amounts of staff. We limited the staff number, made it a privilege to become HxHD staff because slots were very limited (we wouldn't even allow returning staff unless there was a spot open in the quota, so often returning staff were put on a waiting list of sorts for the next available resignation.) It created a sense of desire to be in the desk, and also a small community as you would see the same 10-12 faces (usually 5-6 around your time zone) in the desk all the time. Of course it took a few months for the sentiment to shift, but the desk definitely picked up.

Another thing we did was tightened up the staff area - a lot. Only a few people could be behind the bar, so when several staffers were in there, they had to sit outside (and were encouraged to do so) to sort of break down the divide and interact more with the people who came to HxHD as well as friends and others. Yes, you're separated by a pixels, how strange can it be, but it definitely has some sort of an effect, whether it's psychological or just general intent when someone comes out and sits next to you as opposed to shouting to you from behind the bars.

Then they lifted the staff restriction for reasons I don't know (I'm sure there were reasons, I just wasn't around at that time) and we went back to the anyone-can-get-a-job environment and also having to force people to get into the desk, with a very rigorous attendance and reporting policy from what I hear. This completely reversed the point of the changes the first time, and brought it back to the old, overstaffed, impersonal desk. I'd be interested to see an attempted reimplementation (and more permanent implementation) of the downsized desk to see what kind of success that has, as opposed to a lounge, which really will invalidate HxHD's usefulness, it will just become a random Habbox room that no longer gets used.

I guess the other question that should be asked is whether HxHD should be a part of Habbox's legacy going forward, or if it's time to separate from HxHD. I am personally of the opinion that that's a bad idea. Habbox has gradually paid less attention to Habbo and lost its Habbo foothold (and I take equal blame for continuing the policies during my reign as GM, although there were intermittent attempts to boost Habbo interaction there was rarely a sustained effort) but I think that situation is continuing to deteriorate. HxHD is our only real permanent connection to Habbo, events come and events go, they're good popularity but HxHD really is our "base" on Habbo. Turning it into a lounge would essentially be giving up our last base on Habbo, and we need to scale up our presence there, not scale down.

On a side note, I think that there should be an emphasis on recruiting Habbo-active (as in they use it because they enjoy it, not just because of their job) managers, even if we do lose a little bit on the competence/professionalism front (not that I'm saying incompetence should be tolerated, but a lot of bonus points should be given to those who use Habbo out of enjoyment as well as for their jobs.)

[ChickenFaces]

Good points they were never going to turn it into a lounge anyway though :D

Anywho my concern as I've said before are the fact that they completely overlooked the trialist aspect of the rights situation as well as many other parts. But as I see it's going to get no where and I'm not going to get a response to my concerns like I always do I see this is going down a nowhere road so I see no point in taking the dispute further unless I get a suitable answer and not just 0.0 faces.

[Hecktix]

Good points they were never going to turn it into a lounge anyway though :D

Anywho my concern as I've said before are the fact that they completely overlooked the trialist aspect of the rights situation as well as many other parts. But as I see it's going to get no where and I'm not going to get a response to my concerns like I always do I see this is going down a nowhere road so I see no point in taking the dispute further unless I get a suitable answer and not just 0.0 faces.

It hasn't been over looked Shannon, I'm sure we all have ideas of how we will go about hiring trialists however it's not something that's been discussed as the aspects that have been discussed are the immediate aspects. It would be impossible to just change something over night and change absolutely everything perfectly, it'd be like releasing v6 (no jokes) one night and David saying "right guys, it's released, i'm off cya xoxox" and not coming back to improve the concept.

I don't think anybody in the right mind would give trialists rights, that's just asking to be trashed however as it's been said the selection process will have to be a lot stricter and I also think trials will have to be a lot stricter and perhaps longer. This is something that will be discussed with HxHD staff.

[Jordan]

I don't get why rights have been given to all staff, why? It was perfectly fine before. There's more chance of it being trashed now than before. (Not saying it will be)

[Conservative,]

I don't get why rights have been given to all staff, why? It was perfectly fine before. There's more chance of it being trashed now than before. (Not saying it will be)

It's better this way. I remember when I was HxHD, I was ill for a week so i went in to get some hours during the day and it was only me in there. Some people came in spamming other fansites - I couldn't do anything. If all staff have rights, as long as there is staff in there, it can be monitored, unlike before when you had to get SS or a manager to come and do it which took time and effort and by then the problem was probably gone anyway.

[Jordan]

It's better this way. I remember when I was HxHD, I was ill for a week so i went in to get some hours during the day and it was only me in there. Some people came in spamming other fansites - I couldn't do anything. If all staff have rights, as long as there is staff in there, it can be monitored, unlike before when you had to get SS or a manager to come and do it which took time and effort and by then the problem was probably gone anyway.


It was perfectly fine in the old system :P There was normally Management or Super staff online habbo or habbox all the time. And Im sure it wasn't that much effort to log into habbo any and click a kick button.

So what happens, and we all know it will happen sometime when it gets trashed? There is going to be alot more possibilities than before.

[Hecktix]

I don't get why rights have been given to all staff, why? It was perfectly fine before. There's more chance of it being trashed now than before. (Not saying it will be)


It's better this way. I remember when I was HxHD, I was ill for a week so i went in to get some hours during the day and it was only me in there. Some people came in spamming other fansites - I couldn't do anything. If all staff have rights, as long as there is staff in there, it can be monitored, unlike before when you had to get SS or a manager to come and do it which took time and effort and by then the problem was probably gone anyway.

This and other equality reasons. Before there were about 6 super staff I think, the HxHD staff limit is 10 so that's only 4 extra people with rights, it's not increasing the chances of being trashed by that much and tbh you just need to be careful with who gets a job. This should increase the popularity of HxHD as with what Nvr said, if jobs are rare people will spend more time trying to show us they are trustworthy and deserve the chance and rights.

[dogboy123]

Think there are some good new changes there. I havent read the whole thread so I may be repeating what people have said but I think with no SS roles there there isnt much to work for as manager rioles rarely change? It seems that now there are only 2 roles and theres no spread in authority before SS were looked up to and it had a sence to it that made the normal staff work harder and then when you'd worked hard you were rewarded

[Hecktix]

Think there are some good new changes there. I havent read the whole thread so I may be repeating what people have said but I think with no SS roles there there isnt much to work for as manager rioles rarely change?

You should probably read the rest of the thread Ben :P Our argument is you shouldnt need promotions to work for as long as we provide other rewards.

[ChickenFaces]

You should probably read the rest of the thread Ben :P Our argument is you shouldnt need promotions to work for as long as we provide other rewards.

When I was at the HxHD there weren't exactly many 'rewards' only SOTM and even that was sometimes never given out.

[Jordan]

Think there are some good new changes there. I havent read the whole thread so I may be repeating what people have said but I think with no SS roles there there isnt much to work for as manager rioles rarely change? It seems that now there are only 2 roles and theres no spread in authority before SS were looked up to and it had a sence to it that made the normal staff work harder and then when you'd worked hard you were rewarded

Agreed with the second bit there, when you were SS you were given the opportunity to do some reports which I thought was brilliant as it's giving a taster of the management role. Now, there's nothing. I can see staff going to become bored of being the same thing. There is nothing to work towards..

[dogboy123]

I cba reading through 9 pages haha, so if im repeating anything just tell me..but with a job like HxHD which is all about activity people will start to get bored if there's nothing to work for. Thats why after you reach manager theres a certain time until you start to get bored especially with a department like HxHD cause it is really fun and a great job but once you've done it all and theres nothing to push you to spend time in the desk you just get tired

[Hecktix]

When I was at the HxHD there weren't exactly many 'rewards' only SOTM and even that was sometimes never given out.


Agreed with the second bit there, when you were SS you were given the opportunity to do some reports which I thought was brilliant as it's giving a taster of the management role. Now, there's nothing. I can see staff going to become bored of being the same thing. There is nothing to work towards..


I cba reading through 9 pages haha, so if im repeating anything just tell me..but with a job like HxHD which is all about activity people will start to get bored if there's nothing to work for. Thats why after you reach manager theres a certain time until you start to get bored especially with a department like HxHD cause it is really fun and a great job but once you've done it all and theres nothing to push you to spend time in the desk you just get tired

Ah, but that would be in the past. With these changes to HxHD we are looking at different ways of giving staff things to work for. Overall the changes aim to make the job more fun and the staff members have few more roles and responsibilities on top of having rights. Staff members will be given the opportunity to run their own schemes to promote the desk and given a lot more freedom in what they can do, I know for instance this is something Roxy916 is looking forward to.

The aim of this is to make the desk more fun and enjoyable for everyone and this includes staff, as you said Ben HxHD staff can be quite boring and tiresome even for Managers therefore these changes have been brought in to make it more enjoyable, there will be "extra" roles that staff members can take on within the help desk community although these won't arise until the changes are in full flow. HxHD has a lot of scope for improvement under these new changes and I believe Lizzy will take it far (she already has a lot of ideas), the staff won't need super staff to work towards because each staff member will have their own idea of where they want to go in HxHD and we are going to start opening doors to let them do their own thing within the desk, for instance someone suggested that they'd like to organise a chat night with Redtiz or another Habbo Staff member etc.

[Jordan]

The Help Desk has been and probably will always be boring, it's something that is really hard to make enjoyable what ever you do. I found it hard trying to attempt this when I was manager for a couple of months in the past. When you say the staff members will be given the chance to use their own schemes... is this something you can expand on now or not? This just sounds like events at the moment.

[dogboy123]

Ah, but that would be in the past. With these changes to HxHD we are looking at different ways of giving staff things to work for. Overall the changes aim to make the job more fun and the staff members have few more roles and responsibilities on top of having rights. Staff members will be given the opportunity to run their own schemes to promote the desk and given a lot more freedom in what they can do, I know for instance this is something Roxy916 is looking forward to.

The aim of this is to make the desk more fun and enjoyable for everyone and this includes staff, as you said Ben HxHD staff can be quite boring and tiresome even for Managers therefore these changes have been brought in to make it more enjoyable, there will be "extra" roles that staff members can take on within the help desk community although these won't arise until the changes are in full flow. HxHD has a lot of scope for improvement under these new changes and I believe Lizzy will take it far (she already has a lot of ideas), the staff won't need super staff to work towards because each staff member will have their own idea of where they want to go in HxHD and we are going to start opening doors to let them do their own thing within the desk, for instance someone suggested that they'd like to organise a chat night with Redtiz or another Habbo Staff member etc.

Sounds better now that you've explained it actually, think it could put a spring back into the desk. Guess I was just glued to what the desk used to be like and now its all changing its a bit wierd but it does sound good :)

[Hecktix]

The Help Desk has been and probably will always be boring, it's something that is really hard to make enjoyable what ever you do. I found it hard trying to attempt this when I was manager for a couple of months in the past. When you say the staff members will be given the chance to use their own schemes... is this something you can expand on now or not? This just sounds like events at the moment.

It's basically events/competitions run by the help desk, I can't say much as we don't know what each staff member wants to do but we've told them there's no limits and if they have an idea that they wanna do they can suggest it and if it's plausible and they can make it work then they will be allowed to do it.

[ChickenFaces]

Staff members were hardly even motivated enough to do a weekly task back in the past. They were actually pretty fun but they eventually got old and no one wanted to do them out of lack of motivation. Everything stayed the same. There wasn't any spark in the department. Plus another concern is the huge jump a normal staff member is going to take if a manager steps down. And we only have one manager right now.

[Jordan]

Ok, going back to something wayyyyyyyyyyyyyyyyyyyyyyyyyyy back.

The Help Desk needs to really start reeling in the international habbo's now. I know people use to tell me the quiz is at an inappropriate time for most people and I always said to them I would get it changed.... I didn't. Maybe it would help to move the quiz to a time which is suitable for all timezones and/or have an extra quiz sometime during the week. Maybe provide furniture in one of them because of the monthly VIP limit.

When the HxHD holds events do it during the UK's night time, like Habboxlive have been during recently!

I'll chat more tomorrow gtg!

[Calvin]

I have to admit, at first they didn't really explain it well but I like the idea of how staff can now host their own events sort of thing. Good luck with it ;)

@Jordan, I agree that some events could be held during those times. Maybe turn it into a chill session, get Matt on to make regular events and get some people in. Hopefully that should boost the visitors during them times!

[Hecktix]

Staff members were hardly even motivated enough to do a weekly task back in the past. They were actually pretty fun but they eventually got old and no one wanted to do them out of lack of motivation. Everything stayed the same. There wasn't any spark in the department. Plus another concern is the huge jump a normal staff member is going to take if a manager steps down. And we only have one manager right now.

It's not going to be a huge jump because the department is going to be inter-related, Lizzy is basically going to be one of them and do the same stuff they do apart from she can pick them up on lack of activity, rule breaking etc. The systems we're going to use are going to be nothing like the weekly task, staff are going to be free and the management are going to give the staff more freedom, Lizzy will be there to approve of ideas and help staff develop them and do the other menial tasks that a manager does, other than that Lizzy will be doing the same task so the "huge jump" argument is invalid - every managerial role is a huge jump from any staff role whether that be Forum Super Moderator -> Forum Manager (trust me I know that jump is huge), HxHD Staff -> HxHD Manager, Competitions Staff -> Competitions manager or whatever.

---------- Post added 24-02-2011 at 12:02 AM ----------


Ok, going back to something wayyyyyyyyyyyyyyyyyyyyyyyyyyy back.

The Help Desk needs to really start reeling in the international habbo's now. I know people use to tell me the quiz is at an inappropriate time for most people and I always said to them I would get it changed.... I didn't. Maybe it would help to move the quiz to a time which is suitable for all timezones and/or have an extra quiz sometime during the week. Maybe provide furniture in one of them because of the monthly VIP limit.

When the HxHD holds events do it during the UK's night time, like Habboxlive have been during recently!

I'll chat more tomorrow gtg!

Jordan, that's one of the reasons behind this, more events/comps at different times :P

[Sarah]

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager (for example) does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Second, the events. If there is going to be events going on more regularly then surely the actual help side will deteriorate? For example, when the Saturday Night Quiz is taking place the focus is on that and if anyone comes in for help (which is pretty hard anyway due to the room usually being full) I can guarantee that they will not be helped or sidelined.

Other than that I love the changes and the increased Room Moderation and new system sounds really good. Great Job!

[myke]

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Sarah... really?

How difficult is it to answer a question about Habbo :|

'where do I buy credits'
'help I've been scammed'
'where do I find this?'
'how do I get a trading pass?'

Nine times out of ten managers use Habbo a lot anyway as it's part of their role to get involved with the community so they know what they're talking about.

We're not ******ed lol.

edit: *googles the answers to those questions* LOL JKE :|

[Hecktix]

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager (for example) does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Second, the events. If there is going to be events going on more regularly then surely the actual help side will deteriorate? For example, when the Saturday Night Quiz is taking place the focus is on that and if anyone comes in for help (which is pretty hard anyway due to the room usually being full) I can guarantee that they will not be helped or sidelined.

Other than that I love the changes and the increased Room Moderation and new system sounds really good. Great Job!

I think Myke answered your query regarding managers answering Habbo questions, there's isn't much more to say about that but 80% of managers would be able to help with the majority of Habbo questions that get asked in the help desk.

Increased events will maybe increase the amount of time it takes for someone to get help however I've been to numerous SNQ's where people walk in and ask a question and someone will answer it eventually, whether it's staff or a member in the room. What's more is they will come in and see that there's something going on, be nosy and perhaps start using Habbox as they find what's going on in the help desk interesting, I know several users that have started using Habbox due to stumbling across the Saturday Night Quiz.

Let's be honest, for years now the Help Desk has never been just a help desk, it's become the centre of Habbox on Habbo - use Habbox? go on Habbo? Got nothing to do? Where do you go - HxHD, we need to cater for these kinds of people as well as people needing help, cause it if twas just focused on help, which it hasn't been for several years the room would be dead. If the events fill the room up that's also beneficial, people will see it on the nav and think "oh that rooms popular, I must go there sometime", I know when I was a noob I used to see the ThinkHabbo room full all the time at the top of the nav and I always wanted to try and get in when it wasn't busy (complete let down when I did get in mind ;l).

[Sarah]

Sarah... really?

How difficult is it to answer a question about Habbo :|

'where do I buy credits'
'help I've been scammed'
'where do I find this?'
'how do I get a trading pass?'

Nine times out of ten managers use Habbo a lot anyway as it's part of their role to get involved with the community so they know what they're talking about.

We're not ******ed lol.

edit: *googles the answers to those questions* LOL JKE :|

Yes really! A good example of this would of been Jamesy, he knew hardly anything about Habbo. I'm not saying that current department managers aren't capable I'm just saying that there would be no way of preventing it in the future so you know who is actually capable.

[Richie]

Myke the real question is what is habbo? ;)


I suppose the idea is worth a shot but in a few weeks time I can imagine management resorting back to old ways. If the idea fails once again I hope it will finally teach future management to leave things how they are. I agree with sarah about the events too, it makes the room popular but defeats the purpose of the actual room as people genuinely needing help won't get answers to their questions until after events. You may say that won't happen, but it would be pretty damn hard to help someone out with the amount of people speaking, especially for new habbo members.

If you're going to go ahead with the events idea, I suggest making the room bigger. Allot more than 25 people show up for events so it'd be nice to see everyone getting a fair chance at enter the quiz's. Alternatively you could have a teleport in the current helpdesk to a separate room, then only allow users to enter through the teleport so either way people might change their mind when entering the room, which will keep the helpdesk popular and at the same time having some fun events.

[ChickenFaces]

They tried doing events before but it didn't work. I don't know why it's different now really.

[Richie]

I think Myke answered your query regarding managers answering Habbo questions, there's isn't much more to say about that but 80% of managers would be able to help with the majority of Habbo questions that get asked in the help desk.

Increased events will maybe increase the amount of time it takes for someone to get help however I've been to numerous SNQ's where people walk in and ask a question and someone will answer it eventually, whether it's staff or a member in the room. What's more is they will come in and see that there's something going on, be nosy and perhaps start using Habbox as they find what's going on in the help desk interesting, I know several users that have started using Habbox due to stumbling across the Saturday Night Quiz.

Let's be honest, for years now the Help Desk has never been just a help desk, it's become the centre of Habbox on Habbo - use Habbox? go on Habbo? Got nothing to do? Where do you go - HxHD, we need to cater for these kinds of people as well as people needing help, cause it if twas just focused on help, which it hasn't been for several years the room would be dead. If the events fill the room up that's also beneficial, people will see it on the nav and think "oh that rooms popular, I must go there sometime", I know when I was a noob I used to see the ThinkHabbo room full all the time at the top of the nav and I always wanted to try and get in when it wasn't busy (complete let down when I did get in mind ;l).

Allot of newer habbos will find it difficult as it is, if I was new and the room was being flooded, I know for one I'd find an alternative source to answer my question.

[Mathew]

Can't be bothered reading the past 19 pages.. it's a HxHD Feedback thread so it's probably filled with arguments anyway :rolleyes:

Regarding the events issue, it seems the Events Department will have to put aside some time slots in it's amazingly full calendar. Thanks :(

I've become less and less active in the HxHD so I can't really give my opinion on whether I think the changes will work or not (a lot of the people I used to speak to have either turned odd or left :(!). I'm not sure I agree with everyone having rights, I think it should be something you have to earn and you can't go giving rights to everyone in the official Habbox room willy-nilly. Someone can apply for HxHD Staff, get a trial the next day and then have rights after a couple of weeks - I find it rather silly that someone can get rights after two weeks, yet someone who's 10x more experienced who's been there for several years don't. In addition, we can also start talking about rankings on Habbox, they are no more "powerful" -I daresay- than a RVR, so why the rights? :P But then again, forum mods have power on the forum so hey-ho, whatever.

Perm bans - I don't really care, I don't have any respect for morons on an online game.

[Josh]

Read to 17 and couldn't be bothered reading the last two, sorry.

My thoughts:

Nothing to work towards. I lost motivation as I got one report for the two months I had been there (No offence to David and Lizzy who had been busy). I like helping Habbox, I like helping new users but I also like something to work towards and the changes made here don't really help that. And now, I did read the post saying you're staff, do work or be fired or something really really unprofressional posted by Oli. Of course you'd work, but now there is nothing to actually push you to achieve better hours, I can imagine more people resigning quickly. I reached superstaff as I thought it'd be something new and then I was like... now what?

Secondly, all staff having rights? Uhm. Password leakers turned trashers. Go into the room in the middle of the night with rights and you can do whatever you want with it without anyone knowing. One password leaker (before the new system using wired was introduced) leaked it many times before they turned themselves in. It's okay if it was the password being leaked as that can changed regularly. How are you going to track down the person who trashes it?

I would post a comment regarding how unprofessional two staffmembers were earlier in the thread, but I won't.

@Mathew - Stop saying it's full. You can't just cut off 12 hours (or w/e you do) and say it's full.

[Yupt]

The point about managers not being able to help, they would only be in a position where they had to if there were not hxhd staff in the room. In most cases aswell, managers are regular on habbo and quite a few have actually worked in hxhd. There will be no decrease in the amount of help hxhd provide.

[Jordan]

When you hold events in the HxHD, the room is packed quite quickly, so only regular visitors can take part in what ever is happening. TBH, I don't actually see whats wrong with having the HxHD in a bigger room if your going to start introducing more events now to increase popularity. Yes there was lag... for some. Not all.

I remember Josh (Wiizzz) giving 500 credits to HxHD because at the time we was going to do some quests or something with it. We ended up not doing it as Christmas was coming up. I asked David the other day what happened to it and Martins got it. Will this 500c still be with the HxHD, because you could do so much with it rather than give it to another department which is doing well already.

[Josh]

100 was spent on the wired originally. Not sure why they rebought all the wired for Martin and I haven't even checked it Lizzy's gonna rebuy it.

[Grig]

I agree, all credits should be used to the full potential in other departments and not used for other ones, we practically waste everything we get on HxL.

I have also always said try do really push for international times, I mean I don't think there is a single international staff member left there. International people will NOT be applying for HxHD due to the fact that they don't even know what it is because it is always dead during their times. For HxL it is easier as we have quite a few internationals, but maybe someone needs to stay up later one day or two and do some big event then, and I will guarantee you, that the desk will become better. I remember for times during the AU peaks it was just myself and Josh sitting in a dead desk.

Also, it's not only about maintaining old people, but getting new ones interested in the Habbox brand, and by new people coming to Habbox and being interested, that's how it will succeed in the future, when all the old farts (like me :p) leave.

[Josh]

I agree, all credits should be used to the full potential in other departments and not used for other ones, we practically waste everything we get on HxL.

I have also always said try do really push for international times, I mean I don't think there is a single international staff member left there. International people will NOT be applying for HxHD due to the fact that they don't even know what it is because it is always dead during their times. For HxL it is easier as we have quite a few internationals, but maybe someone needs to stay up later one day or two and do some big event then, and I will guarantee you, that the desk will become better. I remember for times during the AU peaks it was just myself and Josh sitting in a dead desk.

Also, it's not only about maintaining old people, but getting new ones interested in the Habbox brand, and by new people coming to Habbox and being interested, that's how it will succeed in the future, when all the old farts (like me :p) leave.

To add to this, I really admire Dinasaw doing some giveaways at 1am etc... but what time is that for other countries? In Australia, that was 11am so I would have been at school, along with lots of other aussie habbo players so there is one whole country gone. It'd be best to do the big events on a weekend or something similar.

[Grig]

To add to this, I really admire Dinasaw doing some giveaways at 1am etc... but what time is that for other countries? In Australia, that was 11am so I would have been at school, along with lots of other aussie habbo players so there is one whole country gone. It'd be best to do the big events on a weekend or something similar.

Yeh I'm doing one between 8-10 am GMT this friday for Aussie listeners. It's part of our bigger plan for international promotion :)!

[Gemma]

I agree with Ben saying that without the ss role staff may become bored, and with hxhd you're just doing the same thing over and over again. however, I do think the changes are ok, I just hope staff don't lose motivation.

and oli, I'm sure that there are plenty of staff who aren't too happy about these changes, but I really doubt they'd talk to you; throughout this thread when someone has told you their opinion you have just been totally rude. heck, I was always scared to express my opinions otherwise I'd have to look forward to a nice long argument with you. just accept others opinions because youre not making habbox look the best.

[Catzsy]

Why not wait and see how it pans out? There is just a lot of assumptions whether it will or won't at the moment which is a waste of emotional energy imho. If it works great - if it doesn't then
re-evaluate, say, after a month. A lot of hard work seems to have gone into this proposal so give it a chance. :)

[scott]

I agree, all credits should be used to the full potential in other departments and not used for other ones, we practically waste everything we get on HxL.
what?


I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager (for example) does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Second, the events. If there is going to be events going on more regularly then surely the actual help side will deteriorate? For example, when the Saturday Night Quiz is taking place the focus is on that and if anyone comes in for help (which is pretty hard anyway due to the room usually being full) I can guarantee that they will not be helped or sidelined.

Other than that I love the changes and the increased Room Moderation and new system sounds really good. Great Job!
Generally though for them to come onto Habbox in the first place they'd need to have used Habbo? :P They would have a general idea on what to do and I guess they'd be there to better answer questions about their department and stuff rather than offering a lot of help :P


To add to this, I really admire Dinasaw doing some giveaways at 1am etc... but what time is that for other countries? In Australia, that was 11am so I would have been at school, along with lots of other aussie habbo players so there is one whole country gone. It'd be best to do the big events on a weekend or something similar.

We are trying to cater for every timezone, I've done 2 giveaways at 1-3am gmt and there have been 2 at UK times. 1-3am was for our American/canadian users as it's near enough their evening at that time. Like Grig said he will be doing an early one for the aest timezone on Friday!

[Ajthedragon]

I agree, all credits should be used to the full potential in other departments and not used for other ones, we practically waste everything we get on HxL.

I have also always said try do really push for international times, I mean I don't think there is a single international staff member left there. International people will NOT be applying for HxHD due to the fact that they don't even know what it is because it is always dead during their times. For HxL it is easier as we have quite a few internationals, but maybe someone needs to stay up later one day or two and do some big event then, and I will guarantee you, that the desk will become better. I remember for times during the AU peaks it was just myself and Josh sitting in a dead desk.

Also, it's not only about maintaining old people, but getting new ones interested in the Habbox brand, and by new people coming to Habbox and being interested, that's how it will succeed in the future, when all the old farts (like me :p) leave.

I have to say I haven't seen any Rare Values or News events. These could be just quiz's about habbo rares or current affairs. Although this isn't recently, it has been a few years since I remember there being a RV's one. I know the HD has gotten better, but I agree these should be more widespread, as I for one do not and will not listen to HxL.

[ChickenFaces]

I'm glad we're having changes don't get me wrong we're just making the wrong ones in some respects and it could potentially cause a ton of problems. If I do recall You guys got really mad simply because a teleporter in the room was moved or something like that. I've seen the screenie boys and the reaction from management wasn't pretty. Can't even post it because of the naughty language that was said and I don't feel like censoring it out.


@Grig you're right. There's never anyone in the desk at around 8pm my time, sometimes even earlier.

[Hecktix]

I agree with Ben saying that without the ss role staff may become bored, and with hxhd you're just doing the same thing over and over again. however, I do think the changes are ok, I just hope staff don't lose motivation.

and oli, I'm sure that there are plenty of staff who aren't too happy about these changes, but I really doubt they'd talk to you; throughout this thread when someone has told you their opinion you have just been totally rude. heck, I was always scared to express my opinions otherwise I'd have to look forward to a nice long argument with you. just accept others opinions because youre not making habbox look the best.

I'm still pretty confident not many HxHD staff agree with the changes ;) I admit I'm not the easiest person to get along with sometimes but I'm not the only person pushing these changes through and people have been free to talk to both Martin and Lizzy and all staff feedback is generally positive - you clearly haven't read this thread, these changes have been put through based on staff opinion (eventually).

---------- Post added 24-02-2011 at 12:26 PM ----------


I'm glad we're having changes don't get me wrong we're just making the wrong ones in some respects and it could potentially cause a ton of problems. If I do recall You guys got really mad simply because a teleporter in the room was moved or something like that. I've seen the screenie boys and the reaction from management wasn't pretty. Can't even post it because of the naughty language that was said and I don't feel like censoring it out.


@Grig you're right. There's never anyone in the desk at around 8pm my time, sometimes even earlier.

To be fair to whoever moved that, Matt and I were pissing around in the first place so I would hardly call whoever moved it a rights abuser.

[Mathew]

Read to 17 and couldn't be bothered reading the last two, sorry.

My thoughts:

Nothing to work towards. I lost motivation as I got one report for the two months I had been there (No offence to David and Lizzy who had been busy). I like helping Habbox, I like helping new users but I also like something to work towards and the changes made here don't really help that. And now, I did read the post saying you're staff, do work or be fired or something really really unprofressional posted by Oli. Of course you'd work, but now there is nothing to actually push you to achieve better hours, I can imagine more people resigning quickly. I reached superstaff as I thought it'd be something new and then I was like... now what?

Secondly, all staff having rights? Uhm. Password leakers turned trashers. Go into the room in the middle of the night with rights and you can do whatever you want with it without anyone knowing. One password leaker (before the new system using wired was introduced) leaked it many times before they turned themselves in. It's okay if it was the password being leaked as that can changed regularly. How are you going to track down the person who trashes it?

I would post a comment regarding how unprofessional two staffmembers were earlier in the thread, but I won't.

@Mathew - Stop saying it's full. You can't just cut off 12 hours (or w/e you do) and say it's full.
I suppose that's the problem here, not enough people from other time zones; if Habbox caters for the majority then I'm happy, especially when I say something like that with humour :rolleyes:

I do agree with the rest of your points though, you've hit the nail on the head about rights.

[Hecktix]

To be fair to whoever brought up the international point, think it was Grig or Wiizzz it's a fair point. HxHD has no international staff at the minute and this has been highlighted as a problem that Help Desk Management will be looking for a resolution to.

[Mr-Trainor]

I have to say I haven't seen any Rare Values or News events. These could be just quiz's about habbo rares or current affairs. Although this isn't recently, it has been a few years since I remember there being a RV's one. I know the HD has gotten better, but I agree these should be more widespread, as I for one do not and will not listen to HxL.

As for Rare Values events, this is something which myself and Dan hope to begin soon :).

[HotelUser]

As long as the more community events actually happens and isn't overlooked and procrastinated things might work out. If that's not done though this is going to tank horrendously.



I agree with Ben saying that without the ss role staff may become bored, and with hxhd you're just doing the same thing over and over again. however, I do think the changes are ok, I just hope staff don't lose motivation.

and oli, I'm sure that there are plenty of staff who aren't too happy about these changes, but I really doubt they'd talk to you; throughout this thread when someone has told you their opinion you have just been totally rude. heck, I was always scared to express my opinions otherwise I'd have to look forward to a nice long argument with you. just accept others opinions because youre not making habbox look the best.

Excellent point, I know a great deal of staff end up resigning from the department because they say they're bored. Moreover the super staff rank has been an element of HxHD for years and years and I do think this change is meddling where unnecessary. There's a reason Super Staff get rights and Normal Staff don't. Mostly trust and proven ability to get the job done. I couldn't begin to fathom how disastrous it would have been if we had given some normal staffmembers over the past year rights.

[despect]

k i've read through most of thread i may of missed some good points but yeahh i'll probably get shot down for posting my opinion :rolleyes: anyway, i agree with the events side of HxHD there is more events needed especially during the early mornings.

However i disagree with getting rid of super staff the main reason is i know when i first became a trialist i had always wanted to work for hxhd and finally get a chance made me happy obviously at first i didnt think about getting to be super staff i was just wanting to pass my trial, then as i passed my trial a couple of months in i decided to aim higher which in many ways made me more and more dedicated and more motivated to get where i wanted to be. I've been super staff at least 3 times and all those times i enjoyed it, could you not of just made super staff possibly have more things to do for example; get them to do staff reports, give them one staff each to monitor etc. I don't think it was needed to get rid of the super staff rank but hey nothing i say will change anything really.

Oh and i know that a rank shouldnt make people want to act dedicated but everyone at some point would want to aim higher in the future seeing as the only rank anyone has to look up to now is the manager role which really doesnt come along that often. Also, i know you should be in the role because you enjoy it but i know if i was still HxHD staff now i'd get bored without anything to look up to.

And to add i completly understand why Jake would be annoyed about it, heck i would be too. Just giving my opinion.

[Josh]

I think now that trust becomes more involved in simply becoming normal staff, a lot of people won't be given an opportunity to be helpdesk staff. Most the staff are super active, community members whereas Bamitsnick doesn't get to experience the whole deal with all management in there etc so he won't be trusted as much with rights leading to the issue stated above:

HxHD has no international staff at the minute and this has been highlighted as a problem that Help Desk Management will be looking for a resolution to.

Before all this dramatic change happened in the last few days, I reccomended Bamitnick to be staff simply because he deserves it. But how many of you actually see him often enough to reccomend him? That would be a no from most of you and now he won't get his opportunity to show if he's a good HxHD staff member or not.

[Alex3213]

I think now that trust becomes more involved in simply becoming normal staff, a lot of people won't be given an opportunity to be helpdesk staff. Most the staff are super active, community members whereas Bamitsnick doesn't get to experience the whole deal with all management in there etc so he won't be trusted as much with rights leading to the issue stated above:


Before all this dramatic change happened in the last few days, I reccomended Bamitnick to be staff simply because he deserves it. But how many of you actually see him often enough to reccomend him? That would be a no from most of you and now he won't get his opportunity to show if he's a good HxHD staff member or not.

I don't see him often enough, no, but God when he's there he is fantastic. That's the problem having so many from one timezone, but you can only grab what you have. :(

[AgnesIO]

To be honest, I have only read the odd post in this thread, simply because twenty pages seems extortionate for these fairly obvious changes.

---

The removal of the 'Super Staff' role in my opinion has some good and bad points. I love the fact that all staff now get rights, this should be welcomed by all - as it means any staff can deal with disruptions. Perhaps you would be better having 'Senior Staff' who get to do the occasional staff report - this would mean the staff have a higher rank to aim for, but also doesn't allow for complete and utter ***** to be too power hungry. My problem with the Super Staff role has always been, that from what I have seen a few of the Super Staff are so up their own arses at how mighty and cool and powerful they are in HxHD they forget the reason they are there. However, I don't think removing a more Senior staff role is such a good idea, as why stay in HxHD if you have nothing to aim for? If you have an almost zero chance of getting HxHD (Assistant) Manager, why stay? You can't get promoted at all, so you may feel all your hard work is being unnoticed.

I am a big fan of allowing Department Managers behind the desk, and have always argued that they should be the ones answering questions about Habbox too. I see no harm in this change, and welcome it and the benefits it will bring.

Good changes as far as I am concerned.

[ChickenFaces]

There should be a position between Manager and Normal staff. Can you imagine the amount of controversy that will happen when a manager leaves? You'll have way too many people to choose from and people will get huffy and mad and it's just not good. We've seen many examples of this where every senior staff member of a department believe they should be promoted and then when they don't they get angry and do things that they shouldn't. Take that and spread it out between say 12 people, and you have a lot of PR work to do.

[Mathew]

There should be a position between Manager and Normal staff. Can you imagine the amount of controversy that will happen when a manager leaves? You'll have way too many people to choose from and people will get huffy and mad and it's just not good. We've seen many examples of this where every senior staff member of a department believe they should be promoted and then when they don't they get angry and do things that they shouldn't. Take that and spread it out between say 12 people, and you have a lot of PR work to do.
I agree that there should be another rank, but not for that reason. If people decide to cry over not getting a promotion then they're obviously not best for the job anyway. There should, however, be another rank (oh, maybe called Super Staff or something..) for people to EARN rights :)

[Richie]

For now I think everyone should just deal with it, the decision has been made and its not going to change until people can point out faults (As seen in previous updates). Give it a chance, if the new changes fail over the upcoming weeks, then you can post here ranting (Make sure you tell management they were wrong too ;)). Until then, there isn't much you can rant about as you haven't got evidence that it's most definitely going to fail, the changes have barely been introduced.

[Ajthedragon]

http://www.habboxforum.com/showthread.php?t=689316

I'm still not convinced staff 'agreed' to the changes...

There needs to be a higher rank for those who deserve it one way or another. Having said that I think I've said enough on this topic. :P

[Josh]

Well, Calvin and Alex can go behind the desk so I really don't see a point of them still being officially HxHD staff.

[Con]

http://www.habboxforum.com/showthread.php?t=689316

I'm still not convinced staff 'agreed' to the changes...

There needs to be a higher rank for those who deserve it one way or another. Having said that I think I've said enough on this topic. :P
Dont think anyone said we did lol, but its not like we got told about it till it was being put in place because its not really our decision lol. We didnt agree at first but we did get to help shape the changes in the end so im pretty sure we all agree onthe changes even if we dont like some of them.

[lawrawrrr]

http://www.habboxforum.com/showthread.php?t=689316

I'm still not convinced staff 'agreed' to the changes...

There needs to be a higher rank for those who deserve it one way or another. Having said that I think I've said enough on this topic. :P

You can't make judgements like this unless you know the real reasons that they stepped down I'm afraid.

[AgnesIO]

You can't make judgements like this unless you know the real reasons that they stepped down I'm afraid.

Spot on.

I mean Alex and Calvin had no reason to be HxHD staff anyway, since as department managers they are welcomed behind the desk anyway.

[Alex3213]

Spot on.

I mean Alex and Calvin had no reason to be HxHD staff anyway, since as department managers they are welcomed behind the desk anyway.

This is exactly why I resigned. I said in the HxHD yesterday that I couldn't care less about promotion, obviously if I got one and I felt I could cope I'd take it but I'm in the departments I'm in as I enjoy them, not because I've reached a higher rank. Another reason I resigned was that it's purely more work for me kicking people out and planning even more events. Although the latter is a bit of fun, it's just more hastle and work. All the changes won't be to the team's taste, the likelihood is that there'll be one thing which everyone hates, even slightly. Doesn't mean they can't work, surely?

[ChickenFaces]

I agree that there should be another rank, but not for that reason. If people decide to cry over not getting a promotion then they're obviously not best for the job anyway. There should, however, be another rank (oh, maybe called Super Staff or something..) for people to EARN rights :)

It's not the fact that people would cry over the promotion, it's the fact that the decision would be spread out over such a large group of people and it's easier to make mistakes when choosing their replacement. Also I believe rights should be earned. We all have had to earn them in the past and it was never a huge problem. I never complained about it and when I was Super Staff I was happy to come help Normal Staff kick when they needed it. Further, the lifting of perm bans should have solved the problem with kicking... there's no one banned so who is there to kick anymore?

[=Lizzy]

I guess I should of replied to this sooner but I have not been able to get on my laptop.

The banning system. If this does not work it will be brought back. With the changes, it doesn't mean that they are going to be stuck, they will be changed it they do not work. Since unbanning those who were permed banned they have been better behaved in the desk and have not needed to be kicked very often.

Getting rid of the SS role and everyone having rights was a difficult decision. Nearly all of the HxHD staff agreed to this, as it is us trusting them with rights. There have been times in the past where people have needed to be kicked and there is no one online to kick them. Having everyone with rights shows that we trust them and if they do decide to trash, well it is their choice and they would be dismissed the next day.

And it was raised about no international staff being HxHD staff, we will be trying to get more international staff into the department as habbox are trying to attract more international users (for Habboxlive, Habbox Forum, and basically all of Habbox).

More events and things. You may think “oh it will just be like the SNQ.” No, everyone in the department has event ideas and these will take place in the future and will get more users involved.

I'm sorry if none of this makes sense but feel free to ask about it in more detail it is just I am lazy and just woke up.

[Josh]

I guess I should of replied to this sooner but I have not been able to get on my laptop.

The banning system. If this does not work it will be brought back. With the changes, it doesn't mean that they are going to be stuck, they will be changed it they do not work. Since unbanning those who were permed banned they have been better behaved in the desk and have not needed to be kicked very often.

Getting rid of the SS role and everyone having rights was a difficult decision. Nearly all of the HxHD staff agreed to this, as it is us trusting them with rights. There have been times in the past where people have needed to be kicked and there is no one online to kick them. Having everyone with rights shows that we trust them and if they do decide to trash, well it is their choice and they would be dismissed the next day.

And it was raised about no international staff being HxHD staff, we will be trying to get more international staff into the department as habbox are trying to attract more international users (for Habboxlive, Habbox Forum, and basically all of Habbox).

More events and things. You may think “oh it will just be like the SNQ.” No, everyone in the department has event ideas and these will take place in the future and will get more users involved.

I'm sorry if none of this makes sense but feel free to ask about it in more detail it is just I am lazy and just woke up.

How do you plan on actually catching the people who trash? It'll be like password leaking (which you found a solution to) where you can't track them down. This wouldn't work if the current staff team weren't all fairly well-known and trusted which brings up my point again, what happens when you see a really great application from someone who knows HEAPS but isn't well known and trusted? It'll only take two weeks to get rights.

No comment about international staff. (Hi Alex.)

Also, I'd like to say something about all staff agreeing.

1. The most recent superstaff would have agreed as really, it doesn't affect them a whole lot does it?
2. "Hey, we're making changes so you get rights, you in?" Of course they're going to agree unless they don't want rights which were quite a pain to have.

[=Lizzy]

How do you plan on actually catching the people who trash? It'll be like password leaking (which you found a solution to) where you can't track them down. This wouldn't work if the current staff team weren't all fairly well-known and trusted which brings up my point again, what happens when you see a really great application from someone who knows HEAPS but isn't well known and trusted? It'll only take two weeks to get rights.

No comment about international staff. (Hi Alex.)

Also, I'd like to say something about all staff agreeing.

1. The most recent superstaff would have agreed as really, it doesn't affect them a whole lot does it?
2. "Hey, we're making changes so you get rights, you in?" Of course they're going to agree unless they don't want rights which were quite a pain to have.

We did find a solution to it, we already have an idea which will make the room untrashable. So all we have to do is put down the items so no one can trash.

Most staff have said in the hxhd (and some in this thread) that they liked the idea, if they didn't they could of come to myself, Martin or Oli.

[Josh]

You shouldn't have to do that though... you're just creating issues and problems for yourself.

[=Lizzy]

how is that creating issues and problems?

[Jordan]

So your going to put cabbages or mats down everywhere? (or something similar) to make it untrashable? Won't that make it look disgusting?

[Alex3213]

So your going to put cabbages or mats down everywhere? Won't that make it look disgusting?

I personally do not think cabbages look disgusting on petals, of course a little off putting but far from disgusting. Maybe in other layouts it would, mind.

[Jordan]

I personally do not think cabbages look disgusting on petals, of course a little off putting but far from disgusting. Maybe in other layouts it would, mind.

But there will be days when the layout changes and I wouldn't want to constantly see petal flooring

[=Lizzy]

with the petals on the floor at the moment the items wont be seen, and if they are you wont be able to see then very well. So it wont matter that much.

when the layout changes the item will change, petals wont be on the floor always

[Josh]

If you go with the cabbages, they need to be off the ground so we'll see them which will look absolutely rediculous.

[Alex3213]

But there will be days when the layout changes and I wouldn't want to constantly see petal flooring

In which they'll find replacement items, of course.

[Josh]

I just think some of these concepts seem good in the short-term, but they just won't last long-term.

[Hecktix]

Am I seriously the only person that trusts our staff??? :P I've spoken to every single member of HxHD staff over recent days and I trust them all in the name of Habbox - every single HxHD wants what's best for the site at the moment and to me that shows they wouldn't trash. With only 10 staff, it will be quite easy to figure out who did trash if anybody did becuase you just need to look at who's been having problems with it all recently - It's not too hard to find out but I'm confident that we won't get trashed.

Another idea was brought forward to us last night in regards to HxHD Senior Staff - a lot of people in this thread have suggested getting rid of the super staff role was crap as there's "nothing to work for" - I disagree with this and think it's having a role for simply the sake of promotion. A HxHD staff member approached us last night with ideas upon why even just a couple of Senior HxHD Staff could be useful to fulfil some extra roles - even with everyone having rights and the staff member convinced me immediately - so look out for changes in that aspect ;)

[despect]

Am I seriously the only person that trusts our staff??? :P I've spoken to every single member of HxHD staff over recent days and I trust them all in the name of Habbox - every single HxHD wants what's best for the site at the moment and to me that shows they wouldn't trash. With only 10 staff, it will be quite easy to figure out who did trash if anybody did becuase you just need to look at who's been having problems with it all recently - It's not too hard to find out but I'm confident that we won't get trashed.

Another idea was brought forward to us last night in regards to HxHD Senior Staff - a lot of people in this thread have suggested getting rid of the super staff role was crap as there's "nothing to work for" - I disagree with this and think it's having a role for simply the sake of promotion. A HxHD staff member approached us last night with ideas upon why even just a couple of Senior HxHD Staff could be useful to fulfil some extra roles - even with everyone having rights and the staff member convinced me immediately - so look out for changes in that aspect ;)

I don't see why you couldnt just give everyone rights, keep HxHD super staff role but just add some extra roles for hxhd super staff? that way everyone is happy, normal staff get their rights and super staff keep their rights and gain more roles.

[Josh]

How are reports working at the moment?

[Hecktix]

I don't see why you couldnt just give everyone rights, keep HxHD super staff role but just add some extra roles for hxhd super staff?

That is essentially what the staff member who approached us last night said, however reduced numbers as obviously the whole staff system has also been reduced.

[despect]

That is essentially what the staff member who approached us last night said, however reduced numbers as obviously the whole staff system has also been reduced.

ah right yeah i get you now.

@ Josh - I believe hxhd staff reports were meant to be coming out every 2 weeks? not sure if that still happens.

[Josh]

I mean like, does Lizzy do them ALL now because to be honest, there should be a senior role just to help reports and monitor quality of the help given out because I've seen some bad information come out, Hecktix saw some yesterday aswell.

[Hecktix]

I mean like, does Lizzy do them ALL now because to be honest, there should be a senior role just to help reports and monitor quality of the help given out because I've seen some bad information come out, Hecktix saw some yesterday aswell.

Lizzy will write everybody's reports but a new suggestion has come forward that there may be a senior role to monitor staff activity and behaviour. Whether it'll be implemented or not I don't know - that's up to Lizzy but I feel it would be a step further in optimising these changes, taking on both feedback of members and staff (members suggested there should be a senior role for reasons we disagree with, staff suggest a senior role for reasons we agree with - everyone gets what they want :P)

Can I also say to the person who said there will be a problem with choosing managers if there's no senior staff - that's also a lie, as most of you know we aren't exactly traditional in choosing managers and we'll choose the best person for the job whether they are in a senior role or not.

[Mathew]

Assistant Manager? Bang, job done.

[Grig]

I mean like, does Lizzy do them ALL now because to be honest, there should be a senior role just to help reports and monitor quality of the help given out because I've seen some bad information come out, Hecktix saw some yesterday aswell.

10 reports is not hard. The HxL manager writes them for over 40 people, when I was at news I often soloed on 14 people. So I don't see how it is essential for a senior member to always input into reports.

[despect]

10 reports is not hard. The HxL manager writes them for over 40 people, when I was at news I often soloed on 14 people. So I don't see how it is essential for a senior member to always input into reports.

I don't think he means that it is essential i think he just means that maybe that should be a added responsiblity for the senior members to do rather then just having rights.

[Grig]

I don't think he means that it is essential i think he just means that maybe that should be a added responsiblity for the senior members to do rather then just having rights.

Maybe for a senior member you need to kind of make them lead larger scale events, help with reports. I do agree that the super staff role seemed really laxed in the past and that's why it seemed useless, or in a better word not as effective.

[Josh]

I assume it's not hard to write 10 reports per fortnight, but it's just one point of view. I would rather multiple comments over one comment.

[Hecktix]

I assume it's not hard to write 10 reports per fortnight, but it's just one point of view. I would rather multiple comments over one comment.

This is the exact reason that the person who approached us yesterday used and I think it's a very very valid point.

[Alex3213]

I assume it's not hard to write 10 reports per fortnight, but it's just one point of view. I would rather multiple comments over one comment.

I would rather have multiple comments too but at the same time, what Mike and I do is not show each other our comments (kk I post mine in a thread but he's a good boy and doesn't look). I think if no one looks at each other's reports, then sent to the HxHD manager and added in, it makes it far more worthwhile rather than jumping on the bandwagon with another member of senior staff.

God knows if that made sense but yeah.

[Calvin]

What happened to these regular events, are they still happening?

[Hecktix]

What happened to these regular events, are they still happening?

I have seen plans for quite a few, however as a lot of other departments are involving themselves not much is finalised yet (I believe).

[HotelUser]

I'm not sure if HxHD is still doing the Saturday Night Quiz but it's a shame there's not more in room events staff of HxHD can organize on a weekly basis. Especially with the lower attendance due to the changes in the staff limit, I think the addition of more HxHD affiliated Habbo events would draw more eyes to the department, and Habbox itself.

[scott]

I have seen plans for quite a few, however as a lot of other departments are involving themselves not much is finalised yet (I believe).

what ya mean? Like forum wanting to do events with hxhd and stuff like that or something else? :O

[Martin]

The Saturday night quiz has still been running.

We are currently considering an option which will allow us to hold a wider variety of events inside HxHD itself, thus increasing its popularity/guest numbers.

The main issue at the moment is only so many types of event can be held in the room, and we have an option which will combat this.


A few departments have their own events lined up to be hosted within HxHD, and this should work wonders for bringing different areas of Habbox together and getting people interacting with departments/staff more. Numbers are low at the moment yes, however we will work hard to combat this in the very near future.

[Calvin]

I think it should have all been planned before these changes, since the changes I've seen hardly any events and only one or two members of staff in there. I thought these ideas were to improve it, right?

Oh and do fair events, not crap like quizzes. :P

[HotelUser]

I think it should have all been planned before these changes, since the changes I've seen hardly any events and only one or two members of staff in there. I thought these ideas were to improve it, right?

Oh and do fair events, not crap like quizzes. :P

It's not always easy to coordinate everything on such a scale, especially being unaware which staffmembers were going to stay after the change and which ones leave, because it's them who I'd imagine would primarily be in charge of coordinating such events.


The Saturday night quiz has still been running.

We are currently considering an option which will allow us to hold a wider variety of events inside HxHD itself, thus increasing its popularity/guest numbers.

The main issue at the moment is only so many types of event can be held in the room, and we have an option which will combat this.


A few departments have their own events lined up to be hosted within HxHD, and this should work wonders for bringing different areas of Habbox together and getting people interacting with departments/staff more. Numbers are low at the moment yes, however we will work hard to combat this in the very near future.

It's always been difficult to host events in HxHD that don't conflict with the regular events the events department would host - I think the most unique one we ever did was the sleepover. With little advertising it was quite successful regardless of my completely poorly planning. I think it would be awesome to have another sleepover contest or something else along those lines.

[Hecktix]

I think it should have all been planned before these changes, since the changes I've seen hardly any events and only one or two members of staff in there. I thought these ideas were to improve it, right?

Oh and do fair events, not crap like quizzes. :P

The changes aren't complete yet, the first phase was sorting out the staff levels, the second phase is something Martin & Matt are currently cooking up and the third phase is implementing regular events, these things can't happen over night :D

[Mark]

I beleive I mentioned ages ago that we could get a pair of teles and link one to hxhd and the other to an event room? EOs could try and trade it round after each event.

[Inseriousity.]

HxHD will be a great place to use for EOs who are maybe not as rich as others (or no good at room designing like me) but still want to volunteer so as soon as it gets up and running, I'm sure it'll be great :).
It just needs to keep the momentum going or it'll just fall by the wayside. :(