Downtime..

[Chippiewill]

Yay!

and

Seriously something needs to be done about the server, it's been discussed in the past and we can no longer rely on "It'll be fixed by Jin eventually".

This isn't a case of the (A)GMs can't do anything, this is a case of the (A)GMs won't do anything.

Three choices:

- Jin makes himself more available.
- Jin gives power to the AGMs to fix problems (David would seem competent at this, Matt also).
- Jin finds someone to manage the server for him.

[David]

Great response time from Jin, well played.

[Sharon]

ugh i bet my 300 posts won't be back for ages

anyway i've genuinely been dying without hxf it's given me a massive life check :(

if this ever happens again i will go mad .

[GommeInc]

I think whoever owns Habbox should probably consider just selling up or getting someone who can fix an issue within a couple of hours (minutes preferably). It was just a tad too long this time :P

EDIT: Also, I strongly recommend you give everyone who has Donator/VIP a few extra days on their subscriptions. The people who actually bought it deserve priority seeing as it is their money that's keeping this dodgy old boat afloat :P

[Mark]

I totally agree! Jin should really give someone power to manage the servers in his absence

[Adam]

Use a more reliable forum that hasn't had any downtime in the time it's been up.

Hang on a second, www.fallscountanywhere.com

[Recursion]

This is entirely unacceptable. Jin needs to seriously think about getting a second administrator.

'nuff said.

[Mathew]

David would be perfectly capable of sorting the site out at times like this (even if it's just temporary); it's beyond me why the lesson wasn't learnt back in March when it happened too.

[scott]

Was a bit stupid and a very long downtime I hope that General Management do talk to Jin and get someone else who can sort things as soon as it happens, sometimes I don't think they realise how much of an effect even short amounts of downtime has on the site.

[Inseriousity.]

I don't really see how it's a case of AGMs not doing anything. I imagine all of them woulda put the site back up in minutes had they been given the tools to do so. All three of your choices rely on Jin making a choice and then acting on it. Unfortunately, he needs to delegate better but again I would not be surprised if 6 months down the line, same thing happens again with no changes.

[Sharon]

Was a bit stupid and a very long downtime I hope that General Management do talk to Jin and get someone else who can sort things as soon as it happens, sometimes I don't think they realise how much of an effect even short amounts of downtime does to the site.

This is not short :$ an HOUR is short this is days :(

[Chippiewill]

Also if this is the hosts fault again.. just move.


Was a bit stupid and a very long downtime I hope that General Management do talk to Jin and get someone else who can sort things as soon as it happens, sometimes I don't think they realise how much of an effect even short amounts of downtime does to the site.
Even half an hour for a site of this size is unacceptable. Anything below 99.99% month to month shouldn't really be happening.

[Grig]

Jin did not want to hand out power to anyone server wise, which was essentially the problem. However, with no admin available to fix anything, it becomes the downfall of Habbox. I swear when Sierk owned it solely he just let his GM have the info. just in case, although I may be wrong.

[wixard]

Gunna be brutally honest, I don't think David should be the one tasked with fixing it.

*Removed*



Edited by Catzsy (Forum Super Moderator): Please do not be rude about others.

[HotelUser]

I do not have any control over the server Habbox resides on however I can pretty much promise you if things are left as poorly attended as they are now we too as general management will not be happy at all. To reaffirm all the negative connotations of the situation it is absolutely disgusting that we suffered such outrageous downtime and it is unfortunate that nobody was immediately available to correct the situation. I cannot promise change but I can admit I quite honestly believe we need serious revisions to our hosting situation, so hopefully Jin will attest to that.

[GommeInc]

Was a bit stupid and a very long downtime I hope that General Management do talk to Jin and get someone else who can sort things as soon as it happens, sometimes I don't think they realise how much of an effect even short amounts of downtime does to the site.
Might even be worth asking Jin what he's doing sticking around. No offense to him, but he clearly has not got the time nor the passion to keep looking after the server, especially when it seems to be in poor condition. Anyway, why is someone looking after it in the first place? I always assumed you could get technicians as part of a package :P

[scott]

This is not short :$ an HOUR is short this is days :(

I know :P What I said was "I don't think they realise even how short amounts of downtime effects the site" I did say that it was a long time this time tho :p

[Chippiewill]

I always assumed you could get technicians as part of a package :P
Most servers I've ever rented always charged more than double for that.

[Recursion]

I do not have any control over the server Habbox resides on however I can pretty much promise you if things are left as poorly attended as they are now we too as general management will not be happy at all. To reaffirm all the negative connotations of the situation it is absolutely disgusting that we suffered such outrageous downtime and it is unfortunate that nobody was immediately available to correct the situation. I cannot promise change but I can admit I quite honestly believe we need serious revisions to our hosting situation, so hopefully Jin will attest to that.

There just needs to be someone on call at some point, no need to move providers or even off that specific server though.

+REP

EDIT: Can't +REP 'cus I -rep'd you before the downtime, lollllllllll

[GommeInc]

Most servers I've ever rented always charged more than double for that.
Isn't Habbox paying over the odds for their server? I was told that by someone on here at least. It might be a real investment to pay a bit extra for this, as it's a bit unfair for those who have wasted time and money on Habbox.

[Adam]

Don't understand why any member of management didn't contact the server provider tbh.

[Grig]

Yeh, Habbox as far as I remember from people posting was spending more than any other fansite for its server, however, it seems to of late become the most unreliable. A stab of irony in the heart right there.

[Jack!]

Well, swear there isn't any kind of techies, due to the fact its not even in a datacenter?

I'm probably wrong, but this is the impression I was under, but meh.

The downtime was TERRIBLE, there needs to be someone who has access to the server when needed (i.e Server Issues)

Even if its only Matt, its someone who is actually around, and is able and has the knowledge to sort it, blooming ridiculous in my opinion

[Chippiewill]

Isn't Habbox paying over the odds for their server? I was told that by someone on here at least. It might be a real investment to pay a bit extra for this, as it's a bit unfair for those who have wasted time and money on Habbox.

Yeah, Jin does pay over the odds for what is:

a) Terrible uptime
b) Overkill hardware
c) A host which breaks stuff

Interesting to see how everyone's tune has changed after this more than prolonged downtime, many of us have been preaching this for years.

[Robbie]

I don't think the server is to blame, rather the way it's been configured. This always happens at Habbox even when the server hosts have been different, so I don't think they can be blamed. I don't think backups should crash the forum either.

[Stephen]

DOWN WITH JIN THROW HIM IN THE DUNGEONS AND MAKE HIM EAT HIS OWN TOES

[xxMATTGxx]

Isn't Habbox paying over the odds for their server? I was told that by someone on here at least. It might be a real investment to pay a bit extra for this, as it's a bit unfair for those who have wasted time and money on Habbox.

There's been estimates of how much it's costing to host Habbox on a monthly basis but I don't think the actually figure was ever posted or mentioned, I could be wrong though. Downtime is crap, full on crap. It's not ideal to be offline for a week and myself and the AGMS are aware on what downtime can cause to Habbox in terms of people sticking around, tuning into the radio and so on but we were also very helpless during this week while we was waiting to see what the problem was, when the problem would be fixed and now we are here.

I do hope from now on that something can be arranged so If the server does ever go down like this again, then it can be fixed very quickly instead of waiting a week. Although I do understand it took this amount of time due to Jin not being at home or near a computer with internet access. It does depend on why it actually went down, if it was to do with the server then maybe come up with a solution so it can be fixed quickly when he isn't around.

---------- Post added 07-09-2011 at 08:02 PM ----------


Don't understand why any member of management didn't contact the server provider tbh.

I would expect they don't listen to anyone who isn't logged in as the actual customer.

[Martin]

I too think it's ridiculous that this was allowed to happen and things should have been put in place the last time it happened to prevent the same thing happening again. Whenever this happens it does serious damage to peoples perception of the site, the reliability we are supposed to offer and it does make us lose a lot of members. After all the hard work put into HxSS gaining new members for the forum/site to be completely down for many days just isn't good. This time there was nothing that could be done, but I seriously think and hope that something will be put in place to change this now. What's the point of us building up visitor numbers, putting plans into place if something like this (which could probably be fixed quickly) is happening. It's going to take a lot of hard work now to get some people back to Habbox, and at a time where numbers could already be a bit higher it's not good. I'm sure Jin will address this and look into providing that cover for the site should he be unavailable, especially during summer. If we are going to push the advertising of the site and want to keep new and old members interested then its vital that the service we offer is consistant, reliable and that we do all we can do iron out major problems like this when they happen. I have faith that Jin will do something about this now and that in the future we will not be faced with so much downtime. It's painful for us too yaknow! :P

[Robbie]

Also any new members that might've joined Habbox during HxSS will have give up on the site already.

[Rozi]

think people are getting a bit over excited here


it's a forum on the internet

[Adam]

They don't listen to anyone who doesn't have the login details for the customer support.
In which case Jin should've phoned them, told them to fix it. Easy.

If he doesn't have the time to do that... well then.

[Recursion]

Also, the server was up (pingable, HXLive accessible over HTTPS and the SHOUTcast was UP), there is ~*~no reason~*~ people should have contacted SoftLayer (their provider), it was a software issue.

[Chippiewill]

But that excuse shouldn't be used no more and hopefully Jin will choose the right solution in making sure that any problems with Habbox gets fixed ASAP.

a) Bad Grammar (hurhur)
b) Shouldn't have been used for the past year either
c) You shouldn't really be sitting here talking about it with us, you should be talking to Jin right now about how to solve this problem in future.

[xxMATTGxx]

In which case Jin should've phoned them, told them to fix it. Easy.

If he doesn't have the time to do that... well then.

Depends on what the actual reason why it was down though, it may of not been the providers problem!


a) Bad Grammar (hurhur)
b) Shouldn't have been used for the past year either
c) You shouldn't really be sitting here talking about it with us, you should be talking to Jin right now about how to solve this problem in future.

Slow claps for you pointing out all the negatives in the post! I've edited it for you and when I was typing the post, Jin wasn't online for myself or anyone else to talk to him.

[Chippiewill]

This time there was nothing that could be done, but I seriously think and hope that something will be put in place to change this now.

As I have stated in the past, the AGMs and Matt have had the power to tell/advise Jin to fix the obvious problem.

[Adam]

Depends on what the actual reason why it was down though, it may of not been the providers problem!

And if one member of the forum is only able to find out this and his activity on the forum is non-existent at best... I think it's time to sort the managerial structure out but no, that can't happen because Sierk will withdraw his funding. Terrible shame.

[Chippiewill]

Jin wasn't online for myself or anyone else to talk to him.
You don't have his phone number? If you don't, you really should.

[Recursion]

I wish I knew what software Jin was paying for that pulled the sites on port 80/Apache down when it was unlicensed... I've never heard of that before.

[FlyingJesus]

So like as per the announcement it appears that the server wasn't broken and there was quite literally nothing that general management could have done even with *+*MeGa PoWeR*+* unless Jin felt like giving them his credit card details JUST IN CASE. For once it looks like (if this is the true story of it) everything is actually justified and just awful timing, along with carelessness about checking that the finances were going through as they ought to

[Jack!]

we have missed £673.98 of payments in the last 2 months

In 2 months?!

Really interested to see what money is being spent on here....

[Chippiewill]

I wish I knew what software Jin was paying for that pulled the sites on port 80/Apache down when it was unlicensed... I've never heard of that before.

The same software which drags down server performance?

[Adam]

In 2 months?!

Really interested to see what money is being spent on here....

pron on company card tut tut

[Recursion]

The same software which drags down server performance?

Apparently so.

I've yet to come across another forum that uses a cache like Habbox.

[beth]

£680 a month? you know all respect to jin/sierk for paying that money, but god, is there no way of doing it cheaper?

[peteyt]

I'm not sure what the problems where, but if you have trusted managers give them access to your host.

I have a few well trusted people for my site (well I did, my new site is getting developed at the moment). This meant if the site did go down and I couldn't make it, as I work to fund its development, I could get someone else to do so.

Relying on one person is always going to be awkward

[GommeInc]

I'm not sure what the problems where, but if you have trusted managers give them access to your host.

I have a few well trusted people for my site (well I did, my new site is getting developed at the moment). This meant if the site did go down and I couldn't make it, as I work to fund its development, I could get someone else to do so.

Relying on one person is always going to be awkward
Jin and/or someone else didn't realise one of the cards had expired, and they also didn't allow for the license providers to contact them if the licenses expire. It could of been avoidable, but was just bad timing by the looks of things :/

[Special]

never donating again just lost a weeks worth :(

[The Don]

never donating again just lost a weeks worth :(

I'm sure management will extend the subscriptions to adjust for the downtime! :)

[Chippiewill]

Especially since they're already handing out three days worth of VIP to everyone.

[Special]

yay :)

[Chris]

never donating again just lost a weeks worth :(

It wasn't a week, it was 4 days. I think its very good of them to give out 3 days VIP, because they are in no way obliged to do so.

[GommeInc]

Apparently you can PM sct to extend your subscription. Personally if I was him I would just do it for everyone - saves him some time and effort and it doesn't mean members are expected to ask for it as they may feel awkward. On sites I use if you pay for exclusive content and downtime happens, you get it automatically afterwards without having to ask - it makes the organisation (or in this case, website/fansite) seem friendlier.

Just my two pence.

[Special]

It wasn't a week, it was 4 days. I think its very good of them to give out 3 days VIP, because they are in no way obliged to do so.


ironic that i payed for donator to keep the site 'up and running' then goes offline for days

and they kinda are obliged too considering i payed for donator with my hard earned money

[Chippiewill]

and they kinda are obliged too considering i payed for donator with my hard earned money

Well, morally they do, but they have no legal obligation due to their disclaimer about being allowed to limit your subscription at any time.

[Calvin]

Probably been posted already but here is what I was going to post:

I think it's totally about time you let someone like David or Matt manage the server so long downtime like this can be prevented in the future.

I don't think it's fair as the staff here are trying their best to promote the site even more and get it out there, and when they do it just gets thrown right back in their face because the site goes down for several days resulting in a few members leaving and no more promotion. Let's take Habbox Summer Spectacular for example.. a lot of staff members had worked hard on organising this event and done a fantastic job getting the site out there on the hotel but days after, the site goes down for more than 48 hours.

[HarrySX]

Simple cause of downtime can be resolved by simple fixes. It's not hard really and all this is down to is lack of competence in server management - then again this is coming from someone with little knowledge of Habbox's infrastructure, bar knowing they use 100TB in the States (why?).

Why hasn't Habbox looked into self healing software? Considering the only service affected was HTTP (so Habbox.com etc - the SHOUTcast and as previously pointed out, HabboxLive over 443 was up) it seems stupid to not look into more reliable web servers.

Edit: financial issues? Does that suggest Habbox Live and the SHOUTcast are hosted away from Habbox.com?

[Chris]

ironic that i payed for donator to keep the site 'up and running' then goes offline for days

and they kinda are obliged too considering i payed for donator with my hard earned money

You donated, the coloured name and additional features are just a bonus. If you look at the T&C you will see that they are not obliged to give you anything in return. :P

Anyway, its a shame the sites went down for so long and I agree that someone else is needed to maintain the server.

[Calvin]

You donated, the coloured name and additional features are just a bonus. If you look at the T&C you will see that they are not obliged to give you anything in return. :P

Anyway, its a shame the sites went down for so long and I agree that someone else is needed to maintain the server.It may be in the T&C but just think about it, those users won't donate again.

Anyway, they've given 3 days VIP to refund those people.

[e5]

Wooo! Missed Hx so much

I'd also like a weeks VIP back, spent 5 years on here to earn this vip! :'(

[beth]

ironic that i payed for donator to keep the site 'up and running' then goes offline for days

and they kinda are obliged too considering i payed for donator with my hard earned money

last time i asked to get my donator back cause it'd be down for 5 days i got basically told to get over it. (this was oli though, things might be different now)

[AgnesIO]

Right err

worst timing in the world! Just got new members from HxSS - then this money crap starts and we have probably lost a lot of them. Six thrones.. for that? Sorry but that is just ******* stupid.

I understand it was a mistake, but that is just an ultimate screw up.

[Special]

last time i asked to get my donator back cause it'd be down for 5 days i got basically told to get over it. (this was oli though, things might be different now)

i understand now they don't legally have to give you a 'refund' but that is down right rude & would refuse to support this site anymore

[Chris]

i understand now they don't legally have to give you a 'refund' but that is down right rude & would refuse to support this site anymore

I get that, which is why I think its good of them to give the 3 days vip to everyone. :)

[AgnesIO]

I get that, which is why I think its good of them to give the 3 days vip to everyone. :)

Could have been:

3 days to all members
1 week to VIP/Donors - maybe even just donors..

[Stephen]

omg why give all people 3 days vip. Now all the people ive spammed with -reps will see it's from me and I'll be -repped to hell

[Ajthedragon]

Frankly I never realised how much I use this forum until the downtime!

However I agree with the posts about Jin giving away more power. Otherwise people will go elsewhere!

Imo they could have been more generous than 3 days VIP, a week would have been sufficient otherwise it's hardly worth bothering!

[Stephen]

last time i asked to get my donator back cause it'd be down for 5 days i got basically told to get over it. (this was oli though, things might be different now)

could of included oli at the beginning so i didnt have to read that :hand:

[Chippiewill]

Why hasn't Habbox looked into self healing software? Considering the only service affected was HTTP (so Habbox.com etc - the SHOUTcast and as previously pointed out, HabboxLive over 443 was up) it seems stupid to not look into more reliable web servers.
Can't really self repair terrible server optimisations / downtime due to non-payments.


financial issues? Does that suggest Habbox Live and the SHOUTcast are hosted away from Habbox.com?
They still paid for the server, the software for the web server was unpaid so that got taken down, just not the shoutcast. They can't afford separate hosting any more.


could of included oli at the beginning so i didnt have to read that
This is about Oli... Stephen is a completely numpty / poo head and should be locked up for being silly.

[HarrySX]

I've never came across proprietary software that once unpaid, causes the software unusable resulting in the web server inaccessible ... and I've used a lot of software.

Perhaps someone can explain what this software is.


Can't really self repair terrible server optimisations / downtime due to non-payments.


They still paid for the server, the software for the web server was unpaid so that got taken down, just not the shoutcast. They can't afford separate hosting any more.


This is about Oli... Stephen is a completely numpty / poo head and should be locked up for being silly.

[peteyt]

I've never came across proprietary software that once unpaid, causes the software unusable resulting in the web server inaccessible ... and I've used a lot of software.

Perhaps someone can explain what this software is.

Maybe habbox needs to look at cheaper options if they can't afford to keep on top of bills

[HarrySX]

Maybe habbox needs to look at cheaper options if they can't afford to keep on top of bills

Cheaper? Nothing wrong with free software :).

Apache is fine if configured correctly.

[peteyt]

Cheaper? Nothing wrong with free software :).

Apache is fine if configured correctly.

Some software is good free, but sometimes you do have to pay a little to get something professional.

[Richie]

I don't come on for a week and the site goes to **** lol, was the site down for long? i checked it last night and nothing showed up so i was thinking what the hell happened.

Just to join in with the fun JIM WE HATE U, JIM YOU NEED TO SORT OUT YOUR LIFE, JIM YOU HAVE BIGGER PRIORITY'S ONLINE. Na but seriously i would like to see someone else have access to the servers but at the same time if Jim can maintain it a little better and get admins to contact him as soon as the site reaches another hurdle it should be fine, as much as i like to trust people online and as trustworthy as (a)gms may be, **** happens, people change, people turn into mad *******s 'cause they think it's cool, take oli for an example (lol but you get what i mean). I'd prefer to be safe than sorry.

[buttons]

omg why give all people 3 days vip. Now all the people ive spammed with -reps will see it's from me and I'll be -repped to hell
oh my god ikr :l lol can i have mine extended too so i can see all my revenge rep when i get it, im too lazy to ask
n calm down everyone its not a matter of life/death. he says it wont happen again till 2013 shouldnt u all be rejoicing

[Recursion]

Some software is good free, but sometimes you do have to pay a little to get something professional.

LOL. True in the corporate world, but definitely not true in this case. You can run a site very reliably on 100% free (& open source) software. Considering Apache and Linux both run the vast majority of websites on the internet, it's reliability has been proven time and time again.

[nvrspk4]

To those asking why Jin is still around / why he doesn't get someone else to do it: when you find someone else very trusted and very respected at Habbox who wants to pay out of pocket every month to run it, let me know :)

[GommeInc]

To those asking why Jin is still around / why he doesn't get someone else to do it: when you find someone else very trusted and very respected at Habbox who wants to pay out of pocket every month to run it, let me know :)
An odd post for you :P Considering it was an easily avoidable situation, where by just letting e-mails and notifications reach whoever receives them could of solved the problem, especially when it appears to of been going on for two months - so goodness knows why someone has managed to hide these important notifications for so long. Additionally to that, many members here seem to know what is going on. Yes, Jin is good for paying out of pocket to keep Habbox afloat, but he could do himself so many favours if he fixed these server issues which cripple and ruin the Habbox community on a constant basis. Trust and respect are one thing, but they don't keep problems at bay.

Besides, no one seems to challenge Habbo over these disgusting work practices they have in place. Has anyone pushed them for an answer over VIP again? If I was you I would just do it, Habbo get a lot out of Habbox and their arguments for closing websites just seems like fighting talk that won't go anywhere. You clearly state they own the Habbo name and images, and you're not making money out of Habbo as it goes straight back to them - you do Habbo related events and competitions which go straight back towards Habbo and their evil organisation. You're doing them a service, not the other way round :P I'd push for some answers at least, and set the record straight as Habbo clearly have a lot of seriously imbred individuals working for them - the key is to talk slowly and down to them, judging by the way you have to talk to their moderators and staff ;)

[Firehorse]

If this is what happens when Jin is out in a place with no internet for a short while then what would happen if he:

-Died?
-Went into a Coma?
-Got caught up in some sort of mahem and was arrested?

A site of this size should not be reliant on one person.

[Recursion]

... and it was down just now for at least half an hour. Nice.

[Rozi]

YEAH GUYS

what if Jin dies

do you want him to be responsible for the mass suicide which will inevitably happen if the site goes down PERMANENTLY!!! :o

[Stephen]

Don't take the piss when lives are at stake :S

[GirlNextDoor15]

Agreed and well said, Chippiewill. Jin has to do something about this. It has been happening a lot of times and it really does affect the way the people think of Habbox. Plus, thinking that Jin might die is a bit too over the top.

[Grig]

There is still Sierk who can show up and has power if Jin dies. I don't think he's out of contact completely and would know if something like this would happen.

[Rozi]

thank GOD

I'd be horrified to think that there wasn't a backup to Jin's death

habbox must be prepared for every single thing that may happen

[Catzsy]

... and it was down just now for at least half an hour. Nice.

It does seem to have a problem between 1 and 2pm for some reason. I am sure everyone is aware of it though.

[David]

It does seem to have a problem between 1 and 2pm for some reason. I am sure everyone is aware of it though.

1:20am onwards isn't very good either

[Chris]

1:20am onwards isn't very good either

Yeah it seems to happen at about 1PM and AM and normally lasts for about 20-30 minutes. :(

[xxMATTGxx]

An odd post for you :P Considering it was an easily avoidable situation, where by just letting e-mails and notifications reach whoever receives them could of solved the problem, especially when it appears to of been going on for two months - so goodness knows why someone has managed to hide these important notifications for so long. Additionally to that, many members here seem to know what is going on. Yes, Jin is good for paying out of pocket to keep Habbox afloat, but he could do himself so many favours if he fixed these server issues which cripple and ruin the Habbox community on a constant basis. Trust and respect are one thing, but they don't keep problems at bay.

Besides, no one seems to challenge Habbo over these disgusting work practices they have in place. Has anyone pushed them for an answer over VIP again? If I was you I would just do it, Habbo get a lot out of Habbox and their arguments for closing websites just seems like fighting talk that won't go anywhere. You clearly state they own the Habbo name and images, and you're not making money out of Habbo as it goes straight back to them - you do Habbo related events and competitions which go straight back towards Habbo and their evil organisation. You're doing them a service, not the other way round :P I'd push for some answers at least, and set the record straight as Habbo clearly have a lot of seriously imbred individuals working for them - the key is to talk slowly and down to them, judging by the way you have to talk to their moderators and staff ;)

In regards of the VIP rule:

When we last contacted Habbo over the matter they said they will look into any fansite rules and see if any need to be changed within so many months. They also told me why the rule was put in place because of other fansites in the Habbo World used their status to sell unofficial Habbo goods and services that they couldn't vouch for. So they banned all types of premium servers across each hotel as the result. I did explain that VIP wasn't like that and was similar to donator but they don't seem to like that either way. If VIP was ever allowed and did return, it would mean VIP as a prize would be pretty much pointless and may cause some problems for some departments. Then again, I don't actually see Sulake/Habbo changing this rule any time soon.

[FlyingJesus]

omg can people not read or something? This recent problem was nothing to do with the ongoing server problems we have, and having someone else get full admin rights to everything wouldn't have fixed it unless that person was willing to support Hx through their own finances like Jin does. This was essentially just a filing mistake, and one that I'm sure won't happen again even come 2013

[Delimed]

I'm just going to point something out


We are sorry for the downtime, it for once wasn't related to the server having technical issues but Habbox having financial issues in the form that one of the credit cards used to finance Habbox had expired so we have missed £673.98 of payments in the last 2 months causing several providers to cut us off which caused what appeared to be downtime.

It went completely unnoticed as all of our invoices are filed away automatically and in doing so the final demand notices were also filed away. Sierk is on holiday and I was trapped in an internet-less area of of rural Ireland which meant neither of us could do anything about it immediately.

Our server uses several licensed products and when the license expires it caused pages to not connect as you may have noticed until either the license is renewed or the product uninstalled.

Anyway we have had a look at all our cards and can ensure this won't happen again till 2013.

Shouldn't it be Jins job to check to credit cards?

[Stephen]

I remember last night there was probs loading stuff like the frontpage loaded but none of the forums would load for like 10 mins. That might of been a backup tho i dunno

[xxMATTGxx]

I'm just going to point something out



Shouldn't it be Jins job to check to credit cards?

Well Jins or Sierks. A lot of people forget that their cards expire on a certain day and when you are working away or on holiday, it's not normally something you think about straight away.

[Yonder]

You maybe overlooking something here. Habbox doesn't produce enough funding to cover its own server fees nevernind to have someone monitor this site 24/7. Habbox has and always we be a free site dedicated to its users and habbo.

Considering the down time could easily be solved if Jin could live off Habbox he would have to make Habbox worth his while and with Habbo's fansite Tos it makes it very hard.

If he was earning a salary from habbox I would agree that it is terrible but he isn't and neither is anyone else. Jin isn't your 15 year old who can sit at his PC all the time.

Maybe he should ask for a little help but don't get ---MAD--- because he isn't around all the time and who is to say that any of the AGM's are cabable? (I don't know).

There are ways to monetize Habbox and to still obide by the Habbo TOS to provide funding for Habbox but that still doesn't stop that fact that a volunteer can be here 24/7.

I love Habbox and always will.

[Inseriousity.]

In regards of the VIP rule:

When we last contacted Habbo over the matter they said they will look into any fansite rules and see if any need to be changed within so many months. They also told me why the rule was put in place because of other fansites in the Habbo World used their status to sell unofficial Habbo goods and services that they couldn't vouch for. So they banned all types of premium servers across each hotel as the result. I did explain that VIP wasn't like that and was similar to donator but they don't seem to like that either way. If VIP was ever allowed and did return, it would mean VIP as a prize would be pretty much pointless and may cause some problems for some departments. Then again, I don't actually see Sulake/Habbo changing this rule any time soon.

I don't think it'd make it pointless. Free VIP is still better than paying for it :P

[Spuds]

The only way to fix anything is to hire Robbie as SMOD.

I don't think the server is to blame, rather the way it's been configured. This always happens at Habbox even when the server hosts have been different, so I don't think they can be blamed. I don't think backups should crash the forum either.

Still fighting for you hun x

Edited by Infectious (Forum Super Moderator): Please do not make off topic posts!

[Stephen]

You maybe overlooking something here. Habbox doesn't produce enough funding to cover its own server fees nevernind to have someone monitor this site 24/7. Habbox has and always we be a free site dedicated to its users and habbo.

Considering the down time could easily be solved if Jin could live off Habbox he would have to make Habbox worth his while and with Habbo's fansite Tos it makes it very hard.

If he was earning a salary from habbox I would agree that it is terrible but he isn't and neither is anyone else. Jin isn't your 15 year old who can sit at his PC all the time.

Maybe he should ask for a little help but don't get ---MAD--- because he isn't around all the time and who is to say that any of the AGM's are cabable? (I don't know).

There are ways to monetize Habbox and to still obide by the Habbo TOS to provide funding for Habbox but that still doesn't stop that fact that a volunteer can be here 24/7.

I love Habbox and always will.

that was poor :facepalm:

Edited by Infectious (Forum Super Moderator): Please do not make pointless posts!

[Robbie]

The only way to fix anything is to hire Robbie as SMOD.


Still fighting for you hun x

I agree with this. thanks x

Edited by Infectious (Forum Super Moderator): Please do not make off topic posts!

[Chippiewill]

habbox must be prepared for every single thing that may happen
My school's physics department has an emergency contingency plan for continual teaching even if half the science building blows up.



It does seem to have a problem between 1 and 2pm for some reason. I am sure everyone is aware of it though.
I think the server backs up every 12 hours at 1pm if I remember correctly.

[FlyingJesus]

Surely that's every 24 hours

[Grig]

The server used to refresh itself once every 24 hours in the early morning UK times. This was about half a year ago, so this probably has changed. If it is 12 hours, that's pretty ridiculous.

[beth]

last night, i think, was different to the 'normal' 2am 5 minute downtime. habboxlive panel went down aswell for a good ten minutes and i don't recall that ever doing it during those times.

[Chippiewill]

Surely that's every 24 hours

Does it in the mornings as well.

[Recursion]

Of course, if they gave a third person (capable of using Linux) access to everything it wouldn't really be an issue.

Also, Move to IP.Board.

[Chippiewill]

Of course, if they gave a third person (capable of using Linux) access to everything it wouldn't really be an issue.
There's only really Matt for that, but it is a good idea. If you can trust him to be GM you should be able to trust him not to blow up the server.


Also, Move to IP.Board.
Now, now, we've already had a sensible suggestion in this thread.

[Recursion]

There's only really Matt for that, but it is a good idea. If you can trust him to be GM you should be able to trust him not to blow up the server.


Now, now, we've already had a sensible suggestion in this thread.

Aww, did I blow Habbox's sensible suggestion quota for the year? :(

[GommeInc]

In regards of the VIP rule:

When we last contacted Habbo over the matter they said they will look into any fansite rules and see if any need to be changed within so many months. They also told me why the rule was put in place because of other fansites in the Habbo World used their status to sell unofficial Habbo goods and services that they couldn't vouch for. So they banned all types of premium servers across each hotel as the result. I did explain that VIP wasn't like that and was similar to donator but they don't seem to like that either way. If VIP was ever allowed and did return, it would mean VIP as a prize would be pretty much pointless and may cause some problems for some departments. Then again, I don't actually see Sulake/Habbo changing this rule any time soon.
So in short - too much imbreeding in the Habbo ranks? If they clearly lack the brains to figure out that Habbox ISN'T a malicious site, but one that has been devoted, loyal and useful to the Habbo franchise and Sulakes greasy little fingers, then it's no wonder Habbo Hotel and Sulake have lost so much faith in the Habbo Community - and it's no wonder the Habbo experience is, in what modern talk would describe as, '****'. Habbo standards have slipped, and they clearly have the wrong people in charge. Why punish the masses when they can easily deal with the minority who are selling off products they do not own? Why should they care when the liability is in the hands of the idiots who are being scammed? I'd keep pushing them for answers and constantly badger them about why they are punishing Habbox when they know Habbox isn't a malicious, scam and fraud site. It's ridiculous. Habbox has a good reputation with Habbo, it should be allowed to sell or offer VIP as that was incredibly popular with members of the board and worth the money you gave for the features.

But of course you would need to solve the way the server is configured, or whatever the techies on here are suggesting :P


Well Jins or Sierks. A lot of people forget that their cards expire on a certain day and when you are working away or on holiday, it's not normally something you think about straight away.
They (Jin or someone else) got reminders about the expiration dates and late payments notice. Not sure what they meant by filing away but I assume emails. It was easily avoidable, let's be honest :P


Also, Move to IP.Board.
+1 for that idea. The new IP.Board (3.2.2) is very very sexy ;)

EDIT: Also, people will still sell Habbo goods that they do not own - they cannot find them and when they do they've caught 1 person out of a few thousand. They cannot stop it, and to punish the good, decent fansites for this is barbaric and wrong on oh so many levels.

[HotelUser]

Of course, if they gave a third person (capable of using Linux) access to everything it wouldn't really be an issue.

Also, Move to IP.Board.

I am in love with many aspects of IP Board, unfortunately we run a lot of plugins and a lot of plugins designed specifically for vbulletin sadly though, and that in addition to all our templates would make for a very big headache to switch over. Not to mention that we'd have to convert the database structure which is also not necessarily always a quick and flawless procedure :P

[Chippiewill]

The server probably wouldn't cope to well with a transfer anyway, it's on it's last legs as it is..

[GommeInc]

I am in love with many aspects of IP Board, unfortunately we run a lot of plugins and a lot of plugins designed specifically for vbulletin sadly though, and that in addition to all our templates would make for a very big headache to switch over. Not to mention that we'd have to convert the database structure which is also not necessarily always a quick and flawless procedure :P
Depends what plugins you use. Some you could sacrifice for the sake of having a better forum while some plugins are probably standard on IP.Board. I think they made their own rep system, which is possibly the only thing vBulletin had before as a standard feature. But this is of course all hypothetical :P

[Showder]

i think Jin is already thinking about going. Cuz he aint doin much?

[Recursion]

i think Jin is already thinking about going. Cuz he aint doin much?

He hasn't done much for the past 4 - 5 years :P

[beth]

He hasn't done much for the past 4 - 5 years :P

had paid alot of money though ;) you gotta give him kudos for that.

[GoldenMerc]

I doubt Habbox gets paid by Sierk and Jin for some reason, im sure advertisement, donator pays for it all.
They manage to afford things such as the support suite, flashchat etc...

[Chippiewill]

Support was one time payment, ads and donator pay very little there's only around 30-40 donators at anyone time and they lose all that revenue in December. Sierk and Jin pay a bloody lot per month (Arguable too much).

[GoldenMerc]

A one of payment of £200, You wouldn't pay that out of your pocket if your loosing money on a website.
Its just not worth it.

[FlyingJesus]

Those were bought when we had VIP on sale and the site brought in a lot more money. I obviously don't know all the finances of Hx but I'm pretty sure there are often months where some of the payments have to come from private accounts, and any months when there is an excess it goes straight to paying for the next defecit

[Chippiewill]

A one of payment of £200, You wouldn't pay that out of your pocket if your loosing money on a website.
Its just not worth it.

That was back when habbox was profitable. (I think Sierk made a profit at one point if I remember correctly)

[Rozi]

why can't we just set up a habbox charity and sell VIP and all the proceeds go to habbox

[Richie]

why can't we just set up a habbox charity and sell VIP and all the proceeds go to habbox

Don't be silly, that takes brains.


Who is Jim anyway?

[Rozi]

ahah that wasn't a serious suggestion

there are thousands of barriers and it'll take a lot more effort money and time than it's worth

[AgnesIO]

Not being funny, but I seriously doubts it costs Sierk/Jin money (or very much at least).

I am sure they are not THAT stupid to keep a website going that is evidently making a loss and costing them money..

[Chippiewill]

Unless say, I dunno, they cared about the community? Nah, that's such a dumb idea.[/sarcasm]

[Recursion]

More downtime just then. Bloody standard, literally.

[GommeInc]

ahah that wasn't a serious suggestion

there are thousands of barriers and it'll take a lot more effort money and time than it's worth
It might be easier to keep pressurising Habbo on this issue. Habbox has a good track record with Habbo, with no history of scamming members of the community and on Habbo. Habbox does Habbo a service by existing, and fansites probably keep the lousy game/franchise alive :/

[Adam]

If they spend so much on servers they're idiots. Plain as day. Especially considering they don't work!

[Recursion]

If they spend so much on servers they're idiots. Plain as day. Especially considering they don't work!

Jin does work, hence why he needs to delegate tasks when he's not around.

[brandon]

Jin does work, hence why he needs to delegate tasks when he's not around.
I think he was referring to the servers not working rather than Jin.

[nvrspk4]

An odd post for you :P Considering it was an easily avoidable situation, where by just letting e-mails and notifications reach whoever receives them could of solved the problem, especially when it appears to of been going on for two months - so goodness knows why someone has managed to hide these important notifications for so long. Additionally to that, many members here seem to know what is going on. Yes, Jin is good for paying out of pocket to keep Habbox afloat, but he could do himself so many favours if he fixed these server issues which cripple and ruin the Habbox community on a constant basis. Trust and respect are one thing, but they don't keep problems at bay.

I don't disagree that Jin should fix things, absolutely. I just take issue with the point that was made that "Jin needs to fix X or stand aside for someone who can." I don't have any problem with the first half, I do have problems with the second half ;)


Besides, no one seems to challenge Habbo over these disgusting work practices they have in place. Has anyone pushed them for an answer over VIP again? If I was you I would just do it, Habbo get a lot out of Habbox and their arguments for closing websites just seems like fighting talk that won't go anywhere. You clearly state they own the Habbo name and images, and you're not making money out of Habbo as it goes straight back to them - you do Habbo related events and competitions which go straight back towards Habbo and their evil organisation. You're doing them a service, not the other way round :P I'd push for some answers at least, and set the record straight as Habbo clearly have a lot of seriously imbred individuals working for them - the key is to talk slowly and down to them, judging by the way you have to talk to their moderators and staff ;)

I tried it, and I also had a bit of a strategy for challenging Habbo after I left which involved making me the fall guy if they actually got mad. That said, I wonder if fair use policy applies to our use of Habbo materials - it does apply to YouTube etc. However, if we go with a real server company, they would rather shut is down and let us deal with the legal issues...possible upside of being hosted on our own server.


If this is what happens when Jin is out in a place with no internet for a short while then what would happen if he:

-Died?
-Went into a Coma?
-Got caught up in some sort of mahem and was arrested?

A site of this size should not be reliant on one person.

It's not, it's a redundant system, Sierk is usually around, he was just on holiday. If Sierk and Jin both go randomly missing, we'll clearly know it's an evil Habbo Staff ploy.


omg can people not read or something? This recent problem was nothing to do with the ongoing server problems we have, and having someone else get full admin rights to everything wouldn't have fixed it unless that person was willing to support Hx through their own finances like Jin does. This was essentially just a filing mistake, and one that I'm sure won't happen again even come 2013

+1.


So in short - too much imbreeding in the Habbo ranks? If they clearly lack the brains to figure out that Habbox ISN'T a malicious site, but one that has been devoted, loyal and useful to the Habbo franchise and Sulakes greasy little fingers, then it's no wonder Habbo Hotel and Sulake have lost so much faith in the Habbo Community - and it's no wonder the Habbo experience is, in what modern talk would describe as, '****'. Habbo standards have slipped, and they clearly have the wrong people in charge. Why punish the masses when they can easily deal with the minority who are selling off products they do not own? Why should they care when the liability is in the hands of the idiots who are being scammed? I'd keep pushing them for answers and constantly badger them about why they are punishing Habbox when they know Habbox isn't a malicious, scam and fraud site. It's ridiculous. Habbox has a good reputation with Habbo, it should be allowed to sell or offer VIP as that was incredibly popular with members of the board and worth the money you gave for the features.

Let's be honest, they realize VIP is of no harm. However, the idea is that the userbase is made of individuals with limited funds. Thus, they figure that if they reduce the sale of VIP, it will leave more disposable income for Habbos to buy credits. And it's not an illogical thought process, just douchy.


They (Jin or someone else) got reminders about the expiration dates and late payments notice. Not sure what they meant by filing away but I assume emails. It was easily avoidable, let's be honest :P

Agreed, and he admitted that, and it's been fixed now.


EDIT: Also, people will still sell Habbo goods that they do not own - they cannot find them and when they do they've caught 1 person out of a few thousand. They cannot stop it, and to punish the good, decent fansites for this is barbaric and wrong on oh so many levels.

Barbaric, eh, wrong, agreed. Good business, bad PR. Is it worth it? I don't think so, but clearly I'm not the CEO.


I doubt Habbox gets paid by Sierk and Jin for some reason, im sure advertisement, donator pays for it all.
They manage to afford things such as the support suite, flashchat etc...

When we were selling VIP, yes. Why do you think we had the sponsored ads at the top? As someone who's seen the cashflow, yes sierk has put money out for the site in the past. I can't speak for certain about the current situation, but having been in management when we stopped selling VIP, I can tell you that there is a significant difference.


Not being funny, but I seriously doubts it costs Sierk/Jin money (or very much at least).

I am sure they are not THAT stupid to keep a website going that is evidently making a loss and costing them money..

Was profitable at once, and they're probably not paying out thousands of pounds a year out of pocket, but they definitely are (or at least definitely have) paid.


It might be easier to keep pressurising Habbo on this issue. Habbox has a good track record with Habbo, with no history of scamming members of the community and on Habbo. Habbox does Habbo a service by existing, and fansites probably keep the lousy game/franchise alive :/

Agreed.

[Showder]

Jin is not really doing anything isn't he?

[GommeInc]

I don't disagree that Jin should fix things, absolutely. I just take issue with the point that was made that "Jin needs to fix X or stand aside for someone who can." I don't have any problem with the first half, I do have problems with the second half ;)

I tried it, and I also had a bit of a strategy for challenging Habbo after I left which involved making me the fall guy if they actually got mad. That said, I wonder if fair use policy applies to our use of Habbo materials - it does apply to YouTube etc. However, if we go with a real server company, they would rather shut is down and let us deal with the legal issues...possible upside of being hosted on our own server.

Let's be honest, they realize VIP is of no harm. However, the idea is that the userbase is made of individuals with limited funds. Thus, they figure that if they reduce the sale of VIP, it will leave more disposable income for Habbos to buy credits. And it's not an illogical thought process, just douchy.

Barbaric, eh, wrong, agreed. Good business, bad PR. Is it worth it? I don't think so, but clearly I'm not the CEO.
It's a good argument, at the end of the day it's whoever pays for Habbox who is going to suffer for it. It seems the efforts to boost membership to Habbox were near enough completely destroyed when the downtime happened. Yes it is nice that someone can put themselves out of pocket each month, but there's a limit to that when the servers do not work to their full capacity without issues (though as we all know, this instance was due to someone ignoring final notices, than a server hitch, though it seems people are reporting on them again). People use Habbox to socialise and to show off their volunteering capabilities - when it's down for simple, easy to avoid reasons it becomes a huge issue and incredibly frustrating to many :P

In normal instances it would be fine. Wikias, independent Wiki alliances(?), Wikipedia, fansites etc. all use disclaimers to tell people visiting the site that they do not own the images or names, and the intellectual property is with the actual company they belong to. Habbo are just too derpy and wish to challenge this further, when actually there should be no problems. If Habbo was normal, they would take the normal, cost effective route and take down sites as and when they break disclaimers and the law. So yes, your fair use policy would cover this anyway, as it did happily for about 5 years prior to the derpification of Habbo took over, and the CEO of Sulake's wife and son had a illegitimate love child together and made that the boss of Community Relations (yes that is another attack on possible imbreeding at Habbo :P)

It is pretty illogical, not all Donators or VIP subscribers are Habbo Players, and many fansites were donated to by Habbos who either bought furniture or had kept it for years which can then be reused in the Habbo Market Place (that's the whole trade system and economy, not their marketplace feature) creating more possibilities of money being spent on the system. Fansites also bought furniture and had the funds to do so. Heck, they could of taken a more ethical approach and made a new fansite list where the fansites can pay to be on the list, so they get some coverage while also keeping the Official Fansites list available to those voted into that position to get maximum coverage beyond the paid list - it's one of making money out of fansites at least, and completely legal. I doubt they have got any more money from fansites dropping VIP by force. From what I can tell, Habbo have done pretty badly the last few years, dropping country based Habbo communities in favour of languages. Do they even get as much sponsorship? They probably make most of their money from sponsors than the Habbo Community :P

[Jin]

Too much to read but I will address the main issues that caught my attention.

1) Invoices and reminders were filed away automatically because I receive about 300+ emails every day regarding Habbox whether its bills, legal reminders, financial reminders, promotional, reports, monitoring etc. The monthlies such as invoices are filed away into a folder automatically, unfortunately so was the reminder notice.

2) It's all good and fair to say get another person but there is a matter of trust and security, I can't afford to pay someone to look after the servers and I can't just accept a willing volunteer. Any of you computer geeks who have a brain cell will realise I would be giving out root access and in this case access to our finances something which I am never going to be willing to do especially from the habbo community.

The major risk would be that all of our websites could be deleted, member information stolen and all the backups deleted along with it. This would mean we would have to roll back all the sites from about 2 months ago and it would take us a week to restore.

Historically I have used volunteers from University which work great until the summer holidays.

[scottish]

already went down lol

[Calvin]

Down for about 10 minutes just then.

edit; for some reason I said 10 minutes (?!), when infact scottish's last message was an hour ago so for about an hour.

[The Don]

If I see this one more time...

http://i853.photobucket.com/albums/ab97/a19941/habboxdown.jpg

[Sharon]

2013? TIME TRAVEL :$

In all seriousness, any real reason for more and more downtime?

[xxMATTGxx]

2013? TIME TRAVEL :$

In all seriousness, any real reason for more and more downtime?

Jin said it wouldn't happen again for the payments issue, not that it wouldn't go down for any other reasons to actually do with the server. Jin thinks it might be something messing up with the MySql, but can't confirm that at this moment in time.

[Mathew]

As an experiment to investigate habbox uptime I have registered to a website uptime service on a minute interval. You can see the habbox uptime since 8/9/11 here:
http://ext.host-tracker.com/uptime-img/?s=15&t=8712575-8712576&m=00.09&p=Total&src=lvuc

OMG it doesn't work, fix it please cos it would be quite interesting!! :P

[N!ck]

I have set up what should be a more representative check on my premium Pingdom account. It checks http://www.habboxforum.com/forum.php for the string id="vbulletin_html" every minute.

Public report is here http://stats.pingdom.com/0rmh1vp1dnyh/410394 and I will put an image in my signature soon when it has enough data to generate.

[Stephen]

ooooo I love that signature

atleast it works

*posts before it drops to below 50*

[AgnesIO]

I have set up what should be a more representative check on my premium Pingdom account. It checks http://www.habboxforum.com/forum.php for the string id="vbulletin_html" every minute.

Public report is here http://stats.pingdom.com/0rmh1vp1dnyh/410394 and I will put an image in my signature soon when it has enough data to generate.

Ooh, shocking only 91% will be interesting to see it over a week or so..

[Fifty-Six]

Hope we don't have huge downtime again.

[awelsh]

I thought Habbox had closed to be honest as I only pop on here on the off chance, then after about a week of nothing loading I did just think it had hit the pan.

Fair point for the downtime though, they must pay some of the servers cost out of their own pocket and not just donating members so people dont really have much reason to complain about financial problems they might have.

[GommeInc]

It was down for 20 minutes again just now :/

[Grig]

Seriously, you may 300 quid a month for a server that is less reliable than those a 10th of the price. It's working on a needle now.

[Stephen]

it's k guys it's just the card acting up again dont worry

[HotelUser]

On the bright side, it does force me to acquire a life for a span of minutes each time we experience downtime.

[Stephen]

so in 2 days it's been down almost 2 hours

[Richie]

so in 2 days it's been down almost 2 hours

I know pal 2 hours out of 48 is crazy. Ha na seriously it's annoying but people are going on like its the end of the world, fair enough in this day and age habbox should have a server that doesn't cutt out now and then but at the same time I'm sure Jim / Shrek aren't sitting at home with a nice ice cold beer with their feet up laughing at how they ****** up your day, in simpler terms I'm sure they're working on it, chillllll


wow that makes me look like an ass lick but i couldn't put it in to a better sentence!!!

[Stephen]

i aint moaning. I don't even care

[Jordan]

This is ridiculous I'm not sure if I should start doing content or not.

[GoldenMerc]

wow, this is annoying and puts me off coming to post here

[Hopeless]

Nobody is doing it on purpose.
I'm sure the owners want it up just as much as us.

[Adam]

Nobody is doing it on purpose.
I'm sure the owners want it up just as much as us.
it's the ******* GREMLINS! y2kkkkkkkk

[Richie]

New habbox uniform?

http://www.habbo.com/habbo-imaging/avatarimage?user=yet&action=std&direction=3&head_direction=3&gesture=std&size=l&img_format=gif

http://scrni.com/55a944b2.png

[GommeInc]

New habbox uniform?
It's pretty looking, isn't it? :P

The response times are getting worse and worse, the US isn't bright green anymore.

[Chippiewill]

OMG it doesn't work, fix it please cos it would be quite interesting!! :P
Their service seemed to have some major problems right after I set it up unfortunately.


I have set up what should be a more representative check on my premium Pingdom account. It checks http://www.habboxforum.com/forum.php for the string id="vbulletin_html" every minute.

Public report is here http://stats.pingdom.com/0rmh1vp1dnyh/410394 and I will put an image in my signature soon when it has enough data to generate.

Yours seems to be working waaay better. I'll scrap mine.



The major risk would be that all of our websites could be deleted, member information stolen and all the backups deleted along with it. This would mean we would have to roll back all the sites from about 2 months ago and it would take us a week to restore.

Doing my sums. It would take ten weeks at current uptime to be down for a total time of a week. You should take the plunge and you should also really be backing up OFF the server.

[alv4]

Really this sucks :S
I think that they are working on this...

[Inseriousity.]

Their service seemed to have some major problems right after I set it up unfortunately.

Hehe the irony :D

Although that bar that richie posted is ridiculous at how much little pockets of downtime during the day there are.

[GommeInc]

Hehe the irony :D

Although that bar that richie posted is ridiculous at how much little pockets of downtime during the day there are.
It's shocking that there were two blocks of 20 minutes where it was down.

[scottish]

Apparently they're in the legal stages of getting a new server within next 2 weeks so hopefully it'll be back to as stable as it was years ago

[GommeInc]

Apparently they're in the legal stages of getting a new server within next 2 weeks so hopefully it'll be back to as stable as it was years ago
Depends what's installed and running the servers. But hopefully things will change as its only losing them members.