O2 struck by nation wide failure!

[Lee]

Daily Mail (http://www.dailymail.co.uk/news/article-2172211/Mobile-operator-O2-hit-nationwide-network-failure-left-users-unable-make-calls-text.html?ito=feeds-newsxml)

O2 hit by nationwide network failure that left 'millions of users' unable to make calls or text this afternoon

Thousands of mobile users across the country could not send or receive calls or texts tonight after O2's network crashed

Thousands of mobile users across the country could not send or receive calls or texts tonight after O2's network crashed.
The problem, which extends across the country, is not affecting all customers, the network said.
Some may also have problems using data services.
A spokesman said they had no information on how many customers were affected and admitted they did not know what was causing the problems or when would be fixed.

He said: 'We are currently seeing a problem on our network affecting some of our customers, who will have difficulty making or receiving calls, sending texts or using data.

'We apologise to those customers who are inconvenienced by this.
'Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.'


The problems began at around 1.30pm for some mobile users, the network said.

BBC television presenter Huw Edwards (@huwbbc), tweeted: '6 hours of non-service and counting, simply not good enough, O2.'

O2 are urging customers to check their Twitter and Facebook feeds for updates - but the company's webpage which displays live information about network coverage has crashed.
One Twitter user, Kelly Jones (@kelly-92), tweeted: 'Having a phone that hardly works usually is annoying, but this whole no signal on o2 all afternoon is beyond irritating.'
Another Bethany Kemp (@Krazy-Kempy), said: 'It's ridiculous, haven't had a signal since 1pm. @O2 you are going to have to do some apologising if you don't want to lose customers.'
While some saw the humorous side, @Gazbelfast tweeting: 'What did one O2 customer say to the other? Nothing.'
O2 have around 23 million customers in the UK.
It is unclear exactly how many have been affected by the problems but a spokeswoman said she estimated it was "thousands" at least.

[Mathew]

A friend was moaning on Twitter about this... good thing I'm with 3!

[iLogan]

Oh for goodness sake I was wondering why I've been on SOS all day :(

[Mark]

Sucks to be an O2 user, never had a problem with T-Mobile!

[Lee]

This is the first real problem I've experienced with O2 to be fair :(

[Inseriousity.]

Lol my nana thought her phone was broke. most of my family is with O2 so been tricky for them to ring each other like they normally do. I dont even have a phone lol so hasn't affected me in the slightest.

[Kieran]

Working fine for me and has been all day :)

[Seikou]

all of my friends are complaining about it since most of them are on o2.. glad i'm with orange haha

[MKR&*42]

Vodafone :). In all fairness it's amazing how irritated people have got without proper use of a mobile for a couple of hours aha, shows how dependant we seem to be upon simple technology.

@Gazbelfast tweeting: 'What did one O2 customer say to the other? Nothing.' = Brilliant.

[-:Undertaker:-]

I don't understand why people can't seem to cope without their mobile phones for a few hours, days or even a week.

[Lee]

I don't understand why people can't seem to cope without their mobile phones for a few hours, days or even a week.

A few hours sure, however you've got to understand some situations people may have been in where it was necessary for them to contact family immediately to reassure them they are safe etc. I know I had to try and contact home today to tell my mother why I was going to be an hour late from getting home from work than what she was expected me. It's vital technology to some.

[MKR&*42]

I don't understand why people can't seem to cope without their mobile phones for a few hours, days or even a week.

haha, ikr. Comments like - "you are going to have to do some apologising if you don't want to lose customers.'" - are just ridiculous. If customers leave o2 purely because they had no single for a couple of hours then I will be gobsmacked.

[-:Undertaker:-]

A few hours sure, however you've got to understand some situations people may have been in where it was necessary for them to contact family immediately to reassure them they are safe etc. I know I had to try and contact home today to tell my mother why I was going to be an hour late from getting home from work than what she was expected me. It's vital technology to some.

Not the end of the world though is it - arrive home an hour late "why are you home late? you said you were due home at 5 o'clock and its 6 o'clock" ... "sorry mum O2 network is down".

I think people are way too attached to both phones and the internet, its ridiculous some of the reactions of people when technical problems like this happen (and its hardly common).


haha, ikr. Comments like - "you are going to have to do some apologising if you don't want to lose customers.'" - are just ridiculous. If customers leave o2 purely because they had no single for a couple of hours then I will be gobsmacked.

Couldn't have put it better myself, +rep.

[David]

mines was fine tbh

[Lee]

Not the end of the world though is it - arrive home an hour late "why are you home late? you said you were due home at 5 o'clock and its 6 o'clock" ... "sorry mum O2 network is down".

I think people are way too attached to both phones and the internet, its ridiculous some of the reactions of people when technical problems like this happen (and its hardly common).



Couldn't have put it better myself, +rep.

I'm not talking about discipline, if I was expected to be home and she couldn't get in touch with me an hour later she would probably begin to worry. This isn't even what I'm getting at I just think you're turning a blind eye to the importance of mobile communication in some likely situations. ;)

[xxMATTGxx]

I don't think some people understand how the world has changed in terms of technology and that people now rely on mobile phones more than ever. It's fine having a few hours of downtime but when it starts becoming a large amount of hours then it's a problem for sure. O2 will apologise either way because it's their problem that they have to fix.

[Suspective]

Most of the people threatening to leave are locked into long contracts anyway, so they won't be living in a hurry.

Thankfully I'm with 3 so I haven't had any problems though. :P

[Zuth]

Mine went off all afternoon/night

[Circadia]

I'm with O2 but my phones been broke for about 2 weeks so evidently I've not experience any problems
but i felt like punching people this morning when everyone was complaining

[MissAlice]

I have been with o2 a while now. Both my parents and my brother are also with o2. My father was the only member of our family that experienced no problems, which seemed rather strange. Anyway o2 were relatively quick to sort the problems, and I certainly won’t be leaving them. On the whole they provide a pretty good service.

I would sooner experience the odd rare problem with o2 than the problems I had with Natwest.

[GommeInc]

I've had no disruptions. Apparently it doesn't effect a limited number of people. Makes a change for me to be lucky :P

It's really off putting though when you're waiting for a phone call from someone on O2 whose phone has suddenly given up being a phone for a day.

[Empired]

I'm with Vodafone. And O2 has always been pretty reliable, so I wouldn't be too upset about it just switching off for a short amount of time. This would be the perfect time to do one of The Quiet Place activities :P

[Lewis]

Lol my nana thought her phone was broke. most of my family is with O2 so been tricky for them to ring each other like they normally do. I dont even have a phone lol so hasn't affected me in the slightest.

thank god!!! I thought I was the only person in the world without a phone.

O2 does seem to be very good though, I'm sure this is a one off.