Virgin bloody media!

[Oasis]

So got the tivo fitted and internet upgraded today.

Rather pi**ed off as the technician told me that the internet signal we were receiving was too high and that's why it could be so slow at times.

Considering our Virgin bill is around £70 a month we are quite pi**ed off.
I've complained to Virgin & they are going to get back to me,

Do you think they're actually bother doing anything?
Or anyone else had problems like this with them?

[David]

i had high signals at one point and got a little adapter thing fitted and it all reconfigured
though im not tivo

[Demi]

If they don't get back to you by Monday, ring an keep ringing...

[xxMATTGxx]

They can lower the signal issues. I often find their forums a much better place to talk about this and one of the staff members on the forum also got the technician booked to be sent round to lower the high levels we had in the old house.

http://community.virginmedia.com/

[santa-my-nana]

I know what you mean about virgin media problems, My virgin media this morning we have it with internet and tele. Tivo could not connect to any live tv and internet was down. I have limited internet right now. It's annoying

[Jongo]

santa-my-nana;

If you want I don't mind having a look for you as I was a service technician for Virgin.

Go to 192.168.100.1
Your login details for the router (on Superhub and P2N(the slim grey Netgear modem) should be
User: admin
Password: changeme (unless changed by yourselves)

If on Superhub click on Advanced settings at the bottom, if not/once you have clicked it then on the right hand side click onto Connection under Maintenance then copy and paste that information to me, should include the following information:

Startup ProcedureProcedureStatusCommentAcquire Downstream Channel291000000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalConfiguration FileOK SecurityEnabledBPI+

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 69 315000000 Hz QAM256 1.3 dBmV 39.4 dB 865 0
Locked 67 299000000 Hz QAM256 2.3 dBmV 39.7 dB 713 0
Locked 68 307000000 Hz QAM256 1.9 dBmV 39.9 dB 738 0
Locked 70 323000000 Hz QAM256 1.0 dBmV 39.8 dB 737 0

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 18 27400000 Hz ATDMA 29.3 dBmV 16QAM 6400000 20480 Kbits/sec

Lemme know

[santa-my-nana]

santa-my-nana;

If you want I don't mind having a look for you as I was a service technician for Virgin.

Go to 192.168.100.1
Your login details for the router (on Superhub and P2N(the slim grey Netgear modem) should be
User: admin
Password: changeme (unless changed by yourselves)

If on Superhub click on Advanced settings at the bottom, if not/once you have clicked it then on the right hand side click onto Connection under Maintenance then copy and paste that information to me, should include the following information:

Startup ProcedureProcedureStatusCommentAcquire Downstream Channel291000000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalConfiguration FileOK SecurityEnabledBPI+

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 69 315000000 Hz QAM256 1.3 dBmV 39.4 dB 865 0
Locked 67 299000000 Hz QAM256 2.3 dBmV 39.7 dB 713 0
Locked 68 307000000 Hz QAM256 1.9 dBmV 39.9 dB 738 0
Locked 70 323000000 Hz QAM256 1.0 dBmV 39.8 dB 737 0

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 18 27400000 Hz ATDMA 29.3 dBmV 16QAM 6400000 20480 Kbits/sec

Lemme know


Er ok thanks for this. I went to the thingy and typed that admin changeme but it didnt work so I tryed root and root as it says thats the default. there was no maintenece or connection.

help if you can thank you :)

[xxMATTGxx]

Er ok thanks for this. I went to the thingy and typed that admin changeme but it didnt work so I tryed root and root as it says thats the default. there was no maintenece or connection.

help if you can thank you :)

Click "Advanced Settings"

[santa-my-nana]

I can find downstream and upstream


Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.4 dBmV
Downstream SNR : 38.3 dB


Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 22192000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.5 dBmV
Upstream Mini-Slot Size : 2


I cant see any advanced settings though, the only things i can see is,

•Information

•Status

•Downstream

•Upstream

•Upstream Burst

•Operation Config.

•Event Log

Jongo; xxMATTGxx;

[Jack!]

Power levels are in between the points they can be, so, seems okay.

*I think*