Site down again.

[Richie]

Maybe in 2012 we will all die because at this rate habboxforums servers would have blown up by then. You'd want to sort something, I've contemplated joining other forums that don't break. Obviously that is probably just me because I'm angry, but still, if an addict like me can feel like that I can only imagine what it is doing to the rest of the community.

I'm not making this thread just to moan, over the past few nights the forum downtime has got longer so it obviously isn't getting better. I hope to god it doesn't get as bad as before that it crashes completely and the forum goes down for a week because I know that had some impact on the site. Down time for one week is something that could harm the sites community but I suppose the first time people didn't mind because it happened once but if it continues to happen I can't see a happy bunch of people.

I don't mean to be rude but any time I ask a member of management what is wrong, not because I'm nosey but because I want to know how long it'll take to sort, they just tell me it's being sorted. The site has been up and down constantly this year, I don't think I have actually seen the site go down this bad ever and I've been using the forum since 06 / 07 without logging in. You can use the excuse "we have people working on it" the first 100 times but after that it starts to get boring and sounds like you're lying to us.

If Jin is too busy to fix the problems hiring someone who can actually sort the problem would be an asset. Fair enough, trust is a huge issue for Jin but if the site is going down every night for at least an hour and sometimes during the day isn't that a big enough issue to chance your arm with someone trustworthy from the forum that qualify's for the position. I don't mean anyone, I mean someone you know well that has stuck by habbox for years, heck if you can't get someone voluntary, sell adverts on the radio if you have to, to pay them.

I just get blank pages and sometimes vbulletin error messages and it is frustrating, obviously I don't know everything that is going on but from an outside view something needs to change and soon.

Yeah this was a rant and if you don't like it I'm sorry you're going to have to deal with it, it's the truth and the truth hurts. Either grow a new pair of hands or hire a new pair.

---------- Post added 25-04-2011 at 05:32 AM ----------

P.s
This isn't really a complaint, it's feedback. I want to see what others think, perhaps I'm overreacting.

[Recursion]

BAHAHA.

Oh look Management, a user is complaining! Threads like this should be kept in feedback where we can all discuss the issue though.

Move your hosting to Amazon EC2 and remove all the stupid caches and "optimizations" you have that you don't need with Nginx and get rid of cPanel.

You're not overreacting at all Richie, in this day and age a site going down the amount Habbox does is a serious problem that needs looking at, the only reason I'm still around here now is to hit 20k posts, I'm more moving over to forums that manage to keep their uptime at above 90% like Overclock.net.

EDIT: Oh also, database tables corrupting/crashing/whatever and being a simple fix by someone like Oil shouldn't be happening either.

[Firehorse]

yup this downtime is getting a bit over the top

[Hecktix]

Recently, Hoteluser and myself have noticed the downtime in the early morning of BST becoming increasingly worse, this downtime in the early morning had been fixed however I'm guessing that it's something that wasn't done when the server was re-installed last month. I presume it's the time where the server backs itself up, but yes Richie recently it has been getting worse, sometimes crashing tables when it happens.

Jin has been busy with work this week, however I have informed him of the problem getting worse and David has also highlighted the issues, which we are told will be fixed as soon as possible.

[Eoin247]

Correct me if i'm wrong, but hasn't this sort of thing been happening since (before even?) christmas? As well as experiencing it myself, i've seen threads like this that complain about downtime quite a few times this year.

[Hecktix]

Correct me if i'm wrong, but hasn't this sort of thing been happening since (before even?) christmas? As well as experiencing it myself, i've seen threads like this that complain about downtime quite a few times this year.

Apart from when our server needed to be reinstalled, Habbox downtime this year has not been too bad, recently however it has got much worse and this will be sorted.

[Recursion]

I don't understand what Jin has setup to cause backups to bring the site down, it shouldn't really happen at all, but it's good that you're agreeing with us and that you (Oli) and Dave have highlighted it <3

Yes it is getting better, but there could still be major improvements :P

[Hecktix]

I think we lost a lot of whatever Jin had done when the server was reinstalled, as prior to that weeks downtime I think the forum had been it's most consistent for a good while :'(

[Richie]

Correct me if i'm wrong, but hasn't this sort of thing been happening since (before even?) christmas? As well as experiencing it myself, i've seen threads like this that complain about downtime quite a few times this year.

Yeah, I mean from like September, everyone knows September is the start of the year really ;) but yeah it's annoying and such a shame.

[GommeInc]

Is it not possible to get a host to sort out all of this? It's not feasible to rely on someone who has a life (Jin) and people whose job isn't to be a full-time server technician. Money isn't really an issue as you could get pretty good hosts with unlimited bandwidth and support for a good price.

[Stephen]

yeah I thought it might of been the backups causing the downtime. 2am is when the forum backs up isn't it? 200th time I've noticed it doesn't come back up for hours after 2am lol

[Agnostic Bear]

Solution: hire competent Sysadmins. And you can't say they/he are/is because there wouldn't be downtime. If it's due to supposed "backups" why do other sites not go down for backups?

Why does IP.Board's company forum run on a single VPS and vBulletin's runs on several beast servers? If you are going to continue praising vBulletin I am going to continue to insult your intelligence.

[Recursion]

Solution: hire competent Sysadmins. And you can't say they/he are/is because there wouldn't be downtime. If it's due to supposed "backups" why do other sites not go down for backups?

Why does IP.Board's company forum run on a single VPS and vBulletin's runs on several beast servers? If you are going to continue praising vBulletin I am going to continue to insult your intelligence.

People see vBulletin, they think the forums great, Jin seems to have the same *Removed* mentality in terms of this and will refuse to move.

Edited by Catz (Forum Super Moderator):
Please do not be rude about others

[N!ck]

This site could probably run on a decent VPS too imo.

I'm pretty sure these downtime problems aren't related to vBulletin anyway, so IPB vs VB isn't really the topic of the thread.

[Recursion]

This site could probably run on a decent VPS too imo.

I'm pretty sure these downtime problems aren't related to vBulletin anyway, so IPB vs VB isn't really the topic of the thread.

True.

I doubt Jin will even see this thread so it's not particularly worth discussing IMO

[HotelUser]

Solution: hire competent Sysadmins. And you can't say they/he are/is because there wouldn't be downtime. If it's due to supposed "backups" why do other sites not go down for backups?

Why does IP.Board's company forum run on a single VPS and vBulletin's runs on several beast servers? If you are going to continue praising vBulletin I am going to continue to insult your intelligence.

I don't have any stakes in for IP.Board more than vBulletin or vice versa, but I think you might be overshooting the runway with this abit too much. I think the forum software isn't what's to blame here. Just the backup scheme raising alittle hell. When Jin is on I have no doubt he will edit/disable it.

[Mathew]

The site went down for me for about 10 mins a couple of hours ago. So annoying :P there'd be no need for posting competitions if it worked! :P

[Richie]

I know this is off topic but I've always been a fan of vbulletin so really wouldn't like change :P

@Hoteluser
With all respect a point has been proven, an error occurs and then there is a long waiting process and even then Jin might be too busy to fix it. I believe habbox needs someone they can easily text or phone to come online to fix errors like this asap, yeah that may be a bit dramatic for a habbo fansite, but it is a huge site with a huge community, someone should always been on standby for emergency's.

[Hecktix]

I know this is off topic but I've always been a fan of vbulletin so really wouldn't like change :P

@Hoteluser
With all respect a point has been proven, an error occurs and then there is a long waiting process and even then Jin might be too busy to fix it. I believe habbox needs someone they can easily text or phone to come online to fix errors like this asap, yeah that may be a bit dramatic for a habbo fansite, but it is a huge site with a huge community, someone should always been on standby for emergency's.

I think this comment is unfair, although unintentional Richie as you may not know. If Habbox is down for more than 10 minutes at a reasonable time (unfortunately 2am doesnt constitute a reasonable time) I text Jin and he will check what the problem is instantly, wherever he is or get it checked instantly by one of his techie friends. Jin is quite good at rapid response if it's peak time but we can't expect him to be getting up at 2am in the morning, I've spoken with Jin today and he's going to check why the site keeps going down for long times early in the morning later on today.

[Recursion]

I think this comment is unfair, although unintentional Richie as you may not know. If Habbox is down for more than 10 minutes at a reasonable time (unfortunately 2am doesnt constitute a reasonable time) I text Jin and he will check what the problem is instantly, wherever he is or get it checked instantly by one of his techie friends. Jin is quite good at rapid response if it's peak time but we can't expect him to be getting up at 2am in the morning, I've spoken with Jin today and he's going to check why the site keeps going down for long times early in the morning later on today.

Then get someone in the USA who can be up at 2am BST to fix the issue. Not a difficult concept, and if you're trying to make the forum appeal to international members then it's simply unacceptable. I know how serious security is, but Jin seems to have an overly tin foil hat approach to hiring a second server admin.

[GommeInc]

I think this comment is unfair, although unintentional Richie as you may not know. If Habbox is down for more than 10 minutes at a reasonable time (unfortunately 2am doesnt constitute a reasonable time) I text Jin and he will check what the problem is instantly, wherever he is or get it checked instantly by one of his techie friends. Jin is quite good at rapid response if it's peak time but we can't expect him to be getting up at 2am in the morning, I've spoken with Jin today and he's going to check why the site keeps going down for long times early in the morning later on today.
To be fair, no-one should have to rely on just one individual to fix these issues. Jin shouldn't be expected to suddenly appear to fix an issue, especially when he appears to of been unavailable for a couple of days now to solve the problem. I'm with Agnostic Bear, just hire some people whose job it is to solve these issues, rather than someone who does it part-time. I'm not even sure what the problem is to be honest, this is the only place I have come across that runs around like headless chickens and has issues every 5 minutes.

[Chippiewill]

Bish bash bosh.. http://aws.amazon.com/

[Recursion]

Bish bash bosh.. http://aws.amazon.com/

LOL. Habbox giving someone trustworthy control of the hardware?! NEVER!

The issue would be exactly the same on EC2, there'd be stupid caches and all sorts installed that break the webserver.

[Sharon]

Most probably I don't know what I talkng about here, but I always see everyone on hypes about how much it costs Jin/Sierk to run Habbox because we have special expensive hosting and that, it goes down all the time and stuff so maybe this *special* expensive stuff isn't working out.

Also, how come you guy have to go to Jin everytime we have a problem. As a owner he should be active anyway otherwise there's no point?

^ Sorry if this is nothing to do with this idk

[Hecktix]

To be fair, no-one should have to rely on just one individual to fix these issues. Jin shouldn't be expected to suddenly appear to fix an issue, especially when he appears to of been unavailable for a couple of days now to solve the problem. I'm with Agnostic Bear, just hire some people whose job it is to solve these issues, rather than someone who does it part-time. I'm not even sure what the problem is to be honest, this is the only place I have come across that runs around like headless chickens and has issues every 5 minutes.

Jin could have come on to sort it if it was urgent, however the problems we have been experiencing over the past few days aren't urgent lol, we aren't having issues every "5 minutes", Jin is aware of the issue and has said he'll fix it, but as it's not causing substantial downtime at the moment it isn't an emergency.

[Richie]

Jin could have come on to sort it if it was urgent, however the problems we have been experiencing over the past few days aren't urgent lol, we aren't having issues every "5 minutes", Jin is aware of the issue and has said he'll fix it, but as it's not causing substantial downtime at the moment it isn't an emergency.

A few hours of downtime last night and the night before is a big issue for the international side of the fansite.

[Hecktix]

A few hours of downtime last night and the night before is a big issue for the international side of the fansite.

I'm aware of this, Richie however it's not "Jin the sites been down for 6 hours", it's an issue yes but it's one that may take a few days to fix, Jin has told me he'll fix it by the weekend.

[Recursion]

It was certainly sitting on a database error message for 6 hours the other morning before you came on to delay the inevitable of it happening again, again, a second admin would speed the process up.

In this day and age, a few hours downtime is a big issue.

[Hecktix]

It was certainly sitting on a database error message for 6 hours the other morning before you came on to delay the inevitable of it happening again, again, a second admin would speed the process up.

In this day and age, a few hours downtime is a big issue.

The database issue was unfortunate, it happened just after David went to bed. We can't hire admins for the sake of fixing database errors when it'll be fixed for a longer term when Jin comes online, I've told my staff I can be contacted by SMS at any time if a database error occurs, following the incident the other day.

[RyRy]

summing up the thread so far:

Managements opinion is some downtime isnt as bad as lots of downtime, but no downtime at all would be nice but it's not something that we're going to sort out *yet*

For someone who seems to act like he knows what he's doing, Jin really isn't the best technician is he? Agreed with both Recursion and Agnostic Bear here, keeping a server up during backups is hardly a impossible feat, just seems like the technical know-how is lacking on how to manage that one. Either that, or you could blame the hardware that Habbox is ran on. You may be better with Freewebs, it's more reliable for uptime.

And you can say that yeah I am having a dig at Jin because I am, but you could also say that I doubt Jin's technical capability and you should be putting the server in hands of people who know what they're doing. And lets be fair, if Jin knew what he was doing there wouldn't be any downtime.

[Richie]

The database issue was unfortunate, it happened just after David went to bed. We can't hire admins for the sake of fixing database errors when it'll be fixed for a longer term when Jin comes online, I've told my staff I can be contacted by SMS at any time if a database error occurs, following the incident the other day.

I was speaking to david on msn at 5am, just saying.

[Recursion]

The database issue was unfortunate, it happened just after David went to bed. We can't hire admins for the sake of fixing database errors when it'll be fixed for a longer term when Jin comes online, I've told my staff I can be contacted by SMS at any time if a database error occurs, following the incident the other day.

No, but as Pyroka says, a second admin who knows what they're doing would be a big help. What happened to the other people Jin said was helping him? They never seemed to materialise. It's good you're helping out, but aside from database errors, the bigger issue needs fixing, the database errors shouldn't be happening in the first place.

I notice Overclock.net, WebHostingTalk, Trickery and all sorts of major forums manage backups without downtime, so why can't Jin?

As far as I remember being told Habbox runs on a Core i7 with 8GB (?) of RAM or something (possibly more), which is crazy overkill and somewhere Habbox could save some real money.

[N!ck]

No, but as Pyroka says, a second admin who knows what they're doing would be a big help. What happened to the other people Jin said was helping him? They never seemed to materialise. It's good you're helping out, but aside from database errors, the bigger issue needs fixing, the database errors shouldn't be happening in the first place.

I notice Overclock.net, WebHostingTalk, Trickery and all sorts of major forums manage backups without downtime, so why can't Jin?

As far as I remember being told Habbox runs on a Core i7 with 8GB (?) of RAM or something (possibly more), which is crazy overkill and somewhere Habbox could save some real money.

Beastly hardware.

2 x Quad Core Intel Xeon 5520 Nehalem
2 x 150gb Raptor 10,000 RPM hdd
12 GB Ram
1 Gig port speed
5tb Data Transfer.

But that's not the issue, there must be a software bug somewhere.

Also, all that RAM, surely the whole database can be cached? Perhaps splitting the post table somehow would bump performance nicely too? InnoDB?

And what's with all the dissing Jin? From what I've seen he's a decent admin, I just don't understand what the issue is with the forum. Seems not important enough to get on and fix it?

[GommeInc]

Jin could have come on to sort it if it was urgent, however the problems we have been experiencing over the past few days aren't urgent lol, we aren't having issues every "5 minutes", Jin is aware of the issue and has said he'll fix it, but as it's not causing substantial downtime at the moment it isn't an emergency.
But that's the issue, should he be relied on all the time? Although in saying this, there shouldn't be any issues in the first place :/ Obviously "every 5 mins" is an exaggeration, it was meant to hint towards the fact that they happen so regularly that it's becoming a bit noticable and commented on by too many people :P

[HotelUser]

I was speaking to david on msn at 5am, just saying.

You were not speaking to me whilst the database error was there unless you are able to talk to me in my sleep! I check the forums every night regularly before I go to bed and if I had seen a database error I would have repaired the appropriate table(s) and fixed it. I've noticed database errors late at night in the past when I had no way of fixing them so I'm sort of bummed that I wasn't up late enough to see this one out. I will say, though, that I've enabled email notification for when such errors arise.


summing up the thread so far:

Managements opinion is some downtime isnt as bad as lots of downtime, but no downtime at all would be nice but it's not something that we're going to sort out *yet*

For someone who seems to act like he knows what he's doing, Jin really isn't the best technician is he? Agreed with both Recursion and Agnostic Bear here, keeping a server up during backups is hardly a impossible feat, just seems like the technical know-how is lacking on how to manage that one. Either that, or you could blame the hardware that Habbox is ran on. You may be better with Freewebs, it's more reliable for uptime.

And you can say that yeah I am having a dig at Jin because I am, but you could also say that I doubt Jin's technical capability and you should be putting the server in hands of people who know what they're doing. And lets be fair, if Jin knew what he was doing there wouldn't be any downtime.

You cannot infer technical capabilities based upon the fact that the duration of time between when a bug was found and when it was fixed was not satisfactory. You could infer laziness if you wanted to but I cannot begin to understand how you even begin to start questioning his technical capabilities. That is just foolish :P

[Recursion]

Beastly hardware.

2 x Quad Core Intel Xeon 5520 Nehalem
2 x 150gb Raptor 10,000 RPM hdd
12 GB Ram
1 Gig port speed
5tb Data Transfer.

But that's not the issue, there must be a software bug somewhere.

Also, all that RAM, surely the whole database can be cached? Perhaps splitting the post table somehow would bump performance nicely too? InnoDB?

And what's with all the dissing Jin? From what I've seen he's a decent admin, I just don't understand what the issue is with the forum. Seems not important enough to get on and fix it?

WTF. Why do they even... wat.

Also, dissing Jin because he refuses to appoint a second admin yet he's never around.

[N!ck]

You were not speaking to me whilst the database error was there unless you are able to talk to me in my sleep! I check the forums every night regularly before I go to bed and if I had seen a database error I would have repaired the appropriate table(s) and fixed it. I've noticed database errors late at night in the past when I had no way of fixing them so I'm sort of bummed that I wasn't up late enough to see this one out. I will say, though, that I've enabled email notification for when such errors arise.

Use InnoDB tables rather than MyISAM. More fault tolerant and will attempt to fix itself should it break.

[Catzsy]

To be fair, no-one should have to rely on just one individual to fix these issues. Jin shouldn't be expected to suddenly appear to fix an issue, especially when he appears to of been unavailable for a couple of days now to solve the problem. I'm with Agnostic Bear, just hire some people whose job it is to solve these issues, rather than someone who does it part-time. I'm not even sure what the problem is to be honest, this is the only place I have come across that runs around like headless chickens and has issues every 5 minutes.


1. Jin owns the site. forum etc with Sierk,
2. If Jin wants to deal with the issues he has every right to.
3. If he wanted to hire extra staff or change server he would.

[RyRy]

You were not speaking to me whilst the database error was there unless you are able to talk to me in my sleep! I check the forums every night regularly before I go to bed and if I had seen a database error I would have repaired the appropriate table(s) and fixed it. I've noticed database errors late at night in the past when I had no way of fixing them so I'm sort of bummed that I wasn't up late enough to see this one out. I will say, though, that I've enabled email notification for when such errors arise.



You cannot infer technical capabilities based upon the fact that the duration of time between when a bug was found and when it was fixed was not satisfactory. You could infer laziness if you wanted to but I cannot begin to understand how you even begin to start questioning his technical capabilities. That is just foolish :P

Considering it keeps happening, yes I think I can do that.

[Recursion]

1. Jin owns the site. forum etc with Sierk,
2. If Jin wants to deal with the issues he has every right to.
3. If he wanted to hire extra staff or change server he would.

I'm starting to think you live in another world...

Yes he can do, but if he takes the attitude you've outlined in your post people will simply leave.

[GommeInc]

1. Jin owns the site. forum etc with Sierk,
2. If Jin wants to deal with the issues he has every right to.
3. If he wanted to hire extra staff or change server he would.
A Dr. John Kotter would have a field day with what you've just said. The first step is general knowledge. The second step is "yes he could do it, but should he when it clearly is causing problems again? They shouldn't be happening at all!" The third is, then why hasn't he? He clearly does not have the time and I do not blame him :/

[Stephen]

1. Jin owns the site. forum etc with Sierk,
2. If Jin wants to deal with the issues he has every right to.
3. If he wanted to hire extra staff or change server he would.

well if he wants to upset the users then okay then let him do what he wants! lol

[Richie]

I'm not being funny but who the hell is Jim


O/T:
There should be a role like Jin was placed in before co-owner. Site Technician, that was handy.

[Chippiewill]

1. Jin owns the site. forum etc with Sierk,
2. If Jin wants to deal with the issues he has every right to.
3. If he wanted to hire extra staff or change server he would.

I don't think anyone was debating or disputing this, we're just saying it's a bad idea that to this point isn't working and we've come up with viable solutions that would probably work.

[GommeInc]

well if he wants to upset the users then okay then let him do what he wants! lol
To be fair, he did say he wanted Habbox to die off. I remember that back when Immenseman temporarily came back and made a point about rep points I think and Jin said he wanted it to gracefully die. The post was deleted though :/

[Hecktix]

To be fair, he did say he wanted Habbox to die off. I remember that back when Immenseman temporarily came back and made a point about rep points I think and Jin said he wanted it to gracefully die. The post was deleted though :/

I believe this was at a time when sierk was talking about removing his funding, this is no longer the case and both Jin and Sierk are happy to continue as long as Habbox is producing up to a certain amount of revenue to fund itself. We've managed to increase Habbox's revenue with the "Limited Edition Donator" scheme so all is good there, and we have plans for 2012 and beyond in terms of developmental advances with our new site.

[GommeInc]

I believe this was at a time when sierk was talking about removing his funding, this is no longer the case and both Jin and Sierk are happy to continue as long as Habbox is producing up to a certain amount of revenue to fund itself. We've managed to increase Habbox's revenue with the "Limited Edition Donator" scheme so all is good there, and we have plans for 2012 and beyond in terms of developmental advances with our new site.
Ah that's good, when it came up everyone was shouting "WHAT?!" Donator seems to be picking up a lot lately, I noticed it too. What made it popular all of a sudden, or is this not the right place to ask? :P

[Hecktix]

Ah that's good, when it came up everyone was shouting "WHAT?!" Donator seems to be picking up a lot lately, I noticed it too. What made it popular all of a sudden, or is this not the right place to ask? :P

I can't entirely remember but I think the question given to Jin was like "would you sell Habbox" and he replied with that he'd rather let it die and it might happen or whatever.

We started the "Limited Edition" Donator scheme in February, where we release a "special" donator for 3 days each month at the extra donation of £1.50 rather than £1 and this has proved really, really popular. Normal donator has oddly, always remained constant, bringing in around £20-40 each month apart from in December (obviously). Tis all good :D

[Catzsy]

I'm starting to think you live in another world...

Yes he can do, but if he takes the attitude you've outlined in your post people will simply leave.

No, I live in the real world where I don't bite the hand that feeds me. It is not a commercial enterprise it is a fan site and it seems to me that some people just have hidden agendas here and are posting just to make him look bad.:P Basically you are saying that you know how to run Habbox better than he does and I am saying he has the right to run Habbox as he wishes on the resources at his disposal so I suggest you give him and the management a break. I am very sure they are doing the best they can.

[Firehorse]

No, I live in the real world where I don't bite the hand that feeds me. It is not a commercial enterprise it is a fan site and it seems to me that some people just have hidden agendas here and are posting just to make him look bad.:P Basically you are saying that you know how to run Habbox better than he does and I am saying he has the right to run Habbox as he wishes on the resources at his disposal so I suggest you give him and the management a break. I am very sure they are doing the best they can.

In my opinion the majority of the people here probably don't even play habbo anymore. I'm here because of the community, i'm sure it wouldn't be incredibly hard to find another one.

[GommeInc]

No, I live in the real world where I don't bite the hand that feeds me. It is not a commercial enterprise it is a fan site and it seems to me that some people just have hidden agendas here and are posting just to make him look bad.:P Basically you are saying that you know how to run Habbox better than he does and I am saying he has the right to run Habbox as he wishes on the resources at his disposal so I suggest you give him and the management a break. I am very sure they are doing the best they can.
I'm not nit picking in anyway, but you wouldn't expect this from a fan site :P They're meant to be fun places to chat and hang out, and the "owners" and people who volunteer to help out the site tend to be as lively or chatty as the members who make up the site. You mustn't forget, that a fansite relies on both the fans and the staff - what's the point having a fansite with just volunteers, and no "fans"? It's not "biting the hand that feeds you", it's wondering where the food is that's the problem, or why the hand that feeds us is getting a bit unreliable lately :P

[Catzsy]

I'm not nit picking in anyway, but you wouldn't expect this from a fan site :P They're meant to be fun places to chat and hang out, and the "owners" and people who volunteer to help out the site tend to be as lively or chatty as the members who make up the site. You mustn't forget, that a fansite relies on both the fans and the staff - what's the point having a fansite with just volunteers, and no "fans"? It's not "biting the hand that feeds you", it's wondering where the food is that's the problem, or why the hand that feeds us is getting a bit unreliable lately :P

Yes agreed, it has not always gone smoothly lately, but you reply in a reasonable fashion and I am sure your comments will be noted. I am sure that they will do their best to resolve it too but this isn't helped by making the issues personal. There are quite a few jibes at Jin and others in this thread which aren't necessary at all.

[Recursion]

Catszy, not to offend or anything but you need to grow a backbone, this is a real issue, if the forum is down Habbox lose out on advertising money, potential donations and more importantly the content that makes this forum look alive. If a forum doesn't look alive people won't join, creating a vicious circle.

Uptime is a crucial thing nowadays and generally you can expect uptimes to be 99%+ in most cases.

[GommeInc]

Yes agreed, it has not always gone smoothly lately, but you reply in a reasonable fashion and I am sure your comments will be noted. I am sure that they will do their best to resolve it too but this isn't helped by making the issues personal. There are quite a few jibes at Jin and others in this thread which aren't necessary at all.
Ah but you could argue that they are. People have invested in Habbox, and if the service isn't going to be working optimally or, what many consider, "normally", then they're going to lash out. It is a trivial matter which can be solved easily. It's one of the problems having a fansite run by people the same age as the fans - the "consumers" have just as many brain cells as the people running the fansite, and some no doubt have more.

[Catzsy]

Catszy, not to offend or anything but you need to grow a backbone, this is a real issue, if the forum is down Habbox lose out on advertising money, potential donations and more importantly the content that makes this forum look alive. If a forum doesn't look alive people won't join, creating a vicious circle.


Uptime is a crucial thing nowadays and generally you can expect uptimes to be 99%+ in most cases.
See what I mean, Gomme? Why the personal jibes? Also I have my own mind and always have, thanks, Recorsian. Also the downtime has not been bad enough to lose advertisers and I cannot see any evidence that anybody has left because of this. In fact quite a few members from long ago are returning. Perhaps you should open a site and forum yourself as you seem to have all the answers and show everybody how it is done. :P




Ah but you could argue that they are. People have invested in Habbox, and if the service isn't going to be working optimally or, what many consider, "normally", then they're going to lash out. It is a trivial matter which can be solved easily. It's one of the problems having a fansite run by people the same age as the fans - the "consumers" have just as many brain cells as the people running the fansite, and some no doubt have more.

I think you mean members have donated to Habbox and quite honestly most habbo fansites are run by people the same age.

[GommeInc]

I think you mean members have donated to Habbox and quite honestly most habbo fansites are run by people the same age.
Did I not say that when I said invested? :P The last bit is my point - fansites are run by people the same age, so you should treat them on the same level as they have the same level of skill and knowledge as you do, and quite a few people here have suggested ways in which the issue should be tackled. It's only frustrating because they know it needs sorting and knows ways in which to fix it :)

[Catzsy]

Did I not say that when I said invested? :P The last bit is my point - fansites are run by people the same age, so you should treat them on the same level as they have the same level of skill and knowledge as you do, and quite a few people here have suggested ways in which the issue should be tackled. It's only frustrating because they know it needs sorting and knows ways in which to fix it :)

Donation is not the same. :P Investors usually have a stakehold. As I said it is not what is said it is the way that some have gone about it. They are also assuming that options are not already being considered and do not have the knowledge or have access to people that do. No reason suggestions should not be made and I am sure management would welcome positive suggestions but it also does not mean they have to be taken onboard as it depends what is viable and what is considered the best way forward for Habbox at this present time which is not always what some members want.

[Chippiewill]

What I don't get is why all the staff and management are suddenly being spokespeople for Jin when crucially this is his decision so actually, could Oil please go do his job and tell Jin what our views our, tell Jin what his views are, then direct Jin to this thread and then politely request that me makes a statement/decision because currently I'm slightly confused as to why any member of staff thinks they can be authoritative on this when only Jin has the option to decide, if Jin has already said no, then ok, close this thread so we stop cluttering up feedback and we can resort to sending him PMs about this issue if we are so bothered about this.

[Catzsy]

What I don't get is why all the staff and management are suddenly being spokespeople for Jin when crucially this is his decision so actually, could Oil please go do his job and tell Jin what our views our, tell Jin what his views are, then direct Jin to this thread and then politely request that me makes a statement/decision because currently I'm slightly confused as to why any member of staff thinks they can be authoritative on this when only Jin has the option to decide, if Jin has already said no, then ok, close this thread so we stop cluttering up feedback and we can resort to sending him PMs about this issue if we are so bothered about this.

Because nobody has spoken for Jin and nobody has said they are speaking for Jin but we all have the right to an opinion and the right to post it which is the same as anybody else. Quite honestly a simple pm with suggestions would have been welcomed I would guess but it is not always as simple as it seems on Habbox. :P

[GommeInc]

Donation is not the same. :P Investors usually have a stakehold. As I said it is not what is said it is the way that some have gone about it. They are also assuming that options are not already being considered and do not have the knowledge or have access to people that do. No reason suggestions should not be made and I am sure management would welcome positive suggestions but it also does not mean they have to be taken onboard as it depends what is viable and what is considered the best way forward for Habbox at this present time which is not always what some members want.
Depends how you interpret investment and if you take the literal meaning. People are donating to keep it afloat, and you could interpret this as investing in the organisation to better it. Afterall, they aren't getting anything special out of it :P

I think the problem here is that the people suggesting ideas are just being turned away for helping for a change, and not being told of the situation - especially when you've got geeks/nerds (whatever they're called) who know how to run these things. So there is bound to be some friction.

[Recursion]

*ahem* sooo, downtime tonight eh

[Chippiewill]

*ahem* sooo, downtime tonight eh
I don't think it requires making a fuss over. It's not like we weren't expecting it..

[Recursion]

This downtime is now happening during the day for periods of time. I'd say it's getting pretty rediculous now.

[Nicola]

This downtime is now happening during the day for periods of time. I'd say it's getting pretty rediculous now.

I've experienced it once, that was today and it was for a couple of minutes. I wouldn't say it's ridiculous, had it gone down for a lot longer I'd say it was ridiculous.

[Richie]

I've experienced it once, that was today and it was for a couple of minutes. I wouldn't say it's ridiculous, had it gone down for a lot longer I'd say it was ridiculous.


It just went down again :P just saying

[scott]

It keeps going up and down again which is rather annoying since we've just lost 40 listeners because of it! Lets hope it doesn't keep doing it :)

sorry make that 55 listeners!

[Nicola]

It just went down again :P just saying

I realised :P It's annoying for me too as I'm trying to write my Mod Reports. There really is nothing I can do though other than tell you to be patient and grin and bear it.

[Mathew]

There'd be no reason for posting competitions and beauty contests if it worked :P It's all well and good giving hundreds of credits away in competitions but if people can't even use it.... :rolleyes:

[Nicola]

Just to let you know that Jin has been contacted about the downtime today.

[scott]

just posting this so he can see how up and down it went :)

http://i54.tinypic.com/2re02h4.png

[Delimed]

Ok this downtime is proper pissing me off

[N!ck]

I realised :P It's annoying for me too as I'm trying to write my Mod Reports. There really is nothing I can do though other than tell you to be patient and grin and bear it.

You should always do stuff like that in a proper text editor and copy + paste it in.

[Stephen]

if it's all the sites going down then it must be the server again isn't it?


Just to let you know that Jin has been contacted about the downtime today.

OH YAY JIN IS GONNA SAVE THE DAY

that was sarcasm

[Nicola]

There'd be no reason for posting competitions and beauty contests if it worked :P It's all well and good giving hundreds of credits away in competitions but if people can't even use it.... :rolleyes:

There is always a demand for more competitions and events on the forum and the beauty contest was never introduced to increase posting, it's simply a bit of fun for the members :rolleyes:

The posting competition was launched to help stimulate posting and introduce newer members to posting around the forum, and I agree that this wouldn't be needed if we didn't have as much downtime as we do. Don't forget though there are other factors too as to why we aren't getting as many posts as we should, it isn't just the downtime.

So really Mathew, trying to link the beauty contest and the posting competition together is rather silly as they were both introduced for completely different reasons.

Oli has asked me to post this on his behalf:


The downtime that just occured was Jin tweaking the server, he says this should improve it until he can fix it properly one night this week.


You should always do stuff like that in a proper text editor and copy + paste it in.

I do have to use the forum for other things for my Moderator reports though ;)

[Stephen]

Wouldn't it be lovely if jin warned us before he does it

[Blain]

And againnn =\

[Nicola]

Wouldn't it be lovely if jin warned us before he does it

Jin isn't always at home Stephen and is very busy. He's trying to sort things yet you're still complaining?

I've been informed that Jin is going to be looking into this tonight, please bear with us.

[Stephen]

Not complaining, just think it's abit weird that he doesn't tell you before he does it

[Chippiewill]

Jin isn't always at home Stephen and is very busy. He's trying to sort things yet you're still complaining?
Most people have the common sense to make a thread in the Development forum saying "Fixing ****, stuff will go down", if he can tweak the server then he can certainly make a quick post.

[Hecktix]

Most people have the common sense to make a thread in the Development forum saying "Fixing ****, stuff will go down", if he can tweak the server then he can certainly make a quick post.

As Jin doesn't often have the time to come onto the forum he will get me or David to relay this information, funnily enough revising for my exams comes before alerting you that HabboxForum will be going down for 5 minutes, and it's not something David's gonna get out of bed for.

[RyRy]

Just a bit of advice, but a post from Jin explaining why the site is down so much and what he's trying to do to improve it, instead of putting it through you guys will be *much* more well received.

[Nicola]

Just a bit of advice, but a post from Jin explaining why the site is down so much and what he's trying to do to improve it, instead of putting it through you guys will be *much* more well received.

Jin is on his way home as far as I'm aware so I doubt he has time to post himself. There is no harm in us letting you know what is going on.

[RyRy]

Jin is on his way home as far as I'm aware so I doubt he has time to post himself. There is no harm in us letting you know what is going on.

I didn't say there was harm in it, however I'm just saying that I think people would much rather see it posted by Jin than anybody else. Horses mouth and that.

[Jin]

Sorry for my recent lack of activity but things have been mounting up upon me.

One problem is since our rebuild we have lost a lot of our optimizations and monitoring tools which inform me whenever we have an issue. At the moment I only receive the basic notification when the server has gone completely down. I will restore these monitoring tools when I have the opportunity.

My inactivity has been due to some work issues currently I am trying to deal with little over 500 members of staff for Glastonbury alone and as soon as I got on top of that I received the PO for the Royal wedding just a week before which meant I had to squeeze 12 days of planning into six. The last 3 weeks have been a hellish nightmare of bureaucracy, politics and meetings.

One major issue with the server has been resolved, it was caused by the primary disk on the server filling up with backups which should have been written to a separate disk. The problem didn't emerge until the server was rebooted on the 18/04 and continued to go unnoticed until several notifications were received regarding the server frequently going down.

[Catzsy]

I didn't say there was harm in it, however I'm just saying that I think people would much rather see it posted by Jin than anybody else. Horses mouth and that.

Ryan, they have conveyed the messages and done everything in their power to sort this, today and have kept everyone up-to- date. I am sure the 'Horses Mouth' ( LOL) will be on when he can. :) Edit he is on! :D

[Recursion]

As Jin doesn't often have the time to come onto the forum he will get me or David to relay this information, funnily enough revising for my exams comes before alerting you that HabboxForum will be going down for 5 minutes, and it's not something David's gonna get out of bed for.

I hate to beat a dead horse or however the saying goes, but this is why a second administrator is crucial, even with basic access. Even for something as simple as the server I run for hosting/minecraft etc I appointed 3 different people who I knew could manage different aspects of the server whilst I was on holiday, this meant if one of them was rogue, not all my services would have been affected.

[Hecktix]

I hate to beat a dead horse or however the saying goes, but this is why a second administrator is crucial, even with basic access. Even for something as simple as the server I run for hosting/minecraft etc I appointed 3 different people who I knew could manage different aspects of the server whilst I was on holiday, this meant if one of them was rogue, not all my services would have been affected.

I respect that, Tom and I agree that the more server technicians a site has the more of a chance of getting fixed quicker, however if Jin doesn't want to hire extra help he doesn't have to, with it being his site and I'm sure he has reasons for this.

Although, as revealed on the "HabboxDev" twitter Jin does occasionally have helping hands, however they are not users of the site - which is naturally fine as a back end administrator doesnt need to, and perhaps the problem recently is what Jin highlighted about the notification system not being fully in place, so these administrators dont know that the sites having problems :P

I obviously wasn't online in the early hours, can anyone verify that the back-up problem Jin highlighted is now less of a down-time?

[Firehorse]

Downtime has become quite common in the past couple of days. So common that i'm no longer posting anything without copying it first incase it gets lost :/ (Hate it when that happens after typing an incredibly long post). Forum was down for around 5-10 minutes just a few minutes ago.

[Hecktix]

Downtime has become quite common in the past couple of days. So common that i'm no longer posting anything without copying it first incase it gets lost :/ (Hate it when that happens after typing an incredibly long post). Forum was down for around 5-10 minutes just a few minutes ago.

Forum should be fixed now.

[Recursion]

Forum should be fixed now.

No, what you mean is the problem is delayed, fixed is when it's permanently sorted.

[Richie]

No, what you mean is the problem is delayed, fixed is when it's permanently sorted.

Agreed.


There isn't much point in us complaining though, the server / forum has been messed up for months now and all we ever hear is it's fixed, when it's really not.

[Sharon]

Everyone buzzes on this *expensive* server, pretty stupid how we barely get through a month without downtime.

[RyRy]

Can we have a thread sticked in Feedback called "Habbox downtime"? Would be nice instead of loads of threads innit :3

plus a habbox uptime thread would be well empty BOOM

---------- Post added 16-05-2011 at 07:31 PM ----------

Can we have a thread sticked in Feedback called "Habbox downtime"? Would be nice instead of loads of threads innit :3

plus a habbox uptime thread would be well empty BOOM

[Stephen]

ryan what do you think this thread is for

http://www.habboxforum.com/showthread.php?t=689548

---------- Post added 16-05-2011 at 07:39 PM ----------

ryan what do you think this thread is for

http://www.habboxforum.com/showthread.php?t=689548

[RyRy]

ryan what do you think this thread is for

http://www.habboxforum.com/showthread.php?t=689548

---------- Post added 16-05-2011 at 07:39 PM ----------

ryan what do you think this thread is for

http://www.habboxforum.com/showthread.php?t=689548

NEVER KNEW THAT EXISTED. OK

[Recursion]

And again, yay!

[sophiethenerd]

This kinda is annoying now. If lack of funds is a problem, that means the server keeps being poo since you cant afford an upgrade, tell us and I know alot of people would donate to get that server working(I know I would donate a pound or two). I am sure there are people on here who know about techy clever stuff and if you need advice they can help you (I would help google stuff,lol)
Basically, if you need help to get it fixed, tell us and tell us what to do and we can do it.And please fix it. Please

[Recursion]

This kinda is annoying now. If lack of funds is a problem, that means the server keeps being poo since you cant afford an upgrade, tell us and I know alot of people would donate to get that server working(I know I would donate a pound or two). I am sure there are people on here who know about techy clever stuff and if you need advice they can help you (I would help google stuff,lol)
Basically, if you need help to get it fixed, tell us and tell us what to do and we can do it.And please fix it. Please

Habbox do not need a better server. :P

[Stephen]

They need better techies

[Firehorse]

This kinda is annoying now. If lack of funds is a problem, that means the server keeps being poo since you cant afford an upgrade, tell us and I know alot of people would donate to get that server working(I know I would donate a pound or two). I am sure there are people on here who know about techy clever stuff and if you need advice they can help you (I would help google stuff,lol)
Basically, if you need help to get it fixed, tell us and tell us what to do and we can do it.And please fix it. Please

Money isn't the problem, servers don't choke in on themselves because they're being starved of sterling! If a server is running no matter what they paid it should be running. It's how it's being run is where the problem lies. If there wasn't enough money to pay the server bills then the forum wouldn't be online, either on or off. The technicians at the datacenter don't starve servers of power if the owner is late to pay their bills :D

[Eoin247]

Downtime has become quite common in the past couple of days. So common that i'm no longer posting anything without copying it first incase it gets lost :/ (Hate it when that happens after typing an incredibly long post). Forum was down for around 5-10 minutes just a few minutes ago.

Has happened to me a few times. I know how you feel.

I'm not really much of a techie but i'm pretty sure that other sites that are very similar with regards to usage and resources, don't have as much downtime.

[Chippiewill]

i thnk habbux shud go wid freewebs, i iz hosted with them and they has lyke gooderer uptime than we have now.

[Recursion]

i thnk habbux shud go wid freewebs, i iz hosted with them and they has lyke gooderer uptime than we have now.

The sad thing is, your sarcasm is the truth. LOL

[Firehorse]

The sad thing is, your sarcasm is the truth. LOL

ikr. was just thinking "hey thats actually not such a bad idea" :D (been a while but I don't think it's called freewebs anymore)

[JerseySafety]

mmm. habbox main site was down yesterday morning I believe; well it wasn't working for me & its working now. tut tut tut