Why the help tool team takes ages to reply.

[Deathix]

Just thought I'd let you all know that the help team are always busy and take ages to reply because they get around 700 tickets a day. I know this because I made a appeal 6 days a go and one today and their was a 4300 difference to the ticket numbers D:

On a bright note - I still think MOD's are useless. ;)

[Red]

eugh their support is crap. I waited like 15 days for one request and like 6 days for another to get a useless response that didn't even help.

[GoldenMerc]

Well if they get that many support tickets they need to hire some more support staff :)

[Ekelektra]

Hmm I sent in a support ticket, and after 11 days it just dissapeared and the thing wasn't fixed. I understand that they are probably super busy, but yes if they're that busy they should hire some more staff :)

[lukeyo]

On that note, i'm sure they have over 100 employee's working for customer support (seeing it's an international company), and that's roughly 70 tickets a day (at 100 employees)
Could be faster.