The standard of Habbox events...

[MKR&*42]

K,

The events that Habbox host are sometimes... absolutely shocking. It usually just ends up with people arguing left, right and centre & people in the game waiting agesss to play whilst the host spends forever warning people.

Me and a tonne of others were just in a 'find the seat' event, which only managed to complete 2 games in 1 hr... because people decided to start raging and arguing... and it took about 45 minutes before someone thought "hey, let's ban this person!?". It's pathetic how long it took...

Some of the events = fine and go to plan... but some are just appaling and riddled with arguments and annoyed users waiting ages to play the game :L

[Mathew]

Hellooooooooo,
Sorry to hear about your experience.

Events Organisers should be fully aware of the standard warning procedure: a polite warning in the room, a kick, and then a ban. It's written in our Staff Handbook and I haven't seen it to be a major problem in the past. Remember that we've just introduced 13 new trialists to the team, so we can't expect perfection (like the rest of the team ;)) quite yet.

I do think you need to look at whether the problem is with the visitors or with the host though. It would be a surprise if hosts were starting the arguments... and if the host is "forever warning people" then it would suggest the problem lies with those visiting. I do think this is just a case where the warning system hasn't been implemented.

If there is a specific Events Organiser where things seem to be a recurring problem, or perhaps a particular event which was simply dire - shoot a PM my way with screenshots, accompanied by a nice description, and I'll look into it.

Thanks!
Matt

[beth]

i just popped into that event, and frankly if some of the visitors had been at one of MY events they would've been banned about half an hour ago. the host involved is a trialist and might be wary of warning/banning users. so give them time. think you've generalised considerably.

[tylermunjkt]

I was there - my event - and so was rosy. ME and her worked together on it, and I wasn't fully focusing on thevisitors, I was focusing on the event. I am sorry for this, and I must abmit, people there were moaning and complaining.

[FlyingJesus]

Add to this the fact that in all the events I've been to in the past few months the entrants are around 50% Hx staff at any one time, many of whom ought to have been in the (totally empty anddesolate)HxHD, and it's clear that something's wrong. Fair enough if all 30 or whatever HxHD staff are online at the same time, some can go off to events, but whenthe entire staffleaves the help desk dead in order to mess around in event rooms it really doesn't show well for either department. If that's going to be how things are run then you may as well have specific opening times for HxHD to ensure that it's actually running when people are online and not just for 10 minutes at a time between events

[Hopeless]

Add to this the fact that in all the events I've been to in the past few months the entrants are around 50% Hx staff at any one time, many of whom ought to have been in the (totally empty anddesolate)HxHD, and it's clear that something's wrong. Fair enough if all 30 or whatever HxHD staff are online at the same time, some can go off to events, but whenthe entire staffleaves the help desk dead in order to mess around in event rooms it really doesn't show well for either department. If that's going to be how things are run then you may as well have specific opening times for HxHD to ensure that it's actually running when people are online and not just for 10 minutes at a time between events

Agree completely. I came in the help desk around ten past seven. It was busy for the Saturday Night Quiz and then around 20:05 when the 8PM event started it went to around 5 people. It came back a bit to around 10 people when the event finished at 9 only because there's no 9PM event. I've only been back 2/3 days and popped in shortly at peak times on all of those days and it has been dead. Do not know what's happened to the desk!

[sophiethenerd]

Add to this the fact that in all the events I've been to in the past few months the entrants are around 50% Hx staff at any one time, many of whom ought to have been in the (totally empty anddesolate)HxHD, and it's clear that something's wrong. Fair enough if all 30 or whatever HxHD staff are online at the same time, some can go off to events, but whenthe entire staffleaves the help desk dead in order to mess around in event rooms it really doesn't show well for either department. If that's going to be how things are run then you may as well have specific opening times for HxHD to ensure that it's actually running when people are online and not just for 10 minutes at a time between events

Once you have your hours for hxhd, its nice to have some fun in events. And if you dont get about on habbo, it makes it hard to answerquestions about wired and quests and so on.

[Mathew]

Add to this the fact that in all the events I've been to in the past few months the entrants are around 50% Hx staff at any one time, many of whom ought to have been in the (totally empty anddesolate)HxHD, and it's clear that something's wrong. Fair enough if all 30 or whatever HxHD staff are online at the same time, some can go off to events, but whenthe entire staffleaves the help desk dead in order to mess around in event rooms it really doesn't show well for either department. If that's going to be how things are run then you may as well have specific opening times for HxHD to ensure that it's actually running when people are online and not just for 10 minutes at a time between events
I think this is (and always has been) a problem for Habbox in general. All we need to do is take a look at the online users list and we can see that the majority are Habbox Staff (and at times, it does feel like we're all volunteering in these departments for each other). Whilst we shouldn't discourage staff from visiting events (indeed, we encourage them to show support) - it is important that we remember our focus should be on regular Habbos. Events do generally get a good amount of regular Habbos which are sometimes HabboxLive listeners too, although we always get regular Habbos when EOs put an event up.

The brand new Takeshis Castle is a step in the right direction too, and I have been hosting several games over the past couple of days where there has been no Habbox Staff at all. It's a great opportunity to get some new members and I think the official rooms are sometimes ignored. Pigperson has a gaming room and Varnius has a Trade City; I rarely see Habbox Staff there.

The bottom line is that people like to be where their friends are, and I don't think any of us are in a position to alter that. :P

[Martin]

Agree completely. I came in the help desk around ten past seven. It was busy for the Saturday Night Quiz and then around 20:05 when the 8PM event started it went to around 5 people. I've only been back 2/3 days and popped in shortly at peak times on all of those days and it has been dead. Do not know what's happened to the desk!

It's exactly as FJ put it really, staff need to be made aware what their primary role is and if they are helpdesk staff then they should be populating that room rather than filling up the events. Events should be moreso for the general public on Habbo to get people interested in the site, allow them to win things to persuade them to stick around and find out what Habbox is about and to advertise. I think the more effort that is put into getting non Habbox staff into events the better since it's not really doing much for Habbox when all the players are Habbox staff and doesn't really serve a purpose of improving the overall community. As said, helpdesk staff need to be in the desk more, the past few weeks peak times in the desk hasn't been too great and I think there could be more done to try and get more visitors into the desk and that department being more enthusiastic about getting the desk popular thus advertising Habbox and getting new members in. Fair enough a few staff should be able to take part in events, but there needs to be a balance or it's just not worth it and other elements of community aspects on Habbo will begin to fail if all the staff are only focussing on events. Get normal members involved, give some prizes out to those other than Habbox staff and it becomes much more worthwhile. I know Mathew has recently created a Takeshis castle and I think this is definitely going to help boost numbers of normal member participants hopefully.

[Red]

Once you have your hours for hxhd, its nice to have some fun in events. And if you dont get about on habbo, it makes it hard to answerquestions about wired and quests and so on.

The thing is last week 9/19 people reached the minimum hours? Plus 5 hours is ridiculous. The desk has been completley empty and dead all week. I haven't seen some of the senior staff behind the desk in weeks. Its ridiculous. Something needs done asap.

[Hopeless]

I know I was away last week but before that I was one of the most active and haven't seen some of the staff behind the desk ever.

[FlyingJesus]

Once you have your hours for hxhd, its nice to have some fun in events. And if you dont get about on habbo, it makes it hard to answerquestions about wired and quests and so on.

It's even harder to answer such questions if you're never in the desk to be asked them.

[Red]

Well apparently some of them have been posted away. Really don't understand how they are allowed to be posted away for 3 weeks, yet come on habbo and do events? If they are able to come on and do events, they can spare 5 hours a week. Also I am pretty sure there is people who just sit and leave their room note on while they are afk, so it would be good to show publically what staff are currently in the help desk so people could monitor this.

[Hopeless]

Yeah, it has been argued about in the desk tonight (before events took over) but the people who are complaining don't have the power to make any change. You're allowed to be away for 3 weeks maximum I think and it would appear people are using it to their advantage and still going on Habbo/the forum. This shouldn't be allowed. Before someone replies "it isn't" - if that is the case it should be enforced appropriately.

The help desk just had another little drop for the 10PM event although still 12 people here ATM, was 16 at 21:58 so nothing conclusive.

[Martin]

Yeah, it has been argued about in the desk tonight (before events took over) but the people who are complaining don't have the power to make any change. You're allowed to be away for 3 weeks maximum I think and it would appear people are using it to their advantage and still going on Habbo/the forum. This shouldn't be allowed. Before someone replies "it isn't" - if that is the case it should be enforced appropriately.

The help desk just had another little drop for the 10PM event although still 12 people here ATM, was 16 at 21:58 so nothing conclusive.

The thing is, departments should still be able to function and have the capacity and flexibility to function properly if things like this do occur and a large proportion of a department post away. I'm not saying the helpdesk staff don't do a good job, when they are in there the overall moderation and help given in the room is normally very good, however I think that teamwork needs to come into effect and those that are there need to be chipping in to keep things afloat and if there is a problem this needs to be communicated to management so appropriate actions can be taken.

As far as I'm aware (unless its changed) department managers can also go behind the desk and this could be utilised more also during periods where helpdesk staff are thin on numbers. That being said there should be sufficient numbers to cover such 'away time' as required anyway and I think that a bit of a shake up needs to take place and some staff really do need to pull their weight more and chip in since its not fair on those who do meet their hours and go beyond it to keep the desk populated. More staff tends to lead to more visitors since they see discussions going on in the room and the room gradually gets fuller. Everyone leaving to attend events doesn't always give out the right impression, and I think that it needs to be more closely monitored that there are at least a couple of staff members behind the desk if they are online. Obviously people can't be forced to do this, and will naturally want to go to events however for an overall impression and to help boost the desks popularity it needs to be utitilised the majority of the time not just inbetween events.

[Gina]

The person that was raging in the event is a person who normally does it, so the person couldn't help
but the rudeness I got when I lost from the host and then the fact I kept being picked on for I just swore, I get warned by the host, then someone (2 people really) come and say **** for like half an hour, they don't even get warned..

[Chippiewill]

Remember that we've just introduced 13 new trialists to the team, so we can't expect perfection (like the rest of the team ;)) quite yet.
Would it not make more sense to use a lower number of trialists, but more often, that way event quality is not severely deteriorated potentially driving people away from events.

[Mathew]

Would it not make more sense to use a lower number of trialists, but more often, that way event quality is not severely deteriorated potentially driving people away from events.
Right now, we seem to be opening applications every one and a half months or so. Applications tend to be open for about two weeks and then the trial itself lasts a further two weeks. By the time one batch has got through, it's time for another lot anyway. Perhaps your suggestion may help the quality of events, but it's never really been such an issue in the past. We open applications when we see the staff beginning to drop (and more often than not, it's a slow decline and there's a nice little pattern). We'll see.

[GommeInc]

Why are Habbox Staff attending such events in the first place? Surely you want to appeal to new people? Have them enter at the beginning to raise the popularity and tell them to go back to their departments. If they want to attend events make Habbox Staff ones - think of it as team building or meet and greets.

[beth]

there might be more incentive for staff to stay in hxhd if it was pushed more and more exciting. it's been dead for weeks, why i resigned really. it's boring to be in and work in at the moment.

[Chippiewill]

but it's never really been such an issue in the past.
You just stated it was the issue and it seems to me that if you have thirteen trialists the standard of events will be pathetic.


By the time one batch has got through, it's time for another lot anyway.
Switch to continual applications and accept only the better applications for trials. Batches is just going to show a distinct pattern of "Ish quality -> bad quality -> Ish quality -> Bad Quality" of events.

[Mathew]

You just stated it was the issue and it seems to me that if you have thirteen trialists the standard of events will be pathetic.


Switch to continual applications and accept only the better applications for trials. Batches is just going to show a distinct pattern of "Ish quality -> bad quality -> Ish quality -> Bad Quality" of events.
I think it's unreasonable to suggest that they are "bad" and "ish" quality based on just a few people. Trials are there to see how people perform and we will make the decision after two weeks over whether we'd like them to continue or not. There is no correlation at all between the amount of trialists and the quality of events, so I'm not sure how you can make such an assumption. We had a batch of 10 trialists a couple of months ago and they were simply the best group we've ever had - all of them knew how to use the forum, they were polite, enthusiastic and willing to learn. It all depends on who you get and how experienced they are - not the amount you bring on at once.

[xxMATTGxx]

The reasons why Habbox staff are attending events in the first place because there has never been a ruling for them to not attend these events and obviously if there is no rule then everyone would clearly just go to them for taking part, having fun and hopefully winning prizes.

It does seem this problem is increasing that the HxHD gets cleared out when the habbox events are taking place and then that makes the desk look dead and doesn't really help the HxHD department at all. Then the other issue with this is that the Habbox events are then filled up with members of staff and not non-members of staff or new members who are new to Habbox or maybe they haven't heard of Habbox until they actually came into the room.


The Takeshis Castle does sort of solve that problem as Mathew has previously stated in this post that a lot of the people on the rounds aren't even staff at Habbox. If some sort of ruling needs to be put in place so that Habbox Staff don't just rush off to events and take part in them and stay in other Habbox rooms such as the HxHD then we will have to come up with a way that does it right and put it into action. I'm not a fan of the idea as I don't want to block them from going to stuff Habbox hosted fully, even if they do work for us.

Maybe some sort of way that if there is events on and they are in the HxHD or do work in that department then they don't just go on and rush to them straight away. A couple of staff members should at least stay in the desk and keep that active with people in and if people see people in the room then they will come in. But the events in the first place are there for everyone, regardless if you are new - members of Habbox Staff or long term forum members. It's a bit of a tough one!

In terms of staff members being away for three weeks and still being on the forum and Habbo, well that is a no and they should be contacted by either the department manager(s) or AGM (Staff). I think this needs to be reinforced more and a reminder to everyone about being classed as away.

[Inseriousity.]

HxSS is in my opinion one of the best events that Habbox does throughout the year that generally tends to bring people in. In my opinion, this is because of the atmosphere. The banter, the team spirit, the friendliness that people tend to show more of when they're desperate for new team members etc. You'll get none of those things if staff are there in events to "make up the numbers" then told to leave. I'd like to see EOs trying to enforce that! How is that promoting a good friendly atmosphere?

Habbox Staff taking up the majority of the members on the forum, the majority of the people in the help desk, the majority of the people in the events is completely natural of Habbo fansites in my experience. They generally invest more time into it, have more friends as a result and the cycle continues. That's not saying that non-staff don't do those things, the ones who have stuck around for a long time have done the same.

No department's perfect and I have also noticed how HxHD tends to be empty at peak times and we will certainly look into that but force, in my opinion, is not the answer and while in the short term would probably work does not provide any long-term benefits.

Finally, it's a shame to hear you've had a bad experience at a Habbox Event and I'm confident Events Management will get to the bottom of it.

[sophiethenerd]

Ooer at the porn that just happened.

HxSS is in my opinion one of the best events that Habbox does throughout the year that generally tends to bring people in. In my opinion, this is because of the atmosphere. The banter, the team spirit, the friendliness that people tend to show more of when they're desperate for new team members etc. You'll get none of those things if staff are there in events to "make up the numbers" then told to leave. I'd like to see EOs trying to enforce that! How is that promoting a good friendly atmosphere?

Habbox Staff taking up the majority of the members on the forum, the majority of the people in the help desk, the majority of the people in the events is completely natural of Habbo fansites in my experience. They generally invest more time into it, have more friends as a result and the cycle continues. That's not saying that non-staff don't do those things, the ones who have stuck around for a long time have done the same.

No department's perfect and I have also noticed how HxHD tends to be empty at peak times and we will certainly look into that but force, in my opinion, is not the answer and while in the short term would probably work does not provide any long-term benefits.

Finally, it's a shame to hear you've had a bad experience at a Habbox Event and I'm confident Events Management will get to the bottom of it.
I completly agree. If you stop the majority of event users going to events, events are left with a hard job.

[Red]

I don't think its a good idea to stop staff from going to events either. It will just discourage people from wanting to sign up to hxhd altogether.People just need to pull their weight a bit more and come down harder on those who aren't.

[GommeInc]

I don't think its a good idea to stop staff from going to events either. It will just discourage people from wanting to sign up to hxhd altogether.People just need to pull their weight a bit more and come down harder on those who aren't.
Then who are these events benefitting? One problem that seems to be consistently cropping up is the issue that there is a distinct lack of new members joining Habbox. You do not need a rule telling staff not to attend because it's going to be hard to police, but you can suggest to staff that these events are there to benefit the Habbo Community, the community Habbox is there to serve. I would hope staff would be polite and courteous, by not attending, because by attending they're making Habbox appear like an exclusive club when it isn't and shouldn't be perceived as so. It is quite rude if there are a lot of staff turning out at the events and they should be asked politely to let those who are new to the Habbo and Habbox experience to have their turn.

If staff want to turn up to events, make special staff events. If not, merge HxHD and the Events departments, they seem to go part in parcel with each other :P

[Hopeless]

I think it's just common sense. I wanted to go to the event earlier but 3 of the staff behind the desk did so I was the only one there so I stayed. There shouldn't be anything officially enforced like "you can only attend two a day if you're staff" because that's just silly. People just need to see if the help desk could do with another person and if so they're going to have to miss the event. If they can't do that then they should not be staff.

[dogboy123]

I don't get what the problem is, if staff are going to other staffs events surely the focus should be on pulling people into events, and bringing new people to the site instead of stopping staff going to events. Why waste time with moderating staff attending events and instead put more energy in promoting habbox to the public

[FlyingJesus]

when they are in there the overall moderation and help given in the room is normally very good

Absolutely, I'm sure they're great when they're actually in there and working, it's just getting them to actually do so in the first place :P


Why are Habbox Staff attending such events in the first place? Surely you want to appeal to new people? Have them enter at the beginning to raise the popularity and tell them to go back to their departments. If they want to attend events make Habbox Staff ones - think of it as team building or meet and greets.

Whilst I don't think staff should actively be discouraged from attending events this is one of the issues I have with the way things currently go. The events are mostly attended by other staff members and then it's advertised that we have amazing turnouts etc when really it's not bringing in anyone new at all and so the only success is that we've successfully played a staff game.


there might be more incentive for staff to stay in hxhd if it was pushed more and more exciting. it's been dead for weeks, why i resigned really. it's boring to be in and work in at the moment.

It's boring to be there because everyone's out at the events


I don't get what the problem is, if staff are going to other staffs events surely the focus should be on pulling people into events, and bringing new people to the site instead of stopping staff going to events. Why waste time with moderating staff attending events and instead put more energy in promoting habbox to the public

Dunno why you've said you don't get what the problem is when you've stated it right there lol, the problem is that if nearly everyone at an event is already a member/staff of Hx (which has always been the case in events I've been to) then there are no new people or general public being introduced to us as a community.


Also when there are 22 members of HxHD staff (none of whom are trialists) there should NEVER be a day when the place is empty at 7pm.

[dogboy123]

Dunno why you've said you don't get what the problem is when you've stated it right there lol, the problem is that if nearly everyone at an event is already a member/staff of Hx (which has always been the case in events I've been to) then there are no new people or general public being introduced to us as a community.


The problem people are saying is that too many staff go to events, but I dont think that needs to be dealt with, instead focus should be on bringing new people in. Even when staff do go to events, there is still always plenty of space as alot are held in 50 people rooms, so I dont think that staff attending are to blame for the public being introduced to the community. In the end when staff/djsgo to events, thenumber of people in the room increases = popular room, and people coming in to play.

[Jurv]

I think it would be pretty pointless if there was some sort of rule enforced about staff not being able to attend events, after all we want to get Habbox event rooms as popular as we can, the main reason being that it would attract new people into the community. I've noticed in the past few months that the number of events and the number of people attending the events has definitely improved and if you want this to decrease, go ahead and stop staff from coming to events but I don't think it would be beneficial for either of the two departments. I know that quite a lot of the people attending the Habbox events are staff but there are also some new people that come along, which are then introduced to the site and the forum. The only way which you can introduce new people to the events is by getting the room popular so it appears on the navigator. There's more of chance of new people coming to a popular event then a room which doesn't have a lot of users in.

[@]@Inexorably[/@] - I'm sorry about what happened in the event earlier, this is something that doesn't happen a lot and we don't want it to happen a lot either. If you have any further problems in the future just let us know. It would probably be best for you to provide screenshots too. :)

[GommeInc]

The problem people are saying is that too many staff go to events, but I dont think that needs to be dealt with, instead focus should be on bringing new people in. Even when staff do go to events, there is still always plenty of space as alot are held in 50 people rooms, so I dont think that staff attending are to blame for the public being introduced to the community. In the end when staff/djsgo to events, thenumber of people in the room increases = popular room, and people coming in to play.
Wouldn't the bit in bold be hard to do, given that new people may feel discouraged? You would feel like you've walked into a Habbox Staff Meeting :P Plus you have the issue of space. It does need to be dealt with, because the space staff are taking up could be taken up by potential new members. You can't ignore the staff problem as you have a space issue - the room limit.

They shouldn't be forced to not go or be actively discouraged, but I think staff should know that these events aren't just for them and be polite enough to sacrifice their space in the room to others trying to get in. Besides, the Help Desk could provide extra space. You can advertise that in the event room description as well as the natural influx of people entering popular rooms in usually circumstances.

[Hopeless]

http://oi44.tinypic.com/aaycfa.jpg

us staff are fab

who wants war

[scottish]

1 night in a week theres actually staff in


All day you've basically been the only staff behind the desk, lol.

[Hopeless]

I agree, hopeless for senior!

[FlyingJesus]

http://oi44.tinypic.com/aaycfa.jpg

us staff are fab

who wants war

tbh that really just proves that there are plenty of staff online usually, just not in the desk :P glad to see you've got them in there now though, sounds like you're carrying thedepartment by yourself at the moment lol

[Hopeless]

I'm just trying to make it fun for people, even small things like chatting. Too often staff are silent until someone needs help and the lodge is some sort of psychological barrier, people forget they can converse to people outside of the staff area. I'm gonna do some quizzes every night next week or something if people want me to. I did part of the quiz earlier and people enjoyed that but I guess that was for the VIP as opposed to the great hosts.

[Hopeless]

http://i44.tinypic.com/oum4xj.png

7PM on a Sunday night.

[MKR&*42]

http://i44.tinypic.com/oum4xj.png

7PM on a Sunday night.

Aww, there's me being banned in there ;( too smexual I am.

But wow, is the hxhd that empty? o.O

[iJess]

before i got banned yay

[Samantha]

Ok so I haven't read every single comment from each user so I'm just going to pitch in.

I was in the event yesterday, as Tyler has already said and it was his event. Rosy was helping and Rosy was one of the only people who was mature throughout the whole event! There was some banter with some people but some people took it too far. Saying something like 'I think I might go slit my wrists' in an event is totally unacceptable in my opinion especially with Warren in the room how's he meant to feel knowing he made a thread and people are mocking it in a Habbox event? The person wasn't even staff and I had never seen him before unless someone told him to come to be rude throughout.

What I did not like was how 'betheh..' or whatever didn't get warned until about 3/4 way through the event and when she did get warned she said '**** off' now of course that isn't nice but I do not agree for a person to be warned when it was aimed at absolutely no one! She should have been warned for saying '******* ******' and crap like that earlier (aiming it at someone) but no she wasn't.

I'm going to say it but the staff were just as bad! You work with Tyler on Habbox don't say he's a **** host or his events fail he's trying his best, he is a trialist! How about you help him instead of making him feel bad?

Now, I only go to Habbox events really, things like pod racing etc, if I'm not busy I'll go to them. I highly doubt many staff will listen if they can't go to the event because I know for a fact I will not. You are the Habbox community therefore you should join in with the community events!

I agree how the trialists the other month were exceptional! Didn't all of them pass? Shows how you can pick them to be honest. There are 13 trialists then, and they aren't bad or 'ish' they just haven't been given a proper chance from some people in the events. If you took away all the arguements the events would run a lot more smoothly it's not the staff it's the people who come!

I will admit though, sometimes the host reacts quick enough. Someone was whispering to me 'habbox is ****' and I informed Tyler and he ensured this didn't happen again. These people do slow down events, but don't be rude, like I said he is trying his best! Saying his events fail and he is a rubbish host is a form of bullying and remember people have been dismissed for continuously bullying so don't let you be the next one!

[Jurv]

Aww, there's me being banned in there ;( too smexual I am.

But wow, is the hxhd that empty? o.O

At the moment both rooms have got quite a nice number of people in there.

http://i41.tinypic.com/vsdrpz.png

This screenshot was taken at 19:54pm GMT.

[MKR&*42]

At the moment both rooms have got quite a nice number of people in there.

http://i41.tinypic.com/vsdrpz.png

This screenshot was taken at 19:54pm GMT.

Ye, I'm in there now ;) and it's definitely a lot busier now - and there is a event on so that's pretty good! ^_^

xx

[Hopeless]

Yeah, after I made that post people got the hint and came :P mainly to discuss what's wrong and then it managed to stay active. Just takes a few people to stay there for an hour and it takes off. I'm willing to put that in just need others to stay with me.

[beth]

my personal opinion is that the help desk is going down hill fast and that is why i left the department, besides the fact there's hardly any staff there, it's boring to be in there because it's dead, the right person didn't get the promotion (HI[@]@:odey:[/@];) and besides SNQ there's **** all going on for anyone. i walk in sophiethenerd says hi and then everyone just goes afk, wow, what an atmosphere. management rosy/charity are lovely girls and they are far too nice. there's some people on that team who shouldn't even be there because they do **** all but it just rolls on and on and on. get david back in, he'll sort it.

[scottish]

habbic 4 hxhd manager

Edited by Jordan (Forum Super Moderator): Please do not post pointlessly

[Andii]

The thing is last week 9/19 people reached the minimum hours? Plus 5 hours is ridiculous. The desk has been completley empty and dead all week. I haven't seen some of the senior staff behind the desk in weeks. Its ridiculous. Something needs done asap.

agreed with this tbh. . .staff shoudn't be worried about how many hours they do. . Their main focus should be making sure that someone is in the desk incase anyone needs help. I do understand that on numerous occasions the Help Desk has been empty. But still imagine if someone came in looking help and all they found was and empty desk with a few habbos just in talking(has happened btw)


Also agree with @Publicised with everything apart from Last bit about david. . Mr BlueFishTank (@Ms.Aquamarine) is a great manager she's just to kind

O btw for once i wasn't in that event arguing :( :( this thread has made me sad since people think they can out argue me :( FML. . . hi @Samanfa

[TheCasualSpy]

I try to go in the helpdesk when there isn't another staff member or there is only one other to keep it flowing but i can't stay in there for 3 hours in a row. it's sometimes that long until another staff member comes in

[Kyle]

At the moment both rooms have got quite a nice number of people in there.

http://i41.tinypic.com/vsdrpz.png

This screenshot was taken at 19:54pm GMT.
not even half full at peak time and the weekend too...?

only ever visit hxhd when i come online unless i am playing a habbox event (which is rare too cos there are never any good events on) and it's always dead. who is bahamet0, who is garriet??? Over half of the staff are inactive and the managers don't want to fire them cos they know it'll just look bad on them. bring back stripedtiger

[scottish]

5 min break pls

[GommeInc]

I'm still of the opinion Habbo doesn't need help desks anymore, it does explain why HxHD is dying as there does seem to be a lack of demand these days. Judging by the responses here no-one particularly likes working there and they probably only turn up because they feel they need to, rather than an actual sense of duty. If HxHD was an animal you should put it down - keeping it alive is just cruel :P

[Kyle]

hxhd has been more of a lounge than a help desk for years now. rename to hx council lounge and staff members council staff. sorted.

[scottish]

no [@]@kyle[/@] just no

didn't they reduce staff limit of hxhd to 13 or so a few years ago

and it was more active than the 21 staff there now, lol

[beth]

I'm still of the opinion Habbo doesn't need help desks anymore, it does explain why HxHD is dying as there does seem to be a lack of demand these days. Judging by the responses here no-one particularly likes working there and they probably only turn up because they feel they need to, rather than an actual sense of duty. If HxHD was an animal you should put it down - keeping it alive is just cruel :P

when i was there over the last 4 months i did feel FORCED to go in to get my hours, it wasn't through choice. and i spent most of my hours on my own for like 4 hours browsing the forum with hxhd up in the background in case anyone came in (they never did).

[tylermunjkt]

Ok... this has gone off topic from events to hxhd... ANYWAY

I sort of agree with Kyle. Helpdesk's are not really needed now. Perhaps transform the Helpdesk into a lounge? idk.

[scottish]

hxhd to lounge has been discussed tons of times in the past, everytime its been declined, it will be declined again now.

[Mathew]

I thought HxHD was a lot better back when it was given a more lounge-like atmosphere. It had the executive furniture, a staff area of just 9 squares and a staff limit of 12. The most active HxHD Staff were kept on during the change and I felt it was a step in the right direction towards modernising the department. Help was still given (and it was still considered a Help Desk), but it had the qualities of a lounge and that's what made it successful.

I remember a big deal was made over it at the time (Leah was the manager?) and as the management progressed (David and Shar), the staff limit rose without any official announcement. Now, it's back to where we started. We've got groups like we did back in 08 and it's clear to see that it's just not as beneficial as it was back then. The reason why management are struggling to keep staff active is because there's no reason for them to be there. It's a chore to do five hours, so why make them do it? Cut the staff limit so it means people won't rely on them as much to power the room's activity. The room should be active regardless of whether there's staff or not. Reduce the size of the staff area and focus on what's modern - and that's a lounge-like atmosphere as opposed to an unnecessary help service.

http://i.imgur.com/lB02H.png

[beth]

I thought HxHD was a lot better back when it was given a more lounge-like atmosphere. It had the executive furniture, a staff area of just 9 squares and a staff limit of 12. The most active HxHD Staff were kept on during the change and I felt it was a step in the right direction towards modernising the department. Help was still given (and it was still considered a Help Desk), but it had the qualities of a lounge and that's what made it successful.

I remember a big deal was made over it at the time (Leah was the manager?) and as the management progressed (David and Shar), the staff limit rose without any official announcement. Now, it's back to where we started. We've got groups like we did back in 08 and it's clear to see that it's just not as beneficial as it was back then. The reason why management are struggling to keep staff active is because there's no reason for them to be there. It's a chore to do five hours, so why make them do it? Cut the staff limit so it means people won't rely on them as much to power the room's activity. The room should be active regardless of whether there's staff or not. Reduce the size of the staff area and focus on what's modern - and that's a lounge-like atmosphere as opposed to an unnecessary help service.

http://i.imgur.com/lB02H.png

i agree. i think the staff are barely asked 5 questions a day at the moment.

[tylermunjkt]

I thought HxHD was a lot better back when it was given a more lounge-like atmosphere. It had the executive furniture, a staff area of just 9 squares and a staff limit of 12. The most active HxHD Staff were kept on during the change and I felt it was a step in the right direction towards modernising the department. Help was still given (and it was still considered a Help Desk), but it had the qualities of a lounge and that's what made it successful.

I remember a big deal was made over it at the time (Leah was the manager?) and as the management progressed (David and Shar), the staff limit rose without any official announcement. Now, it's back to where we started. We've got groups like we did back in 08 and it's clear to see that it's just not as beneficial as it was back then. The reason why management are struggling to keep staff active is because there's no reason for them to be there. It's a chore to do five hours, so why make them do it? Cut the staff limit so it means people won't rely on them as much to power the room's activity. The room should be active regardless of whether there's staff or not. Reduce the size of the staff area and focus on what's modern - and that's a lounge-like atmosphere as opposed to an unnecessary help service.

http://i.imgur.com/lB02H.png

omg old skool. Should be like tht I think..

[Inseriousity.]

The help desk can act as a lounge whether it's called a lounge or not so I've never really supported the idea of it changing. I still think there's demand. Despite the guides and whatever else they've brought out, it's still ten times easier to have a face-to-face contact with someone who can explain it properly.

[sophiethenerd]

Other fansites have lounges. They are dull and never ever get busy
Hxhd sets us apart from the fansite crowd

[scottish]

They should bring back the small rooms (huge rooms are ugly and could cause lag for people)

When theres no limit people won't be as motivated

Atm they know they can chill about hours (Even group leaders not getting the minimum hours 3 weeks in a row?!) and theres no consequences

Would be alot better to bring back the 12-13 staff member limit, firing the least active at prime time (UK Time, Habbox is a UK fansite, so UK times most important, no-ones going to complain if the help desk is empty at 5AM, where as 7PM is just appalling)

Would encourage staff to go in the help desk and attempt to get good hours, as they know they're actually working for their position and not slacking without consequences.

[Mathew]

It's funny because there was a time when management downright refused to put HxHD in a large room out of fear it would cause lag for people. Now it's the norm! :P Still, I don't think the room size is a massive issue; the staff limit probably is though and I do agree with your post, Scott.

[tylermunjkt]

It never gets full as its a big room with limit of 50...

[beth]

They should bring back the small rooms (huge rooms are ugly and could cause lag for people)

When theres no limit people won't be as motivated

Atm they know they can chill about hours (Even group leaders not getting the minimum hours 3 weeks in a row?!) and theres no consequences

Would be alot better to bring back the 12-13 staff member limit, firing the least active at prime time (UK Time, Habbox is a UK fansite, so UK times most important, no-ones going to complain if the help desk is empty at 5AM, where as 7PM is just appalling)

Would encourage staff to go in the help desk and attempt to get good hours, as they know they're actually working for their position and not slacking without consequences.

for that to happen theyd have to cull 7/8 people. and they won't, (but they could)

[scottish]

alot of the staff are foreign, so i'd fire them tbh

Nothing against foreigners, I just don't think HxHD needs to specifically hire staff for a time when the hotel is least popular.

UK fansite cares about UK hours, so having 7 staff in at 5am when no-ones online is pointless, if they done that then people would be encouraged to pull their weight in the department.

They need to stop being afraid of firing people tbh.

[Chippiewill]

Actually this has been an international fansite for a while.

I feel that the cut down on staff (area) needs to happen, and instead the events team should be holding minor events in there, nothing involving furni but things like quizzes.

[scottish]

habbox will always be UK based

Look at events at 2am-8am they don't exist
Look at forum at 2am-8am it's dead
Look at radio at 2am-8am it's mostly streaming (afaik)


So events, hxl, forum staff, etc don't hire stupidly high amounts of foreign people to come online at inactive UK times, so why does HxHD?

I'd cut down to 12-13 staff and fire international staff tbh.

[scottish]

lol, all night theres been 2 people behind the desk

Garriet done his/her 40 or so minutes
Then Myke was sat behind there (not hxhd staff so..)

This is getting worse....

[Ekelektra]

I'm sorry but Habbox is not a UK fansite. Sure in the past it was a UK fansite for a UK website, but that site has now gone international and so has all of the Habbofansites including Habbox.

Yes it is for mainly UK people, but you can't say "let's fire all of the 'foreign' people because the site isn't active during their times." Because then you will not get international users on and it's just going to be UK based when all of the other fansites are progressing towards being more international. It's also rude to say "let's fire the foreign people" because a lot of us work hard to bring in international users. Do you think we like reading in the feedback and reading about how we should be fired? In my case, it actually really pisses me off.

You say that we don't get any people asking for help anymore. Well I'm not sure of the amount of people asking we got in the past, but I still get people asking. Because usually during my time when I search help in the navigator, HxHD is the only help desk that comes up. And other times when there are other help desks HxHD is at the top because we have more people in there, and these other rooms don't have anyone behind the desk. So when you say "omg only 17 people at peak time" or whatever, you need to compare it to the other help desks, not just the popular rooms which we all know are dating rooms.

Now I was going to say something else but I forgot. Believe it or not while all of the UK users are probably getting off to sleep, I just woke up.

[scottish]

It is a UK fansite

Look at events at 1am-8am
Look at the radio at 1am-8am it's streaming
Look at the active forum staff at 1am-8am

Any dept outside of hxhd is inactive at 1am-8am and purely active at UK prime time

HxHD on the other hand has no staff in at UK times, and supposedly staff are in at 1am-8am.

I can say that, as it's evident it's failing, a few years ago there was a staff limit of 12-13 people, and none of them were people active at 1am-8am and hxhd was always packed at prime time

Now because theres such a higher staff limit, which allows hiring international users the staff aren't doing their jobs.

I couldn't care less how you feel about reading feedback saying you should be fired, my only interest is to prevent hxhd from becoming even more inactive at the main times of the day.

The fact theres literally 0 help desks in existence doesn't help that argument.

No-ones saying only 17 people at peak time, it's the lack of staff thats the problem, we get 17 people with 0 staff there, so if someone is needing help and the desks active, then they see no-ones taking an interest in being behind the bar/helping they'll just leave...

Even though habbo is international, 5pm-10pm will still be about the most active time for the hotel, so should have the most help desk staff on at that time, 1am-8am theres a hell of alot less people online so shouldn't be focusing most of your staff towards that time zone.

[Hopeless]

My team leader told me they aren't going to sit back and do nothing about this feedback so things are being done. I don't think it's as bad as some of you make out (there are people in the desk for example) it just needs a bit of altering, tinkering around with some staff members and other minor things and I think we'll see it booming again.

[scottish]

well it's now 4:15 and absolutely no staff as per, garriet came in for his/her daily 40-45 minutes (to get his/her weekly 5 hours) and no other staff in there

[GommeInc]

I'm sorry but Habbox is not a UK fansite. Sure in the past it was a UK fansite for a UK website, but that site has now gone international and so has all of the Habbofansites including Habbox.

Yes it is for mainly UK people, but you can't say "let's fire all of the 'foreign' people because the site isn't active during their times." Because then you will not get international users on and it's just going to be UK based when all of the other fansites are progressing towards being more international. It's also rude to say "let's fire the foreign people" because a lot of us work hard to bring in international users. Do you think we like reading in the feedback and reading about how we should be fired? In my case, it actually really pisses me off.

You say that we don't get any people asking for help anymore. Well I'm not sure of the amount of people asking we got in the past, but I still get people asking. Because usually during my time when I search help in the navigator, HxHD is the only help desk that comes up. And other times when there are other help desks HxHD is at the top because we have more people in there, and these other rooms don't have anyone behind the desk. So when you say "omg only 17 people at peak time" or whatever, you need to compare it to the other help desks, not just the popular rooms which we all know are dating rooms.

Now I was going to say something else but I forgot. Believe it or not while all of the UK users are probably getting off to sleep, I just woke up.
It really is a UK based fansite. Just because Habbo UK is now apart of a joint international effort to combine all English speaking hotels does not automatically make Habbox an international website. If it is an international fansite, it is a pretty lousy one and by no fault of their own - Habbox do not have the resources to tailor for the whole of the Habbo.com Fanbase. You yourself admit this when you state scottish's post "let's fire all of the 'foreign' people because the site isn't active during their times". It's precisely for this reason Habbox should not waste their already stretched thin resources on Habbo when the site and the community are virtually inactive. It's not an attack on foreign staff, it's just simple logistics - the demand isn't there and these foreign staff and Habbox itself do not need to waste their time. To solve this, you either let them go or hire assitant managers which focus on a specific country/timezone which would be a drain on resources, and impossible given Habbo has given up on fansites and people do not particularly care about them anymore.

In the past, HxHD had hundreds of people visiting, but these days it seems to be a ghost town. Heck, when I left (2008/09?) the Help Desk was in decline as the demand for them slipped - the FAQs are far superior than any help desk - they are more reliable and easier to understand. The only reason to have one now is to help formalise a glorified Habbo Lounge, by giving it a purpose. Help Desks are afterall where the community go in Habbo to see and chat with other members of Habbox, and this has always been the case since Habbo first opened and sub-cultures emerged.

I wouldn't be surprised if staff are just bored of Habbo. Judging by a thread in the Habbo forums about why people use Habbo, people only use it for the Habbox Community - everything else doesn't get a mention. Infact, people seem more interested in badges than going on to chat to other Habbos :P

[MKR&*42]

Have to agree with what people saying about Habbox being more UK-Based.

Sure, there's quite a few foreign people who use Habbox - e.g. Lots of Americans and some australians, etc. but there's like 0 events in their timezone and very little of them visit Habbox rooms at prime time in their timezone.

Ex. Last night in the HxHD, Me and Char were in there 'till like 3am ('cause we're sad) GMT - Which is like 10pm in USA or earlier, and the hxhd was almost dead - the only people in there were me, her, Hopeless and Habbic. We were all UK, Ekelektra did appear a few times though.

If there was like a tonne more events to accomodate EST? timezones (and more 'advertising' of fansites from Sulake), then I suppose it would do a bit better international wise.

[beth]

i did a tonne of est events last month and i've done a tonne of a-est events this month so i don't think it's fair to say there ain't events during international hours.

[scottish]

i've never looked at events list until past week and not seen any between say 2am-7am times :P

[beth]

i've never looked at events list until past week and not seen any between say 2am-7am times :P

that's because i've been away pretty much these 2 weeks event wise.

last month i did between 1-3am and 3 a day events this month 9am-12pm which is like 7pm AUS time which is like primetime for them?

[Mathew]

The highly coveted "international staff" aren't easy to get hold of and I do think it's quite inappropriate that we rely on these few people so much to stay with us. I remember when Wiizzz was active, management were practically fighting for him in HxHD, Events, HxL... etc. When you get a dedicated member like that, there's a heck of a lot of pressure and it's just unfair. These staff members from other countries simply don't apply for departments, and we can't force them to. Just leave them to enjoy Habbox. Then again, if the whole community pretty much shuts down after 11pm - why would they stick around? :P

I feel that the whole of Habbox is slowly fighting a losing battle to bring in "international" members. Let's just take a step back and remember the hundreds of people from the UK. Why don't we stop ignoring them in favour of the overseas, and give them some limelight? :)

Oh indeed, I would like to say a massive thanks to both Bethie and Tom (Odey) who have done a huge amount of events for those in the non-GMT time zone. You're both fantastic! :D xo

[Red]

Have to agree with what people saying about Habbox being more UK-Based.

Sure, there's quite a few foreign people who use Habbox - e.g. Lots of Americans and some australians, etc. but there's like 0 events in their timezone and very little of them visit Habbox rooms at prime time in their timezone.

Ex. Last night in the HxHD, Me and Char were in there 'till like 3am ('cause we're sad) GMT - Which is like 10pm in USA or earlier, and the hxhd was almost dead - the only people in there were me, her, Hopeless and Habbic. We were all UK, Ekelektra did appear a few times though.

If there was like a tonne more events to accomodate EST? timezones (and more 'advertising' of fansites from Sulake), then I suppose it would do a bit better international wise.

I was there too >:{ lmao
and like bethie said. she did loads of est events. late night pod racing and pub quiz >:}

[MKR&*42]

I was there too >:{ lmao
and like bethie said. she did loads of est events. late night pod racing and pub quiz >:}

Pfft, I completely forgot sorry x

And yeah, k Bethie and :odey: do put in the effort to provide for AEST And EST timezones (which is pretty 'good' considering they're GMT x) but I think it's simply the lack of events organisers in the AEST and EST timezones.

Obviously, you can't force people to hire (as Mathew was trying to say) or resign, so it's almost a dead end - unless you have a few GMT people who have the spare time to host events in diff. timezones.

[iJess]

stop moaning warren haha

[MKR&*42]

stop moaning warren haha

It's called a 'Feedback' sub-forum for a reason :')

And remove that sig. now -_-

[iJess]

no thanks

[Plucked]

I'd also like to add to this, that I was there at the time and I thought that the host did an appauling job, i completely understand that it may be a new host - but surely he/she should know how to deal with this kinda thing, or have the staff handbook open alongside Habbo so they are able to reference it should they need to.

[Catzsy]

Well I am assuming that the events staff are monitored so I am pretty sure that it is uncommon. As far as the help desk is concerned if I see the postition right they have to man the desk for hours with virtually nothing to do and cannot be AFK while doing this. I am sure I will be corrected if this is not the position but I see little point in staff wasting their lives like this when maybe they and the room could be utilised to provide giveaways, events, quizzes and at this time of year shows like pantomines, parties combining the radio etc. Surely the aim would to get the room full every night so the word gets around habbo about Habbox. It could be the main hub for advertising the forum, site & radio which is the main reason for it. I am not saying abandon it but downsize it so it is still there if anybody really wants help. I am sure the managers of community and the AGM could get their heads together to make it one of the most popular rooms on habbo.

[scottish]

Help desk staff can go afk

The only thing I know of is, if they're "signed on" as in getting their hours up, if they afk for over a specific time they have to turn off their RN (so they're not getting say 3 hours added to their total time when they're actually afk for those 3 hours, just checking back every 15 minutes to move)

Giveaways would ruin the point in the helpdesk, you can't exactly help people if you have 47 braindead morons should "FREE FURNI PLS I GOT HAKD", not would people in a position of help be able to enter the room.

Quizzes are great, but atm they only do one per week, one week hopeless was doing quiz's and it was fun throughout the week, but unfortunately no-ones bothered since then, I think they want to keep the effort they put into the desk at a minimal, i.e. no coming up with questions/answers as that = effort.

I'd like events to take part, as every owner seems to refuse to use the proper size of room, and make a stupidly large room, and only use half of it when the other half could be used for an event of any kind.

Again, partying in the room brings the braindead morons who tune into hxl who will spam the room with nothing but crap, causing people who need help to be locked out of the room, or unable to be heard over the aforementioned braindead morons.

Due to the decline in help desks several years ago the staff limit got put down to 12-13 (i'm sure thats the reason if not correct me), but since then for some reason its gone back up to 30. With 12-13 staff it was more active than the now 30 staff limit (currently got 21 hired, and apps just closed)

[Catzsy]

Help desk staff can go afk

The only thing I know of is, if they're "signed on" as in getting their hours up, if they afk for over a specific time they have to turn off their RN (so they're not getting say 3 hours added to their total time when they're actually afk for those 3 hours, just checking back every 15 minutes to move)

Giveaways would ruin the point in the helpdesk, you can't exactly help people if you have 47 braindead morons should "FREE FURNI PLS I GOT HAKD", not would people in a position of help be able to enter the room.

Quizzes are great, but atm they only do one per week, one week hopeless was doing quiz's and it was fun throughout the week, but unfortunately no-ones bothered since then, I think they want to keep the effort they put into the desk at a minimal, i.e. no coming up with questions/answers as that = effort.

I'd like events to take part, as every owner seems to refuse to use the proper size of room, and make a stupidly large room, and only use half of it when the other half could be used for an event of any kind.

Again, partying in the room brings the braindead morons who tune into hxl who will spam the room with nothing but crap, causing people who need help to be locked out of the room, or unable to be heard over the aforementioned braindead morons.

Due to the decline in help desks several years ago the staff limit got put down to 12-13 (i'm sure thats the reason if not correct me), but since then for some reason its gone back up to 30. With 12-13 staff it was more active than the now 30 staff limit (currently got 21 hired, and apps just closed)

I can see what you are saying but in the old days of Seacat and SunshineCutie:boohoo: the main entrance for all giveaways, big events etc were from a teleporter in the HXHD which did mean that the room got far more exposure. I also think the comment about HXL listeners is somewhat controversial at the least. LOL

[scottish]

Yeah but back then HxHD was well known and always active, so the point in the teleport was mostly for the events to get more popular from being in hxhd, not to get hxhd more active

Which is completely opposite of whats happening now :P

Comment about HxL was spot on, when theres a DJ and the listeners are following they do nothing but spam crap, try to crowd the DJ and continue spamming crap 'OMG PLS PLAY DIS' 'OMG SHOUT OUT MIIIIII NAME!!!!!' 'OMG PLS ADD ME UR MA FAVOURITE DJ PLS ADD ME I LUV U OMG' Etc, that kind of crap in HxHD does nothing but force the people who actually enjoy using it away, as they can't be bothered to put up with idiots like that.

[beth]

excuse me my listeners are all very intelligent and lovely, behave yrself [@]@scottish[/@]

[scottish]

Thats because you have the sense not to make party rooms [@]@publicised[/@]