Richie
14-06-2011, 04:56 PM
Hey,
We were hoping to change isps soon so I contacted my current isp to just make sure I didn't have a contract (eircom - the old one expired april) I was speaking to one of the representatives and they were saying my contract doesn't expire until 10/10/11 they said I agreed to another contract which I didn't so I was furious. I explained I wasn't aware I was being put on another contract I thought I was just changing to a better deal, the rep was arguing that the staff always refer to contracts as contracts and are pretty straight forward. I asked him to put me through to the complaints department to make a complain, he did. I spoke to another rep who asked me what was my problem, I explained and he said the complaint would be investigated. One of the eircom managers rang me a short while after explaining that they went through our calls which they recorded and agreed that the representative wasn't clear about the deal.
Surely companys can't do stuff like this? It's actually disgraceful how they try get their users to agree to contracts that aren't very clear. Fair enough a contract is a contract and that's how company's work but just refering to an upgrade as "A new package" and not explaining the package is under a 12 month contract is surely breaching the law?
We were hoping to change isps soon so I contacted my current isp to just make sure I didn't have a contract (eircom - the old one expired april) I was speaking to one of the representatives and they were saying my contract doesn't expire until 10/10/11 they said I agreed to another contract which I didn't so I was furious. I explained I wasn't aware I was being put on another contract I thought I was just changing to a better deal, the rep was arguing that the staff always refer to contracts as contracts and are pretty straight forward. I asked him to put me through to the complaints department to make a complain, he did. I spoke to another rep who asked me what was my problem, I explained and he said the complaint would be investigated. One of the eircom managers rang me a short while after explaining that they went through our calls which they recorded and agreed that the representative wasn't clear about the deal.
Surely companys can't do stuff like this? It's actually disgraceful how they try get their users to agree to contracts that aren't very clear. Fair enough a contract is a contract and that's how company's work but just refering to an upgrade as "A new package" and not explaining the package is under a 12 month contract is surely breaching the law?