RE: Help Desk

[Felix]

Seems Like everyone is leaving the department since new management lol?

[GoldenMerc]

Steph's a good manager, she is strict and maybe some people can't handle working a tad bit harder, overall shes doing whats best.

[=Lizzy]

Stephs a fantastic manager, Most people left due to promotions in other departments or to focus on their roles in the departments, everyone leave at some point it has nothing to do with Steph being manager

[Inseriousity.]

No-one's irreplaceable. In fact, sometimes being able to bring in new people who you can mould into your way of working things is probably the best thing you can do.

[Hayleigh]

What Lizzy said. Steph is real nice. (:. (lol joke she forced me to say this).

[Mr-Trainor]

Throughout each year, there are often people resigning from different departments. Unfortunately, there may be times when a few people resign at the same time etc. However, I'm sure that in this case it doesn't mean that Steph is a bad manager. Since Steph became manager, there have also been people returning to the department :).

[lawrawrrr]

It's natural that when managers change, some staff will leave. Steph is doing a good job as manager, some people just don't like her methods, from what I've heard. I'd decided to resign before she became manager though :p

[Sharon]

It's summer, case closed. Self explanatory really, the slightest idea to blame Steph is pathetic!

[Shar]

Different people have different managerial styles, if they dislike that then fair enough. Plus from my experience last summer a lot of people resign from the help desk during this period and then lots of new people get hired, nothing new tbh! This thread is unnecessary.

[Tom]

Steph is a good manager, she has different ideas to what most of the people are used to, so they just give up and leave. In my opinion "crap happens" - you shouldn't leave for one person, or 2 people. If you want to stay in the job you'd stay through pretty much anything I suppose.

[Jurv]

I left because I don't enjoy being staff anymore, it's way too strict. I like departments being much more laid back.

[GoldenMerc]

I left because I don't enjoy being staff anymore, it's way too strict. I like departments being much more laid back.

But thats what some jobs entitle, obviously its changed from managers to managers being strict or not giving a damn at all but sometimes its just too much work i imagine?

[sdbw1]

I'd Actully Love To Join tbh

[GoldenMerc]

Im sure applications will open soon :)

[Jurv]

But thats what some jobs entitle, obviously its changed from managers to managers being strict or not giving a damn at all but sometimes its just too much work i imagine?

Nope, the amount of work is nothing really. It was just the amount of new rules that were introduced which I didn't like.

I didn't really have to time for it either.

[sdbw1]

In the end its peoples preferences some like it some don't no harm no fowl? It aint easy pleasing everyone.

[Nick]

All i can say, Its a bloody amazing department to work for and if you ever seem to join hxhd your bound to enjoy your time :)

Stephs doing a good job now but i didnt really like the new rule after rule ;P

[HotelUser]

I left because I don't enjoy being staff anymore, it's way too strict. I like departments being much more laid back.

Actually in my opinion it's absolutely not strict at all - not compared to even a year ago from now, anyway. If I were you I might of wanted to count my blessings :P

[lukeyo]

I'm sure its all for the best! Seems like HxHD needs a little bit of a straighten up and steph is doing a perfect job at it!

[Catzsy]

I am sure the manager is just fine but it could a case of a new broom sweeping too clean out of enthusiasm for the the role. The fact that a lot of quality, longstanding staff have left virtuallly all at once should not be ignored imo and they should be asked why they left which may lead to all the new rules being re-evaluated.

[despect]

As everyone has said its summer so most people do generally go out more and due to people getting promotions within other departments they want to focus on that which is understandable. I can't say whether she's a good manager or not because i havent been staff since she's been manager but i've heard really good things about how she runs the department so well done to her. :)

[Gina]

Well, alot of people like management changes and alot of people dislike, but some obviously dislike. Steph is yet to setting in fully with it all, but she still is trying :) It isn't Steph fault
there are many other reasons, just people dislike some of the changes, I'll put it in more detail in the spoiler :)
Steph's a great manager indeed, they're mainly leaving because of the rule changes/how fast rules are changing, also how strict it is getting, but Steph has sorted it out, changed a few things, sorting somethings out, so hopefully Cameron will be the last :). Some people just resign anyway as they can't post away for long eonugh, as I think that was the same for Eric? Idc, but I think as he hasn't said anything, but yeah, it isn't because of Steph, its the changes :P

[orientalframe?]

Steph is a great manager from what I have heard and seen, and I think the idea of people resigning because of her managerial methods is absolute bollocks. As people have said it is summer and generally most people do go out, so there is no reason why it has anything to do with the management.

[Jurv]

Actually in my opinion it's absolutely not strict at all - not compared to even a year ago from now, anyway. If I were you I might of wanted to count my blessings :P

I wasn't staff last year. I really wouldn't know. :)


Steph is a great manager from what I have heard and seen, and I think the idea of people resigning because of her managerial methods is absolute bollocks. As people have said it is summer and generally most people do go out, so there is no reason why it has anything to do with the management.

I personally don't think it's because of it being summer. The reason for all the resignations in my opinion is all the new rules that were enforced. If you could see the amount that threads we had to read and reply to in the HxHD staff forum, it was ridiculous. Most of the rules were pretty pointless and not worth the hassle aswell. However from what I've heard, Steph has changed quite a lot of the new rules that she gave out. Hopefully this will help the department and stop all the resignations.

[Richie]

Oh stop crying, it's another way of attention seeking. They want to be in control when really they can't so they assume they are a huge part of the desk so if they leave people will be begging them to come back. Let them throw their toys out of their pram, they'll get over it.

[Mark]

As Rosie said, the resigned staff members should really be questioned as to why they resigned from the department, then take it from there.


Actually in my opinion it's absolutely not strict at all - not compared to even a year ago from now, anyway. If I were you I might of wanted to count my blessings :P

I wouldn't say it was that strict last year, just when people didn't do the minimum hours for a few weeks, they knew about it.

[Richie]

Oh and keep watching the announcements because i guarantee the majority that left will return within a week or so.

[buttons]

i wonder what the new rules were that the staff hate so much? hopefully it was "actually do your job instead of messing about"

[Jordan]

It's this time of year when you expect the HxHD to drop many staff members. You just open apps in september and top it up again! Obviously it's clear many people didn't agree on the rules being enforced but I can't really comment on it as we don't know what the rules were.

[Alex3213]

If they don't like the department they work in, then so be it. What I've always thought is that as a manager, I'd rather have a set of hard-working, active staff as opposed to idle, lazy, staff that mess around and actually don't do their job. Like Jordan said, applications can always open and to be honest the reasons why people leave shouldn't be any of your business unless they want to tell the reasons themselves. As I said at the beginning of my post, if they don't like the department they work in, then so be it- they can resign and people who actually do want to be in the department can join, therefore making a stronger department as the staff will motivate themselves to work.

[Matthew]

but yeah, it isn't because of Steph, its the changes :P

Yeah, the changes which steph introduced... :P

Not saying I believe she's a bad manager or anything, just pointing that out.

I agree with alex though, its much better to have people who actually want to work in the department and will put in 100% than people who don't like certain things or are lazy. If they don't like the department, its better for them to leave than stay.

[Sharon]

Love how all the people who have resigned are saying it's too "strict" at least Steph actually cares about how the desk is going! Just because there's actually rules in that department now doesn't mean everyone should ragequit because they actually have to do something now instead of sitting around and virtually trolling/ignoring rulebreakers.

[Jurv]

Love how all the people who have resigned are saying it's too "strict" at least Steph actually cares about how the desk is going! Just because there's actually rules in that department now doesn't mean everyone should ragequit because they actually have to do something now instead of sitting around and virtually trolling/ignoring rulebreakers.

I'm not sure if that was aimed at me but the last manager before Steph cared about how the desk was going. I'm also pretty sure that all the other managers before cared about how their department was running. I'm not sure about the other people that resigned, but I resigned for the things that I mentioned in my past posts. I don't really care why other people are resigning because it's their choice and you shouldn't question it. It's up to the manager to find out why it's happening and make some changes. :)

[Sharon]

The manager before Steph was Oli... Look where that went ;)

[beth]

obviously all information i have is second hand because i don't work at hxhd, but i do think it all seems a bit serious. no offence to steph, but it seems to have all the fun drained out of it. if i go in it's either people arguing or nothings happening. now i know alot of you disliked oli but he was right when he reminded people it's just a game.

[Sharon]

Yeah he was right but I don't think he really has a right to try and lecture everyone else when he was probably someone who took Habbo/Habbox FAR too seriously. I wasn't his number one fan but he had his good and bad moments.

[lawrawrrr]

It does have to be said that he used to take it seriously, but when he returned, he was more laid back. I don't think that saying we all 'ragequit' because it got too strict, is fair on them, neither do I think it's fair to insinuate that none of the previous managers cared. They just have a different style, and some people don't like change.

[Richie]

It does have to be said that he used to take it seriously, but when he returned, he was more laid back. I don't think that saying we all 'ragequit' because it got too strict, is fair on them, neither do I think it's fair to insinuate that none of the previous managers cared. They just have a different style, and some people don't like change.

he returned for a day... then got fired.

[Gina]

Yeah, the changes which steph introduced... :P

Not saying I believe she's a bad manager or anything, just pointing that out.

I agree with alex though, its much better to have people who actually want to work in the department and will put in 100% than people who don't like certain things or are lazy. If they don't like the department, its better for them to leave than stay.

I mean like they didnt leave because they dislike Steph and stuff

[lawrawrrr]

he returned for a day... then got fired.

He was around on msn, habbo and habbox for longer than a day.

[Sharon]

He was around on msn, habbo and habbox for longer than a day.

Calling people douches on the forum before he returned hardly counts as a good thing. That point isn't really valid.


You sir, always were a douche and still are by the looks of things.

Talking to yourself again Oli? :rolleyes:

[beth]

whatever oli did/has done/will do he is NOT the cause of the current state of the help desk and i think people are looking to him as a scapegoat. i think like catzsy said earlier in this thread: the amount of staff leaving shouldn't just be put down to summer. if it was summer they woulda left 3 weeks ago when summer started. i honestly think a bit of fun needs to be injected into the help desk. i know we're gearing up for hxss and priorities should lie there for prizes and all that shebang. but when i think back to last summer when it was hoteluser managing with shar as assistant, i remember the atmosphere being a whole lot lighter.

[Josh]

Oh well their loss.

[Calvin]

It wouldn't be summer because as someone mentioned earlier in the thread, they would have left at the beginning of summer. As for Steph, I've heard stuff about new rules but I don't know most of them so I wouldn't know.

But after the one thing I just seen, I would blame it on the 7 members of staff in the HxHD department that are threatening to resign if a previous member of staff returns to the department and most likely they object to other users who want to return/join HxHD.

[Richie]

It wouldn't be summer because as someone mentioned earlier in the thread, they would have left at the beginning of summer. As for Steph, I've heard stuff about new rules but I don't know most of them so I wouldn't know.

But after the one thing I just seen, I would blame it on the 7 members of staff in the HxHD department that are threatening to resign if a previous member of staff returns to the department and most likely they object to other users who want to return/join HxHD.


Yeah lol how ******* sad, if anything this would fall under the blackmail category and if habbox allow **** like that, jesus christ they're desperate.

[The Don]

I think everyone needs to chill out, Just as Oli said "it's only a game".

Why so serious?

http://4.bp.blogspot.com/-Jmk-NwwXjxA/TaOrhOeFvdI/AAAAAAAAAPY/8dDleEmDZB4/s1600/batman-dark-knight-joker1.jpg

[Richie]

I think everyone needs to chill out, Just as Oli said "it's only a game".

Why so serious?

http://4.bp.blogspot.com/-Jmk-NwwXjxA/TaOrhOeFvdI/AAAAAAAAAPY/8dDleEmDZB4/s1600/batman-dark-knight-joker1.jpg


SHUT UP ITS NOT JUST A GAME, IT HAS BECOME A PART OF ME.

[iJess]

Steph's such a good manager. Despite people resigning, some of the old staff members have returned!

[sdbw1]

yey apps open wooooooooooooooooo

[buttons]

But after the one thing I just seen, I would blame it on the 7 members of staff in the HxHD department that are threatening to resign if a previous member of staff returns to the department and most likely they object to other users who want to return/join HxHD.
7? there's 26 help desk staff, get rid of those 7 if they're like that i say, there's too much already. plus there are trialists already why are apps open....?:S

[Showder]

To be honest , its what you really think of the staff , not what they really are. So why rant?
Staffs are meant to be helpful and friendly at any point but not to be too strict. Ya'll don't really know me but I think that being TOO strict is too much , depending on the attitude. But on Steph , I think she's alright. Maybe its the rules that you don't like. Just follow it?

[lawrawrrr]

Can I just say, how are all these non hxhd staff saying that Steph's a good manager and commenting on the rules when they obviously don't know? Just my two cents.


Although I do think Steph's doing a good job.

[AgnesIO]

Time for my two cents..

With all due respect, and I don't know what Steph is doing, nor how she is doing in her new role. So please don't hate on me for this, since I am basing this post on the resignations alone.

There must be a reason a number of staff have resigned at once, and I am not accepting the "it is summer" response. Nothing changes if that excuse is used "its the holidays", then "its exams" then "it is almost exams" - the only realistic excuse there is it is exams. During the summer people have more time, that is when the staffing roles should boom. Again, I have no idea how Steph (whoever that is) is doing, but there is no point defending that staff are resigning for a reason. So why not, instead of this thread, private message all the staff who have resigned and ask for an HONEST reason on why they have resigned. If they all have a similar reason which is to do with the department, then use the reasons to improve it.

Now I know a department shouldn't be lax - but at the same time the staff are completely voluntary.. so remember that although they should be expected to help (as that is what they applied to do), they should also be able to have a laugh - within reason.

Perhaps to lighten the moods, every staff member who has done a certain amount of work be entered in to a weekly/monthly raffle? Or have entire staff games - like where a few people from each department compete against other departments? Staff can watch if they do not wish to compete etc..

Then staff may be more motivated to stay, as although yeah they should enjoy doing what they have applied for, give them something else.

But yeah, my two cents..

[Suspective]

Time for my two cents..

With all due respect, and I don't know what Steph is doing, nor how she is doing in her new role. So please don't hate on me for this, since I am basing this post on the resignations alone.

There must be a reason a number of staff have resigned at once, and I am not accepting the "it is summer" response. Nothing changes if that excuse is used "its the holidays", then "its exams" then "it is almost exams" - the only realistic excuse there is it is exams. During the summer people have more time, that is when the staffing roles should boom. Again, I have no idea how Steph (whoever that is) is doing, but there is no point defending that staff are resigning for a reason. So why not, instead of this thread, private message all the staff who have resigned and ask for an HONEST reason on why they have resigned. If they all have a similar reason which is to do with the department, then use the reasons to improve it.

Now I know a department shouldn't be lax - but at the same time the staff are completely voluntary.. so remember that although they should be expected to help (as that is what they applied to do), they should also be able to have a laugh - within reason.

Perhaps to lighten the moods, every staff member who has done a certain amount of work be entered in to a weekly/monthly raffle? Or have entire staff games - like where a few people from each department compete against other departments? Staff can watch if they do not wish to compete etc..

Then staff may be more motivated to stay, as although yeah they should enjoy doing what they have applied for, give them something else.

But yeah, my two cents..

Recently much more activities have been brought in for staff, and there is SOTM, Staff-only tournaments, competitions and similar initiatives. So I don't really think that is a reason or even an excuse.

Applications have opened and I overheard there has already been over 21 applications. It seems as the department is popular, and there is a lot of Habbo members who are interested in becoming staff. I don't really think its a big deal that a few staff have resigned. I'm sure that the new staff, will have time to get used to the way the department is run and easily become accustomed to the current procedure - as they wouldn't of known the previous way it was run.

Staff do leave departments, when management change. Especially if they have a close bond with the Manager and have worked with them in the past.

[Stephen]

the manager must be crap

fire her and bring oli back :boohoo:

[RealClifford]

Okay guys, here is my two cents. Take it, Like it, hate it. It's my opinion so leave it as that. An Opinion..

Steph is a damn good manager, who actually expects her workers to WORK.. Which makes sense, what use is a worker who doesn't work?
I believe Steph is pushing the department to thrive in the area of being active and actually providing a good service that is of the highest quality possible.

On the note of workers resigning, I do NOT believe that their reasons behind leaving NEED to be disclosed as there may be private reasoning lying behind different resignations and that is between teh staff and the management team and no one else. If a memebr of staff resigns, they should be farewelled and wished well in future endeavors and left at that. Questioning authority and reasonings behind such issues only causes the collapse of a beuatiful structure that is Habbox and it's management.

This is purely my opinion, so don't rage on my opinion or rant. Thank You.
- Clifford

[iJess]

If she was "crap", then everyone would have resigned. Different managers have different techniques on how to run the help desk, and some people like it, and maybe some people don't. Staff members who resigned with a different manager have returned. I don't deny that Steph is strict, but at least she keeps the place in order. It's better being strict that having Help desk staff running the place riot. I'd love to work there, it looks great tbh. Everyone has their own opinion, and this is mine.

[Stephen]

Okay guys, here is my two cents. Take it, Like it, hate it. It's my opinion so leave it as that. An Opinion..

Steph is a damn good manager, who actually expects her workers to WORK.. Which makes sense, what use is a worker who doesn't work?
I believe Steph is pushing the department to thrive in the area of being active and actually providing a good service that is of the highest quality possible.

On the note of workers resigning, I do NOT believe that their reasons behind leaving NEED to be disclosed as there may be private reasoning lying behind different resignations and that is between teh staff and the management team and no one else. If a memebr of staff resigns, they should be farewelled and wished well in future endeavors and left at that. Questioning authority and reasonings behind such issues only causes the collapse of a beuatiful structure that is Habbox and it's management.

This is purely my opinion, so don't rage on my opinion or rant. Thank You.
- Clifford

WORKERS? If someone called me a worker for being hxhd staff I'd virtually smack them in the face. I thought hxhd involved enjoying habbo as you normally do while helping habbos at the same time. Not actually classing it as a full on job

[=Lizzy]

This thread has made me laugh since my last post, and that's because if you see now people are returning. This must mean Steph is going a good job ( Which she is) Changes take time to do, and some people didn't like the rules but actually the rules are fantastic and are much nicer than what they used to be. Everyone deserves a chance so I don't see how some people resigning makes Steph a bad manager. Get to know the girl and spend time in the HxHD and you will see she's amazing and all the HxHD staff respect her for the rules she has changed.

If was was too harsh/rules were mean, then why are people returning.............

[RealClifford]

WORKERS? If someone called me a worker for being hxhd staff I'd virtually smack them in the face. I thought hxhd involved enjoying habbo as you normally do while helping habbos at the same time. Not actually classing it as a full on job

HxHD staff are hired yes?
Hiring someone generally means they are hired to do what? hired.. to WORK.. Helping habbo's and moderating the room is work, and if you aren't doing your job then you are NOT working..
I'm not getting into an argument but you need to learn to concept of helping people..

[GirlNextDoor15]

I agree on what Marketing and Clifford said.
From what I heard(which may or may not be true), HxHd staff are required to work 7 hours per week which is quite tiring. It is the basic requirement that you should think of before you even think of applying the job. Once you get the job/trial, then you have to work for it. Other than that, I also heard that new rules are added by Steph. Rules might be quite annoying but it's for the best. Only good managers can get what he/she wants the staff to do. It'll improve the department.

Like what Marketing said, there are many reasons why the staff quit. Some of them cannot fulfill the 7-hours requirement and some of them just don't like how the department is ran. However, whatever the workers done must also be appreciated. Give them some motivation so that they will stay longer (although they WILL leave the department someday).

Imo and from what I see, Steph is doing a good job so far and there were no complaints. The only reason why there are complaints about HxHd might due to the 'Oli-Steph' thing, if you get what I mean.

[Slowpoke]

To all the people slating Steph: try checking the announcement forums properly. Quite a few staff may have resigned but I'm pretty sure that four or five have returned... Additionally, I advise all who aren't in the department to not believe all that they are hearing as I'm aware a lot silly rumours flying about

[HotelUser]

I agree on what Marketing and Clifford said.
From what I heard(which may or may not be true), HxHd staff are required to work 7 hours per week which is quite tiring. It is the basic requirement that you should think of before you even think of applying the job. Once you get the job/trial, then you have to work for it. Other than that, I also heard that new rules are added by Steph. Rules might be quite annoying but it's for the best. Only good managers can get what he/she wants the staff to do. It'll improve the department.

Like what Marketing said, there are many reasons why the staff quit. Some of them cannot fulfill the 7-hours requirement and some of them just don't like how the department is ran. However, whatever the workers done must also be appreciated. Give them some motivation so that they will stay longer (although they WILL leave the department someday).

Imo and from what I see, Steph is doing a good job so far and there were no complaints. The only reason why there are complaints about HxHd might due to the 'Oli-Steph' thing, if you get what I mean.

The notion that StripedTiger is overstrict because of a 7 hour a week minimum is silly. The actual limit now is 5 hours and that should be your average amount of hours a week spanned over a month (which means you don't even need to be there for 5 hours a week). This requirement is less than half of what it was a year ago.

[xxMATTGxx]

I know that some of the staff who resigned recently did because they didn't like the rules. This was also a concern of current staff and these rules are no longer in place because they were pointless and didn't benefit the Help Desk at all. With this happening I believe the staff are now quite happy with these no longer being in place. Some staff are turning to the Help Desk and the applications are currently open and I do believe there has been a good amount of applications already within the first 24 hours.

I wouldn't put the blame onto StripedTiger as from what I can see, she is doing her best and doing whatever she can to make the department look good, do good and make sure the staff are also having fun and don't have any problems with how things are running. She has already been doing staff bonding, there was a event for the staff last night where members of the department turned up and took part.

If anyone does have a problem with HxHD Management then PM myself and Martin. This thread now seems pretty pointless because staff are returning, the rules that they had problems with have gone and no one else has expressed concern. So.... thread closed.