New laptop, dead pixel?

[Catchy]

Hi, so my new laptop arrived today from Amazon. The first thing I notice, a dead pixel at the bottom of the screen... scottish; says I'm not entitled to an exchange or anything because apparently there's a minimum of 17 dead pixels for an exchange? However Amazon have always been good for me when it comes to refunds and exchanges? What would you suggest? I've emailed them about the issue anyways.

I know it's not THAT much of a big deal, but considering it's brand new and I've just noticed it... Well it's IRRITATING.

[wixard]

omg what does it look like lol take a pic

[xxMATTGxx]

Take a photo - Not that it will help but I want to see it. I don't believe they will replace it for you or anything like that due to it only being one pixel - I mean you could always contact them. It wouldn't hurt in asking at all.

[Catchy]

omg what does it look like lol take a pic

Cant really see in a pic it's basically just at the bottom near the taskbar. An annoying little green dot... EURG not having this!

[scottish]

Didn't say you're not entitled, said it depends on manufacturer

Pretty sure most manufacturers allow 3-4 dead pixels before accepting it as faulty, and based on HP:

http://img.tomshardware.com/uk/2003/03/19/penalty/image2.gif

But as you just got it they probably will replace it for you, never had to deal with dead pixels so no idea.

[Catchy]

Didn't say you're not entitled, said it depends on manufacturer

Pretty sure most manufacturers allow 3-4 dead pixels before accepting it as faulty, and based on HP:

http://img.tomshardware.com/uk/2003/03/19/penalty/image2.gif

But as you just got it they probably will replace it for you, never had to deal with dead pixels so no idea.

i dont understand that table lmfao, but SURELY there shouldnt be one when its brand new? im not gna pay for somet that has a fault

[xxMATTGxx]

i dont understand that table lmfao, but SURELY there shouldnt be one when its brand new? im not gna pay for somet that has a fault

Just contact them and see what they say bloody hell Jake!

[scottish]

What's not to understand about the table?! :p

4 dead pixels spread out, or 3 clustered = required amount before

[Tomm]

You got it today? Since you ordered online you have the legal right to be able to return it within 7 working days for a full refund (even if it is opened and you've used it already).

[Catchy]

You got it today? Since you ordered online you have the legal right to be able to return it within 7 working days for a full refund (even if it is opened and you've used it already).

Could I not just get an exchange?

[Tomm]

That is up to Amazon, assuming that the laptop does not fall under whatever their dead pixel policy is then they don't have to give you a replacement. However, they do have to give you a refund if you request it.


Could I not just get an exchange?

[Catchy]

They must think I am a right one, I've had so many refunds off Amazon...

[Catchy]

update


I'm truly sorry for the inconvenience caused.

In this situation, We have two options to help you on this issue :

We can either replace the order or issue a refund.

If you wish to have a refund please return the item to us and as soon as we receive the order your refund will automatically be processed.

If in case you wish to have a replacement, Please reply to this email asking for a replacement, so that we can issue a free replacement for the order.

If you have any further questions, please contact us and we will be happy to assist you further.

We look forward to seeing you again.

[mrwoooooooo]

There really is nowhere with better customer support than amazon.

Sent from my GT-I9100 using Tapatalk 2

[efq]

There really is nowhere with better customer support than amazon.

Sent from my GT-I9100 using Tapatalk 2
I was going to say, Amazon and Apple (irrelevant i know! ;) but they're fab!) never ever have let me down when it comes to customer support.

[Catchy]

Yeah I agree amazon are amazing, one of my favs!

[GommeInc]

Now that wasn't difficult was it? :P
So are you going with the replacement option or a refund?