BT Infinity Woes Continue

[Kasabian]

Recently upgraded to BT Infinity from their broadband.

Whilst on broadband, I was getting 12mb/s(+/-) download speed, and an upload of ~1mb/s. After confirming everything with BT, they sent a confirmation letter that we'd get 65.8mb/s download and 20 mb/s upload - the maximum in my area is 78mb.

When the engineer installed everything, the speed test was showing 33mb/s, wired, and he said we'd be closer to the maximum within 10days(stabilisation period), so I thought nothing of it.
3 weeks later and the maximum i'm getting is 25mb/s, which in my opinion, is terrible. I was assured by BT and the engineer, i'd be 6/7times faster than my broad band, when i'm only getting double at best.

Signed up on the BT forum, as was told 'it looks fine' because my acceptable range is 18mb - 77.43 mb. I'm currently in touch with BT regarding this issue, and would like to know why I'm getting less than half the promised speed.

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Next issue;

They told me to run their speed test(speedtester.bt.com), and give them my results:


http://icap.me/i/2wSfSCFQ4K.png


http://icap.me/i/2aJgqNeY82.png

How can my wireless speed test, be faster than a wired speed test?

[David]

cant say ive ever heard anything good about bt
obviously thats pretty terrible service and i know youve contacted them a few times with still nothing

what was the conclusion of the tweets

[Recursion]

If you're getting better speeds over Wireless than Wired I'd start suspecting your router is ****.

BT have been brilliant for our home broadband.

[Kasabian]

cant say ive ever heard anything good about bt
obviously thats pretty terrible service and i know youve contacted them a few times with still nothing

what was the conclusion of the tweets

Filled in some form, contacted my via email, told me to run a speed test. same old same old.


If you're getting better speeds over Wireless than Wired I'd start suspecting your router is ****.

BT have been brilliant for our home broadband.

Never had any problems with bt homehub 2, yet this 3 has all the issues for us :(

[GoldenMerc]

I get the exact same crap where i live with BT Tom, i think there's no changing it tbh

[Kieran]

BTs been brilliant for me. I get the maximum speed possible on my line. Although the engineer left a hole in my wall instead of using a cap -.-

[N!ck]

BT infinity is excellent for me. You sure someone on your network (or an app on your computer) isn't sapping up all of the connection?

[Flisker]

BT have been absolutely fantastic, not one problem with our broadband since we signed up. Maxing out my 8Mb line (within my IP Profile which is set to 7150K).

[Kasabian]

Sent everything over to BT who recognize there is a fault and will be sending an engineer over monday. All this was sorted via Twitter(@BTCare)

[Recursion]

Sent everything over to BT who recognize there is a fault and will be sending an engineer over monday. All this was sorted via Twitter(@BTCare)

Dunno if it's just me, but I've found Twitter support to be a lot more helpful than any phone or e-mail support from various companies (Looking at you, T-Mobile ಠ_ಠ )

[GoldenMerc]

Dunno if it's just me, but I've found Twitter support to be a lot more helpful than any phone or e-mail support from various companies (Looking at you, T-Mobile ಠ_ಠ )

Same, except orange...

[Kasabian]

Dunno if it's just me, but I've found Twitter support to be a lot more helpful than any phone or e-mail support from various companies (Looking at you, T-Mobile ಠ_ಠ )

Yeah, it's been better than the email and telephone conversations I had with them. They called me to confirm the engineer was coming out, and then tweeted me "Thanks for taking my call, I'll be back in touch on Monday as discussed" haha!

[Oleh]

Same, except orange...

Oranges support is horrible on every level. Blaming my 7mb speed (should be getting 16) on my router, yet they're the ones who put me on 7mb. MORONS

[GoldenMerc]

Oranges support is horrible on every level. Blaming my 7mb speed (should be getting 16) on my router, yet they're the ones who put me on 7mb. MORONS

i have 4 contracts with them and they still don't help me in the slightest.

[N!ck]

Dunno if it's just me, but I've found Twitter support to be a lot more helpful than any phone or e-mail support from various companies (Looking at you, T-Mobile ಠ_ಠ )

Same with Virgin Media!

[Flisker]

BTCare are awesome they've helped me quite a few times.

[Kasabian]

Ok, so the engineer from BT came today, I showed him a wired speed test(1.06 MB d/l lol), so he ran the line tests. Checked the connectors and changed a few as they looked corroded.
Few more line tests, then we did a speed test and got 75mb download, which is brilliant.

Yet, wireless we only get 27mb d/l, is it normal to lose 48mb d/l speed, if you're wireless as oppose to wired?

[mrwoooooooo]

Depends on the device capabilities / how many walls it goes through

[Recursion]

Yes. /longer