What are my chances of getting a refund?

[Alexx..]

I ordered some things from a website the other day, and I needed them for Saturday and I noticed they had Saturday delivery, so obviously I chose that one and I paid extra for it.
Saturday came and they never turned up. I paid by Paypal so I've opened a dispute stating that I never recieved my items on the day I paid for.

I have emails stating what I paid for and them telling me that my items were shipped.

So what are my chances of getting a refund?

[Shar]

What website were you trying to purchase from?
I'm not sure about refunds but I'm pretty sure you can ask for either a discount or voucher code etc

[Alexx..]

BooHoo.com is where I ordered from, they offer refunds and I'm just waiting for them to reply to my dispute thing to see what they say.

[Shar]

Hopefully they'll give you your refund seeing as they didn't deliver on time :)

[Metric1]

the delivery company didn't deliver on time.

[Recursion]

You're supposed to claim with the delivery company, not the store afaik.