Mr-Trainor
30-10-2013, 09:30 PM
Ok so basically I've been in discussion through the help tool for months now (because of how long they take to reply each time :() but basically they kept doing what they usually do and avoid the problem whilst saying they're not doing anything.. if that makes sense. So I decided to ask them for a contact email address so I can just email Habbo/Sulake instead (I know I could find this myself and I have done now), here's part of my message:
..but I feel as though my original request is still not getting an answer. Can I please have the contact information, including an email address..
but this is the response I received this morning:
Hello,
We understand that you are frustrated and that the issue was not resolved to your satisfaction, but the reason that we decided to take this action has already been discussed with you a few times.
We feel we have done all we possibly can to help you. Please understand that our decision is final and that if you keep writing emails about the same issue, your email address may get blocked in our system for spamming.
For any other query, please open a new ticket and we'll be more than happy to help.
Best,
Habbo.com Customer Support
Kate
Customer Support - http://www.habbo.com (http://www.habbo.com/)
Bolded the part which I find ridiculous..
Why couldn't she just give me the email instead of threatening to block me from the system? Oh well.
..but I feel as though my original request is still not getting an answer. Can I please have the contact information, including an email address..
but this is the response I received this morning:
Hello,
We understand that you are frustrated and that the issue was not resolved to your satisfaction, but the reason that we decided to take this action has already been discussed with you a few times.
We feel we have done all we possibly can to help you. Please understand that our decision is final and that if you keep writing emails about the same issue, your email address may get blocked in our system for spamming.
For any other query, please open a new ticket and we'll be more than happy to help.
Best,
Habbo.com Customer Support
Kate
Customer Support - http://www.habbo.com (http://www.habbo.com/)
Bolded the part which I find ridiculous..
Why couldn't she just give me the email instead of threatening to block me from the system? Oh well.